Embed Size (px)
Citation preview
NFP Client Learning Portal
User Guide
1
Client Learning Portal User Guide
Overview ........................................................................................................................................................... 2
The Client Learning Portal: Key Components .................................................................................................... 3
Register for a Class ........................................................................................................................................... 4
Join a Scheduled or In-session Class ................................................................................................................ 6
Watch a Recorded Class ................................................................................................................................... 8
Frequently Asked Questions ............................................................................................................................ 11
NFP Client Learning Portal
User Guide
2
Overview
The Client Learning Portal is your one-stop shop for all NFP Training & Education client-facing training offerings. From
this one, centralized location, you can browse through our many training webinars and sign up for upcoming classes. The
Client Learning Portal makes it easy to:
Browse through our expanding catalogue of past and future training webinars.
Read a detailed description of content to be covered in each webinar, including speaker information.
Register for future classes.
Join a scheduled or in-session class.
View a previously recorded webinar, on demand.
Download training material used by the instructor, including handouts and PowerPoint slides.
NFP Client Learning Portal
User Guide
3
The Client Learning Portal: Key Components After navigating to the Client Learning Portal, you’ll be taken to the home page. From there, you can register for an upcoming class, join a class that’s beginning or already in session, or view a past webinar, including downloading content used during the class. There are several key areas of the Client Learning Portal home page:
Feature Explanation
Webinar Session (1) This tile will display the different webinar sessions that are available for you to view or register for. Past and future webinars are visible by scrolling through the webinar selections.
Navigation Arrows (2)
Click the left or right navigation arrow to advance the slides forward or backward and select your course.
Enter Button (3) Once you choose the course you want to view or register for, click the “Enter” button to be taken to the registration page.
Search Tool (4) Use this field to search for your course by title.
Multiple Registration (5) Use this button to register for multiple courses at one time.
NFP Client Learning Portal
User Guide
4
List View (6) Display all available webinars in the default timeline view, or view the content in a list view format.
Register for a Class You’ll register for all webinars through the Client Learning Portal home page.
Step Action
Navigate to the Client Learning Portal.
Because you’ll visit this portal often, you may wish to bookmark this link for future use:
Client Learning Portal
Register for a class. 1. Navigate through the webinar titles by clicking the right or left navigation arrows
until you locate the class you wish to register for. If you’re using the list view, select the desired class from the list of webinars.
2. Once you locate the desired webinar, click the “Enter” button below it. This will take you to the class registration page, which will display the course in more detail, including topics to be discussed and speakers.
3. Click the green “Register Now” button at the top left of the page. This will take you to the Event Registration page.
4. Enter your information to register for the course.
NFP Client Learning Portal
User Guide
5
5. After you enter your information, click “Register Now.” A registration confirmation email will be sent to the email address that you registered with.
Register for multiple classes at once.
1. From the Client Learning Portal home page, click the “Multiple Registration” button on the bottom right of the screen. A scrolling list of available webinars will appear.
2. Select the classes you wish to register for by clicking the box to the left of the titles.
3. After you select the classes you wish to register for, click the “Register” button.
NFP Client Learning Portal
User Guide
6
4. To navigate away from this window, click on the timeline view or list view icons on the bottom right of the screen to close the window and resume scrolling through the classes.
Join a Scheduled or In-session Class
There are two ways to join an in-session class. You can do so from the registration confirmation email or you can join the
call directly from the Client Learning Portal.
Step Action
Join a scheduled class from your registration confirmation email.
1. Locate the registration confirmation email you received when you first registered for the course.
2. Click the link provided under the Login Details section of the email. Clicking this link will take you to the class registration page.
NFP Client Learning Portal
User Guide
7
3. Enter your email into the Login section to log into the training. If you arrive before the start time, you’ll hear music until the presenter begins the presentation.
Join a scheduled class from the Client Learning Portal home page.
1. Navigate to the Client Learning Portal home page.
Client Learning Portal
Because you’ll visit this portal often, you may wish to bookmark this link for future use.
2. Scroll through the available webinars to find your selected class. Once you locate the desired webinar, click the “Enter” button below it. This will take you to the class registration page.
3. Enter your email into the Login section to log in to the training. If you arrive before
NFP Client Learning Portal
User Guide
8
the start time, you’ll hear music until the presenter begins the presentation.
Watch a Recorded Class
If you missed the live session, or if you simply wish to watch the webinar again, you can access a streaming recording
from the Client Learning Portal. From there, you can watch the presentation and download any material the presenters
handed out, such as the PowerPoint slides or other PDF files.
Step Action
Navigate to the Client Learning Portal.
Because you’ll be visiting this portal often, you may wish to bookmark this link for future use.
Client Learning Portal
View a recorded webinar. 1. Navigate through the webinar titles by clicking the right or left navigation arrows
until you locate the class you wish to register for. If you’re using the list view, select the desired class from the list of webinars.
2. If a class is recorded, you’ll see an “On Demand” banner above the title slide.
NFP Client Learning Portal
User Guide
9
3. Once you locate the desired webinar, click the “Enter” button below it. This will take you to the class registration page.
4. Enter your email into the Login section to log in to the training and view the recording. Click “Enter” to continue.
Note: If you haven’t registered for the class, you must do so to be able to view the streaming recording. This can be done by clicking the green “Register Now” button at the top left of the page.
5. The streaming recording will begin automatically.
NFP Client Learning Portal
User Guide
10
Download content from a recorded webinar.
As the recording plays, you have the ability to download any documents that were used or provided by the presenters, such as the PowerPoint slides.
1. Click the “Content” button on the bottom of the screen.
2. Next, click “Files” above the “Content” button.
NFP Client Learning Portal
User Guide
11
3. The list of available files will be displayed. Double click the files to download them directly onto your computer.
Frequently Asked Questions
Q1: I’m hearing echoes at various points during the broadcast. Is there any way to correct this? A: Most audio problems can be solved by clicking “F5” on your keyboard to refresh your Web browser. You can also try opening the presentation in a different browser. If you’re still experiencing audio issues, the problem may be caused by a poor Internet connection. Whenever possible, make sure you’re logged into the call on a direct Internet connection; wireless Internet and VPN access have been known to have slower connections. Q2: I’m listening to this webinar on the road and my Internet connection is causing audio problems. Is there a phone line I can dial into to listen to this class? A: The webinars are designed to be listened to through your computer speakers or headset, but there are situations when it may be necessary for you to call in, such as when you’re on the road or dealing with a bad Internet connection. The Backup Attendee line for your call can be found on your registration email in the Login Details section. Alternatively, if you log in to the call and experience difficulties, our operator can provide the phone number to you via private message.
Q3: I registered for the class, but haven’t received a registration confirmation email. Can you resend the
confirmation email to me?
NFP Client Learning Portal
User Guide
12
A: We’re not able to resend a registration email to a participant. If you don’t have your registration email but want to
attend the class, log in to the Client Learning Portal directly. Find the class you wish to participate in, and type your email
into the class registration page, as shown in the Join a Scheduled or In-session Class section of the Job Aid, above. It’s possible that your confirmations have been labeled as spam by your spam filter. We recommend you add the domain to your safe senders list to prevent future confirmation emails from being sent to spam. Instructions on how to do this are provided here: http://engage.vevent.com/emailConfiguration.html?eid=2001. Q4: When will the PowerPoint slides for this class be available? A: At any time during the live presentation, you can click on the “Content” button on the bottom left of the screen to see all available training materials provided by the presenters. Additionally, after the class takes place, you can download the documents from the streaming recording by clicking the same “Content” button on the bottom left of the screen.
Q5: The right side of the screen is cut off when viewing the Welcome Center. What can I do to correct this?
A: This could be due to screen resolution settings. The recommended resolution for optimal viewing is 1280 x 1024. If
changing your screen resolution does not solve the problem, contact us at [email protected]. We will submit a
quality ticket for the InterCall team to investigate.
