Notification to Patients regarding CRS and non-beneficiary healthcare performed at U.S. Naval Hospital Rota: A significant process change will soon be happening at U.S Naval Hospital Rota (USNHR) and all Navy Medicine Military Treatment Facilities (MTFs) that will affect non- beneficiary patients receiving healthcare at MTFs as well as DoD beneficiaries for non-covered items (such as the inpatient Family Member Rate). For dates of service on or after 1 June 2015, USNHR will no longer be authorized to file patient insurance claims and will begin using the U.S Treasurys Centralized Receivable Services (CRS) to process charges generated as a result of healthcare encounters. With this new process, patients will receive an invoice directly from CRS. The responsible party will have 30 days to pay the invoice, establish an installment agreement, or submit a dispute with CRS (if he/she believes that the invoice was prepared in error). The primary point of contact for questions will be with CRS. The Collection office at USNHR will still be able to collect payment in the form of check, credit card (pay.gov), and exact amount of cash, however the office will not be able to enter into locally-managed payment plans. The Collection office will be able to assist the patient with questions and/or explanations regarding healthcare charges, provide bill reconsideration if the patient believes that an error was made, and process refunds if a bill becomes overpaid. For patients who have previously been accustomed to having our Collections office file insurance claims, we recommend that you establish a dialogue with your healthcare insurer so that they can assist you in locating the correct forms/procedures necessary to file your own claims. We thank you for your cooperation and patience with the new process change. Please contact the Collection office for questions at 727-3515/3517.