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Northern Ireland Branch Committee
Employee Engagement“The Science of Happiness”
Supported by:
Northern Ireland Branch Committee
WelcomeDonal Laverty – CIPD NI
Chair
Supported by:
Leveraging the Science of
Happiness at Work™
Jessica Pryce-Jones
The iOpener Institute for People and Performance™
What makes you happy at work?
?
Agenda
1. What makes us happy at work
3. What issues we help address
4. What our research tells us
5. How we work out the business case
2. What we mean when we say ‘Happiness at Work’
6. How we use our research and analytics
7. What you can do for yourself and others
8. And finally
2.1 What we mean: Three types of happiness
• Emotional happiness– Short-term, burst of positive affect: feelings
• Mindset happiness– Relatively stable, sensitive to change and affects behavior
• Trait happiness– Generally stable across lifetime: influences mood
2.2 What we mean: A definition
Happiness at work is a mindset which enables action to maximize performance and achieve
potential.
3.1 Common and complex issues today
• “How do I push/maintain performance without pain?”• “How do I help people cope with the pressure?”• “How do I create capacity without recruiting?”• “How do I drive change?”• “How do I keep my best people?”• “How do I downsize and still deliver?”• “How do I understand and change our culture?”• “How do I know our people initiatives have worked?”• “How do I get people to be more innovative or creative?”• “How can my people help us grow?”• “How do I get this team or organization to up their game?”• “How do I push my leaders to their next level?”
3.2 Where we’re located and work
4.1 What our rigorous research tells us• 14 focus groups
• 67 interviews
• Study 1: 193
• Study 2: 403
• Study 3: 1,940
• Version 24
• Validity and reliability
• 30,000 respondents
• 68 countries
• All levels of seniority
4.2 IPPA – Philadelphia, June 2009
4.3 What we base our approach on: Performance-Happiness Model™
averagehappy at
work
5.1 How do we work out the business case? Compare the happiest at work to the least happy
quite unhappy at work
quite happy at
work
Happiest at work
Least happy at work
5.2 What the business case is: Intention to quit
Comparing the happiest employees with their least happy colleagues
5.3 What the business case is: Sick leave
Comparing the happiest employees with their least happy colleagues
5.4 What the business case is: Focus on task
Comparing the happiest employees with their least happy colleagues
5.5 What the business case is: Energized
Comparing the happiest employees with their least happy colleagues
Gen Yers
• Freedom
• Risk takers
• Tell me “what”
• Praise
• On-going feedback
• Coaching
Boomers
• Control
• Risk averse
• Tell you “how”
• School of tough love
• Annual performance management
• Mentoring
5.6 So what? Because Gen Yers/Millenials want something different
6.1 How we use it
6.2 The core of an individual report, COO, Healthcare
6.3 5C findings: the main slide for a team report of senior leaders
Contribution
Conviction
Culture
Commitment
Confidence
6.4 An organization report: 1 slide
Organization
Accounts
R&D
Sales
Project Mgmt
HQ Media
Production
Client Services
BackOffice
Mobile
Logistics
Senior Mgrs
People Services
Tech Support
Contribution
Achieving goals
Raisingissues
Feeling secure
Being listened to
Positive feedback
Contribution is the effort the team makes
7.1 The Performance-Happiness Model
7.2 Contribution
• Achieving your goals
• Having clear objectives
• Raising issues that are important to you
• Feeling secure in your job
• Being listened to
• Getting positive feedback
• Being respected by your boss
• Being appreciated at work
The effort you make
7.3 Contribution: an exercise and a tool for you
• Get into pairs: only one of you will do this (rock, paper, scissors)
• Unclip one set of cards per pair
• Identify the 3 cards which most underpin your Contribution
• Identify the 3 which if maximized would help you contribute more (use all 8 cards)
• Identify the top 1 and think through what needs to happen for that to be maximized
• Return to the 3 you have most of: work out how to best protect the most important one 5 min
7.4 The Performance-Happiness Model
7.9 Fair culture: Frans de Waal
8 And finally
White paper? More info? Stay in touch?
+44 (0)1865 511522 (w) +44 (0)7967 010469 (m)
happy925
Who our clients are
Northern Ireland Branch Committee
Employee Engagement“The Science of Happiness”
Supported by:
