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“Nothing is as fast as the speed of trust.”
—Stephen M.Covey
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What is trust?What does it mean to you?
Can you define it?What does it look like?
TRUST ACTIVITY
2 V O L U N T E E R S T H A T K N O W E A C H O T H E R
2 V O L U N T E E R S T H A T A R E S T R A N G E R S
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CAR- CAR ACTIVITY
One person, “the car,” stands in front with his or her eyes closed and hands held in front of the chest with palms outward as your bumpers. The second person, “the driver,” with eyes open, stands behind with hands on the shoulders of the car. Keeping his/her eyes open, the driver will steer the sightless car around the area, avoiding collisions with other pairs. Remember that the safety of the other person is your responsibility, so you must show compassion and care. Any questions?
THE IMPORTANCE OF TRUST
• Anticipating the emotional effects that decisions and actions might have on others
• Responding tactfully and respectfully in emotional situations
• Eliciting the perceptions, feelings, and concerns of others
• Recognizing that conflict is inevitable and using it to strengthen relationships
CAN I TRUST YOU?
ØWith my story?ØWith my pain?ØWith my kids?ØWith my life?ØWith my heart?ØWith my hopes?ØWith my dreams?
TRUSTØ Confidence in someone’s authenticityØ An assessment we make about our faith in a person’s reliabilityØ Honesty between peopleØ Human experienceØ Belief that another will act in a predictable way, is concerned with my
welfare, and is able to act in my interest (Putnam 2000)Ø Willingness to be vulnerable to the actions of another based upon
expectations that the party will perform an act of importance (Rousseau, Sitkin, Burt, Camerer 1998)
Ø Competence, openness, benevolence, reliability (Mishra 1996)Ø Trust can be situation specific...particularly in a work setting.
MISPERCEPTIONS ABOUT TRUST
Ø Trust automatically exists among people.Ø Trust is soft.Ø Trust is irrelevant to the bottom line.Ø Trust is either there or not there and you can’t do anything about it.Ø You can only trust someone you agree with.Ø Power and authority automatically result in trust.Ø Experience justifies trust.Ø Expertise results in trust.Ø Trust is a one way street.Ø I can exert “trust on demand.”
STEPHEN M.R COVEY 5 WAVES OF TRUST
SELF TRUST & THE FOUR CORES OF CREDIBILITY
STEVEN COVEYS 13 BEHAVIORS OF HIGH-TRUST LEADERS
1. Talk Straight2. Demonstrate Respect3. Create Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better
8. Confront Reality9. Clarify Expectations10. Practice
Accountability11. Listen First12. Keep Commitments13. Extend Trust
Relationship Trust
JOHN MAXWELL’S BASIC FACTS ABOUT PEOPLE
Ø Everyone wants to be somebodyØ No body cares how much you know until they know how much you
careØ Everybody needs somebodyØ Everybody can be somebody when somebody understands and
believes in themØ Anybody who helps somebody influences a lot of bodies
ENCOURAGE OTHERS
4 F A C T S A B O U T F A I T H
1. Most people don’t have faith in themselves
2. Most people don’t have someone who has faith in them
3. Most people can tell when someone else has faith in them
4. Most people will do anything to live up to your faith in them
B E C O M E A B E L I E V E R I N P E O P L E
1. Believe in them before they succeed
2. Emphasize their strengths
3. Praise them for what they do well
4. Instill confidence when they fail
CAN YOU HEAR ME NOW?J O H N C . M A X W E L LT H E V A L U E O F L I S T E N I N G
Listening shows respectListening builds relationshipsListening increases knowledgeListening generates ideasListening builds loyalty
D E V E L O P I N G L I S T E N I N G S K I L L S
Look at the speakerDon’t interruptFocus on UnderstandingCheck your emotionsSuspend judgmentAsk questions to clarifyMake listening your priority
HIGH- AND LOW-TRUST BEHAVIORS
Think of a high-trust relationship you have.§Who is it with?§Describe what this person does to build trust.
Relationship Trust
Think of a low-trust relationship you have.§ Who is it with?§ Describe what this person does to lower your level of
trust.
What’s the cost of the contrast?
A SHORT COURSE IN HUMAN RELATIONS
The least important word: IThe most important word: WeThe two most important words: Thank youThe three most important words: All is forgivenThe four most important words: What’s your opinion?The five most important words: You did a great job!The six most important words: I want to understand you better
LOVE YOUR PEOPLE
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REFERENCE
The speed of trust – The one thing that changes everything
Stephen M. R. Covey with Rebecca R. Merrill
Relationships 101
John C. Maxwell
