President’s Notes Page 2

Member Events Page 3

New Members Page 3

Members of the Month Page 5

Learning Corner Page 6

Community Corner Page 7

Board of Directors/Mission Page 8

What’s Inside:

CHAMBER HAPPENINGS

Fayetteville Manlius Minoa Inspired by the Past . . . Building for the Future

Volume 18, Issue 10 November 2009

All Chamber events are open to the community

Building Community Together . . . . Fayetteville Manlius Minoa

305 E. Seneca St. F Manlius, NY 13104 F Phone: 315-682-7400 F Fax: 315-682-5655

Request for Nominations 2010 Board of Directors Positions

The following positions will be voted on at the Annual Meet-ing in January 2010: o Officers (One year terms) President 1st Vice President 2nd Vice President Secretary Treasurer o Three (3) Directors Positions (Three year terms for the period 2010-2012) Qualifications include: 1. Member in good standing (membership paid) 2. Interest in the local business community 3. Ability to volunteer time and contribute to activities presented and sponsored by the Chamber 4. Attend required monthly Board of Directors meetings Nominations must be received in writing or email to the Chamber Office by November 9th to be considered for the Ballot.

2010 Membership Forms have been mailed.

Renewals must be received by December 31, 2009

to be included in the 2010 Directory.

THE GREATER MANLIUS CHAMBER OF COMMERCE

Cordially invites you

and your employees to attend our

Holiday Party

Thursday, December 10, 2009 6:00 pm - 8:00 pm

HSBC Manlius Office

228 East Seneca Street Manlius, N.Y. 13104

Wine, Hors d'oeurves,

& Light Buffet

No cost to members. Parking available behind bank.

Please R.S.V.P. by

December 7, 2009 to The Greater Manlius

Chamber of Commerce at greatermanlius@windstream.net

or 315-682-7400

As November approaches and we prepare to celebrate an-other Thanksgiving season, let’s all try to be mindful of the blessings and prosperity we have in our lives. As Ameri-cans, we are among the world’s most fortunate…we have opportunities and choices afforded few. Let us be thankful for all we have.

Elections for Officers and Board Members will be held at our Annual Meeting in January. Please consider how you could be part of your Chamber and avail yourself of one of the positions available. I have found being a Board Mem-ber, especially President to be rewarding, fun and a way to contribute to the community.

To celebrate the year and have some fun plan on attending our Annual Holiday Party at HSBC on December 10th. A time to renew friendships, relax, and enjoy great wine and food. DON’T MISS IT!!!!!

Utilize and take responsibility of one of our freedoms…REMEMBER TO VOTE on Tuesday, November 3th.

Blessings to all, Barbara Barnell, President

Building Community Together . . . . Fayetteville Manlius Minoa

PRESIDENT’S NOTES . . .

2

Your business in

the next edition of

Full Page Flyer $60 (must provide 290 copies with payment) ½ Page Display Ad 6½” x 4½”

$30 one month/$75 three months

¼ Page Display Ad 3¼” x 4½” $20 one month/$50 three months

Business Card $15 Classified $10

Call the Chamber Office at 682-7400 to place an ad.

All ads must be camera ready and properly sized

Chamber Happenings

Custom Framing - Frames Made in the USA and It-aly - Mirrors - Monthly Art Exhibitions

Unique Jewelry - Art Installation - Book Binding Art and Photo Printing on Paper & Canvas

(315) 632-4445 www.LimestoneArt.biz

LIMESTONE ART GALLERLIMESTONE ART GALLERLIMESTONE ART GALLERYYY & FRAMING & FRAMING & FRAMING

M-F 10-6 Sat. 10-2 207 Brooklea Drive - Fayetteville - NY - 13066

ENGEL LAW OFFICES

Todd S. Engel, PLLC Attorney and Counselor at Law

7222 East Genesee Street Fayetteville, New York 13066

Phone: (315) 663-0025 Fax: (315) 663-0040*

Email: tengel@engelatty.com

*Not for service of process

Building Community Together . . . . Fayetteville Manlius Minoa

WHAT’S COMING UP

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CHAMBER EVENT

Building Community Together . . . . Fayetteville Manlius Minoa

MEMBER EVENTS The planning for the Manlius Historical Soci-ety's 33rd Annual Fine Arts & Crafts Festival is well under way - we are currently in the process of receiving contracts and jury applications from talented artists and artisans. As a juried show, we select only the highest quality, yet affordable artisans; many are from the area, so plan to attend this annual event to support independent, local artisans, as well as your local Historical Society! As always, there will be plenty of good parking, food and raffles. Plan on joining us November 7 & 8 at the Eagle Hill Middle School to do some holiday shopping - or to treat yourself! See our newly revised website for more information: www.ManliusShow.com

The FFL is hosting “Lunchtime Learning” at Café 300 from Nov. 23rd through the winter months. Each Monday at noon

presenters will discuss a range of topics for the public.

Please call Ellen DuPree at 637-6374, ext 320 if you are interested in presenting.

Fayetteville Free Library

Do you have an interesting topic or service to promote?

Welcome new members

Primerica Financial Services 6319 Fly Road, Suite 104

East Syracuse, New York 13057 Phone: 315-436-8347

Email: rcambra@primerica.com Website: www.primerica.com/rcambra

Robert Cambra, Manager

Naach Bollywood Dance Studio and Boutique

8195 Cazenovia Road Manlius, New York 13104

Phone: 315-744-6527 Email: naachbollywood@gmail.com Website: www.naachbollywood.com

Ojas Akolkar, Owner/Director

Happy Thanksgiving

Thursday, November 19 Board of Directors Meeting

8:00 am Chamber Office

Thursday, December 10 Holiday Party 6:00 - 8:00 pm

HSBC Bank Manlius Branch 228 E. Manlius St. Manlius, NY

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Building Community Together . . . . Fayetteville Manlius Minoa

Building Community Together . . . . Fayetteville Manlius Minoa

MEMBERS OF THE MONTH

Building Community Together . . . . Fayetteville Manlius Minoa

This month we salute all 2009 members of the Greater Manlius Chamber of Commerce A Yarn For All Seasons, Inc. accents ... for everything Alliance Bank N.A. Arbonne International Independent Consultant At Your Home Personal Trainer AT&T Premier Technologies Backyard Garden Florist Bear Creek Coffee Cafe' Beaudette Construction Co. Inc Betsy McNerney Betty Jean Runkle - Realty USA.COM Beyond Basecamp, LLC Cafe Milan LLC Cazenovia Jewelry at Manlius Commons Cazenovia School of Ballet CCOM of CNY Cedar Bay Contractors, Ltd Cedar Bay Real Estate, Inc. Central New York Clinical Research Christ Church Clipper Magazine/Savvy Decor & Home CNY Security Solutions, LLC Compassionate Care Veterinary Hospital COR Property Services Co., LLC Cordelle Development Corporation Craftsman Inn And Conference Center Craig Steinberg - Hunt Real Estate ERA Creative Capital of CNY, Inc Creative Landscapes Cross Creek Nursery, Inc. Custom WebHelp, LLC D.S. Fahrner - Carlisle Collection Dave's Mechanical Services David J. Gruenewald, Bankruptcy Attorney David W. Tessier, Landscape Architect Davidson Securities DAY Tech Computer Services of CNY, Inc. Defining Landscapes Dimon Construction Co., Inc. DLB Home Staging& Design Doug Mapstone, Inc. Downtown Decorations Drycleaners of Manlius Eagle Newspapers Edmond J. Theobald Financial Services Edward Jones Energy Therapy Engel Law Offices Express Computer Service LLC Fairway Physical Therapy Fayetteville Chamber of Commerce Fayetteville Free Library Fayetteville Home Health Products, Inc. Fayetteville-Manlius Education Foundation Feats of Clay, Inc. First Niagara Bank F-M Community Food Pantry & Outreach F-M Youth Football Association FM-JD Meals on Wheels, Inc. Four Seasons Golf & Ski Center Freeman Interiors, Ltd. Gary Rein Accounting Services Giordano Chiropractic Green Diamond Tire of CNY Green Rehabilitation and Injury Management Hank Chapman - Prudential First Properties Hardwood Floors by Steve LeBeau, Inc. Hehl Construction Services

Highlander Associates, Ltd. Holiday Inn Express and Suites Home Mechanical Services, Inc. (HMS) HSBC Bank USA Hummel's Office Plus Hunt Real Estate ERA Immediate Medical Care of CNY Internist Associates of Central New York Ironstone Art & Framing Gallery J & S Drapery and Design Center J.C. Ehrlich Pest Control, Inc John K. "Kenny" Barrett, Hunt Real Estate ERA John P.Goodman, FAIA Associates Karas Law Office & Karas Orlandella Tax Assoc. Kathleen S. Bloodough Desserts Kelly's Massage & Holistic Health Spa Key Bank NA Key Concepts Kimberly's Ice Cream Factory King's Kids Christian Child Care Kinney Drugs #64 Kruth, Stein, Squadrito, Liberman & Silverman, CPA KV Kitchens L & J.G. Stickley Inc. Landscapes East, Inc./Northern Lights LaVallee's USA Black Belt Champions Law Office of Robert Carter Limestone Art & Framing Gallery LLC Ling Ling of Manlius Live Healthy 101 Lyon Home Services M Kathleen Lynn, Attorney at Law M&S Desktop Publishing M&T Bank Mackenzie Hughes LLP Manlius Antique & Classic Car Club Manlius Democratic Committee Manlius Historical Society and Museum Manlius Jewelry and Repair Manlius Library Manlius Motor Works, Inc. Manlius Office Supply Manlius Senior Centre, Inc. Manlius True Value Manlius Veterinary Hospital Manlius Volunteer Fire Co., Inc. Mapstone Services Marc Baum Marks Pizzeria Matilda Joslyn Gage Foundation Metromail Advertising/Signs Etc. Miller Engineers Naach Bollywood Cance Studio & Boutique Nancy Ansteth New Dimensions Nice N Easy Grocery Shoppes, Inc. Northside Collision Centers Oliver Enterprises, Inc. OMC Financial Services, Ltd. Oot Homes/Oot Bros. Inc. Oven Artistry Paragon Home & Office Cleaning Parkway Pizza PARMCO Mortgage Co., Inc. Pavone's Pizza Philipp Woronov Interiors Photography by John Farnach

Place Financial Advisors Pottery Partners, LLC Primerica Financial Services Pro Maintenance Service Pyramid Brokerage Rachel Mosher Ralston Supply Center, Inc RE/MAX Masters Real Estate Realty USA /Cheryl Schotz Red Geranium Red Robin Revercomb Dental Professionals Robbins Rarities Ltd. Robin Pinkiert's Logos & Images Anywhere Rustic Pearl SAFEDRIVECOURSE.COM Sally Crouse Wall Design Saucy Swan Scholastic Sports Sales SCORE Scotsman Press Pennysavers SECNY Federal Credit Union SendsOutCards Sign*A*Rama Skaneateles Jewelry of Fayetteville Skeele Agency Inc. Sno Top Ltd. Sotiris Taverna Sphere Development, LLC Springside Farm / Drexler's Trees State Farm Insurance Store America Summit Church Support Service Alliance (SSA) Sylvan Learning Center Syracuse Haulers Waste Removal, Inc Syracuse Sudden Values Syracuse Visitors and Convention Bureau Teddy Time Daycare Terra Organic Spa The Cavalry Club The Dance Studio The Post-Standard The Rescue Mission The Royal Treatment Day Spa The Sovik Group, Inc. The Spring The Wild Bird Center of Manlius The Wild Orchid of Manlius, Inc. The Wine House Tina Bennet Law Offices TLC Chiropractic Town of Manlius PBA Town of Manlius Republican Committee Traditions At The Links, LLC Two Smiles One Hope Foundation, Inc Uno Chicago Grill USA Guitar Source.Com Verizon Wireless Voss Signs, LLC Weiss, Savedoff & Ciccone, Drs. of Optometry Wild Birds Unlimited Windstream Communications Worldlink Travel WSYT/WNYS (FOX 68) Wynwood Manlius

Building Community Together . . . . Fayetteville Manlius Minoa

6

LEARNING CENTER

Your first yoga class at The Spring

is always free!

The Spring

200 Brooklea Drive, Fayetteville Call 315.637.7778, ex. 102,

for information-- or visit us in our Emporium!

Bring this coupon for your free class!

Sometimes, selling more means saying less. If your small business is attracting good prospects, but you keep hearing “no thanks,” it may be time to do a little less “selling” and a little more listening. Take time to learn as much as you can about why your customers are coming to you. Ask questions, and listen carefully to the answers. Gather information on past problems

and find out what’s working for them, what’s not and what they are really looking for that your business can provide. Armed with this information, your business can offer the solu-tions or benefits the customer is seeking. Do they merely want a wrench? Or do they need one for a very specific purpose such as making adjustments on an Ital-ian-made bicycle? It could be a big difference. Your task is to help customers explore their options and select the right action to achieve their goals. Your small business will gain customer trust by listening, not rambling endlessly about what you offer. Results are what customers care about the most. If you provide results, you gain their business.

Once you’ve listened attentively, you have the information you need to create an urgency to act that is based on the cli-ent’s needs, not yours. No need to push. Just use your knowl-edge to understand the customer’s own urgency. That’s why they are talking to you in the first place. To make more sales, you must keep the process in motion by establishing with the prospect what action will happen next. It may be a meeting or follow-up phone call, but it needs to be something. In the process, try to identify a consequence the customer will suffer if they don’t buy from you. In all cases, you need to reach the decision-maker. Others may be too concerned with trying to “not be wrong.” Find someone who is motivated to accelerate the buying process. Do whatever you can to raise the comfort level of buying from you. One good way is to give them a way out with a satisfac-tion guarantee. Customer satisfaction is crucial to a small business. For more help, contact SCORE "Counselors to America's Small Business." SCORE is a nonprofit organization of more than 10,500 volunteer business counselors who provide free, confi-dential business counseling and mentoring to small business owners. Call 315-471-9393 X245 or visit the Syracuse chapter of SCORE at www.syracusescore.org.

Listen to What Your Customers Want Compliments of SCORE

Counselors to America’s Small Business

Tell us what good things you have been up to so

that it may be featured in the “Hats Off” section of the Chamber Happenings Newsletter.

Simply email your information to GreaterManlius@windstream. net

“Toot Your Own Horn” and Be Featured in the Hats Off Column Jennifer Goetz DVM

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Building Community Together . . . . Fayetteville Manlius Minoa

COMMUNITY CORNER

If you have an ad, member event, or business announcement that you

would like listed in

CHAMBER HAPPENINGS

please email Donna Goyette at dgoyette@twcny.rr.com.

All articles must be received by the 20th of the month.

Al Stirpe working to expand the Chenango-Madison Bounty program into Onondaga County Program aims to increase farmers’ earnings, benefit residents and support the local economy

Assemblyman Al Stirpe (D-North Syracuse) wants to make fresh, locally grown food more readily available in Onondaga

County. Stirpe is working to expand the Chenango-Madison Bounty program into Onondaga County. The Bounty program, which was started in Chenango County in 2007 and expanded to Madison County last year, allows Central New Yorkers to buy locally produced foods directly from local farmers and processors.

“Expanding the Chenango-Madison Bounty program into Onondaga County would increase farmers’ profits, strengthen our local economy and provide easy access to affordable, fresh and healthy food to all residents,” Stirpe said. “Farming is the backbone of Central New York. It’s vital that we support local farmers, because if Central New York farms succeed, Central New York suc-ceeds.”

Stirpe will host two meetings to discuss the effort to expand the Bounty program into Onondaga County. One meeting is directed toward farmers and the other toward residents. However, both meetings are open to anyone who is interested. Also attend-ing the meetings will be representatives from the Bounty program.

Phil Metzger, Resource Conservation and Development Project Coordinator with the USDA Natural Resource Conservation Service, helped design the original Bounty program in Chenango County along with the Chenango County Cooperative Extension, the Chenango Agricultural Development Council and local farmers.

“Bounty was started and expanded because we felt that the people of Central New York deserved to enjoy fresh, local foods grown right here in our own rural communities. We saw this as a great way to provide a local marketing opportunity to our farmers and processors,” said Metzger, who now serves on the Chenango-Madison Bounty Advisory Committee. “We look forward to working with Assemblyman Stirpe on exploring an expansion of the Bounty program into Onondaga County.”

The Bounty program was expanded into Madison County in June 2008 under the leadership of Becca Jablonski, Agricultural Economic Development Specialist for Madison County.

“We are very excited that Assemblyman Stirpe is interested in the Bounty project. Chenango-Madison Bounty works with almost ninety farms and processors in Central New York and offers over seven hundred locally grown, high quality, affordable prod-ucts to individuals throughout the region,” Jablonski said. “It is a fantastic opportunity to maintain the vibrancy of our agricultural economy, at the same time offering healthy, high quality, locally grown food to all citizens throughout Central New York.”

Jean Tyler, Grazing Specialist with Onondaga County Soil and Water, is also working on the Bounty expansion. “When con-sumers buy locally grown foods, they benefit from high quality, fresh food and the farmer benefits from selling more products,” Tyler said.

“The Bounty program provides a direct link between farmers and consumers,” said Steve Holzbaur, a consultant who helped design the initial Bounty program in Chenango County. “Typical food chains have multiple layers of middlemen increasing the final price of the product. The Bounty program has just one, benefiting the producer and the consumer.”

“Eating locally grown and locally produced food is not only healthy, but it’s also good for the environment and good for the economy. I look forward to hearing input from residents and farmers on this and I’m hoping we’ll be able to successfully expand the Bounty program into Onondaga County,” Stirpe concluded.

To learn more about the Bounty program, visit www.cnybounty.com.

The deadline for the December newsletter is November 20th, 2009

Please have your information submitted by that date in order to be included.

MISSION Our goal is to serve the local community by promoting and encouraging business growth and developments within the Town of Manlius, while at the same time supporting those civic and cultural programs which enhance our lives.

We hope to increase public awareness of the many fine products and services and promote the advantages of living and shopping in Manlius.

Our members are an integral part of this com-munity, and we share your desire to preserve and enhance the image and integrity of the Greater Manlius area. We invite businesses and individuals to join with us to accomplish these goals.

2009 Directors Heather Graham Jeannine Masucci

Marc Baum

2010 Directors Judy Dardzinski Maria Dawson Renee Dellas

2011 Directors

John P. Goodman Kim Kutzer

Mike Skeele

President Barbara Barnell

682-2934 1st Vice President

Cheryl Schotz 682-9500 x129

2nd Vice President Rob Richardson

682-4800 Secretary

Donna Goyette 637-9092

Treasurer Mary Dunaway

682-2541 Past President

Jeff Solomon 682-5146

BOARD OF DIRECTORS

3 0 5 E . S E N E C A S T . M A N L I U S , N Y 1 3 1 0 4

P H O N E : 3 1 5 - 6 8 2 - 7 4 0 0 F A X : 3 1 5 - 6 8 2 - 5 6 5 5

E M A I L : G R E A T E R M A N L I U S@ W I N D S T R E A M . N E T

W E B S I T E : M A N L I U S C H A M B E R . C O M G A R Y W H I T T A K E R ,

O F F I C E A D M I N I S T R A T O R

OFFICE HOURS MONDAY - FRIDAY 9:00 AM - 1:00 PM

Fayetteville Manlius Minoa

Inspired by the Past . . . Building for the Future