ISSUE: Invoice is unable to be processed for payment because IOL detects no goods receipt in a Service Purchase Order (PO)

Key Terms:NGR = No Goods ReceivedGR = Goods receipt

Service POs are identifiable by the first three digits 261.

Common NGR message in IOL:

FIRST STEP: Confirm the service was completed along with any tangible items (parts/tools) used in the service.

FIX: You will have to uncheck the Goods Received (GR) box in the PO.

1. Go into the PO in SAP.2. Click on the item box (highlighted in yellow) in the bottom left corner if the navigation bars (Quantities/Weights, Delivery Schedule, etc.) are not showing up.3. Go to Delivery (highlighted in yellow)

4. Click on the Display/Change Icon (Shortcut: F7). This will enable you to now edit the PO.

5. Go back to the Delivery tab and you will notice that the Goods Receipt box is checked. Click on the box and the check will disappear.

REMINDER: If there are multiple line items on the PO, you will have to uncheck the box on every line item. Otherwise IOL will reject it. You will have already confirmed tangible items (parts/tools).

Final Step: Go back and click the save button (Shortcut: Ctrl + S) to save your changes.

Now you can reroute to Accounts Payable with a note saying that the GR box(es) have been unchecked.