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ASSOCIATIONnewsletter
s u m m e r2 0 2 0
31 Mountainside DriveStowe, VT 05672
president’sM E S S A G E
Dear Owners:When I was elected President of the Board in October, my primary goal was to steer the resort into a long-term plan to assure our continued success.
In March, the Board developed a plan to charge an Amenities Fee to guests who make timeshare exchanges into our resort. The proceeds from the fee will go to increase the amount we can spend to improve and add amenities for our guests and owners to enjoy.
However, you all know the saying “Life is what happens when you were making other plans”. Due to the COVID-19 shut-down, we have not been able to host any guests since Mid-March, so no new revenue from Timeshare Exchanges has been collected yet. However, this did give us time to update all of our exchange company partners to update our listings so this fee will be implemented as soon as we are able to welcome back our exchange guests.
When the resort shut down, we needed to suspend our housekeeping and some of our maintenance staff. In mid-June, we will be able to start hosting owners and guests from within Vermont, and possibly others based on the Governor’s guidelines. As we reopen, we will be initiating intense cleaning procedures before and after each guest.
Our next step is to analyze the overall Timeshare program and look to a way forward with fewer timeshare owners as the average age of our current owners goes up. The Board is very engaged in finding some resolution to this issue and we are taking action.
We invite you to get involved in the conversations by attending our Board meetings or running for an open seat in October.
We thank you for your continued ownership at Mountainside Resort and look forward to continuing our forward movement.
Please stay safe and well.
Warm Regards,Judie Waldert, President of the Board of Directors.
general manager’s
R E P O R TFor this report I would like to highlight the following activities:First and foremost, I would like to speak to the challenges our country, and industry, have seen in response to the COVID-19 pandemic. While our resort has been closed since March 21st, we are happy to announce that we are accepting rental reservations as of June 15th. Please note, we are working with the guidelines as they are released by the Governor so may need to inflict restrictions and requirements on these reservations. We are working closely with our state legislators and neighboring lodging properties to advocate our needs and give our owners a voice.
We have put in place new guidelines regarding check-in and check-out procedures, cleaning protocols and virtual assistance to our guests. Please refer to the COVID-19 section of this newsletter for details.
We sincerely hope that you, our owners, and your families, are safe and well during these challenging times. If there is anything we can do to assist you, please do not hesitate to reach out. We miss our wonderful owners and look forward to welcoming you back!
Capital ProjectsThe following capital projects are completed or scheduled to take place this year:
Generator system installed for pump house at H, J and K Buildings
Construction of Building for the water system at A&B Building.
Dead tree removal has been completed.
Replacement of rubber roof/decks at various units.
Replacement of some windows.
Painting of the window trim, beams and building trim around the property.
Security camera system installed at the office and pool building.
Interior pool building upgrades
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In-House Systems and ProcessesWe have recently shifted from using a system called V12 (by HomeAway) into a new system called Resort Data Processing. This new system is much more robust regarding our timeshare program and the functions we need to run both a condo association and a rental program. In the coming months, you will be updated as to how to access your owners’ portal, what information will be available to you and other information pertaining to your personal account.
I would like to take a moment and recognize the growing pains we have had in our financial department since moving our processes in-house. While there has been some frustration amongst both owners and staff, I am happy to report we have finalized a resolution. We recently contracted with a local agency specializing in association finances. This company will be handling our accounting needs moving forward and will be working directly with myself and the Board of Directors. We are excited to make the financial portion of our business more streamlined and accurate moving forward.
Other Information and UpdatesBoard meetings have been changed to be held via teleconference in June. If you would like to join in on the meeting, please see the Owners’ page of our website for the date and time. The agenda will be posted with the call-in information prior to the meeting.
For the foreseeable future, our office staff will be working remotely as much as possible. We will have staggered on-site shifts to take care of in-office matters. If you need to get in touch with our staff, you can do so via email or by contacting the front desk phone number. Our calls are being routed to cell phones and an office staff person will contact you during regular business hours.
As always, we look forward to another great year at Mountainside Resort.
Best Regards,Ashley Getty
maintenanceU P D A T E S
Stan, our Property & Grounds Manager, and team have been hard at work getting the grounds ready for spring, monitoring condos during the temporary closure, and fixing many things that have been brought to our attention by our owners. The General Manager’s Report covered a few goals/completions; please see below for additional current projects:
staining (rebuilding some) of all F building, some of G and E building decks
spring clean-up
laying stone by the back exit
stucco-ing, priming, and painting K building exterior
fixing and staining of the upper K walkway
tennis court maintenance such as fixing cracks in the court and the surrounding fence
C building steps
pressure washing the office and E building
digging a fresh structure and adding sand for horse shoes
reservoir clean-up
watershed clean-up
overseeing the installation of new hot tub steps
office & COVID-19
U P D A T E SWe cannot thank you enough for the support, kind words, and loyalty during this temporary office closure due to COVID-19. Our owners are and will remain our #1 priority along with
everyone’s health and cleanliness in our community.
Our housekeeping procedures have been updated to reflect the maximum amount of cleanliness we can provide to keep you and your family safe.
Our staff may be in contact to potentially change your condo location to ensure there is enough downtime between guests for housekeeping to clean the condo to the best of their ability.
Please be patient and open-minded as we all work together to see this association succeed!
We cannot wait to return full-time to the smiling faces of Mountainside.
B O N U S T I M E : As an owner, you have access to rent condos on our property at a DEEP discount even if it’s not your week or your whole-owned condo is rented*! There is so much to do in all 4 seasons, why limit your vacation? email [email protected] for more details on our Bonus Time program.
The Basics of Bonus Time:$80 a night +tax + a cleaning fee (based on amount of rooms in the condo reserved)2-night minimum*not applicable during holiday time
Your options as an owner at Mountainside Resort:
(continued on page 7)
R E N T Y O U R W E E K : A huge advantage to allowing Mountainside to rent your week is our established connections and existing presence with many 3rd party sources such as AirBnB, booking.com, VRBO, gostowe.com, and MORE! Please contact the front office and request a time-share rental form if you want to learn more about Mountainside renting your week!
I N T E R N A L S W A P :Are you busy this year during your owned week at Mountainside? No worries! We offer a service we call an internal swap. Please contact the office at your earliest convenience for more info.
how to access the owner’s page on mountainsideresort.com
1. Visit moun t a i n s i d e r e s o r t . c om
2. Scroll to the bottom of our front page and select “OWNERS”
3. Our owner’s page is password protected.
Th e p a s swo r d i s Mo u n t@ i n s i d 3
4. WELCOME TO OUR OWNERS PAGE!
Here you can find: board meeting minutes, future board meeting dates, a link to make payments, and view other important documents.
f o rS A L E
timeshares:
The association proudly sells timeshare weeks on behalf of our owners. Please go to mountainsideresort.com and select
“Accommodations” then “Timeshare Information”
and finally a downloadable the PDF named “Timeshares for Sale” that lists all the info you should need to purchase your future week!
full-time ownership:
New “whole” owners are always welcome! Have you seen our list of condos for sale? We have a variety wholly owned condos available at very reasonable pricing. Some perks of being an owner include: year-round access to the gorgeous town of Stowe,
active rental program to offset your expenses and access to exchange companies to go on inexpensive vacations AROUND THE WORLD!
b o a r dpositions
The following positions’ terms are expiring in 2020:
Whole Owner; three year term.
Timeshare Owner; three year term.
If you wish to run for a board member position, please email a short bio and a brief explanation of why you think you are a good fit for the Mountainside Board of Directors to [email protected]
. All bios will be listed in the next quarterly newsletter, to be sent in September to all owners.
A formal vote will occur at the Annual Owners meeting in October.
l o n g - t e r mrental?
Attention whole owners!Have you considered hosting what we call a “long-term” renter due to the drastic change in the rental market since COVID-19? Mountainside defines a long-term renter as someone that stays
in your condo for 30 days or more.
Lindsay or Rebecca would love to discuss and explore this option with any of our whole owners! A huge perk to allowing the office handle the rental is having maintenance, office staff,
and housekeeping readily available to your tentant as needed.
We currently have openings available for Timeshare owners to bring a voice to their unit.
For the following units:
B101, B201, D101, F202, G101, G203 We are in need of a volunteer owner to be the voting representative. This means you get to represent all owners of your unit any time a vote comes up in the association. Meeting attendance is not required as we
will email the information directly to you.
upcomingM E E T I N G S
June 25th 2020, 10AM (revised to teleconference)July 21st 2020, 1PM (teleconference)August 31st 2020, 10AM at Stoweflake
October 24th 2020, 10AM at Stoweflake (Annual Owners’ Meeting)
t i m e s h a r eo w n e r s
We need you!
contactu sGeneral Manager:
Ashley Getty
*Office & Brand Manager: Lindsay Toye; [email protected]
Timeshare & Rental Specialist: Rebecca Stuart; [email protected]
Property & Grounds Manager: Stan Rathburn, [email protected]
Manager of Housekeeping: Abby Lanphear, [email protected]
mountainsideresort.com (802)253-8610
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Share your photos with us for a chance to be featured on our Facebook & Instagram pages!
*Any questions or comments regarding our association newsletter can be
directed to Lindsay, designer and content editor of this newsletter.
