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Name: HARVINDER SINGH DHALIWAL
I.D.: A8273
US 7456
Task 1.
Introduction
Countdown is largest Shopping mall in all New Zealand. Countdown include a large in-store bakery baking fresh goods daily, as well as a butchery department, expansive produce section, service seafood counter and a service deli. The store is also introducing a larger range of bulk food items, offering added convenience for busy families and people travelling through Silverdale on holiday. The store also feature a walk-in beer chillers, a Lotto outlet situated in the foyer and 150 covered car parks, in addition to easy access to more than 250 additional parks at the Silverdale retail complex. . In May 2003 the countdown one card was launched. This innovative programme centred on a card called the one card, the team at Countdown are really proud and excited to announce that $1.22 million has been raised for this year’s Countdown Kids Hospital Appeal and Countdown would like to say a big thanks to the generosity of customers, staff and suppliers for helping to make this happen.It has been 4 years since $1 million has been raised in a year and this adds to the total of over $4.5 million dollars that has been donated in the last five years. Countdown is a long-time supporter of the work. The Salvation Army does. In 2012, we once again stepped in to support The Salvation Army’s annual Red Shield Appeal, and through Countdown Food Rescue we support over 110 of the Salvation Army’s local foodbanks across the country. Current supplier of countdown:-Name of suppliers ProductsCoca-Cola Provide drinksBluebird chips Provide chips Fonterra provide lots of products like milk,
butter and milk products.Rural co Provide books and stationery
1)
COMPETITIVENESS: Competitiveness pertains to the ability and performance of a firm, sub-sector or country to sell and supply goods and services in a given market, in relation to the ability and performance of other firms, sub-sectors or countries in the same market. The term may also be applied to markets, where it is used to refer to the extent to which the market structure may be regarded as perfectly competitive. This usage has nothing to do with the extent to which individual firms are "competitive'.
Security of Supply: The security of suppliers is surveyed on the establishment of supplier history and its encounter. The settled supplier must be having an incredible assumption from its diverse Retailers and Final Consumers. The supplier history and data makes it more secure and solid to get it contracted for whole deal. Coca-cola is the greatest supplier and with having more wide blended sacks same as business part Chips relentless quality is sincerely higher than diverse suppliers. Based on the present happens and experience Waitangi Dairy is more secure with Coca-cola and Bluebird Chips supplies.Employee Satisfaction: The satisfaction of staff must constantly be made a need subsequent to there is a prompt relationship between illustrative satisfaction and customer organization. Not under any condition like administrators and suppliers are the agents particularly exposed to the customers and skilled to reaction for any enquiries. Through the feedback appropriated from the laborers who are working with Waitangi Dairy, they are fulfilled and satisfied about the Coca-cola and Bluebird organizations like high trustworthy transport, accommodating them more data about the thing and train them for thing dealing with, improvement towards customer examples et cetera.
2) Implications of alignment system:- The decision to develop strategic advantages is not solely a matter of trust. If there is a low level of interpersonal trust in the relationship, countdown can still work for coca cola and bluebird chips, it is useful to know that complementary competencies are the most important factor to countdown in determining whether they will work closely with them.
Benefit for both parties:- Analysts indicate that suppliers receive some benefits in the emerging purchasing dynamic as well. Reduced paperwork, lower overhead, faster payment, long-term agreements that lead to more accurate business forecasts, access to new designs, and input into future materials and product needs have all been cited as gains. Other observers, some buyer-supplier relationships have become so close that suppliers have opened offices on the site of the buyer, an arrangement that can conceivably result in even greater improvements in productivity and savings. So,countdown can get industrial knowledge and experience from both expert suppliers as they are in business from long period. They can get competitive advantages and also will acquire high market shares with expansion of their business. They has no need to spend on fridge, oven, heat racks as these are supplied and maintain by suppliers. In case of supplier they get a place to sell their products with increasing customer base and market share for long term.
3)Arrangement sources:
Formal contract :- A formal contract is an agreement between countdown and bluebird chips ltd that is legally binding and enforceable. In order to be legally enforceable, a contract must contain an offer, an acceptance of the offer, and payment for services rendered or goods delivered. Although there is no requirement that a contract be in writing to be legally binding, a
formal contract expresses each of the substantive terms of the parties agreement in a written document.
Informal agreement :- Informal contract is a contract other than one under seal, a recognizance, or a negotiable instrument. An informal contract may be made with or without writing. This is also termed as bargain or simple contract. Advantage of informal agreement to countdown:- Fair and transparent method of distributing payments widely
understood by creditors. Indian Spice Centre can ask if he can reduce his payments if his situation
gets worse or he face unexpected essential expenditure. Indian Spice Centre do not need an advice agency to negotiate these
payments for you. You can either do this entirely yourself or ask for assistance in drawing up your own personal budget sheet and make offers to your creditors based on this.
Countdown to enter in informal contract with coca cola because in summer the demand of drink become double as compare to winter so, to balance the orders there are separate terms and conditions for coca cola.
Strategic alliance: A strategic alliance is a form of collaboration between two or more companies, which can take on forms such as: Technology transfer, Purchasing and distribution agreements, marketing and promotional collaboration and Joint product development.
Each partner in the alliance usually retains their independence while contributing towards a mutual shared goal. The advantages of forming a strategic alliance include:
Allowing each partner to concentrate on their competitive advantage. Learning from partners and developing competencies that may be more
widely exploited elsewhere. Adequate suitability of the resources and competencies of an organization
for it to survive. To reduce political risk while entering into a new market.
So, the goal is to create and maintain a loyal, trusting, reliable relationship that will allow both partners to win, while promoting the continuous improvement of quality, productivity, and competitiveness. This strategic alliance agreement is between countdown and coca cola. Because countdown ordered some international food to coca cola and to keep control they have this agreement.
Informal agreement:
The agreement is between companies given below and they have following terms and condition and the agreement is activated on ………………………….
Bluebird chips ltd,
Main office in 722Short land StreetAuckland
Manager Kerry Hodge,
Signature…………………………
Countdown supermarket,
399 Fraser Street
Parkvale, Tauranga
Manager : Jasvir Singh Sidhu
Signature…………………………………
Terms and conditions:
1. That the Agreement shall come into force immediately and shall remain valid
until the final completion of the job or cancelled by THE PURCHASER.
2. That the materials more specifically described in Schedule-A shall be supplied
by THE SUPPLIER .
3. That PURCHASER reserves the right to change their specified delivery site for
any reasonable ground or grounds and the SUPPLIER shall be responsible to
deliver the materials at the new site. The transportation cost for delivery at the
new site will be decided by both the parties. SUPPLIER shall be fully responsible
for delivery of the materials in good condition at the specified site of PURCHASER
through delivery dockets in triplicate.
4. That the quality and quantity of the materials shall be as per specification given
by PURCHASER as well as samples submitted by THE SUPPLIER and approved by
PURCHASER.THE PURCHASER's representative(s) shall inspect the goods and
reserves the right to reject any goods if the representative(s) considers those to
be inferior quality to the approved samples. The goods rejected by the
representative(s) of PURCHASER shall be replaced by SUPPLIER and SUPPLIER shall
bear all risks/costs of the materials rejected by PURCHASER.
5. That the transportation of the goods shall be made by SUPPLIER on the same
day as the quality control check by the representative(s) of PURCHASER.
Representative (s) of PURCHASER will accompany the goods from the quality
control check to the site of delivery. Any goods which are not accompanied by the
representative(s) of PURCHASER will not be accepted.
6. That the cost of supply of materials will be (enter amount and currency)
described specifically in Schedule - A and payable by THE PURCHASER to THE
SUPPLIER. THE SUPPLIER shall indemnify THE PURCHASER in respect of all claims,
damages, compensation or expenses payable in consequence of any injury or
accident caused by them i.e. THE SUPPLIER. That the custom duty, VAT or other
Taxes and cost of transportation, or any other incidental charges, if required in
connection of the delivery of goods shall be borne by THE SUPPLIER.
7. That the Payment shall be made by THE PURCHASER from main office in
Currency (NZ dollar ) through A/C payee Cheque only on production of invoice
along with delivery dockets confirming receipt of goods by THE PURCHASER's
Representative(s) at site. THE PURCHASER may allow Part Payment for running bill
on the request in writing of THE SUPPLIER.
8.That if THE SUPPLIER shall in any manner neglect or fail to carry on the work or
performance of the terms of the Agreement with due diligence or violates any of
the terms of this Agreement THE PURCHASER shall be entitled to cancel The
Agreement and demand damages. That if THE SUPPLIER fails to deliver the
materials as per agreed Schedule, penalty will be imposed by THE PURCHASER at
the rate of (1%) of total contract value for each day of delay.
4) a) Financial Assistance– In the both the concurrences with coca cola and the other with bluebird chips. we have given a legitimate absolution of installment for a sensible and aware time of one month. Thusly Super esteem will be supported by the suppliers and then again Super esteem will give fiscal prizes if the conveyances on time. However in the event that the installment is postponed by countdown supermarket. Then enthusiasm of 1 ½% will be charged for every month. Thus if both the suppliers will keep on postponing the conveyances than they will miss the conceivable money related prizes. Additionally a percentage of the statement of both concurrences with both the suppliers gives money related help of discount of cash for the antiquated items which are in spite of the fact that not terminated yet have gone out of pattern and are no more acquired.
b) Conformance with Quality standards and specifications – Under both the assertions we have made it clear with respect to the quality confirmation and support. Assuming that the nature of the item is not reached, it might be either be displaced or discounted. Additional prizes might be conceded if the quality is attained over the standard.
c) Management arrangements game plans Management course of action s methods organize the administration methodology of consolidating and organizing a reach of assets, either as cash, individuals or supplies, to accomplish the objectives of the countdown supermarket has great administration plans.
5) Technical Assistance Alludes to the customized direction to help a site or locales through collective correspondence between an expert and the site. Help acknowledges site specific circumstances and social order and could be outfitted through phone, mail, message, Internet, or in-distinct get-togethers. As subsequently Bed vest has helped a wreck by giving an aggregation of their master for the plan of the launch of new mixture of their things. Likewise of course Food stuffs utilization to ask for their things online which are the minimum complex and the slightest requesting course in supply of the things and they use to put the progressions on things in their site for the retailers as all the agents have their record in their website which helps them to direct the appeals.
Quality Assurance– Coca cola must guarantee super esteem for better quality beverages with longer expiry dates. In exchange, countdown should additionally give compensating cost for such great quality by offering sensible benefit to the supplier being fair and not avaricious.
Similarly bluebird chips Ltd. must guarantee countdown for better quality and new items with longer expiry dates. In exchange, countdown should additionally give compensating cost for such great quality by offering sensible benefit to the supplier being fair and not avaricious.
Long term Strategic and Capital Planning – Both the gatherings coca cola and Super esteem must examine long haul arranging in other potential markets and expanding the capital financing to win more benefit imparting. Same will be material for second case both the gatherings bluebird chips Ltd and countdown must talk about long haul arranging in other potential markets and expanding the capital financing to procure more benefit imparting.
Savings and Inventory Costs – Because of the understanding stock holding expense will be lessened surprisingly as now countdown supermarket. would like to store extra stock and coca cola and countdown must co-work one another for common profit of sparing operational expenses that might have happened. Both gatherings can guarantee and impart such cost of stock if happened while conveyance or after conveyance which finished not made profit to any of the gathering however did had its esteem which is now paid. Again like past part coca cola and super esteem must co-work one another for shared profit of sparing operational expenses that might have happened. Both the gatherings can guarantee and impart such cost of stock if happened while conveyance or after conveyance which finished not made income to any of the gathering however did had its esteem.
Utilization of facilities It implies compelling use of every single one of business settings open for the best conceivable bluebird chips of the organization. As both the associations are cooperating remembering the finished objective to
acknowledge same goal they are at risk to annihilate it more fruitful way. Cooperating they could be more forceful in the business focus and can cover up for each other slight focal points countdown supermarket can get more rebate or offers after re-establish of understanding on the grounds that food staffs ltd or bed vest realize that they are their changeless clients no.
6)
Review of agreements:
First review:
Agreement reviewing on 1 march, 2014
Meeting attenders: Managers of all company included in agreement.
Findings: We review the agreements which we establish in a month after it was signed and found that the delivery of ordered biscuits and snacks was not on time. So the delay by the supplier was underwritten and no complaint was filed or any such feedback call was been totally ignored by countdown supermarket.
Action taken on time: under the agreement law, meeting attender takes decision and allows the deviations must be forgiven and a self-realization must be felt within the
Second review:
Date of second review: 11 march 2014,
Attenders: Manager of countdown ,coca cola and bluebird chips with their owners.
Findings: After ten days we find that after getting the correct products on time Khyber don’t pay for it after 10 days of delivery. So under the agreement on payment delay charges of 1% per apply. But when countdownpay coca cola did not charge for late payment and did not complaint for late payment.
Action taken : Decision was taken that countdown have to pay his charges.The other improvements are given below: Improvement of products through
contributions to product design, technology, or ideas for producing
parties.
Improvements: in the meeting members discuss methods to improve the quality of product and make decision for next meeting for review in next ten days.
new products. In most such instances, suppliers help buyers by pointing out ways in which designs can be improved or more desirable materials can be used.
Improvements in product quality-In addition to providing design recommendations that result in improved products, suppliers are often sources of suggestions that allow buyers to hold consistent tolerances in production.
Reductions in total product cost, either through streamlining of work processes, new product design, scheduling and replacement of costly components with less expensive.
Improvements in customer satisfaction
Task 2
1)Improve Product /Service:-
Countdown has several years of experience in offering services that supportregulatory and competent authority assurances and the comments made in this submission are formed on the basis that Countdown is of the view that there are opportunities for significant improvements to the existing end-point based systems that are operating .As an aside, Countdown is also accredited as an
Independent Verification Agency (IVA) for Import and Plant Export Certification and as a recognised agency for MAF Bio security New Zealand. Countdown applies its world-class testing and analysis expertise to assure quality standards and global market access for food, dairy, meat, horticultural and wine products. We continue to invest in global best practice facilities, instrumentation and technology at our seven laboratories around New Zealand and Australia, to ensure the highest levels of traceability and analysis possible.Countdown operates the largest independent food.As a result of the agreement renewing the benefits to Countdown both parties will continue to improve the product or services to the customers. They will keep on having meeting in agreed intervals of time, suggestion to each other and renewing.
Evidence which shows the suppliers involvement in improving sale are as follows:-
Pre-empting the buyer by making actionable recommendations on top performing, and poor performing items.
Conducting retail analysis at individual door level to learn how to assort stores based on performance of specific products.
Providing free samples, Discount offers to buyer which is a good promotional activity for both the parties.
Having meeting after specific period of time to improve the product or services standard or quality
Giving suggestion or tips to buyer to increase sale.
2) Complaint handling:- countdown have a special blog for customer feedback through which they handle their complaints and the manager will give them reply straight away. So evidence for that is given in assignment.
Letter of ComplainTo,The Duty Manager,Countdown Hello Sir,I have bought two packets of biscuits, from you. These packets look very good from outside and I buy it. When I reach my home I found that those biscuits was broken and was not eatable. So, I throw it. As I am you permanent customer I want to warn you please don’t repeat it again.
With Regards, Dennis Bowl
12b Lincoln Terrace, Tauranga
1. Audit of resources – in audit of resources the suppliers have to check that which product of their company is sold more to keep the record. This will help suppliers to make new list of orders. Countdown ,coca cola and bluebird chips has agreement in which the suppliers have to check the stock after every two months. And the recent report by the supplier is given below as audit report.
Evidence of Audit Report
Aim: Checking the expired product
While looking throughout the stock sheets, we find that there are some products which are going to expire soon so, as a supplier I want to give you audit to remember to check the following products and replace soon.
chips 22-11-2014, coke (tin bottles) are going to expire next month. So we are sending you new products with longer expiry date.
2) Site Visit – A site visit was done by the suppliers. Such visits are often done by the suppliers just before the half yearly review of the agreement. Such visits enable both the parties to have an overview before they actually start the review of the agreement. The site visit is assisted to the supplier by the Assistant Manager.
Evidence of Site Visit –
Summary of Site VisitCoca cola chips company manager come to countdown on last week and have conversation on the changing of supply of ice-creams. He inform us that in Summer the supply of drink is going more because in winter customers demand become less as compare to summer season. So, they ask the manger of countdown to make informal agreement about this. This informal agreement is also given in assignment.
2. Meeting Attended –meetings are fixed by the manager of countdown to discuss the issues, about the implementation of new in agreement. To discuss what to improve to get better quality product and customer satisfaction. In this I have gave the proof of meeting minutes.
Meeting details: review of all three agreements.
Date and time: 4 OCT 2014, 12:00am
Meeting location :- Main office of countdown(auckland )
Meeting called by owner of countdown .
Type of meeting: normal discussion Time taken 30 min.
Discuss about the mistakes done by the supplier and buyer both.
Take immediate action and gave warning.
Time taken 30 mins
General discussion on improvement of different areas
Just discuss
Meeting attender:Owner and manager of countdown
Manager of coca cola
Manager of bluebird chips.
3. Participation in Project aimed at Exchange of Resources :- The project participation is about the new launch of product or new opening of branch or sometime it is about the new methods for improving services and product quality. So, the coca cola arrange a presentation of their new fridge, in which they show the key features, its benefits and our manager and some other related employers of coca cola and bluebird chips.
Strengthen the capacity and respond to changing circumstances:
For future to reduce the burden and have control on cost, logistics, stocks inventory countdown want to implement just in time system to reduce the inventory cost. As countdown get idea from coca cola who are already using this
process. If countdown starts using this then it will be easy to its suppliers for keep updated and the goods will deliver on time from truck to assembly or racks of shop without need of storage. So, with this customer also get the good quality product at the time which will help them in getting more net profit and chance to expand their business more.
1.Achieve continuing improvements to performance
There is nothing which we can say is impossible so that’s mean there is no limits to improve yourself as much as you can try and definitely you got positive result. If we talk about coca cola so they believe in learning programmers and suggest to their suppliers the same things. Some of the improvements to performance which coca cola suggests to their supplier are
Access to technology- as we know that technology is must in these days so in all field nothing is possible without technology. In case of coca cola advices to the supplier to use the latest technology, order and delivery process through computerization of the supplier office, which give them a lot of benefits and its saving their time as well.
Cost reduction-The process of coca cola for, finding and removing unwarranted expenses from a business to increase profits without having a negative impact on product quality. Many business managers will engage in periodic cost reduction drives in order to make their company's operation more efficient and to boost profits. Coca cola recommends many cost reduction measure to their supplier such as to implement controlled-atmosphere killing systems to the supplier form, access to the technology. Like reduce man power and reduces the operational cost.
Improved logistics- bluebird chips professors of supply chain and information systems, for Supply Chain, investigate issues related to sourcing from coca cola and try to understand which issues are associated most strongly with a firms’ logistics performance.. Comprising all movements of material from incoming shipments, the final delivery to consumers, logistics managers are responsible for the right goods being where they need to be at the right time. For a firm as large as coca cola logistics is an area where proper planning results in increased efficiency. Because of its size, little improvements in the way it handles material adds up.
Simplification- coca cola suggest there suppliers to take their job easily like if they know what they need to do so it’s easier for them to improve their skills and their business and they have a proper knowledge about that thing which they going to do, so it increase their skills, ability and performance.
Evidence for this new set up:
To,
The manager
Bluebird chips and coca cola,
Respected sir,
It is my honour to inform you that we held meeting for some new devices for future development. You are invited to attend this meeting on 28 Nov 2014, with your experienced employees for the discussion, and your opinion and ideas. We want to install new system i.e. Just-in-time inventory system to reduce the operational cost and inventory cost. I shall be very thankful to you if you come and give us some ideas.
Mr.
countdown.
CV
HARVINDER SINGH DHALIWAL
5B MUIR PLACE , Te Puke 3119
Mobile: 020-40776613
Email: [email protected]
Personal Profile
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I posses excellent communication skills and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and my fast learning ability with flexible nature will adapt to any working environment and currently I’m looking for a part time job opportunity where I can contribute my full potentials.
Skills
Self motivated enthusiastic person with great attitude. A critical thinker with strong analytical skills Strong team-player skills. Good organizational skills developed in a variety of deadline orientated
situations.
Get on well with people at all levels, easily making good working relationships.
Have good presentation skills combining sound analytical research and clear verbal explanation.
Seek out new responsibilities irrespective of reward and recognition. Strive for quality in everything I do. Represented College volleyball team and good team player Computer literacy , word, Excel, Power point, internet browsing. Experience of Forklift Driving
Employment Summary
Asad Horticulture Ltd (New Zealand) current
Team Member
Duties and responsibilities
Carry out the actions and produce the planned outcomes. Meet the deadlines and time management properly Work with the other County teams and corporate and reach goals as a
team. Collaborate with community stakeholders to build commitment Liaise with management.
Education Summary
Pursuing National Diploma in Business Level – 06
Royal Business College, Te Puke New Zealand
National Diploma in Business Management Level – 5
Royal Business College, Te Puke New Zealand
Referees
Mohomad Asad – Business owner
Asad horticulture Ltd
Mobile: 02108162146
Ayoma Fernando - Business – Tutor
Royal Business College, Te Puke
Mobile: 0279151741
REFERENCES:-
Ujjwal sharma, Personal Communication, May2015 Fernando, G.A.S(2015), Marketing management[Powerpoint slides].
Retrieved from Royal Business College. Develop and strengthen supplier relationships, retrieved on 2015,from
http://www.countdown.org /pdf files/programs/implement.pdf Plain English AS/NZS ISO 3100-2008, retrieved on 13/05/2014, from
http://www.countdown.co.nz/iso-31000-terms.htm
