Norcom are now 3cx Certified Professionals

We are pleased to announce that we have attained 3cx phone system Certified

Professional Status. Hi all, just a quick reminder on the great features and benefits

of 3cx Phone system. Over the coming months we are also going to take a look at

the Skype connect capabilities of 3cx. This enables you to connect a Skype line or

Lines to the 3cx Phone System, to enable you to make a receive calls to and from

other Skype users or to even use Skype as a provider for calling landlines from

your 3cx Phone system.

Discover the Advantages of Software Based VoIP IP PBX

3CX Phone System for Windows is a software-based IP PBX that replaces a

proprietary hardware PBX / PABX. 3CX’s IP PBX has been developed

specifically for Microsoft Windows and is based on the SIP standard, making it

easier to manage and allowing you to use any SIP phone (software or hardware). A

software-based IP PBX / PABX offers many benefits:

Easier to install & manage via web-based configuration interface

Far less expensive to purchase and expand than a hardware-based PBX /

PABX

Improve productivity with presence, desktop based call control and

extension management

No need for separate phone wiring – phones use computer network, easy hot

desking!

Deliver mobility by allowing employees to work from home using a remote

extension

Choose between popular IP hardware phones or softphones – no vendor lock

in

Receive & make calls via the standard PSTN using VoIP Gateways or cards

Save on monthly call costs using SIP trunks, VoIP providers or Skype

Connect!

Key Features

IP Communicator extends the powerful features of your office desk phone to your

mobile. With an impressive suite of phone features, voice quality protocols and

security protocols not only is the office extension on your mobile easy to use, you

will also be getting the best voice quality possible when talking to your customers

or colleagues.

Key Value Features

· Mobile workers can now carry their extension with them on their mobile phone

and make/receive calls over office Wi-Fi

·BYOD – supports the trend for employees to use their personal mobile for work

·One Number – provide your customer with a single business phone number to

contact mobile workers

·Maximize productivity with easy to use iPECS office phone system call features

(see below)

· Lower TCO by using Wi-Fi or 3G/4G data to make mobile calls

· Never miss important calls. Always be connected to the office whether in Wi-Fi

hot spot or on 3G/4G network

Call Features

· Call handling features: Hold, Transfer, Pick-up, Call FWD, DND

· Conferencing (3 party)

· Mobile Phone Linked Pair (link IP Communicator to your desk phone)

· Phone book access and Call log

· SMS (between iPECS terminals)

· Call recording

Codec Support

· G.711 (PCMU/PCMA)

· G.729

· G.722 wide codec (for iOS)

· GIPS-enhanced G.711 (for Android)

Voice Quality Protocols

· Echo Cancellation

· PLC (Packet Loss Concealment)

· AJB (Adaptive Jitter Buffer)

· VAD (Voice Activity Detection)

· CNG (Comfort Noise Generation)

· VPN support

Security

As with all wireless devices connected to a network whether WLAN local

connections or remote connections, security precautions must be diligently adhered

to. Standard security measures covered in Aria Technical Training such as COS,

call restrictions, strong passwords and other security enhancements should be

followed.

The use of a VPN client is strongly recommended when an IP Communicator is

connected remotely. This is not only to safe guard against Toll Fraud but also to

protect the customer’s LAN from possible external threat/access.

The customer’s administrator must be involved in setting up secure access for both

WLAN local connections and remote connections.