Notification and Editing Service (NES)

Newtech - Warrnambool

Thurs 26th March 2009

Presentation Outline

• Corporate Spatial Data Library (CSDL) Vision;

• NES Components and Roles;

• NES Plan;

• Demonstration;

• Current Situation;

• Actor’s views;

• Some things still to do.

CSDL Vision

• Business custodians will edit their data in CSDL directly;

• Time from edit to availability of edit in CSDL will be less than 24

hours;

• General users can lodge notifications which will be passed directly to

the business custodian;

• Majority of graphical edits will be made by business custodians;

• Contract maintainers of Vicmap become “graphic custodians” of the

CSDL data.

Notification and Editing Service (NES) is a key to the CSDL Vision – 2006/2007

Non Custodial User

Business CustodianUser Community

Change Request Submit

On line EditNotify

NES

Commit

CSDL

Supply

Delivery Interface

Supply

Delivery Interface

NES Components

• Portal Site

– Entryway to functionality of the system

• Easy Editor

– Notify custodian of required data changes

• Advanced Editor

– Create edits on a predefined dataset

• Rules Validation

– Data and logic rules for data edits

• Workflow

– Routing, Monitoring and Communication of Change Requests to appropriate Custodians and Maintainers

• Reporting

• System Administration

NES Roles

• Notifier –

– Registered person, usually a user of CSDL data, who can report errors in data via a Change Request.

• Custodian –– Organisation responsible for the quality and completeness of a

data element(s) in CSDL eg parcel – Land Registry. Creates work orders for editing or directly edits CSDL data.

• Maintainer –

– Organisation or person responsible for editing CSDL data eg Vicmap Property Custodial Officer (via Logica) for parcels.

• Administrator –

– DSE, responsible for user access, allocation of data permissions, workflow, validation rules and generally running the service.

NES Roles - Nothing New

Vicmap Property User

Error Report

Vicmap Property Custodian

Assess Error

Address or Parcel in

Error?

No

Vicmap Property Custodian

No Further Action

Vicmap

Property

Yes Property/Address

Vicmap Property Custodian

Partially Prepare Edit Docs

Maintainer

Load Fix

LGA

Complete Edit Docs and Submit

Yes Parcel

Vicmap Property Custodian

Prepare Edit Docs

Maintainer

Load Fix

Land Registry

Complete Edit Docs and Submit

Notifier

NES

Custodian

Maintainer

NES Plan – 2008/2009

• First (Pre) Release 28th July 2008;

• DSE hosting September 2008;

• Second (NES V1.0) Release 7th October 2008;

• Project completion in March 2009;

• Technical review of NES V1.0 March/April 2009;

• Planning for NES V2 begins May 2009;

Demonstration of NES V1.0

Notification and Editing Service

A Workflow Example – Road Name Change

Workflow Example – Change a Road Name

Notifier

Easy Editor

Notifier makes change request

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

UNDER REVIEW

Custodian (Local Govt) reviews change

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

UNDER REVIEW

MORE INFORMATION REQUIRED

DECLINED

Notification

Edit Document

Custodian (Local Govt) makes change

Workflow Example – Change a Road Name

Notifier -CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

MORE INFORMATION REQUIRED

Add Attachment

REFERRED

DECLINED

Notification

Edit Document

UNDER REVIEW

Custodian (Local Govt) refers change

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

Advanced Editor

UNDER REVIEW

MORE INFORMATION REQUIRED

Add Attachment

RECHECK

VERIFIED

Custodian -GeoNames

REFERRED

DECLINED

Notification

Geographic Names Registrar Verifies change

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

MORE INFORMATION REQUIRED

Add Attachment

RECHECK

Maintainer Address

Maintainer -Roads

SEND TO ADDRESS MAINTAINER

SEND TO ROAD & ADDRESS MAINTAINER

Create Work Order

Maintainer -SIIVERIFIED

Custodian -GeoNames

REFERRED

SEND TO ROAD MAINTAINER

DECLINED

Notification

Edit Document

UNDER REVIEW

DSE Transport Custodian sends change to Maintainer

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

MORE INFORMATION REQUIRED

Add Attachment

RECHECK

Maintainer Address

Maintainer -Roads

SEND TO ADDRESS MAINTAINER

SEND TO ROAD & ADDRESS MAINTAINER

PARTIALLY LOADED

Create Work Order

Maintainer -SIIVERIFIED

Custodian -GeoNames

REFERRED

CHANGE ACCEPTED

PARTIALLY LOADED

SEND TO ROAD MAINTAINER

DECLINED

Notification

Edit Document

UNDER REVIEW

Road Maintainer accepts change

Notifier’s Dashboard – Change Accepted

History of CR 461

Workflow Example – Change a Road Name

Notifier - CFA

Easy Editor

Dashboard

Custodian -LGA

SUBMITTED

Edit Document

UNDER REVIEW

MORE INFORMATION REQUIRED

Add Attachment

RECHECK

Maintainer Address

Maintainer -Roads

SEND TO ADDRESS MAINTAINER

SEND TO ROAD & ADDRESS MAINTAINER

PARTIALLY LOADED

Create Work Order

Maintainer -SIIVERIFIED

Custodian -GeoNames

REFERRED

CHANGE ACCEPTED

PARTIALLY LOADED

SEND TO ROAD MAINTAINER

DECLINED

Notification

What is happening in NES?

• As at the end of February 2009:

• 270 individuals have been registered as NES actors

• 99 Organisations :

– 79 Councils as custodians and notifiers;

– Logica and SKM as maintainers and notifiers;

– Emergency Services as notifiers;

• CFA (NE), ESTA, Ambulance Vic

– Utilities as notifiers;

• Barwon Water, Melbourne Water, Telstra;

– State Govt. as notifiers, custodians and maintainers;

• Parks Vic, DoT, DPCD, DSE

– Spatial Vision as notifier

What is happening in NES?

• 3560 Change Requests (CR) have been registered in NES:

– 1748 CR processed by Maintainers– Includes over 490 M1 forms that represent multiple address changes to the database;

– around 439 CR awaiting processing by maintainers;

– 319 CR have been declined by Custodians;

– 940 CR currently with Custodians (574 with LR and 366 with LGAs);

– average turn around time for Maintainers is 6 days;

– average time for CR to be with Custodians is approx. 35 days.

What is happening in NES?

• Workflow

– Working well, highly configurable.

• Easy editor

– Working well.

• Dashboard

– Working well;

• Advanced Editor

– Experiencing performance issues, working with developer to overcome;

– All actors currently discouraged from using Advanced Editor;

– No direct edits or Change Requests being performed;

• Reporting

– Under development, but highly configurable.

Notifier Experience

• Happy with system performance;

• Very happy with transparency of process;

• Very happy with relative ease of use;

• Some concerns with custodial response times and some custodian responses particularly in the area of road naming;

• Beginning to push the boundaries with change request types e.g. GNR pre-naming process.

Custodian Experience

• Mostly happy with system performance;

• Very happy with transparency of process;

• Very happy with relative ease of use, particularly with established edit document submission to maintainers;

• Some flooding in the area of parcel Change Requests;

• Want some additional training for Notifiers to help locate Change Requests more precisely or a working Advanced Editor;

Maintainer Experience

• Additional work required to close change requests in NES following completion in business system, common request to batch CRs from custodians;

• Want overall system performance to improve;

• Keen to fully assess Advanced Editor output and any potential improvements to their processes;

• Reporting capability is largely unknown, common request for graphic product showing all or selection of CRs;

• Potential and real duplication of effort through longer than anticipated transition period.

DSE’s Experience

• Very happy with acceptance of workflow and submission of established edit documents from custodians to maintainers;

• Happy with expectation management of ‘actors’;

• Managing and training Notifiers is essential in these early developmental stages – general public use is a fair way off.

• Working with developer to improve performance of Advanced Editor – a technical issue;

• Working on validation and verification of custodial inputs to maintain product integrity;

• Working to improve overall system performance

Some Things Still to do

• Full technical review of NES V1.0

• Planning for NES Version(s) 2,…..

• Custodianship Program roll out;

• Shorten update cycles from external maintainers;

• NES impact assessment on Land Admin themes contract renewal;

Notification and Editing Service (NES)

Combined ANZLIC and Victorian Spatial Council

Wed 4th March 2009

QUESTIONS?