NO ONE KNOWSJAPAN LIKE WE DO.

Trade Lane Expertise

Delivering innovative logistics solutions to one of the world’s most advanced economies

Welcome to Japan

Built on innovation, business acumen and technological achievement, Japan currently ranks within the top five global economies. DHL Express stands ready to meet your most challenging shipping needs to and from this global powerhouse. With three key gateways, plus a Tokyo hub and distribution center that ranks among Asia’s largest ground facilities, we assure you the largest reach across Japan.

SPEED WITH NO LIMITS.

• Import: 1 day delivery to New York, Chicago, San Francisco and Miami from Tokyo. 1 day delivery to Los Angeles, San Francisco, San Diego and other Western U.S. cities from Nagoya and Osaka. 2 day delivery to New York, Chicago and Miami from Nagoya and Osaka

• Export: 2 day delivery to Tokyo and 3 day delivery to Nagoya and Osaka from New York, Chicago, San Francisco and Miami

• DHL Express operates 45 flights to and from Japan each week, ensuring continuous access to key business destinations between the U.S. and Japan

• An around-the-world 777 Freighter flight added in spring 2012 travels to our Los Angeles gateway and connects numerous Western U.S. cities, ensuring 1 day delivery from West and Central Japan

• As the only international express service provider with an airfreight network based at Central Japan International Airport, customers enjoy later pick-up flexibility for shipments from Aichi, Gifu, Mie, Shizuoka and Fukui to the Western U.S.

Transit Times may vary, by origin and destination postal (zip) codes, commodity type, weekday shipped, pick up time, size, weight.

AWARD-WINNING RELIABILITY.

• DHL Express U.S. earned a 2012 Gold Stevie Award for Customer Service by The American Business Awards

• Following the Great East Japan earthquake in March 2011, DHL Express restored service within 3 days and was the only express service provider operational the week after the earthquake. Our reliability rewarded with an Appreciation Letter from Ryu Matsumoto, Minister of State for Disaster Management, to DHL Express Japan

• DHL Express Japan was awarded Best Contact Center of the Year 2011, by the Japan Institute of Information Technology (JIIT), in recognition for its strong cross-functional collaboration for customer and employee satisfaction, customer service and higher operational efficiency

• DHL Express U.S. earned the 2011 President’s Award at the first annual Strategic Supplier Awards, presented by Atlas Air Worldwide for “Exceptional Service and On-Time Delivery”

• In 2010, DHL Express U.S. was awarded the multi-site ISO 9001:2008 certification for the operations head office and Cincinnati hub, as well as all service centers, gateways and support facilities. ISO certification is the world’s most recognized, widely-used measure of quality management system standards

U.S. - JAPAN TRANSIT TIME

MON-WED THU FRI

Chicago/New York/Miami/San Francisco - Tokyo 2 2 1

Chicago/New York/Miami/San Francisco - Nagoya/Osaka 3 2 2

JAPAN - U.S. MON-THU FRITokyo - Chicago/New York/San Francisco/Miami 1 1

Nagoya/Osaka - Los Angeles 1 1

Nagoya/Osaka - San Francisco/San Diego 2 1

Nagoya/Osaka - Chicago/New York/Miami 2 1

THE DHL DIFFERENCE: WHY WE’RE YOUR SPECIALISTS IN JAPAN.

• Established in 1972 as the first international air express company to serve Japan, DHL Express offers customers the most experience in this market as well as long-standing local Customs relationships

• With the industry’s largest infrastructure in Japan, DHL Japan has 1,800 employees, 31 service centers and more than 160 service points country-wide. DHL Express Japan offers customers the most comprehensive coverage and most convenient drop-off network of any express provider

• DHL Express Japan is the only express provider with three Japan gateways - Narita, Chubu and Kansai - ensuring customers timely performance across every major business district

• The DHL Express Tokyo hub and distribution center is one of the largest ground facilities in Asia, including five stories and a floor area of 150,700 square feet

• In the U.S. since 1969, DHL Express U.S. utilizes five strategically-located gateways and more than 90 service centers to deliver to more than 220 countries and territories around the globe

• DHL Express is investing $47 million during 2012 and 2013 in its Americas hub facility at the Cincinnati/Northern Kentucky airport, including a new 193,000 square-foot sort facility to support growing markets like Japan. The CVG hub is strategically located within one hour’s flight time to 60% of the U.S. population and has a state-of-the-art autosort for letters and small parcels

Sources: Central Intelligence Agency (CIA) World Factbook 2011 statistics

» Japan is a major economic world power, with the world’s fifth largest exporting and importing volume.

» The U.S. is Japan’s second-largest export partner, with 15.7% of exporting volume, just behind China and its second-largest import partner with 9.9%.

» Japan’s exports are valued at $800.8 billion (2011 est.) and include: motor vehicles, semi-conductors, iron/steel products, auto parts and plastic materials.

» Japan’s imports are valued at $794.7 billion (2011 est.) and include: petroleum, clothing, liquid natural gas, semiconductors and coal.

Japan Trade Lane Facts

Nagoya/NGO

Narita/NRT

Osaka/KIX

LEJ

LAX

ANC

CVG

HKG

TPE

ICN

PVG

Note: Routes are subject to change.

SECURITY AND CONVENIENCE = PEACE OF MIND.

• DHL Express is the first international express carrier in Japan to earn Authorized Economic Operator (AEO) certification for Tokyo and Osaka by satisfying strict compliance guidelines for security regulations, reliability and solvency. As a result, DHL is entitled to simplified, more efficient customs procedures and security control processes

• DHL Express is the global industry leader in the number of TAPA-certified facilities. This global security and safety certification is awarded by Transported Asset Protection Association (TAPA) to facilities that comply with the highest security standards

• More than 170 DHL facilities around the world are TAPA-certified, including all key North American hubs and gateways, as well as the Tokyo Distribution center and gateways in Western and Central Japan

• The Global DHL Express Quality Control Center (QCC) in Cincinnati, partners with the local Quality Control Center Team based in Tokyo, to monitor all Asia-Pacific facilities 24/7, ensuring active, real-time shipment management at every stage of transit

Japan Route Map

Hub/Gateway Super Hub

P a c i f i cO c e a n

S e a o f J a p a n( E a s t S e a )

Yellow Sea

E a s t C h i n a S e a

P h i l i p p i n e S e a

Jeju-Do

Tsushima

Okinawa

Amami O Shima

Yaku Shima

Tanega Shima

Kyushu

Shikoku

H o n s h u

OstrovSakhalin

KurilIslands

S a k i s h i m a S h o t o

Ry

uk

yu

I

sl

an

ds

SOUTH KOREA

N O R T H K O R E A

C H I N A

R U S S I A

J A P A N

Sapporo

Nagoya

Hiroshima

Kyoto

Yokohama

Kobe

Fukuoka

Osaka

Kawasaki

Kitakyushu

Tokyo

DHL Express1 800-CALL DHL1 800-225 5345www.dhl-usa.comAll services may not be available in all areas and are subject to DHL’s Terms and Conditions as published at www.dhl-usa.com.Aircraft not operated by DHL Express (USA), Inc.© 2012 DHL Express (USA), Inc. All rights reserved. 08/12 PT03638

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