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There isn’t a better place than the Palouse to make an IMPACT in your professional development skills, while experiencing the many networking and professional development opportunities in store for you and your colleagues at the 2018 Northwest Coalition of Professional Staff in Higher Education (NCPS) annual conference.

The NCPS is an alliance of higher education professional staff organizations in the Pacific Northwest that supports and advocates for its members through communication, education, and professional development opportunities. Its purpose is to foster cooperation and collaboration among professional staff at all higher education institutions in the Pacific Northwest in order to:

• Promote an active role to contribute in the decision-making process within the higher education system.• Provide a voice on matters pertaining to professional staff welfare.• Sponsor professional development and educational opportunities to benefit participants both professionally and personally.

MEMBERSHIPMembership in NCPS is open to any interested individuals holding professional (exempt) staff positions at higher education institutions in the Pacific Northwest. Professional staff are defined as employees appointed to positions generally exempt from civil service regulations. They are highly trained and educated individuals who are engaged in administration, providing professional and technical services, research, instruction, counseling, advising, or fundraising to support their institution’s educational mission.

ACTIVITIESThe primary activity of NCPS is the planning and implementation of an annual regional conference for professional staff employed at higher education institutions in the Pacific Northwest.

UNIVERSITY OF IDAHO PLANNING COMMITTEE

A special thank you to the Office of the President, Computer Science Department, Parking and Transportation, University Communication and Marketing, Human Resources, Office of the Provost & Executive Vice President, College of Letters, Arts and Social Sciences, Campus Recreation, and NCPS.

NCPS EXECUTIVE COMMITTEEEXECUTIVE CHAIR - Deci Evans, University of Washington Medicine

VICE CHAIR - Karen Garrett, Washington State University

VICE CHAIR - April Markiewicz, Western Washington University

WELCOME

David Pittsley, Office of the President

Nichole Vietz, Office of the President

Kevin Ketchie, Office of the President

Sue Branting, Computer Science

Summer Howard, Parking & Transportation

Elissa Keim, Professional Development & Learning

Jennifer Hayes, University Marketing & Communication

Joana Espinoza, Office of the Provost & Executive Vice President

Kristi Overfelt, College of Letters, Arts & Social Sciences

Conference Host

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Wednesday, July 18 - Best Western CONFERENCE REGISTRATION CHECK-IN - Silver Room NCPS MEMBERSHIP MEETING (new members information session) - Palouse Room

WELCOME AND INTRO - Silver Room Deci Evans, NCPS Executive Chair

KEYNOTE SPEAKER - Life Happens. Live it! Motivation that Moves - Silver Room- Jake French

Ever wonder how some people can go through almost unthinkable challenges personally or professionally, and still come out on top? While others get derailed by the little bumps in the road? Jake shares the tools, mindsets, and strategies needed to turn adversity into opportunity, steer clear of burn-out or self doubt, and create the kind of focus that can take your life and careers as high as you want to go!

RECEPTION Best Western Courtyard

Thursday, July 19 - University of Idaho Bruce Pitman Center, 2nd Floor

VANDAL TROLLEY - Departs from Best Western travels to U of I Pitman Center, 7:00 a.m. & 7:20 a.m.

CONFERENCE REGISTRATION/HOST TABLE - International Ballroom North

light breakfast and networking OPENING REMARKS - Intl. Ballroom North Summer Howard, University of Idaho Staff Council Chair

WELCOME ADDRESS - Intl. Ballroom North Chuck Staben, University of Idaho President

SESSION 1 - (90 minutes)

The Impact of Listening in Learning Environments - Gold Vandal Ballroom

Lori Joubert, University of Washington

This workshop will provide a space for professionals in higher education to build a listening partnership with workshop participants. The purpose of the listening partnership is to create a safe space to discuss and share individual and group experiences and swap success stories. Participants will be engaged and walk away with a renewed sense of one’s listening capabilities and the impact one has to lead, teamwork, problem solve and celebrate in a variety of learning situations. 1. Identify listening challenges in the context of learning situations.

2. Practice building a listening partnership model as a strategy for addressing known or perceived challenges.

3. Assess the observable impact of listening within a professional learning environment for the purpose of advocating, communicating, teaming, and celebrating.

Respectful Communication: Transforming Debate to Dialogue - Silver Vandal Ballroom

Lysa Salsbury, University of Idaho

Learn how to engage in controversy with civility. In order to fully collaborate with others and find common ground to facilitate positive change, we need to experience a shift in thinking with regard to how we relate to one another when we have views that don’t necessarily align. This workshop will address how to express different points of view without becoming polarized; how to replace destructive stereotyping with understanding and concern; how to engage in respectful dialogue from which everyone involved walks away feeling good about the outcome; and how to move towards creating and maintaining an organization that is productive, flexible, and easily adaptable to change.

There’s Always Room For Improvisation - Intl. Ballroom SE

Guy Smith, Western Washington University

While a large part of what we do in improv is collectively tell stories without a script, our main goals for this presentation are to share the joy of being in the moment, without thinking, while having fun at the same time. We will discuss the philosophy of improvisation, providing an overview of key elements involved in storytelling as well as modeling improv’s direct application to professional and personal success. This includes actively engaging our colleagues in a handful of improv games and short-form improv (like you might see on “Whose Line Is It Anyway”) intended to improve communication skills and team-building by thinking on the spot and making others look good. Come prepared to have fun, learn about, and participate in IMPROV!

AGENDA2:00

3:00 -4:00 p.m.

4:00 p.m.

4:15 -

5:15 p.m.

5:15 -7:00 p.m.

7:00 -7:30 a.m.

7:30 - 8:15 a.m.

8:15 a.m.

8:30 a.m.

9:00 -10:30 a.m.

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Thursday, July 19 - University of Idaho Bruce Pitman Center, 2nd Floor

SESSION 1 - (continued) Improving Team Communication Using Human Centered Design Methods - Intl. Ballroom SW

Melisa Nelson, Bellingham Technical College

This workshop will provide attendees new methods to utilize in approaching issues or concerns in their everyday lives. Using human-centered design methods, participants will: increase their competency in framing problems in a way that encourages exploration; practice methods of digging into the causes and effects of an issue; and learn a new way of providing constructive feedback to their peers.

Leadership Without Limits. Influencing Through Inspiration (60 Mins.) -Vandal Ballroom South

Jake French Ready to take your leadership to a new level of influence? The kind where common goals, diverse input, creative thinking, and a sense of teamwork positions your organization as a standout that dares to think differently about what management can be. Jake’s heroic journey will inspire you to take a fresh look at how you adapt to challenges and extract what can be accomplished, rather than what stands in the way.

BREAK - (15 minutes)

SESSION 2 - (60 minutes) Creating and Maintaining Effective Teams - Gold Vandal Ballroom

Betty Lanman, University of Washington

Learn strategies for maintaining a cohesive, highly functional team in an ever-changing work environment. These concepts can be applied to team members and team leaders.

Do you want to be part of a winning/successful team?• Everyone on the team contributes• Interactions are energetic, and much of the communication is conducted in person• Team members connect with one another directly, not just with or through the team leader• Learn what to do if the “I” starts to creep into your Team

Serving on a team brings many rewards - team members participate in planning, problem solving, and decision making.

Unveiling my Superpower in France - Intl. Ballroom SE

Lisa Hill, University of Idaho

Have you ever experienced the awesome wonder of living in a foreign country? Enjoy the retelling of an adventure about the overnight immersion, comedy of errors, and marvelous journey leading to the discovery of a superpower. (After two years of a friend coaxing me, I applied for and received a grant to complete a Study Abroad in summer 2017. From an “older” student perspective, this session will explain some of the preparation process, cultural obstacles, surprises, and lessons learned.)

Shared Governance: What Does That Mean Anyway? - Intl. Ballroom SW

Summer Howard, University of Idaho

Discover your voice through Shared Governance! This workshop will explore ways to navigate the delicate balance between faculty and staff participation in planning and decision-making processes, on the one hand, and administrative accountability on the other.

Plan, Implement, Cancel, & Regroup: Strategies for Success in a Fluid Environment - Vandal Ballroom South

Brenda Helbling, University of Idaho

This session will focus on strategies for determining and re-determining priority use of time, particularly for those working directly with administrators with demanding schedules. We will also examine issues of flexibility and survival working in a fluid environment.

Take Your Work to the Next Level: Easy Tools to Help you Organize & Prioritize - Borah Theater Chloe Rambo, University of Idaho

Some of the best tools to help you increase your daily productivity are already in your pocket or on your desk - it’s true! In this workshop you’ll learn new strategies you can immediately implement in your workflow to get more done with less effort. Together we’ll focus on new ways to prioritize tasks and improve team communication to achieve your Group Goals.

AGENDA

9:00 -10:30 a.m.

10:45 -11:45a.m.

10:30 -10:45 a.m.

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Thursday, July 19 - University of Idaho Bruce Pitman Center, 2nd Floor

LUNCH - Intl. Ballroom North

SESSION 3 - (90 minutes) Respectful Communication: Transforming Debate to Dialogue - Intl. Ballroom SE

Lysa Salsbury, University of Idaho

Learn how to engage in controversy with civility. In order to fully collaborate with others and find common ground to facilitate positive change, we need to experience a shift in thinking with regard to how we relate to one another when we have views that don’t necessarily align. This workshop will address how to express different points of view without becoming polarized; how to replace destructive stereotyping with understanding and concern; how to engage in respectful dialogue from which everyone involved walks away feeling good about the outcome; and how to move towards creating and maintaining an organization that is productive, flexible, and easily adaptable to change.

Using “Mission Command” to Improve Teamwork & Communication - Silver Vandal Ballroom

Brad Martin, University of Idaho

The U.S. Army uses a philosophy called ‘Mission Command’ as a framework for teamwork and communication. This philosophy is easily transferrable to teamwork and communication in Higher Education. This workshop will examine this philosophy and discuss ways in which it can be practiced.

Tips on Successfully Creating a Peer Mentor Program - Intl. Ballroom SW

Rush Duncan, Bellingham Technical College

Introduction to the STAR program at Bellingham Technical College with a focus on Peer Mentoring Topics will include aTED Talk: How to build a movement in under 3 minutes. Why peer mentors (adds validity, networking, time management focus, build connection and community, ringers). We’ll examine the peer mentoring selection process, discuss lessons learned and best practices. STAR is a title III funding grant program that offers Success coaching, Tutoring, Academic support, andconnects students to Resources on campus and within the community.

There’s ALWAYS ROOM FOR IMPROVISATION - Vandal Ballroom South

Guy Smith, Western Washington University

While a large part of what we do in improv is collectively tell stories without a script, our main goals for this presentation are to share the joy of being in the moment, without thinking, while having fun at the same time. We will discuss the philosophy of improvisation, providing an overview of key elements involved in storytelling as well as modeling improves direct application to professional and personal success. This includes actively engaging our colleagues in a handful of improv’s games and short-form improv (like you might see on “Whose Line Is It Anyway”) intended to improve communication skills and team-building by thinking on the spot and making others look good. Come prepared to have fun, learn about, and participate in IMPROV!

Facilitating Critical Conversations Using Visual Dialogue - Borah Theatre

Cameron Wuhr, Western Washington University

We as individuals, and communities, perceive reality in such diverse ways that our ideologies and experiences influence our unique perceptions and perspectives of the world. If we challenge our preconceived biases, allow ourselves to recognize emotional vulnerability, and seek to understand others, then we can begin to cultivate brave spaces that support students, staff, and faculty. Come join us for an engaging and stimulating workshop on how to participate in civil discourse utilizing visual dialogue as a means of communication, and recognize how visual stimuli affects comprehension as it relates to social justice issues in education. Participation is highly encouraged for experiential learning.

BREAK - (15 minutes)

AGENDA

1:15 -2:45 p.m.

NEED WIFI WHILE ON CAMPUS? VandalAirGuest Password: GoVandals!

12:00 -1:00 p.m.

2:45 -3:00 p.m.

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SESSION 4 - (60 minutes)

How to Break the Bad News - Intl. Ballroom SE Becky Baumgartner, University of Idaho

From simply saying “no,” to announcing a change or development that not everyone is happy about, we sometimes say, or share information that can be perceived as bad news. In this workshop we’ll talk about why bad news seems so difficult to deliver, strategies for delivery, and straightforward yet empathetic conversation. Also considered are factors to take into account when delivering bad news, such as stakeholders, timing, contextualization, and confidence.

Using Student Learning Outcomes for Self-Reflection - Gold Vandal Ballroom Jenn Cook, Western Washington University

Each quarter, the Student Activities area uses Student Learning Outcome rubrics to guide students through a self-reflection exercise. Students assess where they believe they are in their own developmental process in areas such as time management, interpersonal communication, cultural competency, and so on and the advisor/supervisor then meets with the student to hear their reflection and guide on how they might improve. This has been a beneficial practice as it allows for honest reflection and guidance on how to be their best selves. In this session, I will share the rubrics and the process for developing the self-assessments as well as some outcomes from the last few years.

Shared Governance: What Does That Mean Anyway? - Intl. Ballroom SW Summer Howard, University of Idaho

Discover your voice through Shared Governance! This workshop will explore ways to navigate the delicate balance between faculty and staff participation in planning and decision-making processes, on the one hand, and administrative accountability on the other.

Plan, Implement, Cancel, & Regroup: Strategies for Success in a Fluid Environment - Vandal Ballroom South Brenda Helbling, University of Idaho

The session will focus on strategies for determining and re-determining priority use of time, particularly for those working directly with administrators with demanding schedules. We will also examine issues of flexibility and survival working in a fluid environment.

GROUP PHOTO - International Ballroom North

EXPLORE MOSCOW - dinner groups

VANDAL TROLLEY

AGENDA

3:00 -4:00 p.m.

4:00 p.m.

4:30 -8:00 p.m.

4:30 -9:00 p.m.

Thursday, July 19 - University of Idaho Bruce Pitman Center, 2nd Floor

(Approximate) Departure Time From To

4:30 p.m. Pitman Center Friendship Square4:40 p.m. Friendship Square Best Western4:55 p.m. Best Western Pitman Center5:15 p.m. Pitman Center Friendship Square5:30 p.m. Friendship Square Best Western5:45 p.m. Best Western Friendship Square

6:45 p.m. Friendship Square Pitman Center7:00 p.m. Pitman Center Best Western7:15 p.m. Best Western Friendship Square7:30 p.m. Friendship Square Pitman Center7:50 p.m. Pitman Center Best Western8:05 p.m. Best Western Friendship Square8:20 p.m. Friendship Square Pitman Center8:35 p.m. Pitman Center Best Western8:45 p.m. Best Western Friendship Square8:55 p.m. Friendship Square Best Western9:05 p.m. Best Western Pitman Center

1 hour break in Trolley service

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Friday, July 20 - University of Idaho Bruce Pitman Center, 2nd Floor

BREAKFAST - International Ballroom North light breakfast

SESSION 5 - (90 minutes)

The Impact of Listening in Learning Environments - Gold Vandal Ballroom Lori Joubert, University of Washington

This workshop will provide a space for professionals in higher education to build a listening partnership with workshop participants. The purpose of the listening partnership is to create a safe space to discuss and share individual and group experiences and swap success stories. Participants will be engaged and walk away with a renewed sense of one’s listening capabilities and the impact one has to lead, team, problem solve and celebrate in a variety learning situations. 1. Identify listening challenges in the context of learning situations

2. Practice building listening partnerships model as a strategy for addressing known or perceived challenges.

3. Assess the observable impact of listening within professional learning environments for the purpose of advocating, communicating, teaming, and celebrating.

Tips on Successfully Creating a Peer Mentor Program - Intl. Ballroom SW Rush Duncan, Bellingham Technical College

Introduction to the STAR program at Bellingham Technical College with a focus on Peer Mentoring Topics will include aTED Talk: How to build a movement in under 3 minutes. Why peer mentors (adds validity, networking, time management focus, build connection and community, ringers). We’ll examine the peer mentoring selection process, discuss lessons learned and best practices. STAR is a title III funding grant program that offers Success coaching, Tutoring, Academic support, and connects students to Resources on campus and within the community.

Using “Mission Command” to Improve Teamwork & Communication - Silver Vandal Ballroom Brad Martin, University of Idaho

The U.S. Army uses a philosophy called ‘Mission Command’ as a framework for teamwork and communication. This philosophy is easily transferable to teamwork and communication in Higher Education. This workshop will examine this philosophy and discuss ways in which it can be practiced.

Improving Team Communication Using Human Centered Design Methods - Intl. Ballroom SE Melisa Nelson, Bellingham Technical College

This workshop will provide attendees new methods to utilize in approaching issues or concerns in their everyday lives. Using human-centered design methods, participants will: increase their competency in framing problems in a way that encourages exploration; practice methods of digging into the causes and effects of an issue; and learn a new way of providing constructive feedback to their peers.

Facilitating Critical Conversations Using Visual Dialogue - Borah Theatre Cameron Wuhr, Western Washington University

We as individuals, and communities, perceive reality in such diverse ways that our ideologies and experiences influence our unique perceptions and perspectives of the world. If we challenge our preconceived biases, allow ourselves to recognize emotional vulnerability, and seek to understand others, then we can begin to cultivate brave spaces that support students, staff, and faculty. Come join us for an engaging and stimulating workshop on how to participate in civil discourse utilizing visual dialogue as a means of communication, and recognize how visual stimuli affects comprehension as it relates to social justice issues in education. Participation is highly encouraged (experiential learning).

BREAK - (15 minutes)

7:00 -8:00 a.m.

AGENDA

8:00 -9:30 a.m.

9:30 -9:45 a.m.

(Approximate) Departure Time From To

4:30 p.m. Pitman Center Friendship Square4:40 p.m. Friendship Square Best Western4:55 p.m. Best Western Pitman Center5:15 p.m. Pitman Center Friendship Square5:30 p.m. Friendship Square Best Western5:45 p.m. Best Western Friendship Square

6:45 p.m. Friendship Square Pitman Center7:00 p.m. Pitman Center Best Western7:15 p.m. Best Western Friendship Square7:30 p.m. Friendship Square Pitman Center7:50 p.m. Pitman Center Best Western8:05 p.m. Best Western Friendship Square8:20 p.m. Friendship Square Pitman Center8:35 p.m. Pitman Center Best Western8:45 p.m. Best Western Friendship Square8:55 p.m. Friendship Square Best Western9:05 p.m. Best Western Pitman Center 7

CONNECT WITH US

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Friday, July 20 - University of Idaho Bruce Pitman Center , 2nd Floor

SESSION 6 - (60 minutes)

Creating and Maintaining Effective Teams - Vandal Ballroom South

Betty Lanman, University of Washington

Learn strategies for maintaining a cohesive, highly functional team in an ever-changing work environment. These concepts can be applied to team members and team leaders.

Do you want to be part of a winning/successful team?• Everyone on the team contributes• Interactions are energetic, and much of the communication is conducted in person• Team members connect with one another directly, not just with or through the team leader• Learn what to do if the “I” starts to creep into your Team

Serving on a team brings many rewards - team members participate in planning, problem solving, and decision making.

Using Student Learning Outcomes for Self-Reflection - Gold Vandal Ballroom

Jenn Cook, Western Washington University

Each quarter, the Student Activities area uses Student Learning Outcome rubrics to guide students through a self-reflection exercise. Students assess where they believe they are in their own developmental process in areas such as time management, interpersonal communication, cultural competency, and so on and the advisor/supervisor then meets with the student to hear their reflection and guide on how they might improve. This has been a beneficial practice as it allows for honest reflection and guidance on how to be their best selves. In this session, I will share the rubrics and the process for developing the self-assessments as well as some outcomes from the last few years.

Unveiling my Superpower in France - Intl. Ballroom SW

Lisa Hill, University of Idaho

Have you ever experienced the awesome wonder of living in a foreign country? Enjoy the retelling of an adventure about the overnight immersion, comedy of errors, and marvelous journey leading to the discovery of a superpower. (After two years of a friend coaxing me, I applied for and received a grant to complete a Study Abroad in summer 2017. From an “older” student perspective, this session will explain some of the preparation process, cultural obstacles, surprises, and lessons learned.)

How to Break the Bad News - Intl. Ballroom SE Becky Baumgartner, University of Idaho

From simply saying “no,” to announcing a change or development that not everyone is happy about, we sometimes say, or share information that can be perceived as bad news. In this workshop we’ll talk about why bad news seems so difficult to deliver, strategies for delivery, and straightforward yet empathetic conversation. Also considered are factors to take into account when delivering bad news, such as stakeholders, timing, contextualization, and confidence.

Take Your Work to the Next Level: Easy Tools to Help you Organize & Prioritize - Borah Theatre Chloe Rambo, University of Idaho

Some of the best tools to help you increase your daily productivity are already in your pocket or on your desk - it’s true! In this workshop you’ll learn new strategies you can immediately implement in your workflow to get more done with less effort. Together we’ll focus on new ways to prioritize tasks and improve team communication to achieve your Group Goals.

BREAK - (10 minutes)

NEXT STEPS - International Ballroom North conference evaluation, door prizes

2019 NCPS CONFERENCE - July 17-19 Location TBD

AGENDA

9:45 -10:45 a.m.

10:45 -10:55 a.m.

10:55 -11:30a.m.

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JAKE FRENCH - keynote speakerAfter a devastating accident, and some huge life-lesson choices left him a quadriplegic, he fell into the same pity pit so many people feel pushed into today. Life in a wheelchair at 23? What kind of an existence would that be? A light bulb illuminated when he noticed other patients who had much worse situations, but the severity didn’t seem to affect their ability to move on. There must be another variable here? It was in that hospital room where Jake realized the opportunity created by FOCUS, ATTITUDE and CHOICE. The emotional pull when he shares that moment with audiences of all ages connects and creates a shift so powerful, it practically removes the words, “I can’t” from their vocabulary.

BECKY BAUMGARTNERBecky has been a member of the Moscow community for almost ten years. Originally, she moved to Moscow to attend the University of Idaho, earning her B.A. in English. Now she works as a customer service representative at the Parking and Transportation Department, the culmination of multiple customer service jobs. She has encountered numerous instances of both delivering and receiving bad news. Realities or changes that some perceive to be bad news are ubiquitous in the higher education community. These conversations can be awkward at best, and sometimes we want to avoid them altogether, but they don’t have to be that way! Throughout Becky’s experience as a student, as a staff member, and as a mother to her four-year-old, she has collected some key strategies for how to break the bad news.

JENNIFER COOKJenn is the Club Activities Coordinator at Western Washington University. She serves as the main advisor for all 200+ clubs in the Associated Students and supervises 5 student staff who support the club system. When she is not dreaming of new ways of “doing” at work, she is at home with her husband and 10 year old son, probably catching up on TV shows or working on a puzzle. She also enjoys biking and all things paranormal.

RUSH DUNCANRush Duncan works for Bellingham Technical College as a Completion Coach for the STAR Title III Grant. Rush has a BFA in Drawing and Painting (University of North Texas), an AAS as a Legal Administrative Assistant (BTC), and a Hypnotherapy certificate (BTC). Rush enjoys helping students navigate challenges and identify resources. His role as a STAR Completion Coach is a contributing factor for student success at BTC and beyond.

BRENDA HELBLINGBrenda works as the Chief of Staff for the President at the University of Idaho. Brenda has worked at the University since 1991 with the last 12 years in the executive suite, first as an executive assistant to the Provost and Executive Vice President, moving to her current role in the president’s office in 2014. In her role, she serves as a member of the senior executive leadership team and President’s Cabinet. She serves as a confidential and strategic thought partner for the president, and ensures effective execution of presidential priorities and initiatives, in support of the mission and strategic directions of the University. Brenda earned a bachelor’s degree in English with pre-professional emphasis in business, human resource

management, and journalism. Brenda has served as an officer in the UI Athena Women’s Organization, is active with her professional organization, and has been involved in the Ace Women’s Network for Idaho. Brenda has engaged with students on two Alternative Service Breaks and an international study abroad.

LISA HILLLisa is the Director of Student Services in the College of Science at the University of Idaho. She holds a master’s degree in Adult, Organizational Learning and Leadership. Lisa brought many years of teaching and advising experience from North Idaho College when she joined the advising staff at the University of Idaho in 2012 in the College of Letters, Arts and Social Sciences. As director of student services, Lisa works with students in a number of ways, including advising and managing retention programming. In addition to meeting with future and current students about undergraduate advising, she meets most frequently with struggling students who are officially assigned to faculty or professional advisors throughout the college.

Lisa’s work has led to an increase in retention and reduction in probation/disqualification in the College of Science. In 2018 Lisa received the Award for Excellence in Advising – Advising Administrator from the National Academic Advising Association – Region 8. Other recent honors include the 2018 University of Idaho Staff Excellence in Advising Award and a Faculty/Staff International Development Award in 2017.

MEET OUR SPEAKERS

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SUMMER HOWARDAfter moving to Moscow in 2004 and with her son, Summer was quickly engrossed in the university climate. Initially starting her higher education career with five years at neighboring Washington State University, in 2010 Summer moved into her current position as the Customer Service Lead in University of Idaho’s Parking and Transportation Services department. After being nominated by a current member of Staff Council, Summer joined the council and greatly expanded her responsibilities and university knowledge by becoming the Communications Representative and Secretary simultaneously. Her very first presentation to the group was on shared governance. Now, as Staff Council Chair, Summer is living and breathing shared

governance and actively maintaining positive relationships with campus constituents and leaders alike which is proven by becoming UI Athena Woman of the Year.

LORI JOUBERT Lori is a dedicated professional and community member with 20 years of experience leading and managing groups in a variety of organizational settings. She is currently an Administrative Coordinator at UW Medicine where she actively promotes the significance of effective listening and communication skills in her work environment. She has designed and delivered listening and communication sessions to managers, supervisors, front-line employees, colleagues and community members over the years. Lori’s in-depth professional experience includes customer service, administrative support, management and volunteerism. She has worked primarily in healthcare, financial services and retail industries. Lori currently serves as Vice

President Elect of the International Listening Association. Lori has a Master’s degree in speech communication from the University of Washington, certificate in Project Management from University of Washington Extension, Certified Listening Professional, and an Emotional Intelligence Certification. In her free time, Lori is a dance enthusiast and enjoys salsa and ballroom dancing.

BETTY LANMANBetty serves as the Assistant to the Director at UW Medical Center in the Department of Radiology. In this role, she supports the Interim Chair’s role as UWMC Medical Director, she manages the Interim Chair’s marketing projects including social media outreach and educational events. Operationally, she manages projects and interacts with radiology department administration and clinical staff centering on clinical operations of radiology. Prior to coming to UW Medicine, Betty was employed in the private sector for 23 years working for a national provider of independent medical opinions for the workers compensation and disability insurance industry. She served as Director of Client Services for 16 years, and provided training to physicians and staff.

She developed and conducted training workshops for professional continuing education credits, and was a trainer for the Washington Self-Insurers Association. Her volunteer activities include serving at Seattle Children’s Hospital (5 years), two seasons with Girls on the Run of Puget Sound, as well as the Seattle Foundation, supporting the Seattle-King County Clinic in the fall of 2015, 2016, and 2017. Her hobbies include bicycling, trail hiking, and reading fiction, biographies, and history. She earned her Bachelor of Arts degree in Social Sciences at the University of Washington. She has three grown children and nine grandchildren.

MELISA NELSONMelisa has served as the Assistant to the Vice President of Student Services at Bellingham Technical College since 2014. Melisa earned a Bachelor of Arts in Political Science with a minor in Communication Studies from Western Washington University in 2013 and is currently in the MBA program at Western Governor’s University. Previously, Melisa spent 15 years in the service sectors focusing on superior customer service, leadership, and conflict resolution strategies. Her areas of expertise, and what motivates her to go to work each day, are applying problem solving, human-centered design methods, deepening relationships with her coworkers through communication, and facilitating fun and effective meetings.

BRAD MARTINBrad retired in 2017 as a U.S. Army Lieutenant Colonel with 22 years of service. He served in various leadership positions in the Army both within the United States and overseas finishing his career as the Commander of the University of Idaho Army ROTC Battalion. He currently serves as the Executive Project Manager in the Office of the President.

CHLOE RAMBOChloe currently serves her alma mater as Associate Director of Development in the College of Engineering. She was born in a small Eastern Washington town and was raised on the Palouse in a farming family. She loves creating efficient management systems and walking her dog, Josh. Chloe received her bachelors in Journalism from the University of Idaho and her master’s in Strategic Communication from Washington State University.

LYSA SALSBURYLysa is the Director of the University of Idaho Women’s Center. She leads campus outreach, education, and engagement efforts around women’s and gender issues, and serves on a number of institutional and local committees that focus on promoting equity and inclusion at the university and beyond. Lysa is the PI for a 3 year U.S. Department of Justice grant to develop culturally responsive violence prevention education and advocacy for diverse student populations, and serves as a confidential resource for faculty, staff, and students at the UI. She is a certified victim advocate, and a trainer and facilitator for the Green Dot Bystander Intervention Program, UI Safe Zone, and Our Whole Lives (OWL) sexuality education program,

where she puts her knowledge of respectful communication techniques to good and frequent use. Lysa also has extensive experience consulting with and leading strategic planning and visioning/value exercises with a variety of groups, both on and off campus.

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GUY SMITHAfter graduating from Washington State University (Go Cougs!) with degrees in English, Anthropology, and Communications, Guy Smith was hired by Whatcom Community College (WCC), where he is now a Professor of Communication Studies and the Division Chair of Social Sciences and Business. Though he teaches a variety of courses (and oversees 20 disciplines and programs), his specialty is teaching performance-based topics such as public speaking, oral interpretation, and improv. Guy has given numerous professional speeches on a wide range of subjects, though his previous favorite speech was at the Cooperstown Symposium on Baseball and American Culture at the National Baseball Hall of Fame in Cooperstown,

NY, where he recounted his experiences researching and umpiring baseball. Beyond academia, baseball, and speaking, Guy has performed in dinner theater (including as a clown in Make ‘Em Laugh); reader’s theater (a handful of children’s stories at various locations); stage productions such as Richard III (George, Duke of Clarence) and Taming of the Shrew (Hortensio) with Shakespeare Northwest; and independently staged radio productions of The 39 Steps, A Christmas Carol, The War of the Worlds…and is currently in his fourth season as a regular cast member with the Camano Island Radio Theatre. Guy is also in his fifth year co-advising WCC’s Improv Club and performance group The Dorckapods; for the past year he continues to hone his skills by taking improv classes at the Upfront Theater in Bellingham, WA.

CAMERON WUHR Cameron has an M.Ed. in Educational Leadership and a B.A. in Multidisciplinary Studies. He currently is an Academic Support Coordinator and Instructor at Western Washington University. During his 15 years in higher education, he’s held a variety of positions in both Student and Academic Affairs. He is passionate about inquiry-based learning and action research as it relates to access, equity, and inclusion in post-secondary education.

ABOUT MOSCOWDiscovered in 1805 by Lewis and Clark, the Palouse is a geologic wonder unlike any other area. Mesmerizing beauty and a sweeping landscape of rolling hills and plateaus greet visitors to this distinctive region north of the Snake River in Southeast Washington and North Central Idaho. This is the place simply to drive leisurely along the gently curving highways, sprinkled with antique shops and wineries, with easy access to hiking and biking and above all, photography.

This land was originally occupied by the nomadic Palus tribe, renowned as expert equestrians. It is generally thought that French-Canadian fur traders converted the name of the tribe to the more familiar French word pelouse, which means “land with short thick grass.” The area has since become known for growing wheat and legumes and is home to small towns with a rich history and charm. Pullman, Washington, and Moscow, Idaho are the main hub communities. Settlers came to the area in 1871, for the abundant grassland and available timber for building. Originally named “Paradise Valley,” Moscow’s name was chosen by Postmaster Samuel Neff not only because it reminded him of his hometown of Moscow, Pa., but also for its favorable meaning, “City of Brotherly Love.” In 1875, the city’s first store was opened on what is now Main Street. The town became incorporated in 1887 followed by the creation of Latah County in 1888 landing Moscow as the county seat. In 1889 Moscow was also chosen as the site for a land-grant institution, the University of Idaho, which propelled the city into a trading and population center for the county. Idaho achieved statehood in 1890.

ABOUT THE UNIVERSITY OF IDAHOSince 1889, the University of Idaho has provided motivated students with a transformative higher education experience that prepares them to solve real-world problems and achieve success in their lives and careers. Beginning with our beautiful residential campus in Moscow, the university’s reach extends throughout Idaho, serving over 12,000 students with educational centers in Coeur d’Alene, Boise and Idaho Falls, a research and extension center in Twin Falls, plus Extension offices in 42 counties. One of the nation’s land-grant research universities, U of I is a noted national leader in student-centered learning and interdisciplinary research that promotes public service. Our work serves businesses and communities, advancing the pursuit of diversity, citizenship and global outreach.

LEARN MORE AT uidaho.edu

MOSCOW

 

1. Patty’s Kitchen        4.  Maialina Pizzeria      6.  La Casa Lopez 2. Gambino’s          5.  Mikey’s Gyros      7.  Mad Greek 3. Moscow Ale House                  8.  Season’s  

Thank you to the following participating restaurants