Nova Scotia Motor Vehicle Insurance Appraisers PRE-DRAFT · The Motor Vehicle Insurance Appraiser trade in Nova Scotia means to: Appraise an automobile or other vehicle damage to

Nova Scotia Motor Vehicle

Insurance Appraisers PRE-DRAFT

2017 OCCUPATIONAL ANALYSIS

Industry Advisory Steering Committee

• Dennis Burke - President of AIAA of NS, Regional Manager of Canavans Insurance Appraisals

• Dan MacNamara- Unit Manager for Intact Insurance Claims

• Brandon Roy- Product Specialist of Axalta Coating Systems

• Larry James- Owner / Operator of FixAuto New Glasgow

Industry Advisory Steering Committee Partners

• Shannon Trites - Executive Director - Automotive Sector Council of Nova Scotia

ACKNOWLEDGEMENTS

BLOCK A COMMON OCCUPATIONAL SKILLS

Task 1 Performs safety-related functions ??

Task 2 Uses and maintains tools and equipment. ??

Task 3 Organizes work & uses documentation ??

Task 4 Knowledge of corrosion protection, noise vibration ??

and harshness material

BLOCK B FRAME AND STRUCTURAL COMPONENTS

Task 5 Knowledge of repair and replacement of structural ??

components

Task 6 Knowledge of replacing structural glass ??

BLOCK C NON-STRUCTURAL OUTER BODY PANELS AND RELATED COMPONENTS

Task 7 Knowledge of repairing and replacing panel ??

components

Task 8 Knowledge of replacing non-structural glass ??

BLOCK D MECHANICAL AND ELECTRICAL COMPONENTS

Task 9 Knowledge repairing and replacing mechanical components ??

Task 10 Knowledge of repairing and replacing electrical ??

components

BLOCK E RESTRAINT SYSTEM AND INTERIOR COMPONENTS

Task 11 Knowledge interior components. ??

Task 12 Knowledge of supplemental restraint systems (SRS). ??

TABLE OF CONTENTS

BLOCK F REFINISHING

Task 13 Knowledge of preparing surfaces. ??

Task 14 Knowledge of the application of refinishing materials ??

Task 15 Knowledge of repairing trim, body seals, and gaskets ??

BLOCK G DETAILING

Task 16 Knowledge of interior and exterior detailing ??

BLOCK H ROUTINE TRADE TASKS

Task 17 General Skill Requirements Obtaining and ??

Processing Information

Task 18 Knowledge of Insurance Polices ??

BLOCK I BRANDING

Task 19 Evaluates Information to Determine Compliance with ??

Standards

BLOCK J SALVAGE / AFTERMARKET PARTS

Task 20 Knowledge on proper use of salvage or aftermarket parts ??

APPENDICES

APPENDIX A TOOLS AND EQUIPMENT ??

TABLE OF CONTENTS

Development of Analysis

Structure of Analysis

To facilitate the understanding of the occupation, the work performed is divided into the following categories:

Block the largest division within the analysis which reflects a distinct set of operations relevant to the occupation.

Task

the distinct activity that, combined with others, makes up the logical and necessary steps the worker is required to perform in a block.

Sub-Task

the smallest division of work activities that, combined together, fully describe all duties of a task.

Required Knowledge

the elements of knowledge that an individual must acquire to adequately perform a task.

Key Competencies

activities that a person should be able to do in order to be called competent in the trade

ANALYSIS

The Motor Vehicle Insurance Appraiser trade in Nova Scotia means to: Appraise an automobile or other vehicle damage to determine cost of repair and or value of vehicle for insurance claim settlement and seek agreement with automotive repair shop on cost of repair to current safety and manufacturer standards. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. In performing the trade, the Motor Vehicle Insurance Appraiser:

• protects herself/himself by using protective equipment and following safety practices; • communicates with clients, co-workers and supervisors; • becomes knowledgeable about all types of vehicles, to include auto, truck, motorcycle, RV,

marine and equipment • identify the vehicle to include auto, truck, motorcycle, motorsport, RV, marine and equipment

accurately ascertain damage arising from a loss and relating only to this loss; • assess and report the cause of damage related to claim • Stay abreast of current repair methods / regulations /requirements through on-going training.

assess the required method of repair in accordance with the acceptable industry and/or manufacturer repair standards to choose the optimum repair process;

• verify and control repair costs • Verify and control supplemental repair costs • determine the actual cash value of the vehicle and its equipment; verify the quality of vehicle

repairs • prepare and generate any reports required in connection with his/her activities; possess a

general understanding of the Provincial Insurance policy • Brand of Total Loss units • Understand and adherence to the code of ethics • possess a thorough knowledge of automotive physical damage obtained through training and or

practical experience of automotive damage repair • Observe, receive, and otherwise obtain information from all relevant sources. • Inspection of equipment, related structures, or materials to identify the cause of loss or other

problems or defects. • Perform day-to-day administrative tasks such as maintain information files and process

paperwork. • Will possess thorough knowledge of computer related software

SCOPE OF THE TRADE

{Paragraph about the other occupations they come in contact with, as well as overlap with those occupations}

• Insurers

• Warranty companies

• Vehicle owners

• Auto Body Techs

• Automotive Techs

• Glass Techs

• Heavy equipment Techs

• Truck and Transport Techs

• Motorcycle Techs

• RV Techs

• Boat Builders

• Shop Owners/Managers

• Sales Managers

• Insurance Investigators

• Fire/Police Investigators

• Forensic Engineers

• Lawyers

• Vehicle Manufacturers

Definitions for the purpose of this document:

Vehicle: Includes auto, truck, motorcycle, motorsport, RV, marine and equipment work site:

will include but not limited to, a repair facility, towing compound, owner’s residence, and any other area as required to perform a field appraisal.

SCOPE OF THE TRADE

Context This Block lists the many occupational skills that are necessary to ensure the tasks of this trade are performed in a safe, effective and efficient manner. Quality assurance is critical throughout the repair process.

Trends changes identified that impact or will impact the trade including work practices, technological advances, and new materials and equipment

Related Components

a list of products, items, materials and other elements relevant to the block

Tools and Equipment

categories of tools and equipment used to perform all tasks in the block; these tools and equipment are listed in Appendix A

Required Knowledge

the elements of knowledge that an individual must acquire to adequately perform a task

OCCUPATIONAL SKILLS

BLOCK A COMMON OCCUPATIONAL SKILLS

Trends There is an increased awareness of safe work practices and

enforcement by governments. There is stricter control in the release of

volatile organic compounds (VOCs). The use of personal protective

equipment (PPE) is increasingly being enforced as standard practice.

Due to the number of electronic controls in vehicles, more specialized

diagnostic tools are increasing in use.

There is an increase in the use of the silicon bronze fusion (low

temperature brazing), and resistance spot welding and weld bonding

processes because they closely replicate the integrity of the Original

Equipment Manufacturers (OEM) process. There is a trend for repair

facilities to acquire the equipment and knowledge of these processes in

order to become accredited.

The use of cordless power tools is becoming more prevalent because they

are more convenient and easier to use.

Related Components All components apply

Tools and Equipment See Appendix

Context Motor Vehicle Insurance Appraisers are responsible for using PPE and maintaining a safe work environment to protect self, others and the environment.

Required Knowledge

K 1 WHMIS, material safety data sheet (MSDS) and OH&S, and where to find the documentation

K 2 PPE and their use

K 3 workers’ rights and responsibilities

K 4 on the job hazards

K 5 location of safety equipment

K 6 emergency procedures

K 7 Workplace safety and health regulations

K 8 first aid

K 9 safe practices for using tools and equipment

K 10 emergency procedures

Task 1 Performs safety-related functions.

Sub-Task A-1.01 Uses PPE and Safety Equipment

Key Competencies

A-1.01.01 Select PPE required for task such as hearing protection, fresh air supplied respirators, safety gloves, welding jackets, eye protection and non-static coveralls

A-1.01.02 select and use safety equipment such as welding curtains and blankets, smoke and dust extractors, eye wash stations and fire extinguishers

A-1.01.03 wear PPE according to task and OH&S regulations

A-1.01.04 inspect and/or maintain PPE and safety equipment to verify proper operation prior to use

A-1.01.05 store PPE and safety equipment such as respirators, coveralls and other non-disposable items in designated locations and packaging

A-1.01.06 safely dispose of expired, damaged or used PPE and safety equipment

Sub-Task A-1.02 Maintains a Safe Work Environment

Key Competencies

A-1.02.01 Recognize and eliminate hazardous conditions such as fumes,

lack of grounding, static electricity

A-1.02.02 Recognize and eliminate personal injury hazards such as sharp

metal, broken glass, biomedical waste and batty acid

A-1.02.03 Perform basic first aid

A-1.02.04 Identify types of fire extinguishers

A-1.02.05 Locate and use fire extinguishers, first aid kits and eye wash

stations

Sub-task A-1.03 Interprets Safety and Environmental Regulations

Key Competencies

A-1.03.1 identify and locate potential hazards

A-1.03.2 access regulation documentation such as WHMIS and MSDS, occupational health and safety information and work site policies as well as manufacturers specific safety procedures

A-1.03.3 follow government safety regulations

A-1.03.4 locate and access safety and first aid materials

A-1.03.5 interpret safety symbols such as on corrosive, explosive, pressurized and poisonous materials

Context The proper use and maintenance of tools and equipment is important

for safety and efficiency.

Required Knowledge

K 1 types of tools such as cameras, computers, paint gauges, tire gauges, cell phones, and moisture meters and electronic diagnostic

K 2 types of power tools such as pneumatic, electric and hydraulic

K 3 types of hand tools such as removal and installation, bumping and straightening, sanding and material application tools

K 4 knowledge of equipment such as hoists and spray booths

K 5 operating procedures for tools and equipment

K 6 types of welding equipment such as oxy-fuel, Gas Metal Arc Welding (GMAW)[MIG], spot welders and plastic welders

K 7 welding consumable materials such as welding wire, shield gases and tips

K 8 types of straightening equipment such as floor-mounted and portable unibody repair systems

K 9 types of measuring equipment such as trams and computerized measuring systems

K 10 applications and limitations of lifting equipment

K11 types of lifting equipment such as hoists, jack stands, floor jacks and wheel dollies

K 12 limitations of measuring and pulling equipment

K 13 air pressures

K 14 types of refinishing tools, equipment and products

K 15 types of paint systems

Task 2 Uses and Maintains Tools and Equipment

Sub-task A-2.01 Uses and Maintains Measuring and Electronic Equipment

Key Competencies

A-2.01.1 select and use tools and equipment to verify damage

A-2.01.2 update equipment software to current specifications

Sub-task A-2.02 Uses and Maintains Hand and/or Power Tools???

Key Competencies

A-2.02.1

A-2.02.2

Context After the inspection of vehicle, motor vehicle insurance appraisers prepare

estimates and supplements to establish repair plans and procedures.

Required Knowledge

K 1 vehicle construction

K 2 appraisal Formats / estimating software

K 3 shop work order formats

K 4 receive assignments via download applications in various forms

K 5 insurance provider policies and guidelines

K 6 industry Terminology

K 7 repair Procedures

K 8 parts and materials

Sub-task A-3.01 Prepares Damage Appraisal

Key Competencies

A-3.01.1 contact owner and or verify vehicle location and identify themselves clearly

A-3.01.2 verify vehicle is same as assignment information given

A-3.01.3 record information such as customer name, vehicle identification number (VIN), odometer, make and model, and vehicle options.

Task 3 Organizes Work and uses Documentation

A-3.01.4 Visually assess damage to vehicle to document repair required, pre- existing, related and non- related damage

A-3.01.5 Take photographs of vehicle which clearly identify the damage/ condition, odometer, vehicle options and (VIN)

A-3.01.6 When applicable obtain permission to gain access to view hidden damage

A-3.01.7 Complete written appraisal of damage by listing parts, materials, time and labour required

A-3.01.8 Obtain agreed repair cost with repairer

A-3.01.9 Format documents and forward to client

Sub-task A-3.02 Communicates with Others

Key Competencies

A-3.02.1 use understandable trade-related terminology for effective communication with others

A-3.02.2 request assistance from others when needed

A-3.02.3 explain technical information in plain language to others

A-3.02.4 effective communication with related professionals such as partspersons and repairers,

A-3.02.5 communication via appropriate medium; such as email, text, phone or fax if applicable

Sub-task A-3.03 Prepares Vehicle

Key Competencies

A-3.03.1 Clean the vehicle for inspection including but not limited to removal of snow and debris

A-3.03.2 Have vehicle dismantled as required for inspection

Sub-task A-3.04 Final Report Review

Key Competencies

A-3.04.1 review and verify information before sending final reports

A-3.04.2 prepare and review reports including but not limited to; total loss reports, branding, data collection, fire inspection, appraisal and mechanical inspection reports

Context Motor vehicle insurance appraisers require knowledge of corrosion protection to impede corrosion infiltration to ensure structural soundness of vehicle. They also must understand the use of sound deadening materials to minimize noise and panel vibration.

Required Knowledge

K 1 vehicle construction and material types

K 2 types of corrosion protection material

K 3 where and when to apply various inhibiters

K 4 application procedures

K 5 vehicle electrical systems and components

K 6 corrosion inhibitors such as undercoating, weld-through primers and etch primers

K 7 types of foams and sealers

K 8 types of noise vibration and harshness materials (nvh)

K 9 tools and techniques to replicate OEM appearance and function

Sub-task A-4.01 Knowledge of Corrosion inhibitors, Undercoats and Sealers

Key Competencies

A-4.01.1 check Original Equipment Manufacturers (OEM) specifications for recommendations for use

A-4.01.2 identify areas subject to corrosion such as limited access panels, rocker

panels, frame rails and repair zone

A-4.01.3 knowledge of body sealers to seams and panels

Sub-task A-4.02 Knowledge of Corrosion Protection for Electrical Components

Key Competencies

A-4.02.1 recognize where protection is required such as on grounding and reconnections

A-4.02.2 knowledge of proper repairs to protect electrical connection and ensure moisture-free environment

Task 4 Knowledge of corrosion protection, noise vibration and harshness material

BLOCK B FRAME AND STRUCTURAL COMPONENTS

Trends There are new materials being introduced such as carbon fibre,

alloys and laminates that make vehicles more rigid and lighter,

which increases the vehicle’s fuel efficiency and performance.

New body and frame construction methods such as adhesive

bonding and laser welding of structural components continue to

evolve and are resulting in new repair procedures and

considerations.

Related Components Structural components: quarter panels, roof skins, inner bracing,

frames, sub-frames, frame rails, rocker panels, end panels, radiator

supports, pillars, sill panels, engine cradles, openings, passenger

compartment, luggage compartment, structural glass (windshield,

fixed side glass, back glass, panoramic sun roofs).

Tools and Equipment See Appendix A

Context The frame and structural components on which all other components of the vehicle are installed, provide vehicles with strength and structural integrity. In order to repair or replace these components to exacting tolerances and specifications, an understanding that some parts may need to be removed for access.

Required Knowledge

K 1 anchoring techniques for vehicle types such as unibody or frame

K 2 anchoring equipment

K 3 basic mathematics

K 4 removal / installation procedures

K 5 types of damage

K 6 structural component composition such as high strength steel, aluminum, magnesium and fiber-reinforced composite

K 7 manufacturers' specifications

K 8 measuring equipment and techniques

Task 5 Knowledge of Repair and Replacement of Structural Components

K 9 differences between structural and non-structural components

K 10 point and direction of impact

K 11 repair procedures


K 13 reusable and non-reusable fasteners and components

K 14 types of welding processes such as oxy-fuel, GMA (MIG), spot and plastic welding

Sub-task B-5.01 Knowledge of Vehicle Setup

Key Competencies

B-5.01.1 understand tools and equipment required

B-5.01.2 refer to manufacturers' specifications to identify measurements

B-5.01.3 understand removal procedures of components such as body cladding and rocker panel moldings

B-5.01.4 identify vehicle anchoring points for clamps and fixtures to secure vehicle prior to repair

B-5.01.5 understand anchoring procedures required for vehicle structural repair device such as frame straightening equipment

Sub-task B-5.02 Knowledge of Component Removal / Repair Procedures

Key Competencies

B-5.02.1 identify components that need to be removed such as outer body panels, suspension components and wiring harnesses

B-5.02.2 understand tools and equipment required such as engine lifts, pullers and spring compressors

B-5.02.3 identify areas for sectioning using manufacturers’ specifications

B-5.02.4 understand initial fastening of components to verify alignment and fit using methods such as tack welding, bolting and clamping

B-5.02.5 understand stress relief techniques to assist in straightening and to achieve manufacturers' specifications

Sub-task B-5.03 Identifies Extent of Damage

Key Competencies

B-5.03.1 visually inspect components to identify signs of damage such as fender gaps, cracked paint, stressed spot welds, broken seam sealer, striker

misalignment and cab to body misalignment (full frame)

B-5.03.2 identify hidden damage by using methods such as comparison measuring and cross measuring of structural components

B-5.03.3 compare measurements against specifications to determine extent of damage and to help develop a repair plan

B-5.03.4 verify measurements using manufacturers' specifications

Context Structural glass provides structural integrity to the vehicle or to the attaching components. In some applications, the removal of

structural glass is required to facilitate access to spot welds and repair

areas on structural body panels.

Required Knowledge

K 1 types of structural glass such as tempered and laminated

K 2 structural glass handling techniques

K 3 structural glass identification such as National Auto Glass Society (NAGS) and OEM

K 4 structural glass options such as antennas, heated glass, rain sensors and heads-up displays

K 5 structural glass removal and installation tools such as blade holders, knives (cold knives, reciprocating knives), spacer blocks, induction heaters, wire and cutters

K 6 structural glass removal and installation techniques

K 7 types of bonding materials such as urethane adhesive and butyl tape, and their application techniques

K 8 types of priming materials such as pinch weld primers and adhesion promoters, and their application techniques

K 9 types of fasteners and fastening techniques

K 10 bonding and priming material specifications such as expiry date and drying times

K 11 types of repair/replacement tools and equipment such as resin injection tools, urethane application tools and ultra-violet (UV) curing lights

K 12 repair and replacement techniques

K 13 types of trim (chrome, rubber), mouldings (encapsulated, plastic) and

components (windshield cowl covers and wipers)

Task 6 Knowledge of Replacing Structural Glass

Sub-task D-6.01 Knowledge of Replacing Structural Glass

Key Competencies

D-6.01.1 understand and have knowledge of tools and equipment such as cold

knives, suction cups and electrical cut-out knives

D-6.01.2 understand the proper cut out method to remove glass

D-6.01.3 understand the proper installation procedures for glass

Sub-task D-6.02

BLOCK C NON-STRUCTURAL OUTER BODY PANELS AND RELATED

COMPONENTS

Trends Materials used in the construction of vehicles are constantly

changing. There are fewer repairs done on non-structural parts;

more replacements are being performed

Due to consumer demands, there is an increase in the use of glass

for options such as roofs and sun roofs. Other options such as

heated glass, heads-up displays and rain sensors are available.

There is an increase in the use of non-glass material for windows

due to weight reduction and safety.

Related Components Finish panels, panel extensions, door shells, door repair panels,

roof panels, fenders, hood panels, bumpers, luggage lids, quarter

panels, rocker panels, screws, bolts, nuts, clips, electrical

components, windshields, side glass, back glass, sun roof, interior

and exterior trims, glass hardware, wipers, antennas, electric

defrost, mirrors, sensors.


Task 7 Knowledge of Repairing and Replacing of Panel Components

Context Non-structural outer body panels are cosmetic panels that contribute very little to the structural integrity of the vehicle and are generally mechanically affixed to the vehicle structure.

Required Knowledge

K 1 types of repair materials and their properties

K 2 repair / replace procedures for various panels and materials

K 3 cleaning products

K 4 abrasives and chemical strippers

K 5 types and severity of damage such as stretches, buckles and tears

K 6 reshaping procedures such as heating, cold repair and pushing/pulling

K 7 alignment sequence

K 8 application procedures / repair materials for various substrates


K 10 bonding materials and their properties

K 11 welding equipment and techniques for various materials

K 12 manufacturers’ specifications

K 13 special handling procedures for aluminum such as using dedicated tools, equipment and material

Sub-task C-7.01 Knowledge of Panel Removal / Repair Procedures

Key Competencies

C-7.01.1 understand and have knowledge of proper surface preparation

C-7.01.2 inspect panel visually and by touch to identify damage

C-7.01.3 identify fastening materials such as bolts, adhesives, spot welds and rivets

C-7.01.4 understand test fit procedures to ensure alignment

C-7.01.5 understanding of repair material such as fillers, epoxies and adhesives

according to product specifications

Context Non-Structural glass is usually located in doors and side

panels. It may be movable or fixed. For safety and comfort, cracks,

chipped or broken glass need to be repaired or replaced.

Required Knowledge

K 1 types non-structural glass

K 2 glass removal and installation

K 3 glass applications

K 4 glass identification such as National Auto Glass Society (NAGS) and

OEM

K 5 glass options such as antenna, heated glass, rain sensors and heads-up display, cameras

K 6 types of trim, moldings and components

K 7 component operation

K 8 safety equipment and procedures

K 9 location and removal techniques of broken glass

K 10 hardware components such as regulators, window guides, channel guides vapor barriers and latches

Sub-task D-8.01 Knowledge of Replacing Non-Structural Glass

Key Competencies

D-8.02.1 understand and have knowledge of tools and equipment such as cold

knives, suction cups and electrical cut-out knives

D-8.02.2 understand the proper cut out method to remove glass

D-8.02.3 understand the proper installation procedures for glass

Sub-task D-8.02

Task 8 Knowledge of Replacing Non-Structural Glass

BLOCK D MECHANICAL, ELECTRICAL SYSTEMS

Trends There is a trend towards more ESC systems, which enhance

vehicle handling and safety. As technology improves, these

systems have gotten more affordable and are therefore becoming

standard features. Accident avoidance sensors, parking assistance

systems and self-navigating systems are becoming more common

due to affordability of production and because of user demand

and safety considerations. The use of compressed air as an

alternate-fuel system is at the experimental stage; however,

hydrogen and flex fuel technologies are becoming more prominent

while electrical hybrid technology continues to grow.

Related Components Suspension/steering system, drive train, exhaust system, air intake

system, fuel system, heating/cooling system, braking system,

electrical components and accessories.


Context Motor vehicle insurance appraisers require the knowledge of the

operation and purpose of mechanical components and understand the

removal, and installation procedures.

Required Knowledge

K 1 manufacturers' removal and installation procedures

K 2 types of mechanical components

K 3 component material

K 4 specialized tools and equipment

K 5 manufacturers' specifications

K 6 reusability of fasteners according to manufactures' specification

Sub-task E-9.01 Knowledge of Removal, Replacement and Installation of Mechanical Components

Key Competencies

Task 9 Knowledge of Mechanical Components

E-9.01.1 determine removal / installation procedure of components according to manufacturers' specifications

E-9.01.2 understand the proper tools and equipment for removal or installation

E-9.01.3 Inspect components surrounding damage visually, by touch and by measuring to identify conditions such as scaled rust, bends and twists

E-9.01.4 determine when parts and fasteners are reusable

E-9.01.5 determine reparability of components according to manufacturers' specifications

Context Motor vehicle insurance appraisers require the knowledge of the

operation and purpose of electrical components and understand the

removal, and installation procedures.

Required Knowledge

K 1 types of wires and coverings

K 2 types of testing equipment

K 3 types of corrosion inhibitors

K 4 cleaning tools and materials

K 5 types of connectors

K 6 reusability of coverings

K 7 removal procedures such as cutting, dismantling and disconnecting

K 8 manufacturers' requirements of removal, installation and operation of components such as computers, air bags, antilock brake systems (ABS), proximity sensors, on-board cameras and high voltage (HV disconnects)

K 9 signs of corrosion

Sub-task E-10.01 Knowledge of Repairing Damaged Wires and Exterior Coverings

Key Competencies

E-10.01.1 determine if wires and coverings are repairable according to manufacturer’s specifications

Task 10 Knowledge of Electrical Components

E-10.01.2 identify and have knowledge of tools and equipment

E-10.01.3 determine various repair methods and materials according to manufacturer’s specifications

Sub-task E-10.02 Knowledge of Removing and Installing Electrical Components

Key Competencies

E-10.02.1 have a general understanding of the removal and installation procedures of damaged electrical components as per the manufacturers specifications

BLOCK E RESTRAINT SYSTEMS AND INTERIOR COMPONENTS

Trends Air bags and seat belt restraints have become more of an integrated system. There is more replacement of trim, air bags and related

components due to increased air bag deployment locations. Smart

airbags have been introduced to deploy according to occupancy

and force of impact.

Related Components Interior components: seats, steering wheel, dash, instrument

panel, console, headliner, door panels, visor, carpet, locks,

switches, A, B and C pillar trim, stereo, sun roof, child seat

anchors, luggage nets, spare tire, steering column and

intermediate shaft, accessories.

Seat belt restraint systems: seat belts, trim, seats, doors, pillars,

wiring, anchoring points, seat belt pretensioners.

Air bag systems: air bags, modules, clock spring, sensors,

connectors, steering wheel, seats, dash, door panels, windshield,

interior trim, wiring, headliner.

Tools and Equipment See Appendix A.

Context Motor vehicle insurance appraisers require the knowledge to replace and

repair interior components such as dash pads and trim panels to bring the

interior of the vehicle back to its original condition.

Required Knowledge

K 1 types of interior components

K 2 removal and installation sequence

K 3 types of fasteners

K 4 component composition

K 5 repair products and manufacturers' procedures

K 6 interior electrical components and battery

K 7 interior mechanical components

K 8 one time use interior components

Task 11 Knowledge Interior Components

Sub-task F-11.01 Knowledge of Removing and Installing Interior Components

Key Competencies

F-11.01.1 Have knowledge of removal, installation or replacement procedures

F-11.01.2 Have knowledge of repair procedures to determine repeatability versus replacement

F-11.01.3 Identify types of fasteners

Context Motor vehicle insurance appraisers require the knowledge to service

restraint systems such as air bags and seat belts in a safe and systematic

way in order to return the vehicle to its original condition.

Required Knowledge

K 1 types of restraint systems such as active and passive

K 2 mounting hardware

K 3 manufacturers' specifications and removal / installation procedures

K 4 electrical systems and connections

K 5 types of Supplemental Restraint Systems (SRS) components

Sub-task F-12.01 Knowledge of Removal and installation of Supplemental Restraint Systems

Key Competencies

F-12.01.1 Have knowledge of removal or replacement procedures according to manufacturer’s specifications

F-12.01.2 Have knowledge of related components required to return vehicle to manufacturer’s specifications

F-12.01.3 Check for secondary damage to surrounding components

Task 12 Knowledge of Replacing Supplemental Restraint Systems (SRS)

BLOCK F REFINISHING

Trends The increased use of scratch resistant clear is making it harder for

motor vehicle body repairers to prepare for the refinishing process.

There is a trend of using UV light for curing clears and primers.

This curing method is faster and uses less energy.

Waterborne primers are being used to refinish unstable substrates

and they also have a lesser impact on the environment.

Vehicle manufacturers are increasingly using four-stage colours

and special effect colours. These products have proven difficult for

colour matching and application techniques.

Related Components Interior and exterior body panels and components.


Context Motor vehicle body repairers require knowledge to prepare surfaces to

receive refinishing product, to ensure adhesion and to achieve pre-

damage appearance.

Required Knowledge

K 1 types of contaminants such as tar, sap, wax, oil, grease, silicone and industrial fallout

K 2 procedures for handling contaminants and cleaning materials

K 3 abrasive products

K 4 cleaning materials such as solvents and rubbing compounds

K 5 masking materials such as tape, paper, plastic sheeting, liquid mask and foam tapes

K 6 sanding and masking techniques

K 7 refinishing products

K 8 types of substrate

Sub-task G-13.01 Knowledge of Procedures Required for Surface Preparation Prior to Refinishing

Key Competencies

Task 13 Knowledge of Surface Preparation

G-13.01.1 Have knowledge of proper product selection for the various refinish application systems

Context Understanding the proper use and application of fillers, primers and

surfacers is important to set the foundation for the refinishing process.

Required Knowledge

K 1 types of refinishing materials such as primers, sealers, basecoats and topcoats

K 2 types of contaminants

K 3 types of cleaning products

K 4 spraying techniques

K 5 product specifications such as drying and flash times

K 6 types of masking material

K 7 unmasking techniques and time line limitations for mask removal

K 8 paint application equipment and tools such as paint guns and paint

booths

K 9 blending techniques

Sub-task G-14.01 Knowledge of Procedures Required for Mixing and Applying Various Top Coat Systems

Key Competencies

G-14.01.1 Have knowledge of proper product selection for the various refinish application systems

G-14.01.2 Identification and location of vehicle paint codes

G-14.01.3 Have knowledge of various masking products and procedures

Task 14 Knowledge of the Application of Refinishing Materials

Context Motor vehicle insurance appraisers require knowledge of trim, body seals

and gaskets.

Required Knowledge


K 2 types and composition of trim

K 3 trim function

K 4 fastening systems such as clips, adhesives and screws

K 5 repair materials and equipment

Sub-task G-15.01 Knowledge of Removal, Repairing and Installation Procedures Required for Trim, Body Seals, and Gaskets

Key Competencies

G-15.01.1 recognize material composition to facilitate proper removal and repair procedures

G-15.01.2 identify and have knowledge of tools and equipment necessary for procedure

G-15.01.3 identify reusable parts and fasteners

G-15.01.4 refer to manufacturers' specification for removal and repair procedures

G-15.01.5 identify trim that can be repaired

Task 15 Knowledge of Repairing and Replacing Trim, Body Seals and Gaskets

BLOCK G DETAILING

Trends The time required to detail and clean a vehicle has increased

dramatically due to increased customer expectations. More

sophisticated polishing products are being developed which

simplifies their use.

Related Components Exterior components: all exterior surfaces, glass, accessories.

Interior components: seats, carpets, dash, headliners, door panels,

consoles, audio visual equipment, vents.


Context Motor vehicle insurance appraisers require knowledge to detail abd clean the

interior and exterior of vehicles. They must understand installation procedures of

decals and striping according to shop standards. They must also understand

paint finishes and polishing techniques in order to meet OEM standards.

Required Knowledge

K 1 surface defects and contaminants such as nibs, runs and overspray

K 2 types of cleaners such as tire cleaners, exterior soap and window cleaners

K 3 paint care procedures

K 4 curing time of refinishing material

K 5 types of overspray such as paint and undercoat

K 6 topcoats and surfaces

K 7 polishing and washing procedures

K 8 types of cleaning and stain removal products types

K 9 types of cleaning and deodorizing equipment

K 10 surface composition

K 11 cleaning techniques and precautions

K 12 types of decals, striping’s and emblems

Sub-task H-16.01 Knowledge of procedures Required for Removal of Surface Defects, Overspray, Stains and Odors

Task 16 Knowledge of Interior and Exterior Detailing

Key Competencies

H-16.01.1 Have knowledge of proper products, techniques and equipment necessary for removal of surface defects

H-16.01.2 Have knowledge of proper products, techniques and equipment

necessary for removal of stains and odors

H-16.01.3 Identify the degree of repairability of various interior and exterior surface damage / defect

BLOCK H ROUTINE TRADE TASKS

Trends

Related Components All components apply.


Context

Required Knowledge

K 1 The ability to choose the right mathematical methods or formulas to solve a problem.

K 2 The ability to read and understand information and ideas presented in writing.

K 3 The ability to communicate information and ideas in writing so others will understand.

K 4 The ability to listen to and understand information and ideas presented through spoken words and sentences.

K 5 The ability to apply general rules to specific problems to produce answers that make sense.

K 6 The ability to communicate information and ideas so others will understand.

Sub-task I-17.01 Use of Estimating Software Programs to Prepare Damage Appraisals

Task 17 General Skill Requirements Obtaining and Processing Information

Key Competencies

I-17.01.1 Have knowledge of various available estimating software programs

I-17.01.2 Ability to use, understand, and prepare appraisal using estimate software

I-17.01.3 Compile a complete file and communicate it to all relevant parties

Sub-task I-17.02 Communicate to Vehicle Owner the Role of an Insurance Appraiser in the Claim Process

Key Competencies

I-17.02.1 Determine the cost of repair

I-17.02.2 Establish the cost/values associated with that vehicle and report to relevant parties

I-17.02.3 Verify prior condition and unrelated damage to vehicle

I-17.02.4 Determine value added options and or maintenance history of vehicle

I-17.02.5 Communicate safe and legal drivability of damaged vehicle according to current safety standards

I-17.02.6 Communicate to vehicle owner any applicable betterment / depreciation charges

Sub-task I-17.03 Review Repair-Cost Appraisal with Automobile-Repair Shop to Secure Agreement on Cost of Repairs

Key Competencies

I-17.03.1 Assess the method of repair in accordance with industry standards

I-17.03.2 Implement the negotiation process to reach fair and reasonable repair agreement

Sub-task I-17.04 Prepare Documents to Indicate Repair-Cost and Recommendations

Key Competencies

I-17.04.1 Complete various documents provided by the issuing insurance company and other relevant clients

I-17.04.2 Compile various documents for transfer to insurer/ client

I-17.04.3 Knowledge of government regulations

Context Motor vehicle insurance appraisers must have knowledge of a client’s insurance policy in order to better advise them.

Required Knowledge

K 1 Relevant sections of the policy

K 2 Insurance Policy terminology and wording

K 3 Application of special endorsements

K 4 Limitation of Policy coverages

Sub-task I-18.01 Acquiring Information Related to a Specific Loss

Key Competencies

I-18.01.1 Confirm type of loss such as collision or upset, comprehensive, specified perils, and liability

Task 18 Knowledge of the Insurance Policies

BLOCK I BRANDING

Trends Governments use brand records to help ensure proper repairs are made to salvage vehicles, and to protect consumers by making stolen vehicles and parts difficult to resell. Brand records also help police identify stolen vehicles.


Tools and Equipment categories of tools and equipment used to perform all tasks in the

block; these tools and equipment are listed in Appendix A

Context Motor vehicle insurance appraisers require detailed knowledge of vehicle branding. Branding is the process of assigning "brand" types that

indicate whether a vehicle has been severely damaged in the past.

Required Knowledge

K 1 Current regulations and guidelines of industry and government

K 2 Understanding of the branding criteria

Sub-task J-18.01 Branding the Vehicle to Determine Vehicle Designation

Key Competencies

J-19.01.1 Confirm type of brand such as salvage, parts only, no brand, and stolen not recovered

J-19.01.2 Understand the vehicle’s construction and type of damage to apply the correct brand

Task 19 Evaluates Information to Determine Compliance with Standards

BLOCK J SALVAGE AFTERMARKET PARTS

Trends Today’s consumers are keeping their vehicles longer and are more

aware of the importance of preventive maintenance and scheduled

servicing to maximize the lifetime value of their vehicles. This rising demand for aftermarket parts and services is spurring new

growth and revenue opportunities for a wide range of businesses

operating in the automotive aftermarket industry.



Context Motor vehicle insurance appraisers require knowledge of the aftermarket part industry. Aftermarket parts may or may not be

manufactured by the Original Equipment manufacturer (OEM).

Required Knowledge

K 1 Acceptable salvage parts usage as cost and condition factors dictate

K 2 Remanufactured / Aftermarket parts usage

Sub-task K-20.01 Useable and not Useable Salvage and Aftermarket Parts

Key Competencies

K-20.01.1 Have knowledge of recycled parts such as safety related items ie restraint systems, brakes, specific steering and suspension components

Task 20 Knowledge on Proper use of Salvage or Aftermarket

Parts

APPENDICES