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Hunter Downey, Cloud Solution Director
NS2 Cloud Overview The Cloud Built for Federal Security and Export Controlled Environments
2015 SAP SE or an SAP affiliate company. All rights reserved. 2
Improve Time of Delivery to Production
Improve Project Success Rates
An ever increasing need for faster time to value
while simplifying the IT landscape
Bottleneck in adapting to changes in business
needs and requirements
Data Center Cost and Consolidation
Pressure on IT and Business to reduce costs
while still achieving business goals
Pressure to ensure secure resources protecting your information
Why Organizations are investing in the CloudPressure on IT and business to respond and innovate more quickly
Difficult Provisioning New
Environments
Long lead times required to create new
environments in the data center
2015 SAP SE or an SAP affiliate company. All rights reserved. 3
What: Hardware has short life span & high
maintenance costs
Impact: High costs to operate existing systems
Value: Eliminate hardware responsibilities
What: Customer want to start on HANA
immediately
Impact: Many customers delay because of hardware
and data center requirements
Value Leverage benefits of HANA immediately
What: New hardware required for new HANA capabilities
Impact: Purchase too much HANA hardware or not
leveraging new capabilities in HANA
Value: Immediate availability of new HANA capabilities
What: Need to rebuild environments for additional
growth (Managed Hosting)
Impact: Higher operational costs and project delays
Value: New environment provisioned immediately
NS2 Cloud Use Cases
Infrastructure Cost Savings Grow and Expand
Quick HANA AdoptionBetter HANA Innovation
NS2 Cloud Offering
2015 SAP SE or an SAP affiliate company. All rights reserved. 5
Run SAP HANA and solutions powered by SAP HANA in a flexible, secure, and scalable
enterprise-class, private cloud
APPLICATION
MANAGEMENT SERVICES
SECURITY
HANA and BW
APPLICATIONS
INFRASTRUCTURE &
CLOUD MANAGED
SERVICES
HANA Dedicated Environment
Virtual Private Cloud
Retain Full Control of Your Environment
Fully Designed to Grow
US Citizens & Background Investigations
Credentials Required for Data Access
SAP NS2 CloudRun SAP Securely
ITAR and Commercial
FedRAMP
Server Nodes
SAP Applications
Non SAP (IaaS)
Solution Support
2015 SAP SE or an SAP affiliate company. All rights reserved. 6
100 HANA environments running today
1st Suite on HANA customer deployed in the Cloud
1st S/4 HANA customer deployed in the Cloud
Goodyear/Veyance
Department of Interior FedRAMP
Florida Crystals S/4 HANA Customer
Experience-SAP hosted cloud since 2009
95% Renewal / Extension Rate with Customers
170 SAP Production Customers
NS2 Cloud Practice Overview
SAP NS2 Secure Support
SAP NS2 Secure Infrastructure Support
SAP NS2 Secure Services
+ +
The Cloud Your Way Securely
On-Premise to Cloud
Cloud to Cloud
+ +
Our Experience
HANA Advantage
Virginia
California
DC Locations
Our Customers
2015 SAP SE or an SAP affiliate company. All rights reserved. 7
Security and ComplianceOur Opportunity for Success
Regulation Requirements
Required by manufacturers, exporters, and brokers of defense articles
Required for articles or services appear on the United States Munitions List (USML)
Must register with the U.S. State Departments Directorate of Defense Trade Controls (DDTC)
Export Controlled Data in the Cloud SAP Insider Article
International Traffic Arm Regulations (ITAR)
Regulation Requirements
Required by cloud service provider (CSP) organizations to conduct an independent security assessment
Determines if CSPs meet a minimal set of security requirements and controls management to be eligible to host
government data
The government can select to host data with an authorized CSP
Federal Risk and Authorization Management Program (FedRAMP)
SAP Insider
Document - ITAR
2015 SAP SE or an SAP affiliate company. All rights reserved. 8
Production
SAP NS2 CloudOur Offerings
Non Production
Virtualize
Physical
Hardware for your current applications
Physical hosting is required if it exceeds virtualization limits
Can create a virtual and physical environment as needed
Dedicated single tenant virtual private cloud
Virtualize HANA environment to save cost and resources
Limit to 1 TB virtual HANA systems
Massive savings across HA/DR
2015 SAP SE or an SAP affiliate company. All rights reserved. 9
24x7 secure support
Initial Response Time
Disaster Recovery
Virtual Machine: RPO = 5 mins, RTO = 60 mins
Database HANA: RPO = 30 mins, RTO = 4 hours
NS2 HANA Cloud Service Level Agreements
Answer phone within 8 rings
Daily backups with 30 restore points
Daily backups 30 days for File Systems
Storage Latency
Under 10 ms response time
HANA system availability = 99.8%
Production
HANA system availability = 99.0%
Storage Latency
Under 20 ms response time
8x5 secure support (EST)
Disaster Recovery
No DR services for Non Prod*
Non Production
Both Offerings
*Available upon request
Priority 1 20 min
Priority 2 60 min
Priority 3 4 hours
Priority 4 1 day
2015 SAP SE or an SAP affiliate company. All rights reserved. 10
24x7 secure support
Disaster Recovery
Virtual Machine: RPO = 5 mins, RTO = 60 mins
Database: RPO = 10 mins, RTO = 90 mins
NS2 Non HANA Cloud Service Level Agreements
Daily backups with 30 restore points
Daily backups 30 days for File Systems
Storage Latency
Under 10 ms response time
System availability = 99.5%
Production
System availability = 99.0%
Storage Latency
Under 20 ms response time
8x5 secure support (EST)
Disaster Recovery
No DR services for Non Prod*
*Available upon request
Non Production
Both Offerings
Priority 1 20 min
Priority 2 60 min
Priority 3 4 hours
Priority 4 1 day
Additional applications
Hosting available for other applications*
2015 SAP SE or an SAP affiliate company. All rights reserved. 11
NS2 CloudService Desk Approach
Customer/NS2 Cloud Identifies Issue
Customer/NS2 Cloud identifies issue
with any of the following:
- Customer infrastructure
- Software installation
- Solution performance
- Software (Secure Support)
Incident Recorded
- Phone
- Portal
Service Desk is engaged
incident Response Time Metrics
Priority 1 20 min
Priority 2 60 min
Priority 3 4 hours
Priority 4 1 day
Technical Account Manager
- Ticket Oversight
- SLA Metrics
- System Performance
Support Advisor
- Application Support
2015 SAP SE or an SAP affiliate company. All rights reserved. 12
What is included in the cost?Managed Services
Transport & Correction Management Background Job Management Spool Management Lock Management SAP Processes Check for ABAP failures Backup
BASIS SERVICES
DB Monitoring Capacity Management Backup and Recovery Performance Management
DATABASE MANAGEMENT
Storage and File Management Updates Monitoring Operations Management Performance Connectivity Hardware Management Patches and Hotfix
OPERATING SYSTEM MANAGEMENT
Network Configuration Resource & Capacity Analysis Performance Troubleshooting Datacenter & Facilities Security
INFRASTRUCTURE MANAGEMENT
2015 SAP SE or an SAP affiliate company. All rights reserved. 13
Solution Stack On Premise
Analytics and Data Extraction
Form, Reports, Interfaces, Components
Application Security
Basis Support
System Operations
SAP Database Management
Operating System Maintenance
Virtualization
Servers
Storage
Networking
What is included in the cost?Options for Success
NS2NS2
Managed Service Managed Service +
AMS
We Manage
We ManageYou Manage
You Manage
2015 SAP SE or an SAP affiliate company. All rights reserved. 14
AssessmentOnboarding & Migration
Cloud Infrastructure
Application Management
Assessment on technical aspects for cloud
readiness with action and transition plan
Lay the ground work needed to execute
the onboarding and migration toward
NS2 Cloud
Provisioning of cloud hosting infrastructure with
enterprise-class Service Level Agreements
Provide application management and
operations support with agreed Service Level
Agreements
> > >
Assure success from discovery through to production
Your path to the NS2 Cloud
2015 SAP SE or an SAP affiliate company. All rights reserved. 15
Enterprise SecurityOur Approach for Success
Access to your
Enterprise Network
VPN Concentrator
MPLS Landing Zone
Firewall
VRF
Encryption
Antivirus
Monitoring
Malware
VM Validation
2015 SAP SE or an SAP affiliate company. All rights reserved. 16
Compliance and CertificationsNS2 Cloud
Compliance and Certifications
ISO 27001-2005 Information Security Management System
ISO 9001-2000 Quality Management System
SSAE16/SAS70 SOC2 AICPA Audit Standard
FISMA Moderate (US Federal)
PCI 2.0 (e-Commerce)
FedRAMP (US Federal 4Q14)
ITAR compliant using US soil data centers and US citizen personnel
Security Cleared Data Center Personnel
17 2014 SAP AG or an SAP affiliate company. All rights reserved.
Technical Account Manager (TAM) provided to support the customer
HANA SLA = 99.8%
Non HANA SLA = 99.5%
Pricing length of terms flexibility
Retain complete control over your data, security keys, and security policies
Review utilization to improve performance over time
Virtual application servers and database servers can be sized for your immediate requirement
We are FedRAMP compliant
Secure support and secure services to bolster our highly regulated customers
NS2 Cloud Offering Differentiators
We have an ITAR node in the datacenter
You can include encryption at rest for your database
2015 SAP SE or an SAP affiliate company. All rights reserved. 18Internal
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