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No MoreNo More ““Nobody Told Me!Nobody Told Me!””
Ruby Singh Stephanie Smith Director of Student Services Director of Academic AdvisingCollege of Science & Technology College of Liberal Arts
Kristen diNovi Academic AdvisorDivision of University Studies
Using Technology to Create a Using Technology to Create a Student-Centered Advising Student-Centered Advising SystemSystem
Temple UniversityTemple University
Public research university in Philadelphia, PA with more than 34,000 students
8 campuses and sites in Pennsylvania, international campuses in Rome, Tokyo, and London
Urban setting; diverse student population
SystemsSystems
Administrative registration system: ISIS (mainframe) / OWLink (web-based)
Student information and registration system: OWLnet (web-based)
Advising support system:Academic Advising Database (Microsoft Access)
Advising Climate in Advising Climate in Fall 2004Fall 2004
Decentralized advising located within the
schools & colleges Increasing enrollment
o up 85% since the mid 1990so 25% in the last 5 years
“Millennial kids” 1
o Sense of entitlement; Hand-holding expected o Strong dependency on parentso Technology-savvy
1“Letting Up and Letting Go,” Cynthia Sarver (2003), Academic Advising Today - Quarterly Newsletter: 26 (2).
Advising ChallengesAdvising Challenges
Advising the increasing student population with no increase in advising staff
Student response: “Nobody Told Me!”
No written record of advising sessions that students could access
ResultResult
Advising Session Reports
A student centered program that
connects the Advising Database
and students’ OWLnet accounts
FeaturesFeatures
Administrative vs. Session Report notes
Data dump
Deletions vs. Addendum contact types
Pasting emails
Implementation: Phase IImplementation: Phase I
Piloted in the College of Liberal Arts and the Division of University Studies
Informing studentso Listserv messageso Temple Times article
Stats analysis & student surveysAdvisors’ communication techniques
Quantitative DataQuantitative Data
Month Show Advising Sessions
Totals 3042
September 05 791
August 05 948
July 05 569
June 05 267
May 05 318
April 05 149
Qualitative DataQualitative Data
Survey says… … It helps to remind me of the decisions I have made, and goals I plan each time that I have a meeting.
…I found it very useful to see a written report of my advising session. I like the option of being able to see exactly what was discussed, when I otherwise may have forgotten. I predict that I'll be reading over my advising reports in the future, as they are a good gauge of what my years at Temple, academically speaking, are like.
There are certainly enough things to keep track of in this busy life. Anything that helps to reduce what I have to carry around in my head helps me tremendously. Thank you for creating features that are student friendly!
Qualitative DataQualitative Data
Survey says…
I have reviewed my Advising Session Report on Owlnet and found it to be inaccurate. I most definitely did not appreciate [the advisor’s] comments, especially as they were not said to me, nor the implication that the drop/add policy was discussed, it was not.
“[Student] came in to add Rel 240 - a course she thought she'd registered for but didn't. [Student] should keep in close contact with Ms. Smith in regard to her progress in this major. ---Discussed drop/add policy---” What, if anything, can be done to correct this information in my Advising Session Report?
Implementation: Phase II Implementation: Phase II and beyondand beyond
Rollout to all advising centers throughout the universityo Science and Technology in training
Marketing campaign to increase student awareness
Formalized assessment process: have the session reports made an impact on quantity/quality of advising contacts? Do we hear “Nobody Told Me” as often?
Questions, Comments, Questions, Comments, and Contact Informationand Contact Information
Ruby [email protected]
Stephanie [email protected]
Kristen [email protected]
We are greatly indebted to the work of Cindy Konecko, Jane Stringer, Jayne Drake, and Annette McMenamin-Bakley, all of whom were crucial to the development of the Advising Database and have presented on the subject at various NACADAconferences in the past.