NovaTel…The Next Generation Carrier

Voice Services Overview

The network is the core of your business and our network is built to withstand the most demanding requirements. Designed for tomorrow’s needs, NovaTel’s network is engineered to deliver the highest quality, reliability, and on-demand scalability. This will allow your business to grow faster and operate more efficiently while keeping your data safe and secure.

As a consistent leader in the telecommunications industry for over 15 years, NovaTel is relied upon by application providers, contact centers, carriers and Fortune 500 enterprises across North America, APAC, CALA, and EMEA.

NovaTel provides an extensive range of products, industry know-how, and the eagerness to tackle complex and challenging requirements.

Our engineering and support teams are telecom experts that take great pride in delivering the best customer service. Our team is your team 24x7x365.

NovaTel is creating new and unique ways to serve our customers with dynamic call routing and the ability to add large capacity to ensure the highest quality, scalability and cost effectiveness.

NovaTel’s robust and rigorously-engineered SIP network is geographically diverse, with POPs in major telco data centers in One Wilshire, 60 Hudson, NAP of the Americas, San Antonio, Amsterdam and Hong Kong.

NovaTel is a leading provider of voice services serving a diverse customer base of contact centers, applications providers, telecom carriers, and other voice and data products and services companies.

The NovaTel voice platform is relied on across North America, APAC, CALA and EMEA.

Total Reach

Remove the hassle of toll free provisioning and management with NovaTel’s Total Reach, our simplistic yet comprehensive toll free LCR solution. On average Total Reach cuts toll free origination cost by 30%; while also providing unseen savings of removing the resources dedicated to provisioning and procurement. We have the flexibility to translate and aggregate multiple originations, technologies and PSTN delivery methods into a single trunk via open internet, private network or TDM.

· NovaTel maintains its own Resporg and is recognized within the SMS/800 database.· Total Reach utilizes both SIP and TDM origination to provide access diversity.· Interconnected with multiple Tier 1 carriers for traffic origination.· Total Reach offers redundancy within its carriers and the Novatel infrastructure utilizing POPs inCA, NY, FL and TX.· NovaTel’s platform accommodates g711, g729, and t38 protocols.

NovaTel prides itself on offering customer savings when it comes to toll free services. We provide customer analyses and customized routing plans for the client’s origination patterns. We utilize carrier on net footprints to offer best cost and savings solutions for our customer without sacrificing quality.

Big Voice

Our Big Voice architecture has the capacity to enable virtually any application imaginable. Be it HVSD traffic for political campaigns, customer and emergency notifications, or simply large scale demands. NovaTel is the leading carrier of this type of traffic and has evolved to cope with the growing demands our industry is currently facing.

· Designed for high volume/quality voice delivery using both TDM and SIP· Full redundancy to ensure optimal call completion and network stability· On demand scalability· Domestic and International

Our success is due in part to our least cost and minimal latency routing with network redundancy. Multi carrier relationships allow NovaTel to maintain quality and diverse termination paths for our clients,ensuring customer satisfaction.

Inbound

NovaTel provides DID, toll free and ITFS origination worldwide. We have interconnected with most of the global Tier1 carriers using fully meshed dedicated links to ensure reliable call completion.

US DomesticWe offer extensive coverage to the US 48 and extended areas to meet all of your inbound needs.

· Metered or channel based· Over 10,000 rate centers· CNAM (Caller ID) delivery· Fail over· Scalability· One or Two Way DID Trunks· Take Back & Transfer

InternationalFor customers who operate globally, NovaTel offers extensive international inbound coverage. Leveraging our international wholesale partnerships we can provide origination in over 80 countries.

· DID, ITFS, UIFN and in-country toll free· Flexible routing options· Rapid implementation· Customized networking· Metered or channel based

Outbound

Our outbound services are built to be flexible. Our proprietary LCR platform provides you the ability to maximize your network performance and achieve your budgetary objectives. Whether you’re a startup or a Fortune 500 company we have the network and experience to meet your needs.

· High Velocity Short Duration

· Enterprise and Conversational Traffic

· Carrier Specific Termination

· T38 Fax

· Customized LCR

Network Services

Communications technology can be challenging. Novatel makes it simple. We pay close attention to our customers. Just tell us what you require – we’ll collaborate with you to develop a reliable, secure, and cost effective solution. NovaTel’s broad portfolio of Network Services allows you to enhance your infrastructure, and expand your footprint. As your business needs expand and your industry evolves, NovaTel is here to help reduce costs and improve technology.

Domestic and International Network Services:

Ethernet - Extend your office network across the country or across the globe, or into the cloud. We offer a complete, highly available Ethernet portfolio in increments from 1 Mbps to 10 Gbps, with business continuity and management tools. Our private Ethernet services are highly secure, with world-class performance, allowing you to connect your contact centers, data centers, and business sites to deliver both IP and non-IP traffic securely across a single Ethernet connection.

MPLS/VPN – MPLS lets you segment and prioritize data traffic throughout your network to create the ideal high-performance environment for VoIP, Video, and other bandwidth intensive business applications. Novatel specializes in both International and domestic MPLS.

Private Line and IPLC – Private line services provide excellent data security, dedicated service connections, with high transmission speeds. These services help you maintain a competitive edge with speedy access to time critical information. Communicate with employees and others using streaming video, and other bandwidth intensive applications. Novatel offers: E-1, E-3, T-1, DS-1, DS-3, OC-3, OC-12, OC-48, STM-1, STM-4 and STM-16

Infrastructure Overview

As a carrier relied on by Fortune 500 companies, and the world’s largest application providers and contact centers, NovaTel is an expert in building and maintaining infrastructure. Put NovaTel’s expertise to work for you! NovaTel designs and builds cost effective infrastructure solutions with the highest levels of performanceand quality.

Infrastructure Enhancement As A Service

Virtual Environments

NovaTel developed the concept of Infrastructure Enhancement as a Service. As you outgrow and evolve past your existing equipment and capacity, turn to NovaTel for a fully managed, flexible, Next Gen solution with no Capex. Enhancing your existing infrastructure can reduce your costs and burdens.

As part of this service, NovaTel experts assess your current operational state; provide a roadmap for improving operational performance; and help you build, manage, and operate a consolidated infrastructure aligned with your evolving business and technology needs.

With the addition of NovaTel IQ, our cloud based service, the virtual infrastructure that you need today is at your fingertips. The virtual interfaces can be spun up or down depending on the level of storage and service you need when you need it.

· Stay connected and protected with a cloud built on one of the world’s most reliable and secure networks.

· Reduce your risk and maintain the integrity of data and apps in the cloud with proven security expertise.

· Move beyond one-size-fits-all deployment with more adaptability for different workloads.

· Align support levels to your workloads with consistent service delivery and expert cloud management.

· Gain the agility and responsiveness to implement ideas faster, scale quickly, and drive performance

Data Center

NovaTel’s data centers provide a secure, dedicated environment to colocate your servers, networking, and voice equipment, with a high degree of control, visibility, and the ability to establish duplicate environments for redundancy. Whether you require colocation services or a range of managed hosting or cloud enabled solutions, NovaTel cost-effectively helps you build and manage your environment. As a provider of Data Center services for 10+ years, we provide the know-how, support and flexibility allowing you to focus on your core business. Novatel has network presence in the most interconnected telecom hotels in the nation:

Novatel has network presence in the most interconnected telecom hotels in the nation:

· One Wilshire – The most developed Telecom hotel on the West Coast with unmatched connectivity to APAC markets.

· 60 Hudson – The cornerstone of the East Coast telecom infrastructure with superior connectivity to Europe.

· NAP of the Americas – Verizon’s Flagship facility with a secure and reliable backbone access to 160

carriers globally. The NAP stands as the primary landing port for all of Latin America.

· 100 Taylor San Antonio – NovaTel’s core facility for interconnection to clients and carriers globally

Novatel’s data center services provide you with the following advantages:

· Our data center locations are designed to withstand extreme weather events and prevent unauthorized contacts from accessing your data center space.

· We utilize power management, power monitoring, advanced fire suppression, and HVAC (Heating, Ventilation & Air Conditioning) systems. Novatel data centers are designed to prevent “single points of failure” that can reduce availability of your infrastructure and impact the quality of end-users’ experiences.

· Network Connectivity. Though a carrier with full voice and data offerings, Novatel’s data centers are carrier-neutral. We leverage our geographical diversity to provide customers with failover and redundancy capabilities.

· Customer Support. You can rely on our experience and support team to handle anything from the most routine issues, to the most challenging network upgrades, or migrations. Our team of professionals is here to fully support you.

Global Data Centers

In partnership with Verizon, NovaTel is able to provide space and interconnection in 44 of the world’s leading data center facilities. Increase global reach and improve IT efficiency throughout North America, EMEA, LATAM and APAC. Verizon data centers deliver dedicated hosting, colocation, cloud and IT infrastructure solutions.

NovaTel’s data centers provide a secure, dedicated environment to co-locate your servers, networking, and voice equipment, with a high degree of control, visibility, and the ability to establish duplicate environments for redundancy. Whether you require colocation services or a range of managed hosting or cloud enabled solutions, NovaTel cost-effectively helps you build and manage your environment. As a provider of Data Center services for 10+ years, we provide the know-how, support and flexibility allowing you to focus on your core business.

Novatel has co-location space in the most interconnected telecom hotels in the nation:

· One Wilshire – The most developed Telecom hotel on the West Coast with unmatched connectivity to APAC markets.

· 60 Hudson – The cornerstone of the East Coast telecom infrastructure with superior connectivity to Europe.

· NAP of the Americas – Verizon’s Flagship facility with a secure and reliable backbone access to 160

carriers globally. The NAP stands as the primary landing port for all of Latin America.

· 100 Taylor San Antonio – NovaTel’s core facility for interconnection to clients and carriers globally

Novatel has co-location space in the most interconnected telecom hotels in the nation:

· Our data center locations are designed to withstand extreme weather events and prevent unauthorized contacts from accessing your data center space.

· We utilize power management, power monitoring, advanced fire suppression, and HVAC (Heating, Ventilation & Air Conditioning) systems. Novatel data centers are designed to prevent “single points of failure” that can reduce availability of your infrastructure and impact the quality of end-users’ experiences.

· Network Connectivity. Though a carrier with full voice and data offerings, Novatel’s data centers are carrier-neutral. We leverage our geographical diversity to provide customers with failover and redundancy capabilities.

· Customer Support. You can rely on our experience and support team to handle anything from the most routine issues, to the most challenging network upgrades, or migrations. Our team of professionals is here to fully support you.

Industry Solutions

Application Providers are growing so rapidly and they need a partner that can keep up. NovaTel’s instant port scalable network and robust Ethernet fabric can support the most demanding requirements. The biggest names in the business depend on us today and we have already planned for their needs tomorrow.

For the Critical Service Provider reliability is essential, whether its emergency alerts, customer notifications or political messages. CSPs need burstable capacity at their fingertips. NovaTel’s Big Voice network can handle the most demanding High Velocity Short Duration needs.

NovaTel has been a trusted partner to contact centers and BPOs around the world since our inception. NovaTel uses a combination of innovation, experience and our resources to collaborate and solve some of the most complex challenges facing contact centers today. Through TDM, SIP, MPLS, and other technologies we drive business solutions.

We currently handle the most demanding and intense telecom customers. Enterprises also depend on the cost effective and next generation communication solutions provided by us; our team experts are here to help whether you are just starting up or are well established Fortune 500 Company.

For fifteen years NovaTel has cultivated bilateral relationships with top carriers all over the world, which allows us to provide unprecedented flexibility and quality of service. As both a carrier and full service provider, we understand the complexities faced in the industry as well as the overwhelming need to keep your operational cost manageable.

Application Provider

Critical Service Providers

Contact Center / Bpo

Enterprise

Carrier

www. novatelnetworks.com

o 210.698.8005f 210.349.7562

11550 IH 10 W. Suite 110 · San Antonio, TX 78230