Northridge Presentation Share Point Portal User Experience

www.northridge.com | Proprietary & Confidential www.northridge.com | Proprietary & Confidential

SharePoint Portal UX Maturity Model Classifying your Experience

[email protected] | 855.587.9900 | www.northridge.com

www.northridge.com | Proprietary & Confidential 3

www.northridge.com | Proprietary & Confidential

Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America.

By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients' strategic business initiatives.

We have a Strong Foundation and we experience Continued Growth

• 10+ years in business, 100+ full-time consultants serving clients across North America

We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions

We are a Microsoft Managed Partner

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Northridge Capabilities Core Strengths Brought Together Seamlessly

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User Experience and SharePoint

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COMPOSITES

Business Applications

• Program & Project Management

• Custom Business Application Development

• Read / Write Integration w/ Line of Business (LOB) data

• Visual Studio Support

• Data Exposed Through Web Services & APIs

INSIGHTS

Business Insight & Analysis

• Dashboards & Scorecards

• BI Reports

• Incorporation of LOB Data from Data Warehouse

• Web Analytics

• PowerPoint, Excel Services, Visio Services

SEARCH

Enterprise Search

• Search Structured & Unstructured Content

• Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, LOB Systems (FAST Search)

• Social Relevance & Phonetic Search

CONTENT

Web & Enterprise Content

• Web Content Management

• Enterprise Document, Records, Audio/Video Management

• Workflows & Routing, Metadata Taxonomies and Folksonomies

• Document Imaging & Capture

COMMUNITIES

Social Networking

• Communities, My Sites, Blogs & Wikis

• Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking

• Profiles & Expertise

• Organizational Browsers

SITES

Websites & Portals

• Intranet, Extranet, & Internet Sites

• Collaboration & Productivity Solutions

• On-premise, Cloud-based, & Hybrid Models

• Cross Browser, Offline, Mobile, MS Office Integration

What is SharePoint The Collaboration Platform for the Enterprise and Internet

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What is User Experience Lexical Definition

User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system.

User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change.


What is User Experience A Positive Relationship between Users and the Solution

• Business goals and objectives

• Intended behaviors of the audiences

• Information and content being presented and consumed


Defining UX Designing for Usability


• Branding

• Creative Design

• Content Presentation

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Defining UX Visual Design


• Branding

• Creative Design


• Taxonomy

• Content Relationships

• Search

• Content Aggregation and Rollup

• Page Layout and Flow

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Defining UX Information Design


• Branding

• Creative Design


• Taxonomy

• Content Relationships

• Search


• Page Layout and Flow

• Navigation (menus)

• Video & Rich Media

• Ratings, Tagging & Comments (Social)

• Advertisements

• Calls to Action

• Messaging

• Access & Authentication

• Personalization

• Customization

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Defining UX Interactive Design


Why UX and SharePoint? An Investment in UX is an Investment in SharePoint


Increase User Adoption

Improve Productivity

Drive User Behavior

Delight Your End Users

Brand Reinforcement

Empower Employees

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Classifying Portal Maturity

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“Today's portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsen's Alertbox, July 18, 2011

What is a Portal?

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Classifying Your SharePoint Portal Maturity


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Classification of SharePoint in Your

Organization

Use of SharePoint in Your Organization

Collaboration, Document Management, Social Computing

Collaboration Site(s)

Intranet/Extranet Application

Business Process Automation, Reporting, Department Sites

Corporate Communications, Personalized and Targeted Content, Enterprise Search, Enterprise Dashboards

Portal


Classifying Your SharePoint Portal Experience

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Quality of User Experience

Configuration and Customization (Effort)

Light

Medium-Low

Medium

Involved Heavy

High

SharePoint UX Maturity Model Factor of Configuration and Customization


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We Can Classify Your UX Needs Based on

Your Classification of SharePoint

UX Should Mature as Your Classification of SharePoint Matures


Collaboration Site

Intranet



Enterprise Portal

Light Involved Heavy

Medium-Low

Medium

High

SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity


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Collaboration Site

Intranet



Enterprise Portal

Light Involved Heavy

Medium-Low

Medium

High

Basic

Advanced

Sophisticated

Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization


Classifications of SharePoint Portal UX


Basic

• Branding

• Creative Design


• Elementary IA

• Site Templates

• Initial Taxonomy

Advanced

• Integration of Custom Developed Web Parts

• More Sophisticated Taxonomy

• Higher Level of Customized/Configured Information Architecture

• Advanced Site Templates

• Page Layouts

• Custom Site Directories

Sophisticated

• Sophisticated Creative Design and Branding

• Publishing


• Content Management

• Advanced IA

• Advanced Page Layouts

• Calls-to-Action

• Custom Navigation and Mega-Menus

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Examples Basic UX


Examples Basic UX

Consistent Team Member Web Part

Established Brand

Navigation Consistency

Prioritized Task List

Visual Cues


Examples Basic UX


Examples Basic UX


Examples Basic Portal UX

NRDC Collaboration Portal


Examples Basic Portal UX

Personalized roll-up of relevant and new documents

Links to other organizational applications / sites

Consistent, organized, and intuitive navigation / menu


Examples Advanced Portal UX

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Examples Advanced Portal UX

Link List

News List

Navigation

Search

Views into Document Library

Breadcrumb

Employee Spotlight

Calls-to-action

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Examples Sophisticated Portal UX

Limited Brands Store Portal

Customer Logo




Personalized/Localized Content

Latest Brand News

Displays the latest, current news

Personalized Summary

Distinct, call to action for upcoming product news

Alerts

Sticky Notes



Northridge Enterprise Portal


News Carousel

Custom Employee Directory and Search

Advertisement and Call to Action

Personalized Content

Social Content

Branding


Examples Comprehensive

Infineum Enterprise Portal

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News List

News Carousel

Calls-to-action

Customized My Links Dropdown

Branding of Content Areas Throughout Portal

Feedback Mechanism

Activity Feed from My Site

Personalized Bulletins based on role and/or location

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Infineum Global Navigation | Mega Menu

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Infineum News Center

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Infineum Search Results

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Infineum Team Site

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Infineum Team Site | Mega Menu

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Infineum My Profile| My Site

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Contact Information: www.northridge.com [email protected] 855.587.9900

Documents

Northridge Presentation Share Point Portal User Experience