November 12, 2002finfix.org/proof/ADDL/ARDEC Solution Overview.doc · Web viewObserve & Review operations process. Produce report outlining results Access to personnel & facilities

71 South Orange Avenue Suite 440 South Orange, New Jersey 07079-3009Phone 973-761-1860 Fax 973-761-1847 www.Discover-IT.com

ARDEC Solution Overview

Project: ARDEC Engineer Performance Project

Objective: Overview of DiscoverIT Pro/E Training Solution

Solution Components: Needs AssessmentCADTRAIN computer based training and evaluationPro/E Instructor-led Training Classes

Agenda:A. Introduction – ARDEC Attendees & DiscoverIT Team

B. DiscoverIT Overview

C. Solution Overview

a. Needs Assessment

b. CADTRAIN

c. Instructor-led Classes

d. Results Tracking

D. Implementation Plan

E. Schedule Start Date

Attendees:

ARDECBob Dombroski, Chief ARDEC Modeling & Simulation Sr.

Advisory Group (#5)Angelo Castellano, ChiefAndrea PastuckNick GravinaJeffrey Hart, Mechanical EngineerSylvester BryantJan LuceJoe ShiposhElaine Selznick

DiscoverITVeronica WilliamsTara SpatesRobin Rokisky Dave Cohen Garry HoffmanVictor Nassar (by phone?)Dave Krygowski (by phone?)

STANDARD DISCLAIMER STATEMENT: Please note that this material is submitted to Picatinny Arsenal and is to be used exclusively for evaluation of, and subsequent services by DiscoverIT, and for no other purpose whatsoever. This material may be copied or reproduced without the consent of DiscoverIT solely for evaluation by the Picatinny Arsenal evaluation team. Consent is given for these materials to be retained by Picatinny Arsenal and used solely for the purpose for which this material is provided. DiscoverIT is a registered trademark and service mark of ACT, Inc.

DiscoverIT Solution for ARDECPage 1 of 18

This document includes the following items:1. Overview of DiscoverIT Solution.........................................page 12. Implementation Plan (in chart form)....................................pages 2 – 53. CADTRAIN Pricing................................................................pages 6 – 7 4. Overview of Assessment Process.......................................page 85. Biography of Lead Assessment Manager...........................page 96. Biography of Project Manager, Project Coordinator

and Assessment Analysts....................................................page 10 - 14

ACT Inc. MOBIS GSA Advantage Catalog attached.

DiscoverITTM Solution for ARDEC



• Needs Assessment • Custom Program• CADTRAIN• Instructor Led• Flexible & Attractive Price• MOBIS & DIT Price Schedule

Pro/ETraining

DiscoverITTM Solution for ARDECService/Product Category Team

MembersTargeted

DateResources Required

EstimatedCost

Needs Assessment John Sulak

ARDEC Engineers

Robin Rokisky

ARDEC Mgmt.

OPTION ONE – Mini Assessment ● Conduct Preliminary Assessment TBD $10,000

Meet with executive management Meet with Engineer managers Meet with engineers Observe & Review operations

process Develop preliminary definition of

Process, Flow & Fit Produce report outlining

comprehensive assessment

Access to personnel & facilities for 3 days

● Conduct Systematic Assessment TBD ►Process ►Flow ►Fit ● Conduct Systemic Assessment TBD ►Root Cause ● Deliver Performance Improvement

SolutionsTBD

OPTION TWO – Focus Group $10,000 ● Conduct Focus Groups with designates

Meet with supervisors and engineers selected by executive management

Observe & Review operations process

Produce report outlining results

Access to personnel & facilities for 3 days

OPTION THREE – Questionnaire $10,000 Develop Questionnaire

(concepts, flow, presentation) Determine groups and times for

distribution Collect responses Compile Results Analyze and Assess results Prepare report

Access to personnel for conference call

$300 per student




MembersTargeted


EstimatedCost

Custom Program ● CADTRAIN COACH/LMS Dave

CohenARDEC

Engineers$1,500 per

user1 ►Connect Dombroski with UDLP &

Raytheon ►Deliver & install COACH/LMS

Determine the number of assigned users

Confirm systems configuration Order COACH/LMS product Schedule installation with IT staff Install COACH/LMS

Configurations of existing computers and network

►Perform baseline Pro/E Assessment Assign individual users to take

assessment Review results of assessment Identify topics for additional

training

● Instructor-led BusinessPartners

Elaine Selznick

$2,600 per student

per class1

►Identify course topics with Bob Dombroski

►Identify course topics with Elaine & Unit Managers

ARDEC Mgmt.

►Define courseware requirements ARDEC Engineers

Match identified topics to existing courseware

Identify additional topics, if any

►Select or develop courseware Garry Hoffman

Identify existing courseware that fits defined requirements

Validate development and delivery of custom courseware

Select courseware Order courseware, as needed

1 See DiscoverIT Training for Picatinny - 3-1-04.docSTANDARD DISCLAIMER STATEMENT: Please note that this material is submitted to Picatinny Arsenal and is to be used exclusively for evaluation of, and subsequent services by DiscoverIT, and for no other purpose whatsoever. This material may be copied or reproduced without the consent of DiscoverIT solely for evaluation by the Picatinny Arsenal evaluation team. Consent is given for these materials to be retained by Picatinny Arsenal and used solely for the purpose for which this material is provided. DiscoverIT is a registered trademark and service mark of ACT, Inc.



MembersTargeted


EstimatedCost

Awareness Tara Spates

Elaine Selznick

1 hour per class

included ● Catalog development

Develop course descriptions with appropriate parameters

Construct schedule with ARDEC and customers

Deliver information to ARDEC, instructors and other stakeholders

Monitor registrants, schedule ● Identify & develop other info pieces

Design and produce other informational & promo pieces

Determine what information will be distributed to whom

● Disseminate materials Prepare or update distribution

list Produce and package materials

to be distributed ● Follow-up

Confirm receipt of materials with appropriate parties (i.e. Unit managers)

Fulfillment Tara Spates

Elaine Selznick

4 hours per class included

● Coordinate class scheduling Monitor class schedules and

registrants Confirm that instructors, course

materials, support materials and classrooms are prepared

● Prepare for delivery (classrooms, students, Unit Mgrs., instructors, etc.)

Get list of registered students Get Unit Manager for each

registrant and credit card info Reconfirm that instructors,

course materials, support STANDARD DISCLAIMER STATEMENT: Please note that this material is submitted to Picatinny Arsenal and is to be used exclusively for evaluation of, and subsequent services by DiscoverIT, and for no other purpose whatsoever. This material may be copied or reproduced without the consent of DiscoverIT solely for evaluation by the Picatinny Arsenal evaluation team. Consent is given for these materials to be retained by Picatinny Arsenal and used solely for the purpose for which this material is provided. DiscoverIT is a registered trademark and service mark of ACT, Inc.



MembersTargeted


EstimatedCost

materials and classrooms are prepared

Send final confirmation to registrants and Unit managers 10 days before class

Prepare credit card payments for processing

● Manage Attendance Get attendee list Match against Registrant List Identify missing students Identify new students Get Unit Manager and credit card

info for students not previously registered

● Process Payments Process credit card payments for

all pre-registered students AND new students

Send payment confirmation to Unit Managers of all paid students

Identify any missing or incomplete payments

Get information necessary to complete payment processing

● Conduct Evaluation Collect all evaluation forms Identify critical issues Compile information from all

evaluation forms Distribute to approved personnel

(instructors, CDSS, ACT assessment)

See DiscoverIT Training for Picatinny - 3-1-04.doc



ACT Inc. Assessment for ARDECACT Inc. offers an assessment process. We follow the AADDIE method: Assess, Analyze, Design, Development, Implement, Evaluate. This is necessary because you can’t impose the technology and improve the use of technology without understanding process, flow and fit.

First we will do a systematic assessment (current – desired):

Process is how the information and the data that you need to get you from where you are to where you want to be, works. Need to graphically identify the pattern of where you are, to where you want to be.

We look at the human process and the technical process. Must also look at environmental factors. While this phase of the assessment is going on you look at opportunities for improvement.

Flow is where it moves within the organization and touches others that are outside. This is the operational side. For example, if they’re using Pro/E to design weapons, they need to think about designers, manufacturers and soldiers in the field. This is the value chain. May include financial chain, supply chain, etc. The manufacturer may want to see design in a CAD format; does he use the same CAD system?

Fit is where you’re aligned with the outcome that you desire. Once the fit is defined, we will define interventions (i.e. red dots on the visuals).

The last step is the systemic assessment (how to move from current – desired):

Root cause is where we can really address the design of the improvements.

The end result is a set of performance improvement solutions that are viable, affordable and can be implemented with documented metrics for evaluation and change along the way. This gives you more control over the outcome and your investment as more information is available.

ImplementationThe purpose of the assessment is to determine the readiness of ARDEC engineers to perform their jobs in the existing working environment. Since this is not known, it is not possible to determine the total cost of the assessment process until it is well underway. We believe, however, that we can gauge the time and cost to conduct this process after a 3 – 5 day preliminary assessment. This will involve our certified performance coach, Robin Rokisky, working at your site to understand the overall processes and functions performed by ARDEC engineers. The estimated cost of the preliminary assessment, based on Federal Supply schedule, is $0000 to $00000. After the conclusion of the preliminary assessment, a report will be prepared that outlines the recommended process for conducting the complete assessment as well as the estimated cost.

A cost estimate for the entire assessment will be provided at the conclusion of the preliminary assessment.STANDARD DISCLAIMER STATEMENT: Please note that this material is submitted to Picatinny Arsenal and is to be used exclusively for evaluation of, and subsequent services by DiscoverIT, and for no other purpose whatsoever. This material may be copied or reproduced without the consent of DiscoverIT solely for evaluation by the Picatinny Arsenal evaluation team. Consent is given for these materials to be retained by Picatinny Arsenal and used solely for the purpose for which this material is provided. DiscoverIT is a registered trademark and service mark of ACT, Inc.


DiscoverIT Team

People and Business Partners

Lead Assessment Manager Robin Rokisky

Project Coordinator Tara Spates

COACH/LMS CADTRAIN

Instructors Business Partners1 (18 instructors)

Military Engineering Consultant John Sulak 2

Notes: 1. Business Partners are kept confidential for competitive reasons and will be revealed upon request.2. Subject to Availability.



Lead Assessment Manager

Robin Seaton RokiskyIntroduction and Biography

Robin S. Rokisky, CPT, is a Principal of Seaton Delta Consulting, an Ohio-based firm dedicated to providing world-class performance solutions for today’s business problems. Mrs. Rokisky has helped organizations and individuals achieve measurable results in business information technology (IT) investments, as well as in Team and personal effectiveness for over two decades.

Robin recently achieved the highly sought-after and internationally recognized designation of Certified Performance Technologist. This award was based on national peer review and attestations of demonstrated competence for over 10 years, providing measurable results on projects such as cross-enterprise/cultures IT integration; establishing innovation teams and related processes; improving customer service ability and re-alignment of IT support organizations; and leadership development resulting in substantial business growth. She holds five additional performance related Certifications, including one from Yale in Team Performance Leadership.

Robin started her career in IT as a “crossover recruit” into the computer systems world back in the 1970’s. Pulled from a process engineering / sales group, she was given the mission of ensuring installation through education and support on an international scale for new online computing systems across three divisions of an engineered products company. The daughter of a career Air Force pilot, her unique combination of skills in cross-cultural communication, change, and disciplined project management allowed her an opportunity to facilitate technology, people, and business integration successes; and build bridges between her “internal clients” and then disparate equipment, telephony, and software vendors.

Subsequently “growing up” corporate ladders of manufacturing, service and legal organizations through assignments spanning: distributed systems analysis/design/programming; user education/training; information center/help desk startup and management; strategic planning; cross-platform vendor management; outsourced services; technical event/conference management; and even regulatory compliance. Progressively assuming responsibility at Management and Director levels, Robin evolved her skills in all aspects of value-add IT integration that span mainframe to mini; PC to networks; and wireless to web-portal technologies. Additionally, she has quite purposefully developed what are traditionally termed “soft skills” relating to human performance at both an individual and organizational level – resulting in an ability to rapidly identify and break down barriers to success both systematically and systemically.

Robin’s cross-industry Clients include small and medium growth businesses, as well as larger perhaps better-known Clients such as Highlights for Children, HospiceCare, The Plain Dealer, Thompson Hine & Flory LLP, Society (KeyCorp) Bank, Stroh’s, The Davey Tree Expert Company, and the Visiting Nurse Association, to name a few. Clients continue to highly commend her unique combination of expertise in enterprise systems assessment, custom performance solution design, and skillful education-coaching for performance “resolution” through change.

Mrs. Rokisky is known for her motivational and organized approach to achieving objectives; has authored published articles and whitepapers; been featured in video productions; and has spoken with hundreds of people on subjects ranging from innovation and process performance – to achieving value-add return on technology investments.

Mrs. Rokisky is an elected lifetime member of the International Who’s Who in Business, served as adjunct instructor at Kent State University; and is a member of ASTD, ISPI, NOHIMMS, PMI, as well as IMC professional societies. She serves on the Boards of the Medina Business Institute and NEO-ISPI, as well as Board-established committees for SME of Cleveland. Robin was a two-term elected Trustee for the historical Village of Zoar, and is a Founding Member of the US Women’s Chamber of Commerce. She has served as Speaker, Keynote, and Panel Session Chair at a number of industry conferences including the health care industry’s AOA and technology industry’s COMDEX events – where she was a tenured judge for the international “Windows World Open” sponsored by Microsoft and Computerworld.



Project Coordinator – Tara Spates

Tara Spates

WORK EXPERIENCE

July 03 – Present COMMUNITY EMPOWERMENT ORGANIZATION, INC., Jersey City, NJDirector Assistant / Computer& Language Arts InstructorResponsibilities include: I instruct students on Microsoft Office XP, help to increase their typing skills, instruct in business soft skills, tutor elementary students in language arts, write and submit funding grants, prepare correspondence to local government officials, corporations and other non-profit agencies. I attend monthly meetings with other non-profits to assess future partnerships. I also research the internet for funding opportunities and compile all necessary reporting in Excel to comply with grant requirements.

May 03 – Present ABSOLUTE COMPUTER TECHNOLOGIES, INC., South Orange, NJExecutive Assistant/Admin. Manager (consultant)Responsibilities include: Type correspondence, prepare travel arrangements, prepare verbal and written communications with all levels of clients, handle filing and mailings, screen incoming and outgoing calls, prepare marketing packages for presentations, prepare analysis of financial data, manage Amazon sales of company materials, research the internet for governmental business and additional funding and manage the office while CEO travel extensively on business trips. Manage scheduling of training and events, and coordinate update of training materials. I also train new hires on computer applications.

Jan. 00 - Feb. 03 ALLIANCE CAPITAL, Secaucus, NJ529 Implementation/Relationship ManagerResponsibilities include: Conducted conference calls between Financial Advisors and Plan Sponsors to explain our enrollment process for the 529 collegeboundfund program. Set up sponsor logos on our website to distinguish the various sites. Distributed marketing materials and set up on-site meetings for potential enrollees. Kept accurate records of the conversations and documented any issues that arise. Managed 2 enrollment coordinators and made sure their workflow is accurate and consistent. Monitored time and issues within the group. Made sure items were sent out correctly and in a timely fashion. Maintained positive relationships for over 300 accounts. Created weekly status reports for upper management.

Communication Marketing AssociateResponsibilities include: Built rapport with brokers and plan sponsors to allow for successful 529 business opportunities. Handled multiply 529 collegeboundfund plans; maintained over 100 plans and provided e-mail communications to each client pertaining to their marketing campaign. Contacted brokers and plan sponsors to set up enrollment meetings and provided marketing materials in a timely fashion. Maintained a complex database that incorporates the flow of the entire campaign for upper management’s viewing. I also managed an Enrollment Specialist and handled all inquires or issues.

Proposal SpecialistResponsibilities include: Reviewed 401(k) proposal requests, created daily proposals for Plus, Link, Collegebound and Bernstein platforms, inputted new broker leads, managed the distribution of weekly reports, prepared ad-hoc functions/reports for the internal wholesalers and assisted other executive personnel as needed with financial summary reports, as well as provided broker dealers with their quarterly assets per retirement fund



Tara Spatesaccount.

Jan. 99 - Dec. 99 DRESDNER ROBIN, Jersey City, NJ Executive Assistant/Office ManagerResponsibilities included: Assisted in creating a purchase order system that reduced the billing process time by 30%, obtained new vendors for multiple office services that saved the company 40% in administrative costs, handled all company benefits, interviewed incoming administrative personnel, produced proposals, handled attendance, typed correspondence, liaison between employees and executives, handled production of reports, coordinated external audits, managed support staff employees, as well as a $70,000 administrative budget.

July 95 - Nov. 98 AMERICAN INTERNATIONAL GROUP, New York, NYSenior Administrative Assistant/Marketing CoordinatorResponsibilities included: Maintained a $52,000 creative budget, handled all negotiations with outside vendors, created marketing materials using QuarkXpress and PhotoShop-saving the department 50% in external creative costs, handled all print checks at various vendor locations, supervised all temporary staff, prepared all correspondence for the Assistant Vice President, handled all incoming telephone calls, maintained inventory and traveled to various field offices to insure the necessity of the marketing materials.

July 89 - July 95 PRUDENTIAL INSURANCE COMPANY, Newark, NJAdministrative AssistantResponsibilities included: Organized quarterly seminars for outside vendors in various locations, setup hotel rooms, created logistics for meetings and extracurricular activities for spouses and children, prepared manual for attendees and work with Executives to maintain the budget on each seminar, typed correspondence, handled all incoming calls, as well as the mail, researched data on Bloomberg and the Internet, prepared spreadsheets on the compliance rate of traders, reviewed new prospectuses and traveled on yearly trade shows.

EDUCATION1984 - 1988 James J. Ferris High School - Majored in Academics1988 - 1989 Roberts-Walsh Business School - Certificate in Word Processing1990 - 1993 Jersey City State College, Major: Business Administration 1993 - 1994 Audrey-Cohen College, New York - Major: Business Administration

SOFTWARE SKILLSUnitrac Excel WordPerfect 5.0 QuarkXpressLotus Notes Lotus 1-2-3 Word Type 60wpmPhotoShop PowerPoint Internet Adobe AcrobatOutlook ACT MS Outlook Publisher



Page 2

ABOUT CADTRAIN

DiscoverIT ‘s parent company, ACT Inc., has entered into an agreement with CADTRAIN to deliver computer network enabled, self-paced training and assessment products to Picatinny Arsenal.

Self-paced training and assessment have reduced costs and increased the effectiveness of training for many of our clients. Motorola, Siemens and Cingular are a few of DiscoverIT ‘s customers who have benefited from our computer based training products. Studies have shown that “e-learning can yield a budget savings of 40 to 50 percent2” and “return on Investment (ROI) truly become evident when companies see a real difference in business quality and productivity3”. To meet the needs of Picatinny Arsenal, DiscoverIT, like PTC4 (see Appendix B), has entered into an agreement with CADTRAIN to deliver their COACH (Cadtrain On-line Assistant) Curriculum for Pro/ENGINEER, or COACH for Pro/E, and COACH Learning Management System (COACH/LMS) products to your Pro/E users. More than 1,000 companies worldwide use COACH as an integral part of their training and support strategy for Pro/E.

COACH for Pro/E. This curriculum5 includes more than 800 hours of learning content and 2,500 individual topics. Accessed through a standard web browser, COACH Pro/E can be delivered through the Picatinny Arsenal internal network to offer users the right education with the right media at the right time. Users can learn new skills as needed and immediately apply them to real projects and situations. COACH for Pro/E delivers interactive examples and hands-on exercises to reinforce learning. DiscoverIT can now offer a blended environment of classroom training, e-learning tools and both formal and informal support.

COACH/LMS. This Learning Management System (LMS) for Pro/E provides full-featured training, assessment and tracking to help manage and improve user proficiency. This system offers the most comprehensive set of tools available to enable Picatinny Arrsenal to capture critical information, validate training and calculate the return on investment on your training dollar. After a review of your requirements, COACH/LMS will be tailored expressly for Picatinny Arsenal, establishing a skills matrix for each user to identify the specific training modules that are needed for job performance. As training takes place, COACH/LMS provides adaptive content and comprehensive assessments and continual feedback to ensure that users learn what they need to know.

COACH products can be used to complement instructor-led training, both before and after implementing a course, allowing Picatinny Arsenal to reinforce user training and leverage your investment. Reports that show the results of each user’s progress can be generated from COACH/LMS and also can be exported into Excel templates designed for Picatinny Arsenal.

2 “How to study smart: Implementing e-Learning for Pro/ENGINEER” by Dave Cohen, The Pro/E magazine, January/February 2002 issue3 Ibid.4 CADTRAIN’s COAch Curriculum now available from PTC, press release, http://www.cadtrain.com/News/press_7_31_01.html & PTC now offers CADTRAIN’s COAch as part of growing Web-based training curriculum http://www.ptc.com/company/news/press/releases/20010618cadtrain.htm 5 For a description of courses see the document entitled coach_wildfire_curriculum.pdf (enclosed).STANDARD DISCLAIMER STATEMENT: Please note that this material is submitted to Picatinny Arsenal and is to be used exclusively for evaluation of, and subsequent services by DiscoverIT, and for no other purpose whatsoever. This material may be copied or reproduced without the consent of DiscoverIT solely for evaluation by the Picatinny Arsenal evaluation team. Consent is given for these materials to be retained by Picatinny Arsenal and used solely for the purpose for which this material is provided. DiscoverIT is a registered trademark and service mark of ACT, Inc.


http://www.ptc.com/company/news/press/releases/20010618cadtrain.htm

http://www.cadtrain.com/News/press_7_31_01.html

ABOUT BUSINESS PARTNERS

We have also evaluated numerous Pro/E instructors, including all PTC authorized training Partners, and established business relationships with a select group of companies. We are working with these companies to deliver Pro/E training to Picatinny Arsenal. To protect the confidentiality of these companies their names are only provided upon request.



Military Engineering Consultant (as available)

John Sulak

Experience Category YearsProficiency Level

(Expert, High, Proficient)Training 25 ExpertMultimedia 10 ProficientProgramming & Development 15 ProficientProject Management 25 Expert

John Sulak

Director - Information SystemsProven ability to lead all elements of implementation projects on client sites, and to deliver prudent enterprise solutions and customer information systems for utilities, healthcare, and financial services. Skilled in team building and directing IT and business professionals in analysis, programming, QA, infrastructure, architecture, training, operational readiness, and change control. Technical vision and successfully leading through change. Business development: RFPs, proposals, solution strategy, and product positioning.

Experience

SPL WORLDGROUP, Morristown, NJ 2002-2003SPL designs, builds, and implements the PeopleSoft Customer Information System (CIS).Project Director Led project to define and implement deregulation functionality for Philadelphia Gas Works

(PGW). Successfully led introduction of PeopleSoft CIS application into financial services industry. Built and led multi-national teams of 12 business analysts, for a $4M CIS feasibility/requirements

study at a Fortune 500 credit card client. Defined and negotiated Statement of Work. Led consulting team that analyzed systems and interviewed Subject Matter Experts (SMEs).

Partnered across multiple organizations, planned hosting new CIS applications. Considerations included ASP, VPN, bandwidth, hardware, and middleware.

UNITED HEALTH GROUP (UHG), Somerset, NJ 1997-2001UHG takes 40 million customer service calls, and processes 200 million medical claims annually.Director- Business Analysis, myUHC.com (1998-2001) Built and led business analyst teams in MN and NJ; a QA team; and an automated testing team. Responsibilities included authentication and secure access multiple customer service functions: request identification card; view benefit plan; view claims; view and order prescriptions; find and rate a doctor or hospital; flexible spending account (FSA); and more. Devised and executed a HIPAA compliant strategy to move Customer Service to the Internet. Quickly conceived, recruited, hired, organized, built from scratch, and mentored staff of 15 into

high performance teams. Led gap analysis, and spearheaded creation of a single functionally rich, self-service e-commerce

site for all of medical, dental, vision, pharmacy, and behavior health subscribers and members, despite multiple disparate back-end legacy systems. Integrated with multiple business partners. 24/7 support.



John Sulak

Director- Project Management, Consolidated Customer Service Workstation (CSW) (1997) Recruited to spearhead a floundering customer service desktop project that was 2 years behind schedule. Within 6 months, delivered a consolidated desktop with web-based productivity enhancement

tools that serviced 20% more subscribers and reduced 10,000 customer service representatives to 6,000.

Directed the work of multiple teams in multiple states and time zones. Simplified project processes and introduced the first web-based application to operations in less than six months. Through mapping of business processes at customer service and claims centers, provided several application releases, each providing incremental cost improvements.

Created and led a ‘swat’ team to turnaround failing infrastructure group and deliver on its commitments to enable the CSW rollout. Deployed to desktops across 30 call centers through the company’s first use of Microsoft SMS.

DEZINE HEALTHCARE SOLUTIONS, E. Brunswick, NJ 1996-1997Director - Software Product Development Directed the programming, quality control, production, and shipping departments, in New Jersey and Texas. Managed 25 employees, or half the company. Applications allowed the complete management of the pharmacy, and durable medical equipment businesses, including, inventory tracking (with handheld computer options), ordering, medical and pharmacy claims submission and status tracking, Accounts Receivable, Accounts Payable, and automated letter generation. Established high-speed Internet connectivity. Conceived and deployed an automatic Internet

download/update capability for 5000 customers. Reduced operations and no longer mailed diskettes. Initiated and signed key partnership agreements with Microsoft and Oracle. Directed the completion of many mass-data conversions, and three simultaneous product

development projects. Produced proposals and responses to Requests for Proposals (RFPs), from clients seeking

custom programming. Planned, scheduled, managed and delivered the custom programming to clients

SEVERN TRENT SYSTEMS, Houston, TX 1992-1996Manager - Consulting ProjectsRecruited for international and proposal-writing experience. Build the consulting practice in the US based on the “work management” enterprise software application developed by the parent company in the UK. Today, this practice represents the company’s entire book-of-business. Successfully managed accounts to grow the “work management” business in North America, Produced business case and led the effort to re-engineer the application from a mainframe

COBOL to a graphical user interface using an object-oriented event-driven client-server architecture with a Microsoft Windows 95 look and feel prior to the availability of Windows95.

Introduced the firm to a modern infrastructure: Windows, Oracle, RDBMS, Ethernet, routers, LAN switches, Graphical User Interfaces (GUIs), and the Internet. Established Internet domain. Modernization resulted in decreased IT operating expenses while remaining well under budget.

Participated in startup joint ventures in Mexico and in the Caribbean. Provided strategic product and infrastructure consulting to clients and prospects in the US, UK, Canada, Mexico, and the Caribbean.

Provided architectural guidance to the firms Customer Information System product. Led efforts to respond, submit and present proposals. Generated new business from prospects.



John Sulak

GENERAL ELECTRIC COMPANY, Daytona Beach, FL 1985-1992Systems EngineerAnalyzed client requirements. Architected computer for real-time image generation for commercial and military aircraft flight simulators. Led proposal activity for over $2B in proposals. Initiated the use of new computer architectures, resulting in savings of $150,000 per unit. Created Statements of Work (SOW) and Work Breakdown Structures (WBS), budgets, and

schedules. Led multi-disciplinary teams. Learned GE management practices.

Education And Training

MBA, CRUMMER GRADUATE SCHOOL OF BUSINESS, Rollins College, Winter Park, FLBS, Electrical Engineering, RENSSELAER POLYTECHNIC INSTITUTE, Troy, NY

PeopleSoft Customer Information System (CIS) Implementation trainingSiebel eBusiness Sales and Marketing module training



CADTRAINCOACH/LMS PRICING

COACH/LMS (COACH/Learning Management System)(Includes a subscription to the COACH Full Curriculum)

1-10 Users $15,000

11-25 Users $22,500

26-50 Users $900/user

51-100 Users $850/user

101-500 Users $800/user

Notes: 1. COACH/LMS Pricing is based on # Of User IDs Purchased 2. Annual maintenance is 17% of list price.

ASSESSMENTPRICING

Project price is based on the following factors:

Number of Participants

Number of Processes

Availability of Information

Notes: 1. Rates are based on job categories used from ACT GSA MOBIS Schedule GS-10F-0104P.



GSA MOBIS PRICE LISTContract Number GS-10F-0104P

PRICES/DESCRIPTION OF SERVICES: Prices shown are net, all discounts deducted, and valid for all domestic areas. For SINs issued via hourly/daily rate, uncompensated overtime is not applicable to this contract.

SINs Labor Category GSA PriceHourly Rate

874 -1 874 - 2 - 874 - 7 Subject Matter Expert $ 409.50

874 -1 874 - 2 - 874 - 7 Industry & Business Analyst $ 342.22

874 -1 874 - 2 - 874 - 7 Performance & Process Analyst $ 289.57

874 -1 874 - 2 - 874 - 7 Industry & Business Trainer $ 196.95

874 -1 874 - 2 - 874 - 7 Senior Project Manager $ 220.35

874 -1 874 - 2 - 874 - 7 Senior Management Analyst $ 179.40

874 -1 874 - 2 - 874 - 7 Management Analyst $ 154.05

874 -1 874 - 2 - 874 - 7 Project Manager III $ 170.62

874 -1 874 - 2 - 874 - 7 Project Manager II $ 149.17

874 -1 874 - 2 - 874 - 7 Project Manager I $ 126.75

874 -1 874 - 2 - 874 - 7 Program Manager-Support III $ 163.80

874 -1 874 - 2 - 874 - 7 Program Manager - Creative III $ 175.50

874 -1 874 - 2 - 874 - 7 Program Manager- Support II $ 153.07

874 -1 874 - 2 - 874 - 7 Program Manager - Creative II $ 136.50

874 -1 874 - 2 - 874 - 7 Marketing Manager $ 107.25

874 -1 874 - 2 - 874 - 7 Administrative Assistant IV $ 58.50

874 -1 874 - 2 - 874 - 7 Administrative Assistant III $ 48.75

874 -1 874 - 2 - 874 - 7 Administrative Assistant III $ 43.87

874 -1 874 - 2 - 874 - 7 Administrative Assistant I $ 39.00

Instructor-led Course (1 day):874 - 4 The Five P's of Marketing $3,241.87



Documents

November 12, 2002finfix.org/proof/ADDL/ARDEC Solution Overview.doc · Web viewObserve & Review operations process. Produce report outlining results Access to personnel & facilities