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Mis
sio
n C
ritical P
art
ners
|
Illi
nois
NG
911 P
roje
ct
Update
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2 Agenda
Project Overview
Current Environment
– Local 911 Operations
– Regional NG911 Systems
– Neighboring States
Guiding Principles
Future Vision
– Technology
– Operations
– Implementation
Next Steps
Mis
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Illi
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911 P
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3 Purpose / Vision / Objectives
Accomplish the legislative intent
Validate stakeholder objectives
Legislation: Achieve Statewide
Transition to Next
Generation 911 by 2020
Mis
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4 Illinois NG911 Project: Overview
Phase 1 – Conduct Feasibility Study and Make
Procurement Recommendations
– PSAP Survey
– Town Hall Meetings
– Conduct Research
– Analyze the Gathered Data
– Present Report
Phase 2 – Develop RFP for NG911 System Network
Provider and Provide Procurement Assistance
– Assist with technical RFP language, contractual, or
technical decisions and discussions
Phase 3 – Oversee NG911 System Network
Implementation and Systems Acceptance Testing
– Serve as ISP’s watchdog
Mis
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6 Phase 1 – Data Gathering
PSAP Survey
Town Hall Meetings
Research
– Statutory and Regulatory
– Services and Providers
– National Issues
– Neighboring States
– Other Factors
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7 Current Environment
Stakeholders
Challenges and Priorities
PSAPs
Other NG911 Systems
Other States
Town Hall and Survey Themes
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8 Stakeholders
Operational
•Call Takers / Dispatchers
•PSAP Leadership
•First Responders
•Statewide 911 Administrator
•Statewide 911 Bureau
• ISP Leadership
Political
•Governor
•State Legislators
•Local Elected Officials
•ETSBs
Technical
• ICC
•Statewide 911 Administrator
•Statewide 911 Bureau
•Service Providers
•Vendors
•Chief Information Officers (CIOs)
• IT Staff
•Local Network Staff
Fiscal
• ICC
•Statewide 911 Administrator
•Statewide 911 Bureau
•Procurement Officers
•Budget Personnel
•ETSBs
Community
•Statewide 911 Advisory Board
•Citizens
•Civic Organizations
•Special Needs Community
•Tribal Community
Stakeholder
CategoryResponsibilities
Operational Deal with the day-to-day operations in a center, both on a local and state level
PoliticalAre responsible for the legislation decisions affecting the operations of 911;
approve budgets to ensure emergency communications are properly funded
Technical Are responsible for the technical aspects of the 911 systems
FiscalHelp prepare budgets and ensure that procurements are done with the best
interest of the operational aspects
Community Expect and rely on the services of the PSAP
Mis
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Illi
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9 Challenges and Priorities
Funding – 62%
Comprehensive Planning – 9%
Statewide Collaboration – 7%
Technical Assistance – 8%
Technical Standards – 5%
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10 PSAP Surveys
Responses were provided by:
– 182 PSAPs (176 primary PSAPs and six
secondary or backup PSAPs)
– 132 ETSBs
– PSAPs expected to be operating in 2020
(post consolidation) 182. Likely to be less.
PSAP Size (by
positions)
# of Statewide
PSAPs
1-5 124
6-10 42
11-20 9
21-30 3
31-40 2
41-50 1
200+ 1
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11 PSAP Call Handling
911 Call Handling Solutions
– About 59% of the PSAPs will need new or upgraded call handling
for NG911
– About 600 positions affected
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12 PSAP GIS Data
GIS
– GIS data is used for mapping a
caller’s location and supporting
dispatch functions
– 84% of the PSAPs use GIS
data within their computer
aided dispatch (CAD) system,
call handling system, or both
– The average GIS centerline to
Master Street Address Guide
(MSAG) match rate is only
54%. The Standard is 98%.
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13 Regional NG911 Systems
Expected to:
– Interconnect with the statewide
system
– Not orphan any existing technology or
past investment
– Provide a migration path if requested
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14 Neighboring States
States’ progress toward NG911 evaluated based on:
– Governance
– Technology
– Operations
– Funding
States included: Indiana, Iowa, Kentucky, Missouri
and Wisconsin
National-level initiatives were also considered
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15 Neighboring States
Indiana – ESInet deployed Statewide.
Iowa - IP-based, Ethernet network backbone
completed in November 2012. The second phase of
the NG911 network upgrade is currently in progress
and was expected to be completed in July 2017.
This phase includes updating individual PSAPs to
IP-enabled call handling equipment and logging
recorders. When completed, this upgrade ultimately
will allow PSAPs to receive IP-based signaling for
the delivery of emergency calls.
Mis
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16 Neighboring States
Kentucky - NG911 Plan for statewide deployment
of an ESInet was developed in 2009. Two ESInets
are deployed and operational that deliver IP calls to
primary PSAPs. At present no CPE within the state
handles IP calls.
Missouri – 1997 legislation was repealed and
replaced in 2017 and included a requirement to
complete a study by December 31, 2017 and to
issue a state PSAP consolidation plan based on the
study. The legislation also provided for the creation
of a State 911 Coordinator.
Mis
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17 Neighboring States
Wisconsin - 911 operations are handled at a local
level. Wisconsin responded to the National Profile
Database survey that no NG9-1-1 components are
being deployed in Wisconsin.
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18 Town Hall Meeting and Survey Themes
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21 NG911 Vision
Develop a ubiquitous NG911
service and to provide each
911 caller with the same level
of service for all residents and
visitors of the state, regardless
of location or device.
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22 Components of Illinois NG911
• ESInet – Leverage the existing in-place ICN to allow for a rapid and cost-effective
deployment within the legislative timeframe.
• Next Generation Core Services (NGCS) – Use a hosted solutions provider (given the
limited state 911 staff).
• GIS – Develop a statewide system; in the interim, place the receipt and management of
GIS data of the initial areas on the NGCS provider to speed deployment.
• Operational Issues – Allow each ETSB to develop the plans for which existing PSAPs
will receive various media types and will be backup sites for routing and redundant
connections. The ETSBs are in the best position to identify the capabilities of the PSAPs
and develop continuity of operations plans.
• PSAP Systems – Ensure the RFP includes an option to provide hosted call handling
systems for the ETSBs and PSAPs to procure from. (Note: this is a CPE function and
not an NG911 function.)
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23 Rough Order of Magnitude Cost Estimation
Non-Recurring Setup Cost Annual Recurring Cost
PSAP Connectivity $9,979,000 $1,714,320
Network Core $8,000,000 $3,000.000
ESInet Monitoring $858,000
NG Core Services $17,223,360
GIS $4,000,000 $1,281,500
Total Cost $21,979,000 $24,077,180
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26 Phase 2 – Procurement
Develop technical portions of the RFP
including:
– Use Cases
– Operational/Technical Requirements
– Implementation Statement of Work
– Operational Statement of Work
Assist the ISP with NG911 contractual
or technical decisions and discussions
Mis
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Illi
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27 Phase 3 – Implementation
As ISP’s SME and oversight, provide:
– Recommendations and Guidance
– Project Management
– Implementation oversight on behalf of
the ISP to ensure the NG911 project
deliverables are provided according to
an established project plan
– Identify and assist to resolve potential
and actual issues and communicate
such to ISP management
– System Operational and Acceptance
Testing