Source: Essential Skills, URL: http://www10.hrsdc.gc.ca/English/all profiles.aspx, Human Resources and Skills Development, Canada, 2012. Reproduced with the permission of the Minister of Public Works and Government Services, Canada, 2013

NOC: 6663 ( 2011 NOC is 6733)

Occupation: Janitor, Caretaker, Building Superintendent (Cleaner)

Occupation Description: Responsibilities include maintaining the appearance and cleanliness

of facilities, both interior and exterior. This includes day-to-day maintenance and custodial

duties including minor mechanical, electrical, plumbing, painting and carpentry.

Key essential skills include: Oral Communication and Problem Solving.

Essential Skills Level

1 Level

2 Level

3 Level

4 Level

5

Reading Text

Writing

Document Use

Computer Use

Oral Communication*

Money Math

Scheduling or Budgeting and Accounting

Measurement and Calculation

Numerical Estimation

Job Task Planning and Organizing

Decision Making

Problem Solving*

Finding Information

Working with Others These Essential Skills are not ranked by complexity level. Continuous Learning

The skill levels represented in the table above illustrate full skill ranges for experienced workers in their roles, and not for individuals preparing for entrance into this occupation for the first time. Below are examples for each essential skill category representing a sampling of the possible duties and tasks for this role within the industry and the corresponding essential skill level. All examples will not necessarily apply to every organization.

Reading Text

Read cleaning product labels to understand usage.(Level 1)

Read memos or email messages to address service complaints. (Level 1)

Read correspondence from supervisors and co-workers to receive assignments and

share information. (Level 1)

Read instructional letters from municipal safety enforcement. (Level 2)

Source: Essential Skills, URL: http://www10.hrsdc.gc.ca/English/all profiles.aspx, Human Resources and Skills Development, Canada, 2012. Reproduced with the permission of the Minister of Public Works and Government Services, Canada, 2013

Read internal memos detailing workplace issues. I.e. benefits information, HR policies,

etc. (Level 2)

Read pamphlets/brochures to obtain information on various janitorial supplies ensuring a

focus on safety-related details. (Level 2)

Read trade journals to stay current with industry news and manufacturers’ updates.

(Level 2)

Read and apply information provided in Material Safety Data Sheets (MSDS) of products

to understand safe handling procedures and requirements. (Level 3)

Refer to manuals for information on appliance operation or specialized procedures.

(Level 3)

Writing

Complete forms such as inventory and maintenance logs. (Level 1)

Prepare brief notes or communications for co-workers about tasks to be completed.

(Level 1)

Compile list of supplies when conducting inventory. (Level 1)

Complete forms required for entry into units and potential additional cleaning costs to

resident upon departure. Accuracy is important as forms are an official document.

(Building Superintendent). (Level 2)

Write inspection reports including description of problems as well as maintenance

requirements. (Level 3)

Document Use

Use directories to contact suppliers. (Level 1)

Complete time sheets. (Level 2)

Use Workplace Hazardous Materials Information System (WHMIS) labels on product for

safe handling. (Level 2)

Use forms to document the completion of assigned tasks. This may include checklists,

or brief descriptions of specific tasks or items. (Level 2)

Use instructional diagrams as resource for operation of equipment.(Level 3)

Oral Communication

Interact with co-workers to ensure work completion. (Level 1)

Interact with suppliers when ordering materials. (Level 1)

Interact with residents to receive job-related information. (Level 1)

Interact with supervisors to obtain assignments or discuss work-related issues. (Level 1)

Communicate with co-workers in order to share or assign tasks. (Level 2)

Participate in team, department or facility meetings. (Level 2)

Source: Essential Skills, URL: http://www10.hrsdc.gc.ca/English/all profiles.aspx, Human Resources and Skills Development, Canada, 2012. Reproduced with the permission of the Minister of Public Works and Government Services, Canada, 2013

Money Math

Calculate the cost of supplies by multiplying unit prices by quantities and totalling them.

(Level 2)

Total bill for services and supplies including calculation of labour charges using

appropriate rates and taxes. (Level 3)

Scheduling or Budgeting and Accounting

Monitor and balance petty cash budgets for purchase of supplies. (Level 1)

Obtain quotes for equipment purchases with consideration given to pricing, equipment

warranty and service costs. (Building Superintendents) (Level 3)

Measurement and Calculation

Monitor gauges of facility utilities. (Level 1)

Calculate area to determine volume of materials required to perform task, i.e. paint,

flooring, etc. (Level 3)

Numerical Estimation

Estimate the appropriate measures for diluting cleaning fluid. (Level 1)

Determine the amount of time required to complete various tasks in order to manage

daily work. (Level 2)

Job Task Planning and Organizing

Janitors, Caretakers and Building Superintendents establish work priorities taking into

consideration variables such as potential equipment breakdowns, weather and resident

demands. (Level 2)

Decision Making

Assess and ensure personal safety while using potentially toxic materials. (Level 1)

Prioritize maintenance needs and task completion with allocated time constraints. (Level

2)

Determine ability to complete maintenance requirements in-house as opposed to

contracting out to an external supplier. (Level 2)

Adhere to internal approval and authorization processes. (Level 2)

Assess and determine most appropriate materials to complete tasks. (Level 2)

Determine when to contact police or emergency services when dealing with disorderly

individuals. (Level 3)

Problem Solving

Troubleshoot equipment malfunctions. (Level 2)

Consider using scent-free or environmentally friendly products. (Level 2)

Source: Essential Skills, URL: http://www10.hrsdc.gc.ca/English/all profiles.aspx, Human Resources and Skills Development, Canada, 2012. Reproduced with the permission of the Minister of Public Works and Government Services, Canada, 2013

Determine root cause of undesirable outcomes or maintenance issues and implement

corrective actions. (I.e. mold, leaks, etc.). (Level 2)

Respond to emergency situations such as power outage or leaking pipes, including

notifying authorities and implementing damage mitigation procedures. (Level 3)

Finding Information

Consult MSDS to obtain product composition and safe handling requirements. (Level 1)

Refer to policy manuals and procedural documentation to obtain information. (Level 2)

Use code books to determine requirements and ensure conformance. (Level 2)

Working with Others

Janitors, Caretakers and Building Superintendents work independently, coordinating

their work with the work and schedules of others.

Participate in supervisory or leadership activities

o Participate in formal discussions about work processes or product improvement.

o Make suggestions on improving work processes.

o Monitor the work performance of others.

o Inform others or demonstrate how to perform tasks.

o Orient new employees.

o Make hiring recommendations.

o Make hiring decisions.

o Select contractors and suppliers.

o Assign routine tasks to others.

o Assign new or unusual tasks to others.

o Identify training that is required by other workers.

o Deal with others grievances or complaints.

Continuous Learning

Stay abreast of the Workplace Hazardous Materials Information System (WHMIS), the

use of cleaning products and equipment and customer service.

Maintain knowledge pertaining to regulatory requirements, such as building codes.

Training may be offered in the workplace or may be acquired by reading Material Safety

Data Sheets (MSDS), manuals and articles.