Nicole Larson LearnCisco

As the Director of Cisco Services Academy, Nicole Larson Learn is responsible for creating and driving strategy, workforce planning, and talent development for Cisco Services Academy, which supports Cisco's $12 billion services business. Her team recruits, trains andmanages up to 1000 interns and full-time hires each year in the United States, Poland, United Kingdom, Mexico, India, and China. They also design and execute talent development programs ranging from three months to three years.Nicole joined Cisco in 2000 in San Jose, California, where she was a project manager in Internet Commerce. Two years later, she joined Advisory Services in Raleigh, North Carolina, to launch the first billable consulting group in Cisco. Nicole earned her MBA in International Management from the Thunderbird School of Global Management and her BBA in Marketing and International Business from the University of Iowa.

Registered Apprenticeship Training Using University Curriculum, Presented by:

Registered Apprenticeship Training Using University Curriculum

April 12, 2018

Nicole Learn – Director, Cisco Services AcademyGlendale Basnight – Apprenticeship Program Manager, Cisco Services Academy

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Massive YouthUnemployment

Perfect Storm

74MUnemployed Youth

Growing Skills Shortage

63%of CEOs see lack of skills

as a serious concern

Unprecedented Opportunity

50BillionDevices are web enabled requiring

higher levels of skills

McKinsey Center for Government, Education to Employment

PWC, 17th Annual Global CEO Survey

McKinsey Global Institute; IoT: Mapping the Value Beyond the Hype

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Connectivity

Digitize Access to Information• Email• Web Browser• Search

Networked Economy

Digitize Business Process• E-commerce• Digital Supply Chain• Collaboration

Internet of Everything

Digitize the WorldConnecting:• People• Process• Data• Things

Immersive Experiences

Digitize Interactions (Business & Social)• Social• Mobility• Cloud• Video

Intelligent Connections at the Heart of Cisco

Intelligent Connections

4© 2017 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialFastest Growing ICT Careers, OOH; BLS, www.bls.gov, ICTC, www.ic.gc.ca

Fastest Growing IT Careers

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The Cisco Apprenticeship Academy enables students to get on-the-job, hands-on training while completing their undergraduate degree.

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The Skills-to-Jobs Learning Experience

Simulations HackathonsSupports Personalized Instruction

Hands-On

What Students Learn• Networking

• Security and Cybersecurity

• IoT

• Programming

• Linux and General IT

How Students Learn• Learning by doing

• Problem-solving

• Project-based learning

• Initiative and leadership

• Real-world experiences

How Students Think• Customer-centric mindset

• Critical thinking

• Personal and social responsibility

• Business context

Courses in20+ Languages

Flexible Delivery

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Apprenticeship Programs

• High School Graduates• 3-Year Rotational Program across Cisco• Earn university bachelor’s degree

UK• 50 Apprentices in program | 20 Graduates• 100% in the business 1 year after graduation • 35% gender diversity and growing to 50% this year

• University students• Piloting with 3 universities near hiring hubs• Building a pipeline of diverse talent

US• 40 Apprentices in pilot• Built CCNA into their curriculum

• Piloting at 4 Universities• Cisco Networking Academies

MEXICO• 124 Apprentices in pilot• Built CCNA into their curriculum

A pathway into a career at Cisco by providing a one- to three-year apprenticeship program focused on technical and consultative skills.Apprenticeships combine education, exposure and experience to gain the practical skills with the knowledge required tobecome a Customer Support Engineer, Network Consulting Engineer, Project Manager,Systems Engineer and Business Analyst.

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Apprenticeship Tracks

Freshman Sophomore Junior Senior

General Ed and technical degree requirements

CCNA

CCNA cert

Interviews/Cisco Apprenticeselection

Job Rotations/Cisco ApprenticeshipPaid 24-40h per week (intern rate)

CCNA Security

Tech/soft skills on-the-job training

Graduate with BS degree*

Grad

Top students selected for

jobs in Cisco Services

Aug-Dec Jan-May May-July Aug-Dec Jan-May May-July

Interviews for full-time Cisco positions

At University

At Cisco

IoT

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Proposed DegreesBS Industrial Tech with concentration in Computer Network Technology

BS Information Technology

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Student Apprenticeship PathwaysCisco

Apprenticeship

Other Apprenticeship

NoApprenticeship

Top students selected for

jobs at

Other CompanyTop students selected for

Full-Time jobs at Apprenticeship

company

Students selected for

Full-Time jobs at other

companies

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• School evolving fast enough

• Attracting students to the program

• Instructor readiness

• Students ability to successfully pass the program

• Long-term commitment + partnership on both sides

Challenges

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Join with us in turning the perfect storm into global

opportunities

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