November 2011 - Barnsley Hospital NHS Foundation Trust

2 – November 2011 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk

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Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews August 2012 – 3

Contacting the hospitalSwitchboard 01226 730000Appointments 01226 434343Patient Advice and Liaison Service (PALS) 01226 432430

Useful numbersOut of hours GP service 03332 00 5274Information on GPs and dentists 01226 327176Stop Smoking Service 01226 737077Barnsley Change 4 Life Weight Management 01226 737060Governors’ Office Barnsley 01226 435000

Got a storyRing 01226 432301 or

email [email protected]

It goes without saying thatBarnsley Hospital’s biggest asset isits staff. But once in a while, it’sgood to remind ourselves just howvaluable every single member ofstaff is in the day-to-day runningof our hospital and the delivery ofconsistent, high quality patientcare.

Our annual HEART Awards do justthis and now in their third year, they area great celebration and recognition ofthe dedication and achievements ofboth our hard-working staff and, notforgetting, our volunteers.

This year’s winners are featured onpage 4 of this magazine and I urge youto take a look and see for yourself justhow wonderful our staff are in making a

difference to the care and treatment ofBarnsley patients. Ward 19 (care of theelderly) deserves special mention,scooping as it did three awards, butevery winner can be rightly proud – andtake a bow!

While the HEART Awards very muchput our staff centre stage, contrast thisto an army of behind-the-scenes staffwho are absolutely vital to thefunctioning of Barnsley Hospital,equally contributing to the delivery ofgreat customer service and patient care.

A raft of services, including portering,waste management and the linen roomare all part of our ‘estates and facilities’function which keeps the hospitalliterally ticking round-the-clock. Someof our behind-the-scenes staff arefeatured on page 8, giving you a real

insight into their roles and theircommitment to getting it right forpatients. They too are to becongratulated.

And staying with congratulations,well done to Louise Jones who won ourcompetition to find the ‘voice’ ofBarnsley Hospital – see page 7. Thecompetition proved a hit with theBarnsley community with no less than200 people voting for Louise, and whatan inspiration she is to us all.

So summer has arrived (if not theweather) and they say it’s a time forcelebration. And here at BarnsleyHospital, we’ve a lot to commemorate,not least our staff and volunteers whocontinue to shine for patients.

Steve

Welcome toBarnsleyHospital News

Stephen WraggChairman

[email protected]

4 – August 2012 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.uk

More than 200 guests attended thehospital’s third annual HEART awards tocelebrate the dedication andachievements of hard working staff andvolunteers.

Ward 19’s lead nurse, Vicky Faxon-Wastnage won theoutstanding achievement award for inspiring all ward staffto be passionate about delivering ‘amazing care for elderlyand dementia patients’ and organising a programme ofevents for staff and patients throughout the year. Ward 19also collectively went on to pick up the ‘patient safety’ andthe ‘top team’ awards.

In an unprecedented move the coveted Chairman’s awardwas not presented to the overall winner of categories but theantenatal ward, set up by lead midwife Sarah Stables.

Stephen Wragg, The Chairman said, “The evening hasbeen a great success and it is wonderful for all staff tocelebrate and share in the achievements of the individualsand teams in the hospital who are involved in taking care ofour patients, staff and visitors.”

The event was funded entirely through sponsorship,donations and ticket sales.For more pictures from the HEART awards visit:www.facebook.com/barnsleyhospital

Celebratingthe HEART of the hospital


Full list of winners:� BRILLIANT staff award –

showing dedication andunparalleled levels of hardwork to do things better:JUNE POLLARD,SPECIALIST MIDWIFE

� Sustainability award –working to reduce thehospital’s carbonfootprint: MICK BAILEY,ESTATES MANAGER

� Innovation award –applying new creativeideas to healthcare:SISTER PAULA McKNIGHT& STAFF NURSEJANINE FIRTH,EMERGENCYDEPARTMENT

� Outstanding achievementor improvement award –demonstrating excellenceto inspire others:VICKY FAXON-WASTNAGE, LEAD NURSEWARD 19

� Patient safety award –using initiative to putsafety at the top of theagenda: WARD 19

� Partnership workingaward – working withinternal or externalpartners to deliver betterservice and care:TOGETHER WE WILLMAKE IT BETTER’SAGENTS FOR CHANGE

� Lesley Lee, patientexperience award –making a positive impacton patient experience:DR TIM WENHAM

� Healthy workplace award– a positive approachtowards health andwellbeing colleagues:TRACEY BOSTWICK &ALLEN HITCHEN

� Top team award – workingtogether to deliver sharedgoals: WARD 19

� Chairman’s award –specially chosen by ourChairman, Stephen Wragg:

Clockwise from left:

Harry Gration withCEO Paul O’Connor;

Tracey Bostwick (centre)with Sandie Machin (l)

and Debbie Smith (r);

Dr Wenham withHarry Gration;

Ward 19 with theirthree awards;

Mick Bailey (l) with arepresentative from

sponsor, CommunitySolutions, non-executive

director Linda Christonand Harry Gration;

MidwivesJune Pollard (l)

andSarah Stables (r).

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newsIN BRIEF

Mencap Inspire Me young ambassadorLouise Jones has become the ‘voice’ ofBarnsley Hospital.

Louise, 25, won a competition to find thehospital’s voice, run in conjunction with ‘WeAre Barnsley’, by more than 200 votes.

Patients and the public calling thehospital now hear Louise’s voice on arecorded welcome message.

“It’s great to win,” said Louise, who has alearning disability and attention deficithyperactivity disorder (ADHD), a conditiondiagnosed when she was at school. “I thinkit’s a great idea to have a local voice on themessage – and it makes me sound reallyposh!

“My friends and my family have phonedin and listened to the message and said theycan recognise it’s me and they say it’s lovelyto hear a Barnsley voice.”

Louise dedicates a lot of her spare timevolunteering for Mencap, the charity that is‘the leading voice of learning disability’.

She has been a volunteer at the Barnsleybranch of the charity for the last six years,helping others who access Mencap’s

services. And for the last 12 months, she hastaken on the role of young ambassador aspart of the charity’s ‘Inspire Me’ projectwhich is helping young people with alearning disability make the transition intoadulthood.

Louise explained, “The project runsthings like confidence and motivationworkshops and I’ve been going to differentevents to talk about having a disability andmy experiences.”

Such is Louise’s own confidence andbelief, she addressed a 2,000-strongaudience at the Co-operative Ball inManchester last year – the Co-operativefunds the Inspire Me project.

“It was scary but I really enjoyed it,” saidLouise. “Things like that are good for mebut it shows other people with learningdisabilities just what you can achieve.”

Away from her MENCAP commitments,Louise enjoys ten pin bowling, cookery andhelping others.

Her mum and dad, June and Philip, areimmensely proud. June said of Louise’scompetition success, “It’s fantastic andanother great achievement for Louise.”

Governors’electionsBeing a hospital governor isa varied and interestingvoluntary role. As aGovernor you are able torepresent the views of thewider public and hospitalstaff to the Board ofDirectors.

Governors can personallymonitor aspects of the careprovided by the hospital,by meeting management,staff and patients, if theywish to do so. Governorscan also contribute to, andask questions about all ofthe hospital’s strategic andbusiness plans.

Think you can play a part?Become a hospitalgovernor.

“I am stronglycommitted to the NHS andI have found my role as agovernor very rewarding. Itis a real opportunity tocontribute to the success ofBarnsley Hospital and helpto improve the health careof all the people ofBarnsley. You don’t needany special knowledge ofthe NHS, and training isavailable to help you inyour role as a governor.”

Lead Governor,Joe Unsworth

In this autumn’s electionsvacancies are available inall public constituencies (A-E and O) and two staffconstituencies (Medical &Dental and Non ClinicalSupport).

If you would like tobecome involved in achallenging voluntary roleat your local hospital andensure that the interests ofeach patient is at the heartof all that they do contactCarol Dudley, on 01226435000, or e [email protected]

Louise isthe ‘voice’

of BarnsleyHospital


Darren Nunn started his career atBarnsley Hospital as a porter on ayouth training scheme, aged 16.Now 43, Darren is one of fourportering team leaders dedicatedto delivering a top quality servicefor Barnsley’s patients.

“Our work in portering is very muchbehind the scenes but we, like everyoneelse in the hospital, have a key role inproviding patient care,” says Darren.

“We’re constantly monitoring andmeasuring what we do to improve thequality of our service to patients. Theyare at the centre of everything we do.”

After ‘getting his foot in the door’ atBarnsley, Darren moved from porteringto transport, and then to the kitchensand X-ray before switching back toportering.

“I gained a good awareness of whatthe hospital was all about,” he says. “I’vepushed myself forward and got threeaccredited ILM certificated team leaderand first line management qualificationsand I’m very excited about being part ofthe ‘Together We Can Make It Better’scheme here at Barnsley.

“As staff, we’re very welcoming andaccommodating and that’s what makesit better for patients. I love being part ofthe team at Barnsley.”

Darren is one of a 90-strong armyworking in ‘Estates and Facilities’ atBarnsley Hospital – a department that isvital to the day-to-day functioning of thehospital.

Paul Bedford, 55, is portering managerand waste co-ordinator. He manages 28full time and six bank porters who‘move’ at least 120 patients a day ontrolleys and wheelchairs and in beds.

“We spend a lot of time making surethe portering service stays relevant totoday’s NHS,” explains Paul, who joinedBarnsley in 1989 as a porter. “So we’re allabout customer service and how best wecan meet the needs of our patients.”

Recent measures introduced to make

the portering service as efficient aspossible include a portering helpdeskand the use of mobile phones. Says Paul,“The traditional bleep system can befrustrating and slow things down. Themobile phone system means we canrespond much more quickly forpatients.”

You can imagine the amount of wasteproduced by a hospital and Paul’sdepartment has made great strides inBarnsley’s waste management, includingrecycling. His team collects 1.8 tons ofwaste a day from around the hospitalsite, and recycles 7 tons a week. “We’vereduced the amount we send to landfillby 50 per cent,” says Paul.

Electric ‘tugs’ are used to ferry thewaste to the hospital’s basement whereit is sorted. Paper andcardboard are sentfor recycling atlocal companies,“It’s income-generatingand we reduceour carbon

footprint at the same time,” says Paul.There’s also a green room for used

furniture which is recycled for use inother parts of the hospital, andwheelchairs are collected and cleanedby the portering team ready for the startof each day.

And there’s more. The porteringdepartment delivers 7,000 medical gascylinders a year to the hospital wards,and moves a staggering 66,000 items oflinen (dirty and clean) across the site – aweek!

Paul adds, “We’re always looking atour service through the users’ eyes andseeing where we can makeimprovements. We never rest on ourlaurels.”

Behind-the-scenes staff prove invaluable indaily delivery of patient care

Vital operation

Darren Nunn(far left) and

Paul Bedford.


Linen team deliverwithout failIn Barnsley’s linen room – it’s actually aseparate building on the hospital site – a hugetask is undertaken every day by a dedicatedteam of five part-time women.

They include Karen Wilson who joinedBarnsley in 1990 and worked in cleaningbefore taking up a post in the linen room threeyears ago.

Karen, 51, explains the team’s role, “Our jobis to make sure every ward and departmenthas the linen requirements they need each day– that’s 29 wards including areas like A&E, ITU,labour suite and day surgery as well as all theoutpatient clinics.”

The linen is everything you can think of, andmore: sheets, pillowcases, blankets, towels,duets, nightwear and patient gowns. Karenand her colleagues distribute up to 30,000clean linen items a week and a further 1,800-2,500 theatre/day surgery scrub suits.

As well as the ‘traditional’ bed linen there arealso bed curtains and specific linen itemsneeded by wards and departments, such asbreast-screening capes, X-ray gowns, duvetcovers and many more, adding an averagefurther 2,000 pieces for the team to sort andissue.

Karen and her colleagues work Monday toFriday to deliver a seven-day service,incorporating weekends and bank holidays. Toensure these needs are met the team record

and monitor all linen issues and usage,thereby ensuring that sufficient supplies of

linen are available to all ‘customers’ at alltimes. The majority of the clean linen isissued on a transfer trolley on anexchange basis: a full trolley is taken tothe area and exchanged for the part-used trolley which is returned to thelinen room ready to be re-filled thefollowing day.

“Our linen is washed in Sheffieldand comes back to us every morning– the heaviest items are on stillagesand the residue is bagged in linen skipbags, such as nightwear, gowns andpillowcases is bagged in linen skip

bags,” says Karen. “The items in the skip bagsare sorted and put onto the shelves. We collectwhat we need from each stillage or shelf foreach ward/department and then transfer thelinen to the trolleys ready for the porters todeliver to the relevant areas. However, there area few areas whose linen is still distributed vialinen skip bags which we then have to go outto unpack into the linen store rooms.”

The hospital’s bed curtains and specific linenitems are not laundered by Sheffield butwashed by the Keresforth Centre, and are alsoreceived on a daily basis. These items aresorted, counted and distributed to wards anddepartments as required.

Karen adds, “We’re a busy, hard-workingsmall team and what we do every day – thesorting, liaising with the wards and ourcolleagues – ensures that our role meets thecomfort and needs of our clients.”

(From top left, clockwise): Cardboard ready for recycling;Cardboard being crushed; Electronic tug;

Linen room ladies, from left to right. Back row:Julie Turp, Carole Fiddaman, Karen Wilson, Edith Fearon

Front row: Eileen Turner and Linda Taylor.

10 – August 2012 BARNSLEYHOSPITALnews www.barnsleyhospital.nhs.ukBarnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews September 2011 – 9PLEASE CALL IN OR PHONE US FOR A FREE DENTURE ASSESSMENT AND CONSULTATION

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Transforming Urgent CareTwo major schemes are underwayto improve unscheduled (urgent)care in the hospital which will seechanges in the emergencydepartment and acute medicalunit (AMU).

The purpose of the transformationis to ensure that the ever increasingnumber of patients coming throughthe emergency department receivethe best care for their needs and amore rapid assessment and treatment– not just in the emergencydepartment, but throughout thehospital.

Health professionals from thehospital across different specialtieshave worked together to agree thisnew way of working which will resultin a new 10 bed observation area inthe emergency department and asignificant expansion of the AMUfrom 22 beds to 45 beds.

Please bear with usIn order to complete all the

improvements to urgent care anumber of ward changes will have totake place to allow building work tostart – these will not impact onpatients but please bear with us if you

visit the hospital and find things havemoved around slightly.

The building works are due to startin September and will take severalmonths. We will be working extremelyhard to minimise the disruption topatients during this time andapologise in advance for anyinconvenience caused by buildingworks around the emergencydepartment and the third floor of ourmedical block (located near car parkA).

Look out for regular transformationupdates on signage around thehospital and on our website.


newsIN BRIEF

This year, the hospital is looking attransforming how it works – not just tomake savings but to meet the needs ofour patients against ever increasingdemand. We can only do this by totallytransforming how we work. As part ofthis programme, we asked our cleaningcontractors, Initial, to do the same. Inparticular, we asked how they might usetechnology and different ways ofworking to improve the service.

They responded with a comprehensiveplan which proposed different shiftpatterns, a new structure, new electricalequipment and cleaning technology. Thisincludes the use of ‘nano coating’ – a new

surface coating which repels bacteriaand reduces the need for steam cleaning.

Maintaining the cleanliness of thehospital is of monumental importance –Initial has assured us that their plans willhelp them to make savings whilecontinuing to provide the samestandards of quality, which means thatwe can continue to have such lowinfection rates and high independentlyassessed scores for our patientenvironment.

We will continue to stringentlymonitor the standards throughout thetransformation to ensure they remain ashigh as they currently are.

Our cleaning contract

NHS Changes -The Health andSocial Care ActOn March 27 2012 after alistening exercise and somerevisions the Health and SocialCare Bill became law. The Healthand Social Care Act 2012 willpave the way for reorganizationto the way the NHS currentlyworks.

At the heart of the plans forrestructuring the health serviceis giving patients more choice,clinicians more control andorganisations greater freedomfrom central control and politicalinterference.

The government plans toachieve this by establishing apowerful sector regulator (thenew Monitor), hand to GPscontrol of much of the NHS’s£80 billion annual budget,abolish PCTS and SHAs and handover responsibility toindependent bodies including anewly constituted NHSCommissioning Board and PublicHealth England.

WelcomeWe wish Reverend PeterNeedham a warm welcome asthe new Chaplain at the Trust.

Sunday services take place inthe hospital chapel at 10.45am.

Father Peter will also beavailable in the chapel everyworking morning and evening forprayer at 8.30am and 4.00pmand Thursday afternoons at2.30pm.

Barnsley Hospital has been awarded‘gold’ for their achievements inpromoting health at work ahead ofthe 2012 games.

The prestigious NHS 2012 ChallengeGold Award was presented to Dr RajeevGupta and Paul O’Connor by Mike Farrar,Chief Executive of the NHS Confederationsand Sir David Nicholson, Chief Executiveof the NHS.

Dr Rajeev Gupta, Chair of the HealthyWorkplace Project said, “To be recognisedon a national level and to be presented theaward by Sir David Nicholson is quite anachievement.

“Our project provides a range ofactivities to help staff stay healthy

including setting up walking groups, cycleschemes, stress workshop, and arrangingfor a local fruit and vegetable market stallto sell their produce in the hospital everyweek.”

Chief Executive of Barnsley Hospital,Paul O’Connor said, “This award isfantastic for Barnsley Hospital and theHealthy Workplace Project who work sohard to improve and support the health ofour staff.

“All the initiatives that the project put inplace are to support staff whilst at workand have a positive impact on them -looking after the wellbeing and motivationof our staff is a very important part ofdelivering the high quality service our localpeople deserve.”

Healthy workers scheme awardedgold for the hospital

Sir David Nicholson, Dr Rajeev Gupta, Paul O’Connor and Mike Farrar.


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newsIN BRIEFCome along toour AGMWhy not come along to hear whatthe hospital has achieved in the lastyear and our plans for the future atthis year’s Annual General Meeting(AGM).

The AGM will take place onWednesday 12th September 5.30pmat Barnsley Digital Media CentreCounty Way, Barnsley, S70 2JW.

For more details or to confirmyour place please contact CarolDudley on [email protected] or01226 435000.

Visit our newCosta Coffee This new facility, located in the farcorner of the restaurant (what usedto be called the Deli bar), officiallyopened its doors to staff and publicat the end of July.

Costa Coffee sells a range of theirpopular drinks from Cappuccinos toIced Lattes and a range of patisserieproducts including muffins and theclassic Victoria sponge cake.

There is no need for Costacustomers to join the queue for therestaurant as Costa has its owndedicated checkout area.

Look out for promotions runningthroughout the year.

Earlier in the year the InfectionPrevention and Control team re-launchedthe ‘clean your hands’ campaign withsome eyecatching 3D posters around thehospital. The launch took place with ourclean your hands champions, supportedby the Chief Nurse and Chief Executive.

During the campaign the team alsotook the ‘glow germ’ machine out to eachward. One of the Champions said of the

UV light box, that shows up any germs onhands, “Staff on the ward were keen totake part because of the novelty factor. Itwas a keen motivator.”

We are asking visitors to the hospital toplease support our campaign by washingyour hands thoroughly – it is the singlemost important action that can preventthe spread of infection, so get the habittoday and wash the germs away!

Long service awardsSome of the hospital’s employees will be congratulated in October for theircollective 1,200 years service to the Trust in the annual long service awards.

Approximately 80 employees will receive certificates, presented to them bythe Chairman, for their dedication to the Trust for either 20 years, 25 years,30 years, 35 years or 40 years service.

Clean your hands campaign

The Chief Exec and Chief Nurse launch the campaign.


newsIN BRIEFHospital outand about –PenistoneShowOn Saturday 8th SeptemberBarnsley Hospital staff andgovernors will be attendingthe Penistone Show, lookingto speak to the public abouttheir local hospital.

Please come along andvisit our stand forinformation and advice on allthings health related.

Let’s keep our fingerscrossed for a sunny day!

Hospitalworkers askedto give theircar a holidayIn September South YorkshirePassenger TransportExecutive will be workingwith Barnsley Hospital to tryto encourage staff to givetheir car a holiday and inreturn get some free publictransport.

The scheme takes placeover a short period of timewith the aim of getting morepeople using publictransport. It will also worktowards reducing our carbonfootprint and looking afterthe wellbeing of our staff.

Top teacherDr Michael Moussa, associatespecialist working inpaediatrics at BarnsleyHospital, was awarded theClinical Teaching Award 2011-2012 which was voted for bythe University of SheffieldMedical School students.

He collected his award forhis contribution to medicaleducation at the graduationceremony on July 19th.

Olympic fun to raise fundsWard 19 arranged a fundraising eventnot for the faint hearted, in keeping withthis year’s Olympic excitement.

The Olympic obstacle course tookplace at the front of the hospital andincluded hurdles, egg and spoon, sack

race, ladder, hula hoops, bean bags,dribbling balls round cones andculminated in a mass run to the finishingline.

Well done to all involved!

Innovation winnersCongratulations to Sister Paula McKnightand Staff Nurse Janine Firth who werewinners of the first ever Barnsley Hospital’sinnovation competition.

Paula and Janine came up with the idea ofcreating an end of life symbol to promotedignity and respect to dying patients andtheir relatives, or families grieving the lossof a patient, in a very busy area of thehospital.

The end of life dove is placed on the doorof a room or on a curtain in the emergencydepartment to signal to other professionalsto respectfully lower their voices andprovide further respect and dignity to thepatient and family.

As winners of the competition Paula andJanine received a luxury hamper and £400to support the role out of the end of lifedove symbol.

Smoke-free hospitalWe would like to remind all our visitorsthat we are a smoke-free hospital site. Thismeans that smoking is not permittedanywhere on the hospital grounds. Thankyou to all our visitors and patients whoobserve this policy – which is in place tohelp protect our patients and staffmembers.

Employees of the hospital, along withmembers of the public, are within their

rights to politely request patients andvisitors to observe the Trust’s ‘smoke free’policy and ask that they move fromhospital grounds – please do not beoffended if this is asked of you.

Need some help? We have an on site stopsmoking service, located in the Outpatientsreception area of the hospital. It is openweekdays between 9am and 5pm. To makean appointment call 01226 432423.

Barnsley Hospital NHS Foundation Trust BARNSLEYHOSPITALnews May 2012 – 15

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Patient inspection scores hospitalexcellent, excellent and goodBarnsley Hospital NHSFoundation Trust is celebratingimproved scores in this year’spatient environment action team(PEAT) inspections.

The trust was reviewed for itsstandards of food, privacy and dignityand general environment and ratedexcellent, excellent and goodrespectively.

The result, published recently by theNHS Information Centre, showssignificant improvements on scores forthe hospital over the last 3 years.

Lorraine Christopher, director ofEstates and Facilities, said, “The trust iscommitted to constantly improvingpatient facilities and putting patient

experience at the forefront ofeverything; these scores really showcaseall the hard work that has been put into bring about these improvements.

“We continue to make investments toimprove the environment for patientsthrough initiatives like ourtransforming urgent care programmewhich will include a new patientobservation ward in the emergencydepartment and an expansion of ourmedical assessment unit.”

The inspections were carried out byPEAT teams, made up of patientrepresentatives, hospital staff, nonexecutive directors and a member ofthe governing council. They inspectedstandards across a range of patient

services including food, cleanliness,infection control and patientenvironment (bathroom areas, décor,lighting, floors and patient access) andscored them against nationally setcriteria.

Barnsley Hospital scored:2012 2011 2010Food – excellent Food – excellent Food – goodPrivacy and Dignity – excellent Privacy and Dignity – good Privacy and Dignity – goodEnvironment – good Environment – good Environment – acceptable

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November 2011 - Barnsley Hospital NHS Foundation Trust