Sincerely ,

Nikhi l Nair

J u l y 2 5 t h , 2 0 1 5

+971 55 2219852nikhilnair .uae@gmail .com

NIKHILNAIRM A R K E T I N G & C L I E N T S E R V I C I N G

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Dear S i r / Ma’am,

I would l ike to take this opportunity to express my interest in being a part of your

esteemed organizat ion for the avai lable posit ion as advert ised.

Review of my credent ia ls wi l l con�rm that I have served as a dynamic and result

or iented learner with over 4 .5 years exper ience in GCC indulged in Cl ient Servic ing

, Debt Management & Business Development , with except ional knowledge of the

same. Strongly bel ieves in communicat ion & rapport establ ishments as the key tool

to achieve and accompl ish company’s market ing strategies to gain desi red market

shares and goals . I have a great zeal to learn new developments in the industry and

customers behavior .

I 'm keen to work for a company with a great reputat ion and high pro�le l ike yours . -

For you to have an in depth review on my career background attached is my

resume for your perusal .

Appreciate your t ime and considerat ion, and looking forward to your response.

P lease feel f ree to contact me at any t ime of the day. I t wi l l be my pleasure to meet

up with your team and con�rm my resume in person.

• Managing f reehold propert ies of exclus ive c l ients• Handl ing high concern conflict cases unaided • Coordinat ion with government bodies where required• Sole ly responsible for tenant screening & evacuat ion as per RERA• Documentat ion concerning legal departments • Maintaining rentals & fi l l ing vacancies• Prepar ing Return on Investment of exclus ive c l ients• Overal l responsibi l i ty of port fol io management• Handl ing maintenance concerns of managed propert ies• Managing 4 maintenance companies • Handl ing escalat ions on tenant concerns• Establ ishing & Maintaining rapport wherever required• Perform other re lated dut ies as ass igned

Golden Wave Propert ies , UAE- DubaiApri l 2013 - Present

P R O P E R T Y M A N A G E R

Recognized for t ime management & Handl ing 4 Maintenance companies sol i tar i ly

A C H I E V E M E N T S

R E S P O N S I B I L I T I E S

E X P E R I E N C E

/ n i k h i l n a i r

/ n i k h i l n a i r

/ n i k h i l n a i r

B I O G R A P H Y

+971 55 2219852nikhilnair .uae@gmail .com

8th June 1986 / Indian / Married

NIKHILNAIRM A R K E T I N G & C L I E N T S E R V I C I N G

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I am pr iv i leged to br ing upon the table a dynamic profess ional out look enr iched with an impeccable business acumen of Business Development , Market ing & Cl ient Servic ing. Reflect a progress ive & competit ive att i tude to understand business & markets to del iver within deadl ines through devis ing strategies & solut ions .

• Responsible for R isk-90 Loans Port fol io• Coverage of entrusted accounts .• Al locat ing accounts for field-v is i ts .• Involv ing agencies on r isk impl ied accounts .• Judging of accounts to in i t iate legal compl icat ion.• Abiding compl iance instruct ions as per UAE Laws• Handle escalat ions on floor .• Support staff in-case of language-barr ier

C O L L E C T I O N S O F F I C E R

Given opportunity to provide process t ra ining to new recruits

A C H I E V E M E N T S

R E S P O N S I B I L I T I E S

Dunia F inance LLC, UAE- DubaiMarch 2012 –March 2013

• Recovery , col lect ions and/or sett lement of Specia l Accounts of Bank’s• Sk ip t rac ing the customers across the globe us ing efficient tools • Interact ing with bank’s customers who have defaulted payments and discuss ing with them the legal impl icat ions of their cases and poss ible act ions l ikely to be taken by the bank default team in case sett lement is not arr ived as committed• Make appropr iate recommendat ions to the bank in terms of taking legal act ions against defaulted account/s holders ;• Submit to the bank the account/s which are sett led and c losed • Br idging the gap & negot iat ing with banks for genuine customers

D E B T R E C O V E R Y O F F I C E R

Cert ified as the ‘Top Col lect ion Officer ’ for Mashreq bank personal loans f rom Bi lk ish Associates

A C H I E V E M E N T S

R E S P O N S I B I L I T I E S

Bi lk ish Associates L LC, UAEJanuary 2010 – February 2011

R E F E R E N C E S

W o r d

E x c e l

P o w e r p o i n t

T a l l y

S K I L L S

Born in India .

Bachelor of Commerce f rom Mumbai Univers i ty (2009)

Learned Hindi & Marathi in col lege and travel l ing.

ENGLISH100%

MARATHI70%

MALAYALAM70%

HINDI80%

L A N G U A G E S K I L L S

A C A D E M I C S

Possess excel lent communicat ion sk i l l s with a good leadership qual i ty . Abi l i ty to work under pressure and del iver effect ive performance. To understand, inspire and motivate people is one of my greatest st rengths .

S T R E N G T H S

Business Development , C l ient Relat ionship, Strategic P lanning & Execut ion

A R E A S O F E X P E R T I S E

• P layed a key role in execut ing the act iv i t ies for High Value Customers• Handl ing first level escalat ions• Negotiate to get the customer cover fu l l payment on same cal l• Conduct presentat ion for rebutta ls • Responsible for process improvements .• Worked on CCF – UK Process• Col lect ions 1st bucket

Hutchison 3 Global Services Ltd. , Mumbai- IndiaJuly 2008 - October 2009

C O L L E C T I O N S E X E C U T I V E

Endowed the responsibi l i ty of mentor ing new recruits in the team

A C H I E V E M E N T S

R E S P O N S I B I L I T I E S

• Providing payment arrangement to debt-r idden customers .• Handl ing team issues with due sensit iv i ty and inculcat ing focused team goals .• Ident i fy better ways of process ing, e l iminat ing root cause problems, improving workflow, etc . to achieve ‘wor ld c lass serv ice ’ and ‘qual i ty ’ within the area of responsibi l i ty .• Drawing up plans that respects customer s i tuat ion, meets customer needs and helps customer regain �nancia l s tabi l i ty .• Worked on MOCHA – US Process• Worked on Skip Tracing tool• 3-6 Bucket Col lect ions

Intelenet Global Services Ltd, Mumbai- India Jan 2007 - June 2008

C O L L E C T I O N S O F F I C E R

Nominated to attend SEED (Ski l l Enhancement & Employment Development) programme compris ing of behavioural soft sk i l l t ra ining, Qual i ty consciousness , customer centr ic i ty and te lephonic cal l et iquettes .

A C H I E V E M E N T S

R E S P O N S I B I L I T I E S

Mr. Mathew ThomasCEO @ Azzite - R isk & Recievables ,Al Garhoud -Dubai , 0558896172

Mr. Rajeev GhoshMarket ing Manager - IFFCO group. 0555138405