Recruitment

Recruitment Role Profile Form (Template)Version 1.0Last amended: February 2011

THE UNIVERSITY OF NOTTINGHAMRecruitment Role Profile Form

Job Title: Apprenticeship – Business and Administration

School/Department: Student Services

Salary: £ 10,026 to £17,210

Job Family and Level: Apprenticeship

Contract Status: Fixed term for 12 months from 1 September 2016

Hours of Work: Full-time (36.25 hours per week)

Location: University Park

Reporting to: Academic Processes

Purpose of the New Role: Training and work experience as part of the University Apprenticeship Scheme. The role is being offered within the Academic Processes team of Student Service Development.

Main Responsibilities Approx % time per year

1. The Academic Processes teams deliver services to a diverse community of students and staff across areas relating to the student journey.

Assisting and gaining experience with each of the six Academic Processes areas of: Student Records, Registration, Graduation, Exams and Timetabling, Curriculum, Mobility and Placements, specific tasks will involve:

Receiving and responding to everyday enquiries from/to customers, escalating requests outside their knowledge base to appropriate person;

Solving problems that recur on a regular, routine basis, drawing upon pre-prepared materials or a simple choice of learned solutions/responses for the answers;

Supporting the delivery of relevant administrative activities in specific student journey work area, ensuring an exceptional customer experience and level of service quality through attainment of agreed timescales and quality standards;

Carrying out routine record keeping and data entry to ensure accurate records are maintained. Run automated or routine reports to support established work unit information requirements;

Reproducing and preparing clearly defined documents typically using standard formats or templates;

Suggesting improvements to current working methods; Working with manager and more experienced colleagues to discover

and develop abilities and competence through learning and exposure to a range of tasks;

Making clearly defined arrangements and bookings and be involved in the preparation of materials to assist in the effective organisation of

85%

internal and external activities; Arranging allocated tasks within daily routine to ensure work is

completed to time and appropriate standard; Processing routine forms following set procedures; Providing/requesting information to/from internal contacts and

customers in a courteous and correct manner.6. To assist during various cross university events such as Registration and

Graduation Ceremonies.10%

7. Any other general duties relevant to the role. 5%

Knowledge, Skills, Qualifications & Experience

Essential DesirableQualifications/ Education

5 GCSEs or equivalent, including GCSE English and Maths (Grade A-C)

Keyboard skills Knowledge of Microsoft Office

(Word and Excel in particular) and Outlook email and calendars

Good verbal & communications skills with confident telephone manner

Flexibility Good attention to detail Good internet skills

Skills/Training Good organisational skills Good interpersonal skills Ability to work both on own

initiative and as part of a team Ability to prioritise own work Ability to use tact and

discretion as some work may be of a confidential nature

Willingness to learn to use new systems and software

Knowledge of/interest in basic computer query writing

Knowledge of/interest in how data can be used to inform the improvement of business processes

Experience Customer Service Experience

Statutory/Legal

Page 2 of 2