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MANDATE
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NFL ConsultingNegar Felix Lawrence
iAGroupe financier
Mandate Analysis Strategy Implementation Financials
AGENDAMandate
Analysis
Strategy
Implementation
Financials
MANDATE
Mandate Analysis Strategy Implementation Financials
To increase the life insurance sells and number of prospects
in Gen Y by
MANDATE
Establishing a new communication plan
Encouraging the target to purchase life
insurance packages
Proposing ideas for a better distribution
strategy for the life insurance products
ANALYSIS
Mandate Analysis Strategy Implementation Financials
INDUSTRY
Personal insurance has seen steady growth in Canada
As a growing cohort, Generation Y`s specific wants need to be catered to
Insurance is a significant life choice and Gen Y is looking for information
Mandate Analysis Strategy Implementation Financials
COMPETITIVE
SL
Education
Value
ML
iA
Mandate Analysis Strategy Implementation Financials
CONSUMERBudding Adults
(21-25)University
Students (18-21)Wanderers
(21-25)
Slogan Starting the rest of their lives
Studying for the rest of their lives
Wondering about the rest of their lives
Composed ofYoung families,
newlyweds, recent grads
Students Those with no solid commitments
Identifiers• Career is
beginning • Looking to
settle down
• Work part time• Tight budgets
• Futures are uncertain
• Jobs, not careers
Values
• Family • Trust• Social
Responsibility • The Future
• Seek value• Parents` advice
• Stability• Opportunity
Mandate Analysis Strategy Implementation Financials
CONSUMERBudding Adults
(21-25)University
Students (18-21)Wanderers
(21-25)
Slogan Starting the rest of their lives
Studying for the rest of their lives
Wondering about the rest of their lives
Composed ofYoung families,
newlyweds, recent grads
Students Those with no solid commitments
Identifiers• Career is
beginning • Looking to
settle down
• Work part time• Tight budgets
• Futures are uncertain
• Jobs, not careers
Values
• Family • Trust• Social
Responsibility • The Future
• Seek value• Parents` advice
• Stability• Opportunity
So what?Not all demographics can afford to invest in their futures
Values are deeply rooted and must be addressed
Family is very important regardless of segment
Mandate Analysis Strategy Implementation Financials
SWET-O
STRENGTHS WEAKNESSES EUREKAS! THREATS
Mandate Analysis Strategy Implementation Financials
SWET-O
STRENGTHS
iA is the pride of Quebec
4th in Canada, 2nd in Quebec
WEAKNESSES EUREKAS! THREATS
Mandate Analysis Strategy Implementation Financials
SWET-O
STRENGTHS
WEAKNESSES
Products are not easily understood
Product is not the 1st priority for Gen
Y
EUREKAS! THREATS
Mandate Analysis Strategy Implementation Financials
SWET-O
STRENGTHS WEAKNESSES
EUREKAS!
Extensive understanding of
Gen Y cohort
Trust within close groups is invaluable
THREATS
Mandate Analysis Strategy Implementation Financials
SWET-O
STRENGTHS WEAKNESSES EUREKAS!
THREATS
Larger companies can move in quickly
Economic downturn will affect
investments
Mandate Analysis Strategy Implementation Financials
SWET-OSTRENGTHS WEAKNESSES
EUREKAS!
OPPORTUNITIES
THREATS
Mandate Analysis Strategy Implementation Financials
SWET-OSTRENGTHS WEAKNESSES
EUREKAS!
OPPORTUNITIES
Act as an educator to make insurance understandable
Capitalize on extensive knowledge of target market
Create and convert loyals
THREATS
STRATEGY
Mandate Analysis Strategy Implementation Financials
TARGET MARKETBudding Adults
(21-25)University
Students (18-21)Wanderers
(21-25)
Slogan Starting the rest of their lives
Studying for the rest of their lives
Wondering about the rest of their lives
Composed ofYoung families,
newlyweds, recent grads
Students Those with no solid commitments
Identifiers• Career is
beginning • Looking to
settle down
• Work part time• Tight budgets
• Futures are uncertain
• Jobs, not careers
Values
• Family • Trust• Social
Responsibility • The Future
• Seek value• Parents` advice
• Stability• Opportunity
Mandate Analysis Strategy Implementation Financials
TARGET MARKETBudding Adults
(21-25)University
Students (18-21)Wanderers
(21-25)
Slogan Starting the rest of their lives
Studying for the rest of their lives
Wondering about the rest of their lives
Composed ofYoung families,
newlyweds, recent grads
Students Those with no solid commitments
Identifiers• Career is
beginning • Looking to
settle down
• Work part time• Tight budgets
• Futures are uncertain
• Jobs, not careers
Values
• Family • Trust• Social
Responsibility • The Future
• Seek value• Parents` advice
• Stability• Opportunity
Your Brighter Future Insured Now.
Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
VALUE PROPOSITIONEmpowerment
Security
Simplicity
Relatability
Mandate Analysis Strategy Implementation Financials
POSITIONINGEmpowerment
Security
Mandate Analysis Strategy Implementation Financials
PRODUCT
Same Great Product
Mandate Analysis Strategy Implementation Financials
PRICE
Same Great Price
Mandate Analysis Strategy Implementation Financials
PROMOTIONLoyalty and ReferralPersonal
Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
Branded Content
Creative articles
LinkedIn, Website, Blogs
Relatable and simple
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
Community Events
Business Conferences
Wedding and Housing Showcases
Neighbourhood Park Events
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
Exceptional Customer Service
24/7 Hotline
Simple Online Portal
Personal Advisor
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
iA Thank You ProgramPoints granted for loyal customers
Points for making an appointment with your advisor
Multiplier points program for referrals
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
SponsorshipFamily Events
Educational Events
Environmental Sustainability Events
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
AMFAutorité Marchés Financiers
Exceed industry standards
Build customer trust
Gain competitive advantage
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTION
Ad WordsAssurance
Assurance vieConseiller financier
Assurance vie permanente/temporairePlanification familiale
Planification financière
Loyalty and ReferralPersonal Communication Other
Your Brighter Future Insured Now.Assurez votre brillant futur maintenant.
Mandate Analysis Strategy Implementation Financials
PROMOTIONAL CALENDAR
Promo jan. fév. mars avr. mai juin juil. auot sept. oct. nov. déc.
Ad Words
Community Events
Social Media Education
Sponsorship Events
Customer Service Support
Mandate Analysis Strategy Implementation Financials
DISTRIBUTION
Rencontres en personne(confiance)
Analyse des besoins financiers sommaire en ligne via outil simple
Rencontres sur les lieux de travail
IMPLEMENTATION
Mandate Analysis Strategy Implementation Financials
TEMPS
Immediat0-4 m
Court4-8 m
Long8-12
Mandate Analysis Strategy Implementation Financials
IMMEDIATAction Cout
Contenu sponsorisé 10 000$
AdWords 250 000$
Ligne téléphonique 24/7 75 000$
Développer le programme Remerciement iA
50 000$
Création des vidéos promotionnels
20 000$
Médias sociaux 5 000$
Total 410 000$
Mandate Analysis Strategy Implementation Financials
COURTAction Coût
Organiser les évènements relationnels (20 villes)
20 x 20 000$=400 000$
Lancement des vidéos promotionnels
50 000$
Outil d’ABF en ligne 5 000$
Total 455 000$
Mandate Analysis Strategy Implementation Financials
LONG
Action CoûtÉvènements sponsorisés(charités, RSE, sports)
150 000$
Cadeaux à rendre pour Programme Remerciement
100 000$
Total 250 000$
FINANCIALS
Mandate Analysis Strategy Implementation Financials
ESTIMATIONSAnnées 2014 2016 2017 2018
Prime moyenne (annuelle)
500$ 500$ 500$ 500$
Nouveaux contrats (Québec) Croissance 5%
242 305 266 535 279 861 307 847
Part de marché 14% 17% 20% 22%
Contrats souscrits cette année (iA seulement)
33 922 45 310 55 972 67 726
Total 16 961 000 22 655 000 27 986 000 33 863 000
Mandate Analysis Strategy Implementation Financials
RETOUR SUR INVESTISSEMENT MARKETING
Retour sur investissement marketing
𝑅𝑒𝑣𝑒𝑛𝑢𝑠𝑚𝑎𝑟𝑔𝑖𝑛𝑎𝑢𝑥 𝑑𝑖𝑓𝑓 é 𝑟𝑒𝑛𝑡𝑖𝑒𝑙𝑠(2016−2014)(% 𝑚𝑎𝑟𝑔𝑒𝑏é𝑛é 𝑓𝑖𝑐𝑖𝑎𝑖𝑟𝑒) - investissement marketing 𝑖𝑛𝑣𝑒𝑠𝑡𝑖𝑠𝑠𝑒𝑚𝑒𝑛𝑡𝑚𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔
5694000 (60% )− 1 115 000$ 1 115 000$
Mandate Analysis Strategy Implementation Financials
RETOUR SUR INVESTISSEMENT MARKETING
Retour sur investissement marketing
𝑅𝑒𝑣𝑒𝑛𝑢𝑠𝑚𝑎𝑟𝑔𝑖𝑛𝑎𝑢𝑥 𝑑𝑖𝑓𝑓 é 𝑟𝑒𝑛𝑡𝑖𝑒𝑙𝑠(2016−2014)(% 𝑚𝑎𝑟𝑔𝑒𝑏é𝑛é 𝑓𝑖𝑐𝑖𝑎𝑖𝑟𝑒) - investissement marketing 𝑖𝑛𝑣𝑒𝑠𝑡𝑖𝑠𝑠𝑒𝑚𝑒𝑛𝑡𝑚𝑎𝑟𝑘𝑒𝑡𝑖𝑛𝑔
5694000 (60% )− 1 115 000$ 1 115 000$
Retour sur investissement marketing An 1
= 2,31
Mandate Analysis Strategy Implementation Financials
FINANCESFormule Gagnante Exemple
Connaissez vos ratios 75 $ /rdv
Mandate Analysis Strategy Implementation Financials
FINANCESFormule Gagnante Exemple
Connaissez vos ratios 75 $ /rdv
Augmentons le nombre de rendez-vous !
Et avec de meilleurs conseils, augmentons la moyenne de prime /
contrat
To increase the life insurance sells and number of prospect in
Gen Y by
CONCLUSION
Establishing a new communication plan
Encouraging the target to purchase life
insurance packages
Proposing ideas for a better distribution
strategy for the life insurance products
Your Brighter Future Insured Now.
Assurez votre brillant futur maintenant.