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1.NOW IS
OUR TIME04 To give our customers the best shopping experience 06
Our people create pioneering technology 08 That powers the most
advanced solutions10 For the world’s leading retailers to invest
in
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95%of Ocado deliveries are on time or early
99%order accuracy
50+ ITEMS IN 3 MINUTESWith the Instant Shop Algorithm, customers
can buy
NEARLY 55,000Ocado offers Retail customers
different products
1 HOUR
Ocado Retail customers get
reliable delivery within a
window
04 Now is our time
Ocado Group plc Annual Report and Accounts for the 52 weeks
ended 2 December 2018 www.ocadogroup.com
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We are changing the way the world shops, offering consumers a
different proposition, because we are built differently – we are
built to be online. We aim to allow consumers to shop online in the
way most convenient for them, constantly evolving our technology,
based on customers’ needs. Our functionality works across a
spectrum of customer interfaces, including mobile and Alexa
voice-activated systems.
05Now is our time
Stock Code: OCDO Annual Report and Accounts Ocado Group plc
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OCADO TECHNOLOGY EMPLOYEES
2015
750
2017
1100
2018
130075%new components in our 3rd generation bots compared with
2nd
25%new components in our
2nd generation bots compared with 1st
PACE OF INNOVATION
06 Now is our time
Ocado Group plc Annual Report and Accounts for the 52 weeks
ended 2 December 2018 www.ocadogroup.com
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Our business is built on finding solutions, aiming to offer
world-class service. Our people are critical to us achieving our
strategy. So we identify and develop the highest quality of talent
throughout Ocado. For example, we added 300 more software engineers
in FY18 to increasehe pace we evolve our technology. The role of
our technology leadership team is to ensure we generate value in
both the short and long term, to guarantee our technology will
still be relevant in five to ten years’ time, and that we stay
ahead of the market.
Our business is built on finding solutions, aiming to offer
world-class service. Our people are critical to us achieving our
strategy. So we identify and develop the highest quality of talent
throughout Ocado. For example, we hired 300 more software engineers
in FY18 to increase the pace we evolve our technology. The role of
our technology leadership team is to ensure we generate value in
both the short and long term and to ensure our technology will
still be relevant in five to ten years’ time, and that we stay
ahead of the market.
07Now is our time
Stock Code: OCDO Annual Report and Accounts Ocado Group plc
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We believe our online grocery solution provides a complete
service which is the most advanced and efficient in the world. The
cloud-based architecture of our proprietary Ocado Smart Platform –
made of software modules and fulfilment hardware – means it is
scalable and we can continuously update it. The automated
fulfilment in our Customer Fulfilment Centres (CFCs) involves a
market-leading, physical infrastructure solution and algorithms
that shorten lead-times and improve accuracy.
08 Now is our time
Ocado Group plc Annual Report and Accounts for the 52 weeks
ended 2 December 2018 www.ocadogroup.com
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3 WEEKS
Erith CFC achieved a capacity in
that took 32 weeks in Andover CFC
patent applications this year
and
patents already granted
100OVER
65OVER
24/7OUR 6test grids run
1,000 HOURS
of testing before we deploy new
solutions software
09Now is our time
Stock Code: OCDO Annual Report and Accounts Ocado Group plc
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We work with grocery retailers across the world; retailers who
want our help to succeed in the online market. Our Solutions
business offers them a full-service proposition – a front-end
interface for ordering, automated fulfilment within CFCs, and
last-mile operations for delivery – all underpinned by the Ocado
Smart Platform, our proprietary technology. The modular nature of
our CFCs means they are also scalable, so as a retailer’s business
grows, their ability to fulfil customer demand can keep pace.
10 Now is our time
Ocado Group plc Annual Report and Accounts for the 52 weeks
ended 2 December 2018 www.ocadogroup.com
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3major deals
in 2018
WE SIGNED
We will create CFCs for Groupe Casino, Sobeys and ICA and will
begin work on
CFCs for Kroger, building
3 YEARS20+ over the next
5 We now have
partners in
countries
Our commercial and product teams speak
11different languages
11Now is our time
Stock Code: OCDO Annual Report and Accounts Ocado Group plc
