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Now jointly offered by Integrated Research and ACI Worldwide, Prognosis Transaction Insight monitors the performance and throughput of all your BASE24 and BASE24-eps transactions and provides real business insight into your transaction environment.
Key Benefits • Optimize transaction visibility:Enablesupportstafftoidentifyandaddresstransactionproblems,minimizingserviceoutagesordisruptions.
• Improve business decision making: Access vital, trend-basedtransactioninformationtogetherwithcoreoperationalmetrics.
• Empower support and operations staff: Deliver transactiondatawithcorrelatingsystemandavailabilitydatainaninformativeformat.
• Maintain consistent service levels and visibility throughout migration:Managedisparatetransactionprocessingsystemsonmultipleplatformsinaconsistentwaythroughoutthetransitionprocess.
• Reduce total cost of ownership: Eliminate the costofusingmultipletransactionmanagementtools, or building and maintaining in-house and proprietary systems inherited as a result of mergers or acquisitions.
• Manage service level agreements: Understand and ensure your service levels with service providers and interchangepartnersandeliminatethefinancialrisksofviolation.
• Minimize risk:Trustamaturesolutionprovenovertenyears with almost 100 customers worldwide.analysis
Prognosis Solutions for PaymentsPrognosisTransactionInsightforBASE24andBASE24-eps
Integrated Research
Throughdetailedtransactionanalysisandintuitivedisplays,PrognosisTransactionInsightforBASE24andBASE24-epssignificantlyenhancesyourabilitytoidentifyandaddresstransactionproblems,whichultimatelyimprovescustomerservice.
Prognosisdeliversextensivebusinessandoperational-levelBASE24andBASE24-epstransactionmanagementforbanks,creditcardproviders, processors, ATM ISOs and retailers.
PrognosisTransactionInsightforBASE24andBASE24-epshelpsyouunderstandwhat’sgoingoninyourtransactionenvironment,providingbusinessintelligenceandtransactionstatistics,includingcustomer card usage and trends in merchant behavior.
Prognosisisflexibleenoughtomeetyourspecificbusinessrequirements and is designed to scale to manage large, high-volume,financialtransactionenvironments.
OfferCustomer-centric,ProactiveService
Top-leveldashboards,togetherwithautomated,real-timeexceptionalerts,helptoidentifytransactionproblems,suspecttransactionsorotherdefinedeventswhentheyoccur.
Youcanthendrilldowntounderstandexactlywhichtransactionsareaffected,andhowtheyareaffected.Thisallowsyoutouncovertherootcauseofproblems,suchasexcessivedenials,transactionfailures,stand-insorslowresponsetimes.
Prognosisdashboardsprovideanalysisoftransactionresultsbyissuer,acquirer,retailer,transactiontype,cardbase(BIN)anduser-definedtransactionsets.Prognosisalsocapturestransactionresultsovertime,soyoucanreplayhistoricalinformationforeffective,after-the-fact analysis.
Understanding Usage Trends
Complementingthereal-timedashboardsareinsightfultransactionreportscontaininginformationsuchastransactionspersecond,denialratesandresponsetimes,stand-intransactionsbyissuerorinterchangepartner,reasons for reversals, and response code analysis.
Historical reports give you insight into usage trends, providing intelligenceontransactionrates,withdrawalamountsperATM, card usage and badly performing card bases. Reports canalsoassistinidentifyinganyunderlying,latentissuesthathavethepotentialtoimpactcardholdersandwouldotherwisegounnoticed.
Analyzingusagetrendscanalsohelpfinancialinstitutionsmakevitalbusinessdecisions,suchasidentifyingthemostandleastprofitableATMs,assessingcustomersatisfactionwiththeATMnetworkorreportingontheuptakeofnewproducts and services.
TroubleshootingTransactionProblems
Prognosissummarizestransactiondatacollectedfrommultipletransactionsourcesandallowsyoutoidentifyandtroubleshoottherootcauseofproblemsinrealtime,eveninlargeenvironmentswithhightransactionthroughput.
Theanalyticscanbe“slicedanddiced”ontheflytoprovidemulti-dimensionalreal-timeanalysis.
Prognosisthencategorizesthisdataanddisplaysitthroughuser-defineddashboards.Thresholdscanbeappliedtoanyofthedatatogeneratealertswhenexceptionsoccur.
Anydatathatistrackedinyourtransactionlogscanbemonitored by Prognosis and used for problem analysis. For example,viewtransactionresultsbycardissuer,acquirer,processor,city,BIN,transactiontype,retaileroranyothercriteria,anddynamicallyaddfieldsanddefinemetricsdynamically.
Youcanthenusethisdatatoanalyze:
Transactionthroughput•
Approved/denied rates•
Transactiontimeouts•
Transactionresponsetimes•
Interchangeresponsetimes•
Switchresponsetimes•
BINs with excessive denials•
Reasonfordenials(Responsecodes)•
Stand-intransactionmonitoring•
Transactionvolumeagainstresponsetimes•
Transactionspersecond(TPS)•
Refunds per store/terminal•
Giftcardtransactions/Mobiletopups•
ThePrognosiscollectionmethodisexceptionallyefficientusingverylittleCPUandnegligiblediskI/O.
Payment Service Management Powered by Prognosis Payment Service Management Powered by Prognosis is afullsuiteofpaymentsmanagementsolutionsforACIBASE24 and ACI BASE24-eps, any underlying infrastructure and supported ATM and POS devices, and now includes PaymentServiceManagementforFraudPrevention.
For a full suite overview and news, please visit www.ir.com/aci
Prognosisturnsyourdesktopintoarealtimedashboardthatgivesyouasnapshotofthecurrenthealthofyourentireswitchenvironment and alerts you the instant something goes wrong.
Prognosisthenarmsyouwiththeinformationyouneedtounderstand the cause of the problem and advise your colleagues and interchange partners.
Prognosisautomaticallycapturesthedetailsofproblemorsuspicioustransactions.Customerservicestaffcanthenautomaticallyretrievethesetransactiondetailsandrespondquicklytoindividualcardholderqueries.
Thisallowsyoutoofferunprecedentedlevelsofserviceacrossalltransactionchannelsandensurecustomersatisfaction.
Supportstaffcanviewtransactionresultsbyacquirer,processor,city,BIN,transactiontype,retaileroranyotherdatafieldcapturedinyourtransactionlogs.
Allmonitoreddatacanbe“slicedanddiced”forreal-timeanalysisoftherootcauseoftransactionproblems.Iftherequireddataisnotdisplayed,staffcanaddnewfieldsandmetricsdynamicallytoidentifythesubsetofaffectedtransactionsquickly.
ExecutiveDashboards
Troubleshooting
Extreme Customer Service
©2011IntegratedResearchLimited.PrognosisisaregisteredtrademarkofIntegratedResearchLimited.Allotherbrandandproductnamesaretrademarksorregisteredtrademarksoftheirrespectivecompanies.
Formoreinformationvisitourwebsiteat www.ir.com
Contact us
About Integrated Research (IR) -IRisaleadingglobalproviderofhigh-definitionperformancemonitoring,diagnosticsandreportingsoftware.Thecreatorofaward-winningPrognosis®andPowerMinder™−IRbuildsscalable,customizablesolutionsdesignedtomanagecontinuity-criticalITinfrastructure,paymentsandcommunicationsecosystems.IRprovidesrealtimesolutionsthatgivecustomerstheinsighttheyneedtoruntheirbusiness,reducetheiroperatingcosts,minimizerisk,andgaincompetitiveadvantage.
Americas t:+1(303)3908700f:+1(303)3908777e: [email protected]/MiddleEast/Africat:+61(2)99661066f:+61(2)99661042e: [email protected] United Kingdom t:+44(0)1344894200f:+44(0)1344890851e: [email protected] t:+49(69)710455255f:+49(69)710455450e: [email protected]
linkedin.com/companies/integrated-research
facebook.com/IntegratedResearch
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twitter.com/IRPrognosis
©2011IntegratedResearchLimited.PrognosisisaregisteredtrademarkofIntegratedResearchLimited.Allotherbrandandproductnamesaretrademarksorregisteredtrademarksoftheirrespectivecompanies.
Formoreinformationvisitourwebsiteat www.ir.com
About Integrated Research (IR) -IRisaleadingglobalproviderofhigh-definitionperformancemonitoring,diagnosticsandreportingsoftware.Thecreatorofaward-winningPrognosis®andPowerMinder™−IRbuildsscalable,customizablesolutionsdesignedtomanagecontinuity-criticalITinfrastructure,paymentsandcommunicationsecosystems.IRprovidesrealtimesolutionsthatgivecustomerstheinsighttheyneedtoruntheirbusiness,reducetheiroperatingcosts,minimizerisk,andgaincompetitiveadvantage.
©2011IntegratedResearchLimited.PrognosisisaregisteredtrademarkofIntegratedResearchLimited.Allotherbrandandproductnamesaretrademarksorregisteredtrademarksoftheirrespectivecompanies.
Formoreinformationvisitourwebsiteat www.ir.com
Contact us
About Integrated Research (IR) -IRisaleadingglobalproviderofhigh-definitionperformancemonitoring,diagnosticsandreportingsoftware.Thecreatorofaward-winningPrognosis®andPowerMinder™−IRbuildsscalable,customizablesolutionsdesignedtomanagecontinuity-criticalITinfrastructure,paymentsandcommunicationsecosystems.IRprovidesrealtimesolutionsthatgivecustomerstheinsighttheyneedtoruntheirbusiness,reducetheiroperatingcosts,minimizerisk,andgaincompetitiveadvantage.
Americas t:+1(303)3908700f:+1(303)3908777e: [email protected]/MiddleEast/Africat:+61(2)99661066f:+61(2)99661042e: [email protected] United Kingdom t:+44(0)1344894200f:+44(0)1344890851e: [email protected] t:+49(69)710455255f:+49(69)710455450e: [email protected]
linkedin.com/companies/integrated-research
facebook.com/IntegratedResearch
in
twitter.com/powerminder
AP0142-03
EnhancedSystemCorrelation
PrognosisTransactionInsightisatitsmosteffectivewhencomplemented by other Payment Service Management solutions.
UsingPrognosisTransactionInsightinconjunctionwithPrognosisFoundationforBASE24andBASE24-epsonHPNonStop or UNIX allows you to monitor and correlate underlying system performance with payments switch throughput, and betterunderstandtheperformanceandcapacityofyourentiretransactionenvironment.
EfficientManagementofMultiplePlatforms
Prognosis provides insight for businesses who have inconsistent visibilityintoadiversemixoffinancialapplicationandplatforms.Thiseliminatestheneedtousemultiplemanagementtools,or to develop and maintain expensive in-house monitoring solutions.
Youcanintegratethemanagementoflegacyapplicationsinheritedthroughmergeroracquisition.Monitoringforadditionalapplicationsandplatforms,ornewsystemrequirementsforexistingplatforms,canbeaddedtoPrognosisquicklyandatlowcost.
TechnologyMigrationSupportforBASE24-eps
IfyourorganizationistransitioningtoBASE24-eps,Prognosiscontinuestoprovideyouwithasinglemanagementviewofyourfinancialtransactionenvironment.
Prognosisseamlesslyintegratestransactiondatacollectedfromthesystemsandapplicationsyouaremovingfromandto.
Thisgivesyourorganizationconsistentvisibility,troubleshootingandrootcauseanalysiscapabilitiesthroughoutyourentiretechnologytransition.
About partnership
Integrated Research is proud to be partnered with ACI Worldwide to deliver Payment Service Managementtotheworld’slargestfinancialinstitutions,retailersandprocessorsaroundtheworld.
ACI and Integrated Research are united in creatingvaluableandhighly-differentiatedsolutionsthatwillbenefitourcustomersworldwide - all day every day.
To read more about ACI partnership please visit http://www.ir.com/acipartnership
Americast:+1(402)3907600
Asia Pacifict:+6563344843
Europe/Middle East/Africat:+441923816393
