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NHSmail
Office 365 Hybrid
NHSmail is provided by NHS Digital in partnership with Accenture
Service Briefing
May 2018
2
Contents
This pack has been created to provide an overview of the NHSmail Office 365 Hybrid Service. The ‘Service Briefing’ will
continue to evolve over the coming weeks with additional information about the Service and the on-boarding approach. It is
complemented by the NHSmail Office 365 Hybrid Service Functional Comparison, which provides further detail on the
anticipated service design and the key differences between the Hybrid Service and Office 365 ‘off the shelf’.
This pack provides:
Overview of the NHSmail Service
• Service Summary
• Benefits
• Feedback from Local Organisations
Overview of the NHSmail Office 365 Hybrid Service
• Solution Overview
• Office 365 Product Stack
• Support Model
• On-boarding
• Delivery Roadmap
• Example Use Cases
3
Introduction to NHSmail
>1.3MAccounts on the
Platform
Clinically Approved Nationally approved for clinical use
100%Service availability over
last 18 months
>600MAverage number of
emails per month
>7,500Individual organisations
• National secure collaboration service
across England and Scotland
• Centrally-funded secure email, instant
messaging and presence and local
admin tools
• Range of additional services to build
local digital maturity
• Continued service enhancements to
provide wider range of collaboration
services to local organisations
• Available to all organisations involved
in the delivery of health and social
care
4
NHSmail Service Overview
APIs
Training & Guidance
NHS Directory
Mobile Device
Management (Basic)
Administration
Self-service Portal
Data Retention
Top-ups
6GB, 10GB, 25GB
Mailbox
Secure Email
Gateway
Insecure Email
Gateway
4GB Mailbox
Dial-in Conferencing
Audio & Video
Calls / Conferencing
Presence
Management
Instant Messaging
Exchange Skype for Business
Ad
ditio
nal S
up
po
rt Serv
ices
KEY FEATURES
COMPONENTS
CORE SERVICE TOP-UP SERVICE
Offic
e 3
65
HYBRID
5
Benefits of NHSmail
▪ Nationally funded core service
▪ Service management and support
provided
▪ Minimises duplication across NHS
organisations
▪ Releases time and funds to invest
elsewhere in local organisations
Centrally-funded
▪ One strategy for national collaboration
▪ Aligns local IT with national digital strategy
▪ Promotes a common message for IT
services
Promotes a focused
national vision
▪ Improved flow of information across the NHS
via enabling a central directory
▪ Collaboration features now connect the NHS
across regions more easily, for example
Skype for Business
National collaboration
▪ Single points of security
▪ React to incidents centrally (reducing
fragmented nature of responses)
▪ Report status of platform vulnerability
within minutes
Security
▪ National standards enforced combined with local administration flexibility
▪ Best practice enforced
▪ National service desk and portal maintaining consistent quality and
experience for all organisations and users
▪ Standardised national operations
Governance and control
6
Responding to your Collaboration Needs
YOU TOLD US YOU WANT…
Alignment with
National Standards
Reduced
Implementation
Costs
Reduced
On-boarding
Timescales
Effective License
Management
Portability of
Identity
User Helpdesk
24x7
NHSmail provides a scalable,
robust and reliable service. The
NHSmail Office 365 Hybrid will
build on this foundation to enable
access to a broader range of
collaboration services to enable
customer organisations to
enhance their collaboration
maturity.
7
NHSmail Office 365 Hybrid Solution
NHSmail User
Accesses NHSmail
Portal
NEW SERVICES
ENABLE O365 SERVICES
PORTAL SWITCH ON
FOR O365 SERVICES
DESKTOP PRODUCTS AVAILABLE
HOSTED ON-PREM
EMAIL & SKYPE
BRING YOUR OWN LICENSE…
SUBMIT LICENSES
Organisations can procure and
allocate their own O365 licenses to
the NHSmail Hybrid service. Licenses
will be allocated and ready to assign
to users with the NHSmail Portal
within days.
8
Office 365 Product Stack
StaffHub
S
9
NHSmail O365 Hybrid Support Model
MICROSOFT
I need to set an
alert for the storage
level of a
SharePoint site
collection
I have a OneDrive
for Business file
that never finishes
synchronisation
I’ve lost the ability
to post to the
Yammer
homepage, but
other users can
I’m an LA and have
enabled my users
for O365 but they
can’t access O365
An important file
has disappeared
from my OneDrive,
can it be restored?
Yammer
Accenture National HelpdeskO365 SUPPORT SERVICE
Local Organisation Service Desk – Catch & Despatch
Self-service
NHSmail
Portal
Identities already established in the
national NHS Directory, access to all
O365 services is quick without
requiring a costly local project to
provision a dedicated tenant
Allows local ownership of
licenses whilst enabling
use of a national
collaboration platform
Consistent experience for IT
support teams via the
existing central portal hub
for support of mail or O365
collaboration services
10
NHSmail O365 Hybrid On-boarding
Local
Organisation
Accenture Import License to
O365
Set Org limits:Update Portal with
allowed O365
subscription for org
Purchase licenses:Use any MS reseller
Add license to
NHSmail:Create an NHSmail
Service Request
Done
ENABLE O365 FOR A NEW ORGANISATION DURATION: DAYS
• All users are on-boarded to NHSmail for use of email service
• Completed discovery of application requirements and appropriate licensing
• Assessment of Office 365 technical environment and local impact
• Business Readiness Plan in place to ensure user readiness
PR
E-R
EQ
UIS
ITE
S
11
NHSmail O365 Hybrid Delivery Roadmap
• The Azure AD Synchronisation completed synchronisation of over 1.9 million objects in April 2018; one of
the World’s largest ever Azure AD Synchronisations. The Alpha Pilot was completed in May 2018.
AZURE AD
CONNECT &
SYNC
RELEASE
NHSMAIL O365
PORTAL MGMT
SERVICES
COMMISSON &
CONFIGURE
OFFICE 365
TENANT
SERVICE LAUNCH
AND ONBOARDING
PILOTSPILOTS
12
A day in the life of a
Clinician
Dr Liz Barker is a Specialist Registrar in Acute
Medicine currently working across a number
of General Medicine Wards.
Using NHSmail Office 365 Hybrid, Liz is able to:
• Quickly access and securely transfer
information between shifts
• Access specialist knowledge at point of care
• Improve productivity by being able to access all
tools on the move across the hospital
08:00Meet up with On-call
Registrar from night shift
and capture handover of
job list using Planner
11:00Liz reviews the current
bed state and expected
admissions published
through a live PowerBI
dashboard
14:00Liz meets up with the
on-call consultant via
Skype for Business to
review any patients,
using desktop sharing to
share notes, that need
consultant input
13:00During Lunch, Liz
checks her upcoming
rota published using
Staff Hub and checks
her email.
09:00During Ward Rounds,
Liz needs input from an
Oncology Specialist.
She checks their
availability and launches
a video call from Skype
for Business
18:00Liz starts to prepare for
evening handover. She
requests input on a
patient’s symptoms via
Teams and tags the
evening Specialist Reg
to pick up the
discussion.
13
A day in the life of an
Operations Director
Meredith Smith is an Operations Director for a
large mental health provider working across a
number of geographical locations.
Using NHSmail Office 365 Hybrid, Meredith is
able to:
• Work flexibly across a number of locations and
from home
• Collaborate with peers across the Sustainability
and Transformation Partnership
• Improve real-time availability of information and
reduce costs
07:00Meredith starts her day
by checking her emails
over breakfast for
updates on the
operational capacity
across her in-patient
mental health beds.
11:00Liz is working with the
Trust’s Commercial
Director to bid to deliver
a new service. Using
Word Online, they are
able to co-edit their
response.
14:00After reviewing the
status updates, Liz has
some queries about the
update. She posts these
to the operations and
project leads using their
Teams Channel.
13:00Liz downloads and
reviews the latest status
updates from
SharePoint for the
Cross-STP Patient Flow
Programme.
18:00Before heading home,
Liz reviews the end of
day bed state using
PowerBI.
09:00After arriving at work,
Meredith hosts a Skype
for Business Meeting
with her Divisional
Operations Managers to
discuss performance
targets and any arising
issues.
