Upserve checks the network to identify the cause of o�lineissues. In network instances, there’s

not much we can do remotely, but our

team works with you to troubleshoot the issue while the iPad

goes into O�line Mode to enable you to run the business

until the LAN is restored.

Terminals go into O�line Mode,

allowing you to printorders to the

kitchen. That way, you’re still able to function normally!

Unfortunately, until the internet is

re-connected to sync POS data to

the Upserve cloud, your reports and insights will be

unable to refresh.

We switch into O�line Mode which

encrypts card payments on the

iPad until connectivity to the

bank is restored and transactions can

process. That way, you can still take

credit card payments!

The Upserve HQ and Breadcrumb HQ portals and data

from Upserve Live will not be

accessible until site availability is

restored. With 99.999% uptime, this is an extremely rare

occurrence.

O�ine Mode

No Internet? No Problem...

Here’s what happens when your restaurant POS goes down….

CloudOn-Premise Upserve Platform

Call your customer support line and wait until you can get someone out to your site to help. Many times getting someone to come out costs upwards

of $150 an hour!

You might be more annoyed than angry that you can’t connect to the internet. Some systems prevent you from taking transactions, limiting you

to cash-only service.

What do you mean “down”? With Upserve, in the event of an outage,

you’re still running—taking orders, printing to the

kitchen and processing credit cards can help you

maintain business as usual.

vs. vs.

What sends a POS into O�ine Mode?Your payment processor loses connectivity - Occasionally, credit card processors such as Chase, TSYS or American Express may experience failures. If we identify any processor having an issue, we automatically place the iPad into O�line Mode so you can continue to accept credit card transactions. Upserve encrypts and securely stores credit card information while processors are down. Once they’re available, we securely send the transactions for authorization and capture.

Your network has an issue - Your iPads can sometimes have a hard time connecting to the Local Area Network (LAN), also known as your WiFi network. The LAN is used to communicate between the Upserve cloud and your iPads. If LAN challenges occur, it’s usually because the router is unplugged or o�, your iPad is too far from the wireless router, or your access point is down.

You lose internet connectivity - Your Internet Service Provider (ISP) like Comcast, Time Warner, etc., go down leaving you without connection to the internet. In this instance, Breadcrumb automatically switches to o�line mode until internet connectivity is restored. Unfortunately, there is not much else our team can do to help if your internet service fails, but once the ISP shows up, our team is there to help provide guidance.

Breadcrumb POS servers experience an issue - In the event that the Breadcrumb POS service is down, our 24/7 engineering team springs to action to work on a resolution. The progress can be monitored from Upserve’s status page as well as any types of widespread incidents that impact our customers, even if they’re from an outside third party. When the issue is resolved, iPads will automatically reconnect.

More reliable than ever before. Here’s how...

At Upserve, we have end-to-end visibility into the network, processing and POS with O�line Mode fail-safes at each stage of the process to ensure you’re running!

What happens if youlose connectivity?

What happens if youlose connectivity?

What happens if youlose connectivity?

Upserve has visibility into the network which connects your iPads to the

internet and sets up the Local Area

Network (LAN) for communication

between printers. This allows us to

monitor connectivity challenges like signal strength,

latency and quality of the connection. We can even spot issues before you know about them!

Upserve can monitor connectivity

between the Breadcrumb POS

app and the internet to ensure your POS is syncing with the

Upserve cloud. While the POS can

relay orders over the LAN to printers and

other iPads, functions such as

reporting sync between all iPads

and Upserve’s cloud. This allows you to

see the numbers in Breadcrumb HQ, Upserve HQ and

Upserve Live.

Upserve Payments provides complete

visibility into the processing status. When the payment information is sent over the internet to

the bank for authorization,

Upserve monitors requests and

responses for any delays or problems

processing.

Upserve is able to marry POS and processing data

together to provide insights to your restaurant from

anywhere there’s internet!

What happens if youlose connectivity?

What can you do to prevent going down?

Ensure you’re set up with a strong network with proper cabling and WiFi router – Use our Meraki and access points if possible.

Use the preferred hardware to run your POS – Not the hardware that you have laying around but current iPads on the latest iOs, and our printers.

Choose to have your system installed on-site – Have technical experts install your system to ensure it’s done right.

Ensure your devices are able to hit WiFi – If you feel you don’t have adequate WiFi coverage, call us to verify if you’re set!

Avoid using wireless printers in kitchens – Hardwire your printers unless absolutely necessary.

Stay in the loop on what’s happening – Ensure you’re subscribed to the Upserve status page.

Select the appropriate speed internet service from your ISP – If you’re on a lower speed internet, consider a move to high speed broadband. Consider opting for the higher tiered packages that have a lot of guest WiFi. (We can help provide a recommendation for the good service from your provider.)

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