NG9-1-1 WHAT’S NEXT - TSAG · The US DOT NG9-1-1 Initiative The United States Department of Transportation [s Next Generation 9-1-1 Initiative defined a vision for the future of

NG9-1-1 WHAT’S NEXT the right information to the right people at the right time

NG9-1-1 What’s Next Forum

PROCEEDINGS

November, 2010

Sponsored by the US Department of Transportation, Research & Innovative Technology Administration and

National Highway Traffic Safety Administration

Transportation Safety Advancement Group NG9-1-1 WHAT’S NEXT

the right information to the right people at the right time.

www.911.gov NG9-1-1 WN Forum Proceedings Page 1

NG9-1-1 What’s Next Forum PROCEEDINGS

TABLE OF CONTENTS

Page

I. Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

II. NG9-1-1 What’s Next Forum Structure & Objectives . . . . . . . . . . . . . . . . . . . . . . . 4

III. Opening General Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

IV. Emergency Responder Group Breakout Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . 15

V. Breakout Session Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

VI. Forum Closing and Next Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

VII. Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

A. Forum Speakers & Breakout Session Facilitators

B. What’s Next Working Group Roster and Biographies

C. TSAG Member Roster

D. Breakout Session Participants by Emergency Responder Group

E. NG9-1-1 What’s Next Forum Media Advisory and Project Team




NG9-1-1 What’s Next Forum

PROCDEEDINGS

I. Background

The US DOT NG9-1-1 Initiative The United States Department of Transportation’s Next Generation 9-1-1 Initiative defined a vision for the future of 9-1-1. The NG9-1-1 Proof of Concept developed and deployed software and network components demonstrating desired capabilities of the NG9-1-1 system. The focus of the Proof of Concept was on the 9-1-1 call, from origination to delivery, and on the handling of the call once received by a call taker. In turn, the NG9-1-1 Initiative focused on the research required to produce a design for a next-generation 9-1-1 system. The goal was to design a system that is capable of voice, data, and video transmission from different types of communication devices into PSAPs and on to emergency responder networks. Working closely with a wide range of stakeholders, the Initiative's efforts were focused in two areas: technical/engineering and institutional/ transitional. Specifically, the Initiative focused on delivering an NG9-1-1 system architecture, or a technological framework, that can accommodate today's stakeholder interests and existing market-based solutions as well as future technological advances. Technical activities centered on:

Engaging a wide audience of stakeholders required for successful NG9-1-1 design and implementation

Developing an NG9-1-1 Concept of Operations to establish the vision Documenting system requirements and developing a system architecture Conducting a proof-of-concept (POC) demonstration Assessing the cost, value, and risk of a next-generation 9-1-1 system and developing a

transition plan that will identify and evaluate all non-technical factors (e.g., stakeholders, impacts, benefits) that need consideration for a successful nationwide transition

US DOT views the NG9-1-1 Initiative as a transition enabler to assist the public in making a 9-1-1 call from any wired, wireless, or IP based device, and to allow emergency responders to take advantage of enhanced call delivery, multimedia data and advanced call transfer capabilities. While NG9-1-1 enhances emergency 9-1-1 systems, it can also be expected to generate increases in the volume of information to be processed by Public Safety Answering Points (PSAP). This in turn will tax communications networks and the capacities of PSAP systems and personnel. Prioritizing and screening this data for transmission as actionable information from the PSAP to field level emergency responders is the fundamental objective of this project.




The NG9-1-1 What’s Next Project Under the sponsorship of the US Department of Transportation, ITS Joint Program Office, the Transportation Safety Advancement Group (TSAG) was enlisted to manage the NG9-1-1 What’s Next project, to help address its key objective to prioritize NG9-1-1 data to be communicated to field level first responders. A cornerstone component of the project, an NG9-1-1 What’s Next Forum convened on September 23-24, 2010 was successfully completed and is the subject of this Proceedings report. Key NG9-1-1 What’s Next Forum elements and objectives included:

Identified an NG9-1-1 What’s Next Working Group comprised of nationally recognized representatives of four emergency responder groups including EMS, Fire & Rescue, Law Enforcement, and Transportation Operations, to help address project objectives,

Engaged the NG9-1-1 Working Group through the NG9-1-1 What’s Next Forum to

promote broad based discussion and receive preliminary input to the project objective,

Through a live 2-way webinar, extended NG9-1-1 What’s Next discussion to additional interested webinar participants,

Through follow on discussion among the four ERGs, prepare an NG9-1-1 What’s Next Project Report and NG9-1-1 What’s Next project objective recommendations to the US Department of Transportation.

During July-August 2010, TSAG identified and recruited an assembly of nationally recognized emergency responder representatives to serve as the NG9-1-1 What’s Next Working Group (Appendix B). The Working Group, comprised of representatives of the four ERGs was selected through a detailed Participant Selection Plan, and, following its designation, was convened at the project NG9-1-1 What’s Next Forum, in Washington, DC. The Forum was structured around three sessions, including a project orientation session, followed by individual ERG breakout sessions, and concluded with Breakout Session Reports and prescribed ‘Next Steps’, a launching of the project’s report and final recommendations preparation phase. This final project phase reengages the NG9-1-1 What’s Next Working Group, through a series of Working Group meetings designed to prepare individual ERG white papers to validate findings and recommendations on the project objective to prioritize NG9-1-1 data to be communicated to field level first responders. White papers will be consolidated into an NG9-1-1 What’s Next Final Report of recommendations to the US DOT to help form the basis for national priority emergency responder information protocols associated with NG9-1-1 systems. These Proceedings summarize the outcomes of the NG9-1-1 What’s Next Forum.




II. NG9-1-1 What’s Next Forum Structure & Objectives

The NG9-1-1 What’s Next Forum (Forum) was convened on September 23-24, 2010 in Washington, DC. Within a conference setting, the Forum assembled the NG9-1-1 What’s Next Working Group and its affiliated advisors to begin the process of pursuing the project objective to:

Identify and prioritize data at NG9-1-1 public safety answering points to be communicated as actionable information to field level emergency responders.

The NG9-1-1 What’s Next project team designed the NG9-1-1 What’s Next Forum around specified Forum objectives, including:

Engage nationally recognized NG9-1-1 stakeholder organizations through their designated representatives,

Provide a structured forum for addressing NG9-1-1 issues and for serving the specific NG9-1-1 What’s Next project objective,

Promote specific Working Group input through free flowing breakout sessions discussion,

Establish a beginning point for producing an NG9-1-1 What’s Next Project Report to the US Department of Transportation

Twenty emergency responders representing four emergency responder groups (ERG) supported by four NG9-1-1 advisors and eight TSAG public safety experts convened the Forum to actively participate in identifying their respective priorities for emergency response information to be delivered through NG9-1-1. The Forum was structured around three half day sessions, including a half day opening session devoted to providing a baseline orientation on the NG9-1-1 Initiative and the capabilities of NG9-1-1, followed by a half day of breakout sessions for each of the four identified emergency responder groups (ERG), including EMS, Fire & Rescue, Law Enforcement, and Transportation Operations, and concluding with a final half day devoted to receiving reports from the breakout sessions and to defining the project next steps directed at generating a project final report and recommendations to the US Department of Transportation. This final report is to be completed within the following four months, during which the Working Group, through its respective ERGs will caucus further to refine the findings and conclusions of their work through the Forum.




III. Opening General Session

Welcome (Dia Gainor) The Forum was opened by moderator Dia Gainor, TSAG Chair and Chief of the Idaho EMS Bureau. Following general introductions, Ms Gainor summarized the NG9-1-1 project and the specific objectives of the Forum (see previous section). Ms Gainor recognized Ms Laurie Flaherty, of the US DOT, National Highway Traffic Safety Administration (NHTSA) and co-manager of the US DOT NG9-1-1 Initiative. Laurie complimented the Working Group for its commitment to public safety and thanked them for their contribution to this important work. NG9-1-1 Features & Capabilities (John Chiaramonte) The opening session was led by John Chiaramonte, Lead Associate, Booz Allen Hamilton, and deputy program manager leading the NG9-1-1 Initiative for the US Department of Transportation. John had managed the team of software developers and technical and functional experts implementing the NG9-1-1 Proof of Concept. Mr. Chiaramonte’s orientation included a broad range of important NG9-1-1 background and operations components:

Before 9-1-1 A brief history of emergency call systems noted that before 9-1-1, wireline calls for emergency assistance were:

Completed through box alarms located either in buildings or on street call boxes and wired directly to fire (or police) responders,

Later (some 50 years) through wired telephone lines now readily available in homes, By this time, the need and utility of a system for public calls for emergency assistance was well established, as was the need for better and more efficient call systems. Today’s 9-1-1 The first 9-1-1 call was made in Haleyville, Alabama in 1968, and represented the first concept of an easy to remember three-digit number that connected callers to police dispatchers. From here, 9-1-1 was expanded across the US with original 9-1-1 systems concentrated in urban areas. Later, Enhanced 9-1-1 (E-9-1-1) systems delivered Automatic Number Identification (AVI) and Automatic Location Information (ALI) to emergency dispatchers. E9-1-1 was later upgraded to support calls from wireless devices and Voice over Internet Protocol (VoIP) devices. Today, dialing 9-1-1 from a fixed location (wire line) today is more than simply being connected to an emergency call taker. The system routes a call based on predefined protocols, such as ALI and ANI information referenced to a Master Street Address Guide (MSAG). This information is immediately and automatically sent to a Public Safety Answering Point (PSAP), commonly known as the “9-1-1 Call Center”.




Wireless calls are more complicated, requiring the wireless service provider to locate the caller either through an embedded GPS chip or by triangulation of the phone between multiple cell towers. Today, some 33-50% of 9-1-1 calls are made from wireless phones, with 95% of PSAPs equipped with “Phase II Wireless” capability (the ability to locate a caller to within 50-300 meters). VoIP (internet based) callers, a growing population, typically must pre-define the calling device location to 9-1-1 systems and can be problematic as subscribers fail to update their locations as devices are moved. Mr. Chiaramonte visual presentation follows: NG9-1-1 Features

• Dialing 9-1-1 is more than just being connected to a 9-1-1 emergency call taker…

• The phone system routes your call based on predefined data

• The 9-1-1 system looks up the location (ALI) of the phone number (ANI) in a 9-1-1 database built from a “Master Street Address Guide” or MSAG

• ANI/ALI is immediately forwarded to the call taker at the public safety answering point (PSAP – also known as a “9-1-1 Center”).

• Wireless 9-1-1 is a bit more

complicated, requiring the wireless service provider to locate the caller using either a GPS chip embedded in the phone, or cell phone signal power and triangulation between multiple cell phone towers.

• Somewhere between 33% and 50% of all 9-1-1 calls made today are wireless calls.

• 95% of PSAPs currently have some “Phase II Wireless” ability (wireless location accuracy to 50-300 meters).

• Voice over IP (VoIP) callers use a

process that is similar to wireless 9-1-1, however the VoIP user typically must pre-define the location.

• Some VoIP services (e.g., Skype and Google Voice) do not offer 9-1-1 services.

• A recent FCC report indicated some 23 million VoIP subscribers as of June 2009 (up 10% in the just the first 6 months of 2009).

• Locating VoIP callers can be problematic, especially as the call device is moved without subscriber location updates.

The Need for Next Generation 9-1-1 As today’s 9-1-1 systems are outpaced by emergency technologies, NG9-1-1, in addition to serving immediate capacity and service needs, will address a range of emergency communications challenges, including: Constant adaptation of legacy 9-1-1 is expensive, and slow, New communications technologies need ‘plug-and-play’ access and interfaces, Growing data rich environments, that 9-1-1 systems cannot handle,




Need data bandwidth, modernized network (IP), open standards, Need more flexible and easily controlled 9-1-1 systems, Need nationwide (and beyond) intercommunication, including other emergency services, Post transition, NG9-1-1 can be significantly more efficient, and likely less expensive to

implement new features.

Features of a Next Generation 9-1-1 System NG9-1-1 will fully replace E9-1-1, while retaining its capabilities, services and functionalities. Further, NG9-1-1 adds capabilities to support new types of originating service providers and flexibility to manage calls and share costs. Additionally, NG9-1-1 adds capabilities to integrate and interoperate with emergency response entities beyond the PSAP. NG9-1-1, referred to as a ‘system of systems’, or, as a ‘network of networks’ is a system of 9-1-1 services and databases that run on an Emergency Services IP Network (ESInet).

9-1-1 CAPABILITY E9-1-1 NG9-1-1

Voice Calls Yes Yes

Transfer Misrouted Calls Limited Capability Yes

Location Delivered with Calls No Yes*

Policy Based Call Routing Managed by E9-1-1 SSP Managed by 911 Authority

Text/Multimedia No Yes*

Additional Data No Yes*

Data Sharing Across Regions No Yes

Data Sharing with Responders Limited Capability Yes

Virtual PSAPs Limited Capability Yes

Standard IP Interfaces No Yes

NG9-1-1 improves capabilities for all stakeholders

Today’s 9-1-1 vs. NG9-1-1

* These services require next generation originating networks as well as NG9-1-1 9

The graphic below illustrates the ‘typical’ emergency response and how NG9-1-1 provides an opportunity to enhance the entire encounter, from origin to response.

NG9-1-1 provides an opportunity to enhance the entire encounter

Typical Emergency Response

Geographic-based data provides

the ability to route callers faster

and with more accuracy.

Enhanced Routing Abilities

Better and more useful forms of

information, give PSAPs options

on how best to manage calls.

Flexible PSAP Call Handling

Increased sharing of data,

resources, procedures, and

standards, improves a response.

More Coordinated Response

10




Next Generation 9-1-1 System Technologies So, how will NG9-1-1work, and what are the components of NG9-1-1 systems? NG9-1-1 serves traditional ‘wire line’, wireless, and VoIP - - plus other ‘clients’ connecting to access originating service providers. The graphic below illustrates the National Emergency Number Association (NENA) functional and interface standards for Next Generation 9-1-1, V-1.0 (i3).

How will it work? What are the components of NG9-1-1?

Next Generation 9-1-1 System Technologies

Includes traditional “wireline”, wireless,

VoIP and other “clients” connecting to

access/originating service providers.

Multimedia Devices

A mix of public and private networks

that deliver requests for 9-1-1 to the

most appropriate ESInet.

Access/Originating Networks

Provides a secure gateway and routing

of all inbound 9-1-1 calls and delivers

them to the most appropriate PSAP.

Emergency Services IP Networks

11

Wireless/IP

Client

DNS

Public Web

Services

Private Web

Services

Wireless/CS

Client

LISs

Multimedia

Services

Originating

ESRP

Originating

Border Control

Location Validation

Web Interface

ESInet

Global

Internet

Public Access

IP NetworkSIP/H.323

clients

IM Clients

Legacy

Gateway

Emergency

Responders

CSP

Call Server

Government

Services

Supplemental

Services

Databases

NG9-1-1 PSAP

ESInet

Access Networks Origination Networks Emergency Services IP Networks (ESInets)

ECR

Web

Interfaces

NG9-1-1

PSAP

Terminating

ESRP

Terminating

Border Control

Clients

Legacy Circuit

Switched NetworksPSTN client

TDM

Gateway

Emergency Call Routing &

Location Validation

Databases

NENA Functional and Interface Standards for Next Generation 9-1-1 Version 1.0 (i3)

NG9-1-1 System Design Characteristics With ‘the future in mind’, NG9-1-1 system design features include: Employing consensus based open standards as an essential feature to achieve national

interoperability and to share data among geographically dispersed PSAPs and other responder agencies,

NG9-1-1 systems rely on commercial off the shelf (COTS), open source, and common telecommunications and networking products used throughout the industry,

NG9-1-1 is designed to provide scalability (sized to fit and expandable), extensibility (support future technologies), reliability (resistance to failure), and configurability (meet diverse needs).




Emergency Scenarios - - New Capabilities of NG9-1-1 To understand the capabilities of NG9-1-1, Mr. Chiaramonte described specific ‘emergency scenarios’ to illustrate how NG9-1-1 will support emergency responder information needs and inter-discipline / interagency communications:

Improved Interoperability and Responder Data Sharing

Improved Reliability and Availability of PSAPs




Support for Text Based Communications Methods

Improved Location Determination Methods




Enhanced Call Routing Capabilities

Data Leveraged to Provide Language Translation More Quickly




Telematics Data Speeds A More Appropriate Response

Video Based Calling Provides Help For The Hearing Impaired




Responder Coordination Improved With Increased Access To Data

NG9-1-1 Supports High Volume Call Management Techniques




Summary of NG9-1-1 Benefits From the preceding scenarios, it can be seen that NG9-1-1 transforms today’s 9-1-1 systems by leveraging emerging technologies through: Ability to receive voice, video, text, or data sent over IP networks from a variety of

communications devices (e.g. wireline, wireless, VoIP, sensors, etc.), making 9-1-1 more accessible for all users,

Automatic and advanced data sharing between all public safety responders, PSAPs, emergency management, traffic operations, etc. The ESInet has been designed as an Emergency Services network, not just a 9-1-1

network. This network can provide access to public safety databases, remote systems provide transport for Radio over IP (RoIP), etc.

Data is shared from the caller to PSAP to dispatch to responders and beyond,

NG9-1-1 is designed to be flexible, open, non-proprietary (standards-based), and a secure interoperable internetwork - - a ‘system of systems’.

Advanced call handling processing and dynamic routing of callers based on a caller’s geographic location and most appropriate PSAP, Rule-based configurability and control for PSAPs and 9-1-1 Authorities.




IV. Emergency Responder Group Breakout Sessions - - Discussion Summaries

Following the opening session and orientation luncheon, afternoon ERG breakout sessions were assembled, each led by a facilitator and resourced with an NG9-1-1 advisor, TSAG public safety representatives, and a recorder/ scribe. Specific roles of breakout session participants included:

ERG Representative: Provided first hand stakeholder input to group discussion of emergency responder information needs, and how NG9-1-1 will help meet these needs.

NG9-1-1 Advisor: Served as NG9-1-1 subject matter expert to address questions and to support group discussion and understanding of NG9-1-1 applications and features.

TSAG Public Safety Representative: Served as a subject matter expert on broader public safety technology applications and emergency responder considerations.

Breakout sessions were designed to launch initial discussions for addressing the key objectives of the project. To promote breakout discussion, facilitators were provided specific NG9-1-1 questions that each ERG might consider, including:

1. What major challenges does your group/profession currently face, or expect to face in the future?

2. How might potential data points available via NG9-1-1 address these challenges and how might these data points be prioritized?

3. What processes could your group/profession use to gain consensus on priorities, standards and support for this prioritized data set?

4. How could these ideas encourage adoption of NG9-1-1 by technology providers and the public, compress the adoption curve by PSAPs and agencies, and help attract funding?

5. What “Killer App” (significant NG9-1-1 application or tool) would most likely attract a unified endorsement of NG9-1-1 by your ERG?

Breakout session discussion approach varied by ERG, some addressing discussion questions specifically, others addressing the questions through a more general approach. This variation worked well, in that ERGs were comfortable in their approach with facilitators showing good skills in managing discussions toward helping address the project objective(s). ERG breakout sessions discussion summaries follow:




Emergency Medical Services ERG The Emergency Medical Services ERG (Appendix A) was comprised of six (6) participants (the broadest range of stakeholders) plus a facilitator, and NG9-1-1 advisor. As did the other ERGs the EMS group began with an overview of their unique challenges, not all necessarily addressable through NG9-1-1 data support. Again, as with other groups, discussion of these broader challenges also helped bring focus to corresponding opportunities that might be realized from future NG9-1-1 deployments. These are summarized below:

Major challenges faced by the profession

How can data from NG9-1-1 Address these challenges?

Consumption of resources by false alarms, i.e. no patient is found or patient needs minimal

NG9-1-1 provides better information particularly key as responders must travel long distances to a scene. Video and photo transmission of particular help here.

Lack of call information and lack of information transmitted to the ER

NG9-1-1 will address the lack of call information and streaming video could provide ER physicians with a better sense of the incident scene.

Difficulty accurately allocating the correct amount of resources for the need

NG9-1-1 will allow dispatchers to more accurately assess the level of resources that will be needed on the scene of an incident.

Dispatch has no knowledge of ER capacities An upward flow of information from the hospital to NG9-1-1 PSAPs would help address this.

Incomplete, inaccurate or aged information about patients and their needs

NG9-1-1 could provide the ability to receive patient-specific information through telematics or storage devices

Resistance to change or the inertia to keep EMS as it is - - since things seem to work alright

NG9-1-1 data archiving supports development and validation of best practices to affect EMS standards.

EMS technicians do not have the same level of knowledge as do physicians but are making key decisions immediately following an incident.

NG9-1-1 could provide evidence-based standards for care - - supported by real-time video monitoring by EMS physicians.

What processes could your ERG use to gain consensus on priorities, standards and support for the prioritization of data sets? The EMS group expressed caution that any process for gaining consensus on NG9-1-1 priorities would require time and broad outreach. The group did note however that the EMS community understands the concept of NG9-1-1 as well as the value of enhanced information available through NG9-1-1 systems. To reach consensus on NG9-1-1 data and information priorities, the group discussed the need for credible NG9-1-1 champions plus the need for a sound process for reaching consensus, which must include input from medical professionals across its broad discipline spectrum.




How could these ideas encourage adoption of NG9-1-1 by technology providers and the public, and compress the adoption curve by PSAPs and agencies, and help attract funding The EMS breakout session did not specifically address this matter, although they did note a range of approaches that the EMS community could take to promote adoption of NG9-1-1. Specifically, they suggested that the EMS community, as professionals, must promote through example through clear policy statements and position papers, plus factual communiqués to their stakeholder associations. Finally, the EMS group identified three NG9-1-1 functionalities that would clearly promote EMS support for NG9-1-1 - - ranked in the following priority:

1. Provide real-time, seamless sharing of key information to all first responders, including, “What’s the situation”?; “Who else is going”?; “Who else can go”?. This information must be transmitted through a stable platform and available all the way to the ER.

2. Communicate data via multiple mediums, especially SMS (text), to PSAPs.

3. Transmit meaningful and predictive vehicle telematics information to PSAPs. Emergency Medical Services ERG Participants

• Dr. Ted Delbridge, Facilitator (NAEMSP) • Mary Pat McKay, (ACEP)

• Jay Bradshaw, (NASEMSO) • Michael Millin, (NAEMSP)

• Jim McPartion, (Am. Ambulance Assoc) • Dennis Rowe, (NAEMT)

• Dr. Murry Sturkie, (ACOEP) • Steve Wisely, (APCO) NG9-1-1 Advisor




Fire & Rescue ERG The Fire & Rescue ERG (Appendix A) was comprised of five (5) participants plus a facilitator, an NG9-1-1 advisor and an additional TSAG public safety advisor. The group quickly identified a broad range of challenges that while not necessarily related to NG9-1-1 data support, did help bring focus to broader issues associated with future NG9-1-1 systems. Discussion of these broader challenges also helped bring focus to corresponding opportunities that might be realized from future NG9-1-1 deployments. Fire & Rescue challenges and opportunities are summarized below:

Fire & Rescue Challenges

NG9-1-1 data points to address these challenges?

Safety issues

Need data on vehicle cargos and hazards including hazmat data, hybrid vehicle data, electrical and battery systems and airbag status, among other

Biometric monitoring of firefighters

PASS alarm notification

The location of firefighters in an emergency environment

Response time and information relating to an incident

“I’m Here” emergency vehicle notification/alert systems.

Real time route guidance and weather information available to emergency vehicle operators

Building floor plan and power schematic information

“Smart” buildings capable of reporting on structural integrity

Data from sensors used to detect wildfires could be transmitted.

Interoperable Communications

NG9-1-1 common standards

Discussion of the engaging the broader Fire & Rescue ERG community in prioritizing NG9-1-1 data points determined that a good starting point might be to invite review of this project by the technical committees and boards of ERG stakeholder organizations. From these reviews, some level of endorsement or formal ratification would be solicited. Finally, the ERG discussed how endorsement of NG9-1-1 might be encouraged among diverse groups including telecom providers, PSAPs, public agencies including local, state and federal funding agencies, and of course, end users. The group noted that a likely concern of telecom companies may relate to the availability of NG9-1-1 research and development funding. In terms of promoting user public acceptance, the group noted the importance of stressing the need to replace the aging current system and highlighting the broad safety benefits associated with NG9-1-1.




What processes could your ERG use to gain consensus on priorities, standards and support for the prioritization of data sets? The Fire and Rescue group recognizes the importance of reaching broad consensus on NG9-1-1 policy, standards and data management protocols and priorities. This ERG concurs with others that from this Forum, a targeted outreach plan, engaging stakeholder organizations, will help promote a broad national consensus on NG9-1-1. The group further proposes that an NG9-1-1 What’s Next Summit, through which such stakeholder associations come together to ratify data priorities identified through this project would be a useful step toward launching a national NG9-1-1 program. How could these ideas encourage adoption of NG9-1-1 by technology providers and the public, and compress the adoption curve by PSAPs and agencies, and help attract funding?

Telecommunication Companies

A foremost concern of telecom companies will be assurance of NG9-1-1 long term sustainability, toward a reasonably expectation of a return on their investment.

Federal partnering in support of research and development costs will provide incentives for corresponding investment by telecom companies.

Public

Public support and endorsement of NG9-1-1 will be centered on enhanced public safety services resulting from improved responsiveness by emergency responders.

These benefits must be highlighted as public education of NG9-1-1 is pursued.

PSAPs and other agencies

PSAPs recognize that current NG9-1-1 systems are antiquated and require replacement.

PSAPs recognize that NG9-1-1 systems are more fault tolerant

PSAPs recognize that NG9-1-1 systems are cost effective and provide high value Funding

The ERG noted the importance of highlighting the need to replace legacy systems and the cost effectiveness of NG9-1-1 systems.

Fire & Rescue ERG Participants

• Chief Mike Brown, Facilitator (IAFC) • Scott Potter, (NVFC)

• Bill McCammon (IAFC) • Ken Holland, (NFPA

• Mike Manning (IAFF) • Skip Yeakel, TSAG / Public Safety Advisor

• Larry Matkatis, (NASFM) • Jim Goerke, (NENA) NG9-1-1 Advisor




Law Enforcement ERG The Law Enforcement ERG (Appendix A) was comprised of four (4) participants plus a facilitator, an NG9-1-1 advisor and an additional TSAG public safety advisor. This ERG identified a range of challenges unique to their role as day to day service providers, as emergency responders and, as criminal investigators. NG9-1-1 systems will help in all three areas, although not from initial deployment but likely over time as NG9-1-1 adapts to Law Enforcement needs. Key challenges and opportunities are summarized below:

Law Enforcement Challenges

NG9-1-1 data points to address these challenges?

Extensive areas without NG9-1-1 services continue to exist. Must reach minimum levels of coverage as we move toward NG9-1-1.

As NG9-1-1 serves wireless and hand held PDAs emergency response capabilities are enhanced.

Public policy and operations procedures must be considered and respond to and match NG9-1-1 technologies.

Law enforcement largely serves a public service mission, with criminal enforcement and investigation as ancillary responsibilities. Staff training and development challenges

Not directly related Perhaps NG9-1-1 will expand public education opportunities to improve public safety and reduce criminal behavior NG9-1-1 will help identify the ongoing need for more precise law enforcement training.

Officer distraction as they multitask in patrol vehicles may be a much bigger problem than recognized. Challenges associated with numbers and types of law enforcement agencies, and corresponding turf protection issues.

NG9-1-1 mediums to emergency responders must be considered as increasing levels and types of information are transmitted to the field. Perhaps consolidating PSAPs through more capable NG9-1-1 systems will help minimize these issues.

Challenges of financial resources to support delivery of adequate law enforcement services. Challenges of growing 9-1-1 call queues and associated response times CAD/RMS dissimilarities and Communications Interoperability

Deployment of NG9-1-1 systems may bring to light the need for resources to operate and maintain emergency response systems - - at all levels of the emergency response spectrum Deployment of NG9-1-1 must anticipate that call volumes will increase dramatically. Deployment of NG9-1-1 should identify and help address this problem




What processes could your ERG use to gain consensus on priorities, standards and support for the prioritization of data sets? This process appears to be an excellent beginning. However the law enforcement community is extensive, such that beyond this Forum and its subsequent report to the US Department of Transportation, extensive outreach and training must be pursued to help ensure unified support and commitment to NG9-1-1 systems as they are deployed on a national scale. How could these ideas encourage adoption of NG9-1-1 by technology providers and the public, and compress the adoption curve by PSAPs and agencies, and help attract funding? Even as NG9-1-1 systems are undergoing additional testing and refinement, NHTSA and associated federal partners should pursue a public awareness campaign that builds a level of public understanding of NG9-1-1 capabilities, while maintaining and managing expectations to reasonable levels. Law Enforcement ERG Participants:

• Sgt. Dan Dytchkowskyj, Facilitator (NSA) • Dan Householder, (NSA)

• Chief Eddie Reyes, (IACP) • Tom Martin, (I-95 Corridor Coalition)

• Mathew Jackson, (NSA) • Nancy Pollock, (APCO), 9-1-1 Advisor




Transportation Operations The Transportation Operations ERG (Appendix A) was comprised of five (5) members plus a facilitator, and NG9-1-1 advisor, and a recorder/scribe. The group noted in general discussion the unique relationship of this ERG to NG9-1-1 systems. The group explained that this ERG are users as well as providers of NG9-1-1 data. As such, an NG9-1-1/ERG partnership should be cultivated to promote efficient data management and information delivery systems. Like other ERGs, the transportation operations group was thorough in identifying the broad challenges and corresponding opportunities of a technologically robust NG9-1-1 platform. These are summarized as follows:

Major challenges faced by the profession

How can data from NG9-1-1 Address these challenges?

The transportation operations community and profession must be universally recognized as a first responder. Until now, this has not been the case. The challenge of financial resources to adequately manage and operate our nation’s transportation infrastructures.

NG9-1-1 systems increasingly recognize that transportation operations and advanced traffic management systems are sources of data to NG9-1-1 and subsequently to emergency responders. NG9-1-1 systems, as they are deployed, will hopefully focus attention on funding deficiencies associated with transportation operations being a source of NG9-1-1 data, as well as a user of NG9-1-1 information.

The increasing number of incidents on roadways and on transit systems poses an operations challenge that requires real time incident management information.

NG9-1-1 will address this information gap by enhanced real time, useful information, from surveillance systems as well as direct reports from travelers and the public. .

Need communications interoperability, and interagency sharing of information on incident scene conditions.

NG9-1-1 will allow emergency communications by all agencies to exchange information on a timely and constructive basis, including video, voice, AVL and perhaps satellite photos.

Need improved data archiving and incident statistics and reporting systems. Must engage more operations stakeholders in this discussion.

NG9-1-1 systems may bring improved capabilities in advanced data archiving systems. Outreach, outreach, outreach.

What processes could your ERG use to gain consensus on priorities, standards and support for the prioritization of data sets? Clearly, the most important process is to engage additional national stakeholders in this discussion. These include (but are not limited to):

Institute of Transportation Engineers

Transportation Research Board

National Association of County Engineers

Others




Perhaps the ‘process’ for a start in gaining consensus is this project and this Forum - - as any outcomes here will definitely be of interest to these and other transportation operations stakeholders. How could these ideas encourage adoption of NG9-1-1 by technology providers and the public, and compress the adoption curve by PSAPs and agencies, and help attract funding? From a transportation operations perspective, technology providers will respond to markets, and markets are identified through transportation operations problems and needs. Problems and needs in turn are an outgrowth of operations challenges, especially congestion, crashes, and major incidents, be they transportation operations related, or related to weather, or manmade incidents, or to scheduled major events. Owing to the increasing competition for limited financial resources, technology providers must find ways to combine systems and share technology infrastructures, such that duplication of systems can no longer be the norm. Transportation operations stakeholders are many, and as they continue to operate in ‘isolation’ or through independent, disparate systems, financing will continue to be a major problem. The discussion of ‘systems of systems’ should consider this major impediment to streamlined transportation operations across agencies and jurisdictions. A brief discussion of transportation operations stakeholders produced a quick list, including:

• Emergency Managers (local/regional/state/federal) • Local agency (urban/rural) transportation operators • Public / Private transit providers • MPOs / RTPOs / Counties • Special Districts • Public Utilities / Municipal Utilities • Private Telematics Providers • Intellidrive • Travelers / End users

Transportation Operations ERG Participants:

• Jill Ingrassia, TSAG / Facilitator (AAA), • Michael Fischer, (GHSA)

• Chuck Runyon, (AASHTO) • Eileen Singleton, (AMPO)

• Bill Brownlow, (AASHTO) • Cynthia Manley, (Guest)

• Leo Bowman, (NACO) • Bill Hinkle, TSAG / 9-1-1 Advisor




V. Breakout Sessions Reports

The Forum was reconvened on Friday, September 24 by moderator Dia Gainor, first to receive a series of informative and detailed ERG breakout sessions reports, followed by her overview of NG9-1-1 What’s Next project objectives and discussion of project Next Steps.

Breakout Session Reports Breakout sessions reports were delivered by ERG reporters in the following order:

Emergency Medical Services Emergency Medical Services spokesman and ERG facilitator Dr. Ted Delbridge reported on his group breakout session. Ted opened his report with a summary of the groups understanding of NG9-1-1 including:

NG9-1-1 receives and manages multimedia input from multiple sources

NG9-1-1 is technology driven

NG9-1-1 is not one ‘place’ but rather a node within a network or system

Better and more reliable information improves safety

NG platform presents opportunities for standards, practices and policy

Multiple models are possible, as information flows improve

Transmission/dissemination of information is better with greater potentials

NG9-1-1 systems are open and portable Ted continued with a summation of EMS issues and challenges, including:

Limited understandings of other emergency responders roles and priorities in general, and within specific incidents,

Oversight / jurisdiction within NG9-1-1 operations centers, specifically:

Limited understanding of EMS No Emergency Medical Dispatch (EMD)

Inappropriate consumption of resources, as: No patient found No medical needs

Inappropriate public expectations from lack of understanding




Lack of call information at PSAP Dispatch center Provider Emergency Department (ED)

Limited resource allocations

Often mismatched

Lack of real time awareness of hospital ER capabilities / capacities

Must acknowledge political attitudes on issues

Data availability for evaluation and research

Inertia of ‘tradition’ (because that’s the way we’ve always done it)

Minimal experience / minimal knowledge personnel making complex decisions

Lack of supporting research for much of what we do

Need for adequate staffing, including PSAPs and dispatch Expertise / training Experience Manpower Volunteers in the field Funding Ability to manage what we have

Incomplete / inaccurate / aged factual information about patients and their needs

Keeping information straight Assigned to correct patient

Ted then reported on the group’s discussion of opportunities associated with NG9-1-1, specifically opportunities to EMS to be carried over to the public in emergency medical

situations. These include:

Information sharing - - breaking silos More incident information about others’

needs and issues to all responders Education for all responders as NG9-1-1

systems are deployed

Cost-sharing / resource sharing

Decrease ‘turf’ issues through service mandate/ funding (may require education, changing

standards and public expectations




Collect and provide more/more accurate information Multimedia Possibility of caller-responder communication

Video instructions to caller

Opportunity to engage the public

Additional linkages to other-than-typical responders Social work Health department Public transportation

Make the information flow: get it and disseminate it All about the situation / sense of the scene Vehicle telematics; multimedia Responders and EDs

X-jurisdictional / discipline information sharing

Improve up-flow capabilities (e.g., from EDs to the field)

Deliberate design/architecture to support evaluation and research

Linkages Data elements / searchable features More than an afterthought

Ability to transform data to information Educational tools Evaluation Feedback New changes to system

Proactive transmission of decision support tools to the field

Ability to receive patient-specific information from storage devices Phone Smart card

Dr. Delbridge continued his report by moving to the “what can Emergency Medical Services do to promote support early and effective deployment of NG9-1-1 systems.




White hat issue (we’re in a leadership position)

Policy / Positions statements

Communiqués to stakeholder organizations and directly to members

Support / engage in educational programs

Remind developers of EMS diversity (reality check)

On the matter of the breadth and range of ‘consensus’ on NG9-1-1 itself, and on information delivery priorities, Dr. Delbridge noted that the EMS community is clearly and unified in support of NG9-1-1. On the other hand, the EMS community understands the complexity of gaining and holding national support of such a wide ranging program as this. For this reason, on the specifics of NG9-1-1, the community needs:

Recognized EMS and NG9-1-1 champions

Organized campaigns with clear and specific messages With respect to information priorities to EMS responders, Dr. Delbridge reported that the EMS group chose to address this task by identifying prioritized information attributes and NG9-1-1

functionalities that would clearly promote EMS support for NG9-1-1 - - ranked in the following priority:

Seamless transfer/sharing of information, e.g. Information on ‘What’s the situation’? Information on ‘Who else is going’? Information on ‘Who else can go’? Stable & sustainable NG9-1-1 platform All the way to the ED

Multimedia input, specifically SMS text Social networking compliant

Vehicle telematics data Meaningful/predictive data




Fire & Rescue The Fire & Rescue ERG breakout session report was presented by Bill McCammon of the IAFC. Bill noted that the Fire & Rescue group addressed key issues through an ‘unrestrained’ view of NG9-1-1 - - that is, through a view that looked beyond the conventional challenges facing most public agencies, such as funding limitations, political and policy constraints, staffing levels, staff recruitment and training, etc. Further, the group, noted that Fire & Rescue ERGs extend across a broad range of ‘services’, and thus proposed that individual segments of this ERG would identify a different set of challenges. Accordingly, specific ERG stakeholders addressed their respective challenges as follows:

Fire Marshals are concerned with: Standards Performance measures Investigative tools Interoperability support Quality data

Volunteer Firefighters are concerned with: Real time information Rural applications Leveraged resources support (e.g. education and public information) Emergency response efficiencies

Fire Chiefs are concerned with: Data capture Data management Response efficiency

Fire Protection is concerned with: National standards registration Hazmat management Credentialing Privacy and proprietary issues National best practices

Collective NG9-1-1 technology considerations: Mobile Data Terminal interfaces CAD interfaces and standards Remote sensors standards Telematics communications standards Integrated Communications Systems (ICS) deployments




Notwithstanding the foregoing range of diverse challenges, the group acknowledged that opportunities associated with NG9-1-1 could be expected to help address multiple challenges across subgroup interests. Specifically, NG9-1-1 opportunities include:

Provides real time quality data

Promotes interagency response agreements

Promotes standards and operations protocols

Promotes standardized data formats

Promotes communications interoperability

Mr. McCammon noted that these same opportunities, improperly managed, bring a range of ‘risks’ that must be managed, including:

Unreasonable public expectations

NG9-1-1 technology limitations

Legal and institutional constraints

Public education and outreach With the foregoing background as a backdrop, Mr. McCammon then identified priority NG9-1-1 data points useful to the Fire & Rescue ERG, including:

Video and photo transmission

Real time, reliable information directly to Fire & Rescue responders

Automated Vehicle Location (AVL) information

Freight vehicle cargo information

Vehicle telematics data - - decipherable and meaningful

Quick clearance support systems

Traffic signal priority systems

Firefighter location and status

Remote sensing / ‘smart’ building structures The group then addressed the importance of building a support foundation for NG9-1-1 - - first to help ensure that public agency stakeholders understand NG9-1-1 and its challenges and opportunities, and at the same time understand the positive significance of a national NG9-1-1 system to the broad emergency responder community. To these ends, Mr. McCammon noted that this ERG understood the importance of a support foundation, and identified with specific activities including:

Broad publicity of this Forum and White Papers

Building broad coalitions and partnerships through outreach and education

Identifying support ‘champions’ within key stakeholder organizations

Seek ownership and buy in of stakeholder technical committees




Follow on ‘regional summits’ to continue stakeholder outreach and understanding of NG9-1-1,

Seek broad stakeholder participation in a national NG9-1-1 deployment staging plan. In response to the ‘Killer App” question, Mr. McCammon reported that his group elected to not focus on one NG9-1-1 ‘application’ but rather proposed that a range of applications of interest to deployment stakeholders would better address this question. He continued by highlighting the group’s consensus on incentives for adoption of NG9-1-1 by three groups, including technology providers, the general public (end users), and by public agencies, including PSAPs - - noting that:

Telecom companies consider that: NG9-1-1 must have minimal impact on them Their concern is return on investment NG9-1-1 should fit their mission Federal R&D dollars could be an incentive

Adoption, Integration with general public requires: NG9-1-1 provides multi points of Access Exact location of caller / victim is critical No discrimination between types of services Level of service standards are important Legacy systems are antiquated Should hear NG9-1-1 success stories

Minimizing the adoption curve of PSAPs & public agencies: Legacy system is antiquated NG911 is more fault tolerant Cost effective and more value

He added that each of the foregoing stakeholders will always consider that funding availability within state and federal levels is always be in the forefront of incentivizing adoption of NG9-1-1. Mr. McCammon concluded his report noting that the Fire & Rescue group reiterates its earlier note that as NG9-1-1 moves forward, federal sponsors should identify a responsible source for developing ANSI standards for NG9-1-1 implementation. In closing, Mr. McCammon referenced his affiliation with the Public Safety Alliance and their endorsement of a broadband public safety network and D-Block. He thanked the project sponsors, adding that the Fire & Rescue group looks forward to participating in the preparation of a project report.




Law Enforcement Law Enforcement ERG breakout session facilitator Dan Dytchkowskyj of the National Sheriffs’ Association reported on his session’s outcomes. Dan noted that the law enforcement group welcomes NG9-1-1 technical capabilities, especially, the group notes, in recent years 9-1-1 systems have lost ground to commercial communications advances, including cell phones, PDAs and the internet. In effect, 9-1-1 systems have ‘lost touch’ with the end user - - i.e. users of these and developing communications devices. Moreover, rural areas without cell services or remote areas without basic telephone services must be considered as NG9-1-1 is deployed. Dan continued, noting that as law enforcement is first a public service, and from there an emergency responder, public safety related to the public service aspects of law enforcement can be a beneficiary of NG9-1-1. This having been noted, the law enforcement group continued its report of preliminary findings and recommendations.

Dan reported that the unanimous judgment of the group regarding its posture on NG9-1-1 is that:

• The LE profession must embrace NG9-1-1 technology

• Can use NG9-1-1 Platform for proactive public safety activity

• Must align with NG9-1-1 Technology for law enforcement preventive measures, programs, and services

With these ancillary aspects in mind, Dan continued, noting that public safety and emergency responder ‘challenges’ to the law enforcement community are broad and complex. Besides the day to day challenges facing most public safety agencies, including funding of deficient or new programs, professional training and staffing, institutional and political issues, etc. etc., specific challenges associated with emergency response needs for law enforcement include:

• Nationalize NG9-1-1 Services Coverage - - to address the extensive areas currently without coverage.

• Standards, Policies & Procedures necessary to address variations between agencies and between jurisdictions

• Accurate Real Time Information • Address Distracted Police Vehicle Operator • Inter-discipline communications & coordination • CAD / RMS dissimilarities must be corrected to

accommodate interoperability needs.

NG9-1-1 WHAT’S NEXTThe right information to the right people at the right time.

Law Enforcement Posture on NG9-1-1

• Profession must embrace NG9-1-1 technology • Use NG9-1-1 Platform for Proactive Activity• Align With NG9-1-1 Technology for Law

Enforcement Preventive Measures / Services


Law Enforcement Challenges & Needs

• Nationalize NG9-1-1 Services Coverage• Standards, Policies, Procedure• Accurate Real Time Information • Address Distracted Police Vehicle Operator• Interdiscipline Communications• CAD/RMS dissimilarities




The group reiterated the need for some level of guidance on public policy regarding NG9-1-1. This is to mean that as NG9-1-1 systems are prepared for deployment, policy on all matters of application should be addressed, such as management, responsibilities, roles, and related operations requirements, standards, and procedures. Dan continued his report by addressing ways through which NG9-1-1 may help meet the law enforcement challenges, and included at a minimum, NG9-1-1 will:

• Get more information to the field officer directly

from the caller • Better quality information going to officers • The right information at the right time to the

right people • Automated vehicle location information, real time

and accurate The foregoing items are high level and inclusive of more specific data elements deliverable through NG9-1-1

systems, such as callers having a voice connection directly to responding officers; or, photographic or video images communicated to field officers; or, in the case of Automated Vehicle Location (AVL) technologies, communicating AVL information from remote rural areas to central law enforcement or emergency command centers. Mr. Dytchkowskyj hastened to note that the group observed that poorly managed NG9-1-1 systems could potentially hinder law enforcement responders, through information overload and, as a result, driver and/or officer distraction. He continued his report, citing additional law enforcement considerations in deploying NG9-1-1 including cultural, traditional, regulatory and structural factors:

• NG9-1-1 can help resolve turf battles • NG9-1-1 can address internal data sharing

issues (‘systems must be operable before they can be interoperable’) • Phased deployment of NG 911 (to cover all

populated areas) • Legal / regulatory issues (privacy / proprietary)

• Evidentiary uses of N9-1-1 data (need policy)


How NG 911 Can Help Law Enforcement

• Get more information to the field directly from the caller

• Better quality information going to officers• The right information at the right time to the

right people• Automated location info


Cultural /Tradition /Regulatory/ Structural Factors

• NG9-1-1 Can Help Resolve Turf battles• Internal Data Sharing (Must be operable before you can

be Interoperable) • Phased Deployment of NG 911 • Legal / Regulatory Issues (Privacy / Proprietary)• Evidentiary Uses of N9-1-1 Data




On the question of prioritizing NG9-1-1 data points, Dan reported that the law enforcement group elected to identify both high and medium priorities, as follows:

High Priority N9-1-1 Data Points

• Mapping, including real time location data, AVL data, and auto display

• Video (all formats) • Photos (all formats) • Telephony capability to vehicle (VoIP to

in vehicle apparatus) • Triage support and availability of resources • Air bag deployment notification, to include location

of patrol vehicle

Medium Priority NG9-1-1 Data Points

• Plotting/tracking (real time) of Project Lifesaver / Special Needs victims • Real-time updates of data, e.g., license plate recognition (LPR) systems • Automated transmission of vehicle telematics data to police/NG9-1-1 dispatchers • Real time ‘Shot Spotter’ notification of firearm discharges, and source-location plots

Mr Dytchkowskyj concluded his report with the group’s response to the ‘killer app’ question. From a law enforcement perspective, this ERG offers that their ‘Killer App’ is simply the

consistent availability of location information, together with the efficient integration of data for sharing between and among emergency responders. On the matter of location, Dan noted that his reference to ‘location, location, location’, refers to three key end users, including:

Emergency 9-1-1 caller location

Crime scene location

Field officers / vehicles location Dan concluded his report by noting that the Forum represented an important and helpful event to help launch a national NG9-1-1 system. He thanked US DOT, TSAG and ITS America for their leadership and foresight in making this happen.


High Priority N9-1-1 Data Points

• Mapping (good location, AVL data, auto display)• Video• Photos• Telephony capability to vehicle (VoIP to apparatus)• Better triage/availability of more resources• Air bag deployment and location for squad car


Killer App

• Location, Location, Location - -Data Integration for Efficiency, Service, Safety




Transportation Operations ERG reporter Michael Fischer, Maryland Department of Transportation, reported the outcomes of the Transportation Operations ERG breakout session. The transportation operations group noted from the onset that identification of ‘transportation operations’ as an ‘emergency responder’ must be universally recognized and established in statute. This recognition will promote improved interagency coordination policies and protocols and will allow funding balancing of emergency management services. This having been noted, Mike continued his report of preliminary findings and recommendations. Transportation operations functions were discussed, noting that within the operations function, activities support NG9-1-1 services as well as utilize its data and information. Transportation operations functions typically include:

Surveillance - - currently utilizing pavement sensors, video cameras, and Automated Vehicle Locators communicated directly to transportation operations centers Control - - through regulatory devices such as ramp meters and HOV/HOT controls Management - - through variable tolling and variable speed controls and variable access controls Incident Detection - - through referenced surveillance

systems, plus through public reports. At this point, transportation operations becomes a partner with NG9-1-1 systems by providing incident management support, including: Incident Identification (nature, location, severity) Notification and response support Management support Clearance support

The transportation operations group noted that transportation operations is a uniquely positioned NG9-1-1 ‘partner’, pointing out that through its surveillance, management and

control functions, transportation operators are consumers of NG9-1-1 data, especially data relating to minor traffic impediments such as disabled vehicles or roadway debris. These minor impediments must be dealt with quickly, before they elevate to major incidents. At the time of a detected incident, transportation operators become NG9-1-1 data providers and partners in the incident management task.


Noteworthy:

Owing to the nature of its functions, Transportations Operations Is a Provider of Data to NG9-1-1 as much as it’s a Consumer / User of NG9-1-1 Data


Transportation Operations Functions

• Surveillance• Control• Management • Detection (Incidents)

Identification Response Management (Support / Clearance)




Moreover, within the transportation operations community, directly involved stakeholders are numerous. A quick assessment shows that included among these:

Emergency managers at local regional, state and federal levels

Local agency (urban / rural) transportation operators

Public/Private transit providers

MPOs / RTPAs / Counties

Special Districts

Public utilities / municipal utilities

Private telematics providers

Intellidrive (an example of emerging technology)

Travelers / end users

Consensus findings of the transportation operations group reported that among NG9-1-1 opportunities were:

Through NG9-1-1, recognize the transportation operations group as an emergency responder

Integrate with logical operations stakeholders

Provide real time data points to transportation operations, including:

Voice, including interoperable communications Text (SMS) with forwarding functions Video, including adaption to major formats Photo, including adaption to major formats Automated Vehicle Location (AVL) and tracking

CAD Interfaces

Disabled Vehicle Status

Telematics Data (Airbag Deployment, etc)

Disabled Vehicle Status

Advanced Data Archiving & Reporting Systems

Others

Continuing, the group noted that engagement of additional key stakeholders would help enhance the project final report. A first glance assessment of additional stakeholders includes:

Institute of Transportation Engineers

Transportation Research Board

National Association of County Engineers

Others (yet to be identified)


Transportation Operations Stakeholders

• Emergency Managers (local/regional/state/federal)• Local agency (urban/rural) transportation operators• Public / Private transit providers • MPOs / RTPAs / Counties• Special Districts • Public Utilities / Municipal Utilities• Private Telematics Providers • Intellidrive• Traveler / End User


Consensus Findings• Statute Recognition of TO as First Responder• Integration With Operations Stakeholders• NG9-1-1 Real Time Data Points

Voice Text Video Photo

• AVL (All Sources)


Additional Engagement / Outreach

• Institute of Transportation Engineers • TRB (Research Needs)• National Association of County Engineers• Others To Be Identified•




Finally, the group concluded that from advanced NG9-1-1 systems, the ‘killer app’, or the application that would tip the scales to universal adoption of NG9-1-1 by transportation

operations would be the availability of real time, live global satellite photos directed vertically upon incident scenes.

Mr. Fischer concluded his report by thanking the Forum sponsors and TSAG for the recognition of transportation operations as a full partner in emergency response, and for their leadership in sponsoring the NG9-1-1 What’s Next Forum.


Killer App

• Live Global Satellite Photo of Incident Scene




VI. Forum Closing and Next Steps

Forum chair Dia Gainor resumed the concluding session, first by recognizing Ms Linda Dodge, NG9-1-1 What’s Next project co-lead and Public Safety Programs Coordinator, ITS Joint Program Office, Research and Innovative Technology Administration (RITA). Ms Dodge acknowledged the recognition by thanking Forum participants, ITS America and TSAG for the effort invested in this important project. Ms Gainor continued, thanking the ERG reporters for their breakout sessions work and for their outstanding breakout sessions summations. She acknowledged the time and effort invested by the NG9-1-1 What’s Next Working Group, noting that from the work completed at this Forum, each representative was ‘the right person’ for the job. She assured everyone that their investments will most definitely bear the fruit of serving the project objectives and of helping guide US Department of Transportation’s NG9-1-1 deployment strategies. Dia continued by reiterating the fundamental project objective to:

Identify and prioritize data at NG9-1-1 public safety answering points to be communicated as actionable information to field level emergency responders.

In this regard, Dia noted that this Forum represents a significant and major step toward serving this objective, and judging from the just concluded reports, is enthusiastic about moving to the project next steps. Before moving to these ‘next steps’ Mr. Chiaramonte, Laurie Flaherty, and Dia responded to final questions from webinar participants [webinar proceedings are available through the TSAG website (www.tsag-its.org)]. Next Steps Ms Gainor continued by addressing the project ‘next steps’ and corresponding schedule. Specifically ERGs individually and collectively will continue their work through the following activities:

Reconvene through one or more teleconference calls with the project team to review, refine and report NG9-1-1 What’s Next Forum findings through individual ERG White Papers,

Engage, as appropriate, additional ERG stakeholders in reviewing White Papers for concurrence with their direction and scope,

Support the consolidation of the referenced White Papers into an NG9-1-1 What’s Next Project Report to the US Department of Transportation,

Ms Gainor concluded and officially closed the Forum by again thanking all participants, project sponsors and specifically Mr. Chiaramonte, Ms Flaherty, and Ms Dodge.

http://www.tsag-its.org/




Appendix A - - Forum Speakers and Breakout Session Facilitators

John Chiaramonte, Lead Associate, Booz Allen Hamilton, Inc. John Chiaramonte, a Lead Associate at Booz Allen Hamilton, is the project manager leading the technical and operational support to the National 911 Program for the U.S. Department of Transportation’s (USDOT) National Highway Traffic Safety Administration (NHTSA). John provides technical research, analysis and makes recommendations on 911 and Next Generation 911 (NG911) technical, operational and policy issues. Previously, John was the project manager for the NG911 Initiative, a 2 ½ year USDOT research and development project. Prior to joining Booz Allen, John was a Senior Project Manager delivering public safety IT solutions to 911 centers. He has been involved with public safety IT projects both as the end-user and a vendor and throughout the entire implementation process. He is a subject matter expert on CAD and 911 systems and operations and is certified as a Project Management Professional (PMP) and Emergency Number Professional (ENP). Laurie Flaherty, National Highway Traffic Safety Administration, Office of Emergency Medical Services, Program Analyst and Co-manager of the Next Generation 9-1-1 Initiative Laurie Flaherty is an emergency nurse, who has more than 20 years of clinical experience. She received her bachelor’s degree in nursing at Marquette University, and has a master’s degree in emergency and trauma nursing from the University of California, San Francisco. Laurie is a Program Analyst in the Office of EMS at NHTSA and focuses on issues related to the application of technology in Emergency Medical Services and 9-1-1 services. For the past six years, she has co-managed the Next Generation 9-1-1 Initiative for the Office of EMS, and has also managed the projects and grant program established by the National 9-1-1 Program. Dia Gainor, Chief, Idaho Emergency Medical Services Bureau Chair, Transportation Safety Advancement Group (TSAG) Dia Gainor has served as the Bureau Chief of Emergency Medical Services for the State of Idaho Department of Health & Welfare Division of Health for over 18 years. She earned a Bachelor of Science in Emergency Health Services Administration from the University of Maryland Baltimore County and a Master’s Degree in Public Administration from the George Washington University in Washington, DC. During her 12 years of field experience as a paramedic and firefighter in Pennsylvania and Maryland she specialized in vehicle extrication, which continues to drive her professional interest in emergency response personnel safety during highway incidents. A past President of the National Association of State Emergency Medical Services Officials, Dia currently chairs their Highway Incident & Transportation Systems Committee. The Committee is charged with overseeing two projects of national significance: the development of a rural highway mass casualty “Event Response and Readiness Assessment” tool for EMS and a proof of concept for an inventory of emergency care resources along segments of highways nationwide. The Western Governors Association awarded her the George S. Mickelson Memorial Fellowship to complete Six Sigma certification at the Juran Institute and help others apply it to EMS challenges. She has also served on the Intelligent Transportation Systems Transportation Safety Advancement Group since its formation in 2000, which focuses on interdisciplinary opportunities to promote technology and protect public safety personnel and travelers. In 2008 and 2010 Dia was appointed by the Secretary of the US Department of Transportation to serve on the National EMS Advisory Council to US DOT and was selected by the Administrator of the National Highway Traffic Safety Administration to serve as the Council’s first Chairman.




Breakout Session Facilitators FIRE & RESCUE Mike Brown, Executive Director, Washington State Association of Fire Chiefs Chief Mike Brown is Executive Director of the Washington State Association of Fire Chiefs and has over 40 years of fire service experience including 30 years as a Fire Chief. He has served in leadership positions as President of the International Association of Fire Chiefs, President of the Western Fire Chiefs Association, and President of the Washington State Association of Fire Chiefs. In addition to his membership on the Transportation Safety Advancement Group, Mike serves on the Board of Directors of the Emergency Vehicle Technician Commission (EVT) and served as Chair of the National Professional Qualifications Board and on National Fire Protection Association (NFPA) Technical Committees. EMS Dr. Theodore Delbridge, Professor and Chair, Department of Emergency Medicine Brody School of Medicine, East Carolina University Dr. Delbridge has served as Chair of East Carolina University’s Department of Emergency Medicine, Brody School of Medicine since 2006. He also serves as President of the National Association of Emergency Medical Services Physicians, an organization of physicians and other professionals partnering to provide leadership and foster excellence in out of hospital emergency medical services. Through his medical career, he has shared a strong interest in Emergency Medical Services, Trauma Management and Cardiac Care, among other TSAG technology for public safety target areas. Ted completed his residency at the University of Pittsburg and earned his MD from Eastern Virginia Medical School and an MPH from the University of Pittsburg. Before coming to East Carolina University, he served as Associate Professor of Emergency Medicine at the University of Pittsburg. He has served in many distinguished positions, more notably as a principal investigator for NHTSA’s EMS Agenda for the Future. He has published 25 peer-reviewed articles, 11 book chapters, and is the author of a number of EMS editorials. LAW ENFORCEMENT Sergeant Dan Dytchkowskyj, Erie County, (NY) Sheriff’s Office Sgt Dytchkowskyj has been with the Erie County Sheriff's Office for seven years where he currently serves as manager of Sheriff's Office Communications Center. In addition to this assignment, he is a member of the Sheriff's Underwater Recovery Team and regularly instructs at the Erie County Law Enforcement Training Academy. Dan has a diverse and accomplished emergency services background spanning over 25 years. He earned a Bachelor of Science in Emergency Health Services Administration from the University of Maryland-Baltimore County with a special focus in law enforcement, emergency medical services, hazardous materials response, and emergency management. Through his appointment to the Transportation Safety Advancement Group, Sgt Dytchkowskyj represents the National Sheriffs Association and its interests in technologies for public safety programs. TRANSPORTATION OPERATIONS Jill Ingrassia, Managing Director, Government Relations & Traffic Safety Advocacy, American Automobile Association As Managing Director of AAA's Government Relations and Traffic Safety Advocacy department, Jill directs federal and state government relations and traffic safety advocacy, policy and programs for the 50 AAA-Club Federation. Jill manages AAA policy and public health programs and oversees the development and implementation of public policy strategy affecting AAA members and of concern to AAA business operations, including transportation mobility and safety, energy, and consumer automotive. Through her 12 years with the American Automobile Association, Jill has represented AAA on a number of coalitions with national transportation and safety organizations including current service as a Board member of ITS America, and 2008 Chair of The Road Gang, an affiliation of transportation professionals. She holds a B.A. from Nebraska Wesleyan University in Spanish and Global Studies.




Appendix B - - NG9-1-1 What’s Next Working Group by ERG

Emergency Medical Services

Jay Bradshaw, Maine Emergency Medical Services (Representing the National Association of State EMS Officials) Jay has served as the Director of Maine Emergency Medical Services since 1996 and has spent much of his career as an EMT-Paramedic. He joined the National Association of State EMS Directors’ Board of Directors in 1996 and has subsequently served as a Regional Representative, Secretary, Treasurer and President-elect. In addition to his involvement with the NASEMSO, Jay serves as an on-site reviewer with the Commission on Accreditation of Ambulance Services and has co-authored a number of journal articles. Jay received degrees from Kennebec Valley Community College as an Emergency Medical Technician-Paramedic and from Central Maine Community College in Graphic Arts. Mary Pat McKay, The George Washington University Professor of Emergency Medicine and Public Health (Representing the American College of Emergency Physicians) Dr. McKay has focused her career on injury prevention and traffic safety. After obtaining her MD from Columbia College of Physicians and Surgeons, she served on active duty in the Medical Corps of the US Navy Reserve. She completed specialty training in Emergency Medicine at The George Washington University in 1998, receiving and award at graduation for work on the first reported air bag fatalities. Since finishing residency, Dr. McKay has been on the faculty at the MCP/Hanneman School of Medicine and at Harvard Medical School. In 2002, Dr. McKay obtained a Master’s of Public Health from the University of Pittsburgh and was selected as the first female Medical Safety Fellow for the National Highway Traffic Safety Administration, specializing in research. Dr. McKay is currently Professor of Emergency Medicine and Public Health at The George Washington University and is named as the Director of the Center for Injury Prevention and Control at the Ronald Reagan Institute for Emergency Medicine. Jim McPartlon, Mohawk Ambulance Service General Manager (Representing the American Ambulance Association) Jim McPartlon is the General Manager of Mohawk Ambulance Service in Schenectady, New York where he is responsible for the overall operations for the 200 employee organization. During his tenure he has developed, implemented, and evaluated innovative patient care programs including, AED, CPAP, controlled substance medications and a program to provide specialized transport to neonatal and pediatric patients as well as implementing system status management and management by data systems to optimize quality patient care and increase efficiencies. In 2007, Jim served as served as an expert witness for the U.S. House of Representatives’ Homeland Security Subcommittee on Emergency Communications, Preparedness, and Response. Jim is currently a board member of the American Ambulance Association and served as its President from 2007 to 2009. He is also a past president of the New York State Ambulance Association. He holds a Bachelor of Science in Business Administration from Niagara University and a Master of Business Administration from Union College’s Graduate Management Institute.




Michael Millin, Johns Hopkins University School of Medicine Assistant Professor & Emergency Physician (Representing the National Association of EMS Physicians) Dr. Millin has been an Assistant Professor of Emergency Medicine at Johns Hopkins University since 2004. Prior to this appointment, Dr. Millin was an Instructor of Emergency Medicine and an EMS Fellow at the Oregon Health & Science University, an Instructor of Emergency Medicine and an Emergency Medicine Resident at Michigan State University and an Instructor and the ACLS Program Co-Director at the Lansing Fire Department. He currently serves as the Medical Director for the Johns Hopkins Lifeline Critical Care Transport, along with the Baltimore Washington International Airport Fire and Rescue Department, and is the Assistant Medical Director for the Maryland Institute for Emergency Medical Services System, Region III. Dr. Millin has been a board member of the National Association of EMS Physicians since 2009 and currently serves as the Chair of NAEMSP’s Standards & Practice Committee. Dr. Millin received his Doctor of Medicine from Rush Medical College and subsequently completed his residency in Emergency Medicine at Michigan State University along with a Master of Public Health at Oregon State University. Dennis Rowe, Rural/Metro Corporation Market General Manager (Representing the National Association of Emergency Medical Technicians) Dennis Rowe is the Market General Manager in Knox and Loudon Counties, TN for the Rural/Metro Corporation where he has been employed for 14 years. During his time with the Rural/Metro Corporation Dennis has worked as the Manager of Quality Improvement and Education, the EMS Operations Manager and the Director of EMS. Prior to his work with the Rural/Metro Corporation, Dennis worked as a paramedic as well as the Trauma Coordinator at the University of Tennessee Medical Center in Knoxville. Dennis currently serves on the Board of Directors for the National Association of Emergency Medical Technicians.

Murry Sturkie, Saint Luke’s Regional Medical Center Emergency Physician (Representing the American College of Osteopathic Emergency Physicians) Dr. Sturkie has been an Emergency Physician with the Saint Luke’s Regional Medical Center in Boise, Idaho for the past 14 years. He also serves as the Medical Director for the Ada County Paramedics (the largest ALS EMS agency in Idaho), the Idaho Statewide Communications Center and Guardian College, LLC (Idaho’s leading EMS training school). Dr. Sturkie is involved with a number of boards and committees including serving as the Chairman for the Idaho Statewide EMS Physician’s Commission (the organization that oversees the scope of practice issues for EMS in the State), the Chair of the Idaho Medical Association’s EMS Committee, the President-elect of ACEP’s Idaho Chapter, a member of ACOEP’s EMS Committee and as a liaison from ACOEP to the Board of Directors National Registry of EMTs. Dr. Sturkie graduated from Brigham Young University in 1982 and subsequently attended medical school at Western University, College of Osteopathic Medicine of the Pacific. He completed his residency at Pontiac Osteopathic Hospital in Pontiac, Michigan. Prior to attending medical school, he worked as a Paramedic/Firefighter with Provo City Fire Department, Provo, Utah.




Law Enforcement

Dan Householder, Jefferson County Sheriff’s Office Dispatch Communications Manager (Representing the National Sheriffs’ Association) Dan Householder is the Dispatch Communications Manager for the Jefferson County Sheriff’s Office in Golden, Colorado. In his current role he is responsible for the operation of the Jefferson County Communications Center and its 32 employees providing dispatch and emergency 9-1-1 services to the 571,000 citizens of Jefferson County. Before coming to Jefferson County SO in 2009, Dan was a member of the Los Angeles County (CA) Sheriff’s Office Consolidated Fire/Sheriff’s Communications System Team that developed a consolidated, state-of-the-art communications system for LA County’s Fire and Sheriff’s Departments. Dan also served as a member of the agency’s Mobile Communications II team and coordinated vendor installation of Windows based systems in patrol units. He participated in various communications research efforts and proof of concept pilot projects and was assigned as liaison with Motorola, the system vendor to ensure systems operations and cutover efficiencies. He is proficient with many software programs including MS Word, Windows OS through Widows 7, and LASD’s CAD (PRC) and is a founding member of the Standards and Operations committee for the Los Angeles Regional Tactical Communications System (LARTCS).

Matthew Jackson, Oklahoma County Sheriff’s Office Lieutenant (Representing the National Sheriffs’ Association) (Biography not available) Tom Martin, I-95 Corridor Coalition Operations Program Coordinator, (Representing the I-95 Corridor Coalition) Mr. Martin is a retired Virginia State Police Captain with over 34 years of service including serving as a Commander of both the Patrol Divisions and the Criminal Intelligence Division. He joined the I-95 Corridor Coalition staff in December 2008 as its Operations Program Coordinator and retired from the Virginia State Police in March 2009. Mr. Martin has extensive background in incident management and safety, and managing large public agency programs. Eddie L. Reyes, Alexandria (VA) Police Department Deputy Chief (Representing the International Association of Chiefs of Police) Chief Reyes has been with the Alexandria Police Department since 1990. He was the Department’s first domestic violence investigator then rose through the ranks to become the commander of the City’s emergency communications center, commonly known as the 911 center. He was then assigned to the CommTech Program (formerly the AGILE Program) for three years as a fellow. CommTech is a program of the US Department of Justice, Office of Justice Programs, National Institute of Justice. Chief Reyes conducted research and development in interoperability when it was barely recognized at the national level as a critical public safety concern, well before the terrible incidents on September 11th and the Sniper incident that gripped the National Capital Region. He also managed and oversaw public safety radio interoperability operations for the City of Alexandria and continues to be a key player in the National Capital Region on communications, interoperability and data sharing. He has served as patrol sector commander, special operations bureau commander and is currently the commander of the Administrative Services Bureau. Deputy Chief Reyes is a native of New Mexico. He holds a Bachelor’s degree in Criminal Justice from New Mexico State University and is presently working on his Master’s Degree in Public Administration with a concentration in Administration of Justice at George Mason University in Fairfax, VA.




Fire & Rescue

Ken Holland, National Fire Protection Association Fire Service Specialist (Representing the National Fire Protection Association) Ken is the Fire Service Specialist with the National Fire Protection Association (NFPA) as well as a devoted husband, father of two great kids, a fire fighter/paramedic, and a “professional” student working on his M.B.A. Ken’s work at the NFPA involves working with several technical committees that develop and maintain various safety standards that revolve around the fire service, the EMS community, and aviation. Ken’s work also includes reviewing text books for technical accuracy as well as serving as a liaison to several outreach programs that the NFPA is involved in. Before Ken was at the NFPA he was the Advanced Life Support Coordinator for the Bridgewater, Ma. Fire Department where he was a fire fighter/paramedic. Ken also has many years working in the EMS community at various levels of certification. Mike Manning, International Association of Fire Fighters Emergency Operations Analyst, Fire & EMS Operations/GIS (Representing the International Association of Fire Fighters) Michael Manning was a career firefighter/paramedic with the Metropolitan Washington Airports Authority for nine years. He has experience in structural firefighting, aircraft rescue firefighting, emergency medical services, hazardous materials, technical rescue, and search & rescue. He also has experience in fire department communications as well as wireless communications technology. He has worked for the International Association of Fire Fighters since 2002 in the Fire & EMS Operations/GIS Department where he conducts analyses of fire department emergency operations capabilities. He has a BS from the University of Richmond where he majored in Emergency Services Management with a minor in Emergency Management. Larry Matkaitis, Office of the Illinois State Fire Marshal Fire Marshal (Representing the National Association of State Fire Marshals) Prior to his appointment as State Fire Marshal last January by Governor Quinn, Matkaitis served as regional administrator of OSFM's northern region. He joined the fire marshal's office after a decorated career with the Chicago Fire Department that spanned more than 30 years. He rose through the ranks from paramedic to assistant deputy fire commissioner for emergency medical operations. Matkaitis has supervised numerous training programs for first responders and hazardous materials incidents. He is also a member of the Illinois Terrorism Task Force, was the deputy commander of the unified flood response command team during the summer of 2008 and has previously served as Chairman of the Emergency Medical Services Committee of the Associated Fire Fighters of Illinois. After attending Northern Illinois University, Matkaitis served in the United States Army. He has also been a FAA-certified pilot since 1969.

Bill McCammon, East Bay Regional Communication System Executive Director (Representing the International Association of Fire Chiefs) Bill is the Executive Director of the East Bay Regional Communication System, responsible for the overall development of a communications system serving over 36 jurisdictions in Alameda and Contra Costa counties. Prior to assuming this position Bill served for over 13 years as the Fire Chief of the Alameda County Fire Department (ACFD). Born and raised in the City of Oakland, Bill received a B.S. degree in Agricultural Science and Management from the University of California at Davis. After completing his education he sought a career in the




fire service working first for the Dublin San Ramon Services District Fire Department where he spent 2 years before moving to the San Leandro Fire Department (SLFD). During the 14 years Bill spent with the SLFD, he held the ranks of Firefighter, Engineer, Captain, Battalion Chief, and Deputy Chief/Fire Marshal before becoming the Fire Chief. Bill is a Harvard University Fellow of the Executive Development Program for senior governmental officials; serves as the President of RotaCare of the Bay Area, a non-profit organization which provides free medical care to the uninsured through 10 clinics from San Rafael to Monterey; serves as a Board member on the Alameda County Fair Board of Directors; and also serves as a Board member on the Martin C. Kaufman 100 Club. Bill is married with three children and lives in Pleasanton, CA. Scott Potter, Town of Thomaston, CT Emergency Telecommunicator (Representing the National Volunteer Firefighters Council) Scott Potter has been an Emergency Telecommunicator for the Town of Thomaston, CT since 1992. In this role he serves as a call taker and dispatcher for E-911 and 10-digit calls for service for the Thomaston Police Department, Thomaston Volunteer Fire Department and the Thomaston Volunteer Ambulance Corps. He has been a member of the Thomaston Volunteer Fire Department since 1983 and has served as Department Secretary. He also serves as Recording Secretary of the Litchfield County Fire Chiefs Emergency Plan. In 2001, Scott was appointed to serve on the Board of Directors of the National Volunteer Fire Council where he continues to serve on the NVFC Board and is the Chair of the NVFC Radio/Wireless Committee which also handles 911 issues for the Council. In September, 2009 he was appointed to the Board of Fire Commissioners for the Town of Thomaston, and was elected Chairman of the Board in January, 2010. Scott is also the Past President of the Connecticut State Firefighters Association (2002-2004) and has served as the Association’s Vice President for several years.




Transportation Operations

Leo Bowman, Benton County, WA County Commissioner (Representing the National Association of Counties) County Commissioner Bowman serves on a number of Transportation committees including as the Vice Chair of the National Association of Counties’ Transportation Committee, Chair of the Ben Franklin Transit Board, and a member of the Regional Transportation Planning Organization. Commissioner Bowman was first elected Commissioner in 1996 and prides himself in gaining good working partnerships with the cities and port districts within Benton County as well as with the State of Washington. He graduated from Lewiston, Idaho and studied auto repair at Spokane Community College, Spokane, WA. In 1974, he opened his own business, Leo’s Lineup, in Richland and kept it until 2005. Commissioner Bowman has been married for 47 years to Joanne and has 4 children and 6 grandchildren. Bill Brownlow, American Association of State Highway and Transportation Officials Telecommunications Manager (Representing the American Association of State Highway and Transportation Officials) Bill is the Telecommunications Manager for AASHTO, the American Association of State Highway and Transportation Officials in Washington, DC. He oversees their Public Safety Radio Frequency Coordination program and is the national Frequency Coordinator for the Highway Maintenance public Safety radio frequency pool. Bill is a member of the Board of Directors for the Public Safety Spectrum Trust Corporation which holds the nationwide license for the 700 MHz public safety broadband spectrum. He has chaired the Public Safety Communications Council consisting of the four agencies certified by the Federal Communications Commission to recommend radio frequencies for public safety and local government. He is a member of the national Public Safety Telecommunications Council’s Governing Board and is the Outreach Committee Chair. Bill has over 40 years of computer and telecommunications experience. He received his formal education in electronics while serving with the U. S. Navy and holds the equivalent of Associate Degrees in Computer Maintenance and Electronics. Michael Fischer, Maryland Department of Transportation Director, Homeland Security and Emergency Management (Representing the Governors Highway Safety Association) Michael J. Fischer is the Director of Homeland Security and Emergency Management for the Maryland Department of Transportation. He has also concurrently served as the Acting Director of Security for the Port of Baltimore. Mike is a member of the Governor’s Joint Executive Committee on Homeland Security. Mr. Fischer retired from the Maryland State Police, as a Lt. Colonel and Chief of Operations, where he served for 27 ½ years. Mike is a graduate of the Maryland State Police Academy, where he was President of his Class. He is also an honors graduate from the Federal Law Enforcement Training Center, where again he was Class President. Mr. Fischer graduated from Northwestern University’s School of Police Staff and Command. He holds a BS in Business Operations and a Masters in Business Administration from Almeda University. Mike is a member of many professional associations and represents the Department of Transportation on Federal and State work groups.




Chuck Runyon, West Virginia Department of Transportation Director of Homeland Security and Emergency Management (Representing the American Association of State Highway and Transportation Officials) Chuck Runyon has been with the West Virginia Department of Transportation (DOT) for 23 years and is currently the Executive Assistant to the Secretary of Transportation. He is also currently serving as the acting Director of Homeland Security and Emergency Management for the DOT and is the liaison between the West Virginia Division of Homeland Security, Emergency Management, DOT and the West Virginia National Guard. Chuck has an extensive background in emergency management. He has been involved with 28 federally declared disasters in the State of West Virginia. He is currently on the West Virginia Emergency Response Council, the West Virginia State Interoperable Radio Committee, and is a representative for the State Emergency Operations Center. Chuck also currently holds the position of vice chair for the AASHTO Subcommittee on ScotsEm. Chuck retired as an assistant fire chief after 40 years of service and as a West Virginia State Fire Commissioner after 14 years of service. Chuck currently resides in Charleston, West Virginia with his wife Suzann and their beloved dog Pepper.

Eileen Singleton, Baltimore Metropolitan Council Senior Transportation Engineer (Representing the Association of Metropolitan Planning Organizations) Eileen Singleton has 20 years of experience working as an engineer. She began her career in 1990 working in the environmental field. In 1996, she switched her focus to the transportation field. While in graduate school, she worked at FHWA’s Turner-Fairbank Highway Research Center in support of the federal rural intelligent transportation systems program. Eileen joined the Baltimore Metropolitan Council in January 1998. In her position as a Senior Transportation Engineer at BMC, she plans and supports projects of the Baltimore Metropolitan Planning Organization that focus on enhancing the safety, security and efficiency of the region’s transportation system through improved management and operation of the transportation system and implementation of technology. A significant part of her work has involved working closely with emergency responders from local, regional, and state agencies to enhance the cooperation, coordination, and communication at incident scenes. Eileen served as President of the Intelligent Transportation Society of Maryland in 2001 and Vice President in 2000. She has a Bachelor of Science degree in mechanical engineering from Cornell University and a Master of Science degree in civil engineering from the University of Maryland at College Park. Eileen is a registered Professional Engineer in Maryland.




Appendix C - - TSAG Member Roster

Interest Community

Stakeholder Organizations

Designated Members

Emergency Communications

Association of Public Communications Officials (APCO)

National Emergency Number Association (NENA)

National Public Safety Telecommunications Council (NPSTC)

National Association of State 911 Administrators (NASNA)

Jim Goerke (NENA)

Nancy Pollock (APCO)

Law Enforcement

International Association of Chiefs of Police (IACP)

National Sheriffs Association (NSA)

Major Cities Chiefs Association (MCCA)

Major Counties Sheriffs Association (MCSA)

Dan Dytchkowskyj, (NSA)

(Vacancy)

Emergency Medical Services

American College of Emergency Physicians (ACEP)

Association for Advancement of Automotive Medicine (AAAM)

Assoc of College Surgeons / Committee on Trauma (ACS/COT)

National Association of State EMS Officials (NASEMSO)

National Association of EMS Physicians (NAEMSP)

National Assoc of Emergency Medical Technicians (NAEMT)

Dia Gainor (NASEMSO)

Ted Delbridge (NAEMSP)

Fire & Rescue

International Association of Fire Chiefs (IAFC)

International Association of Fire Fighters (IAFF)

National Fire Protection Association (NAFP)

National Association of State Fire Marshalls (NASFM)

National Volunteer Firefighters Council (NVFC)

Mike Brown (IAFC)

T. J. Nedrow (NVFC)

Transportation Operations

American Assoc of State Highway & Transportation Officials (AASHTO)

American Automobile Association (AAA)

Governors Highway Safety Association (GHSA)

Assoc of Transportation Safety Information Professionals (ATSIP)

John Corbin (AASHTO)

Jill Ingrassia (AAA)

Emergency Management

International Association of Emergency Managers (IAEM)

National Emergency Management Association (NEMA)

Bill Hinkle (NEMA)

Richard Comerford (IAEM)

Technology & Telematics

American Trucking Association (ATA)

National Association of State Chief Information Officers (NASCIO)

National Association of State Technology Directors (NASTD)

Public Technology Institute (PTI)

Skip Yeakel (ATA)

(Vacancy)

Academic & Research

Transportation Research Board (TRB)

University Transportation Centers (UTC ) (CA Center for Innovative Technologies)

Thomas West (CCIT)

Vacancy




Appendix D - - Breakout Session Participants By ERG

Emergency Responder Group (ERG) Sectors & NG9-1-1 Working Group Members / Stakeholders

LAW ENFORCEMENT

Dan Dytchkowskyj, Facilitator

ERG Members (Stakeholder Organization)

Dep Chief Eddie Reyes, Alexandria, VA (IACP)

Capt David Baisden, OK County SO (NSA)

Mathew Jackson, Oklahoma County SO (NSA)

Tom Martin, I-95 Corridor Coalition (I-95CC)

Dan Householder, Jefferson Co (CO) SO (NSA)

TSAG Advisors

Nancy Pollack, TSAG, NG911 Advisor US DOT Modal Representative(s)

FIRE & RESCUE

Mike Brown, Facilitator


Bill McCammon, East Bay RCSA (CA) (IAFC)

Mike Manning, Fire & EMS Ops (IAFF)

Larry Matkatis, IL State Fire Marshals (NASFM)

Scott Potter, Town of Thomaston, CT (NVFC)

Ken Holland, National Fire Protection Assoc (NVFC) TSAG Advisors

Skip Yeakel, TSAG, Public Safety Advisor

Jim Goerke, TSAG, NG911 Advisor

US DOT Modal Representative(s)

EMERGENCY MEDICAL SERVICES

Ted Delbridge, Facilitator


Mary Pat McKay, George Washington U (ACEP)

Jay Bradshaw, Maine EMS (NASEMSO)

Michael Millin, John Hopkins Univ. (NAEMSP)

Jim McPartion, Mowhawk Ambulance (AAA)

Dennis Rowe, Rural Metro Corp (NAEMT)

Dr. Murry Sturkie, St. Luke’s Regional Med Ctr (ACOEP)

TSAG Advisors

Steve Wisely, APCO, NG911 Advisor


TRANSPORTATION OPERATIONS

Jill Ingrassia, Facilitator


Bill Brownlow, American Assoc of State Highway & Transp Officials (AASHTO)

Chuck Runyon WV DOT (AASHTO)

Michael Fischer, MD DOT (GHSA)

Leo Bowman, Benton County, WA (NACO)

Eileen Singleton, Baltimore Metropolitan Council (AMPO)

TSAG Advisors

Bill Hinkle, TSAG, NG911 Advisor





Appendix E - - NG9-1-1 What’s Next Media Advisory & Project Team

US DOT and TSAG Partner on “NG9-1-1 What’s Next” Project NG9-1-1 Working Group to Address National Priorities for Emergency Response Information

The US Department of Transportation (US DOT), ITS Joint Program Office and NHTSA will partner with the Transportation Safety Advancement Group (TSAG), in association with the Intelligent Transportation Society of America, to assemble a “Next Generation (NG)9-1-1 What’s Next” Working Group to address the types and priorities of emergency information that can be transmitted to field level emergency responders to and through the 9-1-1 centers of the future . The NG9-1-1 Working Group is comprised of the four disciplines (Emergency Responder Groups) most commonly handling 9-1-1 calls, including Law Enforcement, , Emergency Medical Services, Fire & Rescue and Transportation Operations. The NG9-1-1 Working Group and supporting stakeholders will convene a special NG9-1-1 What’s Next Forum on September 23-24 in Washington DC. The Forum is structured around three half-day sessions, including a general project orientation session, and breakout sessions for each of four Emergency Responder Groups, and a concluding session. At its conclusion the NG9-1-1 What’s Next project will develop recommendations for the prioritization of 9-1-1 data that are anticipated to be available through public safety answering points (PSAPs). Recommendations will be compiled as an NG9-1-1 What’s Next Report of recommendations to the US DOT. The process will help form the basis for national priorities among emergency responder information needs associated with NG9-1-1 systems. During 2009 a US DOT Next Generation 9-1-1 Initiative demonstrated the feasibility of transmitting data sets, including photos, text, video and other digital information to 9-1-1 PSAPs. While this digitized enhancement is expected to benefit emergency 9-1-1 systems and responders, it also generates exponential increases in the volume of information to be processed, which could overload communications networks and tax the capacities of PSAPs and dispatch personnel. Prioritizing and screening these data for transmission as ‘actionable information’ to field level emergency responders is the fundamental objective of this project.

PROJECT TEAM

US Department of Transportation Linda Dodge, Public Safety Programs Manager, RITA, ITS Joint Program Office Laurie Flaherty, NG9-1-1 Program Lead, National Highway Safety Administration

Transportation Safety Advancement Group Dia Gainor, TSAG Chair / Bureau Chief, Idaho Emergency Medical Services Bureau Manuel Puentes, TSAG Administrator / ITS America Public Safety Programs Coordinator

ITS America Kelley Pecheux, Senior Program Manager Christopher Sullivan, Research Associate

The Transportation Safety Advancement Group (TSAG) is sponsored by the US Department of Transportation (US DOT) ITS Joint Program Office (JPO) and serves to promote technology for public safety. TSAG advises the ITS Joint Program Office on public safety technologies and on their impacts on public safety including operations management, emergency response, and emergency responder safety. Through a broad based membership comprised of transportation and public safety professionals, TSAG initiates programs that promote interdiscipline, interagency and inter-jurisdictional coordination and cooperation, and that promote partnerships for advancing public safety technologies. www.tsag-its.org

http://www.tsag-its.org/




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Documents

NG9-1-1 WHAT’S NEXT - TSAG · The US DOT NG9-1-1 Initiative The United States Department of Transportation [s Next Generation 9-1-1 Initiative defined a vision for the future of