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Noel Barnard, Chairman, President & CEO, Hyperformix, Inc.
Chris Broderick, Vice President of Storage Business Unit, Computer Associates International, Inc.
Robert Cramer, President & CEO, LiveVault Corporation
Gary Doan, CEO, Intradyn, Inc.
E. Alexander Goldstein, CEO, Configuresoft, Inc.
Michael Grove, CEO, Open Country, Inc.
Yoram Novick, CEO, Topio, Inc.
Howard Reisman, Chairman & CEO, Heroix Corporation
Alfred Zollar, General Manager of Tivoli Storage Software, IBM Corporation
You may click on one of the speakers below to go directly to his or her presentation. Otherwise, the first speaker will begin automatically in 15 seconds.
Presents
About REEDLOGIC
The Storage and Systems Management Conference
The World's Top CEOs on Best Practices and Strategies for Success
Technical And Customer CareTechnical And Customer Care
Howard ReismanChairman & CEO, Heroix Corporation
The Storage and Systems Management Conference
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Vision for the industry
Everything is moving towards the web
Products must be designed so they can effectively be accessed and controlled from anywhere
Get the cost out of the software lifecycle
Too complex, too expensive
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Differentiation
The loyalty of the company’s employees results in superior products and support.
Size and culture
Focused on excellence and one niche
Technical excellence
Customer care
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Success in the Industry
The loyalty of the company’s employees results in superior products and support.
Building relationships with our customers
Clear idea of what they want
Not a lot of layering or filtering of information with our company
Put our resources to what the customers want solved
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Business Challenges
The loyalty of the company’s employees results in superior products and support.
Staying on the technology curve
Being aware of what is out there
Getting the expertise within the company to properly operate with the technology
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Staying Ahead of the Curve
The loyalty of the company’s employees results in superior products and support.
Hard work
Employees are interested in and like technology
Create an environment that can move into new technology more rapidly
Obtain a real feel for the technologies that are going to matter
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Customer Service
The loyalty of the company’s employees results in superior products and support.
Many companies have successful technology but poor customer service
Build close relationships
Employees know the industry, products, and customers
Leads to quick, efficient support
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Staying on Top of Knowledge
The loyalty of the company’s employees results in superior products and support.
Communicate with customers often
Contact them frequently
Form new relationships
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Measuring Success
The loyalty of the company’s employees results in superior products and support.
Financial performance
How quickly we are servicing our customers
Hitting our shipping and development dates
Business practices
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
The Best Advice
The loyalty of the company’s employees results in superior products and support.
Iterate
You don’t have to solve the problem perfectly in your first pass
• Create a solution• Determine strengths and
weaknesses • Constantly redefine
Either do it well or don’t do it
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
The Biggest Misconceptions
The loyalty of the company’s employees results in superior products and support.
Customers can go to a single vendor and get
solutions for every problem
The space is far too big
Customers have to work with a set of vendors
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
Industry Resources
The loyalty of the company’s employees results in superior products and support.
Industry forums
Textbooks
Experienced consultants
Flexible in finding all kinds of resources
The Storage and Systems Management Conference
Howard Reisman
Heroix Corporation
The Future of the Industry
The loyalty of the company’s employees results in superior products and support.
Customers are going to become more demanding in how much they are willing to pay
Vendors are going to have to work diligently to get cost out of the whole cycle
Deliver products more efficiently at a lesser cost
Howard Reisman
• Mr. Reisman is a Phi Beta Kappa and summa cum laude graduate of Brown University, where he earned degrees in mathematics and in economics. He founded Heroix shortly after he graduated.
• Initially, he focused the company on designing and developing custom business software. This venture grew into the highly successful Quantum line, which was then spun off as a separate business. The company also ran one of the first and largest VMS data centers in the country.
• Mr. Reisman's next project helped define the current systems management software industry. The result, RoboMon, would become the first application performance management software solution marketed by an ISV for Unix, Windows NT/2000, and OpenVMS environments. Mr. Reisman also designed the successor product to RoboMon, Heroix eQ.
• More recently, Mr. Reisman, from a clean sheet of paper, conceived of the groundbreaking design and then spearheaded the development of the next generation Heroix product platform, Longitude. Heroix Longitude is a comprehensive, agentless performance and availability monitoring platform. The product is powerful, elegant, and designed with a particular emphasis on reducing customer costs in all phases of the software lifecycle. It will be the next wave to carry Heroix forward into the future.