NRECA Staff and Executive Education Catalog - cooperative… · Problem Solving ROLE-SPECIFIC ... navigate the current challenges facing our ... and National Society of Professional

NRECA Staff and Executive Education CatalogConferences & Meetings | Courses | Web-Based Learning | Certificate Programs

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Did You Know?Almost 500 CEOs and more than 15,000 electric co-op employees are eligible to retire within the next five years.

NRECA is committed to helping our members prepare for these workforce challenges. From orientation workshops for new CEOs and employees to certification programs for aspiring and seasoned leaders, NRECA’s educational offerings are designed to equip learners with the knowledge, skills, tools and resources needed to succeed in today’s rapidly changing and complex electric utility industry.

What’s New from NRECA Education and Training?

Electric Cooperative Employee CompetenciesThe Electric Cooperative Employee Competency Model is a custom-made tool, unique to the electric cooperative workforce, designed to help you identify and develop the knowledge, skills and abilities needed to support your co-op and achieve your own professional development. Learn more! See pages 2-3.

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Supervisor and Manager Development ProgramSupervisors and managers have the unique opportunity to influence and inspire those who work for them — and this can make all the difference in the success of your organization. In light of this, the impending retirement wave of co-op leaders and the rapid changes occurring within our industry, NRECA has developed the Supervisor and Manager Development Program to provide co-op employees with the knowledge and skills they need to lead their teams through these changes and bolster the co-op overall.Learn more! See pages 40-41.

MIP Select: 2-Week Intensive ProgramModeled after the Robert I. Kabat Management Internship Program (MIP), this new two-week, competency-based program is ideal for co-op leaders who are interested in an immersive learning experience in the MIP tradition with a less demanding time commitment and an abridged curriculum.Learn more! See page 39.

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2-3 Electric Cooperative Employee Competencies

4-5 Electric Cooperative Leadership Education

6 Continuing Education Credits

9-12 Communications, Marketing & Member Services

13-16 Co-op Administration, Benefits, Finance & HR

18-21 General Electric Co-op Industry

22-24 Legislative, Regulatory, Legal & Advocacy Issues

26-30 Safety & Loss Control

31-41 Supervisory, Management & Leadership

43-47 Technology (Includes Distributed Energy Resources, Engineering, Operations & Power Supply)

ContentsWhy Choose Us? We Know Co-ops.

• Our programs incorporate co-op specific case studies, examples and discussions.

• We solicit input and feedback from NRECA member organizations to help guide the creation of our programs.

• Our instructors are not only experts in their fields but average more than 20 years of co-op experience.

Navigate Your OptionsIn addition to our face-to-face conferences and meetings (most offered annually), we offer a wide range of courses and programs that can be experienced in a variety of different venues:

• At your Statewide, G&T or Co-op• Cooperative University®• Pre-Conference and Meeting Workshops• Fluno Center for Executive Education• Web-based Learning

Get Started Today!1 Review this catalog or visit cooperative.com/learning

to see all we have to offer.

2 Register online where available or call us at 703-907-5656 to get started!

2 | Staff & Executive Education Catalog

ROLE

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CORECOMPETENCIES

CORECOMPETENCIES

Business AcumenPersonal E�ectivenessInteractions with OthersProblem Solving

ROLE-SPECIFIC COMPETENCIES

• Administrative• Finance and Accounting• Human Resources• Communication and Relationship Management• Supply Chain Management and Procurement • Safety/Loss Control• Distribution Engineering

SUPERVISORY,MANAGEMENT AND LEADERSHIP

Governance and StrategyExternal LeadershipGetting ResultsWorking with and through OthersDoing the Right Thing

Introducing!Electric Cooperative Employee Competencies

The Electric Cooperative Employee Competency Model is a comprehensive and evolving resource that reflects the knowledge, skills and abilities electric co-op employees need to provide safe, reliable and affordable electricity to their members.

Learn more about this competency model and how you can put it to work for you and your cooperative at cooperative.com/competencies.

CORECOMPETENCIES

Business Acumen

Interactions with OthersProblem Solving

ROLE-SPECIFIC COMPETENCIES

• Administrative• Finance and Accounting• Human Resources• Communication and Relationship Management• Supply Chain Management and Procurement • Safety/Loss Control• Distribution Engineering

SUPERVISORY,MANAGEMENT AND LEADERSHIP

Governance and StrategyExternal LeadershipGetting ResultsWorking with and through OthersDoing the Right Thing

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Core Role-Specific Competencies Supervisory, Management & Leadership Competencies

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Communications, Marketing & Member Services

487.2 Managing Your Electric Cooperative’s Key Accounts • •

New Co-op Communicator Orientation • •

CONNECT • • •

Co-op Administration, Benefits, Finance & Human Resources

Cooperative Financial Professional Certificate (CFPC) • • • • • • • •

INTERACT Conference • • • • •

PowerUp Conference • • • • •

Tax, Finance, and Accounting Conference for Cooperatives (TFACC) • • •

General Electric Co-op Industry

Annual Meeting and Expo Refer to event program and sessions to see which competencies are addressed.

Regional Meetings Refer to event program and sessions to see which competencies are addressed.

New CEO Orientation • Refer to event program and sessions to see which competencies are addressed.

New CFO Orientation • • Refer to event program and sessions to see which competencies are addressed.

Safety & Loss Control

Safety Leadership Summit • • • • • Refer to event program and sessions to see which competencies are addressed.

Loss Control Internship Program • • • • • • • • • •

Supervisory, Management & Leadership

CEO Close Up Conference • Refer to event program and sessions to see which competencies are addressed.

Cooperative University Refer to event program and sessions to see which competencies are addressed.

Management Internship Program (MIP) • • • • • • • • • • • • • • • • • • • • • • • •

MIP Select (2-week intensive program) • • • • • • • • • • • • • • • • • • • • • •

Supervisor and Manager Development Program • • • • • • • • • • • • • • •

Technology (Includes DER, Engineering, Operations and Power Supply)

NET Conference (Touchstone Energy®) Refer to event program and sessions to see which competencies are addressed.

TechAdvantage Conference & Expo • • • • • •

Energy Providers Coalition for Education (EPCE) Online Courses • • •

Introduction to Distributed Engineering • • •

Match Your Professional Development Needs with NRECA Programs

Our competency map shows how NRECA learning offerings align with the new competency model. Below is a sample.

Visit cooperative.com/competencies for the complete competency alignment map.

Supervisors & Managers

Upper Level Managers & Senior Leaders


Electric Cooperative Leadership Education

This program is designed to equip co-op supervisors and managers with tools and resources to successfully lead and engage high-performing teams in support of the four mission-critical areas of safety, member satisfaction, reliability and cost control.

Who Should ParticipateIndividual contributors considering a transition to a supervisory role or new to a supervisory role, and experienced supervisors and middle managers wanting to advance their skills and knowledge.

REQUIREMENTSParticipants build their own program by selecting the courses that best support their professional goals and development needs. For every five credits completed, participants will earn an e-certificate of accomplishment.

This program provides comprehensive analysis of the functions and processes of co-op management including co-op and industry legal issues, government relations, advocacy, process analysis and redesign, performance management, compensation and more.

Who Should ParticipateNew CEOs/general managers, CFOs, COOs, vice presidents, and others in, or aspiring to, a co-op senior leadership role.

REQUIREMENTSThe MIP is earned by completing all three two-week units (Unit A, Unit B, Unit C) and completing and presenting the results of a personal project that applies some of the MIP classroom experience to issues at the co-op.

Modeled after the Management Internship Program (MIP), this program focuses on select management issues including strategy execution and risk, creating cultures of excellence, communication planning, board focus and more.

Who Should ParticipateMiddle managers or strong individual contributors who will benefit from a closer look at the cooperative utility business beyond their functional expertise. Transitioning senior leaders who need a more holistic and strategic industry view may also benefit from this program.

REQUIREMENTSMIP Select participants commit to a cohort group and schedule. Two weeks of combined learning is shared with this community of professionals. An in-class project, a small group project and active participation are expected.

Supervisor & Manager Development Program NEW MIP Select (2-Week Program) NEW Management Internship Program

(MIP) (6-Week Program)

5

MIP Select is an excellent way to get a well-rounded selection of management

and business-related topics tailored to our industry.

Excellent networking opportunity. Just the right

amount of length (time away from home) and

depth." Cindy Allen

Director of Human Resources KAMO Power

NRECA’s Electric Cooperative Leadership Education (ECLE) offers co-op specific programs designed to help you lead from within your co-op, influence and inspire your colleagues, navigate the current challenges facing our industry and increase your effectiveness and accountability.

LEARN MORE!See pages 39 – 41 for more information

on all of these programs or visit cooperative.com/ECLE for full program details.

Which Program is Right for You?Take this mini-assessment to determine which program will best suit your professional development goals.

Do you want a better understanding of supervisory roles and responsibilities?Would you like to increase the effectiveness, productivity and accountability of your team?Do you need to tackle communication issues on your team or with others?

Supervisor and Manager Development Program

See page 40-41 for full details

Are you seeking to expand your knowledge of strategy implementation via daily operations and goals?Do you have a knowledge gap of power supply issues including G&Ts and their role in the market, risks associated with supply and All Requirements Contract issues?Are you new to broader, more strategic co-op management responsibilities?

MIP Select

See page 39 for full details.

Are you a “new-to-co-ops” CEO and need a primer on electric cooperative management, operations and leadership principles?Are you interested in developing a project that addresses a real-world challenge faced by your cooperative and provides solutions/opportunities? Are you a co-op senior leader interested in learning and practicing skills needed to identify, develop and execute strategic initiatives?

Management Internship Program (MIP)

See page 39 for full details.


Build Skills. Earn Credits. Meet Certification Requirements.

Are you looking to earn credits or complete certification requirements? NRECA can help you reach your goals. NRECA is a provider of Continuing Education Units (CEUs) and related credits from many professional associations including, National Association of State Boards of Accountancy (NASBA), Human Resources Certification Institute (HRCI), Institute of Supply Management (ISM) and National Society of Professional Engineers (NSPE).

CEBS (Certified Employee Benefit Specialist)

• Basic Benefits Training Course• INTERACT

CLE (Continuing Legal Education)

• G&T Legal Seminar• Legal Seminar

CPE (Continuing Professional Education)

• CEO Close-Up• Cooperative Financial

Professional Certificate• Management Internship

Program (MIP) and MIP Select• New CEO Orientation• New CFO Orientation• Tax, Finance & Accounting

Conference for Cooperatives• Work Order and Plant

Accounting Procedures Online Course

CPSM, CPSD (Institute of Supply Management)

• TechAdvantage® Conference

PE (National Society of Professional Engineers)

• Introduction to Distribution Engineering

• TechAdvantage® Conference

PHR, SPHR (Human Resources Certification Institute)

• INTERACT

SHRM-CP, SHRM-SCP (Society of Human Resources Management)

• INTERACT

Need CEUs, CECs and PDHs for certifications not listed above? Credits earned at NRECA programs are versatile and easily convert to meet your continuing education credit needs. Visit cooperative.com/continuingeducation for more information about how and where you can earn continuing education credits through NRECA programs.

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78%have shared something they learned at the conference with others.

Attendees of NRECA’s conferences and meetings* over the last 24 months reported: What is the

Impact of Education?

made connections with people who can provide

future assistance to them in their role at the co-op.

*Attendees who responded to post-event evaluations for the following conferences: Annual Meeting, CEO Close-Up, CONNECT, Directors Conference, INTERACT, Safety Leadership Summit, Tax, Finance & Accounting Conference for Cooperatives, TechAdvantage® Conference

88%of participants said they applied what they learned at the conference to their job

intend to take action or have discussions based

on information or connections gained at the conference.86%

91%


Chart Your Course for Professional Development

NRECA's competency-based education programs are designed to target content and skills that are relevant and transferable to the workplace. We offer a wide range of co-op specific programs across a variety of topic areas. Explore the following pages to discover all that we have to offer!

KEYThe symbols to

the right indicate how you can

take the courses, events and

programs offered in this catalog.

On-site Avalible for delivery at your co-op, statewide or G&T, see page 42.

Co-op U Available at Cooperative University. Visit cooperative.com/co-opu.

Conference Dates, location(s) and online registration available at cooperative.com/conferences.

Course Courses may be offered at a variety of locations including the Fluno Center for Executive Education in Madison, WI. More information and/or online registration available at cooperative.com/courses.

Web-based Online registration available at cooperative.com/online.

Certificate More information and/or online registration available at cooperative.com/certificates.

EST. 2010

9


Conference

Conference

Board Leadership CertificateCommunications, Marketing & Member Services


CONNECT® ConferenceCONNECT is the annual national conference for electric cooperative communication, marketing and member service professionals. It features sessions on best practices, resources and creative tools to enhance member engagement and improve marketing outcomes; information on new energy innovations and technologies; and opportunities to gain professional contacts and network with colleagues from across the nation.

New Co-op Communicator OrientationThe New Co-op Communicator Orientation is a great opportunity for new communicators to network with other professional co-op communicators from across the country, discuss major challenges and learn about the industry and the resources available to them. Participants will return to their co-ops energized, more informed and more effective with new tools and resources to apply to their work.

Learning Objectives• Gain insight into leading

practices, creative resources and tools to enhance co-op communications, member services and marketing efforts

• Increase awareness of energy innovations, industry trends, tools and solutions

• Make connections and build a network with communications, marketing and member services professionals from co-ops across the country who are dealing with similar issues and opportunities

Learning Objectives• Understand the electric co-op

business model and values • Learn about current and

near-future electric industry issues and challenges

• Discover available resources: National Rural Electric Cooperative Association (NRECA); National Rural Utilities Cooperative Finance Corporation (CFC); and Federated Rural Electric Insurance Exchange

Who Should ParticipateCo-op communication, marketing and member services professionals including key accounts and others at the co-op with communications and member outreach responsibilities

Competencies AddressedCore Competencies

• Business Acumen• Interactions with Others

Role-Specific Competencies• Communication and

Relationship Management

Who Should ParticipateNew co-op communicators or seasoned communicators who are new to the electric co-op industry


• Business AcumenRole-Specific Competencies

• Communication and Relationship Management

Conferences & Meetings

This is a really great time to learn new tricks of the trade while hearing motivational speakers and engaging

peers from other cooperatives.”

Catherine O’Dell, VP of Member Services & PR, South River EMC

Co-op U

Co-op UOn-site

On-site

11


487.2 Managing Your Electric Cooperative’s Key Accounts This two-day course provides a practical exploration of key accounts fundamentals, including best practices for building and managing a program that targets the strategic and operational concerns of key accounts.

489.1 Advanced Key Account Management This course builds on 487.2 Managing Your Electric Cooperative’s Key Accounts by providing the insights, tools and networking perspectives to help participants successfully align and implement key account strategies that will position their co-op for success. This course focuses on the distributed energy and power supply issues, relationship-building strategies and financial analysis functions that are critical to the key accounts role. Learning Objectives

• Learn key account management principles

• Analyze relevant market research, member and economic data

• Identify and prioritize members as “key accounts”

• Gain tips for developing key account profiles

• Understand the challenges key accounts face and how to partner to develop solutions and strategies

Learning Objectives• Demonstrate an

understanding of key account management principles

• Gain insight into account planning tools to develop and implement key account strategies

• Get tips for evaluating DER and other challenges and opportunities facing members

• Learn how to conduct financial analysis, including calculating the time value of money

• Develop and apply strategies to address key account priorities

Who Should ParticipateKey accounts managers, member services leaders, business development specialists and anyone charged with assisting co-op commercial and industrial members

Certificate ProgramCertified Key Accounts Executive




Who Should ParticipateKey accounts managers, member services leaders, business development specialists and anyone charged with assisting co-op commercial members

Certificate ProgramCertified Key Accounts Executive




Prerequisite: Managing Your Electric Cooperative’s Key Accounts (487.2)

Courses

Visit cooperative.com/learning for information about all of our programs.

Certificate

Certificate

Board Leadership CertificateCommunications, Marketing & Member Services


Certified Cooperative Communicator (CCC) The Certified Cooperative Communicator (CCC) Program offers co-op communications staff the opportunity to test and enhance their professional skills, with the goal of earning the CCC credential. Becoming a Certified Cooperative Communicator demonstrates professional competence within the communication field and detailed knowledge of the cooperative industry.

Certified Key Account Executive (CKAE®)The Certified Key Account Executive Program (CKAE) helps key account executives and their electric co-ops construct and implement a winning key accounts management program, or further strengthen a program already in place. Certification candidates have six months from the date that they pass the exam to complete all requirements.

Learning Objectives• Hone professional skills

and gain a greater understanding of electric co-op communications and the co-op business model

• Apply key communication concepts in order to advance the co-op’s message

• Demonstrate a professional level of excellence in the practice of electric co-op communication

Learning Objectives• Demonstrate knowledge and

skills in the development of strategic business and marketing plans

Certification RequirementsTo attain the CKAE credential, candidates need to successfully complete:1. Coursework

• 487.2 Managing Your Electric Cooperative’s Key Accounts

• 489.1 Advanced Key Account Management

2. Online assessment3. The Key Accounts Business Plan

and Member Marketing Strategy

Who Should ParticipateIndividuals must currently be performing communication and/or marketing work in the electric co-op industry.




Continuing EducationAfter initial certification each CCC is required to accumulate 1.0 CEU and remit an annual professional fee.

Who Should ParticipateKey accounts managers, member services leaders, business development specialists and anyone charged with assisting co-op commercial and industrial members




Continuing EducationAfter initial certification each CKAE is required to accumulate eight hours of continuing education and remit an annual professional fee.

Certificate Programs

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Conference

Conference


INTERACT Conference for HR and Benefits Professionals INTERACT brings together human resources, employee relations and benefits professionals to address today’s most challenging workforce issues. Participants can choose from an array of sessions on relevant and timely topics — benefits administration, recruiting, compensation, wellness, regulatory compliance, employee performance and much more. Whether it’s through exchanging job challenges and solutions with co-op colleagues, pursuing professional certification or streamlining plan administration, INTERACT is THE venue for co-op HR and benefits professionals who want to take their career to the next level.

PowerUp Conference PowerUp draws approximately 300 co-op executive assistants, administrative professionals and office managers every year. A variety of learning activities are offered, including interactive breakout sessions, intensive skill-building workshops, roundtable discussion sessions, inspirational general sessions and opportunities to build a network with other administrative professionals from across the county. Attendees walk away better equipped and energized to return to their co-op with new skills and resources that help improve their efficiency and productivity.

Learning Objectives• Learn from peers and subject

matter experts about updates to workplace and benefits regulations and processes relevant to their role

• Learn about recent changes to the benefits plans that NRECA offers member cooperatives

Who Should ParticipateVice presidents, directors, managers of HR, HR/personnel specialists, other electric co-op staff with HR responsibilities and benefits professionals.

Learning Objectives• Gain knowledge and skills to

become more digitally savvy and up-to-date with the latest Microsoft® technology

• Learn about best practices, creative resources and tools to enhance your efficiency and productivity on the job

• Gain practical approaches to develop and sustain strong oral and written communication skills


• Business Acumen• Interactions with Others• Personal Effectiveness

Role-Specific Competencies• Human Resources• Legal/Risk and Compliance

Continuing EducationINTERACT offers individuals holding the PHR, SPHR, SHRM-CP, SHRM-SCP and CEBS credentials the opportunity to earn credits toward their certification or re-certification. See cooperative.com/continuingeducation for details.

Who Should ParticipateExecutive and administrative assistants, office managers


• Business Acumen• Personal Effectiveness• Interactions with Others

Role-Specific Competencies• Administrative


PowerUp’s top-notch presenters...sharing their insight, knowledge and valuable information...makes

us more productive and better employees."Jan Collins,

Executive Assistant, Southern Pine Power Association


Conference

Course

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Tax, Finance & Accounting Conference for Cooperatives The Tax, Finance & Accounting Conference for Cooperatives (TFACC), offered in partnership with the National Society of Accountants for Cooperatives, is the premier national conference for co-op tax, finance and accounting professionals. The two-and-one-half day program is designed to allow participants to tailor their conference experience to meet their professional needs and learning styles. It offers proven strategies, tools and resources to help co-ops increase efficiencies, improve financial controls, streamline regulatory compliance and make transactions manageable.

Basic Benefits Training CourseEach year, the Basic Benefits Training Course (BBTC) brings together co-op professionals for an opportunity to learn about NRECA benefit plans and programs, meet NRECA staff and network with each other. The BBTC features an overview of the basics of NRECA’s benefit plans and programs, round table discussions on benefit hot topics, and a three-hour wellness program training session.

Learning Objectives• Learn about updates on

changes in RUS accounting requirements, tax and accounting codes and FASB standards

• Gain insight on the latest legal, technological and industry issues impacting electric cooperative tax and finance operations

• Support professional development, including acquisition of continuing professional education credits for CPE certifications

Learning Objectives• Gain an understanding

of NRECA’s benefit plans and programs

• Learn practical approaches to designing and developing

• Get insight into how wellness programs participation can reduce your co-op benefit plan costs

Who Should ParticipateCFOs, VPs of finance and accounting, finance managers, office managers, and other key accounting and finance staff


• Interactions with Others• Problem Solving

Role-Specific Competencies• Finance and Accounting

Continuing EducationTFACC offers individuals holding the CPA credential the opportunity to earn credits toward their certification or re-certification. See cooperative.com/continuingeducation for details.

Who Should ParticipateCo-op employees who are new to benefits administration or to NRECA-sponsored group benefits or retirement plans; or employees who are familiar with NRECA plans but need a refresher

Competencies AddressedRole-Specific Competencies

• Human Resources (Compensation & Benefits Administration)

Courses



Web-based

Certificate


Work Order and Plant Accounting Procedures (online)Work Order and Plant Accounting Procedures provides a basic understanding of the procedures, methods and records that are necessary to properly track and account for all components of electric plant, from the time a need for the plant is demonstrated to when it has been removed from the system and the accounting records.

Cooperative Financial Professional Certificate (CFPC) The Cooperative Financial Professional Certificate (CFPC) is our industry’s leading education program for co-op financial professionals and non-finance managers wanting to deepen their understanding of electric co-op utility finance. During this two-week interactive program, participants will learn the concepts and practices needed to think beyond the data and successfully position their cooperative for the future.

Learning Objectives• Gain an understanding of

the procedures, requirements and forms necessary to obtain Rural Utilities Service (RUS) loan funds to finance the costs of certain electric plant additions and retirements

• Describe how the RUS Electric Program is structured, including available financing options

• Explain function and purpose of a work order system, including work order classification

• Get insight into the procedures and requirements for the approval and advance of loan funds

Learning Objectives• Enhance effectiveness at

managing the financial aspects of the co-op

• Gain the skills needed to identify and take advantage of strategic opportunities

• Integrate finance expertise and business stewardship practices to achieve business results

Certificate RequirementsIndividuals earn the CFPC certificate by completing both week long sessions in order and a “capstone” report, which is a culminating project that provides the opportunity to reflect on and apply knowledge and skills acquired during the program.

Who Should ParticipateAccountants, work order staff, and individuals with responsibility for electric plant accounting


• Finance and Accounting

Continuing EducationIndividuals holding the CPA credential may earn credits toward their certification or re-certification. See cooperative.com/continuingeducation for details.

Who Should ParticipateMid to senior finance professionals, CEOs and other non-financial senior leaders


• Interactions with OthersRole-Specific Competencies

• Finance and Accounting

Continuing EducationIndividuals holding the CPA credential may earn credits toward their certification or re-certification. See cooperative.com/cfpc for details.




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568education program deliveries in 2017

co-op leaders, employees and directors participated in 2017 NRECA education programs

31,180

850 of 937 electric cooperatives participated in 2017 education and training programs

91%

EXPLORE THE VALUE OF LEARNING WITH NRECA!Visit cooperative.com/learning to discover all we have to offer to set you and your co-op up for success.

NRECA by the NumbersJoin tens of thousands of your co-op colleagues who have entrusted NRECA with their professional development.

on-site training deliveries in 2017

330

I’ve sent several of my team members to the CFPC

program. Each has come back with a better ability to conduct in-depth analyses

and the skills needed to pull all the elements of

co-op finance together in a meaningful way.”

Tod Young, Director of Finance and Accounting

Flathead Electric Cooperative Inc.



Conference

Conference

19


Annual Meeting & ExpoNRECA’s Annual Meeting is our annual gathering of co-op leaders from across the country—a time to celebrate the strength of the co-op network, to conduct important business of our association and to focus on how we as co-ops can continue our mission of providing members with safe, affordable and reliable electricity. A critical part of this event is the Business Meeting where voting delegates review, discuss and vote on resolutions that guide the Association’s advocacy efforts.The Annual Meeting also features NRECA’s Next Generation Leaders Experience — a program designed to help develop emerging co-op leaders build their knowledge of the co-op network and issues. In addition, the TechAdvantage Expo features more than 300 vendors showcasing the latest tools, technologies and services that will help improve co-op operations, increase efficiency and enhance member service.

New CEO OrientationThe New CEO Orientation is designed to familiarize new CEOs/general managers with their national associations and resources available to support them and their systems. Interactive sessions provide an in-depth look at key electric industry and co-op management issues, challenges and opportunities that new CEOs face.

Learning Objectives• Gain an understanding

of current issues and opportunities facing the energy sector from renowned experts and industry leaders

• Collaborate and build relationships with member cooperatives across the country

• Increase awareness of current industry trends, technologies, tools and services in the TechAdvantage Expo

• Review, discuss and vote on resolutions that will guide the Association’s advocacy efforts

Learning Objectives• Gain insight to the national

organizations (NRECA, CFC, Federated, NRTC) and the resources available to help CEOs and their co-ops

• Explore current issues, trends and opportunities affecting electric co-ops

• Build a peer network of fellow CEOs that can be an invaluable resource throughout your career

Who Should ParticipateVoting delegates, co-op CEOs/general managers, co-op directors and senior staff


• Business AcumenSupervisory, Management & Leadership Competencies

• Governance and Strategy• External Leadership• Getting Results• Doing the Right Thing

Who Should ParticipateCo-op CEOs or general managers with no more than two years of experience in their current position



• Governance and Strategy• External Leadership• Doing the Right Thing



ConferenceConference

Board Leadership CertificateGeneral Electric Co-op Industry


New CFO Orientation The New CFO Orientation is a two-and-one-half day program designed to familiarize new CFOs with the national associations and resources available to support them and their systems. Interactive sessions provide a detailed overview of programs and services that help new CFOs successfully address co-op finance, regulatory and accounting issues affecting their jobs and the electric co-op network.

Regional Meetings The NRECA Regional Meetings offer the prime venue for electric co-op leaders (CEOs, directors, voting delegates and key staff) to engage with industry experts and colleagues who are familiar with the issues they face every day, strengthen their co-op and make vital contributions to the role America’s electric cooperatives will play in leading the new energy future. Participants also have the opportunity to help set the policies and priorities NRECA will implement in the coming year through the member resolutions process. Learning Objectives

• Gain insight to the national organizations (NRECA, CFC, Federated, NRTC) and the resources available to help CFOs and their cooperatives

• Explore current issues, trends and opportunities affecting electric co-op

• Provide new CFOs the opportunity to build a network resource cohort

Learning Objectives• Gain insights on issues

affecting your region• Engage in the member

resolutions process• Learn the latest information

on energy technology and industry trends

Who Should ParticipateNew chief financial officers (or individuals who hold a position equivalent to that of a CFO) of electric co-ops with no more than two years of experience in their current position



• Finance and AccountingSupervisory, Management & Leadership Competencies

• Governance and Strategy

Who Should ParticipateVoting delegates, co-op CEOs/general managers, co-op directors and senior staff



• Governance and Strategy• External Leadership• Doing the Right Thing

Course

Web-based

21


Orientation for New Co-op Employees and Directors (online)This short online program is the perfect tool for familiarizing new co-op employees and directors with the fundamentals of the co-op business model. It also details how electric co-ops are different from other segments of the utility industry, and discusses the roles of the key groups in any successful electric co-op: members, the board of directors, the CEO or general manager and the employees. This program includes additional resources, including descriptions of how co-ops deliver safe, reliable electricity and how co-ops handle outages.

101.05 The Power of CooperativesFor electric co-ops to sustain their success, we need to rediscover our purpose. The Power of Cooperatives is designed for both new and long-term employees to gain a deep understanding of the co-op difference and be able to communicate it effectively. By learning about the co-op principles, values and the economic impact of electric co-ops, participants will deepen their understanding of the co-op business model. This highly interactive course allows participants to see how electric co-ops are part of a national and international network that seeks to make the world a better place, one community at a time.Participants will leave with a personal roadmap on how to be a stronger champion for co-ops and will be invited to join a moderated LinkedIn group for workshop attendees to share ideas and implementation tactics.Learning Objectives

• Explain the co-op business model and how electric co-ops are different from other electricity providers

• Appreciate the history of rural electrification

• Describe how co-ops are structured and the role of the board and in cooperative governance

Learning Objectives• Learn how to communicate

the co-op difference• Get an understanding

of the economic impact of electric co-ops

• Gain insight into the co-op principles and how your co-op is a vital part of the cross-sector network

Who Should ParticipateNew co-op employees and directors


• Business Acumen

Who Should ParticipateElectric co-op employees, new and long-term, from all positions and job roles


• Business Acumen

Courses



Legislative, Regulatory & Legal Issues

Conference

Conference


23

Legislative, Regulatory & Legal Issues

G&T Legal SeminarThe G&T Legal Seminar is a one and one-half day program for all attorneys (in-house and outside counsel) representing G&T co-ops. The program features speakers with updates on the most current regulatory, legislative, financial and judicial information. Sessions and focus areas vary from year to year. Recent topics include environmental issues, cybersecurity, rural broadband, land use challenges, financing, risk management, legal ethics and much more.

Legal Seminar The only seminar designed specifically for electric co-op legal professionals, this comprehensive two-day program provides inside and outside counsel and CEOs with the latest information on the most complex legal matters that affect electric co-ops in the office, in the boardroom and in the community.Legal Seminar is host to the annual meeting of the Electric Cooperative Bar Association (ECBA).

Learning Objectives• Learn from leading industry

experts in judicial, regulatory and legislative matters specific to G&T co-ops

• Connect with and learn from G&T lawyers from across the country facing similar challenges

• Earn Continuing Legal Education (CLE) credit hours, including the ethics requirement

Learning Objectives• Learn from leading industry

experts in judicial, regulatory and legislative matters that are critical to the stability and legal standing of your co-op

• Connect with and learn from electric co-op lawyers from across the country facing similar challenges

• Make connections to build a lasting professional support network that will live beyond the seminar

• Earn Continuing Legal Education (CLE) credit hours, including the ethics requirement

Who Should ParticipateAttorneys (in-house and outside counsel) representing G&T co-ops

Continuing EducationAttorneys may earn CLE credit for their participation in the seminar. See cooperative.com/continuingeducation for details.


• Legal/Risk Compliance

The G&T Legal Seminar is for NRECA voting member employees, directors and attorneys only.

Who Should ParticipateAttorneys (in-house and outside counsel) who represent voting member systems and electric cooperative CEOs/ general managers

Continuing EducationAttorneys may earn CLE credit for their participation in the seminar. See cooperative.com/continuingeducation for details



Legal Seminar is for NRECA voting member employees, directors, consultants and attorneys only.


Conference

Web-based

Board Leadership CertificateLegislative, Regulatory & Legal Issues


Legislative Conference Every year, NRECA welcomes co-op grassroots advocates to Washington for the annual Legislative Conference. Directors, managers and employees of member-owned electric co-ops come from across America to spend time on Capitol Hill talking to their congressional representatives and staff about legislative issues affecting electric co-ops and their member-owners.

Introduction to Mandatory Reliability Compliance - NERC (online) This one-hour online course provides co-op employees and directors with an overview of mandatory reliability compliance activities associated with the North American Electric Reliability Corporation (NERC) and its relationship with the Federal Energy Regulatory Commission (FERC). This course was developed through a partnership with NRECA and its members ACES and Hoosier Energy.

Learning Objectives• Gain insight into, and

information on, priority legislative and regulatory issues affecting electric co-op

• Learn how to effectively, and passionately, tell your co-op story to members of Congress

• Learn strategies and practical approaches to engage in effective grassroots advocacy work with your members

Learning Objectives• Recognize FERC’s role

in compliance• Identify the relationships

between FERC and NERC• Identify what NERC

does in its role as the Electric Reliability Organization (ERO)

• Define reliability as it applies to ERO Compliance

Who Should ParticipateCo-op CEOs/general managers, directors, co-op staff in, or aspiring to, co-op leadership roles



• Industry Influence

Who Should ParticipateDirectors, CEOs/general managers, legal, regulatory, operations, compliance and engineering personnel who need to understand why co-op are required to comply with NERC Mandatory Reliability Standards




Courses


25

Top 5 Reasons to Invest in Ongoing Education

The energy industry is changing. You need to keep up with and stay ahead of these changes in order to serve your members and community effectively.

You need core skills, knowledge and abilities to perform your job successfully, advance your own professional development and support your co-op.

Tap into the power of the network. By building and nurturing professional relationships from across the country at face-to-face events, you will create a valuable support network that lives beyond the classroom.

Gain a new perspective. Share renewed enthusiasm.By leaving the office to attend education opportunities, you get the chance to step away from your daily routine and focus on the big picture which in turn gives you renewed energy and enthusiasm to bring back to the co-op.

Education is the 5th Cooperative Principle. Education, Training and Information

Cooperatives provide education and training for their members, elected representatives, managers and employees so that they can contribute effectively to the development of their cooperatives. They inform the general public, particularly young people and opinion leaders, about the nature and benefits of cooperatives.



ConferenceCourse


27


Safety Leadership Summit The Safety Leadership Summit is an information-packed program, where safety leaders from all disciplines can join together to learn how to strengthen their culture of safety performance. By engaging with safety leaders from all across organizations — operations, human resources, executive management, front lines — participants learn what’s helping reduce injuries and accidents and improve safety performance at organizations across the country.

RESAP Facilitator Workshop The Rural Electric Safety Achievement Program (RESAP) requires knowledge of new processes, use of new tools, fulfilling different assessment and reporting requirements, and getting everybody on board for success. The RESAP Facilitator Workshop gives participants the knowledge and tools to “do RESAP right” and get the safety results they expect.

Learning Objectives• Gain insight into

strategies for safety leadership, accountability and engagement

• Take away practical approaches to develop and sustain safety as a core value

• Acquire new approaches to inspire safety achievement and performance

Key Topics• RESAP process overview• Introduction to facilitation

and performance support • Gaining leadership

commitment • Documenting processes

critical to safety performance • Collecting and analyzing

safety performance data • Delivering reports and

presentations to leaders • Communicating results and

plans to staff • RESAP project management • Organizing Safety

Improvement Plan teams • Planning and facilitating

Safety Improvement Plan meetings

Who Should ParticipateCEOs/general managers, vice presidents, directors, managers, employees in co-op safety programs, line crews, human resources — anyone at the co-op involved in safety


• Business Acumen• Interactions with Others• Personal Effectiveness• Problem Solving

Role-Specific Competencies• Safety and Loss Control

Supervisory, Management & Leadership Competencies

• Getting Results• Working with and

through Others• Doing the Right Thing

Who Should Attend Anyone that supports safety improvement in the co-op and works with the safety committee, safety improvement teams, Safety Lead team and/or Safety Steering Committee (safety professionals, HR professionals, safety committee chair person, etc.)


• Safety and Loss Control

Conferences & Meetings Courses

Web-basedWeb-based

Board Leadership CertificateSafety & Loss Control


Safety Improvement Plan (online) This short online program discusses a straightforward process for creating and executing an annual safety improvement plan at the co-op. This plan is an important component of the Rural Electric Safety Achievement Program (RESAP), and complements the online resources available in the RESAP area.

Safety Performance Measures (online) This short online program serves as a guide for understanding and applying safety performance measures at the co-op. It discusses fundamental concepts in measuring safety performance and explains the tools available in the Rural Electric Safety Achievement Program (RESAP). This program also serves as a resource for information on additional safety measures and definitions of common safety-related terms. This course complements the online resources available in the RESAP area.

Key Topics• Guiding principles of

the RESAP safety improvement model

• Resources needed for a successful safety improvement planning effort

• RESAP’s recommended process for creating and executing a safety improvement plan

• Tips and techniques for completing each step in the process

• Additional resources available for co-ops

Key Topics• The basics of safety

performance measures and management philosophy regarding their use

• The differences between lagging and leading performance measures

• Details on the RESAP safety performance measures

• How to access and use the RESAP Comparative Safety Performance Report

• Additional resources available for co-ops

Who Should ParticipateCEOs/general managers and senior staff that supports and oversees safety at the co-op, as well as safety professionals, personnel from safety committees



Who Should ParticipateCEOs/general managers and senior staff that supports and oversees safety at your co-op, as well as safety professionals, personnel from safety committees

Web-based


On-site

29


Safety Self-Assessment (online) This online program is a guide for conducting an effective safety self-assessment at the co-op. It discusses where the self-assessment fits in NRECA’s Rural Electric Safety Achievement Program (RESAP) and explains how to use the assessment tools and resources available in the RESAP area of cooperative.com. This online program also covers common pitfalls to avoid in each step of the self-assessment process.

Speak Up!/Listen Up! Instructor Training Effective communication is a cornerstone in building a strong, sustainable culture of safety excellence, but talking about safety doesn’t come naturally on the job site. Speak Up!/Listen Up! for co-ops gives employees simple tools for delivering and receiving safety-related feedback effectively. This customized program applies the proven formulas inside Caterpillar Inc.'s most widely used training programs, through the use of work scenarios developed specifically for electric co-ops. Key Topics

• Where the self-assessment fits in RESAP

• General steps for conducting a self-assessment

• RESAP resources and tools available

Who Should ParticipateCEOs/general managers and senior staff that supports and oversees safety at your co-op, as well as safety professionals, personnel from safety committees



Who Should ParticipateCEOs, Safety Directors, Managers, Coordinators, and Supervisors as well as Operations Directors and Managers and Human Resource Professionals — anyone who is currently leading the safety function at their co-op



For more information contact Bud Branham, NRECA Safety Programs Director, [email protected] or 561-670-3502.

CourseCertificate

Board Leadership CertificateSafety & Loss Control


Loss Control Internship Program The Loss Control Internship (LCI) program, a series of four, one-week seminars, gives you the knowledge and skills needed to successfully manage challenging safety and loss control issues. From environmental issues, to disaster recovery, emergency procedures and workplace violence — you’ll be prepared to take preventative measures and corrective action.

Certified Loss Control Professional (CLCP) Co-sponsored by NRECA and the National Utility Training and Safety Education Association (NUTSEA), the Certified Loss Control Professional (CLCP) credential is awarded to individuals who complete the requirements of the Loss Control Internship (LCI). The CLCP credential serves as a benchmark of competency and commitment to safety in the industry.

Learning Objectives

• Learn the foundational components of electric co-op safety and loss control

• Learn to navigate industry rules and regulations — from OSHA, to the NESC

• Improve your ability to communicate, influence, and ensure accountability for safety

Who Should ParticipateElectric utility safety professionals, job training and safety consultants, operations personnel with safety responsibilities, or anyone with responsibility for leading safety performance in their organization.

Continuing EducationAfter initial certification, individuals may continue to hold the CLCP designation by paying annual membership fees and reporting a minimum of eight annual continuing safety education hours.


• Business Acumen

• Personal Effectiveness

• Interaction with Others

• Problem Solving


• Supervisory, Management & Leadership Competencies

• Getting Results

• Working with and through Others

• Doing the Right Thing

Who Should ParticipateSafety directors, managers, coordinators, and supervisors; operations directors and managers; HR professionals — anyone leading the safety function at their co-op or those who aspire to do so


• Business Acumen

• Personal Effectiveness

• Interactions with Others

• Problem Solving



• Getting Results



Learning Objectives• Demonstrate knowledge of the rules, regulations

and standards for safety in power generation, transmission and distribution

• Use effective communication skills to engage organizational leadership and staff to create a culture of safety performance

• Integrate safe work practices, procedures and policies across the organization via understanding of the regulations and standards impacting cooperative utilities

Certification Requirements• Minimum of one year’s experience as a Loss

Control Professional in the electric utility industry

• Complete all four Loss Control Internship Seminars in sequence and all homework and projects

• Pass all tests with an accumulated score of 70 percent or higher

• Complete a comprehensive safety project.

• Complete an OSHA 30-hour course (General Industry or Construction)


31


ConferenceConference

Board Leadership CertificateSupervisory, Management & Leadership


Conferences & MeetingsCEO Close-UpCEO Close-Up is an exclusive, annual event for electric co-op CEOs and general managers that provides unparalleled opportunities to enhance leadership skills, expand their professional network and equip them for the challenges facing their co-ops.

Cooperative UniversityCooperative University (Co-op U®) is a week-long program comprising a host of courses designed to meet a wide variety of co-op employee professional development needs. Individuals can choose from courses in areas such as supervisory and management, cybersecurity, accounting, workplace law, technology planning and more.

Learning Objectives• Gain insight into the latest

industry news, challenges and issues and potential impacts to the co-op

• Get exposure to new ideas and strategies for addressing business opportunities and challenges

• Take home practical leadership strategies for building cultures of accountability and engagement at the co-op

Learning Objectives• Enhance supervisor and

manager knowledge, skills and abilities

• Expansion of knowledge outside your core area of expertise

Who Should ParticipateCo-op supervisors, managers and employees

Who Should ParticipateCo-op CEOs/general managers



• Vision and Strategic Orientation

• Organizational Design• Lead Change and

Manage Risk• Industry Influence• Employee Development

and Performance• Diversity and Inclusion


• Interactions with Others• Personal Effectiveness


• Lead Change and Manage Risk

• Organizational Design• Process Management• Influences Others • Employee Development

and Performance • Relationship and

Team Building• Interpersonal Skills


Conference

Co-op UOn-site

33


Gettysburg Leadership Experience for Co-op Leaders NRECA and FCC Services have partnered to deliver this experiential, two and one-half day program designed specifically for CEOs, directors and senior leaders. This program uses the Battle of Gettysburg as a historical backdrop for exploring the leadership styles, decisions and principles displayed by military leaders before, during and after the battle. Using a case study method, the program will focus on:

710.1 Stepping into Your Supervisory Role: Learning to Lead NEW The supervisor’s influence on productivity, morale, and work quality cannot be understated. Learn to navigate the transition into a supervisory role, clarify roles and responsibilities, align your team’s work with the co-op’s mission-critical areas, determine the best approaches to addressing the challenges new supervisors face and create a personal development plan.

• Anticipatory Leadership • Clarity of Communication • Transactional and

Transformational Leadership • Predictable Surprises

and Negotiating Difficult Conversations

Through classroom discussion, video illustrations and visits to the battlefield, participants will learn how to apply these timeless leadership lessons to current organizational situations and challenges.

Learning Objectives• Understand your role

and responsibilities as a supervisor

• Set expectations and goals for your team that align with your co-op’s mission

• Learn the different leadership styles, which style you use and when to use each one

• Recognize the personal behavioral patterns that positively and negatively impact your team and steps you can take to minimize the negative behaviors

• Create your personal development plan for making a successful transition to supervisor

Who Should ParticipateElectric cooperative CEOs/general managers, senior leaders and directors or board chairs

Certificate Programs• Board Leadership Certificate• Supervisor and Manager

Development Program

Competencies AddressedSupervisory, Management & Leadership Competencies


Who Should ParticipateNew co-op supervisors and managers and individuals who aspire to a supervisory role

Certificate ProgramSupervisor and Manager Development Program



• Doing the Right Thing• Getting Results• Governance and Strategy

Courses

This experience will greatly enhance my ability to communicate effectively with my leadership team."

Randy Carroll, CEO, East Mississippi Electric Power Association

Co-op UOn-site Co-op UOn-site



711.1 Everyone Communicates; Few Connect: Tools for Bridging the Gap NEW Clear, consistent communication is the foundation of teams working well together in support of the co-op’s mission. Understanding what makes people tick and adjusting personal style improves communication and avoids a lot of headaches and heartburn. Take this opportunity to assess your communication strengths and weaknesses, recognize assumptions and practice techniques for improving communication skills in both business and personal communications.

712.1 You Can’t Do It Alone: Building a Strong Team NEW High-performing teams ensure employee safety, provide superior member service, keep costs down and ultimately provide reliable electricity to members. Supervisors must be able to analyze and capitalize on team strengths, work with diverse styles and create an environment that builds collaboration. Learn how to effectively lead teams, identify and address team strengths and dysfunction, evaluate the team’s performance and create an action plan for the team’s continuous improvement.

Learning Objectives• Understand the impact

of body language, tone of voice and word choice and adjust accordingly.

• Harness the power of active listening skills to raise the quality of your conversations.

• Tap into the power of learning styles to insure clear communication with your team.

• Recognize the negative impacts that personal filters, stereotypes, and assumptions have on interpersonal communication and effectively manage them.

Learning Objectives• Set expectations and goals for

your team to align with your co-op’s mission

• Explain the developmental stages that all teams go through and discuss techniques for maximizing team performance in each stage

• Recognize your team member type, its strengths and pitfalls and the impact each team member type has on the team

• Assess your team’s culture and the impact it has on the team’s effectiveness

Who Should ParticipateSupervisors, managers, team leaders








• Getting Results• Working with and

through Others


On-site Co-op UCo-op UOn-site

35


713.1 Engaging and Developing High-Performing Employees: Bringing Out Their Best NEWAccording to the Gallup Organization, two-thirds of U.S. employees are either “phoning it in” or actively undermining the work of the organization because they aren’t engaged. From the time a co-op hires an employee until the employee leaves, supervisors are responsible for maximizing employee performance. Learn how supervisors can motivate employees to feel empowered and contribute an honest day’s work.

714.1 Change Is Hard: Guiding Your Team through Complex Times NEWWith waves of technical, social, economic and regulatory changes, electric co-ops now find themselves operating in what the U.S. military calls a VUCA environment (volatile, uncertain, complex, ambiguous). In this environment, supervisors must adapt to — and lead — continuous change at their co-ops. Supervisors who understand the most effective change management techniques, and develop solid plans, for navigating their teams through complexity, chaos and confusion are better equipped to thrive in a VUCA world.

Learning Objectives• Recognize your

responsibilities in recruiting, selecting and retaining team members

• Communicate goals and expectations to each team member

• Keep your team members on track through effective feedback

• Develop your team members’ knowledge and skills, preparing them to take on more responsibility

• Determine when it’s appropriate to use a formal discipline process up to, and including, termination

Learning Objectives• Understand the supervisor’s

role and responsibilities related to change at co-ops

• Learn the typical causes of change and types of change and tools to effectively manage change

• Describe the reactions most people have to change and learn techniques for managing these reactions

• Effectively use the “4 P’s” of change communications:• Purpose: why• Picture: what• Plan: how• Part: role you play









100 percent of course participants recommend it to co-op peers and colleagues.

Co-op UOn-site Co-op UOn-site



Certificate Program Supervisor and Manager Development Program



716.1 Time Management and Productivity: Minimizing Distractions and Time Wasters NEWAccording to Cornerstone Dynamics, 20 percent of the average work day is spent on “crucial” and “important” work while 80 percent of the average workday is spent on work that has little to no value. A manager spends on average three hours a day on interruptions! This course covers best practices for prioritizing tasks, overcoming procrastination, improving concentration and dealing with frequent distractions. Participants learn tools, methods and techniques to help set goals, prioritize, schedule tasks and delegate to enhance productivity.




• Getting Results

Look for more details on this course on cooperative.com in 2018. Look for more details on this course on cooperative.com in 2018.

715.1 Building Your Co-op’s Culture: The Supervisor’s Role NEW “Culture eats strategy for breakfast” is a famous quote by the late business management guru Peter Drucker. All great organizations have great cultures, and great cultures are designed intentionally, not left to chance. Organizational culture is defined as a system of shared assumptions, values and beliefs which governs how people behave in organizations. This course addresses the steps supervisors can take to help build a culture where employees trust each other, hold themselves (and others) accountable, focus their efforts on the co-op’s goals and strive to continuously improve their processes.

Who Should ParticipateSupervisors, managers and team leaders


On-site Co-op U

Co-op UOn-site

37





717.1 Know the Rules: Legal Responsibilities and Liabilities for Supervisors NEWSupervisors and managers have the obligation to treat all employees and job applicants consistently and equally as outlined under the law. Handling team member issues in the most convenient or the nicest way may not be the legal or right thing to do. Whether the co-op has a full-time human resources staff or not, supervisors must understand the human resource function and their liability with regard to employment laws. Learn how to avoid common employment law pitfalls at the co-op while improving management skills, enhancing leadership abilities and encouraging a productive work environment at the cooperative.





Look for more details on this course on cooperative.com in 2018.

718.1 Personal Communication Styles: Who You Are and How You Impact Others NEW Seventy-five percent of people use time differently, make decisions differently, display emotions differently and prefer to relate to others in ways that are different from each other. These differences in personal styles complicate the role of a supervisor as they lead their team towards the co-op’s goals. Bringing together everyone’s personalities and preferences to form a cohesive, productive team takes work, but the payoff can be huge.

Who Should ParticipateSupervisors, managers and team leaders

Look for more details on this course on cooperative.com in 2018.

Course



Master Class in Strategy Execution (Touchstone Energy®) Master Class in Strategy Execution is a step-by-step process to teach upper level managers and CEOs/GMs how to develop and incorporate a Strategy Execution System at their co-op. The Master Class is taught by certified instructors and is customized for electric co-ops. Attendees should plan for two full days (16 hours) of instruction. Continuing education credits are provided, as applicable. Attendees should have some knowledge of the Touchstone Energy Balanced Scorecard and understand that this training is the next step to drive serious improvement at their co-op.

Learning Objectives• Recognize the common reasons

why organizations fail to execute their strategic initiatives and learn best practices for avoiding these pitfalls

• Lead the implementation of the Touchstone Energy Strategy Execution System at your co-op

• Put strategy execution tools into practice such as the strategy map and the balanced scorecard

• Make connections to build a lasting professional support network that will live beyond the class


Who Should ParticipateCEOs/GMs, CFOs, COOs, co-op senior managers


• Governance and Strategy • External Leadership• Getting Results• Working with and

through Others

This course is available to only to Touchstone Energy members. Visit cooperative.com/learning for information about all of our programs.

CertificateCertificate

39


Management Internship Program Certificate (MIP)The Robert I. Kabat Management Internship Program (MIP) is a comprehensive, six-week program, broken into three two-week units, that provides in-depth analysis of the functions and processes of co-op management.

MIP Select: 2-Week Intensive Program NEWModeled after the Management Internship Program, MIP Select is a competency-based, intensive two-week program that focuses on select co-op management issues. This new program is ideal for co-op leaders who are interested in an immersive, condensed learning experience of traditional MIP course offerings with a less demanding time commitment.

Learning Objectives• Develop understanding

and skills across multiple functional areas within the co-op and an appreciation for how the work of each area impacts the functioning of the entire organization

• Gain exposure to key roles and responsibilities associated with executive level leadership

• Gain an appreciation for their leadership and management style, strengths and weaknesses

• Foster a more strategic view of critical cooperative needs for delivering high value utilizing a comprehensive planning framework

Learning Objectives• Develop a focus on

leadership and impacting/implementing change

• Cultivate a systems thinking perspective on the co-op utility business

• Gain strategic viewpoints of co-op organizations and the electric industry

• Appraise a focus on a culture of excellence providing value for members

• Demonstrate foundations in financial literacy and business concepts

Who Should ParticipateNew CEOs/general managers, CFOs, COOs, vice presidents, and others in, or aspiring to, a co-op senior leadership role.


• Business Acumen• Personal Effectiveness• Problem Solving


• Governance and Strategy• External Leadership• Getting Results


Who Should ParticipateMiddle managers, strong individual contributors and transitioning senior leaders from job roles across the cooperative


• Business Acumen• Personal Effectiveness• Problem Solving


• Governance and Strategy• External Leadership• Getting Results





Supervisor and Manager Development Program NEW The Supervisor and Manager Development Program (SMDP) is a flexible, co-op-specific education program focused on strengthening the leadership skills, knowledge and abilities needed to hire, develop and lead others, manage performance, communicate effectively and make decisions. The Supervisor and Manager Development Program offers courses that address the knowledge and skills needed by co-op staff who supervise others, including:

• Hiring and developing others• Managing individual and team performance• Coaching and giving feedback• Individual and team communication• Workplace and employment law• Leading and managing change

How the Program Works1) Build your own program by selecting the courses that best

support your professional goals and development needs. 2) For every five credits you complete, you will earn an e-certificate

of accomplishment acknowledging the total number of credits you have completed.

3) When you achieve 20 credits, your CEO will receive a hard copy certificate and press release to publicly recognize your accomplishment.

5 Credits

5 Credit SMDP E-Certificate

10 Credits


15 Credits


20 Credits

20 Credit SMDP Certificate (hard copy) and a press release for local media

mailed to your CEO

Certificate

41


Current Course Offerings To give you an idea of how you might build a learning program specific to your needs, we’ve organized the courses into several sample learning paths (which do not imply a mandatory requirement). Mix and match from the list of courses below to create a learning path that’s right for you.

NEW OR POTENTIAL SUPERVISORS• 710.1 Stepping into Your Supervisory Role: Learning to Lead • 711.1 Everyone Communicates; Few Connect: Tools for

Bridging the Gap • 712.1 You Can’t Do It Alone: Building a Strong Team• 713.1 Engaging and Developing High-Performing Employees:

Bringing Out Their Best • 714.1 Change is Hard: Guiding Your Team through Complex Times

EXPERIENCED SUPERVISORS/MID-LEVEL MANAGERS• 715.1 Building Your Co-op’s Culture: The Supervisor’s Role • 716.1 Time Management and Productivity: Minimizing

Distractions and Time Wasters • 717.1 Know the Rules: Legal Responsibilities and

Liabilities for Supervisors • 718.1 Personal Communication Styles: Who You Are

and How You Impact Others

EXPERIENCED MID-LEVEL MANAGERS | MANAGERS MOVING TO UPPER MANAGEMENT

• Master Class in Strategy Execution • Gettysburg Leadership Experience

See pages 33 - 38 for full course descriptions.

Who Should ParticipateIndividual contributors considering a transition to a supervisory role or who are new to a supervisory role; experienced supervisors and middle managers wanting to advance their skills and knowledge.


• Interactions with Others• Personal Effectiveness

Supervisory, Management & Leadership Competencies• Governance and Strategy• Getting Results• Working with and through Others• Doing the Right Thing

Teams are composed of individuals with diverging needs…

Nothing less than great managers can maximize them.”

Gallup Organization


LEARN MORE!Visit cooperative.com/onsite or contact Brianne Lane at [email protected]

or 703-907-5619 to learn how we can help you craft the best solution to meet your co-op training needs.

Can’t travel to NRECA

hosted events?

We can come to you!

3 Reasons to Bring Training On-site• Save time and money. Eliminate travel time and costs

by hosting training close to home. Invite neighboring co-ops to co-host the event and share costs.

• Learn with your fellow co-op employees. By learning alongside them, you will leave with shared knowledge that will help you apply what you learned across the co-op.

• Personalize your learning. You will receive the personalized attention of the instructor, enhancing the relevancy of your learning experience.

Why did you bring NRECA training to your co-op?

We chose NRECA because it is tailored to our business. The

trainers know and have worked with or in co-ops in the past.

They know the co-op business model…

this is important when training a supervisor at our cooperative.”

Vivian Michael, Vice President of Corporate

Services & HR, Shenandoah Valley Electric Cooperative

My Co- op

On-site TrainingHow

Works

Need Training?

CallNRECA.

We’ll talk withyou about your educational needs.

Together we will choose the right course, instructor and date to bring the training to you!

We arrange for the material and instructor to arrive at your co-op. You get the meeting place and the attendees.

Training occurs close to home, with less time

no travel expenses.

directors move closer to reaching their educational goals!

43

Technology (Includes Distributed Energy Resources, Engineering, Operations & Power Supply)

Conference Conference

Board Leadership CertificateTechnology (Includes Distributed Energy Resources, Engineering, Operations & Power Supply)


NET Conference (Touchstone Energy®) The NET Conference is Touchstone Energy’s signature business-to-business conference bringing together national and regional energy managers with co-op key account and energy services professionals from around the country. With more than 17 years of programming, NET has become an incubator for showcasing innovation, providing national perspective on important industry issues and demonstrating how businesses and co-ops are embracing the future.

TechAdvantage® Conference & Expo TechAdvantage® is the premier event for electric co-op engineering, operations, information technology, purchasing and supply chain management professionals. It offers leading edge strategies to reduce costs, enhance reliability and increase service quality through a variety of general and breakout sessions, a hands-on, “kick the tires” expo; and peer discussion forums.

Key Topics• Gain professional insight,

training and best practices for key accounts executives and programming while networking with national business members

• Learn of cutting edge technologies that will impact the energy industry and co-op network

• Share best-in-class economic and community development initiatives to strengthen rural America

Learning Objectives• Gain insight and get hands

on exposure to the latest technologies, equipment and services to enhance reliability, reduce costs and increase service quality

• Take away practical ideas and approaches to improve performance and increase efficiency

• Acquire knowledge to help you identify innovative solutions to address technical challenges and exploit new opportunities

Who Should ParticipateCooperative professionals who support key accounts (non-residential members) and work to enhance economic and business development in their communities including C-suite and key accounts executives, VPs/managers of member services, community affairs, managers of community and economic development



Who Should ParticipateEngineering, operations, information technology, purchasing and supply chain management professionals


• Business Acumen• Problem Solving

Role-Specific Competencies• Distribution Engineering• Office Automation/IT• Supply Chain Management

and Procurement• Operations IT

Continuing EducationIndividuals holding the PE, CPSM and other credentials may earn credits toward their certification or re-certification. See cooperative.com/continuingeducation for details.

Conferences

Web-based

Web-based

45


Electricity Basics (online) This online program gives co-op employees and directors an overview of how electricity works. It discusses what electricity is, how electricity is generated and how it is brought into homes and businesses that rely on it. Also covered are important safety tips all people should follow and resources for consumers who want to conserve electricity.

Energy Providers Coalition for Education (EPCE) Online Courses NRECA is a founding member of Energy Providers Coalition for Education (EPCE), a national energy coalition delivering cost-effective, high-quality, accredited, online education and training for individuals to obtain the skills and knowledge needed for an evolving energy industry. As members of NRECA, co-op participants get a discount on their tuition in the online programs. Key Topics

• Electricity terminology and definitions

• How electricity use is measured

• Fuel sources for generating electricity

• How electricity use is calculated and bills created

• Electricity use dangers and how people can avoid them

What Does EPCE Mean for You?

• Options to enroll in one course, a certificate or a degree

• Learn from qualified instructors with extensive industry experience

• Enroll in fully accredited, courses and programs

• Flexible program choices for professionals, engineers, technicians, entry-level and more

• Access to flexible online courses 24/7

• Option to earn college credit for what you already know

Who Should ParticipateNew co-op directors and employees; anyone with an interest in understanding how electricity works


• Business Acumen

Who Should ParticipateEPCE online courses cover a wide range of professional roles and specialties.For more details on EPCE, go to www.epceonline.org/nreca

Continuing Education Individuals holding the PE credential may earn credits toward their certification or re-certification. See cooperative.com/ continuingeducation for details.

Courses


Course

Co-op UOn-site

Board Leadership CertificateTechnology (Includes Distributed Energy Resources, Engineering, Operations & Power Supply)


781.2 Technology Planning, Decision Making and Leadership: Enhancing Organizational Effectiveness This two-day course delivers what key technology and business people inside electric co-ops need—a proven planning process, best management practices, analytical tools and resources crucial for effective technology planning, decision making and leadership. The program also introduces a step-by-step process to developing a Technology Plan.

Introduction to Distribution Engineering Introduction to Distribution Engineering is a two-part training program designed to train early career engineers and experienced graduates of electrical technology programs. The program goal is to provide participants with hands-on learning to assist in moving from theory to practical application — the true how’s and why’s of their role.

Key Topics• Why is Strategic Technology

Planning Crucial? • Technology Planning &

Decision Making • IT–Business Alignment • Budget & Financial Planning • Making the Business Case for

Technology Investment• Decision Analysis Tools,

Decision Making and Problem Solving

• Technology Risk Management

• Strategy Formulation • Influencing Skills

Learning Objectives• Gain practical knowledge of

the foundational elements for proper system design and construction

• Find and interpret applicable codes and standards

• Anticipate and solve common distribution problems

• Understand distribution engineering tools and processes

• Recognize the three key components of distribution engineering work: Safety, Reliability/Resiliency, and Economics

Who Should ParticipateCEOs/general managers, COOs, vice presidents, directors, managers of IT, strategic planning


• Vision and Strategic Orientation

• Organizational Design• Lead Change and

Manage Risk• Analytical Thinking and

Design Making

Who Should ParticipateEarly career engineers, seasoned technicians


• Distribution Engineering • Safety and Loss Control

I wish that I would’ve been aware

of Introduction to Distribution Engineering

years ago...This is the best training opportunity

I have been afforded in nine years of cooperative

employment.”

Gregory Lee, Vice President, Ft. Knox Operations, Nolin RECC

47


MultiSpeak® End-User Training The MultiSpeak standard is a critical tool in today’s electric distribution utility. This in-depth session will teach you the advantages of implementing MultiSpeak and how it works during this in-depth training session for co-op staff as well as consultants and software integrators. This workshop will cover the MultiSpeak Guide Specifications, the MultiSpeak Testing and Certification program, and will focus on teaching end-users how to specify interfaces that better ensure a successful project implementation.

MultiSpeak® Integrator TrainingThis in-depth session will teach you the advantages of implementing MultiSpeak and how it works during this in-depth training session for co-op staff as well as consultants and software integrators. This workshop will cover Version 5.0, which has just been released, also covered will be Version 4.1 of the MultiSpeak specification as well as V3.x. Participants who complete the class and pass an exam will achieve the designation “MultiSpeak Integrator.”

Learning Objectives• Learn how to write

MultiSpeak specifications to better ensure interoperable networks

• Learn how to leverage the MultiSpeak Guide Specifications

• Identify MultiSpeak certified vendors and how to read those certifications

Learning Objectives• Learn how to write

MultiSpeak interfaces• Learn how to implement

MultiSpeak interfaces• Learn how to modify

MultiSpeak interfaces others have written

Who Should ParticipateAnyone managing operations and/or IT networks that require interoperable systems


• Distribution Engineering

For more information contact

Alvin Razon, Distribution Optimization Associate Director, [email protected] or 703-907-6248Tony Thomas, MultiSpeak® Marketing Manager, [email protected] or 703-850-4718

Who Should ParticipateAnyone managing operations and/or IT networks that require interoperable systems


• Distribution Engineering

For more information contact

Alvin Razon, Distribution Optimization Associate Director, [email protected] or 703-907-6248Tony Thomas, MultiSpeak® Marketing Manager, [email protected] or 703-850-4718


AAdvanced Key Account Management (489.1)

11

Annual Meeting & Expo 19

BBasic Benefits Training Course 15

Building Your Co-op’s Culture: The Supervisor’s Role (715.1)

36

CCEO Close-Up 32

Certified Cooperative Communicator (CCC)

12

Certified Key Account Executive (CKAE®)

12

Certified Loss Control Professional (CLCP)

30

Change Is Hard: Guiding Your Team through Complex Times (714.1)

35

CONNECT Conference 10

Continuing Education Credits 6

Cooperative Financial Professional Certificate (CFPC)

16

Cooperative University 32

EElectricity Basics (online) 45

Electric Cooperative Employee Competencies

2-3

Electric Cooperative Leadership Education

4-5

Alphabetical Listing of Programs

Energy Providers Coalition for Education (EPCE) Online Courses

45

Engaging and Developing High-Performing Employees: Bringing Out their Best (713.1)

35

Everyone Communicates; Few Connect: Tools for Bridging the Gap (711.1)

34

GG&T Legal Seminar 23

Gettysburg Leadership Experience for Co-op Leaders

33

IINTERACT Conference for HR and Benefits Professionals

14

Introduction to Distribution Engineering

46

Introduction to Mandatory Reliability Compliance - NERC (online)

24

KKnow the Rules: Legal Responsibilities and Liabilities for Supervisors (717.1)

37

LLegal Seminar 23

Legislative Conference 24

Loss Control Internship Program 30

MManagement Internship Program Certificate (MIP)

39

Managing Your Electric Cooperative’s Key Accounts (487.2)

11

Master Class in Strategy Execution (Touchstone Energy®)

38

MIP Select: 2-Week Intensive Program

39

MultiSpeak® End-User Training 47

MultiSpeak® Integrator Training 47

NNET Conference (Touchstone Energy®)

44

New CEO Orientation 19

New CFO Orientation 20

New Co-op Communicator Orientation

10

OOn-site Training 42

Orientation for New Co-op Employees and Directors (online)

21

PPersonal Communication Styles: Who You Are and How You Impact Others (718.1)

37

Power of Cooperatives (101.5) 21

PowerUp Conference 14

RRegional Meetings 20

RESAP Facilitator Workshop 27

SSafety Improvement Plan (online)

28

Safety Leadership Summit 27

Safety Performance Measures (online)

28

Safety Self-Assessment (online) 29

Speak Up!/Listen Up! Instructor Training

29

Stepping into Your Supervisory Role: Learning to Lead (710.1)

33


40-41

TTax, Finance and Accounting Conference for Cooperatives

15

TechAdvantage® Conference & Expo

44

Technology Planning, Decision Making and Leadership: Enhancing Organizational Effectiveness (781.2)

46

Time Management and Productivity: Minimizing Distractions and Time Wasters (716.1)

36

WWork Order and Plant Accounting Procedures (online)

16

YYou Can’t Do It Alone: Building a Strong Team (712.1)

34

Electric Cooperative Employee Competencies

Jeanette Will [email protected] 703-907-6374

MIP and MIP Select

Gary Pfann [email protected] 608-441-7211


Diane Rhodes-Michaely [email protected] 703-907-5643

Certification/Continuing Education

Angie Hylton [email protected] 703-907-5656

TO SCHEDULE TRAINING AT YOUR CO-OP, G&T OR STATEWIDE:Regions 3, 5, 7, 8 and 10 Janet Bowers [email protected] 703-907-5622

Regions 1, 2, 4, 6 and 9 Brianne Lane [email protected] 703-907-5619

GENERAL NRECA EDUCATION PROGRAM INFORMATION

cooperative.com/learning

703-907-5656

Contact@NRECANews

NRECA

NRECA

NRECANews

STAFF AND EXECUTIVE EDUCATION INFORMATION

Need to know what courses you’ve taken? Visit cooperative.com/courserecord or contact: Angie Hylton [email protected] 703-907-5656

Documents

NRECA Staff and Executive Education Catalog - cooperative… · Problem Solving ROLE-SPECIFIC ... navigate the current challenges facing our ... and National Society of Professional