Next Practices SummaryNext Practices SummarySouthern California Sessions 2009Ed Cohen & Scott HamiltonConference Call January 27, 2009

Southern California Sessions 2009Ed Cohen & Scott HamiltonConference Call January 27, 2009

Next Practices SummaryNext Practices Summary

• What HR and other organization practices will take us to dramatically improved outcomes (factor of 10%plus )- driving success in lean times?

• Initial next practice initiatives were considered in the areas of communications, customer relations and regulatory issues.

• Translation of these practices will require the concerted effort of our entire organization teams- working in the context of our own strategic objectives, markets and culture.

What are the current issues (PAINS)?What are the current issues (PAINS)?

• Adapting to a market in turmoil• Constant, negative change• Meeting regulatory requirements• Relocation costs• Accurate planning• Restructuring• Emotional strain on the organization• Fluctuating currency markets• War for talent (yes, it still exists)

Next Practices- RegulatoryNext Practices- Regulatory

• Work closer with internal and external legal affairs dept/counsel- Mid urgency

• Revise talent evaluation processes- hire t “true” contributors- High urgency

• Raise awareness of threats by external third parties (unions) Exposure- Mid urgency/ Need for proactive program – High urgency

• Engage teams to regulatory challenges- cross function not be silo (the norm) Mid to High urgency

Next Practices- CommunicationsNext Practices- Communications

• Improve global organization decision making skills- leverage existing technology better – High urgency

• Break down organization silos- increase the number of cross functional project teams that are chartered directly from the strategic plan- High urgency

• 10 X employee input to all aspects of organization operations, markets and direction- Mid to high urgency

Next Practices- Customer ServiceNext Practices- Customer Service

• Terminate inside-out views of the customer and create customer co-located and customer centric teams

• Develop “self assessments” for employees and customers alike so that they tell you what is most important

• Turn employees into pro-active marketers, not passive order takers

(all of these were High urgency initiatives)

What are Your Next Steps?What are Your Next Steps?

• Re-group the executive team- what are your core strengths, areas where you can be aggressive in the market

• Pull next practice thinking throughout the organization (tap the collective IQ)

• Engage to value, not to legacy ideas• Resist status quo – move forward ,

assess, move forward

For depth results- info@allignteam.com