FIRST NAME LAST NAMECity, State ZIP | Phone Number | Email Address

Professional Summary

Service-oriented with 12+ years background in Operation Administration. Core competencies include Active Listening, Creative Thinking and Decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Administration and Management Active Listening Microsoft Office Suite Customer and Personal Service Time Management Quick Learner High Integrity QuickBooks Attention to detail Banking/ Reconciling  and Deposits Recruiting

Experience

Operations Manager 01/2009 to 10/2018 Fit For Life – Alta Dena, CA

Manage staff, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or

oversee those personnel processes. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or

taking inventory. Manage the movement of goods into and out of production facilities. Plan and direct activities such as sales promotions, coordinating with other

department heads as required. Develop or implement product-marketing strategies, including advertising

campaigns or sales promotions. Plan store layouts or design displays. Delivered Great customer service in a high volume setting. Supported company Service Promise by providing members with a Clean, Friendly,

and Well- Maintained environment which included hourly Team Cleans to check for safety concerns

Answered phones in a professional manner providing answers. Used one and done tactic to create great 1st impression also transferring calls or taking detailed messages if necessary.

 Returned members and guest phone calls in a timely manner providing sufficient answers to questions or to address any member concerns.

Prepared professional emails for internal and external use. Created PowerPoint presentations and conducted quarterly meeting for up and

coming management team members and their development. Prepared and all on- boarding paperwork for new hires Supported an environment of 40+ team members Promoted team members from

entry level position to assistant management positions. Prepared all employee working files Coached using coaching cycle, to correct

“opportunities” in behaviors. Placed weekly and monthly orders for janitorial, nutritional, and retail products

Created displays for product in high traffic areas to increase sales. Support, and prepared banking deposits daily. Created Microsoft excel spreadsheets to track daily team members engagement

and sales. Created team member schedules for 15+ employees abiding by all California state

laws and regulations. Created a fun, energetic, and competitive environment for all team members. Prepared and audited team member time cards, including error adjustments to

ensure accuracy.  Video audits- video surveillance of overnight team members. Types 40+ WPM  Child Care: provided a fun, entertaining, safe environment for children from 6

months - 12 years of age. Provided team members with CA. required certifications per job title. Supported Membership enrollment process. Provided sales team members with T.O turn over to maximize sales.

Education

Chaffey College - Rancho Cucamonga, CA Sep 2008

High School Diploma: May 2006 Upland High School - Upland, CA