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Name of Presentation
WEGO
ITS Canada Conference
May 26-29, 2013
WEGO ITS in Public Transit – Case Studies and More
June-12-13 CUTA Fall Conference 2
Agenda
• Niagara’s new Visitor Transportation System Service
• ITS Program
• Challenges and Lessons Learned
Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
What is WEGO?
• New public transportation option geared
towards tourists visiting Niagara Falls
• Designed to be seamless, convenient, and
affordable to the 10+ million tourists who visit
every year
• New buses,
new brand,
new service
Tuesday, May 28, 2013 CUTA Fall Conference 3
WEGO ITS in Public Transit – Case Studies and More
Who are WEGO?
• Joint initiative by the City of Niagara Falls
and Niagara Parks Commission
• Historically, the two operators have operated
independent transportation systems
• Involved comprehensive stakeholder
dialogue
• $50M in grants from the Federal and
Provincial governments
CUTA Fall Conference 4 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Why WEGO?
• Multiple service providers created confusion
• Fed. and provincial governments recognized
importance of initiative and provided funding
• Opportunity to create informative,
entertaining
transportation
attraction
• Use ITS to educate
and entertain while
ensuring efficient
service delivery
Tuesday, May 28, 2013
CUTA Fall Conference 5
WEGO ITS in Public Transit – Case Studies and More
Where do WEGO?
• Red, Blue, and Purple
Lines are operated by
NFT and operate
throughout the main
hospitality sectors of
the city
• Green Line is operated
by NPC along the
Niagara Parkway
• Transfer point is at
Table Rock, at the
brink of the Falls
Tuesday, May 28, 2013
CUTA Fall Conference 6
WEGO ITS in Public Transit – Case Studies and More
When did WEGO?
• Extended planning stage due to need for
land acquisition, funding arrangements,
stakeholder consultation, etc.
• ITS initiative, which normally requires one
year to implement was compressed into
approx. 8 months
• Evolution of
hospitality sector
and corridors
Tuesday, May 28, 2013
CUTA Fall Conference 7
WEGO ITS in Public Transit – Case Studies and More
June-12-13 CUTA Fall Conference 8
Agenda
• Niagara’s new Visitor Transportation System Service
• ITS Program
• Challenges and Lessons Learned
Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
ITS Program
• Contract to Clever
Devices in Nov 2011
– Scheduling system
– CAD/AVL
– On-board Security
– Traveller Information
including Infotainment
• Timeline included:
– Design
– Factory Testing
– Installation Testing
Tuesday, May 28, 2013 CUTA Fall Conference 9
WEGO ITS in Public Transit – Case Studies and More
Central
Tuesday, May 28, 2013
CUTA Fall Conference 10
WEGO ITS in Public Transit – Case Studies and More
Central
Tuesday, May 28, 2013
CUTA Fall Conference 11
WEGO ITS in Public Transit – Case Studies and More
Vehicles
CUTA Fall Conference 12 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Vehicles
Tuesday, May 28, 2013
CUTA Fall Conference 13
WEGO ITS in Public Transit – Case Studies and More
On-board
Tuesday, May 28, 2013
CUTA Fall Conference 14
WEGO ITS in Public Transit – Case Studies and More
On-board
Tuesday, May 28, 2013
CUTA Fall Conference 15
WEGO ITS in Public Transit – Case Studies and More
On-board
CUTA Fall Conference 16 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Website Map Display
CUTA Fall Conference 17
http://tracker.wegoniagarafalls.com/bustime/map/displaymap.jsp
Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Website Arrival Display
CUTA Fall Conference 18
http://tracker.wegoniagarafalls.com/bustime/eta/eta.jsp?route=GREEN&direction=NORTH&stop=Table%20Rock&id=1&showAllBusses=on
Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Phase 2
• Ongoing items:
– Transit Signal Priority
– Automatic Vehicle Health
Monitoring
– Reporting
CUTA Fall Conference 19 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
June-12-13 CUTA Fall Conference 20
Agenda
• Niagara’s new Visitor Transportation System Service
• ITS Program
• Challenges and Lessons Learned
Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Challenges and Lessons Learned
• Challenge: parallel
dependencies
– e.g. vehicle procurements,
stop locations, service
routing, branding
– Led to moving targets for
ITS program
• Mitigation
measures:
– Weekly and
additional meetings
– Common
understanding of
challenges
– Effective use of
“drop-dead” dates
both internally and
externally
– Vendor
accommodating last-
minute decisions
CUTA Fall Conference 21 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Challenges and Lessons Learned
• Challenge: aggressive
timeframe
– Short deployment window
– Vehicles not available at
outset
– 3rd party integration efforts
• Mitigation
measures:
– Need to hit the
ground running on
early design
activities
– Phased
implementation
– Understand areas of
development and set
priorities
– Focus on customer-
facing elements
CUTA Fall Conference 22 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Challenges and Lessons Learned
• Challenge: two
agencies, one service
– have different
objectives, operational
parameters, and union
culture and Agreement
language
– Separate scheduling,
workforce
management,
dispatching, operations
• Mitigation
measures:
– Agreement that
customer is king
– Establish clear
processes (e.g.
schedule changes,
board periods)
– Lots of patience and
dialogue
– Consider
establishing a new
entity to implement
CUTA Fall Conference 23 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Challenges and Lessons Learned
• Challenge: high
profile project
– Politicians, media
and public watching
closely
– Low tolerance for
delays
• Mitigation
measures:
– Managing
expectations
– Thorough testing;
know where the
deficits are
– Focus on customer-
facing elements
– First impressions are
important
CUTA Fall Conference 24 Tuesday, May 28, 2013
WEGO ITS in Public Transit – Case Studies and More
Challenges and Lessons Learned
• Challenge:
competing priorities
– No new staff
positions
– Existing staff had to
oversee design and
deploy new service
while maintaining
current services
• Mitigation
measures:
– Long-term planning
where possible
– Outside services
CUTA Fall Conference 25 Tuesday, May 28, 2013