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NHS Evidence – provided by NICE
Evidence Hub Centres
OJEU Tender
Supplier Open Day, July 23rd 2010
NHS Evidence – provided by NICE2
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE3
Objectives
• Introduce the tender, scope and high level requirements To help potential bidders understand whether and how to be
involved going forward Must recognise broad range of knowledge about the service in the
room
• Outline and explain the procurement process PQQ timelines are short. You will need to submit the PQQ if you
are to take part in the next steps of the process
• Answer your questions, where we can at this point of the process
• An opportunity for all bidders to meet If you wish your contact details to be shared with other providers,
please let Pete / Irene know
NHS Evidence – provided by NICE4
Agenda and Timing
• Meet and greet with Tea / Coffee 10.00 – 10.30
• Clinical Hub Centre Tender Presentationincluding Q & A session 10.30 – 12.00
• Procurement Process Presentation including Q&A 12.00 – 12.30
• Individual and Group Discussions with Tea / Coffee 12.30 - 13.30
NHS Evidence – provided by NICE5
Clarity on the scope of the tender
• The development of the new technology platform is not included in the scope of this tender
• Activities of the Hub Centres will focus on the practical identification and appraisal of high quality and relevant evidence content
• The technology solution to create records, add metadata and publish resources to users will be provided by NHS Evidence to the Hub Centres
NHS Evidence – provided by NICE6
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE7
Vision
To be the service that health
and social care staff rely on for
up-to-date, relevant, high
quality, evidence-based local
and national information to
inform decision making and
deliver high quality care.
NHS Evidence – provided by NICE8
NHS Evidence
Key features:
• NHS Evidence Search• Accredited sources of guidance• Personalisation - My Evidence
• Browse QIPP and Specialist Collections
• NHS Evidence Healthcare Databases Advanced Search via NHS Athens Resources
NHS Evidence – provided by NICE9
NHS Evidence Search
Search more than 150 key web sources simultaneously including:
•Cochrane Library
•Map of Medicine
•British National Formulary
•Clinical Knowledge Summaries
•National Institute for Health and Clinical Excellence.
NHS Evidence – provided by NICE10
Use NHS Evidence Search for:
• Commissioning
• Clinical
• Public health
• Social care
• Drugs and technologies
• QIPP – Quality, Innovation, Productivity, Prevention
NHS Evidence – provided by NICE11
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE12
The Specialist Collections service today
• 30 collections of specialist evidence content, the ‘Specialist Collections’
• Links to recent, quality-assured clinical and non-clinical information on the key health priority areas
• Information Specialists filter a huge quantity of published research for relevance, quality and the extent to which the new information has a bearing on clinical practice
• Users can easily identify the latest guidelines and systematic reviews and can research an area of interest
• Specialist Collections do not produce any content per se, except for the Evidence Updates (see later)
NHS Evidence – provided by NICE13
Clinical conditions• Cancer • Cardiovascular • Diabetes • ENT and audiology • Eyes and vision • Gastroenterology and liver diseases
• Genetic conditions • Infections • Kidney diseases and male urogenital disorders
• Mental health • Musculoskeletal • Neurological conditions • Oral health • Respiratory • Skin disorders • Stroke • Trauma and orthopaedics • Vascular
Patient groups• Child health • Ethnicity and health • Later life • Learning disabilities • Women's health
Aspects of health services• Commissioning • Complementary and alternative medicine
• Emergency and urgent care • Health management • Innovation and improvement • Public health • Screening • Supportive and palliative care • Surgery, anaesthesia, perioperative and critical care
NHS Evidence – provided by NICE14
Browse by topic area
Within each collection, an opportunity to browse selected content
NHS Evidence – provided by NICE15
Key feature of the Collections are evidence awareness services
NHS Evidence – provided by NICE16
In 2010, Specialist Collections will produce over 70 Annual Evidence Updates
NHS Evidence – provided by NICE17
DUETs slide?
Contribution to the UK DUETs
NHS Evidence – provided by NICE18
Organisational and contractual structure underpinning the current service
• Fully contracted out service• 21 contracts to 19 organisations• At minimum, a Specialist Collection
team typically includes– An Information Specialist– A Clinical Lead who provides
clinical steer on content and promotes the Collection to the speciality area community
• 85 headcount, of which 28 Clinical Leads
• About 40 FTEs in total• Plus a small internal team in
Manchester focusing on account management and day-to-day support
NHS Evidence – provided by NICE19
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE20
New Evidence Hub Model: Drivers of change
• Expiring contracts, necessitating new tenders
• Opportunities for improved user experience• Need for greater access to a broader range of topics• Need for better integration of content• Need for improved quality assurance• Need for standardisation of outputs and visual consistency
• Transition to a new technology platform which will fundamentally transform the way the specialist content is managed and made available to users
• Financial pressures: There are opportunities to make efficiency savings on the current model. Scaling up the current model would not be affordable
NHS Evidence – provided by NICE21
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE22
Future Evidence Hub service – key features
• The new service will provide greater consistency and quality assurance
• More clinical topics will be covered• Content will be much more integrated across NHS Evidence
services and across specialist topics• Key products will continue to include:
- Identification of specialist evidence
- Evidence Updates
- Identification of DUETs uncertainties
• The new Evidence Hub model will increasingly focus on documenting and facilitating access to evidence on ‘Key Topics’
NHS Evidence – provided by NICE23
Future Evidence Hub service - a new user interface is being developed internally
Shots from current development
NHS Evidence – provided by NICE24
Organisational and contractual structure underpinning the future Clinical Hub Service
From... ... To
• 21 contracts, 19 organisations• Contracted out service with small
internal central team in Manchester
• Only 3 physical office locations• 3 ‘hub centres’ - the ‘content collection’ engines
of the Evidence Hub model (1 in-house, 2 external contracts)
• Larger central team also based in Manchester• Clinical Leads working directly with Central
Team
?
Manchester
?
NHS Evidence – provided by NICE25
Significant support from a central NHS Evidence team in future
• Integrated communication
• Topic and development strategy
• Quality assurance and audits
• Procedure manuals
• Structured training and team development
• Publishing support for Evidence Updates
• Taxonomy and controlled vocabularies
• Technical development
• User engagement
Manchester Contract 1 Contract 2
Strategic Leadership & Alignment with NHS
EvidenceFunctional support teams
NHS Evidence – provided by NICE26
Clinical Leads will work directly for NICE
• In the future, all Clinical Leads will be employed directly by NICE
• Clinical Hub Centres will have access to this resource and will work with the Clinical Leads
• Clinical Hub Centres will not need to provide specialist clinical expertise as part of their service
NHS Evidence – provided by NICE27
Agenda• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements Scope of tender
Activities of the future Centres
Other requirements
Your response
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE28
Scope of tender in context of the Evidence Hub Model
• The purpose of this tender is the provision of the service of the two contracted-out Hub Centres from April 1st 2011
• Each contracted out hub will cover about 10 speciality areas• Service for 3 years, extendable by 1 or 2 years
Manchester Functional
Teams
Clinical Leads
Manchester Hub Centre
Hub Centre 1
Contracted-out
Hub Centre 2
Contracted-out
Clinical* Evidence Hub Management & Governance
* & Health Management
NHS Evidence – provided by NICE29
Topic allocation to the three hub centres
Competitive Dialogue process will provide some flexibility in the scope of Topics Areas being covered by each hub
NHS Evidence – provided by NICE30
Agenda• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements Scope of tender
Activities of the future Centres
Other requirements
Your response
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE31
Identifying evidence
• Hand-pick content from routinely ingested sources (following agreed incl./excl. criteria)
• Search and hand-pick content from specialist sources (following agreed collection development strategy)
• Tag resources (in line with agreed metadata application profile) and allocate to a single taxonomy (developed by NHS Evidence)
• In completing the above, identify minimum set of resources for ‘Key Topics’
• Responsibility for all Speciality Areas, Cross-Cutting Themes and ‘Key Topics’ in the Hub Centre
NHS Evidence – provided by NICE32
Evidence Updates
• Programme manage the production of Evidence Updates on selected ‘Key Topics’ within the hub’s remit
- Number of Evidence Updates likely to double over the next few years (currently 70)
• At the start of process: identify new evidence, critically appraise some content for inclusion, group search results into themes, collate shortlisted content (including full text articles), package for hand-over to NICE / Clinical Lead
• A publishing team will be created centrally to support the editorial and peer review process of Evidence Updates and other clinical content produced by the hubs
• At the end of the process: compile Evidence Update from Commentary provided, add reference list, publish and make available to target community
NHS Evidence – provided by NICE33
Treatment uncertainties and UK DUETs
• Systematically search for and identify treatment uncertainties for an agreed set of topics, aligning with Evidence Update topics
• Provide liaison and advice to Priority Setting Partnership – one or two each year, per Hub Centres
NHS Evidence – provided by NICE34
Awareness services
• Set up and maintain RSS feeds for all specialty areas and possibly at ‘Key Topics’ level
• Highlight key content via “Editor’s pick” for all speciality areas and possibly ‘Key Topics’
• Provide links to latest relevant journal articles from selected core journals or contents pages of specialist journals
• Provide links to high profile ‘Journalistic News’ around ‘Key Topics’
NHS Evidence – provided by NICE35
Community engagement
• Contribute core content to monthly community newsletters for all topic areas covered by the Hub Centre (Newsletters coordinated centrally). Maintain and grow list of registered subscribers
• Represent NHS Evidence at specialist conferences relevant to the specialist areas in the remit of the Hub Centre and co-ordinate attendance with the NHS Evidence Communications team (2 per year per specialty area)
• Under supervision of the Communications Team, represent NHS Evidence at road shows, for example training events, and other informal dissemination and awareness activities (up to 5 per year per specialty area)
• Maintain contact lists of all formal stakeholders groups in each speciality areas within the Hub Centre
• Prepare all communications contribution in accordance with guidelines (on content, style, etc.) developed by NHS Evidence Communications team
• Contribute to feature articles about the work of NHS Evidence and its content within specialist media
• Support the NHS Evidence Enquiry Handling team in answering queries from users
NHS Evidence – provided by NICE36
Programme management
• Manage activities of the Hub Centre’s team on time and on budget (across potential organisation boundaries in the event of a consortium)
• Provide NHS Evidence with one single point of contact for management purposes
• Oversee the implementation of the procedures and frameworks provided by NHS Evidence
• Manage and quality assure the activities of each Hub Centre• Engage and interface with Clinical Leads to deliver activities
- Clinical Leads will have a ‘contact point’ Information Specialist
• 3 Hub Centres will be expected to coordinate their activities and work closely, under the supervision of NHS Evidence
NHS Evidence – provided by NICE37
Reporting requirements (to be further detailed)
• Annual work plan and budget
• Minimum of one Review Meeting with NICE per year
• Quarterly activity and performance reports
• Payment in arrears
• Authority to retain payment if services are not delivered to a satisfactory level
NHS Evidence – provided by NICE38
Example of central procedures and standards which the Hub Centres will be guided by
• Adding/editing NHS Evidence resources manual
• Evidence Update procedure manual
• UK DUETs identification and recording process
• Editor’s pick guidance
• Article publication guidance
• Leaflet, newsletters publication manual and style guide
• Guidance for managing mailing list, contacts
Some of these processes / procedures will be submitted for Public Consultation
NHS Evidence – provided by NICE39
Agenda• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements Scope of tender
Activities of the future Centres
Other requirements
Your response
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE40
Organisational requirements
• Providers of the Hub Centre service must demonstrate that they can:- Provide staff with career progression opportunities - Establish and promote a strong learning and
knowledge sharing environment where staff can learn from each other on an on-going and daily basis
- As much as possible, co-locate staff so as to promote knowledge sharing and development of a common Hub Centre culture, aligned to NHS Evidence strategy
- Cover for staff absence – with clear processes and sharing of knowledge
- Work with other Hub Centres e.g. ability to host occasional meetings for NICE, and team members from other hubs for training or cross-working purposes
NHS Evidence – provided by NICE41
Synergy and efficiency requirements
• Providers of the Hub Centre service must demonstrate that they are delivering a service which represents excellent value for money
• NHS Evidence will seek evidence that the delivery model will:- Leverage most experienced staff by delegating
activities to junior technical staff and administrators- Create synergies across topics areas where possible- Put in place streamlined processes which avoid
duplication and maximise opportunities for re-purposing of content
- Identify synergistic ways to work with NHS Evidence Central functions, NICE or the other Hub Centres
NHS Evidence – provided by NICE42
Technical requirements
• Providers of the Hub Centre service must agree to:- Use the centrally provided common technical
infrastructure for adding content to the centrally hosted NHS Evidence platform
- Provide staff with broadband internet connections and the latest versions of web-browsing software
NHS Evidence – provided by NICE43
Information services requirements
• The Supplier shall be solely responsible for the sourcing of all evidence based clinical and non-clinical knowledge and information necessary for delivering the service
• This includes the cost of obtaining the full text of articles for the purpose of the Evidence Updates
NHS Evidence – provided by NICE44
Transition requirements: between award and contract going live
• Providers of the Hub Centre service must demonstrate that they can:- Project manage the transition to the new contract
between award of contract and contract going live- Provide the required training to staff- Work with existing suppliers of service to explore staff
transfer opportunities where appropriate and address TUPE if applicable
Further detailed requirements will be provided in the final specifications
NHS Evidence – provided by NICE45
Expected skills set within each Hub Centre
• Information science skills including senior expertise in health information science
• Critical appraisal and systematic review skills• Strong management skills
- Programme management, activity planning and tracking
- Performance management and reporting• Governance and quality assurance• Communication and relationship management, working
with the NHS and clinicians• Administration support
NHS Evidence – provided by NICE46
Agenda• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements Scope of tender
Activities of the future Centres
Other requirements
Your response
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE47
What your bid will cover (initial views)• Your organisation - your credentials in this domain of work• Vision for working with NICE and NHS Evidence, and other key stakeholders• Your understanding of the challenges and critical success factors of service• Your approach to delivering the service
- Management approach and performance management system
- Governance model and quality assurance approach
- Organisation structure: staffing profile, skills sets, job descriptions
- Processes for delivering key activities and other core internal processes
- Who is doing what
- Approach for working across topic areas, with other hub centres and with NHS Evidence
- Physical set up, location of staff• Transition plan • Production timeline for the duration of the contract• Cost (3 year breakdown)• All assumptions• Confirmation of scope or variant bid
NHS Evidence – provided by NICE48
How we will assess your bids (initial views)
• Value for money• Your understanding of the service objectives and
challenges• Your experience and expertise in this field of work –
searching and appraising clinical and non-clinical evidence
• Evidence of your commitment to quality assurance• Methodology for delivering a service which is fit for
purpose• Your approach to building strong team dynamics and
attracting the best• Your ability to demonstrate organisational cohesiveness• Rigorous management and tailored reporting
NHS Evidence – provided by NICE49
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE50
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process
NHS Evidence – provided by NICE51
Clinical Hub Centres Procurement
Contract: Clinical Hub Centres
Lots: 2
Contract Duration: 36 months with options to extend for
2 x 12 month periods
OJEU Procedure: Competitive Dialogue
The tender is for 2 LotsClinical Hub Centre 1 & 2
Suppliers can tender for one or both lots.
If tendering for both Lots, two tender documents will be required, one for each Lot to assist evaluation
NHS Evidence – provided by NICE52
Procurement Process
• The Competitive Dialogue Procedure is being used for this tender
• This procedure offers NICE the opportunity to enter into open dialogue with suppliers to assist in formulating the final solution to the new model and finalise the specification on which suppliers will tender against
• The procedure requires numerous stages from PQQ to final award
NHS Evidence – provided by NICE53
Competitive Dialogue Stages
Initial Stages (completed)
• OJEU PIN (Prior Information Notice) Issue - 6 July 2010
• Suppliers Open Day - London - 23 July 2010
Next Stages
• Full notice published on TED and NICE web site - 26 July 2010
• Suppliers respond to full notice and request PQQ Document
• NICE Issue PQQ Document - w/c 26 July 2010
• Bidders PQQ Response Deadline - 16 August 2010
• Evaluation of PQQ and Short List - 17 - 20 August 2010
NHS Evidence – provided by NICE54
Pre-qualification Questionnaire (PQQ)
• Suppliers will be shortlisted and invited to enter into the Dialogue stage of the procurement
• Shortlisted suppliers will be notified on 20th August 2010
• Suppliers MUST submit a PQQ to take part in the Competitive Dialogue
• It is NOT necessary for suppliers to have formed partnerships / collaborations (where applicable) at PQQ stage
• PQQ responses must be submitted by 17:00hrs on the 16th August 2010
NHS Evidence – provided by NICE55
Pre-qualification Questionnaire (PQQ)
The PQQ document will cover (including but not limited to):
• Organisational Details• Legal status (e.g. Public Sector,
Partnership, Public Limited company)
• Date of Formation• Registration• Structure
• Single Provider / Partnership / Consortia
• Clarity as to whether organisation completing the PQQ is a Single Provider, a Partnership or Consortium, or an organisation intending to be part of a consortium/partnership
• Financial• Audited Accounts• Balance Sheet• Parent Guarantee (if required)• Bank details
• NICE will consider both single supplier and partnership / consortia approaches
• It is not a requirement that partnerships / consortia are formed for this tender
NHS Evidence – provided by NICE56
Pre-qualification Questionnaire (PQQ)
• Legal• Litigation• Other legal proceedings
• Quality Assurance• Accreditation
• Health & Safety at Work• Policy
• Insurance• Employers Liability• Public Liability• Other
Evaluation Criteria
• The evaluation criteria will be issued with the PQQ document
• A critical area of evaluation will be Relevant Experience
• Capability• Principal areas of business• Business Activity• Staff• Relevant Experience
NHS Evidence – provided by NICE57
PQQ Evaluation and Shortlist
• The evaluation criteria will be included in the PQQ document
• The evaluation of the PQQ documents and shortlist selection will be between - 17 - 20 August 2010
• Shortlisted suppliers will be notified on 20th August 2010
Dialogue Stage Opens
• The dialogue stage of the procurement will commence on 23rd August 2010 to shortlisted suppliers
NHS Evidence – provided by NICE58
Competitive Dialogue
• Competitive Dialogue opens to shortlisted suppliers 23rd August 2010
• The draft Invitation to Tender (ITT) will be issued to shortlisted suppliers when the dialogue stage opens
• A series of supplier meetings will take place between23rd August 2010 to 15th October 2010
• All meetings and correspondence during the dialogue period will be fully minuted and tracked
• Non commercially sensitive information / discussions will be shared fairly and openly with all suppliers bidding for that Lot that is relevant to the development of the specification
• Dialogue closes 15th October 2010
NHS Evidence – provided by NICE59
Tentative Meeting Dates for the Competitive Dialogue
Day Date Time LocationThursday 26th August 10:00 – 13:00 London & Manchester
Friday 3rd September 10:00 – 13:00 London & Manchester
Thursday 9th September 10:00 – 13:00 London & Manchester
Tuesday 14th September 10:00 – 13:00 London & Manchester
Thursday 23rd September 10:00 – 13:00 London & Manchester
Thursday 30th September 14:30 – 17:00 London & Manchester
Monday 4th October 14:30 – 17:00 London & Manchester
Thursday 14th October 14:00 – 16:00 London & Manchester
Dialogue closes 15th October 2010
NHS Evidence – provided by NICE60
Invitation to Tender (ITT)
• The final Invitation to Tender will be finalised by NICE between 15th – 19th October 2010
• The final Invitation to Tender document will be issued to suppliers 20th October 2010
• The Invitation to Tender response deadline will be 3rd November 2010
Invitation to Tender Response Time
• The supply chain will be expected to begin formulating their response to the ITT from the beginning of the dialogue stage
• As the specification develops through the dialogue stage, suppliers will be expected to amend the responses they are formulating accordingly
• Partnerships / consortiums must be formed (if required) during this stage and submitted in the response to the ITT
NHS Evidence – provided by NICE61
Evaluation and Contract Award
• Tender Return and Evaluation – 3rd November 2010 - Mid November 2010
• Contract Award Notice and Losing Bidders Debriefed - Mid December 2010 `
• Alcatel Period (10 day stand still) - Mid - Late December 2010
• Contract Signing and commencement of TUPE - Late December 2010 - Late March 2011
• Contract Commences - 1 April 2011
TUPE
• TUPE may or may not apply to either or both of the new Clinical Hub Centres
• A period of 3 months from contract award to contract commencement has been given for TUPE
NHS Evidence – provided by NICE62
Agenda
• Introduction and objectives of the session
• Brief introduction to NHS Evidence
• The Specialist Collections service today
• Drivers of change
• Future Evidence Hub service
• Tender scope and requirements
• Q&A - Service requirements
• Procurement process
• Q&A – Procurement process