North Somerset Clinical Commissioning Group

‘You said…We did’Dr Mary Backhouse

Chief Clinical Officer

You said…we didContinuum of Adult CareYou said…

Work towards integration Commission better community and improve primary care services Commission better mental health care (especially dementia)

We have (or we are)… in a pre-procurement phase for Community Health Services for North

Somerset—a key focus is for better integration of services Commissioned the British Red Cross to provide an assistance programme—

transport home and resettlement for up to 2 hours for vulnerable patients Partnership working to commission a Parkinson’s specialist Nurse. Implemented a Dementia ‘roadmap’ - high quality information and

signposting to appropriate support at the appropriate stage of the condition

You said…we didYou said…Planned Care (& Medicines Management) Commission high quality planned care services Provide choice and keep within national targets for wait times

We have (or we are)… Continuing our programme of individual funding requests Consistently delivered on the 18 week ‘referral to treatment’ target Commissioned the ‘map of medicine’ Maintained the spend on medicines at the lowest quartile in the country Supported each GP practice with a Medicines Management Pharmacist

to ensure safe, high quality prescribing to improve patient understanding and concordance of their medication

You said…we didUrgent Care

You said…We need Better information about NHS 111 Better information about the Minor Injury Unit in Clevedon Improved Ambulance response times Assurance of good /appropriate access to Emergency CareWe have (or we are)… Implemented a successful winter awareness campaign ‘think ABC before A&E’ For 5 months, achieved the 4 hour performance target for Emergency Care in

Weston Invested £4.8 million in enhancing community care capacity and improving the

acute ‘system flow’ Working with the Ambulance Trust to improve response times

You said…we didYou said…Children and Young People’s Care Ensure there is less waiting time for specialised assessments for

children and young people Commission better services through transition for young peopleWe have (or we are) … Made a decision to re-commission Specialist Children’s health

services – today is the launch of our ‘engagement conversation’ Significantly reduced waiting times for first appointments for

children’s community paediatrics Refreshed the multi-agency protocol for transition; and Prioritised transition in our delivery plan for 2014/14

You said…we didPrimary CareYou said…We need… Better access Better patient information to self care Better out of hours careWe have (or we are) Supported a successful bid to the Prime Minister’s Challenge Fund Promoted NHS 111 and ABC to support appropriate access Commissioned the new out of hours provider who is delivering a high

quality service that has consistently received good feedback Commissioning a new outreach to support Central Ward as part of the

Weston-super-Mare Integrated Team

You said…we didEqualities and Engagement You said…We need

Better awareness of equalities issues More opportunities for engagement

We have (or we are) Recruited and trained an Expert Equalities Group to support

the CCG with health planning Developing a new North Somerset CCG website Continued to build and develop a positive relationship with

Healthwatch North Somerset