Enabling Productivity, Innovation, & SimplificationRobert Weltevreden

Head of Novartis Business Services (NBS) and member of the Novartis Executive Committee

Novartis Business Services

What is Novartis Business Services?

NBS Consulting Finance Operations IT

HR Solutions Procurement Real Estate & Facility Services

Network of internal specialists

providing high quality commercial,

medical, clinical, legal and

consulting services and solutions.

Delivers financial reporting and

accounting services, financial

compliance and process expertise.

Provider of IT services, and

technologies, and enabling the digital

transformation for the enterprise.

Provides HR solutions ranging from

learning, recruitment, rewards, HR

administration to payroll.

Helps improve profitability through

sustainable spend reduction and

demand management while ensuring

compliance related to purchases.

Provides physical workspace and

optimizes real estate portfolio to

deliver cost reduction and positive

environmental impact, and manages

Health & Safety for the company.

NBS Update | June 2020 | Robert Weltevreden2

Where are NBS associates?

NBS Update | June 2020 | Robert Weltevreden3

10,000+ Associates with 9000+ associates in the following 10 countries

(includes 5 NGSCs):NGSCs (71%)

Hyderabad

Dublin

38%

14% Prague

Mexico City7%

7%

Kuala Lumpur4%

71%

15%

7%

3%

2%2%

China

Brazil

Germany

USA

Switzerland

+ approx. 17000 externals

NBS Update | June 2020 | Robert Weltevreden

“Integrated solutions”, disruptive

innovation via NBS X, digitally

enabled productivity platform for

NVS, industry-leading

enterprise transformation engine

Simplified, “integrated services” at

optimized cost and quality with focus

on productivity and “commercial

grade” employee experience

Domain driven, professionally run

services delivered from shared global

service centers

Piecemeal offshoring / outsourcing to

resource centers (by function, country,

or workload)2nd Gen

3rd Gen

4th Gen

1st Gen

4

2019

2020

What is our Aspiration? Enabling reimagining of medicine for patients

through productivity, innovation, and simplification.

NBS remains on track to become a 4th generation, industry-leading enterprise transformation engine

How are we moving from 2nd Gen to 3rd Gen?

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Creating a quality people experience

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108k people

helping to

reimagine

medicine Services

and

feedback

User

The game is all about maximizing experience and working together to make it happen

Service Design and Process Excellence

NBS

Prioritizing & Improving Operational domains

Providing integrated services and solutions

through end-to-end processes

NBS Consulting

Finance Operations

HR Solutions

Procurement

Real Estate &

Facility Services

IT

Continuous

improvement

cycle, driven by

user feedback,

data and

operational

excellence

Service portal

• Outside-in

design

• Unified

catalog

• Knowledge

base

• Service &

process

measurement

• Chatbot

People

experience

team

ACTalya – how a virtual assistant drives sales effectiveness

ACTalya – making sales teams more

efficient with advanced analytics & AI

NBS Update | June 2020 | Robert Weltevreden7

AI-driven assistant helps optimize

physician engagement with a suite of

personal and intelligence data-driven tools

Supporting 5,000 sales professionals in

our top 11 countries

Expansion plans of 12,000 sales

professionals by end of 2020

What will push us to 4th Gen?

NBS Update | June 2020 | Robert Weltevreden8

NBS X: A Start-Up ‘edge’ organization

PURPOSE

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PORTFOLIO

Disruption Candidates:

• Mega problems • Biggest Opportunities

Eco-system Input:

• Innovators • Big Tech

• Consulting Partners

Validation:

• $50m NPV • Part of domain strategic agenda

Disruptors

Creators,

Integrators

Innovators

PEOPLE

SO

LU

TIO

N

PARTNERSPORTFOLIO

Explore, introduce and develop disruptive innovation to deliver 10X business impact and pivot us to 4th Gen

Buying Engine: A push towards smart buying

10

The Buying Engine is Novartis’ internal AI-driven state-of-the-art buying platform

What will the world of smart buying look like?

Simplify the overall buying experience

Provide transparency in the buying process

Enable informed decision making

Centralized and integrated data capability to enable users

to search, browse, compare and purchase products

Improve the buying experience with an intuitive,

one-stop shop for all purchase requirements

Transparent, accurate and actionable insights to support

future buying decisions and end-to-end planning

Use

rP

roc

ure

me

nt

NBS Update | June 2020 | Robert Weltevreden

What will NBS as a 4th Gen business services network look like?

M&A

Integration

We will become the leaders in productivity and business value generation

NBS Update | June 2020 | Robert Weltevreden11

Let’s talk and stay connected.

NBS Update | June 2020 | Robert Weltevreden12