!NET PROMOTER SCORE (NPS)

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NPS (Net Promoter Score) Net Promoter Score is a measure of quality. Through this survey, it draws inferences based on

responses from customers ( in our case, its EPs).

One simple question — Allows you to track these groups and get a clear measure of your company through its customers eyes

NPS works because it requires putting personal reputation on the line.

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AIESEC International will send you an email like this and you’ll have to fill in the next survey.

For EPs� we have surveys sent at three different phases: Matched, Realized and Completed (gone back)

Once you click on the survey, the survey looks like this:

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There are three steps on how we work upon a case:

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Certain Expectations we have from you:

x Please fill the surveys so that we can service you in a better manner. x +P�ECUG�[QW�CTG�PQV�UCVKUHKGF�YKVJ�QWT�GZRGTKGPEG��KVnjU�DGVVGT�KH�[QW�VGNN�WU�UVTCKIJV�CYC[��Once

you feel that we have worked upon it and the situation is much better, then you can go and fill the survey. This survey is sent only once during the entire team you have realized so before filling it, ensure that you have reported all issues so that we have worked upon them.

x Please coordinate with us in helping yours and our experience better. What we expect from you is a little patience incase something is going wrong and we shall rectify it.

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