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A Message fromPeter F. Huntpage 2
HUNT Mortgagepage 8
ASPCAFundraiserpage 9
The official newsletter of HUNT Real Estate Corporation March/April 2016 | Issue 78
Agent Reviews and YourOnline Reputationby Dan Mirsky, Director of Marketing
HUNT Partners with Listen360 Customer Feedback Service
Have you Googled yourself lately? Give it a shot. Go
to Google or any other search engine and type in your
name. If you have a common name (i.e. John Smith),
add in the words “real estate” or “Realtor” to your
search. Chances are the results you’ll get back not
only include your HUNT agent website, but your
profile pages on Zillow, Trulia, Realtor.com and, if
you’re active on social media, your Facebook,
LinkedIn and even Yelp profiles. A common thread
amongst all of these sites is that each offers the ability
for consumers to leave reviews. With some, you get
complete control over which reviews show up publicly
on your profile. However, in the case of Facebook,
Google, Yelp and others, that is not the case.
While this may seem a bit unnerving, in every busi-
ness - not just in real estate - obtaining feedback from
your customers is vital in order to improve your busi-
ness operations, correct your shortcomings, and de-
liver outstanding customer service. Testimonials also
play a significant role in your search engine ranking
and can help you attract more business.
What if you could easily and automatically gain valu-
able testimonials from your customers that you can
use to help bolster your online reputation? On the flip
side, what if you could immediately address negative
reviews from your customers, rather than discovering
that they posted it publicly for the world to see on Zil-
low, Facebook, Google, etc.?
It’s with this in mind, we are partnering with a service
called Listen360 to help you get direct and honest
continued on page 6
Ambition and Determination
That’s what Marlee Maitlin, speaking to the en-tire gathering of ERA at the recent InternationalBusiness Conference, said were the secrets to herability to overcome deafness and build a remark-able career in acting. You may recognize her fromthe TV shows The West Wing, Picket Fences andSwitched at Birth. She has also been in 21 movies,having received an Oscar and Golden Globe forLeading Actress in Children of a Lesser God(1988)—in her very first movie! You can imaginethe sniping and criticism that descended on herfrom her actor competitors and even the moviepress at the time. And you can imagine the hurt.Her ability to persevere and continue an upwardtrajectory in her acting career, while raising a fam-ily along the way, is testimony to her ambition anddetermination. This is just some of what our manyHUNT attendees experienced at the recentERA IBC held in Orlando. Please mark yourcalendars for next year’s IBC which will beheld in Dallas, Texas (March 19-21, 2017).We will be announcing various ways you can com-pete for free registrations throughout the year. Italways amazes me how we return with so much re-newed enthusiasm for our business and our rela-tionships. I’m hoping we can capture that, carryit through the year and then see an even biggercrowd from our Company in Dallas next March.
We had two of our own stars at the IBC. LarryMagguilli was presented with his award for beingERA's #1 Sales Associate for Total UnitsSold in 2015. Larry ranked first for the entireERA network, which includes 33,000 brokers andsales associates throughout the United States and34 countries and territories. Congratulations,Larry! Our other star was Kim Nemeth, whoparticipated with five other highly-skilled agentsfrom across the nation to become the Top Objec-tion Handler. Although Kim was not the overallwinner, those of us present and even the other con-testants thought Kim stole the show. Kim’s re-markable intelligence must have beenintimidating—even to the judges! She made all ofus proud.
This is the tail end of the real estate industryconference season. As always, there weremany lessons to be learned. Allow me to share afew:
1) Richard Smith, Chairman, CEO andPresident of Realogy, believes we are only atthe beginning of a long, slow growth curve in thenumber of transactions throughout the countrydue to strong underlying demand and persistentshortage of inventory. With sales of existing housesprojected to be slightly over 5 million for 2016, hebelieves demand will be there for something closerto 6 million houses per year for the foreseeable fu-ture. This growth, which should track at 6-7% peryear, will be fueled by low interest rates, by historicstandards, continued household formations, and arecovering economy-albeit at a slow pace-that willcreate net new jobs. Our future looks good, according to Richard, even in an election year withmuch volatility in our political climate. By the way,Richard believes BOTH Hillary Clinton and Don-ald Trump would be friendly to our industry andunderstand the importance of a healthy real estatemarket.
2) Cartus CEO Kevin Kelleher was spectac-ular as he delivered his address as a take-off onDonald Trump. He was hilarious, yet still man-aged to make some very important points, amongwhich were:
a. The economic force that is emerging among Millenials. By 2020 they will account for $20 trillion of consumption power. They will bring new vitality, excitement and creativity to our industry and all others.
b. The speed of change in our economy and our industry will only accelerate. How we communicate, digitization, disruptive competitors—all will impact how we do business.
c. Customers will insist that we create new “wows,” as they relentlessly pursue new ideas and solutions to their problems, all the
A message from Peter F. Hunt Chairman & CEO
2
while seeking greater value.
3) Alex Perriello, CEO of Realogy Fran-chise Group, spoke of the decline of “leadshare” derived from the local broker websitesthroughout the country and the attraction toAgents of the alternative—buying leads from thirdparties like Zillow and Realtor.com. He also of-fered advice on how this can change for thebetter for local brokers like us by making theconsumer experience:
a. Simpler, clearer and easier to understand
b. Transparent
c. Friction-less and “feel good”
d. Fast
e. More engaging across all platforms to create more raving fans—and measure their opinions (see Dan Mirsky’s article to learn more about HUNT’s upcoming utlilization of “Responsive Design” and Customer Feedback tools.)
This is just a sampling of what we were exposedto. There was simply way too much to put in thissummary article without boring you.
So, how will we respond and/or react to all wehave heard and seen?
1) “Emerge” as the momentum creator, drivingvalue and delivering on our promise by being truly“Always There For You” and by being on the cut-ting edge of new thought, most recently exempli-fied in our comprehensive TeamConcept—the only one of its kind in the industry.
2) “Lead” in our understanding of and responseto demographic change, mirroring the society that
surrounds us, meeting changing demands.
3) “Align” our entire organization around ourpromise as stated in our Vision, Mission, Core Values, and evident in our Culture and by remov-ing any change agent not so aligned.
4) “Focus” on any defects in our organizationand on the “user experience”—our customers andour Agents.
5) “Create” a new Big Hairy Audacious Goalfor our great organization. How far can we takeall that we have already created and built?
6) “Remember” as Marlee Maitlin said, we areonly limited by our ambition and determination.
Even after 105 continuous years of operation, andmy own 40 years in this business, I believe ourAgents and Leadership have great ambi-tions which I only want to see realized. And I,personally, have never been more deter-mined to see our organization and every-one in it become all we can be.
Thank you for always being there for meand for believing that this organizationneeds you.
3
4
Agents of the Month
Buffalo February MarchAkron Marge Tuerk Cheyanne SeelauAmherst Kelly Poulous Judy LewisBuffalo Metropolitan Susan Foster Ellen DalyEast Aurora Rosa McCabe Todd AichingerHamburg Melissa Weidner Timothy DomanskiKenTon Kelly Limina Karen Loffredo (Prezioso)Lancaster Bill Severyn Jenny GerhardtLewiston Cyndi VanDusen Cyndi VanDusenLockport Chari Himmelsbach Dianne ShawOrchard Park Anna Marie Faulkner Ryan DaleyWest Seneca Jason Jurek Dennis DargavelWheatfield Jennifer Schreckengost Mark LemkeWilliamsville-Clarence Jim Hoffman Amy MayfieldWilliamsville Village Enas Latif Bonnie Clement
RochesterBrighton-Pittsford Rich Testa Larry MagguilliCanandaigua Sandi Van Camp Sandi Van CampGreece Dick Lippa Rich OrczykPerinton John Denniston John DennistonWebster Vince LoCastro Vince LoCastro
Central & Northern NY/Carthage WatertownCamillus Dave Manzano Sr Jeanine VolpeCazenovia Jill Benson Theresa BillyChittenango Stephen Laureti Robert FreunschtClinton Mindy Bradley and Jim LenahanDeWitt The CNY Key Team Chip HodgkinsLiverpool Robert Joeckel Autumn StarrManlius Judy Winslow The Gauilin TeamOneida Mary Pat Adam Jeanette DenneyWatertown Jill Rosette Shirley Litz/Deborah ManningCicero Shane Tibbitts Shane Tibbitts
Capital DistrictSaratoga Springs Donna Martin Ray HendersonLoudonville Ken Champagne Dan LesageGlens Falls Kelly Hayes Jen BallSlingerlands Lucy Sokaris Sandy Evans
ArizonaTempe Mary MontagueScottsdale Jacqueline Higgins Natasha Tomlinson
5
Relocationby Mary Croglio, Director of Relocation
Cartus International Conference
Peter Hunt, Charlie Hunt, Diane Gold and I re-
turned from the Cartus conference arms loaded
with awards, thanks to all of the agents and em-
ployees at HUNT Real Estate. We earned the
Five Star Circle of Excellence award in Buffalo,
Rochester, Central New York, Watertown and
Capital region. We were thrilled to achieve Plat-
inum status in both Buffalo and Capital regions,
Gold status in Rochester and Silver in Syracuse.
It was quite a collaboration of hard work to
achieve each of these distinctions.
The conference is not only about awards, it is for learning, networking and building our future. Cartus’
closing volume and units both increased year over year by 3% nationally. Each time we attend a con-
ference we learn more about how to become more efficient and effective serving our customers. All
the metrics and deadlines are put in place to make us accountable, focused and deliver the finest serv-
ice to our customers. For instance, the agent contract tool was implemented so we can provide Cartus
a complete contract package that they can ultimately submit to their corporate client more timely
and succinctly. Buyers also want to know as soon as possible if their offer is accepted, and with this
tool we can accomplish this more quickly. Cartus has also introduced tutorial links on certain forms
to make it easier for agents to complete them promptly and accurately.
They shared with us that the conversion rate this year for Cartus Network broker-to-broker buying
referrals was 69% and 73% for listings. Surveys are being sent to referring agents to make sure bro-
ker-to-broker business is a priority and treated at the same level of importance as a corporate referral.
Cartus believes the stage is set for the upcoming years to be great for the housing industry because
of job growth and tax reform. They also foresee promising opportunities with baby boomers that
will be downsizing and millennials that will be new to the market.
For HUNT ERA, time to start all over again working toward this year’s goals!
6
testimonials from your customers. Listen360 is
integrated into Profit Power - which means once
a closed listing is entered, Listen360 will auto-
matically send your client a brief survey. The
survey consists of just two questions - the first
asking on a scale of 1-10, how likely are they to
recommend their HUNT Real Estate sales pro-
fessional. The next question is an open text field
asking for their feedback about the real estate
services they received from their HUNT agent.
All survey responses will be logged into your
personal Listen360 dashboard within
AgentAchieve. All of your positive reviews (9’s
and 10’s) will be displayed in a new “My Re-
views” section on your HUNT agent page. If
you wish, you will also be able to stream these
testimonials directly to your Facebook business
page. Additionally, when a customer gives you a
9 or a 10 rating, they will be prompted to submit
a review for your Google and Yelp pages (if you
have them) - both of which can help boost your
online relevance, reputation and search ranking.
Rest assured, only reviews that are 9’s and 10’s
will be shared publicly. If you receive any nega-
tive feedback, it will not be shared publicly.
Instead, you and your Branch Director will re-
ceive an email notification from Listen360 with
the customer’s comments and their contact in-
formation. With this data, you and your BD can
work together to address their concerns and, if
appropriate, contact them so that their negative
experience can potentially have a positive reso-
lution, thereby retaining future business that
likely would have been lost.
Immediately responding to a negative review
not only gives your customer peace of mind
knowing that their concerns are being ad-
dressed, but it may reduce the likelihood that
they will post negative reviews on the aforemen-
tioned real estate and social media sites.
In order for Listen360 to function properly, we
must collect accurate contact information for
your customers on your Deal Sheets. That said,
all Deal Sheets must now include your
customer's email address and phone
number. If this information is not provided,
your AA will not be able to enter your deal into
Profit Power.
We will being going live with the Listen360 in
May. Training on how to use the Listen360
dashboard in AgentAchieve to track your re-
views will be provided by our HUNT Training
team. Keep an eye on your email for more in-
formation about Listen360 and invitations to
our upcoming training webinars.
Also Coming in May:
There’s a change coming to our website as we
refresh and modernize its look by utilizing Re-
sponsive Design. Simply put, responsive design
provides optimal viewing, interaction and navi-
gation across all devices (from desktop computer
monitors to mobile phones). This means no
matter what device you’re using to access
HUNTrealestate.com, you and our cus-
tomers will have an easy and seamless viewing
experience. More information to come!
Agent Reviews and YourOnline Reputationby Dan Mirsky, Director of Marketing
7
Thank you to everyone who participated in our 1st Annual HUNT Pet-a-Palooza Photo Con-
test! With your help, we raised over $1,000 for the American Society for the Prevention of Cruelty
to Animals (ASPCA). Our winner this year with more than 240 votes was Sadie, belonging to Melissa
Faeth with our HUNT Perinton office. Congratulations, Melissa!
2nd place went to Bandit, the pup of Vicky Amoroso from our HUNT Customer Service Depart-
ment, and 3rd place went to Bianca, belonging to Millie Blasz-Achtyl with our HUNT Hamburg
office. Again, thank you all for your efforts and for helping support such a worthwhile cause.
Thank you to those who donated and submitted photos:
ASPCA FundraiserPet-A-Palooza!by Dan Mirsky, Director of Marketing
Tricia Acton
Vicky Amoroso
Tracy Beckenbach
Jill Benson
Millie Blasz-Achtyl
Kimberly Boesken
Jackie Carr
Luanne Castronova
Michael Culeton &
Jennifer Maxian
Laurie Dietrich
Dave & Jamie Evans
Melissa Faeth
Lisa Faeth
Cheryl Given
Raymond Grzenda
Shaune Henry
Sue Hergenroder
Jean Hill
Kristy Joy King
Kristen Laczi
Marie Leggett
Larry Lentini
MaryAnn Lum Nelson
Catherine Peters
Cindy Quinn
Damaris Rivera
Molly Robinson
Melanie Robinson
Colette Rosati
Lindsay Rust
Michael Scioli
Kim Shepard
Bonnie Weiler
Leah Wrate
8
HUNT Mortgageby Linda Mallia, President of HUNT Mortgage
Trending Credit Data
A borrower’s past behavior can help predict
their future behavior, or so Fannie Mae believes.
Fannie Mae is introducing a new format for
credit reports called “trending credit data.”
Typically, a credit report shows more of a snap-
shot of what someone’s credit looks like today
with late payments as a summary, more or less.
Fannie Mae’s trending report will actually show
a detailed 24-month history of each payment
and the balance of that account for every month
of the last 24 months.
Trending credit data reports will show if a bor-
rower made a large payment on an account one
month or was over the credit limit 21 months
ago. Fannie Mae plans to release this new format
June 25, 2016. The credit bureaus have been
preparing for this significant change.
Although it is still too early to tell how this will
impact future home buying, it can be used as a
tool to educate your potential home buyers on
how to improve their credit scores, if needed.
Because trending credit data looks at a longer
period of credit card payment history, as a Re-
altor and trusted adviser, you can assist your
home buyer in becoming a much more educated
and informed borrower.
Fannie Mae will begin using trending credit data
in addition to traditional credit scores. Auto-
mated underwriting and credit scores have been
around for years. Just when we all think we fully
understand how these proprietary systems work,
things change.
Trending credit data may lead to higher credit
report costs. It is a much more expanded and
granular viewpoint of a consumer’s credit his-
tory. This expanded view of a consumer’s credit
history can reveal trends and behaviors that are
not detectable on current versions of credit re-
ports. Currently credit reports show only the
most recent payments on each account. Trend-
ing credit data will detail if the consumer is con-
sistently making minimum payments to their
credit cards, or larger payments. The new re-
ports will also clearly show if a consumer is
trending upward in debts, consistently making
minimum payments and balances rising.
So exactly how will this new data be utilized in
underwriting decisions? We are breathlessly
awaiting that answer. Could an applicant with
a 740 credit score, which is currently considered
very good, be denied a loan because they have
been steadily increasing their credit usage over
the past 24 months? Again, we don’t know. My
own guess is this could happen, but would be a
rare occurrence. Folks that have great credit
scores typically do manage their credit well re-
gardless of what angle you look at it from.
There is quite a bit of debate, however, on how
the more marginal borrower will fare under this
new type of credit scrutiny. This could definitely
cut both ways. A marginal borrower that has
been digging out of debt may be able to be ap-
proved faster, but a borrower in the middle of a
struggle or perhaps even trending upward in
debt utilization may be more frequently denied.
We will continue to monitor all of the changes,
and relay to our valued HUNT agents how we
believe this will impact lending. Buckle your
seatbelts and stay tuned!
William Yaple of our Wheatfield Branch received
a wonderful testimonial for his hard work with a
client: “I just wanted to take a moment to recognize something pos-
itive on social media. There is so much negativity that we are witnesses
to and not enough positivity. So I am taking this opportunity to tell you
a bit about this great person Will Yaple. During a very difficult time
in our family with the loss of our father, we were faced with having to
sell our dad’s house during deep grieving period. We called Will to talk
to him regarding selling dad’s house which emotionally I was not ready
to tackle this move at the time. After spending a few hours with Will,
we knew he was the man to do the job. Will exemplifies compassion, honesty and integrity. He made the
transition painless for us and all we have had to do is just sit back and let him do his job. Will is
extremely hard working and has an enormous amount of knowledge of real estate laws and current on
all aspects of buying and selling real estate. He has been ahead of the game and has made this transaction
painless for us. He sold dad’s home within days. I couldnt believe it! He calls me every step of the way
to inform us of the progress and works diligently in closing it all up quickly. Thank you Will Yaple for
reminding those you touch that there are people out there that are scholar people. Where there is a way,
there is Will.”
9
News Around the Regions
Buffalo/Niagara
HUNT held its annual Ski Day on Thursday, February 25th.
Dana Crocker was voted the 2016 Secretary for the New York State Commer
cial Association of Realtors during the winter meetings in Albany. Since 2015,
he has presided as President of the Greater Syracuse Chapter of the New York
State Commercial Association of Realtors, to which he founded the chapter
himself. Congratulations Dana!
HUNT Commercial
10
CALLING ALL LISTINGS! The Rochester management team pulled together and
coordinated a region-wide “Call Night.” The objective was to have agents call their
COI and dig up some leads for listings! The agents who participated started off the
evening with some coaching and script practicing. They kicked off the the call session
with some inspirational videos from David Knox. The troops headed out to Smile and
Dial. Several agents made connections and a few came away with some very viable
leads. Prizes and pizza kept their stamina up. We have already scheduled the next event.
Remember, Prospect on Purpose.
The 10th Annual EggHUNT was held Saturday, March 19th and was one of the largest
successes we have had to date with $1000 being raised for the Ronald McDonald House!
This event was started by the agents and continues to grow every year. Our biggest
sponsors included John Marchioni from Marchioni and Associates, one of our legal
plan attorneys, and HUNT Mortgage. It was mentioned by an attendee that this event
has become their family tradition and they have come each year for all 10 years! A great
big thanks goes out to the committee who arranged the event and to all of the volun-
teers!
Rochester
News Around the Regions cont.
Perhaps in life and business opportunityknocks more often than we might think. Ofcourse, we must be looking for opportunitiesthat are presented in order to take full advan-tage of them.
One of the opportunities we are excited to tellyou about is a new branch office location inthe Capital Region. We are delighted to an-nounce that HUNT Real Estate has ex-panded to Southern Saratoga County in
the Town of Clifton Park and will open a new branch in the next 90 days. The newoffice will be located at 1750 Route 9, in the Hannoush Jewelers Plaza just north ofRoute 146.
We're in the infancy of the design phase of the office, so stay tuned for additional detailsand updates.
Capital
11
In Memoriamby Peter F. Hunt, Chairman & CEO
Our extended family is grieving over the loss of a great leader, our
Glens Falls Branch Director, Joe Woutersz. I first met Joe after having
learned through our then-partner in the Capital Region that Joe had
merged his company, Hearth and Home, with ours. For some time
thereafter, we had very little direct contact. Following the termination of
our partnership, I went to see Joe at his office and it was easy to see his
frustration with our company's lack of support for our Glens Falls loca-
tion. At that time, I committed to making things right with and through
our new General Manager Dave Evans and, of course, Joe's guidance.
In relatively short order, Joe and Dave were able to find our new home in the heart of town and,
from that point forward, it was only upward for our trajectory as a sales team in Glens Falls. In
January, at our HUNT Annual Awards Celebration, Joe and his team's hard work was recognized
as he accepted, from his hospital bed via FaceTime, our sincere appreciation and due recognition
as our 2015 Branch of the Year for the entire company.
In addition to his leadership at HUNT, Joe was recognized this past December as Realtor of the
Year by the Warren County Association of Realtors. During his remarks to the Association mem-
bers, he recommended to everyone there that we all be just 10% kinder. What a profound, yet
simple message. It was Joe's kindness among many other fine traits--great speaker, motivator, hus-
band, father, grandfather, friend--that I will most remember.
Please join me in expressing our sincerest sympathies to Joe's wife, Elaine, his children and grand-
children - and also to Jen Ball, who has been a rock in Joe's life for many years. We will miss Joe,
but will never forget all that he contributed to the professional and personal lives of so many peo-
ple in our organization.
Welcome to HUNT!
We would like to welcome the
following newly licensed agents
from across the company:
Indra Balasundaram - Williamsville/Clarence
Ashley Stasio - Lancaster
Jo-Anne Hughes - Loudonville
Peter Ahrens - Orchard Park
Susan Ballard - Williamsville/Clarence
Cody Cook - Lancaster
Jessica Reed - KenTon
De’Shawn Solomon - KenTon
Scott Wander - Lancaster
Teri Scheirer - Camillus
Steven Wolcott - Lancaster
Ethan Grant - Buffalo Metropolitan
Regina Honan - KenTon
Ligabo Ambeyi - Loudonville
Cherida Williamsville - Amherst
Dominique Montgomery - Amherst
Wei Chen - KenTon
Susan Ballard - Williamsville/Clarence
Tyrone DiMatteo - Buffalo Metropolitan
Charles Kenline - Williamsville Village
Robert Ayala - Brighton/Pittsford
Joshua Kacprzak - Greece
Jennifer Hasseler - Williamsville Village
Julie O’Neill - KenTon
Elizabeth Mcculloch - KenTon
Michele Brenon - Wheatfield
Jonathan Kurtz - Orchard Park
Kathryn Pusateri - Buffalo Metropolitan
Hunter Kowal - KenTon
Kelly Grambo - Lancaster
Stephanie Giardina - Village
Sumit Mahna - Williamsville/Clarence
Donald Puddy - Scottsdale
Lawrence Lewis - Amherst
Kimberly Coleman - Amherst
Jessica Taylor - Lockport
Joseph Manitta - Camillus
Joshua Flett - Liverpool
Christi Bowker - Scottsdale
Lindsay Rodgers - Williamsville Village
Daniel Lehman - Brighton/Pittsford
April Lewis - Brighton/Pittsford
Jeremy Evans - Hamburg
Amy Taylor - Hamburg
Ashley Tundo - East Aurora
Kimberly Hixon - East Aurora
Christine Laurienzo - Lancaster
Michael Walters - Buffalo Metropolitan
Anita Schmitt - Williamsville/Clarence
Melissa Szymaszek - Amherst
Kathleen Carlson - Williamsville/Village
Nouraldin Taefi - Williamsville/Clarence
Matthew Dwyer - West Seneca
Diane Busch - KenTon
Rebekah Weissert - Williamsville/Village
Cheryl O’Donnell - Williamsville/Village
Carol Kersting - Buffalo Metropolitan
Rochelle Fell - Williamsville/Clarence
Matthew Jaskier - Lancaster
Justin Selzler - West Seneca
Michael Sapecky - Lockport
Tameesh Bagga - Buffalo Metropolitan
Lynne Collard - Hamburg
Michael Assmann - Camillus
Xuejuan Zhang - Dewitt
Richard Gove - Camillus
Marni Davis - Dewitt
Alyssa Tobias - Dewitt
We would also like to welcome the
following experienced agents from
across the company:
Andrew McCauley - Loudonville
John Tompkins - Brighton/Pittsford
Cherita Bishop - KenTon
Rita Tranisi - Scottsdale
Kasandra Rivera - Tempe
Diane Hirsch - Scottsdale
Marie Fetes - Lewiston
Brett Munn - Dewitt
Denise Lucio - Camillus
Donna Villeneuvre - Loudonville
Pamela Patton - Scottsdale
Ilia Harkins - Hamburg
Kristin Biniewski - Hamburg
Tammy Moore - Lockport
Marykay Greenfield - Saratoga Springs
Micheal Mancini - Brighton/Pittsford
Tracy Beckenbach - Perinton
Dorothy Egan - Brighton/Pittsford
Charles Murphy - Perinton/Hornell/Alfred
Stacey Washburn - Liverpool
Richard Manfredi - Manlius
Cyrus Grant - Manlius
Employee of the Monthby Charlie Hunt, General Manager of Rochester Region & Director of Corporate Relations
Congratulations to Diane Gold who placed 133 referrals with our agents just in the month of March! Not only did she try to
find the right agent for each customer, she also had to make sure she was meeting time sensitive deadlines that are imperative
to our corporate partnerships. This in addition to all the previous referrals she has been nurturing and will continue to until
they become closed sales. Diane works very closely with the agents so that together we can maintain our premiere standing in
the markets we serve and can continue to receive an abundance of referrals.