November Issue of Holiday Parks Management Issue 16

November 2014 • Issue 16The Ultimate Suppliers Guide For Holiday Parks, Caravan Parks, and Campsites Holiday Parks Management

www.HolidayParksManagement.com

TELEPHONE:

01432 263219

the pool and spa showSPATEX2015ASP

the pool and sp5012XTEAATa shothe pool and sp5

wa sho

SPATEX 2015 – The Place To Do Business

SPATEX 2015 – the UK’s LEADING ANDLARGEST pool, spa and sauna exhibition!

ONLY SPATEX 2015 can boast:• Over 100 exhibitors from the UK and abroad• High calibre of international visitors • Support from ALL the Industry’s key associations • Two free daily seminar/workshop programmes • The largest display of new products in the UK• Industry experts offering free advice• Represents all sectors of the Industry,

commercial and domestic• Dedicated ISPE Spa Seminar Day Tues Feb 3rd • Nineteen years of service to the Industry

FREE registration at www.spatex.co.uk

By the Industry, for the Industry

SUNDAY 1ST TO TUESDAY 3RD FEBRUARY 2015

COVENTRY, WEST MIDLANDS, CV6 6GE, UKFor more information or to register telephone+44 (0) 1264 358558 or visit www.spatex.co.uk

SHOW OPENING TIMES:SUNDAY 1ST 09:30 - 17:00MONDAY 2ND 09:30 - 17:00TUESDAY 3RD 09:30 - 16:00

CENTRAL, EASY TO-GET-TO LOCATION

FREE ON-SITE CAR PARKING

GLOBALLY RECOGNISED AS THE UK’S No1

EXCITING NEW PRODUCTS ZONE

NETWORKING PARTY – MONDAY FEB 2ND

EXCELLENT DEALS ON HOTELS

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Produced by Print Plus 01432 272025 www.printplushereford.co.ukMaggie Media Ltd 7378641 Vat Registration 128 6998 57 © Copyright 2014

Hi, I hope that youhave all had a greatsummer and willhave a chance totake a well earnedrest.

But as you know,there is no rest for

the wicked. No sooner does the parkquieten down a bit, than you have to startthinking about next season and the changesand upgrades that you want to get finishedover the winter. So in this issue we coversome park improvements including newideas, new companiesand new products that you might find useful.

However, before we think about next seasonwe have to make sure that that we getthrough the winter safely. It may seem along time ago that half the country wasunder water and we were moving fallen treesand repairing damaged buildings, but theweather is on the turn and forecaster arepredicting rain and high winds as the trendfor the next few months.

To help you prepare we have a couple ofgreat articles about what you can andshould be doing in preparation for the winter.A good assessment of your park and plan ofaction should the worst happen is a greatstart. It also makes sense to get in touchwith your insurance company and work withthem now rather than wait until you ringthem to make a claim. It’s not something wereally want to think about but as weatherconditions seem to get more extreme itmakes a lot of sense to prepare properly.

Hope you enjoy this issue and I look forwardto speaking with you or seeing you at theshows coming up over the next few months.All the best Nina

NEXT ISSUE FEATURES INCLUDE:

FEATURESFlooding – how to getprepared!

Cash Free Holidays

Park Improvements

API - High quality Play Areas

Spatex Show Guide

PLUS GUIDES TOUnpredictable weather and weathering the stormfewer headaches -

Park PreparationSafety FirstCamping In Luxury

Holiday ParksManagement WHAT’S IN THIS ISSUE

Spatex Show Preview 04 - 07

Cash Free Holidays 08 - 11

Park Improvements 12 - 14

API High quality Play Areas 15 - 18

Washrooms, Utilities and Metering 19 - 22

Landscaping 23 - 27

Online Booking and Channel Management 28 - 30

Flooding How to Prepare 31 - 33

Glamping 35 - 38

HPM Directory 39 - 43


TELEPHONE:01432 263219

4 www.HolidayParksManagement.com

If there is one singlerecreational facility thata customer consistently

looks for in a holiday park itis a swimming pool.Invariably it is the focus foractivities and the fun andsense of well being they offeris what holidays are made of.As competition amongstholiday parks increases it isessential to stay ahead of thegame and keep abreast ofdevelopments in the waterleisure world. Which is whythe SPATEX Expo hasestablished itself as a hotattraction for the holidaypark owner and operator.

Unique showcaseEntering its 19th year and with well overa hundred exhibitors, SPATEX playshost to the UK’s largest annual displayof wet leisure equipment. If it’s not at

SPATEX, it’s not worth seeing! For 2015, the Exhibition is expandinginto halls one and two of Coventry’sRicoh Arena Jaguar Exhibition Hall sothere will be even more to see! Companies such as Golden Coast willbe launching a stunning new Tylö SteamRoom called the Panacea. Also taking astand, is Certikin International, the UK’slargest supplier and manufacturer ofwet leisure equipment.‘Playing with water is a vital part of achild’s development,’ says Certikin’sCommercial Manager, Steve Nelson.‘Although the primary aim of our playfeature equipment is to allow kids tohave fun in a safe environment it allowsthem, at the same time, to learn throughplay.’ Slides and play structures, in theshape of mermaids, giant taps andpirate ships, are just some of the funplay features that Certikin has to offer.All the interactive features are very easyto install. There’s no need for additionalplumbing because most of the waterfeatures have built-in mechanical handpumps that children operate manually.

Reduce your costsAlthough the dividends are rich, themaintenance of a water leisure facilitycan be a major expense. A visit toSPATEX will show you all the latestinnovations in sustainable energy andgood housekeeping. The pool industry is currently workinghard on green issues and great stridesare being made in renewabletechnology. Heat pumps have been anaccepted technology for well over 20years and new generation heat pumps,saving even more energy, are beingdeveloped all the time. TheGovernment's target of 15 percent ofenergy to be derived from re-newablesby 2020 assumes significant growth inthe use of supporting technologies inorder to meet this commitment.

Aside from heat pumps anddehumidifiers, there are other ways toreduce energy consumption such asheat retention covers, enclosures, watercirculating pumps, chemical dosingsystems – all of which have seen hugeenergy saving advances in the last fewyears.

…and attend SPATEX 2015 (Sunday February 1st to Tuesday 3rd) atCoventry’s Ricoh Arena. As the UK’s leading pool, spa and saunaExhibition it’s a must attend event for any holiday park which isplanning on adding, or currently has, wet leisure facilities.

Get ahead of thecompetition…


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Upgrade your skill setFocusing on the needs of thecommercial sector, the Show isdoubling its educational trainingcontent by offering two programmesof seminars and workshopsthroughout the three days of theExhibition. Many of the Industry’sesteemed associations will be inattendance. For the first time ever,PWTAG, (Pool Water TreatmentAdvisory Group) and STA (SwimmingTeachers’ Association) will both beholding keynote seminars during theExhibition.

On the Sunday there will be an intensehands-on seminar on the perplexingsubject of Leak Detection. Two expertswill explore and demonstrate thesystematic techniques, tests andspecialised equipment required fordealing with leaks. There will also be atalk (organised by Golden Coast) byMarketing Manager, Aren Grimshawentitled Marketing Business for Growthand Profit using social media. Plus, aseminar by BISHTA (British and IrishSpa and Hot Tub Association) andSTA (Swimming Teachers’Association) on an important poolplant update.

The hugely popular ISPE (Institute ofSwimming Pool Engineers) workshopswill also return with twenty brand newtopics. Whether your interest is inwater treatment or testing, commercialpool operation, fitting covers, servicingheat pumps, tiling, construction,servicing or maintenance, SPATEXWorkshops offer tips, advice andideas that will improve yourknowledge. There will also besessions on new Standards andGuidance that affect all in the pool andspa business.

Dedicated Spa DayDo you have a spa or are thinking ofadding one? Tuesday February 3rd isa dedicated Spa Sessions Day whereall the talks will be based on theinstallation, maintenance andoperation of spas. Top names will givea series of talks on the latest guidanceand expert advice on commercialspas.

ALL seminars are FREE andcertificates of attendance are availableto all attendees. For the fiullprogramme of workshops andseminars please go towww.spatex.co.uk

SPATEX 2015 The Ricoh Arena, Jaguar Exhibition Halls 1 and 2,Coventry Sunday February 1st to Tuesday 2nd 2015. RegisterFREE now at www.spatex.co.uk and sign up for news. The Ricoh Arena offers 2,000 free car parking spaces and isconveniently situated just off Junction 3 of the M6 motorwaywhich makes it less than a two hour drive for 75 per cent of thepopulation.

For further information call Michele or Helen on +44 (0) 1264358558 or email [email protected]; [email protected]

Water features supplied by Certikin International

7www.HolidayParksManagement.com

SPATEX 2015 EXHIBITOR INFORMATIONMARQUIS ELEVATES THE SWIM SPAEXPERIENCE WITH THEIR NEW AQUATIC Stand B52BIndependence, Ore. – Marquis®, inits fourth decade as an industryleader in hydrodynamic performanceproducts, has developed aninnovative new vessel for aquaticactivity and enjoyment…introducingthe Aquatic Training Vessels™, or ATVs™ from Marquis®.ATV™s elevate the swim spa experience and are personalworkout and health products for daily life.

see more www.spatex.co.uk

Complete Equipment ForEach Individual PoolStand B16 The large assortment of high quality and durable swimmingpool products and service features offers a variety of newbusiness possibilities. Praher’s research and developmentover the decades guarantees the highest degree ofsatisfaction for architects, designers, constructors and allend consumers around the world. see more www.spatex.co.uk

Plastica Ltd Stand D36Leading pool cover manufacturerPlastica has undertaken its biggestchallenge yet, with the installation of a whopping singlepiece thermal cover at a pool in Devon.

Plastica routinely manufacture pool cover systems for 25mpools, but the project at the Commando Training CentreRoyal Marines in Lympstone proved to be the largest singlepiece cover system in the company’s history.


Pure-Spa hot tub System FlushStand E7Specially formulated to clean inside theplumbing system of your Hot tub

Plumbing systems must be cleanedregularly to help remove the unseenbuild up of bathing deposits, body fats,and dirt. Regular flushing helps to prevent the formation of biofilmwhich is a breeding ground for bacteria.


TECHNICS & APPLICATIONS Stand B2Belgium based Technics & Applicationsbvba, manufacturer of high quality fullyautomatic slatted pool covers‚ AquaTop and safety covers‚AquaGuard now puts even more focus on their newestdevelopments !

TopMoov combines the comfort of installing an automatic topmounted slatted cover on an existing pool with the freedom ofhaving an open space around your pool.


The Mosiac Company Stand C34Responding to the increasing demand in themarket for a fresh approach to the coloursand finishes available in the mosaic market,The Mosaic Company is delighted toannounce the launch of its URBAN CHIC, TEXTURAand STONE HEX ranges of glass mosaic.


Tornado Systems Stand F8Offers a fully-integrated poolhouse control system, whichbrings together the management of pool, spa, spa controls,lighting, boiler or other heat source, pool house heating,and domestic hot water. it is a flexible and modular design,that can be readily configured to suit the client’s needs.


WATER TREATMENT PRODUCTS LTDStand E32 Shower Head Plus - Water Treatment Products (WTP) arepleased to offer a unique chemistry which offers a 2 stagesolution for commercial leisure operators around the world.Shower Head Plus has a proven efficacy against Legionalla.The European Legionella Disinfection Test Standard (1995)for Legionella Pneumophila Serogroup 1 (NTCC 11192)gave control at 30 second contact time for 1:3 dilution.


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Excellent Weather Protection from FENSYSUK manufacturer FENSYS, part of the PAL Group, now produces an advancedengineering grade 100% polymer deck board with thermoplastic cap layer givingexceptional weather protection. This PREMIUM EXEL board combines multi colourprocessing technology and a dual wood grain pattern giving excellent slipresistance and an unparalleled natural appearance.Leading the way in holiday home decking and veranda design, Fensys new Exceldeck board, as well as being rot proof, fade resilient, slip and fire resistant, has been developed with a unique tongue and groove panel connection design.Fensys’s new decking offers holiday home and static caravan owners a distinctivelook with that extra level of quality, durability and a colour range that willcomplement any holiday home environment.

PREMIUM EXEL is produced in 4 enhancedfinishes: Antique Oak, Red Chestnut, Tawny and Driftwood and also availableis PREMIUM ECO, which uses a highpercentage of recycled PVC and is produced in2 traditional colours – Cream and Beige.For latest brochure email [email protected]

Alfresco Arch has taken glamping to a new level with The Touring Arc.The Touring Arc boasts a unique design allowing super quick installation andthe ability to move sites in under an hour.

Raising the bar for Glampingaccommodation with;n a patented chassis system making ithighly mobilen innovative re-set technology for quickand easy installationn spacious accommodation sleeping up to 8 peoplen total length of 4.8m including a covered porch arean good Return On Investment for busy sites in the first season. The standard Touring Arc package is just

£5,150 + vat with an array of optional extras. Based on a customer rate of £60 per night, sites achieving just 50% occupancy would break evenon their new Touring Arc. Design Director at Alfresco Arch, Mark Panton, said “ Our research and development has resulted in a beautiful archshaped shelter specifically designed to provide site owners with happy customers and a healthy profit”. Alfresco Arch have been developingand constructing arch shaped structures since 2001. Mark continues, “Our design principle is ‘function first and let form follow’ and the TouringArc is a credit to that principle.”

The Touring Arc’s sister product, the Glamping Arc, doesn’t have the rustic look of the Touring Arc but boasts the same functionalaccommodation for customers. Anita’s Touring Caravan Park in Oxfordshire were one of the first sites to invest in an Arc. Anita said, “Our firstseason with the Glamping Arc has been a huge success. The Arc is booked every weekend throughout the season.”Mark and his Touring Arc will begin visiting sites throughout the UK throughout winter 2014. If you want Mark to call at your site [email protected] with your name , camp site name and contact telephone number.Visit www.AlfrescoArc.com for more details on the Touring Arc.

Park Improvements

Take Glamping to a new level withAlfresco Arch

Take Notice with Earth AnchorsEarth Anchors Ltd has now added outdoor notice boardsand traffic safety mirrors to its range of outdoorproducts suitable for holiday parks.

The notice boards come in a large variety of sizes from2 x A4, wall mounted, anodised aluminium finished,notice board, costing just £103.00, to a colour coated,double sided, notice board (2 x 30 A4), post mountedwith a full width sign written header board (eg: JoeBloggs Holiday Park) costing £1675.00 with many sizesand prices in between.

The boards come with a 5-year manufacturer’sguarantee, are waterproof, lockable, with tamper prooflocks and two keys. They are glazed with Plexihocvandal resistant polycarbonate. Magnets are supplied topin notices inside.

The Traffic safety mirrors come in a variety of sizes andallow pedestrians, car drivers and other users can seeround blind corners either within your site or whenentering or leaving the site.

The mirrors come with a 3 or 5-year manufacturersguarantee and use unbreakable lightweight mirrorsFor more information please click on the following linkEarth Anchors Ltd are manufacturers and suppliers ofoutdoor furniture like litter and dog waste bins,benches and seats, picnic tables Lifebuoy Stations andwheeled bin stations to councils, schools, holiday parksintended for use in public places.For more details visit http://www.earth-anchors.com

HPM Iss 16 Park improvements use only_Holiday Parks Management 14/11/2014 12:47 Page 2

13www.HolidayParksManagement.com www. holidayparksmanagement.com 00

Make the Green Choice with EtesiaEtesia UK is pleased toannounce the appointmentof Green Choice Limited,based in Bury St. Edmunds,Suffolk, as their exclusiverobotic mower dealer forEast Anglia. The company will supply,service and install thecomplete range of ETMowerrobotic mowers as well asother Etesia models from theGreen Technology™ range.

Green Choice believes there is a ‘technology revolution’ underway ingrounds care machinery and this new partnership underlines the company’seco-friendly philosophy. Using lithium-ion batteries, the ETmower; a rangeof three robotic mowers that can maintain areas up to 20,000m², is a non-polluting alternative to the typical petrol or diesel powered mower.Robot mowers reduce the cost of grass maintenance considerably, not onlyin terms of labour and maintenance costs, but also by cutting energy billsand maintenance costs.

“Green is the future – it’s quiet, it’s safe, has low or nil emissions and ofcourse it’s much more cost-effective which is why we first started looking atthe range of Etesia robot mowers. If you look at it, the figures do stack up.So from a commercial point of view, if it stacks up for us then it stacks upfor everyone else and of course with the environmental benefits and noisebenefits – it makes perfect sense,” said John McCallum, Director of Green Choice.

Mulch mowing is 100% natural as it does away with the need to gather up,store and dispose of the grass clippings. It also fertilises the soil, helps thegrass stand up to drought conditions and because the ETMower can makefor an easier life for many groundscare professionals, John insists that it canenable them to concentrate on other areas of their work.

“It’s just another great tool for any groundsman to use. It’s not to replacethem; in fact the robot mower allows them to get on with all the importanttasks such as soil analysis and scarification. You can leave more of the hardwork, so to speak, to the machine!” he said.

John believes that their market will predominantly be sports grounds,organisations like the National Trust, schools, hospitals, and large domesticproperties and although the robot mower is new to Green Choice, thegrounds maintenance specialists have built up a good working relationshipwith Etesia over recent years.

“We have been using Etesia machines for the last two or three years andwe’ve had a great service from them. The back-up we receive is really goodand we just like their style. We can trust them, we can work with them andso we thought that if we are going to partner with someone in the UK thenwe want to partner with someone we trust.”For further information visit www.etesia.co.uk.

A Sure Step for Success from SureSet

A new seamless SureSet pathway guides guests from therecently opened Azteca Hotel to the amazing AMAZUTreetop Adventure and new Temple Bar & Restaurantterrace.

Another high profile installation for SureSet, the UK’sleading manufacturer and installer of high qualityresidential and commercial permeable resin bound paving.

“This was a great project to work on, and a hugeachievement for everyone involved. To develop the outsidearea of the new Hotel in such a short space of time withsuch fantastic results is amazing. For us it was less than twomonths from a phone call in May to installing the 291m²Barley Beach pathway in July.

Despite the quick turnaroundwe maintained the highlevel of service people havecome to expect fromSureSet; several site visitswere made to meet withthe contractors, Gilbert-Ash,to discuss base build up, thecapabilities of SureSet andthe installation process.

Our Technical Team were also involved; testing the concreteadditive to be used in the construction of the underlyingbase to make sure it was compatible with SureSet – wealways go that extra mile for our customers!” said HughHaines, SureSet Business Development CoordinatorSince SureSet was established in 1997 they have workedhard to maintain the highest quality of materials andworkmanship, and have successfully established themselvesas a brand synonymous with high standards and value formoney. This is backed up by SureSet’s unique 15 yearguarantee.

Other satisfied SureSet customers include Aston Martin,Butlin’s and Manchester City Football Club.

HPM Iss 16 Park improvements use only_Holiday Parks Management 14/11/2014 12:49 Page 3

www.HolidayParksManagement.com��

Make play a talking point withSutcliffe Play

Park Improvements

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Looking to attract more families? Awell-designed play area featuringhigh-quality equipment will deliver

great value for years to come.

Play areas are designed for parks of all shapes and sizeswith budgets to match. So whether you’re looking to createa brand new play area from scratch, update an existing playarea or replace play equipment that has reached the end ofits natural life, the Association of Play Industries (API) ishere to help. API members are the UK‘s leadingmanufacturers, installers, designers and distributors ofoutdoor and indoor play equipment and safety surfacing.They operate to the highest standards, abide by a strictProfessional Code of Conduct, and are credit-checked andmonitored regularly for financial stability and security.

Wherever you see the API ‘current member’ badge, you canexpect expert advice, high-quality play equipment and highstandards, based on many years’ experience working withholiday and caravan park operators across the UK. APImember companies work closely with clients to providerecommendations on design, equipment, materials andsafety surfacing that meet a brief and budget, and willexplain inspection, maintenance and repair, which isessential for any play area.

According to the API, key considerations to bear in mindwhen planning a play area are:

Capacity: the number of children likely to be playing in a play areaat any one time is key. Play equipment standards are based onminimum user numbers rather than a large number of childrenplaying at the same time, so the design of your play area should bebased on peak, high-season numbers. There is no set formula forthis but an API member will factor this into the design.

Surfacing: safety surfacing absorbs impact, protecting childrenagainst critical head injury if they fall while playing. API membersadvise on the best surfacing options. Location: consider the safety and accessibility of the proposed sitefor your play area. Think about how children will get to it andconsider any traffic hazards, busy thoroughfares, blind spots, deepor lying water and overhead cables. Use fencing only if required forsafety reasons, for instance, asadditional security for a toddler playarea.

Comfort: plan to create acomfortable experience for childrenand families. Remember to includeseating or picnic facilities, shade andshelter, and litter bins.

Age-appropriate: make your playarea as appealing as possible byproviding a range of equipment toattract different age ranges.Separate toddler play areas fromolder children’s equipment tominimise the risk of accidents.

Risk: risk assessments needn’t restrict children’s enjoyment soconsider installing equipment that provides a real sense ofadventure.. Children enjoy a degree of risk when playing andactively benefit from it, so provide some challenging playequipment for added excitement and fun.

Before opening any new play area to the public, the APIrecommends that a Post-Installation Inspection takes place.This is undertaken by a registered, certificated Register ofPlay Inspectors International (RPII) inspector and iscommissioned by the play company or park operator.

Once this Inspection is completed and satisfactory,responsibility for safety passes to the park operator to put inplace an inspection regime, as set out in BS EN 1176, thestandard for play equipment. According to the RPII, bestpractice is to adopt a three-tier inspection regimeincorporating RPII training for staff which covers:

1. Routine visual inspectionObservation of the play space by a trained staff member looking forobvious hazards like missing or broken parts, broken glass orvandalism. This should take place weekly in low season and dailyin high season.

2. Operational inspectionA more detailed structural examination of wear, tear and stability ofequipment by a trained staff member. This should take place everythree months in low season and once a month in high season.

3. Annual main inspectionAn annual inspection by a qualified external RPII annual outdoorinspector to ensure compliance with standards and overall safety.

A well-designed, well-maintained, fun play area with topquality equipment will ensure that families return to yourholiday or caravan park time after time. So for peace ofmind, choose a respected, trustworthy API membercompany.

For further information about the benefits of using an APImember and how the API can help holiday park, caravanand campsite operators, contact: Deborah Holt, tel: 0247641 4999 ext. 208, email [email protected]

Tempt Family Holidaymakerswith High-Quality Play Areas

www.HolidayParksManagement.com16

play and sports equipment specialists

email: [email protected] WWW.PROLUDIC.CO.UK 0115 982 3980

contact us for any guidance or funding support.

play and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialistsplay and sports equipment specialists

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email: [email protected]: [email protected]


WWW.PROLUDIC.CO.UK

contact us for any guidance or funding support.contact us for any guidance or funding support.contact us for any guidance or funding support.

WWW.PROLUDIC.CO.UK 0115 982 3980


0115 982 39800115 982 3980



Sovereign has completed a £30,000woodland play area refurbishment forone of Britain’s top holiday parks.

Visitors at Darwin Forest Country Park can now enjoy a rangeof physically challenging play equipment for children of allages. Andy McKay, Area Manager at Sovereign commented:“The Park wanted to create a wow-factor for visitors uponarrival. Its new facilities include a large adventure play tower,play train and a jumbo climbing frame. The area was

completed with colourful slip resistant surfacing and heavyduty seating for parents.”

“Given our forest setting, we wanted a company with greencredentials whose products were in keeping with our naturalenvironment. Sovereign ticked all the boxes,” concludedLyndsey Grayson, Parks Director.

For more information visitwww.sovereignplayequipment.co.uk.

SovereigncompletesFive StarHoliday Parkinstallation


With increasing numbers of tourists looking to choose a UKbased holiday, sites with a clearly targeted strategy of bothpromotion and investment in facilities are set to benefit, so it’skey to understand the wants and needs of the customer base.

Customers expect to find a similar standard of facilities on thesite, as they’d have in their own home (if not better in manycases), and this includes the laundry facilities. Despite thefact your guests are there to 'get away from it all', many willstill need to do their holiday laundry. For families that make upa large percentage of the staycation market, good laundryfacilities are a must, as dirty laundry can quickly mount up,especially with exciting days spent exploring the great (andoften mucky) outdoors!

Providing easy to use, clean and attractive guest launderettefacilities can be beneficial in a number of ways, not leastbecause it can provide you with an additional source ofrevenue generation. Stackable washers and dryers enableyou to put both a washer and dryer in a single machinesfootprint, so you may be surprised at how many machinesyou can fit into a relatively small space, maximising both yourspace and revenue generation.

PHS Laundryserv, are one of the UK’s leading providers ofcommercial laundry equipment, and provide numerousholiday sites from Scotland to Cornwall with easy to use,

reliable washers and dryers backed up with a five star service.

Victoria Davies, PHS Laundryserv Marketing Manager,explains “We provide a range of launderette options that areideal for holiday parks – from coin operated machines tocashless laundry facilities that use tokens or smartcards.” “Unfortunately an all too common problem with coin operatedlaunderettes is that they can become a magnet for theftrelated vandalism, especially as they are often located in non-staffed, fairly out of the way areas. To overcome this, PHSLaundryserv provide a Smart Laundry System which removesthe potential for theft by providing user financed washers anddryers, but without the need for money to collect in unsecureareas.”

“The system utilises smart cards and non-laundry located paystations and wireless technology. Customers purchase (or areprovided with) a laundry card of which there are a number ofoptions including reusable or disposable cards or fobs, whichare then credited using a pay station. This can be locatedanywhere on site which is both accessible and secure, forexample the site reception or shop, so removing the need formoney to collect in the machines in the launderette. To usethe launderette facilities, users simply scan their card at smartstations in the laundry, which debits the card and starts thelaundry equipment.”

A Money Spinning Solutionfor Guests Dirty Laundry

According to a recent report by Barclays*, the UK’s hospitality and leisure sectors areset to see significant growth over the next few years. The report reveals annualexpenditure from domestic tourists is expected to surge by 25% to over £108 billion

by 2017, and indicates that many consumers will continue to opt to bypass overseas travelin favour of domestic locations.

continued

* Barclays report available from http://www.newsroom.barclays.com/Press-releases/Staycation-Nation-domestic-tourists-will-contribute-108-billion-to-the-UK-economy-by-2017-b69.aspx

20 www.HolidayParksManagement.comwww.HolidayParksManagement.com

As one of the UK’s leading laundry equipment providers, we help you to keep your services running 7 days a week. Our team combine expertise with a commitment to quality and a can-do attitude.

• Responsive 5 or 7 day service support packages

• Customer support line available 24/7

• 95% �rst time �x rate

• Equipment rental or purchase options

• Equipment rental includes all maintenance and repairs

To keep your laundry services running smoothly,

visit www.laundryserv.co.ukor call us on 0800 7311 399quoting ref S1895

For service and support, our washing line is open 24/7.

S1895ef

0800 7311 399.laundrwww

or call us on

quoting r

0800 7311 399.uko.cvsery.laundr

www.HolidayParksManagement.com 21

The waterless urinal isone of those rareproducts that save

money and time whileconserving natural resources.

Firstly, there is no flushing mechanism.This reduces the purchase price andalso makes them cheaper to install.Secondly, no water means you save100% in water charges and enjoyreduced sewage charges – both ofwhich are on the rise. Thirdly,maintenance for a Relcross Waterlessurinal amounts to periodic changing ofthe touch free waterless urinal cartridge

and the same standard clean upassociated with traditional urinals. Noflush means no stuck or broken valvesand since no hard water runs throughthe sewage lines they remain free ofcalcification.

There are hygiene benefits too. Withoutflushing water, there are no bacteriaspreading flush plumes. This meansthat the area around waterless urinalsand the entire washroom is cleaner andmore hygienic.

Finally Relcross waterless urinals alsoreduce washroom odours by lockingurine into the waterless patented urinal

cartridge. The cartridge's airtight sealcombined with the liquid sealant isestimated to be 500-times moreeffective than conventional P-traps.

It’s hard to see why anyone would planto install a system that requires a mainswater feed and waste drain, withflushing mechanisms and controls justto use vast quantities of water that hasto be paid for, when you can use asystem that costs less to buy, onlyneeds a waste drain and uses no waterat all!

For more information call 01380 729600or visit www.waterlesscartridges.co.uk

Rise in Demandfor RelcrossWaterlessUrinals

“This means there’s no money collecting in the laundrette, sosite managers don’t have to worry about staff emptyingmoney from the machines or carrying large, heavy amounts ofcoins around site. It also removes the hassle of customersneeding change for the laundry and as the system is bothsecure against fraud and misuse and is easy to use, it’s awelcome solution from both the users and managersperspective”

PHS Laundryserv provide the complete solution for yourlaunderette facilities from guidance on the numbers andcapacity of machines, through to installation and crucially - anongoing maintenance support service from our team of in-house engineers. We provide 24/7 customer support to allcustomers and a choice of support packages including a 7day call out option.

All equipment is available on either a purchase or servicerental option, with the benefits of the latter including no initialcapital outlay, as the cost is spread over the lifetime of theequipment. For one all-inclusive monthly payment, allservicing & repairs (including all parts & labour) are covered,providing you with peace of mind that there are no hiddencosts. It also allows for ease of equipment upgrade shouldyour requirements change in the future. So whatever the sizeof your launderette and whatever your budget, we’ve got asolution for your business.

For more information, contact us on 0800 7311 399 or visitwww.laundryserv.co.uk

continued



This year we have beentreated to an exceptionalweather run, with in effect

three Springs – with dry spellsinterspersed with periods of wetweather. The result has beenexceptional growing conditions –not only for grass but also,unfortunately, for weeds.

As Local Authority budgets have beenslashed, weed control budgets have been atarget for cuts as it is often viewed as non-essential. However, the strong growth ofweeds such as buddleia may eventually leadto even more costly damage to infrastructure.

This year has put good weed control intosharp perspective and underlined the needfor targeted pesticide applications as thepreferred method to keep our country's hardsurfaces in good condition and save largeexpenses in repairs to infrastructure.

Park operators must be careful not to miss thewindow for treating Japanese Knotweed, as itseems to be shutting down early. Anyknotweed that requires treatment should beundertaken in the next couple of weeks,before the onset of winter frosts.

There is bound to be a period of wet weathersoon and this will bring the worm populationto the top of our playing surfaces. What willremain unseen is the leatherjacket populationthat has undoubtedly been growingexponentially year on year.

All the Complete Weed Control franchiseesare able to undertake the above applicationsat a reasonable cost, taking all the Health andSafety worries away from customers. Allempty containers would be taken away and arecord of application left with clients.

For more information, please contactComplete Weed Control’s National office on01325 324 277 or visit www.completeweedcontrol.co.uk

Seeing is believing

Greenway House • Sugarswell Business Park • Shenington • Oxon OX15 6HWTel: 01295 680120 • email: [email protected]

www.etesia.co.uk

More than just a mower... Salt/Sand Spreader

Sweeper

Snow Plough

Trailer

We’re absolutely delighted with theversatility of our Etesia mower attachments

and how they perform for us.Malcolm Taylor, Maintenance & Ground Service Manager

at Birmingham’s Botanical Gardens & Glasshouse

“”

With a range of accessories available, Etesia ride-on models are adaptable for a variety of tasks, giving

users a versatile workhorse – all year round.25 Years of Innovation

Etesia UK @EtesiaUK EtesiaUK

Don’t lose weed controlafter the Indian Summer


Designed to enhance the outdoor lifestyle of todays modern Holiday Homes & Static Caravans, leading UK manufacturer FENSYS supply the very highest quality & specification, low maintenance UPVC Decking and Skirting systems.

Made in the [email protected] 0121 526 4048 www.fensys.co.uk

Decking without compromise

Verandas now available with premium polymer deck-board – Email for new brochure

Holiday Home Decking & Skirting Systems





Decking and Skirting systems.quality & specification, low maintenance UPVCUK manufacturer FENSYS supply the very highestmodern Holiday Homes & Static Caravans, leadingDesigned to enhance the outdoor lifestyle of todays


Decking and Skirting systems.quality & specification, low maintenance UPVCUK manufacturer FENSYS supply the very highestmodern Holiday Homes & Static Caravans, leadingDesigned to enhance the outdoor lifestyle of todays


quality & specification, low maintenance UPVCUK manufacturer FENSYS supply the very highestmodern Holiday Homes & Static Caravans, leadingDesigned to enhance the outdoor lifestyle of todays




specialists and customer service staff are on hand to help manufacturing. Our team of technical advisors, market A British company with over 30 years experience in Experience...

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specialists and customer service staff are on hand to help manufacturing. Our team of technical advisors, market A British company with over 30 years experience in

service providers.our extensive network of qualified sales and installation doubled with professional care and attention provided by Expert advice and products from a blue chip company


specialists and customer service staff are on hand to help manufacturing. Our team of technical advisors, market A British company with over 30 years experience in

our extensive network of qualified sales and installation doubled with professional care and attention provided by Expert advice and products from a blue chip company


Designed to please...

extend the products life.offer a galvanised metal sub-frame up grade to further Professionally fitted and exceptionally strong Fensys even Engineered to last...

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and advise.specialists and customer service staff are on hand to help

Designed to please...

extend the products life.offer a galvanised metal sub-frame up grade to further Professionally fitted and exceptionally strong Fensys even Engineered to last...

balustrade products.very highest specification low maintenance decking and Superior market leading products, Fensys manufacture the

offer a galvanised metal sub-frame up grade to further Professionally fitted and exceptionally strong Fensys even

very highest specification low maintenance decking and Superior market leading products, Fensys manufacture the

specialists and customer service staff are on hand to help

let our team of professional advisors help turn your dream Fensys offer standard as well as bespoke veranda designs, Your ideas welcomed...

4 window matching wood grains are all available.contrast your holiday home. White, cream, beige as well as Choose from 8 balustrade colour options to match or Made to match...

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let our team of professional advisors help turn your dream Fensys offer standard as well as bespoke veranda designs, Your ideas welcomed...

4 window matching wood grains are all available.contrast your holiday home. White, cream, beige as well as Choose from 8 balustrade colour options to match or Made to match...

untroubled enjoyment.deck board colour options are designed to give years of Slip resistant and bare foot friendly our natural tone Designed to please...

let our team of professional advisors help turn your dream Fensys offer standard as well as bespoke veranda designs,

4 window matching wood grains are all available.contrast your holiday home. White, cream, beige as well as Choose from 8 balustrade colour options to match or

deck board colour options are designed to give years of Slip resistant and bare foot friendly our natural tone

28/10/2014 09:30

installation service providers. Covering the whole of the U.K.We have the largest network of professional sales andLocal coverage...

ramps, solid and ranch style skirting.Georgian’, bowed spindles, glass panels, post lights, gates, Accessorise with our hand rail style options ‘Madison or Customised by you...

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28/10/2014 09:30

installation service providers. Covering the whole of the U.K.We have the largest network of professional sales andLocal coverage...

ramps, solid and ranch style skirting.Georgian’, bowed spindles, glass panels, post lights, gates, Accessorise with our hand rail style options ‘Madison or Customised by you...

28/10/2014 09:30

installation service providers. Covering the whole of the U.K.We have the largest network of professional sales and

Georgian’, bowed spindles, glass panels, post lights, gates, Accessorise with our hand rail style options ‘Madison or

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Choice of 3 models: F2890E 2WD 27.4HP F3090 4WD 30.6HP / F3890 4WD 37.3HP

Powerful & economic Kubota diesel engines for high torque with low vibration, noise and emissions

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www.HolidayParksManagement.com 27


With 44% oftravellersresearching and

booking using a mobile (and49% of people with 2children) using tablets ormobiles, your park needs tobe easy to book on a smallscreen. This should be thetop action you should take tohelp your park get morebookings.

So how can you make sure you meetyour customer needs, and of course,your own at the same time.

The answer is in two parts, your websiteand your booking system.

“Just making your websitemobile enabled is notenough”

It is important that you change yourwebsite to be mobile friendly and this isbest done using a responsive designso that it is able to display properly on arange of screen sizes. Don’tunderestimate how important this isand remember almost half of youraudience is using a mobile or tablet.

YOUR ONLINE BOOKINGSYSTEM MUST BERESPONSIVE AND FAST

Your online booking engine must beresponsive, so the booking can becompleted easily and quickly. Soassuming you are on-board with this,the next point to consider is what theconsumer is looking for. Things havechanged in recent times with peoplelooking for deals first, then choosing thetype of accommodation. An example ofthis is a ‘weekend saver break’ (thedeal) followed by the the type ofaccommodation, standard or superior/large or small (the accommodation).When you think about it, this makes

sense, as people are thinking(searching) for a ‘weekend break’ notfor a ‘double room’. Booking enginesthat can present deals, rather thanrooms/pitches only, make it easier forpeople to find what they want. A reallyimpressive example of this conceptimplemented in a hotel chain can beseen at www.heritagehotels.co.nz, justexplore the booking process on theirsite.

A booking engine shouldhave good promotionscapability.

Booking engines are oftenmisunderstood when it comes to thedifference a good one can make. Theability to use promotional codes, set upconditions around promotions, andfeature ‘Hot Deals’ really means youcan increase bookings. Add to thissome clever use of packages and youcan now promote your different roomsbased on deals not just on a singleprice or room type. Connections toTripAdvisor and FaceBook are essentialof course.

Channel Management If you were a hotel you would alreadybe familiar with this term. Channels areroutes you use to sell your park. Yourwebsite is a channel, a travel agent is achannel, PitchUp, Booking.com arechannels.

A successful marketing strategy will useseveral routes/channels but by having

NEARLY 50% USE A MOBILE OR TABLET

TO BOOK

Accepting bookingsfrom guests using amobile or tablet!

THE NO. 1 STRATEGY FORIMPROVING YOUR PARKSBOOKINGS


several, it means you have to manageavailability and rates across them.Done manually this is almostimpossible to do efficiently and to getthe best result.

Typically parks will allocatelodges/pitches to a channel, but thenwhat happens is the successfulchannel use their allocation and havezero availability, yet there are unsoldlodges/pitches in other channels. Sosales are lost until you manuallyintervene to reallocate.

A channel manager is software servicethat does this for you saving you timeand ensuring that as bookings come in,say from your website, availability isadjusted automatically in the otherchannels.

If you need to change rates then youmake the change in the channelmanager and this is automaticallyupdated to the connected channels.Historically parks have not had anychannels that can be managed in thisway but this is changing with theworld’s biggest channel Booking.comnow taking on parks with lodges,

chalets, statics andpods. PitchUp toogenerate a lot ofbookings for parks. As a final thought inthis article I shouldmention paymentprocessing. Thetrend is for real timeonline payment – it’show the internetgenerally works andhow people expect topay. It improves yourcash flow as well asreducing the time tomanual processpayments. Ofcourse youshould only usea bookingengine andchannelmanagerthat isPCIcertified – if doesn’t have a certificatethen walk away from it.

For more information about the STAAHbooking engine contact Almeira on01269 860150 [email protected]

There is a buzz in the air about thepark reception. It is a changing andchallenging environment. ‘Reception’

is no longer solely a physical space, it hasstepped into the realms of the virtual. A parknow begins to receive its guests long beforethey physically walk through its doors.

At Anytime Booking we work with many parks around the UKto streamline the check-in process; the diversity of receptionfacilities is fascinating. From offering innovative welcomepacks, to uber-cool tent tags and basic self check-insystems (we’ve seen a piece of paper pegged to thegatepost with a highlighter pen!), there are so many differentapproaches to receiving guests.

Stepping outside of the physical reception space,‘Reception’ also comes to mean the feelings instilled in yourguests when they find your website or listing; theinvolvement they have when they make their booking; thecontinuous communication they’ll have before they arrive.They like to feel the welcome, the warmth and the supportfrom the start.

We would love to hear about your reception! ‘The Reception’is also a hot topic at our Anytime BookingConference on Thursday 5th February2015. There are still delegate spaces forour free one-day event.

For more information about AnytimeBooking, call 01326 574660, visit ourwebsite www.anytimebooking.co.uk oremail [email protected]


The Impactful Reception

Picture: Trewan Hall Park, Cornwall

APadstowholidaypark

honoured in the2014 CornwallTourism Awardssays it will use thepublicity to helpspread awarenessof its free holidaysscheme for needyfamilies.

Mother Ivey's Bay HolidayPark, which scooped aSilver accolade in theNovember awards, hopesto encourage otherholiday parks in the UK toadopt its charity project.

This year, businessowner Patrick Langmaidoffered free week-longstays in luxury caravanholiday homes to 14families identified bysupporting charities.

It was the second year forthe scheme which wasstarted in 2013 with thehelp of TV presenter FernBritton who visited MotherIvey's Bay to help with itslaunch.

Patrick pledged to giveaway a week's holiday toa needy family for everyhundred bookings hispark takes, and says hehas been delighted at theresponse.

Now he hopes that hisinitiative will also beadopted by others amongthe UK's 3000-plus parksas part of a national effortto provide holidays tofamilies in crisis.

Mother Ivey's provides230 caravan holidayhomes, both privatelyowned and for hire, plus120 pitches for touringguests, and a field whichopens in summer forcampers.

Patrick, whose family hasowned the business forover 25 years, today runsthe beachside park withthe help of his wifeMargaret.

Padstow park will useaward to boost needyfamilies scheme


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��how to get preparedWho can forget the images of the floods at thebeginning of this year? Villages stranded from the restof the country, livestock being moved to safety andlivelihoods and homes wrecked.

Risk assessment

Get a flood plan

Every park should have a flood plan that is known to all members of staff. This will outline the action that everyone will take if a flood situation should arise. There shouldbe a trigger point at which time the flood plan is put into operation. Ensure that the

park has some alarm equipment such as a bell,siren, or megaphones, instructions on how tooperate it should be available and known to staff.

Once you have completed your flood plan, the next step is to test it with staff. Carry out a simulated flooding event. This willtest if communication links are set up andtelephone numbers are correct. You could carryout this test when the site is closed to visitors.

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*Data is from 2009 Quarter 4 of the Environment Agency’s National Flood RiskAssessment (NaFRA).

Information taken from Flooding Minimising the Risk - http://nationalfloodforum.org.uk/wp-content/uploads/FloodingMinimisingTheRisk_v2.pdf

Protecting your propertyThe British Holiday & Homes Parks Association (BH&HPA) and National Caravan Council (NCC) have published ‘Guidelines of good practicefor the transportation, movement, siting, de-siting and commissioning of single unit caravan holiday homes’. The guidelines provideessential advice for owners of caravans and holiday homes to help minimise damage. You can email [email protected] to obtain a copyof the guide.

Practical ways of minimising the impacts of flooding include raising static caravans usingaxle stands to a level of about half a meter above ground level. This will reduce the risk offloodwater reaching the underside of the floor. If floodwater reaches floor level or above,many insurance companies will not allow the caravan to be reoccupied and it will need tobe replaced.

Other considerations should include anchors or tethering as some caravans can float awayin just two feet of water. It may also be practical to fit flotation devices to static caravans.The devices are attached to the bottom of the caravans and, once inflated, allow thecaravan to be lifted during flooding and lowered as flood waters subside.

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A Park Operator’s Guide toweathering the storm by OmarInsurance

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B A C T ARepresenting the British Amusement Industry

Presented byTHE AMUSEMENT& LEISURE SHOW

13 - 15 JANUARY 2015 ExCeL London Exhibition Centre

T: +44 (0) 1582 767 254Presented by

www.eagexpo.com

See TWO GREAT SHOWS in

See WOEA

TTWOTSHOWS

EASHOWS

WOGRSHOWSGREASHOWSSHOWS i

TEAGRGREAn i in SHOWSSHOWSSHOWS

B A C T A

On 13th 15th January2015, ExCel Londonwill open its doors to

two exciting shows, bothperfect for operators ofholiday parks, campsites andvisitor attractions. Bothevents will showcase thelatest products to thrill andexcite your guests, whilstrewarding you with newincome streams.

Free to enter and open to the entireleisure industry, VAE could be theevent at which you find that ‘killer’product to transform your business!

EAG International is the definitive UKamusements and coin-op event and isnow an established favourite withmany parks and attractions operatorswho attend to see the latest game and

product releases from over 180manufacturers.

VAE is a completely new event,focused on indoor and outdoor play,animal attractions, holiday parks andleisure destinations. VAE will be theshow with the products that keep yourguests on site and encourage them toreturn, year after year.

Expect to see the very latest in:admission and crowd control systems,air hockey, amusement rides, AVsystems, battery powered cars, buyingand procurement solutions, carpeting,cash handling technology, changemachines, cotton candy, cranes,dodgem cars, financial services,gaming machines, go-karts, indoorplay, inflatables, kiddie rides, lasergames, licensed and generic plush,music programming, photo booths,pool, play buses, playground andoutdoor play equipment, purchasingsolutions, pushers, redemption and

loyalty systems, 6D motion theatre,shooting galleries, simulators, ticketingand couponing solutions, vending,video games and much, much more.

The two events will feature a jointprogramme of seminars andeducational sessions, presented byBALPPA, free to attend, and open toall. Attend to learn about real issuesaffecting the Holiday Parks industry,and to network with like-mindedbusiness owners.

ExCel is conveniently located just offLondon’s M25 orbital motorway andhas a large amount of reasonablypriced parking. Rail access is via theLondon Underground (Jubilee Line) and Docklands Light Railway.

The timing of VAE and EAGInternational, right at the start of theNew Year is perfect for consideringthose all-important investments for thecoming season.To receive your free entry pass to theseunamicable events, delivered direct toyour door, register online atwww.attractionsexpo.co.ukor www.eagexpo.com

Clear Sky Safari Tents are quicklybecoming the 'go to' company forsafari tents and bell tents with new

customers of all types and sizes coming onboard every day. As well as major holidaypark operators such as Haven Holidays,Away Resorts and John Fowler Holidays,Glamping sites wishing to expand andfarmers setting up for the first time, we arealso delighted to welcome John Lewis asone of our latest clients. Renowned forquality, John Lewis researched the marketbefore deciding to purchase our Woodytents for their Leckford Estate.

It's easy to see why we are gaining so many new clients, ourtents are of the highest quality to comply with BritishStandards, they are made for year round usage with alifespan of around 10 years. The options, designs andflexibility our tents offer, mean they can be adapted to suit allrequirements - and really importantly our prices are 30-40%cheaper than our competitors.

The Clear Sky team can advise you on any aspect of yourGlamping needs, as well as having over 20 years experience

in the UK Holiday industry, we also own and run our ownGlamping site in Kent. From planning permission andchoosing the right tent to marketing and building awebsite, we have done it all and we're happy to share ourknowledge!

For friendly advice give us a call on 0845 299 6484 or visitour website at www.safaritents.net.


CLEAR SKY SAFARI TENTS

EAG International and the VisitorAttraction Expo – the perfect duofor the Holiday Park industry


Introducing THE NEW CHALET POD WITH

BUILT-IN EN-SUITE4.8m x 3.0m

(15’8”ft x 9’8”ft)Don't let guests book intoanother park down the roadWhen you could have one of ourstylish lodge boutique Rooms orour New Chalet Pod (withen-suite) Kitchenette (optional)

• Built to last 15 year Guarantee • Comprising of thehighest Structural Insulated panels (SIPS)• Sleeps a family of four comfortably • Rentalincomes of £65.00 upwards per night• Unit comes fully built with en-suiteand all Electrics• Kitchenette (optional) Oven.2 RingHob.Sink. Fridge/Freezer

An eco-friendly investmentopportunity for business with agreat return potential.OWNER BENEFITS• Relatively low investment with thepotential for an excellent return.• Planning Permissions are veryfavourable with Local PlanningAuthorities as they recognise thatecoPODs encourage sustainabletourism • Rental incomes of en-suite pods £65 upwards pernight will return most of your investment in year one.• Capitalise on all-year-round camping because ofthe high thermal values of our camping ecoPODs.• Generate income due to the latest highspecification of our ecoPODs.

SUSTAINABLE BY DESIGN

NEW BOUTIQUE HOTEL ROOMS Green Eco Living specialises ineco friendly, energy efficient roomsand have designed a premiumguest space.• Bespoke lodge Roomsstandard 4.8m (15' 8" ft) x 3.0m (9' 8"ft) with en-suite included.• SIPS Panel design (StructuralInsulated Panel) Low energy lightingand UPVC Double Glazed windows.• Introduce a New Leisure

Accommodation attached to your existing Park, Land,Hotel or Pub.• Rental Incomes of £65.00 pounds upwards• Individual sizes and lay-outs available to suit your needs• Delivered and installed by quality professionals,working to achieve maximum customer satisfaction.

The new en-suite boutique rooms createpremium guest Space.

Why let guests book into another parkdown the road when you could have astylish rental building on the grounds ofyour premises?

Eco Green Living installs across theUK and can help you plan and design yourbespoke boutique lodge room or even a new-style, bigger camping pod that comescomplete with kitchenette and en-suitefacilities.

As a leading supplier of outdoor rooms GreenEco Living has developed the most thermally

efficient process in the UK through its unique SIPS Paneldesign (Structural Insulated Panel), an injected foaminsulated 70mm thick wall section - equivalent to twolayers of standard fibreglass loft insulation.

Further insulation is fitted to the roof and floor space andunder floor heating, low energy lighting and lockabledouble-glazed windows and doors create a warm andinviting outdoor space.

T: 01257 453 791F: 01257 453 780E: [email protected]: www.greenecoliving.co.uk

Call Green Eco Living for details on 01257 453 791 or 07894541638or email for our latest brochure and price list.

or visit the website www.greenecoliving.co.ukCOME AND SEE OUR NEW CHALET POD NOW!


All Teifi Valley Camping Huts are made to the higheststandards, sourced from sustainable woodlands

INCLUDED IN PODDouble glazed doors Lockable Windows & doors2 internal lights 1 external lightSmoke detector

49% of holidays occur outside of the peak times, giving yourpark all year revenue.

Call 01239 652800info@teifivalleycampingpods.co.ukwww.teifivalleycampingpods.co.uk

18ft for Glamping (sleeps 2-5 in luxury)24ft for Small events (up to 70 seated)30ft for Large events (up to 100 seated)

Ready for 2015 seasonsecure your order before Christmas.

Other sizes available on request.

Call us on 01803 762 370Email us on [email protected]

Let's talk about yurts...


Trethem MillTouring Park hastaken the top

gold accolade in the2014 Cornwall TourismAwards, completing ahat-trick of glitteringhonours won this yearby the business.

The Akeroyd family, owners ofthe top-rated St Just-in-Roseland park, received theoverall Camping andCaravanning Park of the Yeartitle at November's CornwallTourism Awards.

It is the eighth occasion in the13 years of the event thatTrethem Mill has taken a Goldaward.

The Cornwall Tourism Award is

the third golden prize to bescooped this year by the parkwhich is nestled in 12 acres ofpeaceful Cornish countryside onthe Roseland Peninsula.

In spring, Trethem Mill was oneof just a handful of caravan andcamping parks in the UKchosen to receive theprestigious gold award given outby VisitEngland to its highestrated parks.

The national tourist board saysthe gold standard can only beachieved if a park demonstratesexceptional quality standardsduring its annual gradinginspection.

Advertise with HPMfor great results

Offers include Target marketing to a live database of

Holiday Parks, Caravan Parks, Campsitesand many operators of the leisure

industries

Magazine AdvertisingWebsite AdvertisingNewsletter inclusion

Featured News Articles

Tel 01432 263219/ 07799430327email [email protected]

Web www.holidayparksmanagement

Glittering year seesCornish family's parkshowered in gold

The Overnight

SensationA choice of Models• The Standard • The Family Pod• The Mega Pod • The MegaPod-S

Premium materials and refined construction throughoutInternational DistributionOver 80,000 Pod stays in 2013Over 600 pods operational or for hire/rental marketOver 150 sitesDelivered to your door ready to pitch

T: 07776 203490 E:[email protected] www.thepod.info


ENTERTAINMENTWORLD OF RIDESFrom our World Of Ridespremises in County Durham wesupply major shopping centres,retailers, visitor attractions, funfarms, holiday parks, gardencentres, family entertainmentcentres with coin operated carsand battery operated cars.T: 0191 49 20 999E: [email protected]

HPM DIRECTORYENTERTAINMENTPARAGON ENTERTAINMENTParagon Entertainment has developeda portfolio of branded attractionconcepts to license to owners andoperators of holiday parks, visitorattractions, family entertainmentcentres (FEC’s) and play centres.Paragon has the pedigree to attract world-class brand partners andthe ability to develop those brands into instantly recognisable anduniversally appealing attraction concepts.T: 01904 608020E: [email protected]

ENTERTAINMENTILLUMINATE DESIGNThe company has recently been working withone of the leaders in the UK leisure business,Bourne Leisure, which operates three of theindustry’s most successful brands – HavenHolidays, Warner Leisure Hotels and Butlins.The leisure group has invested in technicalupgrades across its 51 UK venues, andIlluminate Design has handled every aspect ofthe project.

T: 01223 969694E: [email protected]

PARK MANAGEMENTARRONBROOK LEISURE HOMESArronbrook Leisure Homes is anaward-winning manufacturer ofbespoke holiday homes that areenjoyed by holiday-makers acrossthe UK and Europe. The family-runfirm has been successfully tradingfor more than 25 years and puts itspopularity down to the fact thateach caravan is handmade andcan be created bespoke to acustomer’s taste.


PARK MANAGEMENTMAXXTON BOOKING MANAGEMENT SOFTWAREMaxxton is a multinational softwarecompany which has been providingcutting edge IT solutions and servicessince 1987 to the holiday and tourismmarket. Working in close partnershipwith their clients, They serves a variety of organisations of all sizes:holiday parks, multi-property groups, campsites & RV parks,independent hotels, serviced apartments, tour operators andvacation rental organizations.Maxxton was the first company in Europe to launch a fullyintegrated, cloud based Enterprise Resource Planning systemspecifically for the hospitality industry: Newyse ERP.T: 0121 122 5125E: [email protected]

PARK MANAGEMENTNEWBOOK PMSNewBook is a state-of-the-art newplatform specialized for holidayparks and Caravan Parks. Builtusing more than a decade’s worthof feedback and experience fromexperts, NewBook is browser-based, intuitive, highly responsiveand incredibly flexible. Itstreamlines accommodation andreservation tasks so everything can be managed from one place,whether in the office, at home, on-site or on the move.T: 01732 409 999E: Chris Petty [email protected]

PARK MANAGEMENTOMAR PARK DEVELOPMENT SERVICESOPDS can project manage adevelopment, help with salesand marketing of homes or offerrental advice, in fact we can helpwith any development oroperational issue a holiday orresidential park might face. We can also help own landers, farmerswho would like to site a lodge or residential home on their own landour garden space, we can advise on planning and manage the hardstanding construction and home delivery and siting stages, throughto completion.Contact Richard SigsworthE: [email protected]: 07841 917859 www.omarpds.co.uk

PARK MANAGEMENTAt Anytime Booking we work with manyparks around the UK to streamline thecheck-in process; the diversity of receptionfacilities is fascinating. From offeringinnovative welcome packs, to uber-cool tenttags and basic self check-in systems (we’veseen a piece of paper pegged to thegatepost with a highlighter pen!), there areso many different approaches to receivingguests.

T: 01326 574660 E: [email protected] www.anytimebooking.co.uk


HPM DIRECTORYLANDSCAPINGTRIMAX MOWING SYSTEMS UKTrimax mowers now groom highlymanicured sports grounds, turf farms,Holiday Parks, golf courses, roughroadsides and those difficult to mowplaces.Trimax is now a market leading brand andwe take pride in knowing and supporting our customers and dealernetworks.T: (sales/admin): +44 (0) 1933 652235T: (parts): +44 (0) 1933 652246E: [email protected]

LANDSCAPINGESTESIA UK Etesia UK is a company thatspecialises in building highquality grass cuttingmachinery for both theprofessional and domesticmarket. Started in 1995 withonly one walk- behind andone ride-on machine EtesiaUK have grown rapidly and now offer a wide range of products thatinclude a variety of walk-behind, ride-on mowers and the awesomeAttila range of brush cutters. T: 01295 680120E: [email protected]

LANDSCAPINGHUSQVARNA GARDEN & LANDSCAPE MACHINERYHusqvarna has been delivering reliablemachines to professional landscape usersaround the globe for more than 50 years. Itall started with ground-breaking chainsawswhich featured smart, unique solutionscombining high productivity with superbergonomics.

These qualities and innovative spirit havebeen retained over time as Husqvarna hascontinued to create a range of ground-breaking commercial landscapingproducts using cutting edge technologys.E: [email protected]/uk/landscape-and-groundcare/home

LANDSCAPINGGRILLOWe have a range of out-frontcollecting mowers which are widelyacknowledged as havingperformance second to non in wet UKconditions. Our machines are hydro 4 wd with Yanmar dieselengines, 12 or 900 ltr hi- tip collection boxes and cutter deck sizes of132 or 155cm depending on model.Grillo machines are used by many park operators and localauthorities.

T: 0773 4497726 | 01889 569149 Steve GadesbyE: [email protected]

LANDSCAPINGTIGER TURFTiger Turf was founded in 2000, theWorcestershire-based manufacturerdesigns and manufactures artificial grassfor sport, landscape and leisureapplications. They select the mostadvanced yarns from leading suppliersand specialist producers to create a fullrange of artificial grass for a wealth ofsports, education, and leisure facilities.

T: (0)1299 253966E: [email protected]/uk

LANDSCAPINGFRONTIER PITTSFrontier Pitts can provide a completerange of services including design,site surveys, manufacture,installation, civil and electricalservices, maintenance, spares,repair or refurbishment and fullproject management. Our productsinclude manual equipment, automatic rising arm barriers, slidinggates, hinged gates, bi-folding speed gates, rising bollards, staticbollards, pedestrian gates and turnstiles.


LANDSCAPINGJACKSONS FENCINGJacksons Fencing is a family run company that has been trading for65 Years. With fencing centres in Ashford, Bath and Chester itenables nationwide coverage, delivery and installation. Jacksons offera comprehensive range of sturdy, decorative and long lasting timberand steel fencing and gates, including bespoke solutions.T: 0800 41 43 43 E: [email protected]

PARK MANAGEMENTRMS RESERVATION AND ONLINE BOOKING SYSTEMRMS is an Australian softwarecompany producing and supportingFront Office Systems to the world’shospitality industry.RMS has been at the forefront of development of propertymanagement and reservations systems for nearly 30 years forthe Caravan Park Industry.

The RMS property management system is now complimented withseamless, real time online booking functionality to receive bookingsfrom a property’s website, the global distribution system and a broadrange of third party travel websites.E: [email protected] www.rms.com.au


HPM DIRECTORY

GLAMPING CLEAR SKY SAFARITENTS specialise in supplying thevery highest quality safaritents at the lowest possiblecost. Our safari tents aremanufactured to Britishstandards, designed foryear round usage with a lifeof up to 10 years and costfrom as little as £2990 (Exc Vat.)T: 0845 299 6484E: [email protected]

GLAMPINGTEIFI VALLEY CAMPING HUTSTeifi Valley camping Huts | Pods are finishedto the highest standards and are fitted withdouble glazed, lockable windows and doors,2 internal lights, 1 external light, smoke alarmand double socket with hook up point to yoursupply. The wood to manufacture the pods issourced from sustainable woodlands. Pricesstart from around £6,000, purchase financecan be arranged.

T: 01239 652800E:info@teifivalleycampingpods.co.ukwww.teifivalleycampingpods.co.uk

GLAMPINGALFRESCO ARCHThe Touring Arc is an innovativeand highly practical Glampingsolution for UK campsites. TheTouring Arc is completely mobile,built on a removable chassismaking moving site simple andsuper quick. The Touring Arcprovides comfortable Glampingaccommodation for up to 8 peopleand includes a covered porch area for cooking, extra accommodation,muddy boots etc.

T: Mark 07860 250 212E: [email protected]

LANDSCAPINGINSTARMAC BUILDING PRODUCTSInstarmac is home to the Ultracrete, Ultrascape, Ultra Tile, Ultra Floorand Wondertex brands – all names synonymous with repair andrefurbishment solutions for all Holiday Park and Leisureestablishments. The portfolio of products for pothole repair, car parkmaintenance, paving, tiling, floor levelling, drylining and decorativetexturing are materials that have been proven and successfully usedfor over 35 years by local authorities, contractors and utilitiesnationwide. These products are available for you for your ownmaintenance needs.

T: 01827 871871 E: [email protected].

LANDSCAPINGTRI COUNTY GOLF CARSTri County Golf Cars Limited has beenformed as an independent distributor forgolf, transportation and utility vehiclesfrom Club Car the world’s largestmanufacturer of these products, offeringSales, Servicing and Parts as well as competitive finance packages.We have the expertise to offer advice and finance solutions for 1 -100 vehicles.

T: 01233 750111 Mobile 07854 389 604E: [email protected]

LANDSCAPINGSURESETSureSet permeable resin boundpaving is the ideal solution forpedestrian and vehicular areas ofany size that require a hard-wearing, low maintenance surfacethat also looks amazing. Offeringan exciting alternative to concrete,tarmac, gravel and paving slabs, SureSet is perfect for car parks,playgrounds, swimming pool surrounds, tree pits and paths.

T: 01985 841195 E: [email protected]

LANDSCAPING FENSYS – DECKINGBOARDSUK manufacturer FENSYS, part ofthe PAL Group, now produce anadvanced engineering grade100% polymer deck board withthermoplastic cap layer givingexceptional weatherability. ThisPREMIUM EXEL board combinesmulti colour processing technology and a dual wood grain patterngiving excellent slip resistance and an unparalleled naturalappearance.


LANDSCAPINGKUBOTAKubota is a market-leadingmanufacturer of groundcare,construction and agriculturalmachinery and equipment.Offering an array of highperformance mowers andRTVs, holiday park managerswill find it straightforward to finda machine to suit their needs. Kubota is proud to offer solutions thathave been manufactured to the highest standards andspecifications. www.kubota.co.uk/product-range/groundcarewww.kubota.co.uk/product-range/utility-vehicles/rtv

OUTSIDEOUTSIDE STRUCTURE Solutions specialise in the supplyof outdoor covered areas to awide range of different sectors.The canopies are as varied asthe applications and can bemounted to buildings or entirelyfree-standing. Our retractablecanopies ensure that you canenjoy the sun’s rays for oneminute and have protection from the rain in the next! All theseretractable canopies are designed to be robust and to meet therigours of our British weather.

Tel 0844 561 7679 E: [email protected]


HPM DIRECTORY

SWIMMING POOL & SPASARCH ENCLOSURESA Swimming pool is an expensive butvaluable assets, it makes sense to enablethem to be used earlier and later in theseason or throughout the year.The fact that the “Great British Summer”has failed to make an appearance for the last few years makesputting them under cover them even more important.A pool is undoubtedly the campsites major attraction and is evenmore so if the pool is enclosed. When it comes to booking one of thequestions most often asked of campsites is whether or not they havea covered pool.

T: 01444 411 411 E: [email protected]

GLAMPING LOG POD ARCH - THE GOTHICPOD!Raising the standard of Camping Hutsand Pods. It's fair to say that manypeople looking at Camping Huts or Podstend to think of an "arched" shape, henceour development of the 2014 Log PodArch or "Gothic Pod".

Tel 07875 620091E: [email protected]

OUTSIDEDEMON INTERNATIONAL POWERWASHERSThe latest version of the Hurricane Combi flatsurface cleaning pressure washer is provingparticular popular and can now been seen inaction in a multitude of companies. Holiday andleisure facilities across the UK are enjoying the benefits of cleaningcommunal areas such as paths, walkways, decked and block paved areasand general facility cleaning and maintenance. They are able to cleanmore areas in less time with greater efficiency with the Hurricane Combi.

Tel: 01752 690690 E:[email protected]

GLAMPINGGREEN ECO LIVINGGlamping comes to the Caravan Club!Green Eco Living is proud to welcome the CaravanClub as a customer! Established in 1907, theCaravan Club has been the No. 1 choice for manycampers and caravanners for over a century. Withtheir recent order of 6 of Green Eco Living’s eco-friendly CampingPods, the Caravan Club are providing their customers with anothercamping option to tents and caravans; an option that combines thebest of both. We are certain that the Camping Pods will be verypopular with the Caravan Club’s members and holiday-makers.


GLAMPINGNEWFOUNDLD LODGESLTDNewfoundland Lodges Ltd.are the company who created thePod camping hut nearly tenyears ago with the first unitsbeing supplied to the Camping &Caravanning Club site in Eskdalein the English Lake District backin 2008.

E: [email protected]

GLAMPING UK HIDEAWAYSA monocoque structurecamping pod is like anaeroplane wing constructionwhere you have a rib structureand an outer skin attached togive an unrivalled strength andthis also means that ourbuildings do not need anyinternal walls in order to support the roof.

T: 0791 727 6061 John BaxterE: [email protected]/?Camping_Pods

GLAMPINGALBION CANVASAlbion Canvas has pioneereda uniquely designed range ofSafari-style tents with acentral pole, a separate PVCouter flysheet and acomplete canvas inner tent,which gives good thermalinsulation in hot and coldweather, as well as soundproofing, making it useableall year round. The Grand Tsavo, the largest of Albion’s four Tsavomodels, has interior space of 12 metres x 5 metres,T: 01823 665849E: [email protected]


RESTAURANTMAGRINI – HIGH CHAIRSThe Breeze high chair is the latest addition to the range of commercial childcare products.This stylish, light-weight chair combines classicgood looks with the durability of HDPE material.The high chairs stack up to eight high for easy storage and the front-load stacking design eliminates the need for up and over lifting. The Breeze high chairpushes up to the table to enable your smallest guests to join the meal aswell as conserving valuable aisle space. At Magrini safety is our mainconcern and the Breeze features a permanent T-bar for intrinsic safetyas well as an adjustable, instant-release buckle. The chair is designedand manufactured in the U.K. and is available in a choice of colours.

E: [email protected] www.magrini.co.uk

WASHROOMS | TOILETSMAGRINI BABY CHANGINGUNITA wide range of baby changing units areon offer, ideally placed to meet all yourcommercial needs. Our units are suitedfor pubs, restaurants, cafes, retailcentres and other commercial areas,and allow an easy and hygienic way ofbaby changing. Magrini baby changing units combine innovativedesign and safety features, which will enhance any washroom whilstproviding the ultimate in durability.

E: [email protected]

BOOKING AGENTSCAMPSITE FINDER ONLINEAre you suffering from emptypitches?Do you have offers or discounts youwould like to promote?Would you like to Receive the ParkOperators Bi Monthly Magazine free?Why not join our increasing network of parksand sites that are happy with our serviceAdd your Holiday Park, Caravan Park or Campsite Free of charge oropt in to promote your park with a premium listing at a minimal cost


ENERGY SAVINGDigicard Systems ltd – Pre Payment CardsDigiCard Systems Ltd is a world leader inthe design and manufacture of pre-payment, card-operated electricitymeters. With more than 30 years’experience at the forefront of the industry,our metering products have becomesynonymous with accuracy, reliability andease of use. Our flagship product for many years, the ElectrocardCPM Card Meter, has become a familiar sight to thousands of clientsand consumers at holiday parks, marinas, local authorities andhousing associations across the UK and Europe.

T : 0845 230 4535 E : [email protected]

WATER ATTRACTIONSINNOVATIVE LEISURE'S Range of fun water attractions add theperfect family activities and enhancesyour resort's leisure offering for 2015.

We've been supplying our Stationary,Mobile and Custom Climbing Walls and our Water Wars games toholiday parks and resorts for over a decade.We introduce the newest product to this sector with Downpour Derby;manufactured in Minnesota by our long standing partners at WaterWars.

We currently have stock of both single and double models of theInflatable Water Wars available at a special winter discounts.

T: 0116 271 3095 www.innovativeleisure.co.uk

PLAY EQUIPMENTHUCK NETS UK To make your play scheme a realadventure, as well as supplying theequipment, we will design andinstall new playgrounds. Ourdedicated team will work with youfrom concept, design through toinstallation. They will design aplayground to suit any size, environment, age group and budget.Utilising Huck Play’s full range of playground equipment, any areacan be converted in to an innovative and challenging playenvironment designed to meet your needs.

T ; 01308 425100 E : [email protected]/playground/

ENERGY SAVINGENERGY CONTROLS - METERINGEnergy Controls provide a fully managedmetering service, from initial discussion andproduct evaluation to installation & trainingservices that can be tailored to meet your specificrequirements. We also provide secure datahosting, as well as complete management andaggregation of energy data for our customersfrom our specialist IT centre in Warwickshire.

T : 0845 230 4535 E : [email protected]

WASHROOMSPHS LAUNDREY SERVPHS Laundryserv, are one of the UK’s leadingproviders of commercial laundry equipment, andprovide numerous holiday sites from Scotland toCornwall with easy to use, reliable washers anddryers backed up with a five star service. PHSLaundryserv provide a Smart Laundry Systemwhich removes the potential for theft by providinguser financed washers and dryers, but without theneed for money to collect in unsecure areas

T 0800 7311 399E : [email protected]

HPM DIRECTORY

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Documents

November Issue of Holiday Parks Management Issue 16