NSSC March 2007

NSSC March 2007

On The Road to Safety ManagementStarting the Journey to CSA Z1000-06

Roddy Macdonald, VP-HREnid Stout, Manager OHS&B

NSSC March 2007 Slide 2

On The Road to Safety Management an NSLC case study

• Looking Back• Starting a New Journey• The Destination• Getting Ready• The Journey So Far• “You Are Here” – Challenges & Successes to Date• Looking Ahead – The Journey Continues• Conclusion – Benefits & Key Learnings• Questions & Answers

Today’s roadmap …


On The Road to Safety ManagementStarting a New Journey

Recent evolution …• Crown Corp 2001• A “commercial” mandate• Social responsibility mandate• Significant change• New leadership• Increased investment• NSLC marketing & “Brand”



Today the NSLC is …• 1,500 employees• $500,000,000 in sales• 3,000 products (sku’s)• 500+ vendors in 40 countries• Retail: 108 stores across NS

15 million transactions per year• Wholesale: 36 agency stores

2,200 licensees4 private wine stores

• 4th largest liquor retailer in Canada



NSLC’s PURPOSE Bring a world of beverage enjoyment

to Nova Scotia.

VISIONTo be recognized as a superb retailer, known for our business performance, customer focus and vibrant shopping experience, eliciting the pride and enthusiasm of Nova Scotians.



NSLC’s CULTURE•Encourages innovation and creativity.•Engages employees in achieving success•Is driven by customer needs•Demonstrates respect and dignity in all we do•Is a fun place to work•Advocates intelligent consumption



This is the starting point for our Journey to Safety Management

PurposeVisionCulture



Why start on this journey?• To maintain a safe & healthy workplace• Existing OH&S Program well established

but needed updating• Legislative changes• Want OH&S to be more integrated• Greater cultural emphasis on safety



The Opportunity …• New leadership – “easy sell”• Leverage significant culture change

already underway• Financial resources available• Draw on available expertise• Create momentum• Create a system that perpetuates safety

NSSC March 2007Slide 10

On The Road to Safety ManagementThe Destination

Canadian Standards AssociationZ1000-06 Standard



Why adopt CSA Z1000-06?• Embeds safety into business strategy• Uses the familiar management model

– Plan, Do, Check, Act• Ensures continuous improvement• Recognized OHS best practice• A Canadian standard• Tri-partite development



What is CSA Z1000-06?• Framework for facilitating improvements in an

organization’s OHS performance• Establishes basic requirements for an effective

OHS management system, including system documentation and provides guidance materials and audit questions

• Designed for use by all types of organizations• Now regarded as a Canadian OHS best practice



What is CSA Z1000-06?• Performance based – using outcomes with

concrete goals• Identifies and defines roles, responsibilities and

accountabilities• Balanced approach between hazard and risk

based prevention and controls• Management commitment and worker

participation


On The Road to Safety ManagementGetting Ready

Preparing the Way• OHS Program review Spring 2005• Proposal approved Fall 2005• Consultant hired Feb 2006• Project Plan approved March 2006• Objectives in Business Plan April 2006



Development Team • Manager of OHS&B• OHS Coordinator (Paula LeBlanc)• External Consultant (David Gibson)

Consultation Framework• Executive Steering Committee • JOHSCs – Provincial & DC• Working Group



Steering Committee Provided the high level input and oversight necessary to make the project successful through periodic progress meetings. Met every 4-6 weeks.

• VP, HR• VP, Operations• Director, Supply Chain



Working Group Provided the detailed input and working level perspective. Met every 2 weeks.

• 2 Store Managers (NSGEU, Local 1670)• Regional Manager (Mgmt)• Distribution Centre Manager (Mgmt)• Store Clerk (NSGEU, Local 470) • Maintenance Worker (NSGEU, Local 470)• Finance Clerk (Non-Union)



Consultative Framework

Executive Committee

Steering Committee

Development Team JOHS Committees

Working Group


On The Road to Safety ManagementThe Journey Begins

Getting Started (March 2006)• Hazard Identification, Risk Assessment &

Control Workshops • Retail• Distribution Centre• Facilities and Development• Head Office

• Development of Safe Work Practices and Safe Job Procedures

• Development of the OHSMS System Elements



The OHSMS Manual





The OHSMS Manual1. Commitment, leadership, and participation

• Revised OHS Policy• Roles & Responsibilities• CSA Standard and the Management Cycle

PLAN – DO – CHECK - ACT2. Legal and other requirements3. Hazard identification; risk assessment & control4. OHS objectives and targets



PLAN – DO – CHECK - ACT5. Preventive and protective measures6. Emergency prevention, preparedness, and

response7. Competence and training8. Communication and awareness9. Procurement, contracting & management of

change10.Documentation



PLAN – DO – CHECK - ACT11. Monitoring and measurement12. Incident investigation and analysis13. Internal audits14. Preventive and corrective action

PLAN – DO – CHECK - ACT15. Management review and continual improvement



Communicating the New System• Face to face training sessions• Manuals for every work site• Resources available on the Internal Website• “Daily Bulletin” to all business units



Full Day Training Sessions • 300 employees

• All Managers and Assistant Managers• JOHSC Members and Store OHS

Representatives• Delivered province-wide • Detailed trained on new manual, forms and

processes



Orientation for employees• Delivered to all other employees• Covered core OHSMS information• How to report a hazard or an OHS concern• Work refusals• Hazards, safe work practices, PPE• WHMIS information • Emergency preparedness, first aid, fire

safety plans


On The Road to Safety Management

“You Are Here”

Success to date … Commitment from the Board and Executive OHS goals in business plan Roles and responsibilities defined Accountability processes in place with

reporting up to the Board and Executive Renewed focus and attention on OHS issues Prompt attention to standards and correction

of deficiencies



“You Are Here”

Success to date … Hazards identified & assessed; controls and safe

work practices in place & communicated New or improved processes & forms Workplace is cleaner, safer and healthier Enthusiasm & excitement Greater employee engagement Being asked to share our experiences with you!



“You Are Here”

Challenges to date …• Timing – OH&S competing for time and attention• Development time of only 6 months• Cultural & operational changes - living the new system

while ensuring legislative compliance • Engaging employees – at 100+ sites• Gathering data – legacy systems inadequate; added

training needed for managers


On The Road to Safety Management Looking Ahead

Next Steps …• “Walking the talk” • Testing and improving tools • Gathering statistics & developing reports• “Operationalize” use of safety statistics• Set Business Unit OHS goals FY 2007-08• Develop internal audit FY 2007-08• Implement internal audit FY 2008-09

Plan – Do – Check - Act


On The Road to Safety ManagementConclusion

Initial Benefits…• Increased employee engagement in OHS



Initial Benefits…

I think the new OHS Management System works well because it spells out in black and white what everybody's responsibilities are and what action is to be taken when things aren't as they should be.

Brian Ellis Manager, Eastern Passage



Initial Benefits…

The warehouse is definitely a lot cleaner now than it ever was, the programs that are now available as well as the updated machinery and pre op exams are all good examples of some improvements I have seen.

Steve LeblancNight Shift Lead HandDistribution Centre



Initial Benefits…

The communication is much better with our new OH&S management system.

Harold MurrellManager, West New Glasgow



Initial Benefits…

I feel the move to the new system was a bonus for all employees … the new system has set goals and objectives with direction and commitment that are achievable.

Brian GreeneManager, Ingonish



Initial Benefits…

With consistent practices and reinforcement of these practices, staff soon employ these practices in their everyday work habits. I have seen tremendous change in staff that I have encountered and am amazed at the dedication of the staff towards this endeavour.

Sheryl HowlettManager, Elmsdale



Initial Benefits…

When you have a Health & Safety program in place like we do, the employees can be assured that when they come to work that they will be able to return to their families at the end of the day.

Alonzo BladesInventory Control Lead Hand



Initial Benefits…• Increased employee engagement in OHS• Higher profile for safety accountability• Clearer standards and expectations• Safer workplaces• Assured due diligence – it’s planned for!



Key Learnings…• OH&S Leadership is essential• Senior management commitment is essential• Engage employees from the start• Train for role clarity• Show willingness to be flexible and adapt• Set clear expectations• Plan in advance for later data collection• Crawl – walk – run incremental gains• It’s OK to stumble along the way• Keep your destination in mind!


On The Road to Safety Management an NSLC case study

Thank You!

Questions?Roddy Macdonald Enid StoutVP – Human Resources Manager, OHS&B902-450-5822 [email protected] [email protected]

mailto:[email protected]

mailto:[email protected]

NSSC March 2007

Documents

NSSC March 2007