Corporate FlyerCorporate Flyer

2003N E W S L E T T E R / F A L LN E W S L E T T E R / F A L L

DLS Online testing can be accessedfrom any Internet-ready computer.Additionally, FliteCrew DLS provides thecompany training manager with acentral location to maintain and tracktheir pilots’ training records.

Created by Jeppesen’s Business andGeneral Aviation Development team,FliteCrew DLS keeps thelearner engaged in thetraining program usinggraphics, audio, video,animation and simulations.Annual updates ensure thatthe course material remainsfresh and relevant in theface of changing technologyand regulations.

FliteCrew DLS is FARPart 135 compliant andincludes eight trainingmodules covering: • Weather • Performance• Charts and

Navigation • Airport Operations • Regulations,

including Part 91and Part 135, AIMProcedures

• Human Factors• MedAire In-flight

Medical Training

The in-flight medical trainingwas created by MedAire, theleading provider of medicalinformation services to peoplein remote locations in the air,at sea and on land,and includes lessons onAltitude Physiology, Bloodborne

Pathogens, AED Training and In-flightMedical Kits. In partnership withMedAire, FliteCrew DLS users whocomplete the medical module arecredited four hours towards a MedAireinitial or recurrent in-flight medicaltraining course.

Jeppesen Introduces First Corporate Training ProductAt the recent NBAA Convention inOrlando, Jeppesen announced FliteCrewDLS—an innovative distance learningsystem designed for corporate flightdepartments seeking a comprehensiveand cost-effective training program.

Although Jeppesen has been deliveringindustry-leading integrated trainingprograms for nearly 50 years, theintroduction of FliteCrew DLS marks ourfirst entry into the corporate flighttraining marketplace.

FliteCrew DLS is a computer-basedtraining solution that adds convenienceand flexibility to pilot training. It featuresinteractive training lessons on CD, whichallows pilots to study from their owncomputer—anywhere, anytime and attheir own pace. The Web-based LearningManagement System (LMS) lets pilotstest their knowledge and maintainrecords of their results. The FliteCrew

The U.S. State Department’s current list

of Travel Warnings includes: Afghanistan,

Algeria, Angola, Bosnia, Burundi, Central

African Republic, Colombia, Democratic

Republic of Congo, Indonesia, Iran,

Iraq, Israel, the West Bank, Gaza, Ivory

Coast, Kenya, Lebanon, Liberia, Libya,

Nepal, Nigeria, Pakistan, Saudi Arabia,

Somalia, Sudan,Tajikistan, Yemen,

and Zimbabwe.

Regional Updates

AIRPORT/RUNWAY CLOSURES:

Contact Jeppesen International TripPlanning for further information.

Quito (SEQU) airport will be closeddaily between 0500Z-0600Z through27 November 2003.

Port of Spain (TTPP) airport will beclosed daily 0400Z-1000Z through 12December 2003.

Brasilia (SBBR) airport will be closedbetween 0330Z-0830Z on 16 Novemberand 14 December 2003.

Johnston Atoll (PJON) airport isscheduled to close at the end of 2003.

Palermo (LICJ) is requiring PPR untilfurther notice due to parking limitations.

Eliat (LLET) airport will be closedbeginning 19 January 2004 through22 February 2004.

TRAVEL & HEALTH A D V I S O R I E STRAVEL & HEALTH A D V I S O R I E S

With New Website, Fuel Prices are Justa Click Away!

As the latest enhancement to their highly successful fuelprogram, Jeppesen and World Fuel Services have created anew website that allows operators to view fuel prices, placeorders and manage their fuel purchases. Through this website,customers of Jeppesen World Fuel Services can easilyretrieve their specific prices for jet fuel at over 1,500 locationsthroughout the world. Best of all, the detailed price quoteincludes any applicable taxes and fees, so you know the totalcost of the fuel up front. Prices based on different upliftvolumes are also listed, which helps the operator determine ifthere is a benefit to increasing the quantity of fuel purchased.

In addition to the features mentioned above, users of thewebsite can store their more frequented destinations for easylook-up, search past fuel quotes and obtain the name of theactual into-plane provider.

For more information on the website and Jeppesen World FuelServices, please visit www.jeppesen.com/jetfuel, or contactour fuel representatives by email at fuel@jeppesen.com, or byphone at the following numbers:US: 866.JET.FUEL (toll-free) or 408.961.2520 (direct)UK: +44 (0) 1293 842435

Jeppesen Provides AntarcticRescue SupportRecently, Jeppesen had theprivilege to assist RaytheonPolar Services in themedical evacuation of one oftheir employees stationed atthe South Pole. RaytheonPolar Services, under a grantfrom the National ScienceFoundation, runs the U.S.Antarctic Program. An employee at the South Pole station becameill, and it was determined a medical evacuation was necessary.Unfortunately, it was still winter in Antarctica, meaning it wasdark and quite cold at the South Pole, with temperatures hoveringaround minus 65 degrees Celsius. Normally, flights to the SouthPole do not begin operating until mid to late October, butcircumstances dictated that a special operation was necessary.

Kenn Borek Air from Calgary, Canada was contracted to fly twoTwin Otter aircraft down to the South Pole to extract the patient.Jeppesen was contacted to assist Raytheon Polar Services withflight following and to provide weather forecasts. The flight fromCalgary down to Punta Arenas, Chile was uneventful, but this iswhere the mission got interesting. The Twin Otters flew fromPunta Arenas to Rothera on the Antarctic Peninsula onSeptember 16. They then had to wait for a window ofopportunity to fly to the South Pole and back. The weather wasabsolutely miserable at times on Rothera while the flight crewswere waiting, with winds gusting to over 50 knots in snow andblowing snow. The Twin Otters can operate into temperatures aslow as minus 70 degrees Celsius, but must have at least 1 milevisibility and greater than a 1000 foot ceiling to land and depart.Finally, on September 21, the long awaited window opened up

long enough for the crews tofly to the South Pole, pick uptheir passenger and return toRothera safely. From there,the patient was flown toPunta Arenas and thenboarded a private jet to flyback to the United States formedical treatment.

Jeppesen is proud to havecooperated on a team that

worked diligently and professionally to safely return an illpatient from a very demanding environment.

DUBAI AIR SHOWDecember 7-11, 2003Dubai, U.A.E.www.dubaiairshow.com

NBAA 15TH ANNUAL SCHEDULERS & DISPATCHERS CONFERENCEJanuary 10-14, 2004 Savannah, Georgiawww.nbaa.org/seminars

LABACE 2004March 4-6, 2004Sao Paulo, Brazilwww.nbaa.org/seminars

INTERNATIONAL OPERATORSCONFERENCEMarch 22-25, 2004Anaheim, Californiawww.nbaa.org/seminars

UPCOMING EVENTSM A R K Y O U R C A L E N D A RUPCOMING EVENTSM A R K Y O U R C A L E N D A R

TRAVEL & HEALTH A D V I S O R I E STRAVEL & HEALTH A D V I S O R I E S

Regional UpdatesMEXICAN ANNUAL PERMIT 2004 RENEWALS The Mexican CivilAviation is currently accepting applicationsfor Part 91 annual permit renewals for 2004.Please contact Jeppesen ITP for furtherinformation. We recommend applying assoon as possible since the CAA will be backlogged during the holidays.

ABUJA (DNAA), NIGERIA/53RDCOMMONWEALTH MEETING Pleasenote the 53rd Commonwealth Heads ofGovernment Meeting will take placebetween 5-8 December, 2003 in Abuja,Nigeria. It is anticipated that all hotels inAbuja and other surrounding cities will befully booked. Aircraft may need to bediverted to other airports outside of Abujaduring this period.

ATHENS SUMMER OLYMPICS2004–REMINDER The 2004 OlympicGames in Athens, Greece, will take placeAugust 13-29. Any operator intending tooperate into Athens should submit theirflight schedule as soon as possible. Parkingavailability is at a minimum, and you mayneed to use a neighboring airport. Pleasecontact Jeppesen ITP for assistance.

Photos courtesy of Jason Medley/National Science Foundation.

Jeppesen Preferred Ground HandlerSpotlight: IGS Ground Services –Keflavik, Iceland

For those in the corporate aviation

community who have ever traversed the

North Atlantic, Iceland is well-known

as one of the primary locations for conducting a technical

stop. With a reputation as a sometimes wild, wind swept, cold

land, Iceland can also display a great beauty, which is simply

breathtaking. Fortunately, the one thing any visitor can be

guaranteed is a warm and professional welcome from the

Jeppesen preferred handler in Keflavik (BIKF), IGS Ground

Services. IGS is a wholly-owned but separate business unit

within the Icelandair group which also provides ground

handling for commercial aircraft.

With a main runway length of 10,000 feet, Keflavik is a fully

operational international airfield that is jointly run by NATO

and the local Airport Authority. NATO still has a small number

of military aircraft located on the far side of the airfield

opposite the passenger terminal. Operators should be

aware that, at times, military exercises are conducted on the

airfield, although these generally do not interfere with

civilian operations. There are no noise abatement restrictions

on the airfield.

During the winter months when wind speeds can get

very high, IGS Ground Services, as well as the other handlers

at Keflavik, place sandbags around all wheel points to

ensure there is no aircraft movement. There are also

constant FOD patrols to ensure that the aircraft does not

become damaged.

Jeppesen Certified By FAAAs Internet Service Provider

This past September, the Federal AviationAdministration (FAA) certified Jeppesen asthe first and only commercial entity toreceive the newly created QualifiedInternet Communications Provider (QICP)certification, making it one of only twoorganizations to achieve it. NAIMES, a USgovernment-sponsored agency, is the other.

In order to receive this covetedcertification, Jeppesen has successfullymet or exceeded all of the parameters setforth in the FAA’s advisory circular,AC 00-62, the purpose of which is todescribe a process and set forth a standardfor ensuring that vendors meet the FAAstandards for security, reliably andaccuracy when disseminating weather andNOTAMs via the Internet.

For the end users of Jeppesen’sweather and NOTAM products, the QICPcertification provides yet anotherassurance of secure and reliable access tothat data. Additionally, FAR Part 121 and135 operators can now use the Internet asa source for weather and NOTAMs,and remain compliant under thoseregulations, by retrieving that informationfrom Jeppesen.

Jeppesen weather and NOTAM data isavailable from numerous Jeppesen flightplanning and operations managementapplications, including FliteStar, JetPlanner,JetPlan.com and OPSControl.

New Regional Sales Representative AnnouncedJeppesen recently named George DeClueas Northeast U.S. account executive for theBusiness and General Aviation division.Based near White Plains, New York,George will be responsible for all businessaviation sales in New York, Connecticut,New Jersey, Massachusetts, Rhode Island,Maine, New Hampshire, Vermont,Pennsylvania and Eastern Canada.

George brings over 16 years of aviationand computer technology sales andmanagement experience to his newposition with Jeppesen. The addition ofGeorge to the Jeppesen business aviationsales team will certainly strengthen thecompany’s position in this importantregion and will be instrumental in helpingto achieve its goal of providing customerswith integrated solutions to meet theirbusiness aviation needs.

George holds a BBA degree in corporatefinance from Adelphi University in LongIsland, New York and an AAS degree inmechanical power technology from theState University of New York in LongIsland, New York. He also holds a privatepilot certificate with an instrument rating.

IGS Ground Services (continued)

Within the last few months, IGS has completed an upgrade toboth its passenger and crew lounge facilities. These can befound on the ramp level of the main terminal, with easy accessto the aircraft parking areas. The new lounges are light and airy,with a stylish and relaxed feel about them. From the crewlounge, there is convenient access to the operations area, whereflight planning, weather and NOTAM information can easily becollected or requested.

The IGS agents are always happy to bring any flightinformation directly out to the aircraft in order to facilitate aquick turnaround. An important note to any passenger or crewmember arriving into Iceland is that you and all of yourbaggage will be screened upon departure. This is conductedin the main terminal building, where IGS staff members areon hand to ensure that this is a swift and painless process.

Contrary to popular belief, Icelanders are a warm andfriendly people who, in general, speak excellent English (a factmost appreciated by this writer, who struggled with locationnames). One of the local tourist spots is the Blue Lagoon. Thisis a hot water spa that is fed directly from deep, underground,volcanic action that seeps up to the surface and into the water.The spa, which derives its name from its blue tint, is verywarm and relaxing. It is no exaggeration to say it is the bestbath you will ever have! This is a very popular destination withthe locals and can get busy on the weekends, especially duringthe summer months when tourists flood in.

IGS Ground Services at Keflavik offers only the best to thecorporate aircraft operator—fast, efficient service backed byyears of experience to produce a professional, yet friendly,approach to ground handling.

Throughout this past year, severalmodifications to the management ofJeppesen’s International TripPlanning operation in London havetaken place. In addition to existingroles, new management positionshave been created in response to thatoffice’s continued growth and thedesire to further develop an internalorganization that will better servethe customer.

Nick Cavell, Manager,International Trip Planning After serving in the RAF, Nick joinedJeppesen in 1994. He has steadilyclimbed the ranks of the company,having first served as a duty officer,supervisor and, now, manager. Nickreplaces Steve Card, who currentlyworks in Jeppesen’s Frankfurt office.Under Nick’s leadership, several key

121 Albright Way.Los Gatos, CA 95030FALL2003 NEWSLETTER

PRSRTSTDU.S. POSTAGE PAIDDENVER, COPERMITNO. 1736

Change Is In The Air At Jeppesen UK

positions have been created and arestaffed by the following individuals:

Andy Owen, Supervisor,Department Standards and Training Andy brings over 20 years of aviationexperience, including 12 years in theRAF, to this newly created position.In this role, Andy is responsible forthe training of new employees aswell as the continual education ofthe existing staff. He works closelywith the other Jeppesen offices toensure that the highest level ofsupport is consistently provided toour customers.

Paul Hemsley, Supervisor,International Trip PlanningHaving started with Jeppesen UK asa Ground Handling Executive, Paul

now oversees the day-to-dayoperation of that office’s 24/7international trip planning group.Prior to working for Jeppesen, Paulspent time as a dispatcher for acommercial air carrier.

Lucy Clements, Supervisor,

International Trip Planning

Sales & Service Lucy’s extensive experience as a tripplanner has provided her with thenecessary knowledge and skillsrequired by the position. In this role,Lucy is responsible for customerservice and the management ofJeppesen UK’s international tripplanning accounts. She also worksclosely with our UK andGermany-based sales teams andattends various trade events aroundthe world.

Flight Planning, Weather, Fuel and International Trip Planning

Los Gatos, CAToll Free: 800.358.6468 Direct: 408.866.7611 Fax: 408.866.5648email: ifs@jepplg.com

London, UKDirect: +44 1293 842403Fax: +44 1293 842440email: ifs–eur@jeppesen.com

Airway Manuals, Charts, JeppView, NavData and Pilot Supplies

Denver, COToll Free: 800.553.7750Direct: 303.328.4244 Fax: 303.328.4116

Neu-Isenburg,Direct: +49 6102 5070GermanyFax: +49 6102 507999

Website:www.jeppesen.com

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