November 2009 Water Utility Employee Recognitions Page 1 of 5

To: WU GROUP Subject: FW: Water Utility Service Team, Please read the note below from Water Utility Board member Lauren Cnare. Thanks to all involved with this morning's main leaks. Job well done! Tom Heikkinen General Manager Madison Water Utility -----Original Message----- From: Cnare, Lauren Sent: Thursday, November 12, 2009 2:16 PM To: Heikkinen, Tom Subject: Water Utility Service What an exciting night for me! First, we passed a budget in two nights. (Long nights, but only 2!) When I drove home, two houses were being moved through District 3, really out the moonlight and the route home for me. (Kinda fun to watch them lumber down the road at 2 am to flashing lights of 8 police cars!) My re-route took me through the neighborhood, where I discovered my first water main break! Rather attractive, that bubbling and spouting between the gutter and the pavement. I called your emergency number and was greeted by a really jolly guy who gathered the details to be sure it was what I suspected, we discussed taking the back roads due to the house moves, and by noon today when I drove by the former fountain, everything was put to rights. Only the new black pavement patches and a bit of sand made the place look different than 24 hours before. Please thank the staff for their attitude and work. LC Lauren Cnare Alder, District 3

November 2009 Water Utility Employee Recognitions Page 2 of 5

Message

From: Rosemeyer, Tom Sent: Friday, November 13, 2009 2:28 PM To: Gawenda, Gail; WU GROUP Subject: RE: thank you I will pass this on to the crew that did the work, Jeff Thompson, Chris Kreft, Troy Coogan and Pat Reagan. They were called in at 3:00am and repaired the initial leak and then another leak that happened after turning the water back on. Great job guys!! Tom Rosemeyer

From: Gawenda, Gail Sent: Friday, November 13, 2009 2:09 PM To: WU GROUP Subject: FW: thank you Another nice compliment!

From: Kissling, Alice J Sent: Friday, November 13, 2009 2:01 PM To: Water Subject: thank you I live at 5101 Retana Dr. in the Heritage Heights subdivision. Thursday I woke up to no water inside and flashing lights outsdie. My sincere thanks to the folks who did the repairs. You worked quickly and were very helpful. I never realized how completely I take for granted the service you provide, and I never before had to think about what it takes to bring that water to my house. I appreciate it a little more now! Alice Kissling

file:///C|/Documents%20and%20Settings/wuadr/Desktop/RE%20thank%20you.htm [11/20/2009 11:10:15 AM]

November 2009 Water Utility Employee Recognitions Page 3 of 5

SHERMAN TERRACE

~CONDOMINIUM HOMES

25 Sherman Terrace • Madison, Wisconsin 53704-4421

November 16,2009

Madison V\Tater Utility119 East Olin Ave.Madisoll, WI 53713-1431

Re: Water main replacement

On behalf of tIle Sherman Terrace Board of Directors and the staff of Quality Management, wewOll1d lil<e to tharll< you for tIle exceptional job done at Sherman 1~errace.

We are especially grateful to Tammy Buss, Allison and Jerry for their hard work and dedicationto overseeing the project and helping to make it go smoothly and with as little disruption as

possible.

Sincerely

?de~0#vC

Mil<e LandinCraig UhlManagers, Qllality Manageluent

.: ~ .

November 2009 Water Utility Employee Recognitions Page 4 of 5

From: Heikkinen, Tom Sent: Friday, November 20, 2009 11:49 AM To: WU GROUP Subject: FW: Kudos from a constituent

Team: We have been getting a number of compliments so far this main break season. "Courteous and "professional" are words that keep cropping up. I am proud of the good work our crews are doing -- Job well done! Tom Heikkinen General Manager Madison Water Utility

From: Clear, Mark Sent: Friday, November 20, 2009 11:26 AM To: Heikkinen, Tom Subject: Kudos from a constituent

Hi Tom, see below the note from a constituent (and county supervisor) who was affected by the main break on Merrill Crest Dr. last night. Mark C. ------------------- Alder Mark Clear 19th District, Madison, WI

From: Brett Hulsey Sent: Friday, November 20, 2009 9:26 AM To: Clear, Mark Subject: RE: Water fixed? Yes thanks, Mark, They were out late last night and did a great job. Pass my thanks onto the water utility staff. Very courteous and professional. Now we just have to clean up the street, which they said they would do later today.

November 2009 Water Utility Employee Recognitions Page 5 of 5