Nexus of Forces, 2014: Unleashing the Power of … · The Real Foundation for Nexus, and More • Cloud service offers still have hurdles to overcome. Not all services are mature

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Nexus of Forces, 2014:Unleashing the Power ofDigitalization




© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Looking Beyond

More than simply moving ahead. Different.


Key Issues

The Nexus of Forces Scenario

Challenges and Opportunities

The Role of IT Leaders


First Things First – Basic Digital Concepts

Digitalization

Digital Business

Digital Leadership



Digitalization

Digital Business

Digital Leadership

Unprecedented combinationsof new technologies, focusingthe client experience andbusiness transformation,generating revenue and value



Digitalization

Digital Business

Digital LeadershipThe creation ofnew businesses based ondigital assets



Digitalization

Digital Business

Digital LeadershipDevelopment of a digital business vision,creation of a digital story andan attitude that will drive people,through the story, toward that vision

All leaders must be digital leaders


Key Issues



The Role of IT Leaders


The Nexus of Forces: LeveragingSynergy and Delivering Digital Solutions

ExtremeNetworking

PervasiveAccess

Global ClassDelivery

"Big," RichContext


• A collection of servicesand a representation ofeverybody's digital life.

• Social tools in the cloud iswhere users center theirdigital lives. They are incontrol.

• Social tools support fromindividual interaction tomodern collaborativework patterns and can, inprinciple, go all the wayup to "direct democracy."

The Nexus of Forces – Social ToolsProviding Infinite Dynamic Networking

Personal

Family

CommunityPr

ofes

sion

al

Searchenginejournal.com


ExtremeNetworking

Enterprises in SA will explorethe emerging but rapidly

increasing adoption of socialtools to create new "approach

the client" strategies.

The Nexus of Forces – Social ToolsImpact in Emerging Markets

Create models that willformally explore individual andcollective behavior, leveraging

extended, dynamic, flexiblenetworks.

Challenge

Opportunity


ExtremeNetworking Create models that will

formally explore individual andcollective behavior, leveraging

extended, dynamic, flexiblenetworks.

The Nexus of Forces – Social ToolsImpact in Emerging Markets

Challenge

Opportunity Build a specific,business-orientedsocial strategy and

integrate it withBI and collaboration.

Enterprises in SA will explorethe emerging but rapidly

increasing adoption of socialtools to create new "approach

the client" strategies.


• New expectations forconnectivity, flexibility,usability, appearance,intelligence and behaviorare being gradually fulfilled

• The experience flows towhere you are and whatyou are doing in context

• Mobile devices become"always-on" extensions ofour senses and of ourmental processes

The Nexus of Forces – MobilityDriving the Future User Experience


The Nexus of Forces – MobilityImpact in Emerging Markets

PervasiveAccess

Opportunity

The penetration of "smart"mobile devices in a very young

population in SA will includethem as targets in enterprises'client relationship processes.

Challenge

Digital commerce platformsmust be created for all social

classes. Digital interaction mustbecome the preferred delivery

model for services.


PervasiveAccess

Opportunity

Work with business toenhance the client's

digital experience andsupport new offerings.

The Nexus of Forces – MobilityImpact in Emerging Markets

The penetration of "smart"mobile devices in a very young

population in SA will includethem as targets in enterprises'client relationship processes.

Challenge

Digital commerce platformsmust be created for all social

classes. Digital interaction mustbecome the preferred delivery

model for services.


The Nexus of Forces – InformationLeveraging the Nexus and the Web

bits.blogs.nytimes.com

• The new digital informationdomain (big data plus newanalytics) grows by ordersof magnitude in volume,velocity, variety — andvalue

• Application emphasizesautomated judgement andintelligent businessoperations

• The new domaincompletely changes therules of how to manageinformation — in bothphysical and logicalsenses


The Nexus of Forces: Information –Impact in Emerging Markets

PervasiveAccess

Opportunity

In a country with a “rainbowpopulation” of over 50 million

people spread over 1.2 millionKm2 , new information practiceswill build business intelligence

and drive progress.

Challenge

Enterprises must develop newbusiness models (for example,

relationship, service andcompetitive models)

leveraging new informationpossibilities.

"Big," RichContext


The Nexus of Forces: Information –Impact in Emerging Markets

PervasiveAccess

Opportunity

Challenge

Enterprises must develop newbusiness models (for example,

relationship, service andcompetitive models)

leveraging new informationpossibilities.

"Big," RichContext

Develop a radically newdigital information

strategy, supported byradically new informationmanagement practices.

In a country with a “rainbowpopulation” of over 50 million

people spread over 1.2 millionKm2 , new information practiceswill build business intelligence

and drive progress.


• Cloud changes the economics and the logic of IT acquisition, with strongbusiness implications over organizations and enterprises in all industries.

The Nexus of Forces: Cloud Services —The Real Foundation for Nexus, and More

• Cloud service offers still have hurdles to overcome. Not all services aremature. In Brazil, telecommunication issues prevent wide dissemination.

• Nevertheless, services areavailable at all levels:- CBS (e-Builder, Ingram Micro)- BPaaS (ADP, Capgemini)- IS (Google, LinkedIn)- SaaS (salesforce.com, Office365)- PaaS (salesforce.com, Google)- IaaS (IBM, Amazon)

Isanetworks.net



The Nexus of Forces: Cloud Services —Impact in Emerging Markets

Challenge

Enterprises must become a setof dynamic and flexible

business models, connected toa stable corporate core.

Opportunity

While there are still security andnetwork concerns, cloud serviceswill soon become the preferredway enterprises will acquire and

use IT (especially the SMBs).


The Nexus of Forces: Cloud Services —Impact in Emerging Markets


Develop a strategy androad map to move fromtraditional architecture

to a cloud-enablingarchitecture.

Challenge

Opportunity

Enterprises must become a setof dynamic and flexible

business models, connected toa stable corporate core.

While there are still security andnetwork concerns, cloud serviceswill soon become the preferredway enterprises will acquire and

use IT (especially the SMBs).


2014: When the Nexus of ForcesMeets the Internet of Things

+SensorsProcessorsActuators

ObjectsPlacesPeopleSystems

=


2014: When the Nexus of ForcesMeets the Internet of Things

In 2020:• Over 50 billion things connected.• 200 billion intermittent things connected.

+

An amazing synergy!


Key Issues



The Role of IT Leaders:• Starting Point

• Monday Morning

• Next 90 Days

• Next 12 Months


• The digital revolution is recent, and there are no clear winners yet

• It defines a new starting gate and resets the scores to zero

• South African organizations have a renewed opportunity in this new era

• Digital leaders must help CEOs seize this opportunity

And the moment is now!

Organizations in emerging markets may lag behind in their competitivenessand effectiveness for failing to support digitalization initiatives


Assess the impact of the Nexusof Forces, the Internet of Thingsand intense digitalization overyour business, its intensity and

timing. That will be the keyparameter for your

digital strategy.

socialhunt.net


Set up the conditions toprovide the business withtwo modes of operating:"Enterprise-strength IT"(optimization, efficiency

and quality) and "agile IT"(innovation, flexibility

and speed).


Imagine

Create

LeadDevelop yourdigital leadership


Recommended Gartner Research

Emerging Market Analysis: IT, South Africa, 2013and BeyondLuis Anavitarte and others (G00248216)

South Africa as an Offshore Services Location:Demonstrating Its Prowess as a Call Center Oprionin EMEAIan Marriott, Susanne Matson (G00255332)

2014 CIO Agenda: An Africa PerspectiveMbula Schoen and others (G00262260)

Transform Your Business with the Nexus of ForcesChis Howard and others (G00262353)

For more information, stop by Gartner Research Zone.




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Nexus of Forces, 2014: Unleashing the Power of … · The Real Foundation for Nexus, and More • Cloud service offers still have hurdles to overcome. Not all services are mature