Notice and Agenda of a Meeting of the Board of Directors

Thomas C. Lambert President & CEO

ACCESSIBILITY AND SPECIAL ACCOMMODATIONS METRO’s meetings are held in a facility accessible to persons with disabilities. Request for accommodations should be directed to the Board Office at 713-739-4834 at least 48 hours in advance of the meeting. SECURITY Individuals attending this meeting will be subject to being scanned with a security wand and/or metal detector walk through. You and your property are subject to being searched.

ADMINISTRATION

COMMITTEE MEMBERS Lisa Castañeda, Chair

Don Elder Terry Morales

Notice and Agenda of a Meeting of the

Board of Directors Administration Committee

Metropolitan Transit Authority of Harris County, Texas Lee P. Brown METRO Administration Building

1900 Main Street, 2nd Floor Board Room, Houston, TX 77002 Wednesday, October 17, 2018 at 1:30 p.m.

COMMITTEE APPROVALS 1. Review of possible procurement solicitations

M. Kyme

2. Request approval to solicit a request for proposals to provide implementation services for an upgrade to SAP’s high-performance analytic appliance database platform D. Wendler

MONTHLY REPORTS 3. Monthly Human Resources Metrics Report

K. Kauffman 4. Monthly Governmental Affairs Report

E. Miranda

5. Monthly Media Report J. Gray

6. Marketing Update Report S. Scardino

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FY2019ANTICIPATED PROCUREMENT REPORT

Solicitations over $50KOctober Consent List

Q1

NO. PROJECT DESCRIPTIONPROCUREMENT

METHOD (RFP, RFQ, IFB)

ANTICIPATED SMALL BUSINESS GOAL

ANTICIPATED ADVERTISEMENT

MONTHCOMMENTS

BOARD COMMITTEE

PREVIOUS BOARD

COMMITTEE

CONCUR Y

1SAP HANA

Implementation Services

RFP N/A NovemberUpgrade of entire SAP ERP landscape

to the HANA/Sybase ASE DatabaseAdministration

Committee

2 Janitorial Services RFTP 35% November3 Year Contract with Two 1 Year

OptionsCapital & Strategic

Planning Committee

3 Landscaping Services IFB 35% November3 Year Contract with two 1 Year

Options. Landscaping for Facilities and Park & Rides

Capital & Strategic Planning Committee

4Moody Park Driveway Improvement Project

IFB 35% NovemberConstruction Contract to Make

Driveway ImprovementsCapital & Strategic

Planning Committee

5Northwest Transit

Center Reconfiguration & Parking Upgrade

IFB 35% November Contract for Upgrades to NWTCCapital & Strategic

Planning Committee

6Safety Management

System Rail Agency Gap Analysis

RFP 35% NovemberConsultant to assess the state of METRO's rail safety culture and

infrastructure

Public Safety, Customer Service &

Operations Committee

1 of 1

COMMITTEE APPROVAL: SOLICITATION

PROJECT NAME: SAP HANA Implementation Services

PAGE: 1

AGENDA ITEM #:

ORIGINATION DATE: 9/6/2018

AGENDA MONTH: October 2018

FROM (Department or other point of origin): Administration/Information Technology

ORIGINATOR: Denise Wendler, Chief Information Officer

PREVIOUS BOARD NOTIFICATION/ BRIEFING (if applicable):

SOLICITATION APPROVAL FOR:

To issue a Request for Proposals from qualified consultants to provide implementation services to upgrade METRO's existing SAP infrastructure to SAP's High-Performance Analytic Appliance (HANA) database platform.

BUDGET NOTES: Funding for future periods (if any) will be in luded in future budget submissions.

Included in the FY2019 Capital Budget

,"c,/'t'i ¼1y

SPECIFIC EXPLANATION: As part of SAP's upgrade path, METRO needs to upgrade its existing infrastructure to SAP's High-Performance Analytic Appliance (SAP HANA). HANA is SAP's next generation database platform and is a fundamentally different architecture. It runs in-memory, meaning data is stored in columns instead of rows, allowing for faster, near real-time computing capabilities.

This procurement is for implementation services for an on-premise technical upgrade of METRO's entire SAP infrastructure to the SAP HANA database platform.

ALTERNATIVES: Not upgrading would mean METRO would not be able to take advantage of the newer software releases from SAP and the efficiencies from using it.

RECOMMENDATION: Request Committee authorization to advertise a Request for Proposal (RFP) for SAP HANA Implementation Services.

SMALL BUSINESS PARTICIPATION <ta he completed hv Small Business}: The small business goal is n/a due to limited sub-contracting opportunities.

Small Business Approva~ {~Oc..,...--...

COORDINATION

Dept. Heaw:zesidenh Debb;e Sechler

a~t\ Signature

Coordination to Complete Action:

::DCJu Executive Administration

Communications

~1 ,-.. ubhcAffa~~

Planning, Engineering & Construction Operations, Public Safety & Cust Srvc

Procurement Form #XXX v1.1 10-1-14 Page 1 of 1

SOLICITATION EVALUATION COMMITTEES

X

PROJECT NAME: SAP HANA Implementation Services SCOPE IS ATTACHED

Board Committee: Administration Committee Solicitation Date: November

Request for Proposals Request for Qualifications

# of Anticipated Contract(s): 1 □ Approve As Is □ Modify

Evaluation Criteria: ● Qualifications/Experience of Firm 35 pts ● Qualifications/Experience of Personnel 25 pts● Project Methodology 20 pts ● Price 20 pts

□ Approve As Is □ Modify

SBE Goal: N/A □ Approve As Is □ Modify

Oral Presentations Committee (OPC): Yes / No

● ● ●


Executive Selection Committee (ESC) *: Yes / No

●


Board Selection Committee (BSC) *: Yes / No ● ●


*An ESC or BSC may be assigned by the President & CEO or Approved: ______________________________Chairman of the Board per METRO’s procurement guidelines Chair Person

Technical Evaluation Committee (TEC):

● Director IT Applications Support● Director IT Project Management● Director State of Good Repair● Director IT Infrastructure Support● Finance Representative


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SAP HANA Migration

Page 1 of 11

Metropolitan Transit Authority

of Harris County, TX (METRO) Suite on HANA Implementation Services

Contents 1. Introduction .......................................................................................................................................... 2

1.1 Objective ....................................................................................................................................... 2

1.2 General Requirements .................................................................................................................. 2

1.3 Minimum Qualifications................................................................................................................ 2

1.4 Background ................................................................................................................................... 2

1.5 Landscape ..................................................................................................................................... 3

2. Scope of Work (Deliverables) ................................................................................................................ 5

2.1 Methodology ................................................................................................................................. 5

2.2 Services Requirements .................................................................................................................. 5

2.3 Project Timeline ............................................................................................................................ 7

2.4 Project Management .................................................................................................................... 7

2.5 Project Status Reporting ............................................................................................................... 8

2.6 Engagement Staffing ..................................................................................................................... 8

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1. Introduction METRO is seeking services for an on-premise turnkey technical upgrade of its entire SAP ERP landscape

to the HANA/Sybase ASE Database.

1.1 Objective 1.1.1 A seamless upgrade, migration for all SAP applications in scope.

1.1.2 Zero post-upgrade business impact and no disruption to business operations.

1.1.3 A cost-optimized upgrade representing best value to METRO.

1.1.4 Minimized freeze period.

1.1.5 Implementation of new functionalities and demonstration of way forward.

1.2 General Requirements 1.2.1 Review existing SAP systems hardware, database and SAP software configuration.

1.2.2 Evaluate each respective SAP Landscape as part of technical prerequisite check.

1.2.3 Develop detail project planning for SAP HANA migration to run on SUSE Linux.

1.2.4 Create technical migration and upgrade run book.

1.2.5 Migrate ECC, BW, PO, SRM, SUS, Portal, NetWeaver Gateway, MDM, Solution Manager in

the sandbox systems and perform technical testing.

1.2.6 Upgrade ECC, BW, PO, SRM, SUS, Portal, NetWeaver Gateway, and MDM in the DEV systems

and perform technical testing.

1.2.7 Upgrade ECC, BW, PO, SRM, SUS, Portal, NetWeaver Gateway, and MDM in the QA systems.

1.2.8 Support METRO as integration testing in QA is performed.

1.2.9 Support METRO as UAT in QA is performed.

1.2.10 Upgrade and migrate production systems.

1.2.11 Perform cut-over activities in production system.

1.2.12 Go live & post-go live technical support.

1.2.13 Document complete upgrade process.

1.2.14 Knowledge transfer and handover to METRO Basis Team.

1.3 Minimum Qualifications 1.3.1 Contractor must be an SAP Certified Upgrade Partner.

1.3.2 Contractor staff must be SAP HANA certified.

1.3.3 Contractor must have previously executed, at a minimum, five (5) previous SAP ERP system

migrations to HANA.

1.3.4 Contractor must include at least three (3) references of projects which are of similar size,

complexity, and scope to this engagement, that have either been completed within the last

five (5) years or are active projects. Each reference chosen should clearly demonstrate the

prospective Contractor’s ability to perform the scope of work described in the RFP.

1.4 Background

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METRO currently uses the following SAP components:

A. SAP Human Capital Management

1. Personnel Administration (PA)

2. Organization Management (OM)

3. Benefits (BN)

4. Time Administration (TA)

5. Payroll (PY)

6. Employee Self Service (ESS)

7. Management Self Service (MSS)

B. SAP Accounting

1. New General Ledger

2. Financial and Controlling (FI and CO)

3. Funds Management (FM)

4. Cash Management (CM)

5. Accounts Payable (AP)

6. Accounts Receivables (AR)

7. Asset Accounting (AA)

8. Treasury & Banking (TR)

9. Project Systems (PS)

C. SAP EAM

1. Materials Management (MM)

2. Plant Maintenance (PM)

3. Logistics (LO)

4. Sales & Distribution (SD)

5. Fleet Management

6. Linear Asset Management

7. UI5/Fiori based Mobile Asset Management

D. SAP Business Intelligence

1. Business Warehouse (BW)

2. Business Objects for reporting (BOBJ)

E. Procurement (ECC)

1. SRM (Portal)

2. SUS (Supplier Self Service)

1.5 Landscape

The technical landscape consists of on-premise virtual servers located in our data center at 1900

Main St. Houston, TX.

1.5.1. Development Tools

METRO development tools include, but are not limited to, WebDynpro, Process

Orchestration (PO), Business Warehouse (BW), Business Objects (BOBJ), Business Server

Pages (BSP), UI5/Fiori, EpiUse Data Sync Manager (DSM), and SAP Workflow.

SAP HANA Migration

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1.5.2. Landscape

• SAP ECC

• SAP SRM

• SAP Enterprise Portal

• SAP NetWeaver Gateway

• SAP PO

• SAP SUS

• SAP MDM

• SAP BW

• SAP BOBJ

• SAP Solution Manager

• SAP SuccessFactors

SAP software component versions are outlined below.

Figure 1. Installed Product Versions for ECC PRD

Figure 2. Installed Component Versions for ECC PRD

Figure 3. Installed Product Versions for Business Warehouse

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Third party applications used by METRO are:

• BSI TaxFactory

• GuiXT

• Handheld barcode scanners – Peak-Ryzex

2. Scope of Work (Deliverables)

The SAP implementation must include, but is not limited to, the following key deliverables:

2.1 Methodology

Have a methodology that either adopts, mimics, or supplements a Rapid Deployment Solution,

developed by SAP, or a framework for Migration to HANA running on SUSE Linux.

2.2 Services Requirements The Contractor shall develop a comprehensive and detailed approach and strategy for the

implementation of SAP HANA which must include, but not be limited to:

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Page 6 of 11

2.2.1 Project Scope and Plan

A. Upgrade and Migration below SAP systems from MS SQL Server to HANA DB.

B. Installation, configuration and validation of HANA 2.0 DB and Sybase ASE DB.

C. ERP 6.0 system technical upgrade from EHP7 to EHP8 or latest release (DEV, QA, PRD,

SBX)

D. SRM 7.0 system technical upgrade from EHP3 to EHP4 or latest release (DEV, QA, SBX,

PRD)

E. BW 7.4 system technical upgrade from 740 to 750 or latest release (DEV, QA, SBX, PRD)

F. SAP PO upgrade from 740 to 750 and migration to Sybase ASE DB

G. SAP NetWeaver Gateway upgrade from 740 to 750 or latest release, and migration to

HANA

H. SAP Enterprise portal upgrade from 740 to 750 or latest release, and migration to HANA

I. SAP Business Objects 4.1 migrate and upgrade from MS SQL server to Sybase ASE

Database.

J. ABAP Code Optimization of 20 reports for ECC, SRM and BW system

K. SAP Solution Manager migration to HANA DB

L. Setup of HANA database parameter of new version as per SAP best practices.

M. Transition support after go-live to the SAP Basis Team for two (2) weeks.

N. SAP Fiori custom app migration from 1.0 to 2.0

2.2.2 Staffing Plan: This shall include roles and responsibilities for both Contractor and METRO.

2.2.3 Training & Knowledge Transfer Plan: The Contractor shall provide technical training and

knowledge transfer to METRO IT staff in upgrading, tuning, monitoring, and maintaining the

solution. The training must be performed as part of hands-on knowledge transfer during

the upgrades to the non-production systems prior to the production upgrade. All training

must be completed prior to go-live.

2.2.4 Testing Plan: The Contractor shall lead and be responsible for the upgrade testing effort.

The Contractor shall define a testing methodology that includes multiple testing cycles to

ensure the entire solution is functioning without issues. The Contractor’s methodology shall

be aligned with industry standard methodologies.

2.2.5 Security Plan: METRO requests that vendors perform an advisory role to METRO security

where HANA has altered underlying system components.

2.2.6 DR Plan: METRO requests that the vendor perform an advisory role for establishing the on-

premise disaster recovery environment.

2.2.7 Custom Code Remediation Plan: METRO’s system contains custom development objects

that must be addressed during the upgrade. Contractor's ABAP staff shall work jointly with

METROs ABAP staff by providing ABAP subject matter expertise (SME) for support during

the code remediation phase. A plan to address and fix all deficiencies should be made prior

to go-live.

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Page 7 of 11

2.2.8 When necessary, the Contractor may be required to coordinate and cooperate with METRO

and other Contractors to ensure that the upgrade does not conflict with day-to-day

operations or any ongoing implementations of other projects within the METRO SAP

ecosystem.

2.2.9 The Contractor shall provide performance tuning services during and after the upgrade to

SAP HANA 2.0 to ensure performance being either equal to or better than the performance

experienced on the systems prior to the upgrade.

2.2.10 Post Go-Live Requirements:

• The Contractor shall provide, at minimum, a BASIS administrator onsite for support for a

minimum of two (2) weeks after the upgrade of the SAP ECC production system to

resolve all performance and operational issues.

• The post go-live support must, at minimum, address all user level queries, bug

corrections, configuration changes, application patch updates, operating system

upgrades, database administration and security issues.

• The Contractor shall provide resolution for high priority issues within four (4) hours.

• The Contractor shall provide resolution for medium priority issues within twelve (12)

hours.

• The Contractor shall provide resolution for low priority issues within twenty-four (24)

hours.

• The Contractor and METRO shall mutually agree to the parameters for high, medium,

and low priority issues.

2.3 Project Timeline METRO expects to complete this project before the end of June 2019. Prospective Contractors

should use this timeline in their development of a work plan. Please note that METRO operates

a 24/7 business. Contractors shall design their cutover plans in a way that minimizes end user

outages. METRO and the Contractor shall mutually agree to the final project timeline within

thirty (30) days of contract award.

2.4 Project Management The Contractor shall propose a suitable project manager/team with diversified expertise to meet

the requirements of METRO. The manager/team shall provide overall project management

throughout the lifecycle of the project to ensure successful completion. The Contractor-

provided Project Manager shall, at a minimum, be responsible for the following:

A. Direct all Contractor-provided and METRO technical resources

B. Daily communication with METRO Applications & DBA Director

C. First point of contact for issues or risks

D. Ensure timely delivery of all deliverables

SAP HANA Migration

Page 8 of 11

E. Coordinate between various stakeholders and suppliers

F. Manage the total project

G. Lead and participate in all meetings

H. Develop project scope documents

I. Monitor risk management aspects and project delays

J. Ensure synchronization of all the activities of the project

2.5 Project Status Reporting The Contractor shall submit a project status report to the METRO project manager on a weekly

basis. Each status report shall describe tasks completed during the time period by the project

team, tasks in-progress, tasks delayed, reasons for delay, problems encountered with a plan for

resolving them, and identify issues requiring management attention.

2.6 Engagement Staffing The project team must be comprised of a steering committee, project team, and Contractor

project team.

2.6.1 Steering Committee:

The purpose of the steering committee is to meet periodically – typically monthly - to discuss

the overall status of the project. Any issues that affect the project from a scope, timing,

resource, cost standpoint, or that cannot be resolved at the work team level, should be

discussed and resolved by the steering committee. The overall responsibility of this committee

is to maintain and set policy and direction for the project.

The Contractor shall attend all steering committee meetings. Contractor attendees must be

officials of senior management (typically the project director or project manager) who will be

able to make decisions on pertinent points.

METRO will define their members of the steering committee.

2.6.2 METRO Project Team:

METRO will provide a project manager to work with the Contractor’s project manager. This will

include reviewing weekly status reports and performance against SLAs, approving and

monitoring progress against the project plan, identifying issues and risks along with their

resolution and mitigation, respectively.

To manage the scope of this RFP, METRO staff shall be available on a part-time basis

and will include:

• BASIS Administrator

• BASIS Security Administrator

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• ABAP Developer

• Operating System Administrator

2.6.3 Contractor Project Team:

• The Contractor shall provide a team to perform and complete the scope. The Contractor

shall lead these activities and deliver the related services.

• The Contractor must have the capability to add staff in a timely manner with deep

knowledge of the implemented technology to support this upgrade.

• METRO prefers that the Contractor have at least one (1) dedicated BASIS administrator

onsite for the duration of the project dedicated to performing the activities required to

complete the entire upgrade.

• METRO prefers that the Contractor have other key technical staff onsite and dedicated

during critical stages of the upgrade. The Contractor shall provide the expected onsite

availability of all resources assigned to the project in their Project Work Plan.

• The Contractor shall, upon award, work with METRO and any other organizations

designated by METRO to ensure an orderly transition of services and responsibilities

under the contract and to ensure continuity of those services required by METRO.

• The Contractor shall be responsible for the administration and management of their

resources performing the work on this project.

2.6.4 Contractor Personnel:

• The term “Key Personnel”, for purposes of this procurement, means Contractor staff

deemed as being both instrumental and essential to the Contractor’s satisfactory

performance of all requirements contained in this RFP. Contractor Key Personnel must

be the primary team who delivers Upgrade Services.

• Contractor shall either have on staff Certified Migration Specialists, or if the Contractor

believes that an alternative organizational design could improve service levels and/or

decrease costs, a discussion of these options and their benefits should be included.

• The Contractor shall seek and receive METRO approval before hiring or replacing any Key

Personnel. The Contractor shall remove and replace Key Personnel, if requested by

METRO, within one (1) week of the request for removal. The METRO SAP DBA/

Applications Director, at his discretion, can request the removal and replacement of any

Contractor staff.

• The Contractor shall provide METRO with written notification of anticipated vacancies of

Key Personnel within two (2) business days of receiving the individual’s resignation

notice, the Contractor’s notice to terminate an individual, or the position otherwise

becoming vacant. Replacements for key personnel must have qualifications that meet or

exceed those specified in this section and shall be subject to approval by METRO. The

Contractor shall ensure key personnel have, and maintain, relevant current license(s)

and/or certification(s).

SAP HANA Migration

Page 10 of 11

Title Roles and Responsibilities Expected Qualifications

Project Manager: The Contractor’s project manager shall be responsible for project management

activities which will occur throughout the contract period. The Contractor’s Project Manager shall

be responsible for knowledge transfer and training throughout the project by having METRO staff

and Contractor project team members working continuously side-by-side. The resource shall:

• Be fully trained and have working knowledge of the proposed methodology.

• Have a minimum of five (5) years of project management experience working with SAP in

client environments of similar scope and size.

• Have experience with a minimum of three (3) SAP upgrades, preferably successful HANA

2.0 upgrades from a SQL Server database environment of similar scope and size.

• Be PMP certified

• Possess strong written and oral communication skills

Certified Migration Specialist: The Certified Migration Specialist shall be responsible for

performing the migration and providing knowledge transfer to METRO technical staff. The

Certified Migration Specialist shall:

• Have SAP Data Migration Option (DMO) Certification on HANA 2.0 or similar certification

and experience with an alternative approach.

• Have a minimum five (5) successful HANA 2.0 upgrades from a “METRO like” database

environment of similar scope and size.

• Have a minimum of seven (7) years of development experience working with SAP in


• Have experience with functional / technical workshop sessions

• Possess strong written and oral communication skills SAP ABAP

Development Staff: The SAP ABAP Development Staff shall be responsible for modifying the

ABAP code where necessary to successfully perform in the new HANA environment. The

resource(s) shall:

• Have a minimum of seven (7) years of development experience working with SAP in


• Have experience with ABAP, WebDynpro, Process Orchestration (PO), Business

Warehouse (BW), Business Objects (BOBJ), Business Server Pages (BSP), UI5/Fiori, and

Workflow.

• Have experience with SAP Workflow Administration tasks including performance tuning.

• Have experience applying ABAP coding within SAP ERP including BAPI’s Function

Modules, Classes, BADI’s, and RFC’s.

• Have experience with code remediation for Unicode and Hana Upgrade, as well as

experience programming in a HANA environment.

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• Possess strong written and oral communication skills

SAP Technical Infrastructure Staff: The SAP Technical Infrastructure Staff shall be responsible

for performing the migration and providing knowledge transfer to METRO technical staff

within their specific area of responsibility. The resource(s) shall:

• Have a minimum of seven (7) years of infrastructure experience working with SAP in


• Have experience with SAP NetWeaver, SAP Enterprise Portal, SAP NetWeaver Developer

Studio, SAP UI5/Fiori Applications, and SAP HANA 2.0.

• Have experience with SQL Server databases and Microsoft operating systems and with

establishing, maintaining, and optimizing the central infrastructure, application instances,

and databases.

• Have working knowledge and experience with SUSE Linux administration.

• Have experience leading and facilitating workshop sessions to develop technical solution

design.

• Have experience developing detailed technical infrastructure diagrams and specifications

BOARD BRIEFING SUMMARY

SUBJECT: AGENDA ITEM #:

AGENDA DATE:

DEPARTMENT: PRESENTER:

SUMMARY:

Monthly Human Resource Metrics

Human Resources Karen Kauffman

• Sal LOA• Hourly LOA• Sal Hires

• Hourly Hires • PSA Hires

• Salaried Terms• Hourly Terms

2

Total Emps PSA Sal LOA Hourly LOA Sal Hires Hourly Hires

PSA Hires Salaried Terms

Hourly Terms

% Turn Over

4044 34 25 96 7 34 2 11 35 1.14%Exempt

Operators Maintenance

FT Hr PT Hr PT Hr

Ret

FT Hr PT Hr

Ret

PSA Hrly PT Hr

Non-Ex

FT Salaried FT

Salaried

Total

Emps

1773 51 21 797 11 34 23 632 702 4044

39673946

39713952 3956 3950

39753992 3990

40194043 4047 4044

3880390039203940396039804000402040404060

Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18

HC

3

Date LOA Hires Turnover

Sep-17 108 40 39

Oct-17 112 24 45

Nov-17 115 69 44

Dec-17 112 21 40

Jan-18 123 43 39

Feb-18 100 58 64

Mar-18 112 68 35

Apr-18 101 62 45

May-18 90 41 43

Jun-18 98 75 46

Jul-18 109 91 67

Aug-18 114 72 68

Sep-18 121 43 46

0

20

40

60

80

100

120

140

LOA

Hires

Turnover

28 Different Classes/Programs 255 Total Offerings

2837 Attendees

Management and Leadership Development

1

2

3

1

2

2

2

2

1

4

24

38

7

15

58

30

13

28

0 10 20 30 40 50 60 70

Advanced Coaching

Building & Sustaining Trust

Communicating for Leadership Success

Fostering Innovation in Your Team

Maximize Employee Performance

METRO Development Program

Supervisor Development Program

Translate Strategy into Success

Leadership Development Program

Management & Leadership Classes and Programs

Attendance Sessions

Professional Development

22

523

222

5222

14

23

1

1319

4318

2920

2515

9330

2214

218

1223

14

0 10 20 30 40 50 60 70 80 90 100

Business WritingCommunicating with Impact

Crucial ConversationsAccelerating Business Decisions

Emotional IntelligenceDeveloping an Innovative Mindset

Influence Up, Down, SidewaysIncreasing Personal Effectiveness

Develop Yourself for SuccessExcel Formulas

Excel Tables & ChartsPowerPoint

MSWord StylesPresentation Skills

Think CriticallyValuing Differences

Book Club

Professional Development Classes

Attendance Sessions

Compliance

23

174

385

1825

0 500 1000 1500 2000

Legal Updates

Respectful Work Place

Compliance

Attendance Sessions

9

Success Factors and

Performance Management

ePath Learning

Management System –

deployed system-wide

Internship Program

10

• Initiatives added for FY2018 include: Wellness Wednesdays (1 x monthly) Kelsey and Methodist Seminars Medicare Seminars Retirees mid-year meeting First STEPtember challenge All step challenge participants collectively walked

a total of 11,622,711 steps. This equates to approximately 5,811 miles, which means METRO stepped all the way to Canada and back!

11

12

METRO Wellness giving healthy snacks to our employees on Wellness Wednesdays

13

14

15

16

Benefits Plans Coverage LevelTotal # of Employees

2018 2017

Medical Basic (PPO) Plan 376 504

Medical High Deductible Plan 20 24

Medical KelseyCare (plan added in FY18) 352 0

Medical Moderate (PPO) Plan 439 612

Total

4% increase in # of enrollees 1187 1140

Hispanic Heritage Month Veterans Day

Black History Month

Asian Pacific AmericanHeritage Month

Employee Art Show

Women’s History Month

9%

55%

9%

5%

22%

Applicant Demographics FY18

WhiteBlackHispanicAsianOthers

0

100

200

300

400

500

White Black Hispanic Asian Others

74

409

7928 1813

84 336 1

Total Internal & External HiresFY2018

External

Internal

Staffing – FY18

TOTAL HIRES External Internal TOTAL %

White 74 13 87 12%

Black 409 84 493 66%

Hispanic 79 33 112 15%

Asian 28 6 34 5%

Others/Undisclosed 18 1 19 3%

TOTAL 608 137 745

Gender

Female 270 81 351 47%

Male 338 56 394 53%

Internal and external hires against open requisitions. 592

APPLICANT DATA FY18 %

White 2882 9%

Black 16713 55%

Hispanic 2742 9%

Asian 1427 5%

Others 6627 22%

Total 30,391

Gender

Female 15212 50%

Male 13904 46%

Not Specified 1275 4%

23

Staffing – FY18

METRO Open

House/Job Fair

Heart

Program

Job Fairs and Job Outreach Events Number Examples

Job Fairs 47

Red, White and You; Boykins 2nd Chance Job Fair; Mayor’s Turnaround Houston; Lakewood Church “Make It Right”; Workforce

Solutions; Recruit Military; Law Enforcement Job Fair

METRO Open House/Job Fairs 23METRO specific job fairs held at Kashmere Facility and 1900 Main on

Saturdays

Job Outreach events 12Chinese Lunar New Year; Cinco de Mayo Parade; Shoes for Kids- East

End; HEART (ADA) program; Career Exploration Day

24

Staffing – FY18

Bus Operator Bilingual Program

• Vietnamese, Chinese, Spanish, and Sign Language• $300 paid out in May of each year• 126 Bus Operators currently qualify

Bilingual Occurrences FY ‘18

Through September 2018

Chinese Sign Language Spanish Vietnamese Total

51 129 9,408 46 9,634

25

35

820

13

76

12 10 10 11

4347

1830

24

119

0

20

40

60

80

100

120

140

Q1 Total Q2 Total Q3 Total Q4 Total Grand Total

FY2018 Non-Union Promotions by Quarter

Female Male Grand Total

• Vacancies exist in Bus Operations Maintenance due to promotions, retirement, and normal turnover

• Current Harris County economic climate stats:

Unemployment rates: Houston area: 4.3%

Texas: 3.9%

United States: 3.7% (lowest since 1969)

Very competitive job market for skilled labor

Many organizations are offering sign on bonuses. The highest found was $10,000 for diesel mechanics

Incentive program expected to last through FY19 as determined by management

• Program is designed to attract and retain qualified staff in a challenging job market

27

• Air Conditioning & Heat Mechanic / Collison Repair Mechanic - up to $4000

$1000 after completion of probationary period (90 days after date of hire)

$1000 after six months of active employment

$2000 after 12 months active employment

• Bus Mechanic A - up to $3000

$1500 after completion of probation period (90 days after date of hire)


• Bus Mechanic B - up to $2000

$1000 after completion of probation period (90 days after date of hire)


* Bus Mechanics applicants are technically assessed in the interview and hired as a Bus Mechanic A or B

28

Fliers and Postcards: − Bus and Rail −Mechanic schools, churches,

chambers, job ministries, veterans organizations etc.

Posters on Rail platforms, transit centers, Park and Rides

Banners hanging on BOF buildings

Lobby monitor announcement and banner

Social Media: − Email blasts− Facebook−METRO Blog−METRO web site−METRO Pod casts− Radio

Advertising− Spanish, Vietnamese translations

for advertising− Back of bus ads (1/3 of fleet)− Publications (i.e. Job Sparx,

Employment Guide) Job websites (i.e. Indeed, Career

Builder, etc.)29

Ergometrics Testing

Interview

Performance Evaluation

Extend Contingent Offer

31

• Goal: fast track the hiring of 20 applicants during a one-day hiring event • Interview questions have been optimized to allow for shorter interview

durations• Interviews, performance evaluations (P.E.), Ergometrics testing & drug &

alcohol testing conducted on site at Kashmere facility• Result: a streamlined hiring process for a high volume of candidates

Applicants Arrive

DOT Physical, Drug Screen &

CDL Hired

Government− Congressman Gene Green − State Representative Jarvis

Johnson −Harris County Precinct 7 Constable

May Walker− City of Houston−Housing and Community

Development Department

Schools:− Texas Southern University−University of Houston−Houston Community College−Universal Technical Institute

United Way

Churches− Lakewood Church−Wheeler Baptist Church− Catholic Charities

LULAC (League of United Latin American Citizens)

A.A.M.A (Association for the Advancement of Mexican Americans)

Texas Workforce Solutions

Texas National Guard Armory

34

35

• Retention meetings: ongoing since 2017− Staffing, Operations, Labor Relations & Organizational Development

• Approach:− Assess why and when personnel are exiting the Agency; some information has

already been gathered

− Develop strategies to tackle those reasons we can influence and improve

− Include key stakeholders in the assessment and solutions

• Action Plan:− Operations and HR meet bi-weekly to discuss actions and solutions

− Define and start the assessment plan, and build on prior work



AGENDA DATE:


SUMMARY:

Monthly Goverment Affairs Update

Government & Public Affairs Eduardo Miranda



AGENDA DATE:


SUMMARY:

Monthly Media Report

Press Office Jerome Gray

REPORT

Administration Committee | October 2018

Media

TV, RADIO, PRINT &

BLOGS

128 REPORTS

30 OUTLETS

26 HITS

METRONext Plans Shared METRORail to Events Labor Day Schedule

TOP STORIES

14 HITS 9 HITS

Ditch Your Car InitiativeMr. Lambert Accepts National Award

NOTABLE

HEADLINES

Houston Park(ing) Day

2.8MTOTAL IMPRESSIONS

2.3KTOTAL POSTS

Goal: INCREASE POSITIVE ENGAGEMENT

SOCIAL MEDIACOMBINED METRO ACCOUNTS & ALERTS PAGES

VIDEOS & LIVESTREAMING

16.5K VIEWS

Rail SafetyInitiatives

COMTO Hot Topics in Transit

Beating Traffic w/ HOV

Adopt a METRO Bus Stop

Jose Avila’s Path to Independence


AGENDA ITEM #:

AGENDA DATE:

SUBJECT:


SUMMARY:Marketing will provide its standard update to the Committee.

MARKETING

O C T O B E R 2 0 1 8 | S Y D N E Y S C A R D I N O

P R E S E N T A T I O N

1

LET’S ROLL• Back-of-bus windows across

1/3 of the fleet• Local buses• Park & Ride buses

DRIVE LESS, DO MORE

M E T R O M A R K E T I N G

2

On a Mission• Banners installed in high-

visibility areas at every bus operating and rail facility

• Installed on every floor at 1900 Main

MISSION STATEMENT


3

Increasing Awareness• Supporting Safety team with

initiative

• Rail platform posters

• Buttons

• Social media graphics

• And more!

RAIL SAFETY


4

Race to Ride• Partnering with Star Vanpool

to promote reasons to ride

• Radio promotion of “Race to Ride” in partnership with H-GAC and supplemented for saturation

• Digital/mobile advertising

STAR VANPOOL


5

BUS RODEO


Giddy-up• Customer Service Challenge

posters

• METRO Rodeo & Family Day posters

6

NOTIFICATION OF RIGHTS


Updating Our Customers• Updated per audit

requirements• Placed on every rail platform

and at every transit center

7

MENTAL HEALTH WEEK


Celebrating Awareness of Mental Health Issues • Fliers on the rail lines

• Posters on the rail lines

8


STUDENT METRO Q® FARE CARD

9


10

Documents

Notice and Agenda of a Meeting of the Board of Directors