Nokia E5 MCS User Guide 5.1.11

7/31/2019 Nokia E5 MCS User Guide 5.1.11

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MobileCaptionsServiceSM

UserGuide

NokiaE53/1/2011

CellularService

Provided

By


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1

MobileCaptionsServiceSM

(MCS)NokiaE5UserGuide

TableofContents1. ThisManualandYourNokiaE5.........................................................................................................................2

2. IntroductiontoRelayServiceandMobileCaptionsServiceTM

.........................................................................3

3. HowitWorks....................................................................................................................................................3

4. TurningonthePhone,LockingandUnlockingtheKeyPad.............................................................................3

5. UsingYourPhoneWithCaptions......................................................................................................................4

6. MakingCalls......................................................................................................................................................5

7. ReceivingCalls..................................................................................................................................................5

8.

Mobile

Captions

Service

SM

Application

and

Your

Nokia

E5

Phone

...................................................................

6

9. UsingaHeadset,Tcoil,BluetoothorLoudspeaker(Speakerphone)...............................................................7

10. ReceivingCaptions............................................................................................................................................8

11. ScrollingandTextSizing:UseoftheMiddleNaviTM

Key...............................................................................9

12. SavingandRetrievingSessions.........................................................................................................................9

13. TurningCaptionsOnandOff..........................................................................................................................10

14. Voicemail........................................................................................................................................................10

15. CallForwardingFromYourOtherNumbers...................................................................................................10

16.

CallWaiting

.....................................................................................................................................................

11

17. ConferenceCalling..........................................................................................................................................11

18. UsingWiFi(WirelessLocalAreaNetwork,orWLAN).....................................................................................12

19. ConservingBatteryLife...................................................................................................................................13

20. MCCUserSettings..........................................................................................................................................13

21. RestartingthePhone......................................................................................................................................14

22. ContactUs......................................................................................................................................................14

23. HoursofOperation.........................................................................................................................................14

Exhibit1NokiaE5KeypadandNavigationPointers...............................................................................................15

APPENDIX1StateRelayNumbers...........................................................................................................................16

APPENDIX2CommonAbbreviationsUsedinRelay................................................................................................17

APPENDIX3 SessionEditingTips............................................................................................................................19

Index............................................................................................................................................................................20


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1.ThisManualandYourNokiaE5YourNokiaE5isasophisticatedandversatilephone. Youcantakeadvantageofthemany

featuressuchasmusicandonlineservices,oryoucansimplymakeandreceivecalls. We

chosethe

Nokia

E5

because

it

is

fullyhearingaidcompatible,ithasagreatscreenandbattery

lifeandithasNokiassuperiorquality,whichyoucaninstantlyfeeluponholdingitinyourhand.

ThisMobileCaptionsServiceSM

(MCS)UserGuidecoverstheuseofMCSonyourNokiaE5

handset. TheprimaryguideforuseoftheNokiaE5itselfistheprintedUserGuidethatcame

withthephone,(www.consumercellular.com/support/manuals)orafree,completeNokia

guideat:http://www.mobilecaptions.com/support.Ifyouhaveanyquestionsvisitwww.ConsumerCellular.com/supportforalistoffrequently

askedquestionsandforfurtherassistance,youcanemailConsumerCellularat

[email protected],tollfreeat(888)7254428.

Forafewpointersonthekeypad,andnavigation,pleaseseeExhibit1.Notethattextsizeonthe

phonecanbechangedbyusingMenu>Applications>FontMagnifier. Werecommend120%


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2. IntroductiontoRelayServiceandMobileCaptionsServiceTMRelayServicesconnectpeoplewhoarehardofhearingandusespecializedtelephone

equipmenttopeoplewhousestandardtelephones,providingwordforwordtextofthe

conversations.

Withour

new

Mobile

Captions

Service

(MCS)

,you

will

be

able

to

Speak,Listen,

andRead!SM,allonagreatmobiledevicethatyoucantakeanywhereintheU.S.RelayServicesweresetupinrecognitionthatallcitizensdeserveequalaccesstobasicservices

suchascommunications. Wehaveextendedthataccessibilitytomobilecommunications.

ConsumerCellular,haspartneredwithMobileCaptionsCompany,atechnologyandservice

provider,andHamiltonRelay,anestablished,professionalrelayprovider,tobringyouthis

service. ThereisnochargetoyoubeyondyournormalcellserviceforMCS,anditsavailable

24/7.

Fromanywhere,toanywhere!3. HowitWorksTheMCCapplicationonyourphoneautomaticallyconnectstotheRelayServiceCenterforyour

stateoneverycallyoumake,allowingaspeciallytrainedCommunicationsAssistant(CA)to

listenandtypeonesideoftheconversation. Thetypedcaptionsaresentdirectlytoyour

handsetsoyoucanreadandrespond.

Finally,CatchEveryWord!SMImportantNote:

All911callswillbeautomaticallyrouteddirectlytoEmergencyServices.No

CommunicationsAssistantwillbeontheline,andnomobilecaptioningwillbeprovided.

4. TurningonthePhone,LockingandUnlockingtheKeyPadToturnonthephone,pressandholdtheredbuttonuntilitstartsup(End/Powerkeybelow).

Makesurethebatteryhassomecharge,andwerecommendchargingovernight.Ittakesabout

45secondsforthephonetocompletelyload,eventhoughyouseethehomescreen.

Ifyouarecarryingthephoneinyourpocketorpurse,youmaywanttolockthekeypad,sono

buttonsarepushedunintentionally. Todoso,pushtheleftandthenrightlock/unlockkeysin

quicksuccession(within1second). Tounlock,repeatthesameprocedure.


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5. UsingYourPhoneWithCaptionsSince

you

will

be

reading

at

the

same

time

as

talking

and

listening,

we

recommend

that

you

eitherusetheloudspeakerfunctiononthephone,oraheadsetsuchastheonethatcamewith

thephone,andincludesearbudsandamicrophone. Formoreinformationonheadsets,see

Section9inthisguide.

Asshownbelow,theloudspeakershouldbeactivatedduringyourcallbypressingthesoftor

selectionkeyintheupperrightpartofthekeyboardwhenthewordLoudsp.isabovethe

key. Thewordabovewillchangetohandset,andyoucantogglebackandforthbetweenthe

twomodes. TheLoudspeakerfunctionisonlyavailableonacall.


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Thevolumekeyislocatedontheupperrightsideofthephone.

6.MakingCallsFrom

the

home

screen

of

your

E5,

you

dial

using

the

number

keys

on

the

keypad

or

by

selecting

anumberfromyourContactslist. Also,ifyoupressthegreen,orCall/Answerbutton,you

willseealistofDialednumbers.UsethecenterNaviTM

orscrollkeytogoleft,andyouwillsee

yourReceivedcalls.Onceyouhaveselectedthenumberyouwant,pressthegreenCall/Answer

keytoinitiatethecall. YourcallwillautomaticallybeconnectedtotheRelayCenter.

WhentheRelayCommunicationsAssistant(CA)comesonthelineheorshewillsendtheirID,

suchasMCC1234(F)meaningtheCAisafemaleandhasnumber1234. TheCAwillinformyou

bycaptionsifthelineisbusyorringing,orifvoicemailpicksup. Notethatitusuallytakesabout

20seconds

for

the

partys

phone

to

ring.

During

that

time,

the

MCC

application

is

calling

the

RelayCenter,theCAiscomingontheline,andtheoutgoingcallismade.TheCAwillalsoenter

anyfurtherdigitsyouneed,suchasforvoicemailoptions.

TheRelayCommunicationsAssistant(CA)willhaveminimalinvolvementinyourcall. Ifyousee

thephrasetoofast,itmeanstheCAishavingtroubletyingeverythingtheotherpartysays.

Youmaywanttoaskyourpartytoslowdownorrepeat.Youareincontrolofyourcall.

ToEndthecall,pleasepresstheredEnd/Powerkeyontherightabovethekeypad.

Ifyouareinaremotearea,orthenetworkisverybusy,itispossiblethatautocallsetupwill

notbeavailable.Ifthishappens,youwillgetamessageinredtotellyourpartysnumbertothe

CA.Onceyoudoso,theCAwillmakethecallforyou.

Youmayalsodial0toreachaCAanytime,thentelltheCAthenumberyouwishtocall.

7. ReceivingCallsForsomeonetocallyouusingRelay,theymustdialyourstates800Relaynumberor 711

andgive

your

cell

number

to

the

operator

1

.

1711canbeusedbyanyoneinyourstateorthestatesinAppendix1. Ifyourpartylivesoutsidethese

states,pleaseaskthemtousethetollfreenumberforyourstateinAppendix1.Thisnumberwillwork

fromanywhereintheU.S.


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Whenacalliscomingin,thephonewillring,vibrateandflash. Answerbypushingthegreen

Call/Answerkey

and

allowing

afew

seconds

for

the

CA

to

set

up

and

send

you

captions..

When

youreceivetheCAsgreeting,youknowyouareconnected.

SometimespeoplewillcalldirectlywithoutgoingthroughRelay. Onceyoupickup,youcanask

themtocallyour800numberor711first,orletthecallgotovoicemailandretrievethe

voicemaillaterandcallthemback. Ifnocaptionshavecomeafterabout5seconds,itis

probablynotarelaycall.

8.Mobile

Captions

Service

SMApplication

and

Your

Nokia

E5

Phone

YourNokiaphoneispreloadedwiththeMobileCaptionsServiceapplication:

TM

TheMCSlogoissetintheupperlefthandcornerofthehomescreen,andfirstonthelistof

itemswhenyouselecttheMenubutton. TheHome/Menukeyisthebuttonwiththelittle

houseonitjustabovethegreenbutton. Pushitoncefromwithinanyapplicationandittakes

you

to

the

home

screen.

Push

it

from

the

home

screen,

and

it

takes

you

to

the

Menu.

YoudonotneedtostarttheMCCapplicationunlessyouhavepreviouslyturneditoff.All

outgoingcallsareRelaycalls.ForincomingcallstobeRelaycallstheymustfirstbedirectedto

theRelayServiceCenter.SeeSection7,above.

Navigationonthephoneisaccomplishedbythecenter,silver,Navigation,orNaviTM/Scroll

keyandtheSelectionkeysontheupperrightandleftofthekeypad. Youcanalsousethe


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redEnd/Powerbuttonto getbackquicklyfromanymenuitemtothehomescreenaswellas

toendacalland turnthepoweroffandon.

9. UsingaHeadset,Tcoil,BluetoothorLoudspeaker(Speakerphone)BecausetheMCCapplicationisdesignedtoletyouSpeak,Listen,andRead!SMatthesametime,thereareseveralmethodstoassistyouwithusingthephonewhilelookingatthescreen. The

useoftheLoudspeakeriscoveredinSection5,above.

UsingtheLoudspeaker

ThequickestwaytousetheMSCapplicationiswiththephonesloudspeaker,RefertoSection5

fordetails.

UsingHeadsets

and

Earbuds

AhandsfreeheadsetisincludedwiththeE5phone. Ifyouarenotwearinghearingaids,you

caneasilyusethethisheadset. TheheadsetplugsdirectlyintotheportonthetopoftheNokia

E5. ThephonehasaNokia3.5mmA/Vconnector.

UsingTCoilHearingAids

TheNokiaE5isratedM3/T3forTcoilhearingaidmode.Ifyouareahearingaidwearerwitha

Tswitchonyourhearingaid,youcanturnontheTcoilonthephone,andthenonyourhearing

aids. TosetyourE5inTcoilmode,goto:

MainMenu>Control

Panel>Settings>General>Personalization>Tones>T

coil

hearing

aid

mode

andselectOn.Whenitisactivatedtherewillbealittleiconwiththeearonthebottomofthe

screen.Onceyouaresetup,youcanholdthereceivernearyourhearingaid,andthesoundwill

alsobeamplifiedtoassistyouinhearingasyouread.

OnedevicemadeforusewithTcoilhearingaidsistheNokiaWirelessLoopsetLPSwhich

connectstoyourTcoilequippedhearingaidandoffersexcellentaudioquality.

Bluetooth

YourE5phoneisBluetoothcompatible. Ifyouarenotwearinghearingaidsagoodwaytouse

thephoneiswithanintheearBluetoothheadset. Therearealsomanyotherkindsof

Bluetoothdevices.TheinstructionstouseBluetoothdevicesstartonpage90oftheE5manual

foundathttp://www.mobilecaptions.com/support


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10. ReceivingCaptionsOnceyouroutgoingorincomingrelaycallissetup,youwillreceivecaptionsautomatically.

WhentheCommunicationsAssistant(CA)comesonline,theywillsendtheirIDtothephone:

MCCCA1234M,meaningthisisanMCCcallandtheyareCA1234,male.TheCAcanhearyou

duringthecall,andyoumayaskforhelp,ifneeded.Theyaretheretomakethecallasuccess.

NatureofCaptions

TypingforRelayisgenerallywithlittlepunctuationorcapitalization. Thismakesitfaster,but

maytakesomegettingusedto. Inaddition,theCAmayuseabbreviations. Mostofthe

abbreviationsareintuitive,suchasUforyou. Wehaveprovidedalistofabbreviationsin

Appendix2.

Commononesyoumaynotbefamiliarwithinclude:

CA=CommunicationsAssistant

ga=goahead

MCC=MobileCaptionsCall

(F)=Femalevoice,

(M)=MaleVoice

IfyoupreferthattheCAnotuseabbreviations,justtellthemandtheywillspellouteachword.

Thespeedofthecaptionsdependsonseveralfactors,includinghowfastyourpartyis

speaking,how

fast

the

CA

is

typing,

and

the

condition

of

the

network.

Note

that

the

CAs

are

highlytrainedprofessionals,andtheymayaskyoutoslowyourpartydowniftheycannotkeep

up.

NetworkSpeeds

Thenetworkhastwospeeds,3Gand2G.MobileCaptionsServicehasbeenoptimizedfor3G

service,butitwillworkwithin2Gareasaswell.OntheupperleftcorneroftheE5screenyou

willseea3Gwhichindicatesyouareinoptimizedcoveragearea.Ifyouareoutsidea3Garea

(orinalocalareathatmayhavepoorreceptionsuchasinabigbuilding),thecaptionsmaybe

delivered

more

slowly.

You

may

find

that

slowing

down

the

conversation

or

spelling

out

unique

wordswillhelp.Mostofall,onceyouandyourcallingpartygetsusedtothepace,the

conversationwillfloweasily.

Youcancheckanareayouaregoingtobygoingvisitinghttp://www.consumercellular.com/

andclickingonthecoveragemap.TypeinthezipcodeandthenchecktheboxunderMobile


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BroadbandCoverage. Ifyourareaisblue,youareina3Garea. Whenyouarecallingfroma3G

area,thecaptionswillbedeliveredwordforwordinnearlyrealtime!

11.ScrollingandTextSizing:UseoftheMiddleNaviTMKeyDependingonyourneeds,youmaywanttomakethetextlarger(easiertosee)orsmaller

(morewordsonthescreen). Youmayalsowanttolookbackintheconversationtochecka

numberorseeifsomeonereallysaidthat! Allthiscanbeaccomplishedusingthemiddle,or

Navikeyasshownbelow:

Adjustingthetextsize.DuringaMCScall,youcanmakethetextsmallerorlargerby

pressingtheouterbuttonright(bigger)orleft(smaller).

Scrolling.WhenonanMCScall,presstheouterbuttonuptoscrollyoubackinthe

conversation. Thisisusefulifyouwanttogetanumberorrecallwhatwassaid. Toget

back,youcanpushtheouterbuttondown,orwaitafewsecondsandyouwillbetaken

backtowheretheconversationiscomingin.

12. SavingandRetrievingSessionsSessionscanbesavedandretrievedforreading,editingandcopyingtootherapplicationssuch

asSMSoremail.Attheendofeachsessionyouwillbeaskedwhetheryouwanttosavethecall.

Select Yestosave,orNotodelete.

Toretrievesavedsessions,whileinMCC,gotoOptions>Recentcalls.Therewillbealistofthe

sessionsyouhavesavedbydateandtime.Onceacallishighlighted,theOptionsare,View,

SendasSMS,DeleteorDeletePrevious. OnceyouViewasession,youwillhaveotheroptions,

suchasEdit,orDelete.Ifyouwishtoseesessionsfurtherback,youcanscrolltoseethem.

Forsomeeditingtips,pleaseseeAppendix3.


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AdditionalinformationoneditfunctionscanbefoundintheNokiaE5manual.

13. TurningCaptionsOnandOffToturntheCaptionsOffgototheMCCapplicationselectedOption>TurnCaptionsOff>Yesto

confirm.

ToturnthecaptionsOn,simplyselecttheMCClogoandclickonitbypressingthecenterof

theNaviKey.

ThephonewillautomaticallystarttheMCCapplication,turningcaptionson,everytimeyou

poweronyourphone.

14. VoicemailYourvoicemailboxhasbeenpresetupwithastandardgreetingandisreadytoreceive

messages.

ToretrieveyourVoiceMessageswithcaptions,simplyDial(press) 1andholdforasecondor

two.YouwillbeautomaticallyconnectedtoaCA. Onceconnected,telltheCAyouwantto

retrieveyourmessagesandgivethemyourpassword.

Thedefaultpasswordis1234.

YoucancreateacustommessageforthevoicemailboxtoincludetheRelayServicephone

numberanddirectpeopletocallthatnumberinthefuture.

Forfurtherinformationonsettingupandusingvoicemail,see:

http://www.consumercellular.com/Support/Knowledgebase

15. CallForwardingFromYourOtherNumbersIfyouwishtoforwardyourcallsfromanothernumber,youcanforwardthemdirectlytothe

yourstatestollfreeRelayNumberinAppendix1. ThenyourcallerswillreachRelayandbe

askedwhat

number

they

want

to

reach.

You

can

also

forward

them

directly

to

the

Nokia

E5

phonenumber. Then,unlesscallerIDisblocked,youcanknowwhoiscallingandchooseto:1. Letthecallgotovoicemail,pickingituplater(asacaptionedRelayCall)

2. Answerthecallandtellthepersonyouwillcallthemrightbackandthenyouwouldhavecaptions.


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16. CallWaitingIfyouareonaMCCRelaycall,andyougetanothercall,youwillseethenoticeonthescreen

thatanothercalliscomingin.Ifyouwanttocontinuethefirstcall,youhavetwooptions.

1. Letthesecondcallgotovoicemail.Thenlater,whenyouretrieveyourvoicemailyou

canbesureyouaregettingthecaptionsservice.

2. Takethesecondcallasfollows:

a. HitandholdtheGREENbuttonforaboutsecond.

b. Thiswillconnectyouwiththesecondcaller. IfthecallcalledthroughRelayusing

711orthe800numberforyourstate,youcanreceivecaptionsofthatcall.They

willcometoyourscreenfollowingthepreviouscaptionedcall. Ifnot,youcan

tellthemtouseRelay.

c. Whenyou

are

done

speaking

with

the

second

person,

you

can

go

back

to

the

firstcaller:hittheREDbuttonquickly.Ifyouholditdown,bothcallswillbe

disconnected.Ifyouhititquickly,justthesecondcallerwillbedisconnected.

d. Youcannotgobacktothesecondcalleronceyougavelefthimorher.Butyou

canseethenumberinthecalllog.

e. IfthesecondincomingcallhascallerIDturnedoff,youwillnotgetanoticeon

thescreen.Youwillgetasoftbeepontheline,butitisdifficulttohear. Soit

maybebettertoletthatcallgotovoicemail.

f. Notethatyoushouldtellthefirstpersonyouareputtingthemonhold. Itis

possiblethat

both

streams

of

captions

will

come

into

the

phone

ifthe

person

keepstalkingandtheCAkeepstyping!

Ifyouwishtodiscontinuethefirstcall,andjusttakethesecond,presstheredbuttonto

endthefirst,andthenthegreenbuttontopickupthesecond.

17. ConferenceCallingYoucanconferenceanotherpartyonacallthatisinprogress.

1. Menu>phone>dialthenewnumber

2. Hitconference


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18. UsingWiFi(WirelessLocalAreaNetwork,orWLAN)Ifyouhaveahomewirelessnetwork,orusepublichotspotsyoucaneasilysetupyourphone

totakeadvantageofthesenetworks. Doingsowillgiveyouabetteruserexperiencewith

captionswhen

you

are

outside

a3G

coverage

area

1. TosetupanAccessPointforyourWiFinetworkunderInternet.

a. GotoMenu>Controlpanel>Settings>Connection>Destinations>AccessPoint

b. YouwillseeamenuforAutomaticallycheckforavailableaccesspoints?

SelectYesandyouwillseewhatnetworksareavailable.

c. Selecttheoneyouwanttoadd.

d. Youmayseethenextmenu,Selectednetworksupportseasysetupfor

receivingsettings.Configurenow? Werecommendyousayyes.Ifyoudo,

youwillgotoyourrouterandpushabuttonthatisusuallyprettyobvious

onthefrontandmaybeevenlite. Pushandholditforasecondortwo.

e. IfyouselectedanAccessPointwithasecuritykeybutnoeasysetuporsaid

no,youwillenterthesecuritycodenext.

f. SelectDestination:Internet

g. YouwillseeanewInternetAccessPointAdded.

2. Werecommend

you

make

Internet

the

Default

(If

not

already)

a. GotoMenu>Controlpanel>Settings>Connection>Destinations>Internet

b. WhenInternetishighlighted,selectOptions>Defaultconnection

c. SelectInternet

3. SetyourpreferenceintheMCCapplication

a. YoumaychoosetousetheWiFifirstfortheMCCapplicationifavailable,

whileusingthecellnetworkforotherdata.

b. Goto

the

MCC

application

by

selecting

the

MCC

logo.

c. SelectOptions>Settings>AccessPoint

d. Selectnetworkyouwanttousefirst.Ifoneofthechoicesisdefaultand

youchooseit,itwillgothroughthelistofAccessPointsunder

Destinations>Internet,startingwiththefirst.


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4. Toconservebatterylife,whenyouuseWiFi,itisbesttoturnitoffwhenyouaredone,ortokeepthephonepluggedinwhennotinuse. TurningWiFioffcanbe

donebygoingtoconnectionmanager(menu>Control

Panel>Connections>Connectionmanager)

and

selecting

the

Wifi

and

disconnect,

orbyturningoffthecaptions,orbyturningoffthephone.

19. ConservingBatteryLifeTherearesomesimplethings thatwillhelpyouconservebatterylifeandnotrunout.

1. Besidescaptions,beawarethatusingtheinternet,GPSandWiFialluseextrapower.

2. Makeahabitofchargingyourphoneovernight.Thatwayyouwillalwaysstartwith

afullcharge.

3. Getatravelchargertoplugintoyourcarslighterorchargingportifyouaregoing

onatrip,especiallyifyouuseGPS,theInternetand/orBluetooth.

4. Plugthephoneinwhenyoucan,especiallyifyouareusingitheavily.

5. IfyouuseWiFi,whenyouaredone,disconnectitinConnectionmanager(see17.4)

6. Ifyouarerunninglowonbattery,youcanturnoffthephone,ordisconnectall

connectionsinConnectionmanager(theywillcomebackonwhenneeded.)

20. MCCUserSettingsThereareseveralsettingsyoucanusetocustomizeyourexperience.

NBR What Default What/ Other Options

1 AutoScrollTime(ms) 500 Timebetweenlinesoftextinmilliseconds(ms).

500msissecond. Ifyouareusingaverybig

textsize,andthetextseemsslow,trylowering

thissetting.

2 SaveCallSession AlwaysAsk Attheendofeachcall,whathappenstothe

session?Tosaveeverysession,useYes,tonot

saveany,select,No. Ifyouwanttobeasked

everytime,AlwaysAsk.Formoreon

Save/Retrieve,seeSection12.

3 Autostartatreboot Enable StartsMCCwhenphoneisturnedon. Youmay

Disablethisfunction.


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NBR What Default What/ Other Options

4 AccessPoint Default

access point

ThistellstheMCCapplicationwhichAccessPoint

itshoulduse. IfyousetupaWiFiAccesspointor

points,forinstance,youcanchoosewhichone,

andtheMCCapplicationwilltrythatonefirst.

5 ThisPhoneNumber None Thenumberofthisphone. Thismustbecorrect

togetcaptions!

21. RestartingthePhoneSometimes,thephonemayfreezeandnotrespondtoanybuttonpushes.Toresetthephone,

pullthebatteryout,waitafewsecondsandputitbackin.Toremovethebattery, pushonthe

twobuttonsonoppositesidesnearthebottomofthephone,releasingthesilverback,slidethe

backoffphoneoff,andremovethebattery.

22. ContactUsIfyouhavequestionsorrequireadditionalinformationabouttheoperationofyourcellphone

oryourserviceplan,pleasevisitwww.consumercellular.com/supportforanswerstofrequently

askedquestions. TogetfurtherassistancepleaseemailConsumerCellularat

[email protected]. Totalkwith ConsumerCellularscustomerservice

departmentdial611fromyourNokiaE5phoneordial(888)7254428fromanyphone

IfyouhavequestionsorrequireadditionalinformationabouttheRelayService,pleasegoto

www.hamiltonrelay.comorcallHamiltonRelayat(800)6184781.

MobileCaptionsCompanywebsite,www.mobilecaptions.comhasinformationontheMCS.

23. HoursofOperationTheRelayServiceCenterisopen24/7includingSundaysandHolidays.

ConsumerCellular

Customer

Service

is

open

5AM

to

8PM

Pacific

time

Monday

through

Thursday,5AMto6PMonFridaysand6AMto5PMweekends.


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Exhibit1NokiaE5KeypadandNavigationPointers

PushtheMenu/Homekeyfromthehomescreen,andittakesyoutotheMenu.Pushit from

withinanyapplicationandittakesyoutothehomescreen.

TheNaviTM/Scrollkeytakesyouup,down,leftandrightusingtheouterring.Pushthe

center

toselect

like

clicking

with

amouse.

TheCaps/Shiftkeycanactascapslockbypushingtwice.TheFunctionkeyworksinthesame

wayfornumbersandspecialcharacters. TheDeletekeyishandyfordeletingtextandlists.

Usetheenterkey,alsolikerightclickingamouse.

Formoreinformation,seetheNokiaE5Usersmanual. At www.mobilecaptions.com/support.


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APPENDIX1StateRelayNumbers23Ifyoulivein: Yourpartycanusethisnumbertocall

youfromANYWHEREintheU.S.4

Arizona 8008558888

California Comingsoon

DistrictofColumbia 8008558777

Georgia 8008559111

Idaho 8008558666

Iowa Comingsoon

Kansas Comingsoon

Kentucky Comingsoon

Louisiana 8008558999

Maine 8008559330

Maryland 8008559220

Massachusetts 8008558444

Montana Comingsoon

NewMexico 8008558111

RhodeIsland 8008559444

Utah 8008558333

Wyoming 8008558222

2Note:

If

your

party

is

IN

any

of

the

above

states

or

D.C.,

they

can

dial

711

to

reach

you.

3ForSpanishRelayService,pleasecontactMobileCaptionsat

[email protected]

4Ifyourstatedoesnothaveanumberassigned,pleasesee

www.mobilecaptions.com/staterelayforthemostuptodateinformation.


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APPENDIX2CommonAbbreviationsUsedinRelayABT About

ACCT

AccountACCTS Accounts

ANS AnswerANSMACH AnswerMachineANSSERVICE AnswerServiceAPPT AppointmentAPPTS AppointmentsAPT ApartmentAPTS ApartmentsASAP AssoonaspossibleAVE Avenue

BDAY Birthday

BEC

BecauseBECUZ Because

BKGD BackgroundBLVD Boulevard

CA CommunicationAssistantCO CompanyCORP CorporationCUD CouldCUZ Because

DOB DateofBirthDEPT DepartmentDEPTS Departments

DR

Doctor

FWD Forward

GOVT Government

HLD HoldHD HoldHOSP HospitalHR Hour

INS InsuranceILY ILoveyouIMPT Important

INC

IncorporatedINFO Information

MIN MinuteMINPLS MinutePleaseMINS MinutesMISC MiscellaneousMSG Message

MSGS

Messages

MTG

Meeting

NBR NumberNBRS Numbers

OFC OfficeOFFC OfficeOIC OhIseeOPR Operator

PLM ProblemPBLM ProblemPLS Please

PM

PM

R AreRD RoadRECD ReceivedREP RepresentativeRWD Rewind

SHD ShouldSHUD ShouldSSN SocialSecurityNumberST Street,Saint

TDDTelecommunicationsDevicefortheDeaf

TECH

Technician

THOT ThoughtTHRU ThroughTHKS ThanksTHX ThanksTMR TomorrowTMW TomorrowTT TextTelephoneTTY TeletypewriterTV Television

U YouUR YourURS Yours

VR VocationalRehabilitationVOCREHAB VocationalRehabilitation

WUD Would

XMAS Christmas


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APPENDIX2Abbreviations,Cont.

DAYOFTHEWEEK

MON MondayTUE TuesdayTUES TuesdayWED WednesdayWEDS WednesdayTHU ThursdayTHURS ThursdayFRI FridaySAT Saturday

SUN

Sunday

MONTHSOFTHEYEAR

JAN JanuaryFEB FebruaryMAR MarchAPR AprilMAY MayJUN JuneJUL JulyAUG August

SEP

SeptemberSEPT September

OCT OctoberNOV NovemberDEC December


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APPENDIX3SessionEditingTips

Therearetwowaystogetthetextfromasavedsessionintoanotherapplication.

1. SendasanSMSMCC>Options>recentcalls>Highlightthesessionyouwant>options>sendasSMS

ThiswillsenditbySMStothenumberyouchoose,ifthesessionislongerthanoneSMS,itwill

sendmultipleSMSs.(1SMSisabout140characters).

2. Copythetextyouwanttotheclipboardandpasteintoanotherapplication.MCC>Options>recentcalls>Highlighttheoneyouwant>enter(middlebutton)thenyoushould

seethetext.

a) Options>Edit

b) Options>EditingOptions>Copy

c) Movecursortowhereyouwanttostartcopy.

d) Hitthemiddlebutton.

e) Movethe

cursor

to

the

end

of

what

you

want

to

copy

(highlights

text

to

be

copied)

f) Copy(onleftsoftkey)

g) Yougetamessagesayingcopiedtoclipboard.

h) HitDone(Rightsoftkey)

Similarproceduretopasteitwhereyouwant.

Options>editingoptions>paste

Forinstanceinto:

Menu>Office>ActiveNotes


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IndexA

abbreviations 8, 17-18

AccessPoint,

14

settingupWiFi/WLANnetwork, 12 13

answeringcalls, 6

autocall,unavailable, 5

AutoScrollTime, 13

Autostartatreboot, 13

B

battery

charging, 3,13

conserving,

13low, 13

Bluetooth, 7,13

buttons.Seealsokeysgreen, 6,11

red, 3,5,67,11

C

CA.SeeCommunicationsAssistant

calls.Seealsorelaycalls911, 3

abbreviations,

8,17

18

answeringincoming, 6

auto, 5

customizing, 13

direct 6

ending, 5

forwarding, 10

highlighted, 9

outgoing, 5,6

received, 5

receiving,

56

savingandretrieving, 910,13

Call/Answerkey, 2,5,6

callerID, 10,11

calllog, 11

callwaiting, 11

captions


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enabling/disablingmobile, 13

natureof, 8

911callsand 3

outside

3G

coverage

area,

11

MCCservice, 67

realtime 89

receiving, 89

speedof, 8

turningon/off, 10

typing, 8

using 45

charging,battery, 3,13

CommunicationsAssistant(CA), 34

callinvolvementof, 5,8

dialing,

5

ID, 5,8

Connectionmanager,WiFidisconnectin, 13

ConsumerCellularCustomerService, 2,14

contactslist, 5

coveragearea

captionsoutside3G, 11

map/website, 9

remote, 5

2G/3G, 89

customerservice,

2,

14

customizingsessions, 13

D

daysofweek,abbreviationfor, 18

defaultpassword, 10

directcalls, 6

E

E5manual, 7

earbuds, 7

earicon,

7

EmergencyServices, 3

enabling/disabling,mobilecaptionscall, 13

End/Powerkey, 2,4,5,67

G

gender,CommunicationsAssistant, 5,8


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GPS, 13

greenbutton, 5,11

H

HamiltonRelay,phonenumberfor, 14

handset, 4

headset, 4,7

hearingaids,usingTcoil, 7

Home/Menukey, 2,4,6,15

homescreen, 5

hotspots(publicnetworks), 12

I

icon,ear, 7

ID

CA, 5,8

caller,10,11

incomingcalls, 56

K

keys

Call/Answer, 2,5,6

End/Power, 2,4,5,67

green 5,11

Home/Menu,

2,4,

6,

15

Navi/scroll, 6,9,15

overviewof, 2

red, 3,67,11

soft/selection, 6

volume, 4,5

keypad

locking/unlocking, 4

navigation, 67,15

L

locking,key

pad,

4

logo,MCS, 6

loudspeaker, 7

activating, 4

M

M3/T3rating,hearingaid, 7


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manual,E5, 7

map,websiteforcoveragearea, 8

MCC(mobilecaptionscall),SeealsoMobileCaptionsCompany 8application,

34

enabling/disabling, 13

usersettings, 1314

MCS.SeeMobileCaptionsService

MCSlogo, 6

messages.Seevoicemail

MobileBroadbandCoverage, 89

MobileCaptionsCompany(MCC), 3

application, 34

website, 14

MobileCaptionsService(MCS), 3

application,

67

usersettings, 1314

monthsofyear,abbreviation, 17

N

navigation

keypad, 67,15

Navi/scrollkey, 5,6,15

textsizingwith, 9

network

busy,

5speed, 89

optimizedcoveragearea, 8

publichotspots, 1112

speeds, 8

usingWiFi/WLAN, 1112,13

911calls, 3

NokiaE5

hearingaidratingfor, 7

NokiaWirelessLoopsetLPS, 7

O

optimizedcoveragearea, 8

outgoingcalls

making, 5

relaycallsas, 6


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P

password,defaultvoicemail, 10

phone

charging,

13

restarting, 14

turningon, 4

usewithcaptions, 45

power, 4

R

realtimecaptions, 89

reboot,Autostartat, 13

receiving

calls, 56

captions,

89

reception, 8

redbutton, 3,67,11

relaycalls

abbreviationsusedin, 8,1617

designatingincomingcallsas, 6

directv., 6

introductiontorelayservices, 3

outgoingcallsas, 6

typingfor, 8

RelayCommunications

Assistant

(CA),

34,

5,

8relaynumbers

forwardingcallsto, 10

voicemailmessageincluding 10

state, 5,10,16

unassignedstate, 15

RelayServiceCenter, 3,5

hoursofoperation, 14

Spanish, 16

voicemailand, 10

website, 14

remoteareas,

5

restarting, 14

retrieving

savedcalls, 910

S

SaveCallSession, 13


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savingcalls, 910,13

screen

home, 4,5,67

scrolling

AutoScrollTime, 13

Navi/scrollkey, 5,6,15

selectionkey, 6

sessions

customizingexperienceof, 13

saving/retrieving, 910,13

viewing, 9

711numbers 56,16

size,text, 9,13

softkey, 6

SpanishRelay

Service,

16

speakerphone.Seeloudspeaker

speed 89

states

711, 56

numbersforunassigned, 16

outside, 6

relaynumbers, 5,10,16

support, 2,14

TTCoilhearingaids, 7

Text size 9, 13

ThisPhoneNumber,usersetting, 14

3Gnetworkarea, 89

captionsoutsideof, 11

tollfreerelaynumbers, 10,16

2Gnetworkarea, 8

typing,forrelay, 8

U

unlocking,key

pad,

4

UserGuide,about,SeealsoE5manual 2usersettings,mobilecaptionscall/MCC, 1314

V

viewing,session, 9

voicemail, 5,6


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customizedmessagefor, 10

defaultpassword, 10

lettingcallsgoto, 10

retrieving,

10,

11

volumekey, 4,5

W

websites

ConsumerCellular, 14

coveragemap, 89

MobileCaptionsCompany, 14,15

SpanishRelayService, 16

WiFinetwork, 12 13

batteryconservationand 1213

WirelessLocal

Area

Network

(WLAN),

12,

13

wordforwordcaptions,realtime, 89

MobileCaptionsServiceSM,Speak,ListenandRead!

SM,CatchEveryWord!

SMand

MobileCaptionsCompanySM,aretrademarksofMobileCaptionsCompany,LLC. Nokia,Navi

andE5aretrademarksorregisteredtrademarksofNokiaCorporation,ConsumerCellular,

andHamilton

Relay

trademarks

are

owned

by

their

respective

companies.

Documents

Nokia E5 MCS User Guide 5.1.11