NICE /FRANCE - Digital Transformation World › wp-content › uploads › 2018 › 04 › ... · The best business strategy and engineering minds in the industry come together at

NICE/FRANCE14-16 MAY/2018

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e how of Digital Transformation forthe Telecommunications industry

Connect with 3000+worldwide senior executives

in a unique environment ofcollaboration

Five conference tracksfocused on the top challengesour members have identified –

from monetizing data todelivering new digital services

280+ industryleading speakers

offering you key practical nextsteps on transforming to a

digital business

25+ proof-of-conceptCatalyst projects

showcasing trulyinnovative solutions

A high-quality Expodemonstrating the latest

technology and digital products

Join thousands of telecommunications industry peers at Digital Transformation World – formerly TMForum Live! – to discover the how of digital transformation.

Explore how the Open Digital Architecture, using industry-agreed Open APIs, is being adopted worldwide.

Meet the 120+ companies collaborating through rapid proof-of concept Catalyst projects on: artificialintelligence; blockchain; zero-touch operations; ONAP; lifecycle service orchestration; 5G; smart cities;digital ecosystems and more.

Become a confident leader in your organization, as you benchmark the maturity of your digitaltransformation vs industry peers. Learn how zero-touch operations are emerging through simplification,automation and intelligence.

Why attend?


2,874Delegates

692Unique

Companies

309Speakers

32CatalystProjects

55%Senior

Decision Makers

430+CxOs

31%Service

Providers

101Countries

19%North America

2%South America

14%Asia/PAC & China

60%Europe, Middle East, Africa

5%Russia & Neighboring States

Building on last year's successful event

it was great to meet people with all these new technologies and amazingsolutions to come in. amazing topics and speakers.Sultana Alawadhi, manager/Service assurance, Etisalat UAE“ “


Kiran omasPresident, RelianceIndustries Limited, DirectorBoard of Reliance Jio

Harmeen mehtaGlobal ChiefInformation OfficerBharti Airtel Limited

ierry SoucheChief Information OfficerOrange

Veenod KurupGroup Chief InformationOfficerLiberty Global

Li HuidiExecutive VP and Memberof Group Senior Executive China Mobile Group

Steffen roehnSenior Advisor, Reliance JioChief Executive Officer andFounderRoehn ManagementConsulting GmbH

andrew FeinbergPresident and Chief Executive Officer Netcracker

mark newmanChief AnalystTM Forum

ibrahim GedeonChief Technology OfficerTELUS

ShankararumugaveluChief Information OfficerVerizon

nik WillettsChief Executive OfficerTM Forum

Enrique BlancoGlobal Chief TechnicalInformation OfficerTelefonica

meet the Keynotes

Over 2.1 Billion customers worldwide are represented by our Keynote Speakers.Our team here at TM Forum have put together a really wonderful line-up of the leading minds in the telecoms industry for our Digital Transformation World conference in Nice starting on May 14. Our Keynote Speakers are genuinely impressive. CTIOs from Telefonica, Verizon, Bharti Airtel, Telus, Reliance Jio, China Mobile, Liberty Global, Orange and TM Forum! These leaders represent over 2.1 Billion customers worldwide.

In addition to this Keynote line-up, there are a whole raft of speakers who are driving innovation and evolution across different industries and ecosystems. CxOs from IBM, Amazon, eBay, BNP Paribas, China Unicom, BT Global Services, Ooredoo, Vodafone, Telstra, ReadWrite, Vipnet, Qwant and so many more (over 200).

Then there is the expo, the proof-of-concept Catalyst projects, open APIs, the Open Digital Architecture, the CTIO Summit, the Excellence Awards...

When we say the leading minds are gathering at Digital Transformation World this year, it is not an empty marketing throwaway - you can see from this lineup that they are. If you are in anyway connected to the global telecoms industry, or have an interest in its service provision, ecosystem connection or future possibilities, you should join the gathering in Nice.


CASE STUDY: Lessons from the Trenches – Digitally Transforming a Hundred-Year-Old Telecommunications CompanyShawn Mandel, Chief Digital Officer, Telus

CASE STUDY: Developing a Digital Culture and MindsetLiza Sichon, Chief People and Culture Officer, Group Head Human Resources, PLDT

CASE STUDY: Business Ecosystem Design as a New Capability for Growth andInnovationMichael Lewrick, Chief Innovation Officer, Swisscom Enterprise Customers

PANEL SESSION: 2020 Digital Operator – Vision to RealityShawn Mandel, Chief Digital Officer, TelusMichael Lewrick, Chief Innovation Officer, Swisscom Enterprise CustomersErik Meijer, Strategy GPM, Group Innovation, Deutsche TelekomSteffen Roehn, Senior Advisor, Reliance JioMartin Bell, Founder & CEO, Bell Ventures

INNOVATION FLASH TALKS FOLLOWED BY PANEL SESSION: Blockchain –Opportunities for OperatorsVincent Seet, Head Enterprise Architecture, Globe TelecomVimal Mehta, Enterprise Architect/Chief Strategist, TelusRob Van Den Dam, Global Telecom Industry Leader, IBM Institute for Business ValueNicolas Steiner, Co-Founder, Entrepreneurship Institute & Head of Strategy & Fintech –EMEA & APAC, Invesco

CASE STUDY: Service Delivery – Regulations & Customer SLAAtul Purohit, Principal Enterprise Architect, VodafoneStefano Santini, Principal Enterprise Architect, Vodafone

CASE STUDY: Developing a Blueprint for Rapid Service DeploymentRaghavan Venkatsubramanian, Chief Architect Orchestration & Integration Platforms, TCS

WORKSHOP: Combining All of the Elements of Digital TransformationRobert Mei, Enterprise Architect, Bell CanadaRaj Cherchattil, CTO, IBM Canada

CXO PANEL: Where are we at with NFV SDN?Charles Gibbons, Chief Domain Architect, BTEnrique Blanco Nadales, CTIO, TelefonicaIbrahim Gedeon, CTO, TelusKarthikeyan Chandar, CTO, Movicel

CASE STUDY: Meeting the Service Assurance Challenge for NFV AdoptionAayush Bhatnagar, Senior Vice President, Reliance Jio Infocomm

CASE STUDY: Integrating Agile Operations to Support NFV/SDN Deployment &B2B Services RedefinitionRafal Dziedzic, Director of Technological Transformation Strategy, Orange PolskaSebastian Nowosielski, Virtualization Transformation Strategy Agency, Orange Polska

2020 Digital operator reimagining oSS/BSS

Zero-Touch nFV/SDn

Conference Highlights


Conference Highlights

FEATURED PRESENTATION: Unlocking the Power of DataDr. Inderpal Bhandari, Global Chief Data Officer, IBM

FEATURED PRESENTATION: Building a Comprehensive AI StrategyThierry Derungs, Chief Digital Officer, BNP Paribas Wealth Management

CXO Q&A SESSION WITH POLLING: Maintaining A Top-Notch Service with AICelso M. O. Costa, Chief Innovation Technology Officer, Ambra GamingDahn Tamir, CTO & CIO, ReadWriteMary Clark, Chief Marketing Officer and EVP, Product, Synchronoss TechnologiesModerator: Brendan Gill, CEO, OpenSignal

LIVE DEMO: Edge Computing and the Next Generation Central OfficeDavid Artunedo, CEO of OnLife Networks, TelefonicaShoma Chakravarty, Worldwide Technical Leader, Amazon Web Services, Amazon

FEATURED PRESENTATION: Driving Customer Centricity through DigitalTransformationSandra De Zoysa, Group Chief Customer Officer, Dialog Axiata

TM FORUM INSIGHT: Developing a Comprehensive E2E Customer AssuranceJourneySamer M. Eskandarani, GM, Enterprise Field Operations & Technical Customer Care, Saudi Telecom CompanyAhmed Fahmy, Program Manager, Saudi Telecom Company

INTERACTIVE ROUNDTABLE: Creating A Successful Customer ExperienceStrategy and RoadmapInge Brandt, Head of Customer Journey, ContactEngineLaura van Beers, Head of Artificial Intelligence and Machine Learning, ContactEngine

CASE STUDY: ‘No Customer Left Behind’: Building a Smart Back-Office for All-Inclusive CareKevin Lowell, Vice President, Information Technology, US Cellular

Serving the Digital Customerai and Data analytics


5 conference tracks generating conversations about the howof digital transformation.

2020 Digitaloperator

Vision, Strategy and Roadmap

ai and Data analyticsEnabling and Monetizing Digital

Ecosystems to Deliver Valuable NewServices

Serving the DigitalCustomer

Delivering Consistent DigitalCustomer Experiences across

Multiple Channels

reimagining oSS/BSSDriving Business Agility into the

Organization

Zero-TouchnFV/SDn

e Route From Hybrid to Zero-Touch Operations Management

The best business strategy and engineering minds in the industry come together at Digital Transformation World to explore, collaborate and agree the vision, pace, and practicaland affordable path for the digital transformation of the telecoms industry worldwide.

Our five conference tracks are focused on radically simplifying and automating core business operations to deliver the agility and efficiency needed in today’s market. Becomingmore efficient is needed for success today, and foundational for entry into the next wave of growth as the telecommunications industry builds B2B partnerships with numerousindustry verticals, from media, to healthcare, transport, energy, government, smart cities and more.

Click on the image to the right to see the Agenda-At-A-Glance.

Agenda-At-A-Glance

https://dtw.tmforum.org/agenda-2-2/


inCLUDES SpEaKErS From:

2020 Digital operator

Vision, Strategy and RoadmapDisruptive competition is the number one challenge to operators. OTT companies are thriving by feeding off theinfrastructure provided by traditional Operators. Traditional Operators and their CTIOs are fast realizing the size ofthe opportunity represented by becoming Digital Operators. The moment is now to collaborate and drive forwardthe journey of digital transformation. Soon it will be too late.

It is therefore not surprising that operators are hoping to become Digital Operators by 2020 and have all embarkedon the transformation journey that will allow them to effectively compete against OTTs and other industry sectors.Crucial components of that digital transformation journey are: to have a vision of how to get there; a concrete planon how to transform the business; the ability to build partnerships and ecosystem; and an understanding of how toleverage new technologies to take advantage of the numerous opportunities.

Key Challenges that will be addressed:

• Digital Operator 2020 – how do you get fromvision to reality?

• How do you achieve the agility needed toeffectively compete in the digital economy?

• How do you build and manage partnerships andecosystems?

• How do you design and deliver complex, multi-partner services?

• How do you foster innovation?

• How do you establish and maintain trust in adynamic, evolving and complex digital ecosystem?

• What are the opportunities for monetizing data?

• How do you leverage IoE to create new revenuestreams?

• What are the challenges involved in creating asecure environment for the digital economy?

• What is the role of APIs and how do they enableplatform business models?


ai and Data analytics

Enabling and monetizing digital ecosystems to deliver valuable new servicesIn the digital era, the telecom industry has shifted from basic phone and Internet service to a sector that is goinghigh-tech and constantly evolving into a more mobile, wearable and automated environment.

Today’s leading telecom companies are leveraging AI to process Big Data, improve operations and increase revenue.With such large and spread-out infrastructures, telecom companies will likely host an ecosystem of companiesleveraging data for uptime and functioning.

We know that the industry is evolving and every change has direct effects on business and commerce. This trackaims to provide pertinent insights for business leaders and professionals interested in how Analytics and AI isimpacting digital services and telecoms companies.


• What is the true potential of intelligence forservice providers?

• What is the potential for ML and AI in a CSPbusiness?

• What do we need to do to exploit/enable thistechnology?

• Is AI the killer use case for Big Data analytics?

• How are operators exploiting AI in differentbusiness areas?

• How can we integrate artificial intelligence intoour broader digital transformation?

• What are the current and emerging capabilitiesof AI technology and the required infrastructure?

• Is machine learning and AI the only way forwardto meet the new business-assurance needs in thedigital ecosystem?



US Cellular

Serving the Digital Customer

Delivering Consistent Digital Customer Experiences acrossMultiple ChannelsOrganizations are under a lot of pressure to deliver exceptional digital customer experiences and deliver themconsistently across complex environments. Operators and vendors must be ready to understand the new frontiers andhow to navigate the next generation of digital experiences which will be personal, augmented, virtual and immersive.

Business leaders are exploring the why, and collaborating the how, of transforming their organizations to beexperience-centric, agile and aligned so that they are geared correctly for customer retention and long-termcustomer success. The Serving the Digital Customer track at Digital Transformation World will help give a deepunderstanding of how leading organizations are succeeding — and sometimes failing — to deliver on the manypromises of Customer Centricity strategies and technologies.


• How do you create the kind of experiencecustomers expect from a digital company?

• What will the increasing role of technology be inthe lives of customers and in the way in whichwe conduct business in the broadest sense?

• What are your customers’ expectations andmotivations and how do you design thecustomer digital experience along differentactions and interactions?

• How can you ensure you are delivering the mostrelevant products, messages or offers to yourcustomers, at the most appropriate time?

• What is the best way to develop a data-firststrategy and integrating technology innovationusing ML and AI to broaden your user base andopen new sources of revenue?




reimagining oSS/BSS

Driving Business Agility into the OrganizationThe capacity to systematically absorb and operationalize ongoing cycles of innovation to create new services andbusiness models, is the hallmark of future success. It requires re-imagining monolithic Operational and BusinessSupport Systems (OSS/BSS) using cloud computing’s best practices, zero-touch operations, and ICT’s leadingvirtualization techniques. Discover the pace of change and the level of agreement about using Open APIs and anOpen Digital Architecture as the foundation for the next generation.

OSS/BSS has been a major focus for TM Forum since its conception. This core telecoms technology is transformingwith the continued adoption of big data, agile IT, and now new disruptive technologies like Machine Learning andA.I. With customer loyalty (and therefore customer centricity) as important as ever for CSPs, they need to stay ontop of new technologies to ensure they offer a seamless customer experience and deal with challenges.


• Evolving and future-proofing OSS/BSS

• Developing a new IT organization structure tosupport OSS/BSS development

• Creating new business models and revenuestreams with OSS/BSS

• Rapidly developing and deploying services

• Achieving a flexible, on-demand approach toservice development and delivery

• Remaining competitive and reducing subscriberchurn through seamless service delivery andservice migration

• Countering the challenge presented by digitalnative companies and service providers


Zero-Touch nFV/SDn

e Route From Hybrid to Zero-Touch Operations ManagementTechnology leaders have a bold vision for completely zero-touch business operations enabled by artificialintelligence. Pragmatists are thoughtfully planning hybrid journeys from today’s reality to tomorrow’s lower-costzero-touch environments. Discover if the visionaries and pragmatists can join forces to create a way forward.

NFV/SDN is a well-established technology, but the remaining challenge is to monetize the existing deploymentsand to achieve measurable cost reductions and new revenue streams. Network architects at CSPs need to stay ontop of changing technology and standards, and provide seamless service delivery with hybrid networks. CSPs arestruggling with the complexity of NFV/SDN and the large investments required to implement it. The technology isin place now but CSPs need to learn how to fully leverage and monetize it while maintaining service standards forend users.

This track offers unbiased, vendor-neutral insight into network strategy and service delivery.


• What are the necessary enablers for a hybridnetwork management platform?

• What is the role of TM Forum’s ZOOM project inenabling hybrid infrastructure management?

• How do CSPs move from blueprints andarchitecture to realizing this future state ofoperations?

• Which platform capabilities are needed forfuture services?

• What are the next steps to new revenuegeneration?

• How can we harness real-time charging and spotpricing?

• What have been the best use cases for NFV &SDN thus far?

• What is the current ROI on NFV & SDNdeployments?



CTio Summit

An invitation-only 24-hour private CTIO Summit designed for peer-to-peer exchange andnetworking at Digital Transformation World.

Leading Digital Business Transformation: From the 5% to the 95%Today, digital leaders are measuring the impact IT has on the 95% of OpEx it serves, rather than the 5% itconsumes, as technology becomes the business. At the same time the role of a CIO and a CTO is increasinglycombined, requiring a sophisticated blend of business, technology and people leadership skills. Join with fellowCTIOs who are driving game changing operational efficiency and agility into their organization throughsimplification, automation and intelligence.

The emergence of open, connected 5G ecosystems, and the digitalization of complex, established industries,represents a $500bn+ opportunity for the telecommunications industry. Seizing this opportunity demands radicalchange: a game-changing leap in operating efficiency and agility and the ability to form open digital partnerships.This is only possible with a new mindset towards IT & Operations and the need for bold leadership to drive thischange has never been greater.

The CTIO Summit focuses on the needs and challenges for today’s technology leaders, bringing together leadingCIOs, CTOs and CTIOs to explore questions including:

• Simplification, automation, intelligence: driving change across IT and business operations• Where to prioritize investment, time and resources to succeed in today’s market• Leading change: the qualities and expectations on today’s technology leaders• Getting the foundations right: digital skills, governance, architecture, and more

is is for CTios from operators only. if you would are a CTio and would like to attend, please contact Joia Tulloch at [email protected].


networkingat DigitalTransformationWorldOpen and inspiring conversations in amindset of collaboration are at theheart of Digital Transformation World.Leading industry decision-makers andC-Level executives gather at the eventshape the future.

DTW By NightTuesday, May 15We’re bringing the networking to thestreets of the Flower Market. Joinattendees, speakers and exhibitors from6:45 pm for drinks, canapes, fun andnetworking at DTW by Night.

Expo Happy HourMonday, May 14 and Tuesday, May 15 at 5:30 pmA highly-anticipated part of the day:Happy Hour! Join us on the expo flooras we unwind and network after a verybusy day.

Mobile AppA handy resource to keep tabs on what ishappening, where to go, when thingsstart and who is interested in particulartopics, The app has a networkingfunction to help connect delegates.

Networking AreasThere are many areas within the eventdedicated to providing you with anopportunity to engage in peer-to-peerconversations and collaboration,including: Café; VIP Lounge; Work Zone;Speaker Lounge; DTW Terrace.

VIP Gala DinnerThe invitation-only VIP Gala dinnerenables guests to mingle and networkwith like-minded senior executives inthe industry. During the evening TMForum, will recognize the world’s leadingcompanies for their innovativeachievements spanning digitaltransformation, business and IT agility,customer centricity, cross-industrypartnering and collaboration, andproduct and service innovation.


Catalysts proof-of-ConceptCollaborative projects

Meet the 120+ companies collaborating throughrapid proof-of concept Catalyst projects on: artificialintelligence; blockchain; zero-touch operations;ONAP; lifecycle service orchestration; 5G; smartcities; digital ecosystems and more.

Catalysts are innovative, proof-of-concept projectsdeveloped collaboratively by our members whichleverage TM Forum best practices and standards tocreate thought-leading and innovative solutions toindustry challenges.

See proof-of-concept demonstrations from thefollowing industry leading companies; AT&T, BT, ChinaMobile, Deutsche Telekom, Du Telecom, Globe, LiquidTelecom, Orange, Telstra and many more.

Interested in learning more about Catalysts, or wouldlike to find out about how to join or start a newproject, we have a dedicated Catalyst Action Daybeing held on Thursday May 17 at DigitalTransformation World.


e ExpoThe Expo floor offers you and your team direct access to leading technologies and services — it’s an ideal way to explore the vendor landscape anddiscuss your priorities with the world's leading products and solutions providers in a variety of intimate settings.

interested in exhibiting? Contact us today at [email protected]

pLaTinUm SponSorS GoLD SponSorS

SiLVEr SponSorS

DiamonD SponSor

aCTiViTY SponSorS 1:1 mEETinG SErViCE

ExHiBiTorS

DOWNLOADTHE OFFICIAL

TM FORUM APPbe active and create your

personal schedule!

The TM Forum event app provides youwith easy access to all of the key eventinformation you’ll need to explore theevent agenda including recommended

sessions, navigate the venue, see theexhibitor listings, network with attendees

and much more.

It’s simple to register, just visit dtw.tmforum.org where you’ll find full pricing details across our pass types,convince your boss toolkits and much more. Register early to secure the best pricing.

pricing notes & Discount information• Passes provide access to all three days• Prices do not include VAT (20%)• TM Forum members are eligible to receive a discount• The official currency of Digital Transformation World is US Dollars• Accepted forms of payment are credit cards and wire transferContact [email protected] for details about group discounts.


Silver Gold platinum

Expo 3 3 3

TM Forum Catalyst Demos 3 3 3

Catalyst Theatre 3 3

Tuesday Keynote Perspectives 3 3 3

AM and PM Breaks 3 3 3

Work Zone 3 3 3

Mobile App 3 3 3

Access to Cafes 3 3 3

Access to all 5 Conference Tracks 3 3

Tuesday Networking Event 3 3

Attendee Lunch 3 3

Monday Expo Happy Hour 3 3

Tuesday Expo Happy Hour 3 3

Invitation to VIP Gala Dinner 3

VIP Lounge Access 3

Dedicated Concierge Service 3

Reserved Seating at Keynote Perspectives 3

VIP Catalyst Tours 3

pricing & registration


Bring your teamDigital Transformation World is aboutlinking people and enabling conversations.The event caters to both the strategistsand the technologists. By bringing yourteam you will increase your group’s abilityto Explore the various elements of thetransformation journey, to collaboratewith different levels and groups from theorganizations making the large strides insimplification, automation and intelligence,and become more knowledgeable andaware of the how of digital transformation.

Registering a group of three or morebrings a discount of 20%(please visit http://dtw.tmforum.org/register/passes-pricing-2018/ for more information and terms andconditions).

mEDia parTnErS

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NICE /FRANCE - Digital Transformation World › wp-content › uploads › 2018 › 04 › ... · The best business strategy and engineering minds in the industry come together at