NIALL GRIFFIN217 Fountain Street (203) 518-0997New Haven, CT 06515 Email: niall.griffin.op@gmail.com

PROFILE

Highly skilled and dedicated technology professional looking to transition into Probation in order to work with individuals and assist them with transitioning back to a mainstream environment.

QUALIFICATIONS

Genuine passion for helping individuals to become good citizens. Detail-oriented with strict compliance with policies and procedures. High level of energy with the ability to multi-task and work within strict deadlines. Strong advocate of positive change and performance excellence. Excellent time management skills.

EDUCATION

UNIVERSITY OF PHOENIXBachelor of Science in INFORMATION TECHNOLOGY/NETWORKING & TELECOMMUNICATIONS, 2011

CERTIFICATION

CompTIA A+

TECHNICAL SKILLS

Systems: Windows 3.x/9.x/NT/XP/Vista/7/; Mac OSX; Linux; Apple IOS; AndroidDatabases: MYSQL; Active DirectoryLanguages: Visual Basic; SQL; HTML; CSS; Java; PowershellSoftware: Microsoft Project, Visio and Office; NGN; Remedy; Cabledata; Norton Ghost; Symantec; Enterprise SolutionsGeneral Skills: Hardware Configuration; Software Installation/Testing/Removal; Network Troubleshooting

WORK EXPERIENCE

MCKESSON, Shelton, CT 10/11 – PresentFIELD SUPPORT TECHNICIAN/DESKTOP ADMINISTRATOR

Provide hardware, network and software support for 400 users. Follow established procedures and protocols to troubleshoot problems. Assist with the maintenance/upgrade of systems and technology processes, taking ideas from concept to completion. Work within strict deadlines and focus on minimizing system downtime. Contribute to a team-oriented culture. Performed Team Lead duties.

CABLEVISION SYSTEMS CORPORATION 12/07 – 10/11BUSINESS CLASS TECHNICAL SUPPORT REPRESENTATIVE

Specialized in troubleshooting connectivity or VoIP issues. Educated customers on basic web issues, such as DHCP and DNS. Dispatched Technicians to job sites. Coached, mentored and developed technical team. Used data collection, analysis and trending as a baseline for continuous quality improvement. Managed field calls from initial contact to job completion ensuring continuous follow-up. Focused on building and retaining customer loyalty. Leveraged all available resources and provided one-stop service solutions.

AWARDS

Extreme Service Provider, April 2009, June 2010 and July 2011Bronze Star, March 2008, July 2011Perfect Attendance, Third Quarter 2007 and Second Quarter 2008