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Design Principles Report for
all Short-Listed Government Services
Se
pte
mb
er
20
10
Pw
C
Nepal GEA
Nepal GEA
Nepal GEA
Nepal GEA
Nepal GEA
Design Principles Report
Page 2 of 149
BPR Report
Disclaimer
This is the Report containing D
esign Principles for BPR of Government Services as assessed previously by PwC Team for finalizing requirements for the Nepal
GEA. The purpose of this Report is to enable the Ministries / Departm
ents / Agencies who own these Services for BPR and GEA.
This Report (and any extract from it) m
ay not be copied, paraphrased, reproduced, or distributed in any m
anner or form
, whether by photocopying, electronically,
by internet, within another document or otherwise, without prior written permission of PwC. Further, any quotation, citation, or attribution of this publication, or
any extract from it, is strictly prohibited without prior written permission from PwC.
Following Report is based on a study conducted as a combination of primary &
secondary research, and it may be noted that there are limitations in a secondary
research as the reliability of the data (and its source) cannot be guaranteed. Although the inform
ation described in this Report has been taken from the Official
Government Websites of Nepal as well as other Countries (covered for Benchmarking), the actual situation of im
plementation across various levels cannot be
accurately assessed in totality.
Nepal GEA
Design Principles Report
Page 3 of 149
BPR Report
Acknowledgements
Acknowledgements
Acknowledgements
Acknowledgements
PwC Team would like to thank the Government of Nepal for the opportunity to assist in implementation of GEA and places on record
its appreciation for all Senior Government Functionaries who shared their valuable views, opinions and inform
ation during the course
of giving the feedback on Current State Assessment Report and for appreciating our Design Considerations and considering them as
Design Principles. The Team acknowledges with thanks the support and ideas provided by especially the HLCIT Officers, namely M
r.
Manohar Kumar Bhattarai, Mr. Juddha Gurung and Mr. Surab Amatya in carrying out this assignment.
The Team also acknowledges with thanks and gratitude the opinion and ideas provided by following persons:
Mr. Ombindu L. Rajbhandary
Team Leader (Project Management Consultant)
Mr. Anup Babu Shreshtha
Project Management Consultant
Mr. Ishwar M Shreshtha
Network Integration Specialist (Project Management Consultant)
Mr. Birendra Kumar Mishra
Director, IT, Inland Revenue Department
Mr. Bhesh Raj Kanel
Chairman, Nepal Telecom Authority
Mr. Amber Sthapit
Deputy Director, Engineering Section, Nepal Telecom Authority
Mr. Purushottam Khanal
Deputy Director, Administration, Nepal Telecom Authority
Mr. Deepesh Acharya
Deputy Manager, License & R T D Section, Nepal Telecom Authority
Mr. Bikal Paudel
Deputy Director, PIU Member, Nepal Inform
ation Technology Centre
Mr. Krishna Raj BC
Joint Secretary, Ministry of Land Reform
and Management
Mr. Drona Pokhrel
Under Secretary, Ministry of Land Reform
and Management
Mr. Kapil Dev Shrestha
Director, IT, Department of Land Reform
s and Management
Mr. Chudamani Guragain
Computer Officer, Department of Land Reform
s and M
anagement
Mr. Anil Kumar Gurung
Director, Department of Transport Management
Mr. Harish Bhatt
Computer Officer, Department of Transport Management
Nepal GEA
Design Principles Report
Page 4 of 149
BPR Report
Mr. Prahlad Pokhrel
Under Secretary, PIU Member – NID, National Identity Card Management Centre
Mr. Jagat B Bhandary
Computer Officer, Ministry of Home Affairs
Mr. Dilli Raj Pokharel
Section Officer, Ministry of Home Affairs
Mr. Manish Luatel
Computer Engineer, Ministry of Home Affairs
Mr. Rajendra Sigdel
Section Officer, Ministry of Home Affairs
Mr. Keshab P Bhattarai
Secretary, Public Service Commission
Mr. Sushil Kumar Ojha
Joint Secretary, Public Service Commission
Mr. Lok Raj Sharm
a
Computer Officer, Public Service Commission
Mr. Sashidhar Karki
Public Service Commission
Mr. Balananda Paudel
Secretary, Ministry of General Administration
Mr. Binod KC
Joint Secretary, Ministry of General Administration
Mr. Mahadev Panth
Under Secretary, Ministry of General Administration
Mr. Ram Prasad Ghimire
Under Secretary, Ministry of General Administration
Mr. Danduraj Ghimire
Under Secretary, Ministry of General Administration
Mr. Kiran R. Sharm
a
Under Secretary, Ministry of General Administration
Mr. Ramesh Sharm
a Paudyal
Computer Officer, Ministry of General Administration
Mr. Ridesh Tamrakar
Computer Operator, Dept. of Civil Personnel Record, Ministry of General Administration
Mr. Shyam Sundar Sharm
a
Joint Secretary, Election Commission
Mr. Ram Govind Aryal
Computer Officer, Election Commission
Mr. Avanindra Kumar Shrestha Secretary, Public Procurement Monitoring Unit
Mr. Mahesh Singh Kathayat
Head of Computer Division, Police Headquarters, Naxal
Mr. Ananda Raj Pokharel
Chief Executive Officer, Kathmandu Metropolitan City Office
Nepal GEA
Design Principles Report
Page 5 of 149
BPR Report
Mr. Tribhuvan M S Pradhan
Chief, IT Section, Kathmandu Metropolitan City Office
Mr. Deepak Timil Sina
MIS Director, Supreme Court
Mr. Utsav R. Wagle
Software Developer, Supreme Court
Mr. Sanjay Manandhar
Computer Engineer, Office of the Financial Comptroller General
Mr. Sushil Pandey
Undersecretary, Office of the Financial Comptroller General
Mr. Lok Prasad Acharya
Director General, Department of Post
Mr. Sudip Aryal
Computer Engineer, Department of Post
Mr. Sharda Prasad Paudyal
Department of Post
Mr. Shakil Manandhar
Engineer, Department of Roads
Mr. Anil Pradhan
Deputy Director, Nepal Rastra Bank
Mr. Shiva Ram Dawadi
Deputy Director, Nepal Rastra Bank
Mr. Krishna Ram Dhunju
Account Deputy Director, Nepal Rastra Bank
Mr. Debesh Prasad Lohani
System Integration Specialist, PMC
Nepal GEA
Design Principles Report
Page 6 of 149
BPR Report
Contents
Contents
Contents
Contents
Executive Summary
Executive Summary
Executive Summary
Executive Summary ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
......................................
......
......
...... 8 888
1.
1.1.
1.
Inland Revenue Department (IRD)
Inland Revenue Department (IRD)
Inland Revenue Department (IRD)
Inland Revenue Department (IRD) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.........................................
.........
.........
.........12
1212
12
1.1
Registration of Taxpayers (issue of PAN and registration for VAT) ............................................................................................................. 12
1.2
Facilitating filing of Taxes (Income Tax, VAT and TDS) ............................................................................................................................... 17
2.
2.2.
2.
Department of Transport Management (DoTM)
Department of Transport Management (DoTM)
Department of Transport Management (DoTM)
Department of Transport Management (DoTM) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.......................................................
.......................
.......................
.......................21
2121
21
2.1
Vehicle Related Services .............................................................................................................................................................................. 21
2.2
Driving License Related Services ................................................................................................................................................................. 29
3.
3.3.
3.
Supreme Court of Nepal
Supreme Court of Nepal
Supreme Court of Nepal
Supreme Court of Nepal ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
........................................................
........................
........................
........................34
3434
34
3.1
Creation and communication of Daily Cause List ......................................................................................................................................... 34
4.
4.4.
4.
Municipalities
Municipalities
Municipalities
Municipalities ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
........................................
........
........
........37
3737
37
4.1
Birth Registration .......................................................................................................................................................................................... 37
5.
5.5.
5.
Nepal Police
Nepal Police
Nepal Police
Nepal Police ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
..........................................
..........
..........
..........43
4343
43
5.1
Issue of Character Certificate to a Citizen .................................................................................................................................................... 43
6.
6.6.
6.
Financial Comptroller General O
ffice (FCGO)
Financial Comptroller General O
ffice (FCGO)
Financial Comptroller General O
ffice (FCGO)
Financial Comptroller General O
ffice (FCGO) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.........................................................
.........................
.........................
.........................49
4949
49
6.1
Control & Management of Public Finances .................................................................................................................................................. 49
7.
7.7.
7.
Department of Roads
Department of Roads
Department of Roads
Department of Roads ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.............................................................
.............................
.............................
.............................53
5353
53
7.1
Tender Management .................................................................................................................................................................................... 53
8.
8.8.
8.
Ministr
Ministr
Ministr
Ministry of Foreign Affairs (MoFA)
y of Foreign Affairs (MoFA)
y of Foreign Affairs (MoFA)
y of Foreign Affairs (MoFA) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
..........................................
..........
..........
..........61
6161
61
8.1
Issue of an Ordinary Passport ...................................................................................................................................................................... 61
9.
9.9.
9.
Election Commission (EC)
Election Commission (EC)
Election Commission (EC)
Election Commission (EC) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.....................................................
.....................
.....................
.....................67
6767
67
9.1
Registration of Voters ................................................................................................................................................................................... 67
Nepal GEA
Design Principles Report
Page 7 of 149
BPR Report
10.
10.
10.
10.
Ministry of General A
dministration (MoGA)
Ministry of General A
dministration (MoGA)
Ministry of General A
dministration (MoGA)
Ministry of General A
dministration (MoGA) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
..........................................................
..........................
..........................
..........................74
7474
74
10.1
Personnel Management ............................................................................................................................................................................... 74
10.2
Management Audit of Government Organizations & Agencies .................................................................................................................... 84
10.3
O & M Surveys for Government Organizations & Agencies ......................................................................................................................... 86
11.
11.
11.
11.
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.........................................
.........
.........
.........89
8989
89
11.1
New Land Registration ................................................................................................................................................................................. 89
11.2
Land Mutation (Change in Ownership) ......................................................................................................................................................... 97
11.3
Management of Land Disputes ................................................................................................................................................................... 107
12.
12.
12.
12.
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
........................................
........
........
........ 111
111
111
111
12.1
License Award Process for VAS ................................................................................................................................................................. 111
12.2
Type Approval Process .............................................................................................................................................................................. 115
12.3
Consumer Grievance Redressal ................................................................................................................................................................ 119
13.
13.
13.
13.
Public Service Commission (PSC)
Public Service Commission (PSC)
Public Service Commission (PSC)
Public Service Commission (PSC) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
....................................
....
....
.... 122
122
122
122
13.1
Collecting and Consolidating Manpower Requirements of various Ministries and Departments ............................................................... 122
13.2
Processing the Application and Analysis of Examination Result ............................................................................................................... 127
14.
14.
14.
14.
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA) ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.......................................
.......
.......
....... 134
134
134
134
14.
Issue of Citizenship Certificate ................................................................................................................................................................... 134
15.
15.
15.
15.
Department of Post
Department of Post
Department of Post
Department of Post ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
..........................................................
..........................
..........................
.......................... 140
140
140
140
15.1
Tele-Center Network .................................................................................................................................................................................. 140
16.
16.
16.
16.
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB) – ––– Central B
ank of Nepal
Central B
ank of Nepal
Central B
ank of Nepal
Central B
ank of Nepal ................................
................................
................................
................................................................
................................
................................
................................................................
................................
................................
.............................................
.............
.............
............. 145
145
145
145
16.1
Submission of Periodic Data from Banks & Financial Institutions .............................................................................................................. 145
Annexure
Annexure
Annexure
Annexure- ---1: Parameters utilized for Business Process Evaluation
1: Parameters utilized for Business Process Evaluation
1: Parameters utilized for Business Process Evaluation
1: Parameters utilized for Business Process Evaluation ................................
................................
................................
................................................................
................................
................................
...............................................................
...............................
...............................
............................... 149
149
149
149
Nepal GEA
Design Principles Report
Page 8 of 149
BPR Report
Executive Summary
Executive Summary
Executive Summary
Executive Summary
Project Background
Project Background
Project Background
Project Background
In 2005, the G
overnment of Nepal (G
oN), adopted e-G
overnment Master Plan (eGMP), with the objective of using Inform
ation and
Communication Technology (ICT) to enhance government process, service to citizens and foster social integration, economic growth
and poverty reduction. The Asian D
evelopment Bank (ADB) has provided Technical assistance for developing the e-Government
projects under the guidelines of eGMP and Enterprise Architecture is one of the major projects.
As an important component of the e-Governance initiatives in Nepal, it is envisioned that practically all the eServices and electronic
inform
ation in Nepal will be delivered via a comprehensive integration platform
and collections of portals and applications. This wide
collection of software infrastructure and systems w
hich is envisioned to be the gateway for electronic inform
ation and electronic
interactions in Nepal, is generally referred to as Government Enterprise Architecture (GEA) initiative.
All the government and public e-Services (electronic Services) will be compliant with the G
EA. This project envisions the planning,
design, development or customization to the requirements of the Government of Nepal, facilitation and implementation of all required
infrastructure, protocols, frameworks and national standards for Government Enterprise Architecture.
The ownership of this project would lie with the High Level Commission of Inform
ation Technology (HLCIT). Therefore, the m
ain
stakeholders of this project are HLCIT and all government agencies under the ICT development project and also all other government
agencies which will start developing and using their own e-Applications under the Government Enterprise Architecture (GEA).
Form
ally stated, the GEA Approach mandates:
•
Identification of critical services across the various departments of Govt of Nepal
•
As is Assessment of the services sort listed services
•
Review Business Strategy and Drivers and to be Assessment and Process Re-engineering
•
Standardize, Localize and Replicate
•
GEA, NeGIF & Portal R
equirement Gathering & Analysis
•
Define Government Enterprise Architecture & NeGIF
•
Effective Public-Private Partnership is crucial
•
Think Big, Start Small and Scale Fast
Nepal GEA
In this context, PwC has been appointed as Consultants to assist the Government of Nepal in design and commissioning of the GEA
in M
ay 2010 and since then, the Team has shared the Current State Assessment Report on Shortlisted G
overnment Services with
the relevant Ministries / Departments. This Report is the Nepal GEA Design Considerations Report on Shortlisted Services which
includes Service Current State, Benchmarking data
Be Recommendations for Government Service
Approach & Methodology adopted
Approach & Methodology adopted
Approach & Methodology adopted
Approach & Methodology adopted
The overall Approach that has been adopted for
shown below:
context, PwC has been appointed as Consultants to assist the Government of Nepal in design and commissioning of the GEA
m has shared the Current State Assessment Report on Shortlisted G
overnment Services with
This Report is the Nepal GEA Design Considerations Report on Shortlisted Services which
king data of Government Service with Relevant Countries and Design Considerations
Be Recommendations for Government Service.
Approach that has been adopted for devising the D
esign C
onsiderations for all short-listed G
overnment Services is
Design Principles Report
Page 9 of 149
BPR Report
context, PwC has been appointed as Consultants to assist the Government of Nepal in design and commissioning of the GEA
m has shared the Current State Assessment Report on Shortlisted G
overnment Services with
This Report is the Nepal GEA Design Considerations Report on Shortlisted Services which
with Relevant Countries and Design Considerations / To
listed G
overnment Services is
Nepal GEA
Design Principles Report
Page 10 of 149
BPR Report
PwC Team had submitted the D
raft Version of Current State Assessment Report in June 2010. Week later after the submission,
Team began their Current State Assessment Walk through with all 16 Government Agencies, to get it verified. Walkthrough results in
creating the awareness among the Government Personnel and bridge the GAP of their process understanding. Then Revised
Version is shared with Department Heads or Secretaries.
After verification PwC does the Benchmarking of Shortlisted G
overnment Services w
ith other relevant countries like India, United
Kingdom, United States of America, Singapore, South Korea, etc and study the relevant best practices. Parallel to this activity PwC
Team had discussion with consumers of these Government Services, like Citizen applying for Driving License, Vehicle Registration,
Citizenship Certificate, Land Mutation, New Land Registration, New Passport, Government job, Retired Government employee
applying for Pension Book, etc.
Benchmarking and Consumers feedback Analysis result in Design Considerations for the BPR. PwC Team form
ulates those
Considerations as To-Be Recommendations or Design Considerations and shared with all 16 Government Agencies.
PwC Team had also identified some common Design considerations and common pre-requisites for hooking on to GEA which
includes:
i.
Simplification of Application Form
(Saral): Simplification with limited data inputs and auto-extracting of the other secondary
data from relevant databases like Citizenship Database, Income Tax Returns Database, Birth Registration Database, Nepal
Police Criminal R
ecord Database, etc.
ii.
Verification of Supporting Inform
ation: Online Application Interface with relevant databases mentioned in 1
st point will enable
Online Verification and Validation of Citizen’s Inform
ation. MoUs have to be signed within Ministries / Departments for cross-
verification and sharing of citizens’ data
iii.
Personnel Training: Suitable training of Government Personnel for ensuring effective usage of computerized systems.
iv.
Facility to Submit Application Form
at Remote Location: Government Agencies should have relevant MoUs (Memorandum of
Understanding) with Postal D
epartment, for outsourcing Government Service Delivery through Tele-Centers.
v.
Uniform
Connectivity: Secure Internet Connection and 24X7 Connectivity with common Standards across all Government
Agencies, suitable for delivering Government Service
Nepal GEA
Design Principles Report
Page 11 of 149
BPR Report
vi.
Common Data Repository with Disaster Recovery Plan: Common Database (Unicode data) at centralized location with
functionality of periodic updates from all Government Agencies. Common Repository must include data from all relevant
databases mentioned in 1
st point. Government agencies should identify offsite Disaster Recovery locations
vii.
Security features: Digital Signature or Dongle have to be im
plemented to ensure the legality and sanctity of computerized
process
viii.
Generation of Transaction ID: Every online transaction must generate a transaction number for future reference
ix.
Electronic Payment Gateway: e-Payment Gateway has to be made available for electronic transfer of money. Options include
Online Payment Gateway and Mobile Payment Gateway.
x.
Digitized Certificate: All relevant Government Services should deliver Digitized Certificate like Driving License, Citizenship
Certificate, Land Ownership Certificate, Character Certificate, Birth Certificate, Telecom License Certificate for VAS, Type
Approval C
ertificate, etc.
Structure of the Report
Structure of the Report
Structure of the Report
Structure of the Report
This Report is divided into 16 Sections (for each of the 16 M
inistry / Department / Agency) and each of these Sections is further
divided Service-wise into Sub-sections. Each Sub-section refers to an individual Government Service and broadly has following 5
parts:
i.
Parameters for Assessment: parameters which are used for doing Benchmarking and Best Practices study in relevant
countries
ii.
Self Assessment: provides analysis of the entire flow pertaining to the delivery of the Government Service
iii.
Comparative Assessment (Benchmarking): provides you the Comparative Analysis of the Government Service Delivery
System with other relevant countries.
iv.
Design Principles for BPR: list the design principles which are essential for BPR
v.
Data Requirements for BPR: list of data required by one department from others
vi.
List of Web S
ervices: that can be extracted after the incorporation of the D
esign C
onsiderations in G
overnment Service
delivery process and identifications of the potential consumers of such W
eb Services
Nepal GEA
Design Principles Report
Page 12 of 149
BPR Report
1.
1.1.
1. Inland
Inland
Inland
Inland Revenue Department (IRD)
Revenue Department (IRD)
Revenue Department (IRD)
Revenue Department (IRD)
In the Current State Assessment, the Government Services of IRD that are related to Tax Administration (such as issue of PAN to a
person or an Entity, facilitating filing of Income Tax by Taxpayers, registration for VAT, facilitating filing VAT Returns and facilitating
filing of TDS Declarations) have been assessed. In this Section, these Services have been grouped into 2 broad categories, that is,
registration of taxpayers (issue of PAN and registration for VAT) and facilitating filing of Taxes (Income Tax, VAT and TDS), and have
been thereafter assessed internally as w
ell as benchmarked externally (with similar Services being delivered in India and U
nited
Kingdom) using a certain pre-defined parameters. The design considerations have thereafter been derived and are listed in Sub-
section 1.1.4 and 1.2.4
1.1
1.11.1
1.1
Registration of Taxpayers (issue of PAN and registration for VAT)
Registration of Taxpayers (issue of PAN and registration for VAT)
Registration of Taxpayers (issue of PAN and registration for VAT)
Registration of Taxpayers (issue of PAN and registration for VAT)
1.1.1
1.1.1
1.1.1
1.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this particular Service:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does one apply for registration as a Taxpayer
4. How is applicants’ data processed and stored
5. Is there any data that is procured from other Departments before registration
6. What Instrument is issued after registration
7. Data of registered Taxpayers is shared with which other Departments / Agencies
1 111.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Currently, the registration for VAT cannot be done online (unlike application for PAN)
• The navigation-plan for the E-PAN M
odules (especially from Applicants‟ perspective) needs to be substantially enhanced.
Also, it is extremely difficult for Foreigners, who are liable to pay taxes in Nepal and want to apply for a PAN, to complete
Nepal GEA
Design Principles Report
Page 13 of 149
BPR Report
the Taxpayer Registration Form
on their own as in spite of providing the same inform
ation in English, the Applicants have to
provide the same in Nepali as well.
• IRD has not yet incorporated suitable Security Features into E-PAN M
odules to ensure legality & sanctity of the data being
received, processed and stored digitally
• Unlike Personal E-PAN, the Entities are not provided with the option to directly upload their Supporting Documents while
applying for PAN. Subsequently, IRD is retaining and storing the H
ardcopies of a substantial number of documents as
received from such applicants.
• Currently there are no electronic interfaces between IRD and other Departments / Agencies to cross-verify various data. For
example, while issuing a PAN, IRD is not verifying citizenship data with MoHA or data of foreign nationals with MoFA.
1 111.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency
responsible for the service
IRD
Income Tax Department
HM Revenue & Customs
2
Service being delivered manually
or via Computers
Partially Computerized
Partially Computerized
Partially Computerized
3
How does one apply for
registration as a Taxpayer
Digitally (for PAN) and Manually
(for VAT)
Manually
Manually
4
How is applicants’ data
processed and stored
Digitally + Manually
Digitally + Manually
Digitally
5
Is there any data that is procured
from other Departments before
registration
None
None
Citizenship Data from Home Office
and data pertaining to foreigners
from Foreign Office
Nepal GEA
Design Principles Report
Page 14 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
6
What Instrument is issued after
registration
Perm
anent Account Number
(PAN) or VAT Registration No.
Perm
anent Account Number
(PAN) or VAT Registration No.
Unique Taxpayer Reference (UTR)
or VAT Registration No.
7
Data of registered Taxpayers is
shared with which other
Departments / Agencies
None
None
All Ministries / Departments as
required
Even though Nepal has a better system for registration of Taxpayers as compared to India, UK has ensured that seamless interfaces
are m
aintained w
ith other Ministries / Departments for cross-verification of the data as received from prospective Taxpayers (and
subsequently for sharing data of newly-registered Taxpayers as necessary).
1.1.4
1.1.4
1.1.4
1.1.4 Design Principle
Design Principle
Design Principle
Design Principles sss for BPR
for BPR
for BPR
for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. Facility to apply online for VAT registration can be provided. IRD would
digitally capture and store the Biometric Data of Applicants at the time of
processing their request for PAN / VAT registration
• IRD would have to allocate suitable funds for
enhancement of E-PAN Modules and for designing
system for online registration of VAT
• Digital S
ignatures have to be implemented to ensure the
legality and sanctity of computerized process
• Suitable Government Order has to be issued for ensuring
legality of and adherence to online flow for registration of
Taxpayers by IRD (PAN and VAT)
• Suitable training need to be given across various IROs for
ensuring effective usage of computerized systems
B. The overall Navigation-Plan of the IRD W
eb Portal would be improved with
suitable “How To” manuals, FAQs and Multi-lingual Versions
C. Digital Signatures would be provided to relevant Users of the
Computerized System (including Officers at IROs)
D. Entities applying for PAN should be provided with the option to directly
upload their Supporting Documents
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
E. IRD would start using “Smart” Form
s while registering Taxpayers wherein
Nepali Citizens could just provide their Citizenship No. and their other
data-items could be automatically extracted from the Citizen Database of
MoHA
F. Applicants would be provided the facility to track status of their request for
PAN / VAT Registration or their Tax Returns via website or their Mobile
Phones
G. IRD would make Digitally-signed Copies of PAN / VAT Registration
Certificates available online (with controlled access)
1.1.5
1.1.5
1.1.5
1.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
Data Required
Data Required
Data Required
Data Required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for PAN / VAT
Registration:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
MoHA (from Citizenship Data)
Citizenship No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
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o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
Election Commission (from Voters Data)
Voter Registration No. of Applicant
MoFA (from Passport Holders Data)
Passport No. of Applicant
1 111.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Apply for PAN in English
Prospective Taxpayers IRD (via E-PAN
Modules)
Various Details of the
Applicant
Unique PAN
B. Apply for VAT Registration No,
Prospective Taxpayers IRD (via E-VAT
Module)
Various Details of the
Applicant
VAT Registration No.
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Page 17 of 149
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1.2
1.21.2
1.2
Facilitating filing of Taxes (Income Tax, VAT and TDS)
Facilitating filing of Taxes (Income Tax, VAT and TDS)
Facilitating filing of Taxes (Income Tax, VAT and TDS)
Facilitating filing of Taxes (Income Tax, VAT and TDS)
1.2.1
1.2.1
1.2.1
1.2.1 Parameters
Parameters
Parameters
Parameters for Assessment
for Assessment
for Assessment
for Assessment
Following parameters have been utilized for assessment of this particular Service:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does one calculate his / her Income Tax / VAT Liabilities
4. Can IT / VAT / TDS Returns be filed online
5. Can the Taxpayers electronically send the documents that have to submitted with Returns
6. How is Returns’ data processed and stored
7. Is there any data that is procured from other Departments before Returns are accepted
8. Can Taxpayers electronically pay their dues
9. Data of Taxpayers’ R
eturns is shared with which other Departments / Agencies
1 111. ...2 222.2 .2.2.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Even though R
eturns for VAT and TDS can be electronically filed, facility for e-filing of Income Tax has not yet been
provided to all categories of Taxpayers
• At present, m
ultiple Form
s and Annex have been prescribed by IRD for filing Returns and this results in the entire process
of filing of Taxes becoming tedious and complex for all concerned
• IRD has not yet incorporated suitable Security Features into E-Returns Module to ensure legality & sanctity of the IT / VAT /
TDS Returns being received, processed and stored digitally
• IRD has not yet planned for a secure & expandable data storage facility (with suitable DR plan) for the Tax Returns data
that would generated year on year and would be quite substantial as well as highly-confidential
• The taxpayers have not yet been provided with the facility to directly upload their Supporting Documents while filing
Returns. Subsequently, IRD has to digitalize a substantial number of documents as received with IT / VAT / TDS Returns
• IRD has not yet provided e-Payment Gateway to the Taxpayers to pay their dues
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• Currently there are no electronic interfaces between IRD and other Departments / Agencies to cross-verify the Returns data
as provided by the Taxpayers.
1 111. ...2 222.3 .3.3.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the service IRD
Income Tax Department (for
IT and TDS) and State Excise
Departments (for VAT)
HM Revenue & Customs
2
Service being delivered manually or via
Computers
Partially Computerized
Partially Computerized
Computerized
3
How does one calculate Income Tax / VAT
Liabilities
Manually
Manually
Manually or Digitally (via
HMRC website)
4
Can IT / VAT / TDS Returns be filed online
Only VAT and TDS Returns
Only IT Returns
Yes
5
Can the Taxpayers electronically send the
documents that have to submitted with Returns
No
No
No
6
How is Returns’ data processed and stored
Digitally
Digitally
Digitally
7
Is there any data that is procured from other
Departments before Returns are accepted
None
None
All Ministries / Departments
as required
8
Can Taxpayers electronically pay their dues
No
No
Yes
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Page 19 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
9
Returns Data is shared with which other
Departments / Agencies
None
None
All Ministries / Departments
as required
UK has provided all its Taxpayers with the facility to electronically file their Returns and also to calculate their Tax Liabilities online
during the same process. Furtherm
ore, it has ensured that seamless interfaces are maintained with other Ministries / Departments for
cross-verification of the data as received from Taxpayers while they file Returns and subsequently for sharing of Returns’ data.
1 111. ...2.4
2.42.4
2.4 Design Principle
Design Principle
Design Principle
Design Principles for BPR
s for BPR
s for BPR
s for BPR
Design Principles
Design Principles
Design Principles
Design Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. Facility to register online and for e-Filing of Tax Returns would be provided to
all Taxpayers (including VAT)
• IRD would have to allocate suitable funds for
enhancement of E-Returns Modules and for creating
suitable Data repository
• Digital S
ignatures have to be implemented to ensure
the legality and sanctity of computerized process
• Suitable Government Order has to be issued for
ensuring legality of and adherence to online flow for
filing of taxes
• Suitable training need to be given across various IROs
for ensuring effective usage of computerized systems
• It would become easier and much more convenient for
the Taxpayers to pay their dues to the Government
B. IRD would start using “Smart” Form
s for filing of returns by the Taxpayers
wherein the static / perm
anent data-items of the Taxpayers (such as their
name, address, etc.) would be automatically extracted from the previous
Returns and they would only have to provide the transactional data (such as
turnover for the year, etc.)
C. Secure & Expandable Data Storage Facility (with suitable DR Plan) should
be implemented at the earliest
D. Facility to upload Supporting Documents (such as Balance Sheets, Account
Statements, Salary Slips, etc.) would be provided to Taxpayers while filing
their Returns online
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Page 20 of 149
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Design Principles
Design Principles
Design Principles
Design Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
E. Digital Signatures should be utilized to ensure legality & sanctity of Returns’
data as received from the Taxpayers
F. IRD would explore the possibility of providing e-Payment Gateway for the
Taxpayers to electronically pay their tax-dues
G. IRD would create and prescribe a single, consolidated Form
(applicable to all
Taxpayers) for filing Tax Returns
1 111. ...2.5
2.52.5
2.5 D DDData Requirement
ata Requirement
ata Requirement
ata Requirements for BPR
s for BPR
s for BPR
s for BPR
No Data Requirement.
1 111. ...2 222.6 .6.6.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Calculate Tax Liability online
Registered Taxpayers
IRD (via E-Returns
Modules)
Various Details of the
Taxpayer
Tax Liability for the year
B. e-Filing of Returns
Registered Taxpayers
IRD (via E-Returns
Modules)
Various Details of the
Taxpayer
Acknowledgement Receipt
C. e-Payment Facility for paying Tax Dues
Registered Taxpayers
IRD (via E-Returns
Modules)
• PAN No. or VAT
Registration No.
• Financial Y
ear
Payment Receipt Slip
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2.
2.2.
2. Department of Transport Management (DoTM)
Department of Transport Management (DoTM)
Department of Transport Management (DoTM)
Department of Transport Management (DoTM)
In the Current State Assessment, 2 Service Categories from DoTM were covered, namely:
•
Vehicle related services
o Registration of new vehicles
o Transfer of ownership of a vehicle
o Renewal of a Vehicle’s Registration
o Issue of Route Perm
its to Commercial V
ehicles
•
Driving License related services
o Issue of a new Driving License
o Duplication of an existing License
o Renewal of an existing License
o Addition of a new Category to an existing License
o Nepalikaran of a License
These Services have been assessed internally as w
ell as externally (with similar Services being delivered in India by Transport
Department - Delhi and USA by Oregon Department of Transport ) using a certain pre-defined parameters and thereafter the design
considerations (as listed in Sub-sections 2.1.4 & 2.2.4) have been derived.
2.1
2.12.1
2.1
Vehicle Related Services
Vehicle Related Services
Vehicle Related Services
Vehicle Related Services
2.1.1
2.1.1
2.1.1
2.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does a Citizen apply
4. How is Citizen Data stored (manually or digitally)
5. How much time is taken to process an Application
Nepal GEA
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Page 22 of 149
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6. What type of Document is issued after the Complete Processing of an Application Form
7. Validity period of Vehicle Registration
8. How Long is Route Perm
it Valid
9. Is any Fee charged by DoTM for this particular service
2.1.2
2.1.2
2.1.2
2.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• No systems / interfaces exist for DoTM to countercheck the value of the vehicle with the Customs and there have been
instances where Dealers have undervalued the Vehicles while paying the Import Duty
• VRS does not have any interface for the Dealers or the Citizens to submit their Form
s online
• VRS does not have any interface for the Buyers / Citizens to submit their Form
s online
• Out of 13 DoTM Offices, only 4 are using the VRS
• In some cases it is possible that Applications which are received can be reprioritized / rescheduled as desired
• DoTM is currently not generating any Reports for other Ministries / Agencies (like Nepal P
olice, Traffic Police, Dept. of Road
etc) regarding the Vehicles registered with it
2 222.1.
.1.
.1.
.1.3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
USA
USA
USA
USA - --- Oregon
Oregon
Oregon
Oregon
A.
Department / Agency responsible for the service
DoTM
Transport Department -
Delhi
Oregon Department of Transport
B.
Service being delivered manually or via
Computers
Partially Computerized
Partially Computerized
Partially Computerized
C.
How does a Citizen apply
By Visiting Zonal Office
By Visiting Zonal Office
Online
Nepal GEA
Design Principles Report
Page 23 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
USA
USA
USA
USA - --- Oregon
Oregon
Oregon
Oregon
D.
How is Citizen Data stored (manually or digitally)
Manually & Online
Manually & Online
Online
E.
How much time is taken to process an Application 1-2 days
1 month
5-10 days
F.
What type of Document is issued after the
Complete Processing of an Application Form
Blue Book
Vehicle Registration Card
Vehicle Registration Card
G.
Validity period of Vehicle Registration
1 year
15 years
1 year
H.
How Long is Route Perm
it Valid
Varies
Varies
Varies
I.
Is any Fee charged by DoTM for this particular
service
Varies
Varies
Varies
In USA citizen apply for vehicle registration with social security number, same can also be done in Nepal using Citizenship Number.
Transport Department of India and USA issues Vehicle Registration card (smart card), whereas DoTM
1 111 issues Blue book which can
be easily torn and manipulated.
In USA and India pollution check is outsourced to third party, which works as per the guidelines given by transport department and
infrastructure includes machineries from transport department.
1 D
oT
M w
ill
issu
e V
eh
icle
Re
gis
tra
tio
n C
ard
(S
ma
rt c
ard
) in
fu
ture
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Page 24 of 149
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2 222.1.
.1.
.1.
.1.4 444 Design Principles
Design Principles
Design Principles
Design Principles for BPR
for BPR
for BPR
for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. DoTM can consider to have an interconnectivity with Dept. of Custom to cross check
the Actual Price of the Vehicle
•
DoTM’s VRS can provide suitable functionalities like
o
Online Vehicle Registration with feature to
upload supporting documents
o
Capturing owner biometrics
o
Secure login facility to registered dealers
•
Suitable MoUs need to be signed between
o
Department of Customs and DoTM, for
interconnection between both departments
and setting up the counter a custom border
office.
o
Postal Department and DoTM for the use of
Tele-Centers as service delivery channel
o
DoTM and NGO for doing the pollution check
•
Suitable training needs to be given to DoTM
Personnel which includes
o
Sending suitable automated alerts
B. DoTM would start using “Smart” Form
s for receiving requests for vehicle registration
wherein Nepali Citizens could just provide their Citizenship No. and their other data-
items could be automatically extracted from the Citizen Database of MoHA
C. DoTM would undertake Country-wide rollout of VRS and enable the citizens to
apply online for Vehicle Registration and Route Perm
its
D. DoTM would make Digitally-signed Copies of Vehicle Registrations available online
(with controlled access)
E. DoTM would digitally capture and store the Biometric Data of Vehicle Owners at the
time of processing their Applications
F. DoTM can send Automated Alerts to Citizen regarding Application status
G. DoTM would provide Secure Online Accounts (on-demand) for Vehicle Dealers to
apply directly for bulk-registration of imported vehicles
H. DoTM can setup counter at the Nepal border’s custom office to do vehicle
Nepal GEA
Design Principles Report
Page 25 of 149
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
registration
I. DoTM can provide SMS service to Traffic Police so that they can cross-check the
validity of Vehicle Registration
J. DoTM would explore the possibility of providing e-Payment Gateway for the
Applicants to electronically pay their Fee for vehicle registration, route perm
its and
other such services
K. DoTM would explore the possibility of outsourcing the Pollution Check operations to
suitable Vendors such as Service Stations, Petrol Stations, etc. who could be
selected via competitive bidding and can be given annual contracts
L. DoTM can enforce control mechanism on number of vehicles in Kathmandu Valley
�
Congestion Tax could be levied on vehicles coming to Kathmandu
�
Can explore an option of using Even – Odd Methodology2 222 for Kathmandu
vehicles
�
Can consider an option to remove 15 years old vehicles from Kathmandu
2 E
ve
n n
um
be
r v
eh
icle
s co
mm
uta
tin
g o
n e
ve
n d
ay
s a
nd
od
d n
um
be
r ve
hic
les
on
od
d d
ay
s
Nepal GEA
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Page 26 of 149
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2 222.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data
Data
Data
Data Required
Required
Required
Required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for Vehicle
Registration
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Applicant
IRD (from Taxpayers Data)
PAN No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
Election Commission (from Voters Data)
Voter Registration No. of Applicant
MoFA (from Passport Holders Data)
Passport No. of Applicant
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Page 27 of 149
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2.1
2.12.1
2.1. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application for Vehicle
Registration
• Citizen
• DoTM
• Importer’s Name
• Address of Importer
(Perm
anent and Temporary)
• Father / Husband Name
• Proposed Registration No.
• Vehicle Type
• Manufacturing Company
• Model
• Year of Manufacture
• No. of Cylinders
• Horse Power
• Chassis No.
• Engine No.
• Vehicle Color
• No. of Passengers
• Fuel Type (Petrol / Diesel)
• Has Radio (Yes / No)
• Usage Type (Private /
Commercial)
• Customs Duty Receipt No.
• Entry Registration Inform
ation
(Name of Police Officer, date of
• Registration Number
• Meeting Schedule at
DoTM Zonal Office
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Design Principles Report
Page 28 of 149
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Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
issue, Entry Letter No.)
• Import Perm
ission Receipt No.
B.
Online Status of Vehicle
Registration (through e-M
ail &
SMS)
• Citizen
• DoTM
• Registration Number OR
OR
OR
OR
Citizenship number
• Registration Status
C.
Apply for Vehicle Registration
smart card (through e-M
ail &
SMS)
• Citizen
• DoTM
• Citizenship Number
• Vehicle Number
• Digitized Certificate
• Meeting Schedule at
DoTM Zonal Office
D.
Online Application for Route
Perm
it
• DoTM
• Nepal Police
• Traffic Police
• DoTM
• Vehicle Owner Citizenship
Number
• Vehicle Number
• Vehicle Type
• Perm
it Period Category
Selection
• Registration Number
• Date to visit DoTM office
E.
Status of Route Perm
it (through
e-M
ail & SMS)
• Citizen
• DoTM
• Nepal Police
• Traffic Police
• DoTM
• Vehicle Owner Citizenship
Number OR
OR
OR
OR Registration
Number
• Vehicle Number
• Vehicle Type
• Perm
it Number
• Registration Number
• Perm
it Issue Date
• Perm
it Expiry Date
• Perm
it Route Details
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2.2
2.22.2
2.2
Driving License Related Services
Driving License Related Services
Driving License Related Services
Driving License Related Services
2.2.1
2.2.1
2.2.1
2.2.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does a Citizen apply
4. How is Citizen Data stored (manually or digitally)
5. How much time is taken to process an Application
6. What type of Document is issued after the Complete Processing of an Application Form
7. Validity period of DL
8. What is the minimum age of getting DL
9. How many Categories are available in DL?
10. Is any Fee charged by DoTM for this particular service
2.2.2
2.2.2
2.2.2
2.2.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Currently, the Applicants do not have the option to submit their Form
s online in spite of DLRS being a web-based
application that can facilitate the same
• Only Bhagmati Zonal Office is using DLRS and remaining 12 Zonal O
ffices are still issuing Driving Licenses manually. Also
DLRS is currently not configured to capture the Biometric data of the citizens while issuing Driving Licenses to them
• In some cases it is possible that Applications which are received can be reprioritized / rescheduled as desired
• Citizens face problem while applying for traffic police recommendation when they misplace driving license
• Issue of driving license process generally takes 2-3 days which can be completed in 1 day. Time lines are not followed
strictly it depends on no. of registrations per day
• DoTM is currently not generating any Reports for other Ministries / Agencies (like Nepal P
olice, Traffic Police, Dept. of Road
etc) regarding the Vehicles registered with it
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2.2
2.22.2
2.2. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
USA
USA
USA
USA - --- Oregon
Oregon
Oregon
Oregon
A.
Department / Agency responsible for the service
DoTM
Transport Department -
Delhi
Oregon Department of Transport
B.
Service being delivered manually or via
Computers
Partially Computerized
Partially Computerized
Partially Computerized
C.
How does a Citizen apply
By Visiting Zonal Office
By Visiting Zonal Office
Apply Online and then visit
DoTM Zonal Office
D.
How is Citizen Data stored (manually or digitally)
Manually & Online
Manually & Online
Manual & Online
E.
How much time is taken to process an Application 2-3 days
More than 90 days
1 day
F.
What type of Document is issued after the
Complete Processing of an Application Form
Driving License
Driving License
Driving License
G.
Validity period of DL
5 years
20 years
8 years
H.
What is the minimum age of getting DL
18 years
18 years
16 years
I.
How many Categories are available in DL?
6
9
3
Nepal GEA
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Page 31 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
USA
USA
USA
USA - --- Oregon
Oregon
Oregon
Oregon
J.
Is any Fee charged by DoTM for this particular
service
Varies
Varies
Varies
In USA citizen apply for driving license with social security number, same can also be done in Nepal using Citizenship Number.
Transport Department of India and USA issues Driving License Card (smart card), whereas DoTM
3 333 issues Driving License card which
can be easily torn and manipulated.
2.2
2.22.2
2.2. ...4 444 Design Principles
Design Principles
Design Principles
Design Principles for BPR
for BPR
for BPR
for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. DoTM would start issuing Learner’s License for Trainee Drivers (valid for 3 to 6
months) and it would be mandatory to have this License before an individual starts
learning driving or seeks admission in a Driving School
•
DoTM’s DLRS can provide suitable functionality to
do Online Registration for DL with facility to upload
supporting documents and provide digital DL
•
Suitable MoUs need to be signed between
o
Postal Department and DoTM for the use of
Tele-Centers as service delivery channel
•
Suitable training needs to be given to DoTM
Personnel which includes
o
Sending suitable automated alerts
•
Suitable Government Order has to be issued for
ensuring the legality of the guidelines issued by
B. DoTM would start using “Smart” Form
s for receiving requests for vehicle registration /
driving license wherein Nepali Citizens could just provide their Citizenship No. and
their other data-items could be automatically extracted from the Citizen Database of
MoHA
C. DoTM can provide SMS service to Traffic Police so that they can cross-check the
validity of DL
3 D
oT
M w
ill
issu
e D
rivin
g L
ice
nse
Ca
rd (
Sm
art
ca
rd)
in f
utu
re
Nepal GEA
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Page 32 of 149
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
D. DoTM would undertake Country-wide rollout of DLRS and enable the citizens to
apply online for Driving License
DoTM to Traffic Police for issuing Traffic Police
Recommendation Letter
E. DoTM would make Digitally-signed Copies of Driving Licenses available online (with
controlled access)
F. DoTM can send Automated Alerts to Citizen regarding Application status
G. DoTM would digitally capture and store the Biometric Data of Driving License
Holders at the time of processing their Applications
H. DoTM can send Automated Alerts to Citizen regarding License Renewal Date
I.. DoTM can consider to provide Guidelines to Traffic Police for issuing Traffic Police
Recommendation Letter
J. DoTM would explore the possibility of providing e-Payment Gateway for the
Applicants to electronically pay their Fee for vehicle registration, driving license, route
perm
its and other such services
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2.2
2.22.2
2.2. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data
Data
Data
Data Require
Require
Require
Required ddd
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for Driving
License
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Applicant
IRD (from Taxpayers Data)
PAN No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
Election Commission (from Voters Data)
Voter Registration No. of Applicant
MoFA (from Passport Holders Data)
Passport No. of Applicant
2.2
2.22.2
2.2. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
No new W
eb Service would arise from the Design Principles as mentioned above.
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3.
3.3.
3. Supreme Court of Nepal
Supreme Court of Nepal
Supreme Court of Nepal
Supreme Court of Nepal
In the Current State Assessment, one Service from the Supreme Court was covered, namely – creation and communication of Daily
Cause List. This particular Service has been assessed internally as well as has been benchmarked externally (with similar Service
being delivered in India and in United Kingdom) using a certain pre-defined parameters. The design considerations have thereafter
been derived and are listed in Sub-section 3.1.4.
3.1
3.13.1
3.1
C CCCreation and communication of Daily Cause List
reation and communication of Daily Cause List
reation and communication of Daily Cause List
reation and communication of Daily Cause List
3.1.1
3.1.1
3.1.1
3.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of SC as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How is Cause List prepared
4. What measures are in place to ensure sanctity & security of Cause Lists
5. How is the Cause List communicated
6. Can the Litigant request for inclusion / exclusion of a Case in a Cause List
3 333.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• CMS is currently being used in less than half of the Courts in Nepal, which implies that the Daily Cause Lists in m
ajority of
Courts is still being complied and promulgated manually.
• Courts have to look at incorporating suitable Security Features into CMS (such as Digital Signatures) to ensure sanctity &
legality of the data being stored and accessed
• Currently the Lawyers do not have a full-fledged access to CMS and the facility for online registration of cases and lodging
of various Requests is being considered
• As the data that would generated from C
MS year on year would be quite substantial and also as it would be highly-
confidential, it is important to address the issue of Secure Data Storage
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• Screening of citizens who come to Supreme Court to attend a particular Hearing is currently being done m
anually and the
idea of having the Staff at Gate connected to the CMS in real-time can be explored
3 333.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the
service
Ministry of Law - SC
Ministry of Law &
Justice
Her Majesty's Courts Service
2
Service being delivered manually or via
Computers
Partially computerized
Partially computerized
Computerized
3
How is Cause List prepared
Digitally + Manually
Digitally + Manually
Digitally
4
What measures are in place to ensure
sanctity & security of Cause Lists
None
None
Digital Signatures have been issued
to all concerned with preparation and
communication of the Cause Lists
(e.g. Bench Officers, Judges, etc.)
5
How is the Cause List communicated
Digitally (via W
ebsite for courts
having CMS) + Manually (via
List displayed at non-
automated Courts)
Digitally + Manually
Digitally
6
Can the Litigant request for inclusion /
exclusion of a Case in a Cause List
No
No
No
In U
K, the C
ause Lists for all the C
ourts are prepared digitally (unlike N
epal and India w
here a large number of Courts are not
computerized) and digital signatures have already been provided to all Officials involved in the exercise. Furtherm
ore, barring the few
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Courts which are computerized, the Daily Cause Lists in m
ajority of Courts in Nepal and India are also communicated m
anually to all
concerned and subsequently the details of proceedings / hearings are also manually updated.
3.1.4
3.1.4
3.1.4
3.1.4 Design Principle
Design Principle
Design Principle
Design Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. Court Management System (CMS) would be implemented in all District
and Appeal Courts which are not yet computerized and also a
consolidated Court Cases Database would be created at National-level
(with inputs flowing in from Courts across the Country)
• Ministry of Law would have to allocate suitable funds for
Country-wide rollout of CMS
• Post-CMS, it would become easier to prepare and manage
Daily Cause Lists at various Courts
• The legality and sanctity of computerized Cause List would
be ensured if Digital Signatures are implemented
• Suitable Government Order has to be issued for ensuring
the legality of and adherence to the online flow for preparing
Cause List
• Suitable training need to be given across various courts for
ensuring effective usage of CMS
B. Litigants / citizens would be provided with the facility to check when a
particular Case is due (and under which court / bench) via SMS
C. Digital Signatures would be issued to all relevant Users (such as
Section Clerks, Bench Officers and Judges / Justices) of CMS
3.1.5
3.1.5
3.1.5
3.1.5 Data Requirements for
Data Requirements for
Data Requirements for
Data Requirements for BPR
BPR
BPR
BPR
No Data Requirement.
3 333.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
No new W
eb Service would arise from the Design Considerations as mentioned above but subsequent to Country-wide rollout of
CMS, it would be possible to have online access to Daily Cause Lists of all Courts in Nepal and also citizens across the Country
would be able to check the status of a particular hearing via their Mobile Phones.
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4.
4.4.
4. Municipalities
Municipalities
Municipalities
Municipalities
In the C
urrent State Assessment, one Service from the Supreme C
ourt w
as covered, namely – Birth R
egistration. This particular
Service has been assessed internally as well as has been benchmarked externally (with similar Service being delivered in India at
Kalyan-Dombivalli Municipal Corporation and in United Kingdom by the General Register Office) using a certain pre-defined
parameters. The design considerations have thereafter been derived and are listed in Sub-section 4.1.4.
4.1
4.14.1
4.1
Birth Registration
Birth Registration
Birth Registration
Birth Registration
4.1.1
4.1.1
4.1.1
4.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of KMC as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How and where does one apply for Birth Registration
4. How is Applicant’s data stored (manually or digitally)
5. How much time is taken to process an Application and register a birth
6. Is there any data that is procured from other Departments before registering a birth
7. What type of Document / Instrument is issued after registration of birth
4 444.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Citizens have not yet been provided with the facility to submit their Applications for Birth Registration via Internet and at
present none of the W
ards are connected with Kathmandu M
unicipality or with each other via a suitable Network The ICT
Infrastructure and IT-trained M
anpower that exists with Kathmandu M
unicipality is currently not being used for delivery of
other Citizen Services except for Vital C
ertificates.
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• A software application is being developed by M
inistry of Local Development for consolidation of Vital Registration data from
across the Country and it is essential to ensure that this envisaged system has suitable interfaces with the Applications
used at Municipalities / Sub-M
etropolitan Cities / VDCs.
• As the databases of larger Municipalities would be quite different in context & content from Sub-M
etropolitan Cities / VDCs,
it is essential that data management protocols be defined centrally and promulgated thereafter across the Country
• Different Municipalities / Sub-M
etropolitan Cities / VDCs are either already using or are planning to use different Software
for automating their Vital Registration Portfolio w
hich should be avoided and a standardized application should be used
across the Country for Vital R
egistrations.
• Currently there are no electronic interfaces between M
unicipalities / Sub-M
etropolitan Cities / VDCs and other Departments
/ Agencies of the G
overnment. For instance, there is no provision for a M
unicipality to digitally verify the authenticity of a
citizenship certificate with the CDO or to check the Land Owner Details from DoLRM
4 444.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Ben
Comparative Assessment (Ben
Comparative Assessment (Ben
Comparative Assessment (Benchmarking)
chmarking)
chmarking)
chmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
(KMC)
(KMC)
(KMC)
(KMC)
India
India
India
India
(Kalyan
(Kalyan
(Kalyan
(Kalyan- ---Dombivalli MC)
Dombivalli MC)
Dombivalli MC)
Dombivalli MC)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the
service
Individual Municipalities /
VDCs
Municipal Corporation (for
areas under its jurisdiction)
General Register Office
2
Service being delivered manually or via
Computers
Partially Computerized
Computerized
Partially Computerized
3
How and where does one apply for Birth
Registration
Manually at Municipality /
Ward Offices
Online (via KDMC Portal) +
Manually at Municipality Office
Manually at Hospitals (at the
time of birth itself) and District
Register Offices
4
How is Applicant’s data stored (manually or
digitally)
Partially Digital (hard-copies of
some Documents are stored)
Partially Digital (hard-copies of
some Documents are stored)
Digitally
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
(KMC)
(KMC)
(KMC)
(KMC)
India
India
India
India
(Kalyan
(Kalyan
(Kalyan
(Kalyan- ---Dombivalli MC)
Dombivalli MC)
Dombivalli MC)
Dombivalli MC)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
5
How much time is taken to process an
Application and register a birth
20-30 minutes (if all
documents are in order)
20-30 minutes (if all
documents are in order)
20-30 minutes (if all
documents are in order)
6
Is there any data that is procured from other
Departments before registering a birth
None
None
Hospital records and
Citizenship data (from Home
Office)
7
What type of Document / Instrument is issued
after registration of birth
Birth Certificate
Birth Certificate (digitally
signed)
Birth Certificate (digitally
signed)
At Kalyan-Dombivalli M
C in India, the citizens have been provided with the facility to apply online for birth registration (via the KDMC
Portal) and a digitally-signed Birth C
ertificate is issued after the successful processing of an application. On the other hand, the
General Register Office is singularly responsible for registering birth across the U
K and it has its O
ffices in all Districts for this
purpose (unlike India and Nepal where individual Local Government Entities are responsible for the same and this often results in
fragmented and distributed citizen data). Furtherm
ore, each Application in UK is counterchecked with Hospital Records and
citizenship data from the Home Office to ensure authenticity of each registration.
4.1.4
4.1.4
4.1.4
4.1.4 Design Principle
Design Principle
Design Principle
Design Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad
Broad
Broad
Broad Implications
Implications
Implications
Implications
A. MoLD would enforce the Country-wide rollout of a standard, web-based
application for computerizing the Vital Registration Services and enable
the citizens to apply online for Birth Registration, Death Registration,
Marriage Certificates, etc
• Ministry of Local D
evelopment would have to allocate
suitable funds for Country-wide rollout of standard software
for Vital Registrations
• The legality and sanctity of computerized process would be
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Principles
Principles
Principles
Principles
Broad
Broad
Broad
Broad Implications
Implications
Implications
Implications
B. MoLD would enforce the standards for capture, norm
alization and
secure storage of all data related to Vital Registration from across the
Country
ensured if Digital S
ignatures are implemented
• Suitable Government Order has to be issued for ensuring
legality of and adherence to online flow for birth registration
• Suitable training need to be given across various
Municipalities / VDCs for ensuring effective usage of
computerized systems
• Suitable MoU have to be signed with MoHA and DoLRM for
cross-verification of data as necessary (e.g. verification of
citizenship data of child’s parents from a particular CDO)
C. MoLD would digitally capture and store the Biometric Data of Applicants
at the time of processing their request for Vital Certificates
D. MoLD would start using “Smart” Form
s for receiving requests for Vital
Certificates wherein Nepali Citizens could just provide their Citizenship
No. and their other data-items could be automatically extracted from the
Citizen Database of MoHA and Land Records Database of DoLRM
E. MoLD would provide the Applicants with the facility to upload their
Supporting Documents while applying for Vital Certificates
F. Applicants would be provided the facility to track status of their request
for a Vital Certificate via website or their Mobile Phones
G. Digital Signatures would be issued to all relevant Users of the
computerized system for Vital Registration services
H. MoLD would make Digitally-signed Copies of Vital Registration
Certificates available online (with controlled access)
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4.1.5
4.1.5
4.1.5
4.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali Parents for Birth
Registration of their children:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Father & Mother
DoTM (from Driving License Data)
Driving License No. of Father & Mother
IRD (from Taxpayers Data)
PAN No. of Father & Mother
Election Commission (from Voters Data)
Voter Registration No. of Father &
Mother
MoFA (from Passport Holders Data)
Passport No. of Father & M
other
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4 444.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Apply for Birth Registration
Citizens
Municipality / VDC
Name of the Form
Birth Registration Form
B.
Know status of application for
Birth registration (via website or
via SMS)
Applicants
Municipality / VDC
Registration No. OR
Citizenship No. of one
of the parent
Current status (application
under evaluation / application
accepted / application rejected)
C.
Verify citizenship data of child’s
parents
Municipality / VDC
MoHA
Parent’s Name OR
Citizenship No.
• Name of Citizen
• Citizenship No.
• Address, etc.
D.
Verify domicile / property-
ownership data of child’s parents
Municipality / VDC
DoLRM
Parent’s Name OR
Citizenship No.
• Name of Citizen
• Citizenship No.
• Property ownership details
E.
Get child’s Birth Details / see
Digital Copy of Birth Certificate
• Relevant Govt.
Agency
• Anyone authorized
by the child’s
parents
Municipality / VDC
Child’s name OR
Citizen No. of child’s
parents OR Unique
Birth Certificate No.
Digital Copy of the Birth
Certificate
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5.
5.5.
5. Nepal Police
Nepal Police
Nepal Police
Nepal Police
In the Current State Assessment, one Service from Nepal Police was covered, namely – issue of Character Certificate to the citizens.
This particular Service has been assessed internally as well as has been benchmarked externally (with similar Service being
delivered in India and in United Kingdom) using a certain pre-defined parameters. The design considerations have thereafter been
derived and are listed in Sub-section 5.1.4.
5.1
5.15.1
5.1
Issue of Character Certificate to a Citizen
Issue of Character Certificate to a Citizen
Issue of Character Certificate to a Citizen
Issue of Character Certificate to a Citizen
5.1.1
5.1.1
5.1.1
5.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of Nepal Police as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How and where does one apply for Character Certificate
4. How is Applicant’s data stored (manually or digitally)
5. How much time is taken to process an Application and issue the Certificate
6. Is there any data that is cross-verified with other Departments while issuing the Certificate
5 555.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Citizens have not yet been provided with the facility to submit their Applications for Character Certificate via Internet
• In spite of collecting the Biometric Data from the Applicants, at present there is no system in place by Nepal Police to retain
the same for utilization by self and other Ministries / Departments (such as MoHA and EC)
• Digital Copy of the Character Certificates is not available to anyone who desires to confirm
their authenticity or desires to
see it online (for example a Foreign Employer wanting to confirm
if the Hardcopy presented by a Nepali citizen has not been
tampered with) as currently the Applicant himself / herself brings a printout of the Character Verification Certificate Form
at
and same is then issued by the concerned Officer after entering the Applicant’s details manually
Nepal GEA
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• Currently there are no electronic interfaces between Nepal Police and other Departments / Agencies of the Government to
cross-verify the data as provided by citizens while applying for Character Certificate. For instance, there is no provision for
Nepal Police to digitally verify the authenticity of a citizenship certificate with the CDO or the Passport with MoFA.
5 555.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for
the service
Nepal Police
Office of Sub Divisional
Magistrate (SDM)
Association of Chief Police Officers
(ACPO)
2
Service being delivered manually or via
Computers
Partially Computerized
Manual
Partially Computerized
3
How and where does one apply for
Character Certificate
Manually at Police Offices
Manually at SDM Offices
Manually via post
4
How is Applicant’s data stored
(manually or digitally)
Partially Digital (biometric data
is not digitalized)
Manually
Digitally
5
How much time is taken to process an
Application and issue the Certificate
1-2 working-days (if all
documents are in order)
10-15 working-days (at least) 10 working-days norm
ally or 2
working-days if requested on priority-
basis
6
Is there any data that is cross-verified
with other Departments while issuing
the Certificate
None
Applicant’s details (Police)
Citizenship data (Home Office) +
Immigration data (Foreign Office) +
Applicant’s details (other Law
Enforcement Agencies)
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Even though the process of issue of Character Certificate is quickest in Nepal (as compared to India or UK), there are no appropriate
interfaces in place for cross-verification and sharing of applicants’ data between N
epal Police and other Ministries / D
epartments
(unlike U
K w
here the ACPO shares the C
itizenship data w
ith H
ome O
ffice, Immigration data w
ith Foreign O
ffice and applicant’s
various details with other Law Enforcement Agencies).
5.1.4
5.1.4
5.1.4
5.1.4 Design Principle
Design Principle
Design Principle
Design Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad
Broad
Broad
Broad Implications
Implications
Implications
Implications
A. Facility to apply online for Character Certificates would be provided to all
citizens
• Nepal Police would have to allocate suitable funds for
enabling online application of Character Certificate
• The legality and sanctity of computerized process would be
ensured if Digital S
ignatures are implemented
• Suitable Government Order has to be issued for ensuring
legality of and adherence to online flow
• Suitable training need to be given across various levels for
ensuring effective usage of computerized systems
• Suitable MoU have to be signed with MoHA, MoFA and
other Ministries / Departments for cross-verification and
sharing of citizens’ data as necessary
B. Nepal Police would digitally capture and store the Biometric Data of
Applicants at the time of processing their request for Character
Certificates
C. Nepal Police would start using “Smart” Form
s for receiving requests for
Character Certificates wherein Nepali Citizens could just provide their
Citizenship No. and their other data-items could be automatically
extracted from the Citizen Database of MoHA and Passport Database of
MoFA
D. As the Digital Copies of Citizenship Certificate and Passport could be
accessed by Nepal Police from MoHA and MoFA respectively, going
forward the Applicants should be exempted from submitting the
notarized copies of these two Instruments while applying for Character
Certificates
E. Nepal Police would provide the Applicants with the facility to upload their
Supporting Documents while applying for Character Certificates
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Principles
Principles
Principles
Principles
Broad
Broad
Broad
Broad Implications
Implications
Implications
Implications
F. Applicants would be provided the facility to track status of their request
for Character Certificates via website or their Mobile Phones
G. Digital Signatures would be issued to all relevant Users of the
computerized system for issue of Character Certificates
H. Nepal Police would make Digitally-signed Copies of Character
Certificates available online (with controlled access)
5.1.5
5.1.5
5.1.5
5.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for Character
Certificate:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
MoHA (from Citizenship Data)
Citizenship No. of Applicant
IRD (from Taxpayers Data)
PAN No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
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o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
Election Commission (from Voters Data)
Voter Registration No. of Applicant
5 555.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would
would
would
would be
bebe
be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Know status of application for
Character Certificate (via website or
via SMS)
Citizens
Nepal Police
Registration No. or
Citizenship No.
Current status (application
under evaluation / application
accepted / date of physical
verification of documents)
B. Verify citizenship data of Applicant
Nepal Police
MoHA
Applicant’s
Citizenship No.
• Name of Citizen
• Citizenship No.
• Address, etc.
C. Verify Passport-related data of
Applicant
Nepal Police
MoFA
Applicant’s
Citizenship No. or
Passport No.
• Name of Citizen
• Passport No.
• Address, etc.
D. Verify domicile / property-ownership
data of Applicant
Nepal Police
DoLRM / Municipality /
VDC
Applicant’s
Citizenship No.
• Name of Citizen
• Citizenship No.
• Property ownership
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Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
details
E. Get citizen’s details as with Police /
see Digital Copy of Character
Certificate
• Relevant Govt.
Agency
• Anyone authorized
by the citizen
Nepal Police
Applicant’s
Citizenship No. or
Unique Character
Certificate No.
Digital Copy of the Birth
Certificate + other data-items
as requested (including
Biometric data)
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6.
6.6.
6. Financial Comptroller General Office (FCGO)
Financial Comptroller General Office (FCGO)
Financial Comptroller General Office (FCGO)
Financial Comptroller General Office (FCGO)
In the Current State Assessment, one Service from the FCGO was covered, namely – Control &
Management of Public Finances. This
particular Service has been assessed internally as well as has been benchmarked externally (with similar Service being delivered in
India and United Kingdom) using a certain pre-defined parameters. The design considerations have thereafter been derived and are
listed in Sub-section 6.1.4.
6.1
6.16.1
6.1
Control & Management of Public Finances
Control & Management of Public Finances
Control & Management of Public Finances
Control & Management of Public Finances
6.1.1
6.1.1
6.1.1
6.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of FCGO as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How is budgets allocated and communicated across Government
4. How are Claims prepared and sent for release of Payments
5. How are payments credited / released
6. Are any Reports being generated
6 666.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• CGAS, which would automate one of the most essential part of the entire process of Public Finance Management, is not yet
been im
plemented at all locations.
• There is an absence of a secure & expandable Storage Facility for the Public Finance data being generated year on year
and also no DR / Backup infrastructures have been created yet for such data
• Online Payment Facility is not yet available for electronic transfer of monies from the Banks (upon receiving appropriate
confirm
ation from the Paying Office via CGAS)
• Ministry of Finance / FCGO have to immediately look at incorporating suitable Security Features (such as Digital
Signatures) to ensure sanctity & legality of data being stored and accessed during m
anagement of Public Finances across
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various levels. Also, the access to Public Finance Data has to be more strictly regulated (especially after the
implementation of the online system) and also the functionalities of the new systems should be appropriately controlled
• No online interfaces have been provided to other Ministries / Departments for generating Reports pertaining to their
completed Transactions and for checking the statuses of their Accounts.
• No online interfaces exist between CGAS and PMIS (of MoGA) for seamless management of Salary & Pension accounts
6 666.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India (Karnataka)
(Karnataka)
(Karnataka)
(Karnataka)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the
service
FCGO
Treasuries (under the
Department of Finance)
HM Treasury
2
Service being delivered manually or via
Computers
Partially Computerized
Partially Computerized
Computerized
3
How is budgets allocated and communicated
across Government
Manually
Manually
Digitally
4
How are Claims prepared and sent for release
of Payments
Digitally (where CGAS is
implemented) + Manually
Mostly manual
Digitally
5
How are payments credited / released
Manually (via Cheques)
Manually (via Cheques)
Manually (via Cheques) +
Online Transfer of monies
6
Are any Reports being generated
Yes (for Ministry of Finance
only)
Yes (for Department of
Finance only)
Yes (for various Ministries /
Departments and for citizens)
As stated in the Self-Assessment, the process of managing Public Finances in N
epal is partially computerized w
ith allocation of
budget as w
ell as preparation of Claims being done m
anually. On the other hand, UK has implemented a seamless system for
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managing funds from their allocation to their release and the same has been fully integrated with the Revenue systems (to link the
receipts). Also, various Reports pertaining to Public Finances are easily available to all via website in UK.
6.1.4
6.1.4
6.1.4
6.1.4 Design Principl
Design Principl
Design Principl
Design Principle eees for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. Ministry of Finance / FCGO would ensure that Computerized Government
Account System (CGAS) is implemented at all Paying Offices and District
Expense Control System (DECS) is implemented at all District Treasury Control
Offices across Nepal
• Ministry of Finance would have to allocate suitable
funds for Country-wide rollout of CGAS
• e-Payment Gateway has to be made available for
electronic transfer of monies (as instructed by
Paying Offices)
• Digital S
ignatures have to be implemented to
ensure the legality and sanctity of computerized
process
• Suitable Government Order has to be issued for
ensuring legality of and adherence to online flow
for management of Public Finances
• Suitable training need to be given across various
Districts for ensuring effective usage of
computerized systems
B. Ministry of Finance / FCGO would ensure a Secure Data Repository (with suitable
DR plan) is created for Public Finance data flowing in from across the Country
C. Ministry of Finance / FCGO would provide Secure logins to the Ministries / Dept.
for checking their Accounts online for generating suitable Reports
D. Digital Signatures would be issued to all relevant Users of CGAS, DECS, FMIS
and BMIS
E. Ministry of Finance / FCGO and MoGA / DoCPR would explore the possibility of
creating an interface between CGAS and PMIS for electronically managing Salary
& Pension accounts
F. Ministry of Finance / FCGO would explore the possibility of using e-Payment
Gateway for electronic transfer of monies to the Accounts of desired recipients
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6.1.5
6.1.5
6.1.5
6.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
No Data Requirement.
6 666.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Run Reports on state of Public
Finances
Citizens, Businesses
and Govt. Departments
FCGO
Various Attributes can be
selected such as Type of
Expenditure, Period,
District / Zone / Region,
Ministry / Department, etc.
Report with attributes as
selected by the User
B. Receive payments electronically
All entities that have to
be paid monies by
Government
Paying Offices
(using common e-
Payment Gateway)
• Name and Bank
Account No. of the
Entity to whom
payment is to be made
• Copy of Release Order
Crediting of Payments into
desired accounts
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7.
7.7.
7. Department of Roads
Department of Roads
Department of Roads
Department of Roads
In the C
urrent State A
ssessment, 1Services from D
oR w
as covered, namely – Tender Management for various w
orks that are
undertaken. This particular Service has been assessed internally as well as externally (with similar Service being delivered in India by
the Public W
orks Department (PWD) of Andhra Pradesh and in United Kingdom by the Highway Agency) using a certain pre-defined
parameters and thereafter the design considerations (as listed in Sub-section 7.1.4) have been derived.
7.1
7.17.1
7.1
Tender Management
Tender Management
Tender Management
Tender Management
7.1.1
7.1.1
7.1.1
7.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of DoR as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does a Contractor apply for Empanelment / Registration
4. How is Contractor data stored (manually or digitally)
5. How much time is taken to process an Application and register a Contractor
6. Is there any data that is procured from other Departments before registering Contractors
7. What type of Document / Instrument is issued after registration to the Contractors
8. How various Ministries / Departments send their W
orks-related Requirements
9. How is this Requirement Data stored
10. How much time is typically taken to fulfill these Requirements
11. How are Tenders prepared and floated / released
12. How are Bids received
13. What measures are in place to ensure security & authenticity of bids
14. Any linkage with past perform
ances of Bidders during evaluation of bids
15. Online Payment Gateway being used
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7.1.2
7.1.2
7.1.2
7.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Assuming that the envisaged Tender Management System is implemented, it would be possible for DoR to have a
transparent and efficient process in place
• As the data that would generated from the Online Tender Management System year on year would be quite substantial and
also as it would be highly-confidential, it is extremely important for the DoR to address the issue of Secure Data Storage
• DoR has look at incorporating suitable Security Features into envisaged System to ensure legality of the digital data being
exchanged and stored
• DoR has not yet provided e-Payment Facility to the Bidders
• Currently there are no interfaces available for the C
lient Departments to “directly” check the statuses of their ongoing
Contractual W
orks
• Suitable protocols have to be put in place for DoR and other Im
plementing Agencies to share the Contractors’ data and past
perform
ance details on regular basis
7 777.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India (AP)
India (AP)
India (AP)
India (AP)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the service DoR
State PWD (for State Highways) Highway Agency
2
Service being delivered manually or via
Computers
Partially computerized
Partially computerized
Computerized
3
How does a Contractor apply for Empanelment /
Registration
Online
Manually
Online
4
How is Contractor data stored (manually or
digitally)
Digitally
Partially Digital (some
Documents are manually-stored)
Digitally
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India (AP)
India (AP)
India (AP)
India (AP)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
5
How much time is taken to process an
Application and register a Contractor
2-4 weeks
2-4 weeks
1-2 weeks
6
Is there any data that is procured from other
Departments before registering Contractors
None
None
Previous Perform
ance
Histories of the W
orks
undertaken by Contractors
7
What type of Document / Instrument is issued
after registration to the Contractors
Empanelment Letter,
Hardware Dongle, Secure
Login Account
Empanelment Letter, Secure
Login Account, Digital Signature
Empanelment Letter, Secure
Login Account, Digital
Signature
8
How various Ministries / Departments send their
Works-related Requirements
Manually
Manually
Digitally (via e-M
ail / Digital
Memo)
9
How is this Requirement Data stored
Digitally (after manually
entering records)
Digitally (after manually entering
records)
Digitally
10 How much time is typically taken to fulfill these
Requirements
Depends on the W
ork
Depends on the W
ork
Depends on the W
ork
11 How are Tenders prepared and floated /
released
Digitally
Partially Digital (certain
Drawings and Estimates are
manually prepared)
Digitally
12 How are Bids received
Digitally
Partially Digital (certain
Drawings and Estimates are
manually submitted)
Digitally
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India (AP)
India (AP)
India (AP)
India (AP)
United Kingdom
United Kingdom
United Kingdom
United Kingdom
13 What measures are in place to ensure security
& authenticity of bids
Bids are acceptable only if
received from a Machine
with Dongle as issued
Bids are acceptable only if
received from a Registered
Account and having Digital
Signature of the Bidder
Bids are acceptable only if
received from a Registered
Account and having Digital
Signature of the Bidder
14 Any linkage with past perform
ances of Bidders
during evaluation of bids
Partially (only for works
completed for DoR)
Partially (only for works
completed for PWD)
Fully
15 Online Payment Gateway being used
No
Yes
Yes
In UK, similar to Nepal, a National-level Agency (that is the H
ighway Agency) is responsible for this particular service across the
Country (unlike India where beside Central-level Agencies, each state has its own Public W
orks Department). Also in UK as well as in
Nepal, the Contractors’ data is digitally maintained and suitable interfaces have been provided for online empanelment / registration.
However, at present there are no form
al interfaces between DoR and other Departments in Nepal to cross-verify the credentials of a
particular Contractor before empanelment (unlike UK where a central Contractors’ Database is maintained and shared across
Government). Also, digital signatures are not yet being provided by DoR to Registered Contractors after they have been empanelled
and the option of Hardware Dongle is being explored to ensure suitable access-control and sanctity of data that would be received.
Before the start of the bidding, DoR in Nepal and PWD in India currently receive the requirements from various M
inistries m
anually
(unlike UK) and the same are then digitalized. However, the remaining process of Bidding is computerized in Nepal and the only point
of concern is that suitable linkage with past perform
ances of Bidders during evaluation of bids has to be ensured using digital records.
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7.1.4
7.1.4
7.1.4
7.1.4 Design Principle
Design Principle
Design Principle
Design Principles s s s for BPR
for BPR
for BPR
for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. DoR would implement the computerized Tender Management System
(TMS) at the earliest and would also ensure that Digital Signatures /
Dongles are issued to all its relevant Users.
• The legality and sanctity of various documents being
exchanged digitally between DoR, Client Departments and
the Bidders / Contractors would be ensured
• It would become easier for the Bidders to pay various Fee
as stipulated by a Tender
• Time would be saved in gathering and consolidating the
requirements from various Ministries / Departments if they
are received online. However, these Ministries /
Departments would have to be convinced for using the
computerized system instead of current manual system
• Suitable Government Order has to be issued for ensuring
the legality of and adherence to the online flow for
requirement gathering and e-Tendering (including e-
Payments)
• Suitable training need to be given across various
Departments for sending their requirements online and also
to staff within DoR for effectively using e-Tendering System
• PPMO would have to explore the possibility of
implementing a single e-Tendering Module for all Govt.
Departments. This system can be derived from the existing
e-Tendering System of DoR and can be linked to a single,
all-encompassing Contractors’ Database (shared and
supplemented by all user-departments)
• DoR would have to integrate the Tender Management
System with a comprehensive W
orks Management System
B. DoR would work with PPMO and other relevant Ministries / Departments
to create a single, consolidated Contractors’ Database.
C. DoR would provide Secure Online Accounts (on-demand) for its Client
Ministries / Departments to send their requests / specifications for
planned works and to check the status of various ongoing works.
D. DoR would provide the citizens with the facility to check the status of
various ongoing works via website or SMS
E. DoR would maintain the perform
ance histories of various Contractors
(who have been entrusted with works by the Department) in real-time.
F. DoR would explore the possibility of using e-Payment Gateway for
electronically receiving tender-fee, etc. from Bidders and to transfer
monies to the Accounts of Contractors who are executing works (as per
their payment term
s)
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7.1.5
7.1.5
7.1.5
7.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While verifying Contractors’ / Bidders’ PAN / VAT details:
• Taxpayer Details
o Name
o Date of Birth
o Father’s Name
o Citizenship No. (if applicable)
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
o Country
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
IRD (from Taxpayers Data)
PAN No. / VAT Registration No. of
Contractor / Bidder
7 777.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential
Potential
Potential
Potential Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Online W
ork
All Ministries /
DoR
• Unique Login ID of the
• Confirm
ation from DoR
• Unique W
ork No.
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Service
Service
Service
Service
Potential
Potential
Potential
Potential Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
Requirements Form
Departments that require
DoR’s assistance in
executing a certain work
Ministry / Department and
Password
• Type of Work (selected
from predefined list)
• Available Budget
• Desired Date of Completion
• Brief Description of Work
• Soft-copies of Estimates,
Drawings (if any)
• Procedure for follow-up
B. Check bidding-status
of a particular work
All Ministries /
Departments that have
sent their work-
requirements to DoR
DoR
• Unique Login ID of Ministry
/ Dept and Password
• Unique W
ork No.
Current status (Tender prepared /
Tender floated / Bids received /
Bids under evaluation / Results of
Evaluation / Contract awarded)
C. Check Contractor’s
History / Credentials
DoR and all Ministries /
Departments that are
planning to get works
executed from external
contractors
PPMO + DoR + other
Ministries /
Departments with
Contractors’ data
Contractor’s Name OR Unique
Code / Name of a particular
work
• Contractor’s Name
• Works executed previously
and their Statuses
• Feedback as received from
Client Ministries / Depts.
D. Know current status of
a W
ork
All Ministries /
Departments that have
ongoing works +
DoR (using Tender
Management System
linked with W
orks
Unique Code / Name of a
particular work
• Job-Code and Name
• Contractor’s Name
• Current Status
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Service
Service
Service
Service
Potential
Potential
Potential
Potential Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
concerned citizens
Management System)
E. Pay Tender Fee online Registered Bidders
DoR (using common
e-Payment Gateway)
• Unique Bidder No.
• Unique Tender No.
Payment Receipt Slip
F. Receive Payments
from DoR
Contractors entrusted with
works by DoR
DoR (using common
e-Payment Gateway)
• Unique Bidder No.
• Unique W
ork No.
• Work Completion
Certificates (as required)
Crediting of Payments into
Contractor’s accounts
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8.
8.8.
8. Ministry of Foreign Affairs
Ministry of Foreign Affairs
Ministry of Foreign Affairs
Ministry of Foreign Affairs (MoFA)
(MoFA)
(MoFA)
(MoFA)
In the C
urrent State Assessment, one Service from M
oFA w
as covered, namely – issue of an O
rdinary Passport. This particular
Service has been assessed internally (based on the premise that the envisaged M
RP System would be implemented by next few
months) as well as has been benchmarked externally (with similar Service being delivered in India and in United Kingdom) using a
certain pre-defined parameters. The design considerations have thereafter been derived and are listed in Sub-section 8.1.4.
8.1
8.18.1
8.1
Issue of
Issue of
Issue of
Issue of an Ordinary Passport
an Ordinary Passport
an Ordinary Passport
an Ordinary Passport
8.1.1
8.1.1
8.1.1
8.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of MoFA as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How and where does one apply for a Passport
4. How is Applicant’s data stored (manually or digitally)
5. How much time is taken to process an Application and issue the Passport
6. Is there any data that is cross-verified and shared with other Departments while issuing the Passport
8 888.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• As per the envisaged M
RP System, citizens would not have the facility to submit their Applications for Passport via Internet
or at any other location except the CDO Offices (which is m
arginally better than current scenario where the applications for
Passport from across the Country have to be submitted physically in Kathmandu only)
• There is an absence of a secure & expandable Storage Facility for the citizens’ data being received year on year from
Passport applications and also no DR / Backup infrastructures have been created yet for such data
• Online Payment Facility is not yet available for citizens to pay the prescribed Fee to MoFA for issue of Passport
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• MoFA has to immediately look at incorporating suitable Security Features (such as Digital Signatures) to ensure sanctity &
legality of data being stored and accessed during issuance of Passports across various levels.
• Currently there are no electronic interfaces between M
oFA and other Departments / Agencies of the Government to cross-
verify the data as provided by citizens while applying for a Passport. For instance, there is no provision for MoFA to digitally
verify the authenticity of a citizenship certificate as provided by an applicant with the relevant CDO.
8 888.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
1
Department / Agency responsible for the
service
MoFA
CPV Division (under the Ministry of
External Affairs)
Identity & Passport
Service (IPS)
2
Service being delivered manually or via
Computers
Partially Computerized
Partially Computerized
Partially Computerized
3
How and where does one apply for a
Passport
Manually at CDO
Offices (as per
envisaged MRP system)
Manually at Concerned Passport
Office or at District Passport Centers
(DPCs) or at the Speed Post Centers
(under DoP) or at Passport
Application Collection Centers (along
with Supporting documents)
Manually to Post Offices with
Passport Check & Send service or
directly online to IPS. Supporting
documents in both cases are
submitted manually
4
How is Applicant’s data stored
Digitally
Digitally
Digitally
5
How much time is taken to process an
Application and issue the Passport
4-6 weeks
4-6 weeks for Norm
al Process and
less than 1 week for Fast Track
option (with different charges for
each option)
6 weeks for 1st A
dult Passport /
Norm
al Process, 1 week for Fast
Track option or 1 day for Premium
option (with different charges for
each option)
Nepal GEA
Design Principles Report
Page 63 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
6
Is there any data that is cross-verified
and shared with other Departments while
issuing the Passport
None
Applicant’s details (Police)
Citizenship data (Home Office) +
Applicant’s details (various Law
Enforcement Agencies)
In India (as well as in UK for those applying for renewal of Passports), there are options available for getting Passport faster than the
usual time by paying additional fee. Wherein in U
K, there are appropriate interfaces in place for cross-verification and sharing of
applicants’ data between IPS and other Ministries / Departments. It m
ay be noted that in India as well as in UK, the option for online
submission of the application for Passport has not been provided to the citizens.
8.1.4
8.1.4
8.1.4
8.1.4 Design
Design
Design
Design Principle
Principle
Principle
Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. MoFA would implement a computerized System for issue of Passport at
the earliest and would also ensure that Digital Signatures are issued to
all its relevant Users
• MoFA would have to allocate suitable funds for enabling
additional features (such as online application for passport,
e-Payment facility, etc.) into the MRP System
• The legality and sanctity of computerized process would be
ensured if Digital S
ignatures are implemented
• Suitable Government Order has to be issued for ensuring
legality of and adherence to new flow (especially for allowing
citizens to submit their Applications at Tele-Centers and for
faster issuance of Passport after charging additional fee)
• Suitable training need to be given across various levels for
ensuring effective usage of computerized systems
• MoU have to be signed with other Ministries / Departments
for cross-verification and sharing of citizens’ data
B. MoFA would ensure a Secure Data Repository (with suitable DR plan) is
created for Passport holders’ data
C. Facility to apply online for Passport would be provided to all citizens
D. MoFA would start using “Smart” Form
s for receiving requests for
Passport wherein Nepali Citizens could just provide their Citizenship No.
and their other data-items could be automatically extracted from the
Citizen Database of MoHA
Nepal GEA
Design Principles Report
Page 64 of 149
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
E. As the Digital Copies of Citizenship Certificate could be accessed by
MoFA from MoHA, going forward the Applicants should be exempted
from submitting the notarized copies of this Instrument while applying for
Passport
F. MoFA would provide the Applicants with the facility to upload their
Supporting Documents while applying for Passport
G. MoFA would provide Citizens with the option for Fast-track issuance of
Passport after payment of additional fee
H. Applicants would be provided the facility to track status of their request
for Passport via website or their Mobile Phones
I. MoFA would digitally capture and store the Biometric Data of Applicants
at the time of processing their request for Passport
J. MoFA would explore the possibility of providing e-Payment Gateway for
the Applicants to electronically pay their Fee for Passport
K. MoFA would make Digitally-signed Copies of Passport available online
(with controlled access)
Nepal GEA
Design Principles Report
Page 65 of 149
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8.1.5
8.1.5
8.1.5
8.1.5 Data
Data
Data
Data Requirements
Requirements
Requirements
Requirements for BPR
for BPR
for BPR
for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for Passport:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
Election Commission (from Voters Data)
Voter Registration No. of Applicant
IRD (from Taxpayers Data)
PAN No. of Applicant
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Page 66 of 149
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8 888.1.
.1.
.1.
.1.6 666 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Apply online for Passport
Citizens
MoFA
Various details of the
applicants (as
mandated by MoFA)
Acknowledgement Receipt
B. Know status of application for
Passport (via website or via SMS)
Citizens
MoFA
Applicant’s Citizenship
No. or Unique
Application No.
Current status (application
accepted / under evaluation /
processed)
C. Verify citizenship data of Applicant
MoFA
MoHA
Applicant’s Citizenship
No.
• Name of Citizen
• Citizenship No.
• Address, etc.
D. Verify domicile / property-
ownership data of Applicant
MoFA
DoLRM /
Municipality /
VDC
Applicant’s Citizenship
No.
• Name of Citizen
• Citizenship No.
• Property ownership details
E. Verify Police Records of Applicant
MoFA
Nepal Police
Applicant’s Citizenship
No.
• Name of Citizen
• Police Records (if any)
F. e-Payment Facility for Passport
Fee
Applicants
MoFA
Applicant’s Citizenship
No. or Unique
Application No.
Payment Receipt Slip
G. Get Passport holders’ details
• Relevant Govt. Agency
• Anyone authorized by
the citizen
MoFA
Citizenship No. or
Passport No.
Various details of the Passport
holder as available with MoFA
Nepal GEA
Design Principles Report
Page 67 of 149
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9.
9.9.
9. Election Commission (EC)
Election Commission (EC)
Election Commission (EC)
Election Commission (EC)
In the Current State Assessment, 1Service from EC was covered, namely – Registration of Voters. This particular Service has been
assessed internally as well as externally (with similar Service being delivered in India by the Election Commission, United States –
Oregon State Election Division and in United Kingdom by the Electrol C
ommission) using a certain pre-defined parameters and
thereafter the design considerations (as listed in Sub-section 9.1.4) have been derived.
9.1
9.19.1
9.1
Registration of Voters
Registration of Voters
Registration of Voters
Registration of Voters
9 999.1.
.1.
.1.
.1.1 111 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of EC as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does citizen apply for Voter Registration
4. Which supporting documents are required
5. How is Voters data stored(e.g. manually or in a IT-enabled system)
6. Is there any data that is procured from other Departments / Agencies before Voter Registration
7. What type of Document is issued after Voter Registration
8. Is any Unique Identifier issued while Registering a Voter and is it linked with other Identifiers
9. What is the time duration after which EC recollects the voters data
10. Is any Fee charged by EC for this particular service
9.1.2
9.1.2
9.1.2
9.1.2 Service Analysis
Service Analysis
Service Analysis
Service Analysis
• At present EC is in the process of using a Voter Registration System for acquiring Voter Inform
ation. In case if any citizen is
left out during the Initial Voter Registration then he / she can go area specific Registration Center for Voter Registration
Nepal GEA
Design Principles Report
Page 68 of 149
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• EC collects voter inform
ation twice by the means of Enumerator who facilitates Citizen while filling the registration form
and
register same voter inform
ation in VRS when citizen visits Registration Camp
• Registration center collects and stores inform
ation in VRS which is integrated with district office VRS. This further integrated
with Centralize database. Places where ICT infrastructure is not available batch files are used.
• Citizens use Citizenship Certificate to practice their voting rights.
• EC will share entire voters inform
ation with MoHA and will get updated voters inform
ation from MoHA on periodic basis
• Voter’s Biometric is not crosschecked at the time of voting
9 999.1.
.1.
.1.
.1.3 333 Service Benchmarking
Service Benchmarking
Service Benchmarking
Service Benchmarking
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
USA
USA
USA
USA – ––– Oregon
Oregon
Oregon
Oregon
United
United
United
United Kingdom
Kingdom
Kingdom
Kingdom
A.
Department / Agency responsible for the
service
Election Commission
Election Commission
Election Division of
Oregon State
Electrol Commission
B.
Service being delivered manually or via
Computers
Manually
Manually
Online
Online
C.
How does citizen apply for Voter
Registration
Fills the up with the help
of enumerator - Election
Drive
Voter fills Form
6 - Voter
Registration form
with
the help of enumerator -
Election Drive
Election Drive - online
Voter Registration
available
Can register anytime by
filling up Annual
Canvass or Rolling
Registration Form
D.
Which supporting documents are
required
Citizenship Certificate
Necessary Address
Proof (landline phone
bill/ mobile phone bill/
water bill/ electricity bill/
DMV number or Social
Security number
No Document ( form
captures inform
ation
which is crosschecked
with the other
Nepal GEA
Design Principles Report
Page 69 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
USA
USA
USA
USA – ––– Oregon
Oregon
Oregon
Oregon
United
United
United
United Kingdom
Kingdom
Kingdom
Kingdom
bank statement/
passport/ driver's
license) and age proof
(birth certificate/
passport/ PAN card/
driver’s license/ board
exam certificate)
Government Agencies
system)
E.
How is Voter data stored(e.g. manually
or in a IT-enabled system)
Online
Online
Online
Online
F.
Is there any data that is procured from
other Departments / Agencies before
voter registration
No
No
No
Yes
G.
What type of Document / Instrument is
issued after Voter Registration
Acknowledgment Slip
Voter ID Card
Voter Registration Card Poll Card
H.
Is any Unique Identifier issued while
registering a voter and is it linked with
other Identifiers
Acknowledgement Slip
Faram number
Voter ID number
Voter Registration Card
Number
Poll Card Number
I.
Is any Fee charged by EC for this
particular service
No
Form
6 copy is worth 1
Rupee and processing
First Class Stamp
required while sending
No
Nepal GEA
Design Principles Report
Page 70 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
USA
USA
USA
USA – ––– Oregon
Oregon
Oregon
Oregon
United
United
United
United Kingdom
Kingdom
Kingdom
Kingdom
fee is less than 5 rupee through post mail
J.
What is the time duration after which EC
recollects the voters data
Not yet finalized
Every 5 years
Every 1 year
Every 1 year
In UK and USA, voter registration drive is organized every year and in India it is organized every 5 years. But Election Commission of
Nepal is still to finalize the time duration. Voter registration is an online activity in UK and USA, USA social security number is a single
unique identifier used by all citizens.
Voter ID is issued by India, UK and USA, but Nepal E
C issues no Voter ID and citizen uses Citizenship Certificate for voting.
9 999.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. EC would fine-tune its schedule for Country-wide registration of Voters
in correlation with the citizen-data digitalization plan of MoHA
•
New system being developed by EC has to be web-based with
facility of Online Voter Registration
•
EC will save time, effort and money on De-Duplication
•
MoU need to be signed between NIDMC, EC, NIDMC and Nepal
Police on sharing the Citizens data
•
EC need to deploy Biometric device at the Polling Station and
provision to cross check with Voters Database
•
Suitable training need to be given for cross checking the Voter’s
Biometric
•
EC needs to sign MoU with Nepal Police for using the Nepal Police
B. EC would implement a computerized System for Voter Registration at
the earliest and would also ensure that Digital Signatures are issued to
all its relevant Users
C. EC would ensure a Secure Data Repository (with suitable DR plan) is
created for Voters’ data and is suitably interfaced with Citizenship
Database of MoHA
Nepal GEA
Design Principles Report
Page 71 of 149
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
D. Facility to apply online for Voter Registration would be provided to all
citizens
Network and Postal Department for using Tele-Centers
•
EC will save lot of money by using Nepal Police Personnel as EC
Enumerator and by using Nepal Police Network Infrastructure
•
Suitable Government Order has to be issued for ensuring the
legality of punishment for Dummy Voters
E. EC would start using “Smart” Form
s for receiving requests for Voter
Registration wherein Nepali Citizens could just provide their
Citizenship No. and their other data-items could be automatically
extracted from the Citizen Database of MoHA
F. As the Digital Copies of Citizenship Certificate could be accessed by
EC from MoHA, going forward the Applicants should be exempted from
submitting the notarized copies of this Instrument while applying for
registration as a Voter
G. Citizens would be provided the facility to track status of their request
for registration as Voter via website or their Mobile Phones
H. EC would make Digitally-signed Copies of Voter Cards available online
(with controlled access)
Nepal GEA
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Page 72 of 149
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9 999.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests from Nepali citizens for registration
as a Voter:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
MoFA (from Passport Holders Data)
Passport No. of Applicant
IRD (from Taxpayers Data)
PAN No. of Applicant
Nepal GEA
Design Principles Report
Page 73 of 149
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9 999.1.
.1.
.1.
.1.6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Voter
Registration
• Citizen
• EC
• Applicant name
• Address
• Family name
• Husband / W
ife name
• Mother name
• Father name
• Grandfather name
• Telephone number
• Mobile number
• Date of birth (B.S. and A.D.)
• Citizenship number details
• Educational Qualification
• Registration number /
Acknowledgment
Number
• Date of Visit at
Registration Center
Nepal GEA
Design Principles Report
Page 74 of 149
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10.
10.
10.
10.
Ministry of General Administration (MoGA)
Ministry of General Administration (MoGA)
Ministry of General Administration (MoGA)
Ministry of General Administration (MoGA)
In the Current State Assessment, 3 Service categories from MoGA were covered, namely:
•
Personnel M
anagement
a. Creation and Management of Employee Records
b. Employee Promotion Management
c.
Employee Grievance Management
d. Pension Process for Retired Government Employees
•
Management Audit of Government Organizations & Agencies
•
O & M Surveys for Government Organizations & Agencies
These Services have been assessed internally as w
ell as externally (with similar Services being delivered in India by M
inistry of
Personnel, Public G
rievance and Pensions, Singapore by M
inistry of Manpower and United Kingdom by D
epartment of Work and Pension)
using a certain pre-defined parameters and thereafter the design considerations (as listed in Sub-section 10.1.4, 10.2.4 & 10.3.4)
have been derived.
10.1
10.1
10.1
10.1 Personnel Management
Personnel Management
Personnel Management
Personnel Management
10
1010
10.1.
.1.
.1.
.1.1 111 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of MoGA as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does a New Employee Apply for Registration
4. How is Applicant Data Stored
5. How much time is taken for completion of Single Event
6. Is Guidelines Available for all Employee Events?
7. How does an Employee apply for Promotion?
Nepal GEA
Design Principles Report
Page 75 of 149
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8. Which all Supporting Documents required for Promotion?
9. Is there Any Periodic Appraisal?
10. Is there Any Periodic Increment?
11. How does an Employee apply for Grievance?
12. How is Grievance Data Stored?
13. Is there Any Grievance Categories?
14. How does a Retired Employee apply for Pension
15. How Government Inform
Pensioner about any Change (like change in pension, benefits, government reform
s, etc.)
10.1.2
10.1.2
10.1.2
10.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Many m
inistries and departments are not IT enabled so employees are not able to view their personal inform
ation due to
lack of resource. DoCPR can issue user manual for govt. employee.
• New employee who joins civil service needs to fill up a Sheet-Roll form
which is available in photocopy shops near DoCPR
office & cost 50 NPR, DoCPR can consider to m
ake this form
available on net. So that employee can fill up the form
online
instead of physically coming to DoCPR. This entire inform
ation is captured in PIS which is a web based system.
• Appointm
ent letter from different department or ministry comes to DoCPR in paper form
.
• Events which are induced through-out the employee tenure are stored in PIS at the completion. Event can be m
apped with
PIS on step wise basis. At present this manual process encourages manipulation.
• Ministries and departments issues letter for every event, but no system tracks it. This can be tracked through PIS.
• Promotion result is evaluated on weight-age given to factors like employee working in different geographical regions,
employee who had done some specific training, etc.
• After the declaration of file promotion result the promotion committee waits for 35 days, if any dissatisfaction from any
employee is raised then that result will be put on hold, will remain on hold until the compliant is addressed and complainer is
satisfied. If complainer can logs a complaint to DoCPR through PIS directly then the process time will decrease.
• PMS and PIS systems are not interlinked.
• Only 10% of Employees can get their revised Roles and Responsibilities after promotion
Nepal GEA
Design Principles Report
Page 76 of 149
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• If a Government employee is not happy with promotion result, then employee can fill complaint to PSC, then PSC ask
MoGA to submit the supporting documents, basis on that PSC pass ruling. MoGA and PSC work as a first level and second
level arbitrator respectively.
• In case of transfer issue, employee can writes an application to PMO, and then PMO works as an arbitrary body.
• Grievance Redressal inform
ation is stored in PIS system. It can be tracked under event module of PIS.
• If pension book gets complete then pensioner or pensioner’s nominee travels to DoCPR office for New Pension Book
Requisition. But awareness is less about the fact that Treasury Office can issue New Pension Book.
• Govt. of Nepal increases the pension amount by 10% when Retired Employee completes 75 years and another 10% hike
when he completes 85 years. Government increases this hike as a Medical A
llowance. But many pensioners are not aware
of this fact.
• In future DoCPR will connect Kosi Toshikhana with PIS. PIS have a m
odule which is to update the bank inform
ation of the
pensioner in the database, but Kosi Toshikhana is not connected. No initiation is taken in this context
10
1010
10.1.
.1.
.1.
.1.3 333 Comparative Assessment (Benchmarkin
Comparative Assessment (Benchmarkin
Comparative Assessment (Benchmarkin
Comparative Assessment (Benchmarking)
g)g)
g)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A. Department / Agency responsible
for the service
MoGA
Ministry of Personnel,
Public Grievance and
Pensions
Ministry of Manpower
Department of Work and
Pension
B. Service being delivered manually
or via Computers
Partially Computerized
Partially Computerized
Computerized
Computerized
C. How does a New Employee Apply
for Registration
Through Sheet-Roll
Through Bio-Data form
O
nli
ne
O
nli
ne
D. How is Applicant Data Stored
Manually and Online
Manually and Online
On
lin
e
On
lin
e
Nepal GEA
Design Principles Report
Page 77 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
E. How much time is taken for
completion of Single Event
Varies
Varies
Just Inform
MoM Online Just Inform
DWP Online
F. Is Guidelines Available for all
Employee Events?
Not for all Events
Available for all Events
Available for all Events Available for all Events
G. How does an Employee apply for
Promotion?
Directly to MoGA or
Open Competition
Apply for Perform
ance
Appraisal - Manual
Apply for Perform
ance
Appraisal - Online
Apply for Perform
ance
Appraisal - Online
H. Which all Supporting Documents
required for Promotion?
Academic Credential
and Application Form
Service Book
No Document Required No Document Required
I. Is there Any Periodic Appraisal?
Once a year for Non
Gazetted employee and
twice a year for
Gazetted employee
No
Yes on Yearly Basis
Yes on Yearly Basis
J. Is there Any Periodic Increment?
Once a Year
Once a Year
Once a Year
Once a Year
K. How does an Employee apply for
Grievance?
Apply to MoGA
Online
Online
Apply to Concerned Ministry
L. How is Grievance Data Stored?
Manually
Manually and Online
Online
Online
M. Is there Any Grievance
Categories?
Available
Available
Available
Available
N. How does a Retired Employee
Through Pensioner
Through Pensioner Form
No Need
No Need
Nepal GEA
Design Principles Report
Page 78 of 149
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
apply for Pension
Form
O. How Government Inform
Pensioner
about any Change in pension (like
change in pension, benefits,
government reform
s, etc.)
Through Letter
Through Letter and
Update Portal
Through e-M
ail
Through e-M
ail and Letter
In UK and Singapore entire Employee employment tenure is mapped in automated system, whereas it is partially mapped in India
and Nepal. MoGA’s PIS system includes inform
ation about all the civil servants where as in India no IT system encompasses this
feature.
10
1010
10.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. MoGA would provide the newly-selected Employees with the facility to input their
prescribed details via a “Smart” Form
(instead of the Sheet Rolls that have to be
manually-filled at present) wherein Nepali Citizens could just provide their Citizenship
No. and their other data-items could be automatically extracted from the Citizen
Database of MoHA and from Candidates Database of PSC
•
MoGA’s PIS can provide suitable functionalities
like o
Online Registration of New Employee with
feature to upload supporting documents
o
Online Registration of Government
Employee Grievance
o
Storing Grievance data online
o
Online Requisition of Pension book by
Retired Government employee
•
Suitable training need to be given to MoGA
B. MoGA can explore the option to get Appointment Letter from other Government
Agencies online
C. MoGA can consider the option to map entire Employee Event Lifecycle in PIS
Nepal GEA
Design Principles Report
Page 79 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
D. MoGA would make a suitable communication plan to ensure that all Ministries /
Departments actively use the Online PIS for all their Personnel Management functions
(such as recording various events in an employee’s career, for inter and intra-
department communications, etc.)
Personnel for sending automated alerts to PSC
regarding new vacancy
•
Suitable Government Order has to be issued for
ensuring the legality of Guidelines issued by
MoGA to different Government Agencies for
issuing corresponding letters with respect to new
events induced in Employee life cycle.
E. MoGA can give Guidelines for Letter, Issued by Government Organization when any
new event is induced in Employee Employment Tenure
F. MoGA would provide the Employees with the facility for online registration of their
Grievances and would also provide them with the facility to track the statuses of these
Grievances via website / Mobile Phone
G. MoGA can explore the option to interconnect PIS and PMS system
H. Digital Signatures would be issued to all relevant Users of the computerized PIS
I. Grievance data should be stored online for Future Reference and Fast Rederessal
J. MoGA can look at providing a secure web-based interface to Pensioner for New
Pension Book Requisition.
K. MoGA can consider an option to set a static portal with static Inform
ation for Pensioners
Nepal GEA
Design Principles Report
Page 80 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
L. MoGA and Ministry of Finance / FCGO would explore the possibility of creating an
interface between PMIS and CGAS for electronically managing Salary & Pension
accounts
M. MoGA can explore the option to provide the details about the position which is created
after the retirement of Government Personnel to PSC during same fiscal year
10
1010
10.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While inducting Nepali citizens into Govt. Service OR
OR
OR
OR while
processing requests for Pension Books:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
MoHA (from Citizenship Data)
Citizenship No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
Election Commission (from Voters Data)
Voter Registration No. of Applicant
Nepal GEA
Design Principles Report
Page 81 of 149
BPR Report
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoFA (from Passport Holders Data)
Passport No. of Applicant
1 1110 000. ...1 111. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Registration Form
-
New Employee
• New Government
Employee
• MoGA
• Fields from Sheet-Roll
• PUID Number
B.
To get Appointment Letter
from different Government
Agencies
• All Ministries /
Departments
• MoGA
• Name of Department /
Government Organization
• Government Employee
Name
• Government Employee
Designation
• Post Level (like Section
Officer – Gazette Level 3)
• Appointment Decision
Date
• Appointment Letter
Nepal GEA
Design Principles Report
Page 82 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
• Date of Appointm
ent
C.
Online Inform
ation about
Appraisal and Promotion
(through SMS & e-M
ail)
• Government
Employee
• MoGA
• Citizenship Number
• PUID Number
• Appraisal and Increment
Details
D.
Online Verification of
Pensioner Inform
ation
(through SMS & e-M
ail)
• Kosi Toshakhana
• All District
Treasury Offices
• MoGA
• PUID Number
• Employee’s Appointment
Date
• Resignation Date
• Line Ministry Name
• Employee Details
• Employment History
E.
Online Manpower
Requirement Application
form
(for Technical and
Gazatted Positions)
• All Departments
and Ministries
(except Ministry
of Law,
Agriculture and
Health)
• MoGA
• Ministry / Department
name
• Number of Positions
required
• Number of positions
bifurcation with respect to
Gazetted and Technical
• Name of Nodal Officer
• Designation
• Application date
• Registration number
F.
Online Status about the MR
Application (through e-M
ail
& SMS)
• All Departments
and Ministries
(except Ministry
• MoGA
• Application date
• Registration number
• Ministry / Department
name
• Application date
• Registration number
• Date of Advertisements
• Examination Center Details
Nepal GEA
Design Principles Report
Page 83 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
of Law,
Agriculture and
Health)
• Number of Positions
Requested bifurcation
with respect to Gazetted
and Technical
• Name of Nodal Officer
• Designation
• Number of Applicants
• Date of Examination
• Date of Written Examination
Result
• Proposed Date of Interview
• Tentative Number of Selected
Applicants
Nepal GEA
Design Principles Report
Page 84 of 149
BPR Report
10.2
10.2
10.2
10.2 Management Audit of Government Organizations & Agencies
Management Audit of Government Organizations & Agencies
Management Audit of Government Organizations & Agencies
Management Audit of Government Organizations & Agencies
10.2.1
10.2.1
10.2.1
10.2.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How to Identify which Govt. Agency to Audit
4. How is Audit data stored
5. Is there Any Guidelines Available
10.2.2
10.2.2
10.2.2
10.2.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• PIS Inform
ation which can be of use for Management Audit is not available to Audit Section.
• Clarification asked by MoGA on Audit Data is a manual process which consumes more time.
10.2
10.2
10.2
10.2. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A. Department / Agency responsible
for the service
MoGA
Ministry of Personnel,
Public Grievance and
Pensions
Ministry of Manpower
Department of Work and
Pension
B. Service being delivered manually or
via Computers
Manually
Partially Computerized
Computerized
Partially Computerized
C. How to Identify which Govt. Agency
to Audit
MoGA Decides
On periodic basis Audit
is conducted for every
Every 6 months Audit is
conducted for every
Every 1 year Audit is
conducted for every
Nepal GEA
Design Principles Report
Page 85 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
Government Agency
Government Agency
Government Agency
D. How is Audit data stored
Manually
Online
On
lin
e
On
lin
e
E. Is there Any Guidelines Available
Yes
Yes
Yes
Yes
10.2
10.2
10.2
10.2. ...4 444 Design
Design
Design
Design Principle
Principle
Principle
Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. MoGA can look at providing a secure web-based interface to
Government Agencies to submit the Audit Details
•
New system being developed by MoGA should include following
functionalities
o
Online form
with facilities for uploading supporting documents of
clarification
o
Online storage of audit data
B. MoGA can explore the option to conduct Audit on Periodic
Basis
C. MoGA can consider the option to computerized Audit Section
10.2
10.2
10.2
10.2. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
1 1110 000. ...2 222. ...6 666 Web Services that are
Web Services that are
Web Services that are
Web Services that are possible
possible
possible
possible
No new W
eb Service would arise from the Design Principles as mentioned above
Nepal GEA
Design Principles Report
Page 86 of 149
BPR Report
10.3
10.3
10.3
10.3 O & M Surveys for Government Organizations & Agencies
O & M Surveys for Government Organizations & Agencies
O & M Surveys for Government Organizations & Agencies
O & M Surveys for Government Organizations & Agencies
10.3.1
10.3.1
10.3.1
10.3.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How is Survey data stored
4. Is there Any Guidelines Available
10.3.2
10.3.2
10.3.2
10.3.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• MoGA survey process approximately takes 15 days for small survey. Some surveys even take 4 to 6 months to complete.
• O & M Survey Committee personally monitors the respondent response.
• O & M survey section follows a methodology to measure the response, which can be easily done through computer. But
they are doing it manually which involves lot of manpower resource and make process time consuming
10
1010
10. ...3 333. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A. Department / Agency responsible for
the service
MoGA
Ministry of Personnel,
Public Grievance and
Pensions
Ministry of Manpower
Department of Work and
Pension
B. Service being delivered manually or
via Computers
Manually
Manually
Manually
Partially Computerized
C. How is Survey data stored
Manually
Manually & Online
On
lin
e
On
lin
e
Nepal GEA
Design Principles Report
Page 87 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
United Kingdom
United Kingdom
United Kingdom
United Kingdom
D. Is there Any Guidelines Available
Yes
Yes
Yes
Yes
10.3
10.3
10.3
10.3. ...4 444 Design
Design
Design
Design Principle
Principle
Principle
Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. MoGA can look at providing a secure web-based interface to
Government Agencies to submit the Proposal
•
New system being developed by MoGA should include following
functionalities
o
Online form
with facilities for uploading the proposal
o
Meeting scheduler facility
B. MoGA can devise a generic strategy for scheduling the
meeting with Consumers (Citizens) and Government
Employees
10.3
10.3
10.3
10.3. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
1 1110 000. ...3 333. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input
Input
Input
Input Variables
Variables
Variables
Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application for
Proposal Submission
•
Government
Agencies
•
MoGA
•
Reason for Survey
•
Line Ministry Name
•
Registration number
•
Contact Person Name
Nepal GEA
Design Principles Report
Page 88 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input
Input
Input
Input Variables
Variables
Variables
Variables
Outputs
Outputs
Outputs
Outputs
•
Contact Person details
•
Contact Person Number
•
Contact Person Designation
B.
Meeting Scheduling for
Survey
• Government
Agencies
• MoGA
• MoGA
• Survey Registration
Number
• Contact Person Name
• Preferred timing for Visit
• Registration Number
• Contact Person Name
• Contact Person Number
• Contact Person Designation
C.
Status of Survey Report
• Government
Organization
• MoGA
• Survey Registration
Number
• Contact Person Name
• Registration Number
• Contact Person Name
• Contact Person Number
• Contact Person Designation
• Report Status
Nepal GEA
Design Principles Report
Page 89 of 149
BPR Report
11.
11.
11.
11.
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM)
Department of Land Reform
& Management (DoLRM)
In the Current State Assessment, 3 Services from DoLRM were covered, namely:
•
New Land Registration & Issue of Land Certificate
•
Land Registration Management & Land Mutation (Ownership Change)
•
Land Dispute Management
These Services have been assessed internally as well as externally (with similar Services being delivered in India by D
epartment of
Land Resources of Delhi and United Kingdom by Department of Land Registry) using a certain pre-defined parameters and thereafter the
design considerations (as listed in Sub-section 11.1.4, 11.2.4 & 11.3.4) have been derived.
11.1
11.1
11.1
11.1 New Land Registration
New Land Registration
New Land Registration
New Land Registration
11
1111
11.1.
.1.
.1.
.1.1 111 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of DoLRM as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How Does Citizen apply for Land Owner Certificate
4. Which all supporting documents are required
5. How is Land Parcel &
Land Owner data stored(e.g. manually or in a IT-enabled system)
6. How much time is taken to register a New Land Parcel
7. What type of Document is issued after the Registration of New Land
8. Is any Fee charged by DoLRM for this particular service
11.1.2
11.1.2
11.1.2
11.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Every 10 years land survey is ordered but it is not regularly followed in Nepal.
Nepal GEA
Design Principles Report
Page 90 of 149
BPR Report
• There are no linkages / interfaces between DoLRM and District Land Revenue Offices to check the authenticity of the
Supporting Documents that are submitted by the Applicant (such as Citizenship Certificate, Land Ownership Details, Land
Parcel D
etails, etc.)
• There are no linkages between DoLRM, Survey offices of DoS and DoLIA office
• DIS is working in LRDO as a standalone system which is not a web based application and had lot of redundant data.
• At present Land Revenue office in Lalitpur process 30-35 land certificates in a day and during the peak this number reaches
100. It is m
ore or less same for all 83 Land Revenue offices. It can be reduced if DIS is well maintained and can become a
web based application
11.1.3
11.1.3
11.1.3
11.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A.
Department / Agency responsible for the
service
DoLRM
Department of Land
Resources
Department of Land Registry
B.
Service being delivered manually or via
Computers
Manually
Manually and Online
Online
C.
How Does Citizen apply for Land Owner
Certificate
Visiting Land Revenue Office &
Survey office
Visiting Land Registrar Office Online
D.
Which all supporting documents are
required
Citizenship Certificate,
Document showing his / her
possession over the Land
Parcel (for ex. will)
Photo Id proof and Land
Possession Details
Photo Id proof and Land
Possession Details
E.
How is Land Parcel & Land Owner data
stored(e.g. manually or in a IT-enabled
system)
Registration form
is stored in
archive and digital data is stored
in DIS
Data is stored in DLRIS
(Dept. IT System)
Online
Nepal GEA
Design Principles Report
Page 91 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
F.
How much time is taken to register a New
Land Parcel
5-7 days for transaction + 35
days for public notice
15 Days
Varies
G.
What type of Document is issued after the
Registration of New Land
Land Ownership Certificate
Land Ownership Certificate
Land Ownership Certificate
H.
Is any Fee charged by DoLRM for this
particular service
10 NPR
Stamp duty and transfer duty
@ 4% if the vendor is a
woman and @
6% if the
vendor is a man
Registration fee of Rs. 101/-
per document.
Varies
In Nepal registration fee of new land parcel is 10 NPR, where as in Delhi it is 4% for woman and 6% for man of land parcel value and
in UK it varies with land type. In UK and Delhi Land parcel inform
ation is crosschecked with digitize cadastral m
aps, where as in
Nepal it will take another 5-6 years to completely digitize the cadastral m
aps.
11
1111
11.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. DoLRM would implement a computerized System for Land Records
Management across Nepal at the earliest and would ensure that
Digital Signatures are issued to all relevant Users
•
DoLRM should set up proper linkages with DoS & DoLIA to get
Cadastral Maps Inform
ation
•
DoS need to legally authorized the nodal officer for sending the
Nepal GEA
Design Principles Report
Page 92 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
B. DoLRM would ensure a Secure Data Repository (with suitable DR
plan) is created for Land Records (utilizing Land Parcel Survey
Inform
ation, GIS Maps and data available with MoLD)
updated Cadastral Maps inform
ation to DoLRM and DoLIA
•
New system being developed by DoLRM has to be secure web-
based Application with functionalities like
o
Online application for New Land Registration with facility of
uploading all supporting documents
o
Multiple user logins for DoLRM Personnel
o
To generate digitally signed Land Ownership Certificate
•
DoLRM need to legally authorized the nodal officer for sending
Automated Alerts
•
Suitable training need to be given to DoLRM Personnel
o
for sending automated alerts
o
for checking properties registered against single Citizenship
number (in DIS)
o
for generating digitally signed Land Ownership Certificate
o
For validating the Supporting Documents Online
•
Suitable training need to be given to Government Agencies
Personnel for how to Validate the Supporting Documents Online
•
Suitable Government Order has to be issued for ensuring the
legality of DoLRM’s Guidelines for Recommendation Letter issued
by VDC and Municipalities
•
DoLRM should set up proper linkages with other Government
Agencies as per GEA standards
•
Government Agencies need to legally authorized the Nodal Officer
for Validating the Documents
C. Facility to apply online for Land Registration would be provided to all
citizens
D. DoLRM would start using “Smart” Form
s for receiving requests for
Land Registration wherein Nepali Citizens could just provide their
Citizenship No. and their other data-items could be automatically
extracted from the Citizen Database of MoHA
E. As the Digital Copies of Citizenship Certificate could be accessed by
DoLRM from MoHA, going forward the Applicants should be
exempted from submitting the notarized copies of this Instrument
while applying for Land Registration
F. DoLRM w
ould provide the Applicants with the facility to upload their
Supporting Documents while applying for Land Registration
G. DoLRM would provide Citizens with the option for
Fast-track
registration after payment of additional fee
H. Applicants would be provided the facility to track status of their
request for Land Registration via website or their Mobile Phones
Nepal GEA
Design Principles Report
Page 93 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
I. DoLRM would digitally capture and store the Biometric Data of
Applicants at
the time of
processing their request
for
Land
Registration
J. DoLRM would explore the possibility of providing e-Payment Gateway
for the Applicants to electronically pay their Fee for changing
ownership of Land
K. DoLRM would make Digitally-signed Copies of Land Ownership
Certificates available online (with controlled access)
11
1111
11.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests for New Land Registration:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
MoHA (from Citizenship Data)
Citizenship No. of Applicants (Owner /
Seller and Buyer)
DoTM (from Driving License Data)
Driving License No. of Applicants
(Owner / Seller and Buyer)
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicants
(Owner / Seller and Buyer)
Nepal GEA
Design Principles Report
Page 94 of 149
BPR Report
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
Election Commission (from Voters Data)
Voter Registration No. of Applicants
(Owner / Seller and Buyer)
MoFA (from Passport Holders Data)
Passport No. of Applicants (Owner /
Seller and Buyer)
1 1111 111. ...1 111. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input
Input
Input
Input Variables
Variables
Variables
Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application For
New Land Registration
• Citizen
• DoLRM
• Applicant name
• Perm
anent address
• Temporary address
• Date of birth (B.S. and
A.D.)
• Nationality
• Religion
• Gender
• Citizenship number
• Father name
• Land Parcel Details
• Registration number
Nepal GEA
Design Principles Report
Page 95 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input
Input
Input
Input Variables
Variables
Variables
Variables
Outputs
Outputs
Outputs
Outputs
B.
Online Application Status
of New Land Registration
(through e-M
ail & SMS)
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Application status
C.
Download Digital Land
Ownership Certificate
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Land Parcel Details
Land Ownership Certificate
• Land Owner name
• Address
• Father Name
• Grandfather Name
• Citizenship Number
• Citizenship Issued Office
• Citizenship Number Issued
Date
• Proof Symbol
• District
• VDC
• Ward Number
• Land Type
D.
To check the details of
Land Parcel
• Nepal Police
• SC
• DoLRM
• DoLRM
• Land Parcel Details (VDC
number, Tole number,
block number, ward
number)
• Land Owner name
• Address
• Citizenship Number
• Citizenship Issued Office
Nepal GEA
Design Principles Report
Page 96 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input
Input
Input
Input Variables
Variables
Variables
Variables
Outputs
Outputs
Outputs
Outputs
• EC
• Citizenship Number Issued
Date
• Proof Symbol
• District
• VDC
• Ward Number
• Land Type
Nepal GEA
Design Principles Report
Page 97 of 149
BPR Report
11.2
11.2
11.2
11.2 Land Mutation (Change in Ownership)
Land Mutation (Change in Ownership)
Land Mutation (Change in Ownership)
Land Mutation (Change in Ownership)
11.2.1
11.2.1
11.2.1
11.2.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How Does Citizen apply for Change in Ownership or Land Mutation
4. Which all supporting documents are required
5. How is Land Parcel &
Land Mutation data stored(e.g. manually or in a IT-enabled system)
6. Any Land Valuation Guidelines / System in place
7. How much time is taken for single Land Mutation
8. What type of Document is issued after the Land Mutation
9. Is there any third party interference?
10. Is any Fee charged by DoLRM for this particular service
11.2.2
11.2.2
11.2.2
11.2.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Ideally, processing an Application takes lot of time, because sections like Verification Section, Valuation Section,
Certification Section and Land Revenue Officer Office are crowded with number of people who only do General E
nquiry. On
the contrary help desk remain queue less.
• Third Party fills up the Rajinama Form
on behalf of Buyer & Seller, which attracts lot of biasing and manipulation by
organization like Professional Likha Padi Association (which operates in Lalitpur Land Revenue District Office)
• There are no linkages / interfaces between DoLRM and District Land Revenue Offices to check the authenticity of the
Supporting Documents that are submitted by Buyer and Seller (such as Citizenship Certificate, Land Tax Receipts, Land
Parcel D
etails, etc.)
• Valuation Model followed by DoLRM has lot of disparity between actual m
arket value and DoLRM valuation value of Land
Parcel.
Nepal GEA
Design Principles Report
Page 98 of 149
BPR Report
• There are no linkages between DoLRM, Survey offices of DoS and DoLIA office
• DIS is working in LRDO as a standalone system which is not a web based application and had lot of redundant data.
• At present Land Revenue office in Lalitpur process 30-35 land certificates in a day and during the peak this number reaches
100. It is m
ore or less same for all 83 Land Revenue offices. It can be reduced if DIS is well maintained and can become a
web based application
11.2
11.2
11.2
11.2. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A.
Department / Agency responsible for the
service
DoLRM
Department of Land Resources
Department of Land
Registry
B.
Service being delivered manually or via
Computers
Manually
Manually and Online
Online
C.
How Does Citizen apply for Change in
Ownership or Land Mutation
Visiting Land
Revenue Office &
Dept. of Survey
Visiting Land Registrar Office
Online
D.
Which all supporting documents are
required
Ownership
Certificate, Nepali
Citizenship
Certificate of Buyer,
Citizenship
Certificate of Seller
and Land Tax
1. Proof of identification of each party and
witnesses i.e. election Identity Card, Passport,
identity Card issued by Govt. of India, Semi
govt. and Autonomous bodies or identification
by a Gazetted officer.
2. In case the property is/was under a lease
from D.D.A., L&DO, M.C.D., Industries
Certified copy of a
Statutory Declaration,
Stamp Duty Land Tax
Certificate, Subsisting
Lease, Subsisting
Charge or the latest
document of title (for
Nepal GEA
Design Principles Report
Page 99 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
Certificate
Department, Labour Department of Delhi Govt.
etc., perm
ission of lessor for registration of the
document.
3. No objection Certificate under section 8 of
Delhi Land (Restriction and Transfer) Act, 1972
from Tehsildar of the Sub Division of the
District to the effect that the property is not
under acquisition.
4. Income Tax clearance Certificate in
prescribed proform
a 34A, under section 230 of
Income Tax Act, from concerned Income Tax
Officer where the transaction exceeds
Rs.5,00,000/-
5. Perm
ission from the Appropriate Authority in
the prescribed proform
a 37 I, where the
transaction exceeds Rs.50,00,000/- under the
provisions contained in section 269 of Income
Tax Act, 1961.
example any conveyance
to the applicant) we will
return the original
E.
How is Land Parcel & Land Mutation data
stored(e.g. manually or in a IT-enabled
system)
Rajinama form
is
stored in archive and
digital data is stored
in DIS
Data is stored in DLRIS (IT System)
Online
Nepal GEA
Design Principles Report
Page 100 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
F.
Any Land Valuation Guidelines / System in
place
Valuation Book
Valuation Book
Varies
G.
How much time is taken for single Land
Mutation
2-3 Days
15 Days
No Fix number of Days
H.
What type of Document / Instrument is
Issued after the Land Mutation
Land Ownership
Certificate
Land Ownership Certificate
Land Ownership
Certificate
I.
Is there any third party interference?
Yes
No
No
J.
Is any Fee charged by DoLRM for this
particular service
Village 2%, Urban
3% and KTM 4.5%
(4% as KTM and
0.5% for
improvement) of
land value
Stamp duty and transfer duty @
4% if the
vendor is a woman and @
6% if the vendor is a
man
Varies
In UK and India, land valuation model is at par with actual m
arket value, whereas in Nepal lot of disparity exists. Delhi government
had divided the entire Delhi region’s 2408 colonies into 10 registration slabs, which targets more land registration fee and tax from
super rich and rich category.
The facilitation for filling up the application form
is done by government officials (like tehsildar) in India and UK, whereas it is done by
third party association like ‘Likha Padi A
ssociation’ in Nepal which results in less transparency and more manipulation.
Nepal GEA
Design Principles Report
Page 101 of 149
BPR Report
11.2
11.2
11.2
11.2. ...4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. DoLRM would implement a computerized System for Land
Records M
anagement across N
epal at the earliest and would
ensure that Digital Signatures are issued to all relevant Users
•
MoU between DoLRM and Third Party Consultant for doing land
valuation assessment survey
•
DoLRM will save money which is lost during the Land Registration due
to disparity between Land Valuation Value and Actual Market Value of
Land
•
DoLRM need to divide areas into Land Registration Tax Slabs
•
Suitable Government Order has to be issued for ensuring legality of and
adherence to Tatkal Service
•
DoLRM personnel should be suitably trained in domain knowledge so
that single personnel can do the Application processing from single
window in Tatkal Service
•
Suitable training need to be given to DoLRM personnel on how to
process the New Simplified Rajinama form
•
DoLRM should set up proper linkages with other Government Agencies
as per GEA standards
•
Suitable training to Government personnel from different government
agencies needs to be given for how to Validate the Supporting
Documents Online
B. DoLRM w
ould ensure a Secure D
ata R
epository (with suitable
DR plan) is created for Land Records (utilizing Land Parcel
Survey Inform
ation, GIS Maps and data available with MoLD)
C. Facility to apply online for change of Ownership would be
provided to all citizens
D. DoLRM w
ould start using “Smart” Form
s for receiving requests
for change of Ownership wherein Nepali Citizens could just
provide their Citizenship No. and their other data-items could be
automatically extracted from the Citizen Database of MoHA
E. DoLRM would simplify the Application Form
that is currently
prescribed for Rajinaama (signed between Buyer and Seller at
the time of change of ownership of a Land Parcel)
Nepal GEA
Design Principles Report
Page 102 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
F. As the Digital Copies of Citizenship Certificate could be
accessed by D
oLRM from M
oHA, going forward the Applicants
should be exempted from submitting the notarized copies of this
Instrument while applying for change of Ownership
•
Government Agencies need to legally authorized the Nodal Officer for
Validating the Documents online
G. DoLRM w
ould provide the Applicants with the facility to upload
their Supporting Documents while applying for
change of
Ownership
H. DoLRM would provide Citizens with the option for Fast-track
change of Ownership of Land after payment of additional fee
I. Applicants would be provided the facility to track status of their
request for change of Ownership via website or their Mobile
Phones
J. DoLRM w
ould digitally capture and store the Biometric D
ata of
Applicants at the time of processing their request for change of
Ownership
K. DoLRM would devise a more dynamic system for Land Valuation
(slab-based with suitable involvement of External Consultants)
to ensure increased tax inflow from ownership changes
Nepal GEA
Design Principles Report
Page 103 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
L. DoLRM would explore the possibility of providing e-Payment
Gateway for the Applicants to electronically pay their Fee for
changing ownership of Land
M. DoLRM would m
ake Digitally-signed Copies of Land O
wnership
Certificates available online (with controlled access)
11.2
11.2
11.2
11.2. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing requests for changing Ownership (or Land
Mutation):
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
MoHA (from Citizenship Data)
Citizenship No. of Applicants (Owner /
Seller and Buyer)
DoTM (from Driving License Data)
Driving License No. of Applicants
(Owner / Seller and Buyer)
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicants
(Owner / Seller and Buyer)
Election Commission (from Voters Data)
Voter Registration No. of Applicants
(Owner / Seller and Buyer)
Nepal GEA
Design Principles Report
Page 104 of 149
BPR Report
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoFA (from Passport Holders Data)
Passport No. of Applicants (Owner /
Seller and Buyer)
1 1111 111. ...2 222. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application For Land
Mutation (Change in Land
Ownership)
• Citizen
• DoLRM
• Applicant name
• Perm
anent address
• Temporary address
• Date of birth (B.S. and
A.D.)
• Nationality
• Religion
• Gender
• Citizenship number
• Father name
• Land Parcel Details
• Field Book number
• Slip number
• Registration Number
Nepal GEA
Design Principles Report
Page 105 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
B.
Online Application Status
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Application status
C.
Download Digital Land
Ownership Certificate
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Land Parcel Details
Land Ownership Certificate
• Land Owner name
• Address
• Father Name
• Grandfather Name
• Citizenship Number
• Citizenship Issued Office
• Citizenship Number Issued
Date
• Proof Symbol
• District
• VDC
• Ward Number
• Land Type
D.
To check the details of Land
Parcel
• Nepal Police
• SC
• DoLRM
• EC
• DoLRM
• Land Parcel Details (VDC
number, Tole number,
block number, ward
number)
• Land Owner name
• Address
• Citizenship Number
• Citizenship Issued Office
• Citizenship Number Issued
Nepal GEA
Design Principles Report
Page 106 of 149
BPR Report
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
Date
• Proof Symbol
• District
• VDC
• Ward Number
• Land Type
Nepal GEA
Design Principles Report
Page 107 of 149
BPR Report
11.3
11.3
11.3
11.3 Management of Land Disputes
Management of Land Disputes
Management of Land Disputes
Management of Land Disputes
11.3.1
11.3.1
11.3.1
11.3.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this service
1. Department / Agency responsible for this service
2. Service being delivered manually or via Computers
3. How Does Citizen apply for Land Dispute Case
4. Which all supporting documents are required
5. How is Land Dispute data stored
6. What type of Document is issued after the Resolution of Land Dispute
7. Is there any Guideline available?
8. Is any Fee charged by DoLRM for this service
11.3.2
11.3.2
11.3.2
11.3.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• At present there are 21 Land Reform
Office Court have lot of pending cases
• Officially gap between two Tareekh or Hearing Date given to a case should be 1 m
onth. But due to m
anual process biasing
prevails.
11
1111
11. ...3 333. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
A.
Department / Agency responsible for this
service
DoLRM
Department of Land
Resources
Department of Land Registry
Nepal GEA
Design Principles Report
Page 108 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India - --- Delhi
Delhi
Delhi
Delhi
United Kingdom
United Kingdom
United Kingdom
United Kingdom
B.
Service being delivered manually or via
Computers
Manually
Online
Manual and Online
C.
How Does Citizen apply for Land Dispute
Case
Visiting Land Revenue and
Reform
Office
Online Complaint
Online Complaint
D.
Which all supporting documents are
required
Citizenship certificate,
document showing his / her
possession over the land parcel
(for ex. will), field book, slip from
DOS, NOC from VDC, Public
Notice copy
Photo Id proof and Land
Possession Details
Varies
E.
How is dispute data stored (e.g. manually
or in a IT-enabled system)
Manual
Online
Online
F.
What type of Document is issued after the
Resolution of Land Dispute
Land Ownership Certificate
Land Ownership Certificate
Land Ownership Certificate
G.
Is there any Guideline available?
No
Yes
Yes
H.
Is any Fee charged by DoLRM for this
service
No
No
No
Nepal GEA
Design Principles Report
Page 109 of 149
BPR Report
Online Consumer Grievance portal is available in India and UK for filling the Consumer Grievance where as in Nepal citizen needs to
file written application in land reform
office. No fixed process methodology is followed in Nepal, whereas in India and UK guidelines
are strictly followed.
11.3
11.3
11.3
11.3. ...4 444 Design
Design
Design
Design Principle
Principle
Principle
Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A.
DoLRM would provide the citizens with the facility for online
registration of their Land Disputes and would also provide them
with the facility to track the statuses of these disputes via website /
Mobile Phone
•
New system being developed by DoLRM has to be web-based
system with functionalities like
o
Online Application Grievance form
with facility for uploading
supporting documents
o
Multiple user logins for DoLRM personnel
•
Suitable training need to be given to DoLRM personnel for sending
Automated Alerts
•
DoLRM need to legally authorized the nodal officer for sending
Automated Alerts and sharing details
•
Suitable Government Order has to be issued for ensuring legality of
and adherence to the guidelines for Land Dispute Management
•
DoLRM should set up proper linkages with other Government
Agencies as per GEA standards
•
Suitable training need to be given to Government officials of different
government agencies for how to Validate the Supporting Documents
Online
•
Government Agencies need to legally authorized the Nodal Officer
for Validating the Documents online
B.
DoLRM can explore the option of interconnecting all 83 District
Land Revenue Office and 21 District Land Reform
Office so that
case inform
ation can be shared
C. DoLRM can give Guidelines for Land Dispute Management
D. DoLRM should also have suitable linkages with other Govt.
Agencies / Departments during the verification of the data as
provided by the Citizen. For instance, DoLRM could send the
Citizenship No. of the Citizen to MoHA and request for verification
of the same
Nepal GEA
Design Principles Report
Page 110 of 149
BPR Report
1 1111 111. ...3 333. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
1 1111 111. ...3 333. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application Form
for Land
Dispute
• Citizen
• DoLRM
• Applicant name
• Perm
anent address
• Temporary address
• Date of birth (B.S. and A.D.)
• Nationality
• Religion
• Gender
• Citizenship number
• Father name
• Land Parcel Details
• Field Book number
• Slip number
• Reason for Dispute
• Registration Number
B.
Online Application Status
(through e-M
ail & SMS)
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Application status
• Case details
C.
Online Details about Case
Tareekh (Hearing date)
• Citizen
• DoLRM
• Registration Number OR
OR
OR
OR
Citizenship Number
• Tareekh Details
Nepal GEA
Design Principles Report
Page 111 of 149
BPR Report
12.
12.
12.
12.
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA)
Nepal Telecom Authority (NTA)
In the Current State Assessment, 3 Services from NTA were covered, namely:
•
License Award Process for Value Added Services
•
Type Approval P
rocess
•
Consumer Grievance Redressal
These Services have been assessed internally as well as externally (with similar Services being delivered in India by Department of
Telecommunication & Telecom Regulatory Authority of India and Singapore by M
inistry of Inform
ation, Communications and the Arts
- Infocomm Development Authority) using a certain pre-defined parameters and thereafter the design considerations (as listed in Sub-
section 12.1.4, 12.2.4 & 12.3.4) have been derived.
12.1
12.1
12.1
12.1 License Award Proce
License Award Proce
License Award Proce
License Award Processssssss for VAS
for VAS
for VAS
for VAS
12.1.1
12.1.1
12.1.1
12.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does an Applicant apply
4. How is Applicant Data stored (manually or digitally)
5. Is there any guideline available?
6. Is any Fee charged by NTA for this particular service
12.1.2
12.1.2
12.1.2
12.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• License Management System Module of Office Automation System stores Licensee inform
ation. Office Automated System
soon will become W
eb Based System but no future proposal to get License Award Process online.
Nepal GEA
Design Principles Report
Page 112 of 149
BPR Report
• License Application form
captures the separate Value Added Services Details as per NTA guidelines for network service,
pay phone, trunk m
obile radio, pre paid calling card, audio conferencing, GMPCS, internet, radio paging and VSAT user.
Supporting documents were submitted as per guidelines
12
1212
12.1.
.1.
.1.
.1.3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
A.
Department / Agency responsible for the service NTA
Department of
Telecommunication
Ministry of Inform
ation,
Communications and the Arts -
Infocomm Development Authority
B.
Service being delivered manually or via
Computers
Manually
Manually
Online
C.
How does an Applicant apply
Through Application
Through Application
Through Online Application
D.
How is Applicant Data stored (manually or
digitally)
Online
Online
Online
E.
Is there any guideline available?
Yes
Yes
Yes
F.
Is any Fee charged by NTA for this particular
service
Varies
Varies
Varies
In Singapore this service is delivered via an online application form
which can be filled by any citizen with their Singpass ID. In India
and Nepal still online registration with unique identifier is not available.
Nepal GEA
Design Principles Report
Page 113 of 149
BPR Report
12
1212
12.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. NTA would provide the Telecom Operators with the facility to apply online for VAS Licenses •
New system being developed by NTA4 444 has
to be web-based with functionalities like
o
Online Application form
with facility
for uploading supporting documents
o
providing digitally signed license
o
providing online status of the license
B. NTA w
ould provide the Applicants w
ith the facility upload their Supporting D
ocuments as
prescribed while applying for VAS Licenses
C. NTA would start using “Smart” Form
s for the Telecom Operators to apply for VAS Licenses
wherein the static / perm
anent data-items of the A
pplicants (such as their Firm’s name,
address, etc.) w
ould be automatically extracted from the legacy R
ecords and they w
ould
only have to provide the additional / new data
D. NTA would ensure that Digital Signatures are issued to all relevant Officers involved in
processing applications for VAS Licenses
E. Applicants would be provided the facility to track status of their request for VAS via website
or their Mobile Phones
F. NTA would m
ake Digitally-signed Copies of VAS Licenses available online (with controlled
access)
4 N
TA
is
alr
ea
dy
pla
nn
ing
to
im
ple
me
nt
the
se f
un
ctio
na
liti
es
in O
AS
Nepal GEA
Design Principles Report
Page 114 of 149
BPR Report
12
1212
12.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
1 1112.1
2.12.1
2.1. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
No new W
eb Service would arise from the Design Principles as mentioned above.
Nepal GEA
Design Principles Report
Page 115 of 149
BPR Report
12.2
12.2
12.2
12.2 Type Approval Process
Type Approval Process
Type Approval Process
Type Approval Process
12.2.1
12.2.1
12.2.1
12.2.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does an Applicant apply
4. How is Applicant Data stored (manually or digitally)
5. Does Equipment Inform
ation is shared with Citizens
6. Is any Fee charged by NTA for this particular service
12.2.2
12.2.2
12.2.2
12.2.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Type approval equipment includes customer site term
inals and low power devices. NTA can map testing of equipment
process in Office Automated System.
• Evaluation of Equipment is manually done
• Communication between NTA and Service Provider about the Equipment is manually done.
12.2
12.2
12.2
12.2. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
A.
Department / Agency responsible for the service NTA
Department of
Telecommunication
Ministry of Inform
ation,
Communications and the Arts -
Infocomm Development Authority
B.
Service being delivered manually or via
Manually
Manually
Online
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
Computers
C.
How does an Applicant apply
Through Application
Through Application
Online Registration
D.
How is Applicant Data stored (manually or
digitally)
Online
Online
Online
E.
Does Equipment Inform
ation is shared with
Citizens
No
Yes
Yes
F.
Is any Fee charged by NTA for this particular
service
Varies
Varies
Varies
12.2
12.2
12.2
12.2. ...4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. NTA can explore the option to provide Online Form
with Technical Data
Attributes as Parameters for cross-checking the Equipment
•
New system being developed by NTA5 555 has to be web-
based with functionalities like
o
Online Application form
with facility for uploading
supporting documents
B. NTA would provide the Telecom Operators with the facility to apply online for
Type Approvals
5 N
TA
is
alr
ea
dy
pla
nn
ing
to
im
ple
me
nt
few
fu
nct
ion
aliti
es
in O
AS
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Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
C. NTA would provide the Applicants with the facility upload their Supporting
Documents as prescribed while applying for Type Approvals
o
providing digitally signed license
o
providing online status of the license
o
providing online application form
for verifying the
technical specification of the equipment
D. NTA would start using “Smart” Form
s for the Telecom O
perators to apply for
Type Approvals w
herein the static / perm
anent data-items of the Applicants
(such as their Firm’s name, address, etc.) w
ould be automatically extracted
from the legacy Records and they would only have to provide the additional /
new data
E. NTA w
ould ensure that Digital Signatures are issued to all relevant Officers
involved in processing applications for Type Approvals
F. Applicants w
ould be provided the facility to track status of their request for
Type Approvals via website or their Mobile Phones
G. NTA would m
ake Digitally-signed Copies of Type Approvals available online
(with controlled access)
H. NTA would provide the Telecom Operators with the facility to apply online for
Type Approvals
1 1112.2
2.22.2
2.2. ...5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
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1 1112.2
2.22.2
2.2. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application Form
for cross-
checking the Technical Specifications
of the Equipment
• Citizen
• NTA
• Equipment Technical
headings with input box
• Equipment will approve or
not
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12.3
12.3
12.3
12.3 Consumer Grievance Redressal
Consumer Grievance Redressal
Consumer Grievance Redressal
Consumer Grievance Redressal
12.3.1
12.3.1
12.3.1
12.3.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of this Service
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does an Applicant apply
4. How is Grievance data stored(e.g. manually or in a IT-enabled system)
5. How much time is taken to resolve Grievance
6. Is there any guideline available?
12.3.2
12.3.2
12.3.2
12.3.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Complaint can be registered by sending m
ail to [email protected] or directly filling complaint in N
TA office. Complaint
Grievance Redressal is not exhaustively used by the consumers due to lack of awareness about the system.
• NTA generally gets 4-5 complaints a year which is very less as they have 6.1 m
illion subscribers and growing at the rate of
22.5 percent per annum. NTA’s website is not solving any purpose to educate the consumers about their services.
• NTA at present doesn’t follow any standard process for resolution of complaints. Due to this adhoc process of resolution
many times service provider got saved from the legal fine.
12
1212
12. ...3 333. ...3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
A.
Department / Agency responsible for the service NTA
Telecom Regulatory
Authority of India
Ministry of Inform
ation,
Communications and the Arts -
Infocomm Development Authority
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
Singapore
Singapore
Singapore
Singapore
B.
Service being delivered manually or via
Computers
Manually
Manually
Online
C.
How does an Applicant apply
Visit NTA and Files
Complaint
Through Consumer Court
Online Registration
D.
How is Grievance data stored (manually or
digitally)
Manual & Online
Online
Online
E.
How much time is taken to resolve Grievance
Varies
Varies
Appro. 15 Days
F.
Is there any guideline available?
No
Yes
Yes
In India and Singapore application is filled through the grievance portal and resolution & judgment is given on the basis of the
guidelines set by the government. In Nepal there is no standard process of addressing grievance.
12.3
12.3
12.3
12.3. ...4 444 Design Considerations for BPR
Design Considerations for BPR
Design Considerations for BPR
Design Considerations for BPR
Consideration
Consideration
Consideration
Consideration
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. NTA can look at providing a secure web-based interface to Citizen to do
Online Registration of Grievance with facility of uploading Supporting
Documents
•
New system being developed by NTA6 666 has to be web-based with
functionalities like
6 N
TA
is
alr
ea
dy
pla
nn
ing
to
im
ple
me
nt
this
fu
nct
ion
ali
ty i
n O
AS
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Consideration
Consideration
Consideration
Consideration
Broad Implications
Broad Implications
Broad Implications
Broad Implications
B. NTA would prescribe and promulgate suitable Guidelines for Grievance
Redressal of consumers of Mobile Services (for use by Telecom
Operators)
o
Online Application form
with facility for uploading
supporting documents
•
NTA should set guidelines for Consumer Grievance Redressal
•
NTA can provide provision for ‘Mobile Number Portability’ so that
Grievance related to billing decreases
C. NTA can explore the option to create Awareness among Citizens
•
Like Issuing Public Notice in Newspaper
•
Highlighting the Grievance Section in NTA website
D. NTA can explore the option of introducing “Mobile Number Portability”
1 1112.3
2.32.3
2.3. ...5 555 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
No Data Requirement.
1 1112.3
2.32.3
2.3. ...6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
No new W
eb Service would arise from the Design Principles as mentioned above.
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13.
13.
13.
13.
Public Service Commission (PSC)
Public Service Commission (PSC)
Public Service Commission (PSC)
Public Service Commission (PSC)
In the Current State Assessment, 2 Services from PSC were covered, namely:
•
Collecting and Consolidating Manpower Requirements of various Ministries and Departments
•
Processing the Application and Analysis of Examination Result
These Services have been assessed internally as well as externally (with similar Services being delivered in India by Union Public
Service Commission, United Kingdom by Home Civil Service and South Korea by M
inistry of Public Administration and Security) using a
certain pre-defined parameters and thereafter the design considerations (as listed in Sub-section 13.1.4 & 13.2.4) have been derived.
13.1
13.1
13.1
13.1 Collecting and Consolidating Manpower Requirements of various Ministries and Departments
Collecting and Consolidating Manpower Requirements of various Ministries and Departments
Collecting and Consolidating Manpower Requirements of various Ministries and Departments
Collecting and Consolidating Manpower Requirements of various Ministries and Departments
13.1.1
13.1.1
13.1.1
13.1.1 Parameters for Assess
Parameters for Assess
Parameters for Assess
Parameters for Assessment
ment
ment
ment
Following parameters have been utilized for assessment of Service - Collecting and Consolidating Manpower Requirements of
various Ministries and Departments
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How does a Department / Agency raise Manpower Requisitions
4. If any Supporting Documents are required (and which all)
5. How are the Manpower Requisitions processed (manually or via an IT-enabled System)
6. Data managed manually or digitally
7. How much time is typically taken to fulfill the Manpower Requirements for a particular Department / Agency
8. Is there any additional data that is procured from Requisitioning Departments / Agencies before finalizing the Candidates
9. Is any Fee charged by PSC for this particular service (from other Departments)
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13.1.2
13.1.2
13.1.2
13.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Ministries have not yet been provided with the facility to submit their Manpower Requirement via Internet
• PSC should get the MR form
from MoGA atleast 1 month before the advertisement. But this time line is very difficult to meet
because of manual process. End result is requirement is carry forward to the next fiscal year.
• If any new requirement then P
SC should be inform
ed w
ithin 14 days from the D
ate of Advertisement, otherwise that
requirement will carry forward to next Fiscal Y
ear.
• No proper Application form
at is used by Department / Ministry while sending manpower requirement to MoGA.
13
1313
13.1.
.1.
.1.
.1.3 333 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nep
Nep
Nep
Nepal
alal
al
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
South Korea
South Korea
South Korea
South Korea
A.
Department / Agency responsible for the
service
PSC
UPSC
Home Civil Service
Ministry of Public
Administration and
Security (except Military
Manpower
Administration)
B.
Service being delivered manually or via
Computers
Manually
Manually
Online
Manually
C.
How does a Department / Agency raise
Manpower Requisitions
Through Application
Through Application
Online
Online
D.
If any Supporting Documents are
required (and which all)
None
None
None
None
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Parameter
Parameter
Parameter
Parameter
Nep
Nep
Nep
Nepal
alal
al
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
South Korea
South Korea
South Korea
South Korea
E.
How are the Manpower Requisitions
processed (manually or via an IT-
enabled System)
Manually
Online
Online
Manually
F.
Data managed manually or digitally
Manually
Manually & Digitally
Digitally
Digitally
G.
How much time is typically taken to fulfill
the Manpower Requirements for a
particular Department / Agency
Ideally 2 months
Depends on position
Depends on position
Depends on position
H.
Is there any additional data that is
procured from Requisitioning
Departments / Agencies before finalizing
the Candidates
Manpower Requirement
Details
Manpower Requirement
Details
Job profile Details and
gives recruitment
guidelines and post job
opening in Home Civil
Service website
Manpower Requirement
Details
I.
Is any Fee charged by PSC for this
particular service (from other
Departments)
No
No
No
No
In UK, Home Civil Service just gives the guidelines to every ministry about the recruitment unlike in Nepal, India and Korea where
PSC, UPSC and Ministry of Public Administration and Security respectively selects the candidate for them. Filling Manpower
Requisition in UK and Korea is online where as Nepal and India still doing it manually.
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13
1313
13.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A.
PSC would provide Secure Online Accounts (on-demand)
for all the Ministries / Departments to submit their
Manpower Requirements electronically and also to receive
automated alerts regarding PSC’s schedule of conducting
examinations
• Time would be saved in gathering and consolidating the requirements from
various Ministries / Departments
• Various Ministries / Departments need to be convinced for using the
computerized systems (for sending their MR)
• Suitable Government Order has to be issued for ensuring the legality of and
adherence to the online flow for MR
• PSC would have to ensure that the new System that is planned for near
future has the capability for supporting the online flow
• Suitable training need to be given for how to fill up the online MR form
B.
PSC can consider the option of utilizing a computerized
system (with pre-defined Templates for MRs) for
consolidation of requirements received from various
Ministries / Department7
13
1313
13.1.
.1.
.1.
.1.5 555 Data Requirement for BPR
Data Requirement for BPR
Data Requirement for BPR
Data Requirement for BPR
No Data Requirement.
13
1313
13.1.
.1.
.1.
.1.6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Manpower
Requirement Application form
• All Departments and
Ministries (except Ministry
• PSC
• Ministry / Department name
• Number of Positions
required
• Application date
• Registration number
7 Such a system
is already been planned and PSC is currently in the process of finalization of TOR with assistance from
ADB.
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Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
(for Non-Technical and Non-
Gazatted Positions)
of Law, Agriculture and
Health)
• Number of positions
bifurcation with respect to
Non Gazetted and Non
Technical
• Name of Nodal Officer
• Designation
B.
Online Status about the MR
Application (through e-M
ail &
SMS)
• All Departments and
Ministries (except Ministry
of Law, Agriculture and
Health)
• PSC
• Application date
• Registration number
• Ministry / Department name
• Number of Positions
Requested bifurcation with
respect to Non Gazetted
and Non Technical
• Name of Nodal Officer
• Designation
• Application date
• Registration number
• Date of Advertisements
• Examination Center
Details
• Number of Applicants
• Date of Examination
• Date of Written
Examination Result
• Proposed Date of
Interview
• Tentative Number of
Selected Applicants
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13.2
13.2
13.2
13.2 Processing the Application and Analysis of Examination Result
Processing the Application and Analysis of Examination Result
Processing the Application and Analysis of Examination Result
Processing the Application and Analysis of Examination Result
13.2.1
13.2.1
13.2.1
13.2.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of Service - Processing the Application and Analysis of Examination Result
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How is Applicant Data stored and processed
4. Which Supporting Documents are required while applying for Government Job
5. What type of Document is issued after the Complete Processing of an Application Form
6. Are there any categories in Application form
at?
7. What type of Document is issued after Publishing the Result
8. Does OMR sheet is used in written examination
9. Which data is shared with which other Government Agencies?
10. Is any Fee charged by PSC for this particular service (from Applicants)
13.2.2
13.2.2
13.2.2
13.2.2 Service Analysis
Service Analysis
Service Analysis
Service Analysis
• Even though the Applicants can get (and submit) their Application Form
s in PSC’s Zonal and Regional Offices and also at
all the Post Offices, they have not yet been provided with the facility to submit their Form
via Internet
• At present, there are no linkages / interfaces between PSC and other Ministries / D
epartments / Agencies to check the
authenticity of the Supporting Documents that are submitted by the Applicant (such as Citizenship Certificate, Academic
Certificates, etc.)
• The ICT Infrastructure and IT-trained Manpower is currently not being used for other services except for Result Analysis.
• Applicant test venue and roll number is given with respect to Zone or Vacancy Post.
• Double Blind System (Double C
ode System) Concept is used for evaluation of answer-sheets. In this process answer-
sheet first page left hand side section is torn and assigned a code, all answer-sheets 1st page hand side section with code
on it are collected and given to Chairman of PSC for archive. Then first page left hand side second section is also torn apart
Nepal GEA
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and assign a different code, Then 2nd section of all answer-sheets are collected and given to Secretary of PSC for archive.
Then answer-sheets with 2nd code on it are given to expert’s panel for evaluation.
13
1313
13. ...2 222. ...3 333 Service Benchmarking
Service Benchmarking
Service Benchmarking
Service Benchmarking
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
South Korea
South Korea
South Korea
South Korea
A.
Department / Agency responsible for the
service
PSC
UPSC
Home Civil Service
Ministry of Public
Administration and
Security (except Military
Manpower
Administration)
B.
Service being delivered manually or via
Computers
Manually
Partially Computerized
Partially Computerized
Manually
C.
How is Applicant Data stored and
processed
Manually
Online and Online
Rejection Functionality
is also available
Online
Manually
D.
Which Supporting Documents are
required while applying for Government
Job
Academic Credentials
(highest level),
Citizenship Certificate
Photocopy, Experience
Certificate (As per
Advertisement)
Academic Credentials
(highest level),
Experience Certificate
(As per Advertisement)
Academic Credentials
(highest level),
Experience Certificate
(As per Advertisement)
Academic Credentials
(highest level),
Experience Certificate
(As per Advertisement)
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Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
United Kingdom
United Kingdom
United Kingdom
United Kingdom
South Korea
South Korea
South Korea
South Korea
E.
What type of Document is issued after
the Complete Processing of an
Application Form
Admit Card
Admit Card
Admit Card
Admit Card
F.
Is there any categories in Application
form
at?
No
Yes
Yes
Yes
G.
What type of Document is issued after
Publishing the Result
Result Report
Result Report
Online Result
Result Report
H.
Does OMR sheet is used in written
examination
No
Yes
Yes
Yes
I.
Which data is shared with which other
Government Agencies?
Recommendations
Recommendations
Recruitment Guidelines Recommendations
J.
Is any Fee charged by PSC for this
particular service (from Applicants)
Varies with Application
Varies with Application
Varies with Application
Varies with Application
In UK and India this service is partially computerized where as Nepal8 888 is in process of making this service computerized. OMR sheet
is not used for Written Examination evaluation in Nepal where as in India, UK and Korea OMR sheet is used for easy evaluation and
analysis of result. UK and India issues admit card to the applicant online where as Nepal is in process of developing the system which
will generate online Admit Card.
In Nepal, PSC uses single application form
at for all job categories where as different form
ats are used in India, Korea and UK.
8 Such a system
is already been planned and PSC is currently in the process of finalization of TOR with assistance from
ADB.
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13
1313
13. ...2 222. ...4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. PSC w
ould provide the A
pplicants w
ith the facility to upload their
Supporting D
ocuments and also to take the printout of their Admit
Cards
•
New system being developed by PSC should include following
functionalities
o
Online Application form
with facilities for uploading
supporting documents
o
Mobile Payment Gateway for receiving applicant fee
o
Multiple logins for PSC Personnel
o
Online storage of Applicant Inform
ation
o
Online Generation of Admit Card
•
PSC would have to ensure that the new System that is planned for
near future has the capability for supporting the online flow
•
PSC will save time taken by manual process of collecting Application
form
and Fee and processing admit card
•
Suitable training need to be given to PSC Personnel for
o
How to process and store applicant data
o
for sending Automated Alerts
o
for storing the Applicant Inform
ation Online
•
Suitable training need to be given to different Government Agencies
for how to Validate the Supporting Documents Online
•
PSC need to request NTA for Mobile Payment Gateway Guidelines
•
PSC need to legally authorized the nodal officer for sending
Automated Alerts
•
PSC should set up proper linkages with other Government Agencies
as per GEA standards
•
Government Agencies need to legally authorized the Nodal Officer
for Validating the Documents and for sending Automated Alerts
•
Suitable MoU need to be signed between Postal Department & PSC
B. PSC can check the option of m-Payment Gateway for receiving the
Application fee
C. PSC can explore the option to send Automated Alerts to Applicants
D. PSC would start using “Smart” Form
s for receiving Applications from
interested Candidates wherein Nepali Citizens could just provide
their Citizenship No. and their other data-items could be
automatically extracted from the Citizen Database of MoHA
E. PSC can consider the online storage of Applicant Inform
ation
F. PSC website can publish the schedule of interview and send
respective Automated Alerts to Relevant Department
G. PSC can consider using Tele-Centers for receiving filled application
form
with fee and supporting documents.
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13
1313
13. ...2 222. ...5 555 Data Requirements for
Data Requirements for
Data Requirements for
Data Requirements for BPR
BPR
BPR
BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing applications from Nepali citizens for
appearing in PSC’s exams:
• Citizen’s Name
• Gender
• Date of Birth
• Father’s Name
• Grandfather’s Name
• Citizenship Details
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoHA (from Citizenship Data)
Citizenship No. of Applicant
DoTM (from Driving License Data)
Driving License No. of Applicant
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant
Election Commission (from Voters Data)
Voter Registration No. of Applicant
MoFA (from Passport Holders Data)
Passport No. of Applicant
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1 1113 333.2.
.2.
.2.
.2.6 666 Web
Web
Web
Web Services that are possible
Services that are possible
Services that are possible
Services that are possible
Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online Application
Form
• Citizen
• PSC
• Position code
• Applicant Name
• Applicant Citizenship Number
• Applicant Academic Details
• Work Experience Details
(Years of Exp, Organization
Name, Location, Designation)
• For Government Employee
(Name of Ministry /
Department, Designation,
Location, Years of Exp)
• Perm
anent Address (Zone,
District, VDC / Municipality,
Ward Number, Tole, Block
Number)
• Date of Birth (B.S. and A.D.)
• Applicant Age
• Gender
• Father Name
• Father’s Profession
• Advertisement number
• Registration number
B.
Online Issuance of
Admit Card
• Citizen
• PSC
• Registration Number OR
OR
OR
OR
Applicant Citizenship Number
• Applicant Name
• Position Code
ELECTRONIC ADMIT CARD
• Applicant Name
• Advertisement Number
• Service
Nepal GEA
Design Principles Report
Page 133 of 149
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Service
Service
Service
Service
Potential
Potential
Potential
Potential
Consumers
Consumers
Consumers
Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
• Advertisement Number
• Group / Sub Group
• Grade
• Post
• Examination Center
• Test Timings / Venue details
• Position Code
• Test timings
C.
Applicant Result
(through e-M
ail &
SMS)
• Citizen
• PSC
• Applicant Roll Number
• Registration Number OR
OR
OR
OR
Applicant Citizenship Number
• Applicant Name
• Applicant Roll Number
• Section W
ise Marks (Marks in Green
Color indicating Applicant cleared
sectional cut-off and Red Color showing
Applicant didn’t clear sectional cut-off)
• Overall result (Pass / Fail)
D.
Online Issue of
Applicant’s
Appointment Letter
• Citizen
• All Ministries
/ Departments
• Applicant Roll Number
• Registration Number OR
OR
OR
OR
Applicant Citizenship Number
• Name of Department / Government
Organization
• Applicant Name
• Applicant Designation
• Post Level
• Appointment Decision Date
• Date of Appointm
ent / Joining
Nepal GEA
Design Principles Report
Page 134 of 149
BPR Report
14.
14.
14.
14.
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA)
Ministry of Home Affairs (MoHA)
In the C
urrent State Assessment, one Service from M
oHA w
as covered, namely – issue of Citizenship C
ertificate. This particular
Service has been assessed internally as well as has been benchmarked externally (with similar Service being delivered in India and
in United States of America) using a certain pre-defined parameters. The design considerations have thereafter been derived and are
listed in Sub-section 14.1.4.
14.
14.
14.
14. Issue of
Issue of
Issue of
Issue of Citizenship Certificate
Citizenship Certificate
Citizenship Certificate
Citizenship Certificate
14.1.1
14.1.1
14.1.1
14.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of MoHA as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How and where does one apply for a Citizenship Certificate
4. How is Applicant’s data stored (manually or digitally)
5. How much time is taken to process an Application and issue the Citizenship Certificate
6. Is there any data that is cross-verified and shared with other Departments while issuing the Citizenship Certificate
14
1414
14.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• Applicants have not yet been provided with the facility to submit their Applications for Citizenship Certificate via Internet and
also CCDS has not yet been im
plemented in most of the CDO Offices.
• It was observed that at Lalitpur CDO, in spite of having implemented CCDS, the Applicants themselves were carrying their
Files from one Officer to another during the processing of their cases.
• In spite of collecting the Biometric Data from the Applicants, at present there is no procedure in place for interfacing with
other Departments / Agencies that are collecting the Biometric data as well (to effective de-duplicate & utilize the same)
Nepal GEA
Design Principles Report
Page 135 of 149
BPR Report
• There are no electronic interfaces between different CDO Offices to cross-check the details of migrants from one district to
another while issuing Citizenship Certificate
• As m
ajority of the citizen data that is with the CDO Offices is not digitalized or cannot be shared easily, it is quite difficult to
verify the details of their Parents and Spouses as provided by the Applicants
• Digital Copy of the Citizenship Certificates are not available to anyone who desires to confirm
their authenticity or desires to
see them online
• MoHA has to immediately look at incorporating suitable Security Features (such as Digital Signatures) to ensure sanctity &
legality of data being accessed, processed and stored during issue of Citizenship Certificate across various levels.
• Currently there are no electronic interfaces between M
oHA and other Departments / Agencies to cross-verify the data as
provided by citizens while applying for a C
itizenship Certificate. For instance, there is no provision for MoHA to digitally
verify the authenticity of a Birth Certificate as provided by an applicant with the relevant Municipality / VDC.
14
1414
14.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
USA
USA
USA
USA
1
Department / Agency responsible for the
service
MoHA
Ministry of Home Affairs (MHA)
US Citizenship & Immigration
Services (USCIS)
2
Service being delivered manually or via
Computers
Partially Computerized
Manual
Partially Computerized
3
How and where does one apply for a
Citizenship Certificate
Manually at CDO
Offices
Manually at District Collector / District
Magistrate Offices
Manually at USCIS Field Offices
4
How is Applicant’s data stored (manually
or digitally)
Manually
Manually
Digitally
Nepal GEA
Design Principles Report
Page 136 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
USA
USA
USA
USA
5
How much time is taken to process an
Application and issue the Citizenship
Certificate
½ working-day
3-4 months
4-6 weeks
6
Is there any data that is cross-verified
and shared with other Departments while
issuing the Citizenship Certificate
None
Immigration data (Ministry of External
Affairs) + Domicile Data (State Govt.)
Citizens’ data + Immigration data
(State Department)
Even though the process of issue of Citizenship Certificate is quickest in Nepal (as compared to India or USA), there are no
appropriate interfaces in place for cross-verification and sharing of applicants’ data between MoHA and other Ministries /
Departments (unlike USA where USCIS shares and cross-verifies the applicants’ data with State Department and other Agencies).
14.1.4
14.1.4
14.1.4
14.1.4 Design Principle
Design Principle
Design Principle
Design Principles for BPR
s for BPR
s for BPR
s for BPR
Design Principles
Design Principles
Design Principles
Design Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. MoHA would implement the CCDS at all CDO Offices across Nepal and
would also ensure that Digital Signatures are issued to all its relevant
Users
• MoHA would have to allocate suitable funds for enabling
additional features (such as online application for
Citizenship Certificate, Digital Signatures, etc.) into CCDS
and also for its subsequent rollout across the Country
• The legality and sanctity of computerized process would be
ensured if Digital S
ignatures are implemented
• Suitable Government Order has to be issued for ensuring
legality of and adherence to new flow (especially for
allowing citizens to submit their Applications online)
• Suitable training need to be given across various levels for
B. MoHA would ensure a Secure Data Repository (with suitable DR plan) is
created for Citizen data and that all the m
anually-stored citizen-records
are digitalized at the earliest
C. Facility to apply online for Citizenship Certificate would be provided
Nepal GEA
Design Principles Report
Page 137 of 149
BPR Report
Design Principles
Design Principles
Design Principles
Design Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
D. MoHA would provide the Applicants with the facility to upload their
Supporting Documents while applying for Citizenship Certificate
ensuring effective usage of computerized systems
• MoU have to be signed with other Ministries / Departments
for cross-verification and sharing of citizens’ data
• Suitable arrangements would have to worked out between
MoHA and Municipalities / VDCs for simultaneously issuing
Birth Certificate and Citizenship Certificate to the children
born to Nepali Citizens
E. Applicants would be provided the facility to track status of their request
for Citizenship Certificate via website or their Mobile Phones
F. MoHA would make Digitally-signed Copies of Citizenship Certificate
available online (with controlled access)
14.1.5
14.1.5
14.1.5
14.1.5 Data Requirements
Data Requirements
Data Requirements
Data Requirements for BPR
for BPR
for BPR
for BPR
Data required
Data required
Data required
Data required
Supplier
Supplier
Supplier
Supplier
Search Variable
Search Variable
Search Variable
Search Variable
While processing applications from Nepali citizens for
Citizenship Certificate:
• Applicant’s Details
o Name
o Gender
o Date of Birth
o Father’s Name
o Grandfather’s Name
• Citizenship Details of Applicant’s Father
o Citizenship No.
o Date of Issue
o Issuing Office
o Issuing District
• Citizenship Details of Applicant’s Mother
o Citizenship No.
MoHA (from Citizenship Data)
Citizenship No. of Applicant’s Father &
Mother
DoTM (from Driving License Data)
Driving License No. of Applicant’s
Father & Mother
MoLD (from Vital Registration Data)
Birth Certificate No. of Applicant and
his / her Father & Mother
Election Commission (from Voters Data)
Voter Registration No. of Applicant’s
Father & Mother
Nepal GEA
Design Principles Report
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BPR Report
o Date of Issue
o Issuing Office
o Issuing District
• Perm
anent Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
• Correspondence Address
o Block No.
o Ward No.
o Tole
o VDC / Municipality
o District
MoFA (from Passport Holders Data)
Passport No. of Applicant and his / her
Father & Mother
14
1414
14.1.6
.1.6
.1.6
.1.6 Additional
Additional
Additional
Additional Web Services that
Web Services that
Web Services that
Web Services that would be
would be
would be
would be possible
possible
possible
possible after BPR
after BPR
after BPR
after BPR
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A. Apply online for Citizenship Certificate
Citizens
MoHA (via
CCDS)
Various details of the
applicants (as
mandated by MoHA)
Acknowledgement Receipt
B. Know the status of application for
Citizenship Certificate (via website or via
SMS)
Citizens
MoHA (via
CCDS)
Unique Application
No.
Current status (application
accepted / under evaluation /
processed)
C. Verify domicile / property-ownership data
of Applicant
MoHA
DoLRM
Address of the
Property as cited by
Property ownership details
Nepal GEA
Design Principles Report
Page 139 of 149
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Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
the Applicant
D. Verify Birth Certificate of Applicant
MoHA
Municipality /
VDC
Applicant’s Name or
Citizenship No. of
Applicant’s parents or
Applicant’s Address
Birth Certificate details
E. Get Citizens’ details / View Digital Copy
of Citizenship Certificate
• Relevant Govt.
Agency
• Anyone authorized
by the citizen
MoHA
Citizenship No.
Various details of the Citizen as
available with MoHA
Nepal GEA
Design Principles Report
Page 140 of 149
BPR Report
15.
15.
15.
15.
Department of Post
Department of Post
Department of Post
Department of Post
In the Current State Assessment, instead of a Government Service the Tele-Center Network (that is being established across Nepal
with the primary idea of providing access to various e-Services to the common citizens) has been assessed from DoP. This
Infrastructure has been assessed internally as well as has been benchmarked externally (with CSC Network of Punjab State in India)
using a certain pre-defined parameters. The design considerations have thereafter been derived and are listed in Sub-section 15.1.4.
15.1
15.1
15.1
15.1 Tele
Tele
Tele
Tele- ---Center Network
Center Network
Center Network
Center Network
15.1.1
15.1.1
15.1.1
15.1.1 Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Parameters for Assessment
Following parameters have been utilized for assessment of the Service of DoP as covered by PwC Team:
1. Owner Department / Agency
2. Spread / Numbers
3. Infrastructure available
4. Services being delivered
5. Funding Model being followed
6. Value Proposition being provided
15
1515
15.1.2
.1.2
.1.2
.1.2 Self Assessment
Self Assessment
Self Assessment
Self Assessment
• There are about 200+ Tele-Centers in Nepal and the plan is to take their number to about 800 in the near future.
• Currently the Tele-Centers are being used for Inform
ation-dissemination, Telephony, Internet Access, Desktop Publishing
Services, Basic Computer Education & Training, Video Conference facility, etc. and a very few G
overnment Services are
being routed through them
• Awareness regarding the Tele-Centers (and their potential in e-G
overnance) is low not only amongst the citizens but also
within the Government
• Unlike CSC Network of India, the Tele-Centers are not categorized as “Core ICT Infrastructure” in Nepal and subsequently
a larger support & management mechanism to effectively utilize their potential is missing
Nepal GEA
Design Principles Report
Page 141 of 149
BPR Report
15
1515
15.1.3
.1.3
.1.3
.1.3 Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Comparative Assessment (Benchmarking)
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India (Punjab State)
(Punjab State)
(Punjab State)
(Punjab State)
1
Owner Department / Agency
Department of Post
State Departments of IT
2
Spread / Numbers
200+
2500+
3
Infrastructure available
• Fully-furnished Office Space
• 2 PC (with UPS)
• 2 Printers (Inkjet + Dot matrix)
• Wired /Wireless Connectivity ( as
per availability)
• Scanning Machine
• Fax machine
• Photocopy machine
• Fully-furnished Office Space (100–150 sq. ft)
• 2 PC (with UPS)
• 2 Printers (Inkjet + Dot matrix)
• Digital / Web Camera
• Waterm
arked Stationary (for printing Certificates)
• Genset / Inverter
• Mobile Phone
• Wired /Wireless Connectivity ( as per availability)
• Scanning Machine
• Biometric Reader
• Smart Card Reader & W
riter
4
Services being delivered
G2C Services
G2C Services
G2C Services
G2C Services
• Inform
ation-dissemination
B2C Services
B2C Services
B2C Services
B2C Services
• Telephony
• Internet Access
• Desktop Publishing Services
• Basic Computer Education
• Video Conference facility
G2C Services
G2C Services
G2C Services
G2C Services
• Inform
ation Dissemination (general inform
ation,
download Application Form
s, etc.)
• Land Records (Copy of RoR, application for
Mutation, etc.)
• Vital Registration (Birth Certificate, Marriage
Registration, etc.)
• Online Bill Payment (W
ater, Electricity, phone, etc.)
• Transport (application for Driving Licenses, Vehicle
registration, perm
its, etc.)
• Agriculture (application for subsidies / assistance,
Nepal GEA
Design Principles Report
Page 142 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India (Punjab State)
(Punjab State)
(Punjab State)
(Punjab State)
etc.)
• Municipality Services (application for Property
Registration, payment of tax, etc.)
• Welfare Services (application for Pensions, Ration
Card, Subsidies, etc.)
• Education Services (application for admission,
scholarships, exam-results, etc.)
• Passport
• Grievance Redressal
B2C Services
B2C Services
B2C Services
B2C Services
• IT services (Printing, Scanning, DTP, web surfing,
etc.)
• Agri-business services (consulting, testing,
inform
ation, Sales procurement, etc.)
• Banking and Financial Services (Loans, Deposits,
Micro-finance, etc.)
• Telecom Services (PCO, Post-paid/pre-paid
connections, mobile phone sales)
• Commercial S
ervices (Matrimonial, Astrology, Bio-
data, etc.)
• Retail Sales & Referrals (FMCG, Consumer
Goods, Durables, Vehicles, etc.)
• Education Services (IT Training, English Speaking,
etc.)
• Health (Tele-m
edicine, OTC medicines, etc.)
• e-Commerce (Online shopping, Trading, etc.)
B2B Services
B2B Services
B2B Services
B2B Services
• Market Research
Nepal GEA
Design Principles Report
Page 143 of 149
BPR Report
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India (Punjab State)
(Punjab State)
(Punjab State)
(Punjab State)
• Rural B
PO Services (Data Collection, Data
Digitalization, etc.)
• Advertising, Branding and Promotions
5
Funding Model being followed
DoP’s own funds
Funding from Central Government + Funding from State
Government + PPP Model
6
Value Proposition being provided
None
• One-stop Shop for all G2C, B2C and B2B Services
• Avenue for Employment for Village level
Entrepreneurs (VLE)
The CSC Networks of Indian States are m
uch advance in term
s of their infrastructure, their coverage / reach and also the portfolio of
services that are being offered. Furtherm
ore, the State Governments in India are actively utilizing PPP Models in setting-up their CSC
Networks to ensure that firstly the cost of the project is shared and secondly m
ore employment opportunities are created (for Village
level E
ntrepreneurs, Data Entry Operators, etc.).
15
1515
15.1.4
.1.4
.1.4
.1.4 Design
Design
Design
Design Principle
Principle
Principle
Principles for BPR
s for BPR
s for BPR
s for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. Request the Government of Nepal to declare Tele-Centers as a part of
the Core e-G
overnance Infrastructure
• Suitable funds have to be allocated for establishing (and
publicizing) Tele-Centers across the Country. These can be
from within the Government and from PPP Models
• The legality and sanctity of routing various Government
Services via Tele-Centers has to be ensured via suitable
B. Sign suitable MoU with various Ministries / Departments to have their
Services routed via the Tele-Centers and for using these as One-stop
Shop for all G2C, B2C and B2B Services
Nepal GEA
Design Principles Report
Page 144 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
C. Standardize the Infrastructure Specifications for the Tele-Centers (after
taking suitable inputs from the Ministries / Departments whose Services
would be offered)
Government Orders
D. Devise suitable Business Models to share the cost of establishing and
operating the Tele-Centers
E. Devise and implement suitable Communication Strategy to ensure that
citizens, business and other Ministries / Departments are aware of the
Tele-Centers and the benefits that they offer
15.1.5
15.1.5
15.1.5
15.1.5 D DDData Requirement
ata Requirement
ata Requirement
ata Requirements for BPR
s for BPR
s for BPR
s for BPR
No Data Requirement.
Nepal GEA
Design Principles Report
Page 145 of 149
BPR Report
16.
16.
16.
16.
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB)
Nepal Rastra Bank (NRB) – ––– Central Bank of Nepal
Central Bank of Nepal
Central Bank of Nepal
Central Bank of Nepal
In the Current State Assessment, 1Service from NRB was covered, namely – Submission of Periodic Data from Banks & Financial
Institutions. This particular Service has been assessed internally as well as externally (with similar Service being delivered in India by
Reserve Bank of India and in England by the Bank of England) using a certain pre-defined parameters and thereafter the design
considerations (as listed in Sub-section 16.1.4) have been derived.
16.1
16.1
16.1
16.1 Submission of Periodic Data from Banks & Financial Institutions
Submission of Periodic Data from Banks & Financial Institutions
Submission of Periodic Data from Banks & Financial Institutions
Submission of Periodic Data from Banks & Financial Institutions
16
1616
16.1.
.1.
.1.
.1.1 111 Parameters for As
Parameters for As
Parameters for As
Parameters for Assessment
sessment
sessment
sessment
Following parameters have been utilized for assessment of the Service of NRB as covered by PwC Team:
1. Department / Agency responsible for the service
2. Service being delivered manually or via Computers
3. How is Periodic financial data Collected from Banks & Financial Institutions
4. How is Periodic Data Analyzed and Evaluated
5. How is Financial data stored(e.g. manually or in a IT-enabled system)
6. Is there any report shared with other departments
16.1.2
16.1.2
16.1.2
16.1.2 Self
Self
Self
Self- ---Assessment
Assessment
Assessment
Assessment
• Banks & Financial Institutions have not yet been provided with the facility to submit their Reports via Internet
• Financial Data is stored in Access and Excel form
at, which lacks security standards
• At present NRB is not using any Data Analysis and Reporting tool
Nepal GEA
Design Principles Report
Page 146 of 149
BPR Report
16
1616
16.1.
.1.
.1.
.1.3 333 Service
Service
Service
Service Benchmarking
Benchmarking
Benchmarking
Benchmarking
Parameter
Parameter
Parameter
Parameter
Nepal
Nepal
Nepal
Nepal
India
India
India
India
England
England
England
England
A.
Department / Agency responsible for the service
NRB
Reserve Bank of India
Bank of England
B.
Service being delivered manually or via Computers Manually
Partially Computerized
Computerized
C.
How is Periodic financial data Collected from Banks
& Financial Institutions
Email or Fax or Hard Copies
Email or Fax or Hard Copies O
nline
D.
How is Periodic Data Analyzed and Evaluated
Through Access and Excel
Through Data analysis tool
Through Data analysis tool
E.
How is Financial data stored(e.g. manually or in a
IT-enabled system)
Access and Excel
Secure Database
Secure Database
F.
Is there any report shared with other departments
Yes
Yes
Yes
In India and England secure database is used for storing financial data and Data analysis tools are used analyzing and evaluating the
financial data from FIs. Bank of England has a secure web based application for collecting financial data from FIs.
16
1616
16.1.
.1.
.1.
.1.4 444 Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Design Principles for BPR
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
A. NRB would provide Secure Online Accounts (on-demand) for
Banks & Financial Institutions to electronically submit the
•
New system being developed by NRB should include following
Nepal GEA
Design Principles Report
Page 147 of 149
BPR Report
Principles
Principles
Principles
Principles
Broad Implications
Broad Implications
Broad Implications
Broad Implications
prescribed Reports on periodic basis (with facility for automatic
Alerts regarding pending Reports)
functionalities
•
Multiple user logins for Banks & FIs and facility for uploading
signed documents
•
Expandable Data Storage Capacity
•
Time would be saved in gathering Financial Data
•
Banks & Financial Institutions need to legally authorized the nodal officer
for sending financial data
•
Suitable training need to be given to FIs Personnel for sending and
uploading of suitable financial data
•
Suitable training need to be given to NRB Personnel for how to Use Data
Analysis & Reporting tool and for how to Exchange Relevant Data
•
Identification of offsite locations for DR Plan
•
NRB should set up proper linkages with other Government Agencies as per
GEA standards
•
NRB need to legally authorized the Nodal Officer for Exchanging the Data
with different Government Agencies and Financial Institutions
B. NRB would ensure a Secure Data Repository (with suitable
DR plan) is created for Reports as received from various
Banks & Financial Institutions
C. NRB would ensure that Digital Signatures are issued to all
users of the computerized system
D. NRB would start utilizing suitable Data Analysis Tools for
analyzing the Reports as received from various Banks &
Financial Institutions
16
1616
16.1.
.1.
.1.
.1.5 555 Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
Data Requirements for BPR
No Data Requirement.
16
1616
16.1.
.1.
.1.
.1.6 666 Web Services that are possible
Web Services that are possible
Web Services that are possible
Web Services that are possible
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
A.
Online submission of Financial data
• Banks
• Financial Institutions
• NRB
• Financial details
• Registration number
Nepal GEA
Design Principles Report
Page 148 of 149
BPR Report
Service
Service
Service
Service
Potential Consumers
Potential Consumers
Potential Consumers
Potential Consumers
Producer
Producer
Producer
Producer
Input Variables
Input Variables
Input Variables
Input Variables
Outputs
Outputs
Outputs
Outputs
B.
Online Sharing of Inform
ation across
other Agencies
• Government Agencies • NRB
• Required Inform
ation
Details
• Digitized Inform
ation
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Design Principles Report
Page 149 of 149
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Annexure-1: Parameters utilized for Business Process Evaluation
Par
amet
er
Wei
gh
tag
e al
loca
ted
1.
Process Modelling / P
rocess Nature (Production, Adm
inistrative, Ad-hoc & Collaborative)
15%
2.
Process Collaboration / P
rocess Analytics
5%
3.
Process Technology / S
upport
5%
4.
Workflow Managem
ent
5%
5.
Data Security Managem
ent
10%
6.
Data Sharing / Inter governm
ental &
cross agency Inform
ation Sharing
10%
7.
Knowledge Managem
ent
15%
8.
Organizational M
andates ( Laws, Regulations & Policies) Involved
10%
9.
Enterprise Strategy & Transition Managem
ent of S
ervice
10%
10. Perform
ance Managem
ent &
Reporting
5%
11. Workforce Managem
ent / Hum
an Capital M
anagem
ent
10%